# Page 99 | Salesforce Sales Cloud Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 99 - Is Salesforce Sales Cloud the right CRM solution for you? Explore 18768 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/61368/Salesforce/reviews --- Salesforce Sales Cloud 4.4 (18768) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 7th, 2026 # Page 99 - Reviews of Salesforce Sales Cloud ## Showing most helpful reviews Showing 2451-2475 of 18768 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use PC Patrick C. Financial Advisor Financial Services Used the software for: 2+ years ### "Salesforce" July 28, 2020 3.0 Frustrating customer service. I used it for basic CRM situations as I would have needed a full transformation with a Salesforce Consultant Co., to use its full services. It does not play well with small companies. Pros I liked its ability to be personally configured and its integration with other vendors. The App was also competitive with its peers. Cons Over seas customer service and could take a day or two to get assistance. Communication issues with those over seas. My Pros could also be a Con for me, as there was too much tailoring needed with this product and I could not do it myself. I would have to pay thousands of dollars to have it personally configured. It is not an out of the box product with an intuitive platform. I believe it is for larger companies. Reason for choosing Salesforce Sales Cloud At the time, over five years ago, I felt wealth box was too new but now, it is my CRM. Redtail was great in almost every way but cannot be configured at all. Switched from [SmartOffice](https://www.capterra.com/p/133901/SmartOffice/) At the time, Smartoffice did not have virtual or cloud based capabilities. It ran on a template style platform with no configuring capabilities. Review Source Shane R. Enterprise Account Executive Computer Software Used the software for: 2+ years ### "Sales Software for the Salesforce" March 18, 2021 5.0 It has helped me hit my numbers and I am getting better and better each year using the tool. Pros This is a great tool that from experience you need to pay the onboarding fees to make sure it is set up correctly. We have had to relaunch SF 6-7 times in 6 years and it has cost 10x as much to do that. Cons I feel that we need to get rid of the Classic SF version and mass move everyone to the new lightning experience. Review Source VR Verified Reviewer Na Environmental Services Used the software for: 2+ years ### "User friendly CRM system" July 18, 2020 5.0 Salesforce did it’s job. Has multiple functionality to address our needs. Pros This software is user friendly and web based. Many of our company’s employees logged in from home and was able to utilize the software- this was critical during COVID-19 Cons Daily, the software opened in the new, updated format. It was a pain to constantly have to switch to “salesforce Classic”. Another update that could be made is we always had to right click” to open in a new window. At the end of the day, having 50+ windows open was normal Review Source Ellie P. Enterprise Account Executive Computer Software Used the software for: 2+ years ### "Robust but complex" May 6, 2019 4.0 It's a great system record but you have to know exactly what you're looking for to garner any insight. I would not recommend using it as a place to keep all of your account intel. Use google docs or a word document as a running book of notes and activity. Pros I love that so many tools can be integrated and I can view hierarchies, history etc. Cons Since there are SO many functionalities to this, some are redundant and it complicates the product. You cannot see all key activities easily. You would have to go in, click edit and read the notes you made from there. Review Source MS Mohamed S. Manager Accounting Used the software for: 6-12 months ### "Review for sales force cloud" August 6, 2023 5.0 Pros Like the information is stored and we can view from any where to see the data and review them Cons The software is not reached to more to the people who needs this software Review Source JR Jeffrey R. Founder Marketing and Advertising Used the software for: 2+ years ### "Salesforce keeps my business moving" July 14, 2021 5.0 After a lengthy learning curve, i really have grown to love using Salesforce. Pros Salesforce is the most powerful CRM/Sales Lead tool on the market. I have used other prospecting / CRM tools but find Salesforce to be the all-in-one-shop i need to run my business development. Cons I barely scratch the surface with the features I use, i have used more when i worked at an enterprise company, but many functions are excessive for a small business. Not exactly a con, rather than a reality. Review Source VR Verified Reviewer Information Technology Professional Used the software for: 2+ years ### "Top CRM. Ease of Use is top notch and supporting services only make it better." January 16, 2018 5.0 It supports our entire business from CRM to ATS to paying all of our employees weekly. It is easy to use in whatever position you are in the company. Pros They really want you to learn and adopt the software so the training the is provided through Trailhead gets you up to speed quick. Passed that you can go as in depth as you want to get with learning the software. Cons Use of so many tabs on Chrome can cause older computers to slow down with too much use. Also having to refresh tabs for changes to take effect can be jarring to the user. Review Source VR Verified Reviewer Information Systems Analyst Biotechnology Used the software for: 2+ years ### "Versatile tool for any company who is looking for a true CRM solution." June 26, 2018 4.0 Salesforce helped my business organize the sales and marketing leads in order to efficiently connect with our customers and increase sales as a result. Pros There are endless modules and customizations that can be added to your company Salesforce portal, which provides managers with the information they need to streamline business decisions and improve revenue Cons The price of salesforce is somewhat competitive, but at the end of the day is still expensive for what you are getting. Not the most flexible pricing for new fledgling companies Review Source Monserrat W. Customer Relations Specialist Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Great Option to track leads and elevate the customer experience" May 6, 2020 4.0 Overall it was a life saver! Being able to share information with my hub office while being in a different region was an incredible help for me. If you work remote, you depend on your resources and software to provide a high level of functionality. This software provided that. Pros Being able to track sales and leads was very helpful. In this position, I worked remote so it facilitated my ability to communicate, track, and introduce leads to the regional sales reps. Cons This software is loaded with features and they are present most all areas of it. While this may be helpful to some, it did create some confusion and loss of time in having to sift through irrelevant features to get to what was relevant in my position. Review Source Jamie G. Business Development Manager Business Supplies and Equipment Used the software for: 1-2 years ### "When used properly, a real gamechanger" November 25, 2021 5.0 Pros Everyone knows that a good CRM is incredibly important for a business and for sales processes. By spending lots of time on Salesforce, it's really impacted the way that we work, the way we interact with customers and the way we approach deals. It's the foundation of our everyday. Cons It's not especially intuitive and you need to spend a lot of time to get the most out of it. It's also not the fastest software in the world. Review Source MM Matt M. Owner Construction Used the software for: 2+ years ### "Solid Product" August 17, 2021 5.0 Overall it's been positive, but definitely not perfect Pros It has a ton of features and helps keep the customer database organized Cons It is difficult to manage through the different screens. For our business, to simply get to a quote we have to enter and click on 4 pages just to get to the quote. It's very clunky in this way. Review Source KP Katherine P. Learning & Development Program Leader Insurance Used the software for: 2+ years ### "Salesforce Review" June 6, 2019 4.0 Moving from our old system to Salesforce was a great improvement to the way we are able to service our customer's insurance policies! Pros When my company moved to this product several years ago, I couldn't believe how easy it was to use. I really like that it is web-based and very user friendly. We are able to build reports and dashboards right into the system and we can even send emails to the customer through it. Having everything in one place really makes handling our customer's policies easy and we are able to provide better customer service because of it! Cons Depending on how many people are on the server, it can take while for the web pages to load. This can be a little inconvenient while on the phone with our customers. We also use the soft phone feature, where the employees make and receive calls through the system, at times this is also slow or times out and they will need to use their desk phones. Review Source SL Steve L. Publisher Insurance Used the software for: 2+ years ### "SFDC Continues to lead" September 8, 2020 5.0 Off the charts support. Always there for us. The customer support team is always seeking ways to get us up and running. Pros We have been a SFDC customer since WorkGroups launched. Very happy with the \[SENSITIVE CONTENT HIDDEN\] Team as they support the client and continue to build out Open platform capabilities Cons Pricing for small companies is a challenge and will continue to be at these rates. We will continue to use SFDC but would love to see more SMB pricing models Switched from [Act!](https://www.capterra.com/p/175860/Act/) Hit the limites of the companies support for our needs Review Source Lynnette C. Assistant Director of Training Information Technology and Services Used the software for: 1-2 years ### "Broadstroke Client Management System" November 15, 2016 4.0 Our midsized company migrated over to Salesforce from Microsoft Dynamics CRM last year, and have found it to be much better suited to our needs. SF offers a number of different work environments for each department, while still maintaining visual access to the other departments' activities to ensure we are on the same page. This being the case we can track all clients from prospects and partners, through onboarding, training, marketing and support. Integrations with other software apps, like our marketing tools and LMS keep everything together to eliminate redundancies. Vastly superior to the MS CRM, when it comes to customizations and load time, despite the high volume of records maintained. One of the biggest downsides is the uniformity of the visual field, would appreciate being able to tag objects, contacts, or cases with a color code tag of somesort to prevent having to sroll up/down to see exactly which screen we are on. Due to the degree of customization, and the varying levels of permissions, for serious use you'll want to have a true SF admin to understand and apply all of the options. Pros Degree of customization, and different work environments for different staff departments. Cons Visually bland, easy to lost track of which screen you are on, as they all look the same. Review Source VR Verified Reviewer Systems Administrator & Marketing Coordinator Wholesale Used the software for: 2+ years ### "Takes your business operations to the next level" May 1, 2018 5.0 It has helped move our marketing and sales efforts to the next level. We get a lot done with a small team of people. Salesforce is like having a team of pros at your fingertips Pros I have been a user and administrator for 4 years and this has really helped us to automate our sales functions and coordinate our sales teams efforts. Cons There is occasional lag and you cannot locate a record but overall it is a fantastic product. The build can be tricky but there are lots of Salesforce developers out there to help as long as you are willing to pay. Review Source VR Verified Reviewer Demand Generation Marketing Manager Computer Software Used the software for: 2+ years ### "Great platform that holds all customer and prospect data. " March 6, 2018 4.0 Pros With Salesforce, I never have to worry about the lack of security or lack of space with our plan. We have millions of prospect and customer data in this CRM platform and can always count on it to get our job done as we are closing deals. Cons When we have millions of records and data, it can be difficult to load all of the data and download reports due to the amount of information and the amount of users. Sometimes we have to get our work done during off hours when everyone else is off the platform. Review Source VR Verified Reviewer Director of Operations Used the software for: 2+ years ### "Salesforce is very powerful " November 21, 2017 5.0 Automated a lot of processes within our company. Gave us a central way to manage our business and move away from excel. Allowed for better reporting and high level view from management. Pros \- Very customizable, pretty much can do anything you need - The new lighting experience brings a long overdue visual overhaul - Integrates with a lot of third parties to increase productivity Cons \- Clunky UI at times - Can be confusing to use and get used to. Needs better training docs - Can get very expensive using add-ons for some basic functionality. Review Source aB andrea B. amministratore Food & Beverages Used the software for: 6-12 months ### "ottimo e pratico" January 28, 2024 3.0 ottimo , servizi sempre attivo e disponibile Pros molto comodo e pratico, arrivano le notifiche in tempo reale Cons a volte ci sono dei piccoli bug, non mi hanno mai dato problemi Reason for choosing Salesforce Sales Cloud perché è il migliore e mi è stato consigliato Review Source jS julianne S. Manager, People Ops Staffing and Recruiting Used the software for: 1-2 years ### "Game changer - but some improvements could be made" October 18, 2019 4.0 It was a big change at first, but with a little practice I feel like I became a solid user who really could get around and keep everything organized well. I miss it! I think it's super helpful for sales teams, recruiters, hiring managers, et all. Pros I loved using Salesforce to keep everything organized - candidates, jobs, interviews, where we are at in the process for everything. It was so good for making sure nothing got lost, and truly "streamlining" the candidate-client process. You never had to guess where you were at in the process or what skills a candidate had bc if you were dilligent about note taking it was all in there. You also could "code" your candidates/clients so that in a search they came up more easily. And you could search, sort, filter pretty easily, too. Cons It took a minute to learn, but also I didnt like that it's a web tool bc your internet can easily force quit or you can accidentally close the tab or accidentally hit the back button causing everything to get lost that you were working on. Review Source VR Verified Reviewer Owner Computer Software Used the software for: 1-2 years ### "Very Expensive, Cannot Get MY data back" May 24, 2018 3.0 Everything in one place, very stable to use, never crashed or lost data. It does go down once in a while and i could not get any data when it was down, they don't give you a local copy of anything. Pros The software works, it keeps names and all the info I need, can get to from the web, and is very stable. Cons Once I decided to leave Salesforce for ACT, I could not get my data back without paying for an entire year. There is no export function to get all the data our and SF would not help me without me paying for the entire year. They have no monthly or quarterly billing, and for a small business the annual cost is huge. They change their attitude once you decide to leave, and became very hostile. Review Source RS Ramya S. Senior developer Computer Software Used the software for: 1-2 years ### "Salesforce Sales cloud review" January 30, 2024 5.0 Pros Customisable features like Dashboard and reporting components which helps in projection of sales or relevant data with meaningful insights thus helping in making decisions on areas of improvement. Powered with AI capabilities which can help in converting potential leads into opportunities. Cons Salesforce plans are expensive. If one has to integrate Salesforce with other products then the cost increases to double. Doesn't provide flexibility in pricing based on features. If someone doesn't require few features still they don't have an option to choose but have to pay for all the required and redundant features. Review Source VR Verified Reviewer Vice President Board Of Directors Computer Hardware Used the software for: 1-2 years ### "Expensive solution for what it does, but it's the main enterprise-level solution out there " November 8, 2018 4.0 A decent enough experience considering that we have hundreds of users accessing the same system/database. It is scalable across large companies, but I would consider alternative solutions if you're a smaller organization that is looking for a reliable system. Pros It is your one-stop shop for all CRM needs. They basically wrote the book on customer relationship management. It's reporting functionality is the strength of the tool, and integrates with virtually any other mainstream software solution you can think of. Cons It doesn't have the most intuitive system. I've been using alternative systems over the years that are easier to use than Salesforce. But once you get used to using the system, it works like a gem. Review Source VR Verified Reviewer Musician Accounting Used the software for: 2+ years ### "Seamless Integration" October 3, 2018 5.0 Pros What i like most is the versatility, 1 used this software with 3 different companies, and each time for different uses, its amazing the various uses this software has. The numerous tools that helps me in my day to day work activities. Build reports, allow access to some and not to others, just one example of the many things to do with this software. Cons What i found least appealing was the interface has yet to change, its been years and salesforce remains the exact same, no growth on their part. Review Source RS Robert S. Director Used the software for: 2+ years ### "Salesforce has transformed the way we interact with our customers and new business opportunities." May 16, 2018 5.0 Better relationships with our existing customers and more sales conversions Pros Sales force makes easy to use cloud based business applications that help us to stay connected to customers,partners and more. It is the customer success platform helping us to connect to our customers .There are several types of clouds namely sales cloud, service cloud, marketing cloud, community cloud, analytics cloud, App cloud and IOT cloud. Using these we can provide various services to the customers and potential clients. It allows us to maintain our existing relationships, track our customers every step of the way. As a sales tool it allows us to track and funnel our prospects and work efficiently on our leads to conversion. With so many cloud based applications available to us we can manage campaigns with ease via multi channel capabilities. Cons There is not really anything we dislike. The salesforce support team are excellent and integrating the system to your business functions is relatively simple. Their technical support is excellent and there is much guidance for and during the set up process. Review Source Jose Gregorio L. Motivador Superación Personal Information Technology and Services Used the software for: 6-12 months ### "Salesforce is very good on his industry !!!" September 19, 2018 5.0 As I answered in the previous question, the main achievement achieved with this tool is to increase the loyalty numbers of our clients. The importance of knowing our clients and working according to their needs and expectations qualifies us as a highly productive company adapting to what the client wants. Pros It is an excellent tool that allows, over time, a real connection with customers and identify their tastes and needs. The power to know the tastes, needs and behaviors of my clients has allowed to establish strategies to maintain loyalty to our services Cons I like this application and it fits my needs because I manage and control my business from wherever I am and at any time. Adopting follow-up strategies to my clients with this tooling we have been able to identify and anticipate the needs of our clients. With this application we achieve an excellent quality service Review Source Talk to a Capterra advisor for free and get results within 15 minutes.