# Page 99 | Salesforce Sales Cloud Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 99 - Is Salesforce Sales Cloud the right Contact Management solution for you? Explore 18785 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/61368/Salesforce/reviews --- Salesforce Sales Cloud 4.4 (18785) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 7th, 2026 # Page 99 - Reviews of Salesforce Sales Cloud ## Showing most helpful reviews Showing 2451-2475 of 18785 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jamie G. Business Development Manager Business Supplies and Equipment Used the software for: 1-2 years ### "When used properly, a real gamechanger" November 25, 2021 5.0 Pros Everyone knows that a good CRM is incredibly important for a business and for sales processes. By spending lots of time on Salesforce, it's really impacted the way that we work, the way we interact with customers and the way we approach deals. It's the foundation of our everyday. Cons It's not especially intuitive and you need to spend a lot of time to get the most out of it. It's also not the fastest software in the world. Review Source MM Matt M. Owner Construction Used the software for: 2+ years ### "Solid Product" August 17, 2021 5.0 Overall it's been positive, but definitely not perfect Pros It has a ton of features and helps keep the customer database organized Cons It is difficult to manage through the different screens. For our business, to simply get to a quote we have to enter and click on 4 pages just to get to the quote. It's very clunky in this way. Review Source KP Katherine P. Learning & Development Program Leader Insurance Used the software for: 2+ years ### "Salesforce Review" June 6, 2019 4.0 Moving from our old system to Salesforce was a great improvement to the way we are able to service our customer's insurance policies! Pros When my company moved to this product several years ago, I couldn't believe how easy it was to use. I really like that it is web-based and very user friendly. We are able to build reports and dashboards right into the system and we can even send emails to the customer through it. Having everything in one place really makes handling our customer's policies easy and we are able to provide better customer service because of it! Cons Depending on how many people are on the server, it can take while for the web pages to load. This can be a little inconvenient while on the phone with our customers. We also use the soft phone feature, where the employees make and receive calls through the system, at times this is also slow or times out and they will need to use their desk phones. Review Source SL Steve L. Publisher Insurance Used the software for: 2+ years ### "SFDC Continues to lead" September 8, 2020 5.0 Off the charts support. Always there for us. The customer support team is always seeking ways to get us up and running. Pros We have been a SFDC customer since WorkGroups launched. Very happy with the \[SENSITIVE CONTENT HIDDEN\] Team as they support the client and continue to build out Open platform capabilities Cons Pricing for small companies is a challenge and will continue to be at these rates. We will continue to use SFDC but would love to see more SMB pricing models Switched from [Act!](https://www.capterra.com/p/175860/Act/) Hit the limites of the companies support for our needs Review Source Lynnette C. Assistant Director of Training Information Technology and Services Used the software for: 1-2 years ### "Broadstroke Client Management System" November 15, 2016 4.0 Our midsized company migrated over to Salesforce from Microsoft Dynamics CRM last year, and have found it to be much better suited to our needs. SF offers a number of different work environments for each department, while still maintaining visual access to the other departments' activities to ensure we are on the same page. This being the case we can track all clients from prospects and partners, through onboarding, training, marketing and support. Integrations with other software apps, like our marketing tools and LMS keep everything together to eliminate redundancies. Vastly superior to the MS CRM, when it comes to customizations and load time, despite the high volume of records maintained. One of the biggest downsides is the uniformity of the visual field, would appreciate being able to tag objects, contacts, or cases with a color code tag of somesort to prevent having to sroll up/down to see exactly which screen we are on. Due to the degree of customization, and the varying levels of permissions, for serious use you'll want to have a true SF admin to understand and apply all of the options. Pros Degree of customization, and different work environments for different staff departments. Cons Visually bland, easy to lost track of which screen you are on, as they all look the same. Review Source VR Verified Reviewer Systems Administrator & Marketing Coordinator Wholesale Used the software for: 2+ years ### "Takes your business operations to the next level" May 1, 2018 5.0 It has helped move our marketing and sales efforts to the next level. We get a lot done with a small team of people. Salesforce is like having a team of pros at your fingertips Pros I have been a user and administrator for 4 years and this has really helped us to automate our sales functions and coordinate our sales teams efforts. Cons There is occasional lag and you cannot locate a record but overall it is a fantastic product. The build can be tricky but there are lots of Salesforce developers out there to help as long as you are willing to pay. Review Source VR Verified Reviewer Demand Generation Marketing Manager Computer Software Used the software for: 2+ years ### "Great platform that holds all customer and prospect data. " March 6, 2018 4.0 Pros With Salesforce, I never have to worry about the lack of security or lack of space with our plan. We have millions of prospect and customer data in this CRM platform and can always count on it to get our job done as we are closing deals. Cons When we have millions of records and data, it can be difficult to load all of the data and download reports due to the amount of information and the amount of users. Sometimes we have to get our work done during off hours when everyone else is off the platform. Review Source VR Verified Reviewer Director of Operations Used the software for: 2+ years ### "Salesforce is very powerful " November 21, 2017 5.0 Automated a lot of processes within our company. Gave us a central way to manage our business and move away from excel. Allowed for better reporting and high level view from management. Pros \- Very customizable, pretty much can do anything you need - The new lighting experience brings a long overdue visual overhaul - Integrates with a lot of third parties to increase productivity Cons \- Clunky UI at times - Can be confusing to use and get used to. Needs better training docs - Can get very expensive using add-ons for some basic functionality. Review Source aB andrea B. amministratore Food & Beverages Used the software for: 6-12 months ### "ottimo e pratico" January 28, 2024 3.0 ottimo , servizi sempre attivo e disponibile Pros molto comodo e pratico, arrivano le notifiche in tempo reale Cons a volte ci sono dei piccoli bug, non mi hanno mai dato problemi Reason for choosing Salesforce Sales Cloud perché è il migliore e mi è stato consigliato Review Source jS julianne S. Manager, People Ops Staffing and Recruiting Used the software for: 1-2 years ### "Game changer - but some improvements could be made" October 18, 2019 4.0 It was a big change at first, but with a little practice I feel like I became a solid user who really could get around and keep everything organized well. I miss it! I think it's super helpful for sales teams, recruiters, hiring managers, et all. Pros I loved using Salesforce to keep everything organized - candidates, jobs, interviews, where we are at in the process for everything. It was so good for making sure nothing got lost, and truly "streamlining" the candidate-client process. You never had to guess where you were at in the process or what skills a candidate had bc if you were dilligent about note taking it was all in there. You also could "code" your candidates/clients so that in a search they came up more easily. And you could search, sort, filter pretty easily, too. Cons It took a minute to learn, but also I didnt like that it's a web tool bc your internet can easily force quit or you can accidentally close the tab or accidentally hit the back button causing everything to get lost that you were working on. Review Source VR Verified Reviewer Owner Computer Software Used the software for: 1-2 years ### "Very Expensive, Cannot Get MY data back" May 24, 2018 3.0 Everything in one place, very stable to use, never crashed or lost data. It does go down once in a while and i could not get any data when it was down, they don't give you a local copy of anything. Pros The software works, it keeps names and all the info I need, can get to from the web, and is very stable. Cons Once I decided to leave Salesforce for ACT, I could not get my data back without paying for an entire year. There is no export function to get all the data our and SF would not help me without me paying for the entire year. They have no monthly or quarterly billing, and for a small business the annual cost is huge. They change their attitude once you decide to leave, and became very hostile. Review Source RS Ramya S. Senior developer Computer Software Used the software for: 1-2 years ### "Salesforce Sales cloud review" January 30, 2024 5.0 Pros Customisable features like Dashboard and reporting components which helps in projection of sales or relevant data with meaningful insights thus helping in making decisions on areas of improvement. Powered with AI capabilities which can help in converting potential leads into opportunities. Cons Salesforce plans are expensive. If one has to integrate Salesforce with other products then the cost increases to double. Doesn't provide flexibility in pricing based on features. If someone doesn't require few features still they don't have an option to choose but have to pay for all the required and redundant features. Review Source VR Verified Reviewer Vice President Board Of Directors Computer Hardware Used the software for: 1-2 years ### "Expensive solution for what it does, but it's the main enterprise-level solution out there " November 8, 2018 4.0 A decent enough experience considering that we have hundreds of users accessing the same system/database. It is scalable across large companies, but I would consider alternative solutions if you're a smaller organization that is looking for a reliable system. Pros It is your one-stop shop for all CRM needs. They basically wrote the book on customer relationship management. It's reporting functionality is the strength of the tool, and integrates with virtually any other mainstream software solution you can think of. Cons It doesn't have the most intuitive system. I've been using alternative systems over the years that are easier to use than Salesforce. But once you get used to using the system, it works like a gem. Review Source VR Verified Reviewer Musician Accounting Used the software for: 2+ years ### "Seamless Integration" October 3, 2018 5.0 Pros What i like most is the versatility, 1 used this software with 3 different companies, and each time for different uses, its amazing the various uses this software has. The numerous tools that helps me in my day to day work activities. Build reports, allow access to some and not to others, just one example of the many things to do with this software. Cons What i found least appealing was the interface has yet to change, its been years and salesforce remains the exact same, no growth on their part. Review Source RS Robert S. Director Used the software for: 2+ years ### "Salesforce has transformed the way we interact with our customers and new business opportunities." May 16, 2018 5.0 Better relationships with our existing customers and more sales conversions Pros Sales force makes easy to use cloud based business applications that help us to stay connected to customers,partners and more. It is the customer success platform helping us to connect to our customers .There are several types of clouds namely sales cloud, service cloud, marketing cloud, community cloud, analytics cloud, App cloud and IOT cloud. Using these we can provide various services to the customers and potential clients. It allows us to maintain our existing relationships, track our customers every step of the way. As a sales tool it allows us to track and funnel our prospects and work efficiently on our leads to conversion. With so many cloud based applications available to us we can manage campaigns with ease via multi channel capabilities. Cons There is not really anything we dislike. The salesforce support team are excellent and integrating the system to your business functions is relatively simple. Their technical support is excellent and there is much guidance for and during the set up process. Review Source Jose Gregorio L. Motivador Superación Personal Information Technology and Services Used the software for: 6-12 months ### "Salesforce is very good on his industry !!!" September 19, 2018 5.0 As I answered in the previous question, the main achievement achieved with this tool is to increase the loyalty numbers of our clients. The importance of knowing our clients and working according to their needs and expectations qualifies us as a highly productive company adapting to what the client wants. Pros It is an excellent tool that allows, over time, a real connection with customers and identify their tastes and needs. The power to know the tastes, needs and behaviors of my clients has allowed to establish strategies to maintain loyalty to our services Cons I like this application and it fits my needs because I manage and control my business from wherever I am and at any time. Adopting follow-up strategies to my clients with this tooling we have been able to identify and anticipate the needs of our clients. With this application we achieve an excellent quality service Review Source Carlos M. General Manager Marketing and Advertising Used the software for: 1-2 years ### "Not the best tool for social media" June 18, 2021 3.0 It is a very useful tool but limited in certain aspects, I think it has many areas of opportunity Pros It's very easy to use, intuitive, you can start scheduling and reporting in minutes Cons Has some limitations to share in social media, doesn't post directly to Instagram stories, you can't repost from another fanpage in facebook, you can't compare with your competitors, etc... Switched from [Semrush](https://www.capterra.com/p/151962/SEMrush/) It was a corporate decision, our clients work with social studio Review Source JJV Juan Jose V. Delivery Manager Information Technology and Services Used the software for: 2+ years ### "Best CRM in the market" March 9, 2021 4.0 Reports and information treatment within the tool is amazing and the modularity allows to grow it with your organization Pros Modularity, relatively easy to deploy and flexibility (almost all you want to do can be done in Salesforce environment, depending on your license and coding skills) Cons It's one of the most expensive CRM in the market. Deployment out of the box are hard so you need some kind of development to get the CRM ready to house, in-house or external Reason for choosing Salesforce Sales Cloud In-house knowledge and tool features Review Source VR Verified Reviewer PMO Analyst Information Technology and Services Used the software for: 2+ years ### "A real improvement in our area!" March 31, 2020 4.0 Pros Salesforce has been our daily pipeline and financial management tool for the last 3 years. It has been a game-changer for our weekly, monthly and quarterly organization. Also, the 'dashboards' functionality has improved the quality and accuracy of our pipeline. On the other hand, the customized reports you can create are a feature to be highlighted since you can dig in details as much as you want. Cons The only cons that I can find it's that for new users, is not that friendly. UI can be improved. Review Source VR Verified Reviewer Co-Founder and COO Used the software for: 2+ years ### "The Best CRM Available" April 28, 2018 5.0 The most powerful way to organize your sales pipeline. Pros SalesForce is the best CRM hands down. Fully customizable and can integrate with countless other applications. You can build out exactly what you need to have full visibility into your business. Cons It can be intimidating when starting out, but there are plenty of YouTube videos out there to easily figure out how to figure out how to use it. There are many cheaper CRMs on the market, but I believe the price is well worth it for what you receive in return. Review Source Amber A. BCBA Health, Wellness and Fitness Used the software for: 6-12 months ### "EASY as 123" November 9, 2022 5.0 Over all I really like this product it really works. Pros This software is easy to use by everyone and easy to make changes. This is imperative to the field of ABA to manage client goals and progress. Cons Sometimes things dont link back the way you want them to and you need to open a lot of windows. Review Source PR Pooja R. Trainer Education Management Used the software for: 1-2 years ### "User Friendly " January 11, 2024 5.0 Value of investment. Easy to understand. Pros User-friendly and best tool to manage the data. Cons Nothing as such. Report dashboard can be more user friendly. Review Source BR Brian R. Business Consultant Human Resources Used the software for: 1-2 years ### "Salesforce Pipeline Management" November 4, 2020 4.0 Pros I like using Salesforce, to track any and all interactions with leads, prospects, clients and any other relevant information to aid in understanding organizational needs and trends. Reporting tools are exceptional and can be created pretty much for anything you need to do to stay ahead in the sales cycle process. Cons Having to authenticate multiple times to enter data into SFDC. Not being able to close and complete activities/tasks on the day they occur, meaning having to check the date is correct in the note completion area. Creates an extra step, along with when logging 1st call, not having the ability to immediately set follow up activity Review Source KM Karen M. Director of Development Non-Profit Organization Management Used the software for: 1-2 years ### "Salesforce for Nonprofits - very good, but..." January 19, 2021 4.0 Terrific/simple data entry and retrieval means that I can easily input notes from donor calls - and then, when I make new donor calls, can quickly review our last conversation. That's really powerful. The frustrating part is creating reports (see 'what did you like least about this software'), and the inability to easily create/tweak reports as needed. Pros 1) Excellent data input/retrieval; it's incredibly easy to enter data, and retrieve individual records. The system is almost error-proof in terms of finding the exact bits of data you're looking for. 2) Free for nonprofits Cons Ugh, the reporting process. I work for a nonprofit, and none of us are "techy." We couldn't figure out how to create any reports. Fortunately a database volunteer was able to create some reports, but it took a while. And anytime we needed to create a new report, we had to rely on someone outside of our organization. I've heard of organizations that hire Salesforce consultants to help - but they're expensive; someone once referred to Salesforce for Nonprofits as "free, like a puppy is free." Review Source NP Natasha P. Salesforce Admin Construction Used the software for: 2+ years ### "Expect to invest into development" March 29, 2019 5.0 Our experience has lots of mixed emotions. The software was sold as a subscription that would save us money and possibly eliminate a few positions. In reality, you spend a lot more than ever quoted on developing it to the point where you can use it, you end up needing someone who could maintain the system and keep up with updates, training, etc. On the positive side, it's superior to other CRMs we have used. Modern, lots of possibilities, easy to use, very customizable and adjustible. lots of apps available to use with it, to add functionality. Verdict, great system if you are a larger company and can afford to maintain. Pros Very customizable, scalable, easily accesible throgh any browser or the app, lots of online support for administrators and developers, reliable security and access controls; Cons too expensive for small businesses, salesforce reps change often, so it's hard to develop a relationship with them, expect to invest a lot into development and upkeep, you will need an admin on site to successfully use it, Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.