# Page 11 | Salesforce Sales Cloud Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 11 - Is Salesforce Sales Cloud the right CRM solution for you? Explore 18766 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/61368/Salesforce/reviews --- Salesforce Sales Cloud 4.4 (18766) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 26th, 2026 # Page 11 - Reviews of Salesforce Sales Cloud ## Showing most helpful reviews Showing 251-275 of 18766 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Valeria Chanel L. Project Manager Apparel & Fashion Used the software for: 2+ years ### "Salesforce è il CRM numero 1 al mondo." September 7, 2024 5.0 In linea di massima, ritengo che SalesForce sia , nel complesso, un ottimo software CRM, probabilmente il migliore che abbia usato nella mia esperienza professionale. Pros Indubbiamente, la piattaforma di servizio clienti, consente alle aziende di promuovere un coinvolgimento continuo del cliente. Cons In realtà, ritengo che la piattaforma abbia eccessivi campi obbligatori che indiscutibilmente risultano dannosi in termini di rapidità di gestione. Review Source RD Roshan D. Technical Recruiter Human Resources Used the software for: 2+ years ### "Salesforce Sales cloud - A powerful CRM Solution" December 11, 2024 5.0 I have a very good experience with Sales cloud with its comprehensive features and its tools like lead scoring and automated workflows are very effective. It offers an impressive CRM solution that empowers our team to deliver better results Pros One of the standout features I like the most is its very high amount of customization and it offers a full suite of tools for managing sales processes. Process Builder features are more helpful for sales. Cons Salesforce is a bit expensive for startups and small businesses. While it is highly customizable, a technical training is needed. Review Source RC Ryan C. Analytics Manager Real Estate Used the software for: 2+ years ### "CRM tool that handles many needs" October 29, 2025 5.0 Pros It's a CRM tool that does what it needs to do and provides data for individual users. Querying is straightforward enough. Cons No complains so far since my team doesn't use it all that often and when we do we have no issues with it. Review Source JJ Jonathan J. CXO Computer Software Used the software for: 6-12 months ### "Too Complicated and Clunky" January 24, 2025 2.0 I am not overly impressed with Salesforce Sales Cloud. I prefer my previous provider. Pros There are a few reports that I find helpful Cons Its took clunky and complicated. Its really difficult to find information and run reports. Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) I was forced to when our company was acquired. Review Source MC Mike C. Sr. Director Professional Services Information Technology and Services Used the software for: 2+ years ### "SalesForce - A perfectly integrated solution to manage a SaaS business" November 21, 2024 5.0 Overall a very good integrated experience in leveraging the visibility that SalesForce provides different areas of the organizations, ie: Sales, Services, Managed Services, Hardware Support. Pros The ability to track lifecycle of a sales opportunity and link new and associated dollars/future business. Cons Having to toggle between lightning sales and service console. Review Source AM Anthony M. Operations Manager Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Great CSM to use and streamline your company/customer service" December 9, 2024 5.0 I thought that it was a great product and served out purposes in the company. the training was a few weeks long and could have been shorter but that is also based on the company using it. Pros I liked that all the metrics and customer information was there and easy to find. also I liked that the cloud was able to be accessed by everyone on the team Cons I think that some of the interface was not as user-friendly as some other software that I had used in the past. Review Source LV Luke V. Regional Sales Information Technology and Services Used the software for: 2+ years ### "Sales Must Have!" November 6, 2024 5.0 I have nothing but good things to say about Salesforce Sales Cloud. This tool allows me to maintain clean records for all of my customers and allows me to track sales cycles and stay in the loop so that I don't leave anything behind. Highly recommend this! Pros Sales cloud is an absolutely essential tool for any sales organization with aspirations of growing to scale in an efficient manner. Cons While this is an easy product to adopt, it's most effective when you have a dedicated salesforce admin on staff so you might think of having that person hired already. Review Source NG Nicole G. Operations Manager Real Estate Used the software for: 1-2 years ### "Great platform" January 4, 2025 5.0 Very happy, the customer service was very helpful, the help desk is also very helpful. I would recommend this product. Pros Usability, the UI is straight forward and easy to learn. The back end is customizable to your needs. Cons Certain limitations with customization, the help desk will say to make a post or upvote a post and you’ll see some common requests that have thousands of upvotes over many years and it’s still not a feature. Review Source Nagharjun G. Lead Computer Software Used the software for: 6-12 months ### "No 1 Sales CRM tool" November 28, 2024 4.0 No 1 Sales CRM tool for Sales and Marketing uses Pros One integrated platform to sales marketing and Service, over application is very user friendly Cons Some times while accessing from chrome browser feeling slowness and not changing the screen suddenly Review Source Karan K. Senior Accountant Accounting Used the software for: 6-12 months ### "The product is reviewed its worth buying for multiple use" February 1, 2025 4.0 Overall its good product with good Features. My experience is positive. Pros One product with wonderful features.we can do multiple things with one product. Cons This product is not much updated and advanced Review Source HC Harry C. Sales Development Representative Accounting Used the software for: Less than 6 months ### "A great system!" April 22, 2025 5.0 My experience has been very positive so far. Looking forward to exploring more of its features Pros I love having all of my active leads in one place and Salesforce seamless integration with my other source systems makes my life a lot easier. Cons There haven't been any real drawbacks in my experience so far. Its an extensive platform so there is a learning curve when first starting out but it's absolutely worth it. Review Source DK Daljeet K. Marketing Manager Information Technology and Services Used the software for: 1-2 years ### "Great CRM with Easy Access " September 7, 2024 5.0 Salesforce Sales Cloud has been an excellent tool for our business. It has improved our sales efficiency, helped us better understand our customer base, and ultimately contributed to increased revenue. Despite the initial learning curve, once you get the hang of it, the platform becomes an indispensable part of managing customer relationships and driving sales success. Pros What I appreciate the most about Salesforce Sales Cloud is its comprehensive functionality that integrates seamlessly with various departments. The CRM is incredibly customizable, allowing my team to tailor workflows and reports to meet specific business needs. The automation features have significantly reduced manual work, and the detailed analytics offer valuable insights into customer behavior and sales trends. Cons One challenge I’ve encountered is the steep learning curve. While Salesforce is highly capable, it can be overwhelming for new users, and the onboarding process requires a fair amount of time and training. Additionally, some of the advanced features can be a bit costly, especially for smaller businesses. Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) I like Functionality’s and easy access to use. Review Source VG Vanessa G. Business Development Manager Computer Networking Used the software for: 2+ years ### "The Ultimate Business Card Book" August 21, 2024 4.0 I use it on a daily basis, in general it is a good solution to store everything customer-related, not only as a large business card holder but a project manager deals and agendas. Pros It is a good CRM where everything can be organized by leads and opportunities. I like that it is easy to keep track of everything that is customer related and it allows you to integrate with another different tools for quoting. Cons Since it is all in one, sometimes the interface it is not user-friendly and it can take a while to find what you are looking for. Switched from [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) Company politics, they decided to turn everything to Salesforce Review Source AL Alessandro L. Key Account manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Buon software per inserimento dati" January 30, 2025 4.0 Buona ma non perfetta mi piacerebbe avere la possibilità di estrapolare i dati e lavorarli in excel Pros Tante funzioni semplice da utilizzare su app e pc Cons Difficile creare report scarsa interazione con excel Review Source JA Jessica A. RN Hospital & Health Care Used the software for: I used a free trial ### "Moderate Review " March 26, 2025 3.0 Moderate, it’s okay as of right now. Easy to navigate but the calendar isn’t easy to access. Pros I really liked how the CG and CL portals can be access by either profile. Cons The complexity about documentation and uploading each document Switched from [Carecenta](https://www.capterra.com/p/140368/Carecenta/) Cost and accessibility for CG and CLs to make it easier Review Source Dina D. Director of Data-Driven Product Information Services Used the software for: 2+ years ### "The best solution in the market if you know how!" September 9, 2024 5.0 Very, very pleased and satisfied in almost 5 years of usage! Pros Level of customizing the platform and adjusting it to the business needs is awesome! Intuitive but sometimes challenging, never disappoints though! Loving the dashboards and integration capabilities! Cons Due to complexity, sometimes it's tricky to figure out how to implement something and it has its own limitations in reporting, for example. It's more on the expensive side. Review Source BP Bilma P. Account Executive E-Learning Used the software for: 2+ years ### "SF review November " November 13, 2024 5.0 I love how easy it is to use and how I can see everything at a glance. Pros Ease of use and the reports are amazing! Cons Filters are not so user friendly and can use an upgrade Review Source DM Davide M. Impiegato Renewables & Environment Used the software for: 6-12 months ### "Software provato e super approvato!" October 5, 2024 4.0 Io utilizzo questo software da ormai quasi un anno e mi sono sempre trovato molto bene, mi ha sempre aiutato a svolgere al meglio il mio lavoro, soprattutto per quanto riguarda la ricerca di cliente complicati e non. E' un software che consiglierei a tutti di usare, sia a chi è alle prime armi con prodotti simili, che non, perchè è molto facile e intuitivo da utilizzare. Pros E' un programma utile per quanto riguarda diversi tipi di informazioni, come conoscere più informazioni su un dato cliente di una data azienda ma non solo, programma intuitivo e facile da usare Cons L'homepage del sito secondo sarebbe un attimo da rivedere Review Source VV Valerie V. Sales Assistant Automotive Used the software for: 6-12 months ### "Very useful to keep sales pipeline clear and moving" May 8, 2025 5.0 It’s a help for our sales process and makes tracking leads way less Pros I like how dashboards are helpful too, especially for CRM, tracking sales, and reporting Cons There’s a lot of stuff in there, and without good filters, you can get lost quick. Review Source TP Tanya P. Account Executive Law Enforcement Used the software for: 6-12 months ### "New User of SalesForce Review" October 5, 2024 3.0 I was a new user and I caught on very quickly. It is not hard to navigate the database. However, when you left out of Salesforce the list would put you back to the beginning which was not great at all. Pros I can store information shared by clients, making it easier to maintain context across conversations, such as ongoing projects, or details for future reference. Also, it made it easy to share content with colleagues. Cons I did not like that I could not change the pertinent information myself, the administrator of the team could only do that, and it sometime delayed my work process. Review Source NM Natalie M. Client Success Representative Information Technology and Services Used the software for: 2+ years ### "Really good CRM system" December 9, 2024 5.0 Pros User interface and clear dashboards; Easy to find things. Cons Finding lists/ customizing lists can be done in an easier way. Review Source EA Elynor A. Intake Team Manager Outsourcing/Offshoring Used the software for: 2+ years ### "Salesforce is our main tool in working." October 30, 2024 5.0 We are happy as it makes our work easier. Pros It makes our operations easier to navigate. We are salespeople, and we need easy navigation of our claimants' information, which is very accessible with Salesforce. Cons It's somewhat sensitive. It's rare, but it happens. If you make a mistake in entering some information, it won't be saved. Review Source AR Alexis R. Production Associate Commercial Real Estate Used the software for: 1-2 years ### "Salesforce an acceptable CRM" November 12, 2024 5.0 Overall it is very effective and am happy to be using it. Pros I had no previous experience using this CRM but was pleasantly surprised by it's ease of use. Cons There are a couple of functions that are not as user-friendly that IT needed to step in and help me with. Review Source SP Saba P. Analytics Alternative Medicine Used the software for: 2+ years ### "Easy to Use CRM" October 9, 2018 4.0 Pros Its an easy to use software and helps with record management. Cons It has a rather outdated interface and I haven't seen many updates in the years I've used the program. Review Source hB henri B. people ops Food & Beverages Used the software for: 1-2 years ### "le crm le plus puissant" December 6, 2024 5.0 Pros Un Crm les plus puissant de tout le marché Cons il est presque trop puissant qu'on ne connaît pas tout Switched from [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) car il était plus puissant et il y a plus d intégration api Review Source Talk to a Capterra advisor for free and get results within 15 minutes.