# Page 3 | Salesforce Sales Cloud Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Salesforce Sales Cloud the right CRM solution for you? Explore 18766 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/61368/Salesforce/reviews --- Salesforce Sales Cloud 4.4 (18766) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 26th, 2026 # Page 3 - Reviews of Salesforce Sales Cloud ## Showing most helpful reviews Showing 51-75 of 18766 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JSF Jennsy Suyapa F. Customer Service Writing and Editing Used the software for: 6-12 months ### "Best Way to Provide Quality Service and Solutions in one Call." October 27, 2025 4.0 My position was a customer support agent when I used Salesforce, the system itself was pretty good overall and down moment were minimum considering the amount of customer we handle . It take about 2 weeks and you don't fully can learn all the wonderful things that can be made which is great since there is always space to find more ways to use this tool. Definitely were able to solve clients issues in less than 5 minutes and big part of that was having this interface,. Pros Having the client information and last movement in their orders in a section of the screen is very helpful during customer support calls as this facilitate the overview of the ticket and provide that upfront understanding of the situation. Each company can manage at their own but as we used keep clarity of each agent actions. Cons There is no duplicate message if the information is entered twice so can easily confuse during a call or resolving a ticket where you only have minutes to solve a client issue, we had moments when the system was down during peak season and that was very frustrating . Review Source DRS Daniel R. S. Founder Computer Software Used the software for: 2+ years ### "Very pricey for glitchy software" September 15, 2025 1.0 Salesforce is very pricey and their software is full of bugs. It made me look unprofessional and frustrated my business orocesses Pros I used Salesforce as both an autodialer for my business and as Client Management Software. I loved that I didn't have to dail 600 numbers manually and I had the customer information at my finger tips Cons The platform would freeze , I would make calls and a customer information from five calls ago would appear and the forms I used to collect information would receive 404 error messages when user would try to submit their answes Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Salesforce Sales Cloud We went with Salesforce because it was a company vote decision but I voted against it Review Source VR Verified Reviewer Customer Marketing Manager Information Technology and Services Used the software for: 2+ years ### "Salesforce sales cloud is an all in one platform that prioritizes customer data!" December 10, 2025 5.0 Overall, Salesforce sales cloud is highly reliable for our team to store, organize, and update customer data across each team. Pros Salesforce sales cloud is an all in one platform where my company stores our customer data. Its user friendly and reliable across various teams! Cons I would love an update to the user interface and the ability to customize the dashboard a bit more. But that’s all! Review Source JG John G. Account Executive Accounting Used the software for: 1-2 years ### "Salesforce Sales Cloud: Built for the enterprise" November 17, 2025 5.0 Salesforce shines with customization and reporting, but setup and cost can be challenging. The system is highly scalable, AI-powered CRM with rich pipeline management and customization options Pros 360-degree client view” enhances relationship insights and pipeline visibility. Visual dashboards and workflow automation boost efficiency and insights Cons Licensing, add-ons, and scaling seats significantly increase total cost as we grow. Easy to delete data unintentionally; interface can feel cluttered. Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Acquiring company used Salesforce so we had to move away Review Source KT Katie T. Development and Marketing Assistant Civic & Social Organization Used the software for: 1-2 years ### "Affordable but More Functionality Than Necessary" April 14, 2025 4.0 Overall Salesforce was an affordable option for a solid piece of software to keep track of our stakeholders. All the staff learned the bare minimum of Salesforce pretty easily, but there was a lot more that many of us didn’t even try to learn because it was more involved than necessary for our purposes. Pros Salesforce was a great tool for keeping track of our constituents at the nonprofit I worked at. We had many stakeholders with different rolls so being able to categorize them accordingly in Salesforce was key. Cons We had trouble getting Salesforce to “talk” to some of our other software such as Mail Chimp for our email campaigns. Anytime we updated someone’s profile in Salesforce it was difficult to get those updates into Mail Chimp. We were a nonprofit so we weren’t exactly using Salesforce for actual sales so some of the features just didn’t quite hit for us. Review Source JG Juliette G. Chargé de Compte Hospital & Health Care Used the software for: 6-12 months ### "Une solution puissante, mais exigeante" May 5, 2025 5.0 Pros Personnalisation poussée : La plateforme permet de créer des processus de vente sur mesure, adaptés aux besoins spécifiques de chaque entreprise, grâce à des workflows, des règles d’automatisation et des objets personnalisés. Vue à 360° du client : L’accès centralisé à toutes les informations clients (historique, opportunités, interactions) permet une meilleure compréhension et un suivi plus efficace des prospects et clients. Automatisation des tâches répétitives : Grâce à l’automatisation (emails, affectation de leads, rappels, etc.), les équipes commerciales peuvent se concentrer sur les actions à forte valeur ajoutée. Rapports et tableaux de bord puissants : Les outils d’analyse intégrés permettent de suivre en temps réel la performance commerciale, d’identifier les opportunités et d’ajuster la stratégie facilement. Mobilité et accessibilité : L’application mobile est très complète et permet aux équipes de rester productives, même en déplacement. Écosystème riche et AppExchange : Possibilité d’intégrer facilement de nombreuses applications tierces pour étendre les fonctionnalités de la plateforme. Cons Courbe d’apprentissage parfois complexe : Rend la prise en main difficile pour les nouveaux utilisateurs, surtout sans accompagnement ou formation adaptée Personnalisation parfois chronophage : Bien que Salesforce soit très personnalisable, certaines configurations avancées peuvent nécessiter l’intervention d’un administrateur ou développeur, ce qui peut ralentir les déploiements Ergonomie perfectible sur certains modules : Malgré les améliorations de Lightning Experience, je trouve encore l’interface peu intuitive ou trop dense à certains endroits Review Source VR Verified Reviewer Relationship manager Insurance Used the software for: 1-2 years ### "Love salesforce" February 8, 2026 5.0 Love it Easy to Use and understand. Helpful staff if there are issues using the system. Helpful Pros Excellent to work with very easy to navigate and many tutorials if you don’t understand something well Cons Sometimes slightly slow when trying to move fast through the system. Will some have to reset but not often Review Source BS Brooke S. Sales Representative Consumer Goods Used the software for: 2+ years ### "Salesforce Sales Cloud is a state-of-the-art tool for streamlining sales." April 2, 2025 5.0 Our overall experience with Salesforce Sales Cloud has been very productive and we have experienced its impacts on our sales. Since we started using Salesforce Sales Cloud, our sales operations has been flowing much smoothly and we have been able to close more deals quickly than before. With Salesforce Sales Cloud, we have gained better control over our sales activities. Pros Salesforce Sales Cloud offers exceptional sales analytics that offers us precise insights to streamline our sales. Its customers engagement features enable us to have clear communications with our customers during sales. The Salesforce Sales Cloud reporting features offers us a clear view on our sales performances. Salesforce Sales Cloud offers market analytics that help us to accurately forecast our sales based on the market changes. Cons Salesforce Sales Cloud has not failed to comply with any of our expectations. We have not had any complaints towards it. Review Source AW Andrew W. Senior sales Rep Health, Wellness and Fitness Used the software for: 1-2 years ### "Organize for success" February 20, 2026 5.0 My overall experience with Salesforce Sales Cloud is nothing short of amazing! The organization it brings to my daily business is a blessing! Pros The best thing about Salesforce Sales Cloud as a salesperson is the ability to neatly and conveniently organize my book of business for success and growth! Cons The only thing I would add onto salesforce sales cloud would be an AI assistant. However Salesforce Sales Cloud has a plethora of tools for success still! Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Salesforce provides more tools to incorporate my daily functions! Review Source VR Verified Reviewer Client and guest liason Human Resources Used the software for: 6-12 months ### "Salesforce for the win!!" January 15, 2026 5.0 Salesforce its of great value for our company and keeps me organized and it helps me to not forget what I am pending to do. Pros I love salesforce because it lets me keep myself organized. It is easy to use and its user interface its manageable for someone who has never used it before. My company sets it up to our needs and wants to keep a great workflow! Cons The only thing I do not like is that sometimes me and my coworkers can't see if we are grabbing the case at the same time. Review Source VR Verified Reviewer IT Support Analyst Retail Used the software for: 2+ years ### "Sky is the limit with Salesforce Cloud" August 4, 2025 5.0 Sales Cloud has been such a vital tool in our company's success. We've been able to add functionality on both the sales and vendor side that have made us more successsful. Pros Sales Cloud is remarkably scalable and flexible. As our business grew, we were able to adapt it accommodate additional features and fields we could only have known about through growing the program. Cons There are so many subtle and specific features that can be overwhelming to end users. It's important to have an administrator that is empathetic and in communication with their end users so that Sales Cloud is deployed in a way that does not interrupt daily operations and hinder desired growth. Review Source IL Iván L. IT MANAGER Mechanical or Industrial Engineering Used the software for: 2+ years ### "Un salto de calidad para nuestra gestión comercial" December 8, 2025 5.0 Mi experiencia ha sido muy positiva. El sistema ha mejorado la organización interna, la trazabilidad y la rapidez con la que gestionamos cada oportunidad. Una vez configurado, el uso diario es fluido y fiable. Pros Ha sido un cambio fantástico, hemos pasado de usar hojas de Excel a tener todo centralizado en un portal web lo que aportó muchísima velocidad de acceso a la información. Cons Probablemente, la curva de aprendizaje inicial, ya que al principio requiere tiempo para entender todas las opciones y configurarlo correctamente. Review Source Duncan C. Digital Solutions Lead Marketing and Advertising Used the software for: 2+ years ### "Salesforce perfect to see ROI" July 12, 2025 3.0 Overall, Salesforce is a great solution to a buinsess that wants to connect, track snd measure the impact of their sales to their marketing efforts Pros For my role, I like how Salesforce allows me to track and meaure the return on my marketing investments Cons Salesforce can be a very complicated product to understand and implement into your business. There is a bit of learning curve using saleforce Review Source VR Verified Reviewer Director of Sales and Marketing Internet Used the software for: 6-12 months ### "Run Your Entire Business on Salesforce- Sales Cloud + Salesforce App Exchange" March 3, 2026 5.0 Pros Salesforce is the most powerful CRM in the world. I can't believe the levels of customization, configuration, automation, and now AI. If you set this up right, you can manage your entire business with Salesforce and Salesforce App Exchange Products. Cons I often hear from Salesforce users that the UI design is rather bland. However, when I use Salesforce App Exchange apps- they are often customized and have really sleek interfaces. I recently switched my view to Salesforce Lightning for Sales Cloud and that is definitely an improvement. Review Source Steven M. system technique Management Consulting Used the software for: 2+ years ### "Strengthens sales teams" May 6, 2025 5.0 Being able to automate sales processes streamlines daily tasks and maintains better performance, accelerating sales with good project development. Pros It helps to better manage daily activities and business objectives, better focus all sales information by having better visualized graphics and thus making the best decisions. It improves the efficiency of each employee by having all customer data gathered, automating processes, and making activities more organized. Cons It demonstrates their experience and professionalism, as well as the excellent service they provide, so there's nothing I dislike because they are very professional. Review Source AH Adam H. Director of IT Project Management Construction Used the software for: 2+ years ### "SF- A Multifaceted Tool That Continues to Grow" July 3, 2025 4.0 Pros the ability to track milestones while simultaneously being able to communicate updates, amendments, and actions to multiple functional groups Cons We had to use middleware to connect to several proprietary systems. This isn't necessarily a SF issue, but something that we had to manage on a daily basis Switched from [NetSuite](https://www.capterra.com/p/135757/NetSuite/) do to functionality and internal chatter abilities Review Source MC Milena C. Marketing Manager Marketing and Advertising Used the software for: 2+ years ### "Easy and common CRM" November 10, 2025 4.0 Overall Salesforce is a great tool as it is a common CRM for businesses so it is easy to find information and be able to use and integrate with things. Pros Salesforce is a detailed customer management system. The information that can be kept and tracked is vast and is easy to manage. Cons Costly to have especially for a small business if you do the full version of Salesforce and costly to work with customer support. Switched from [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/) Was offered from our dealer network to us. Review Source VR Verified Reviewer Network Administrator Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Great software for your Sales team." December 9, 2025 4.0 Overall, my experience with Salesforce Sales Cloud had been good. It's a solid product that focuses on different business functions. Pros Salesforce is a power tool that we rely on highly to help our Salesforce in the field and also in the office. Cons The only thing I least like about Salesforce Sales Cloud is the AI feature. Our salespeople are not familiar with AI as of yet. Review Source AB Antoine B. KAM Computer Software Used the software for: 2+ years ### "Utilisation Salesforce Sales Cloud" June 25, 2025 4.0 Utilisation très forte de toutes les équipes sales chez nous. Un gros plus : la capacité d'aller loin dans les use cases et rapports disponibles par défaut ou bien à créer. Je recommande pour les sociétés "matures" et non pas en early stage. Pros De nombreux points forts et une compléxité possible dans la personnalisation du CRM. En revanche, les possibilités offertes sont hyper fortes. On peut creuser et personnaliser de nombreux processus et générer beaucoup de rapports. Cons Afin de générer des rapports précis et d'automatiser de nombreuses taches, un "expert" ou référent SF doit faire partie des équipes. Il est préférable que cette personne puisse coder un peu afin de générer une approche profitable et spécifique à votre entreprise. Review Source April V. Loan Processor Real Estate Used the software for: 1-2 years ### "Powerful Platform with a Learning Curve" December 29, 2025 4.0 Pros Salesforce is an extremely powerful tool for managing data, workflows, and customer relationships. It’s highly customizable and can handle complex processes, which makes it valuable for growing businesses. Once set up, it brings a lot of structure and visibility into daily operations. Cons The platform has a steep learning curve and can feel overwhelming at first. Customization often requires time, training, or additional support, and the cost can add up depending on features and users. Review Source RS Rolando S. Administrator Computer Software Used the software for: 2+ years ### "Beware! Holds you hostage at renewal!" October 7, 2025 1.0 Holds you hostage at renewal! Every year, they hit you with a X% uplift on current seats—but offer discounts only if you buy more. "Pay more or pay more." Vendor lock-in makes switching impossible. So messed up! Pros You can get anything done in the platform which is really great when building new lines of business or processes. Cons One of the challenges is you need to get an expert to help or spend a lot of time learning how to build in their platform. Switched from [Close](https://www.capterra.com/p/132667/Close-io/) Close.io didn't have the ability to handle our use-cases. Review Source Lena W. Owner Leisure, Travel & Tourism Used the software for: 6-12 months ### "Great Product For Your Business" December 26, 2025 5.0 I enjoy the use of it. It's very vital at most time, very convenient and just a good handy product for work. Pros I love the scheduling, user interface and just how easy it is to use especially for businesses and their employees. Cons There are no issues with it and the customer service is there to help with all of the kinks you might come across. Review Source VR Verified Reviewer BD Information Technology and Services Used the software for: 1-2 years ### "SFDC review" February 4, 2026 3.0 Pros Reliable database to store sales leads and track sales stages with dynamic dashboards. Rarely any downtime. Cons The interface can be clunky at times. When entering notes, it is not very user-friendly and can definitely be improved. Review Source AR Akshya R. Admin Automotive Used the software for: 2+ years ### "Sales force reviews " December 18, 2025 5.0 I have 7+ years of experience with sales cloud and work as the admin in configuration of the peg for end customer. Pros It is easy to use and setup for the end customer. Almost every thing can be achieved by just configuring the changes and no code policy. Cons Cost is little higher and maybe difficult to purchase new licenses and every add ons are additional cost. Review Source PC Pieter C. Escalations and Prevention Specialist Renewables & Environment Used the software for: 6-12 months ### "Salesforce is an awesome tool for customer database info" June 23, 2025 4.0 Salesforce can be a very helpful tool for keeping clients and their personal info organized and secure. Pros I like how stable Salesforce is. I very rarely encounter any crashes or lockups within the app requiring a restart of the program. Cons I least like the lack of customization options. I would prefer to be able to customize color scheme options like background and font. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.