# Page 38 | Salesforce Sales Cloud Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 38 - Is Salesforce Sales Cloud the right Lead Management solution for you? Explore 18785 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/61368/Salesforce/reviews --- Salesforce Sales Cloud 4.4 (18785) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 7th, 2026 # Page 38 - Reviews of Salesforce Sales Cloud ## Showing most helpful reviews Showing 926-950 of 18785 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SA Simon A. Growth Marketing Manager Retail Used the software for: 2+ years ### "Growth Marketer's perspective of Salesforce" September 11, 2023 4.0 I like how technically advanced Salesforce is. Salesforce is the most superior CRM on the market, but it is incredibly technical, difficult to use, and very expensive to maintain with the cost of subscription and developers. I'd only recommend Salesforce to large enterprise organizations who are past 8 figures annually who are ready to take on the technical burden and have an experienced SFDC Admin in house. Pros I like how technically advanced Salesforce is. Salesforce is the most superior CRM on the market, but it is incredibly technical, difficult to use, and very expensive to maintain. I'd only recommend Salesforce to large enterprise organizations. Cons Cost, difficulty to use, slow, complex, too much. Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Salesforce Sales Cloud We use both HubSpot and Salesforce. HubSpot is a great tool for marketing automation, Salesforce is a great tool for Sales CRMs. Review Source VR Verified Reviewer Web Marketing Market Research Used the software for: 2+ years ### """"MY Review ON Salesforce Sales Cloud"""" February 2, 2023 5.0 Pros Salesforce Sales Cloud is a tool that helps businesses keep track of their customers. It has two really helpful features That I like the Most Lead and Opportunity Management: This makes it simple for sales teams to keep track of leads, opportunities, and accounts, so they can focus on the best prospects.Collaboration: Salesforce provides a place where sales teams can work together, share information, and stay up to date on customer interactions. Cons I don't have any dislike for this software. Review Source SK STEVEN K. Account Executive Broadcast Media Used the software for: 2+ years ### "Salesforce is the Account Executive's guide to success!" March 25, 2021 5.0 My overall experience has been pretty good. No real problems to speak of. I would recommend using Salesforce to keep track of your contacts and sales pipeline. Pros Easy to use. Great reminder dashboard. Sr. Management can easily see your daily activity so you do not have to provide with self made hit lists. They know who you are talking to and who you are not. Cons Exporting your calendar should be easier. For our company we are required to use a 3rd party to sync to our personal calendars. Review Source SK Shanna K. Supervisor & Call Center Manager Legal Services Used the software for: 2+ years ### "Leave it to the Salesforce Cloud" March 24, 2021 5.0 Moving to salesforce and seeing how dynamic and beneficial it is to our business has paved the way for us to also take our whole business and make it cloud based and modify what we were doing to get on board with what the future holds for cloud based sales businesses. Pros I always say that Salesforce is the gift that keeps on giving, because almost any application/feature/add-on that you can think of can be integrated with it to accommodate any and all of your business needs. The customization is limitless. Cons The technical components can be deep but Salesforce has great tech and administrative teams and individuals that will work with you to optimize it. Review Source IT IRWIN T. INDEPENDIENTE Computer Software Used the software for: 1-2 years ### ""La mejor herramienta para la gestión y automatización de ventas" November 2, 2023 5.0 Actualmente, la plataforma elimina la necesidad de que nuestra empresa adquiera y retenga a la mayoría de nuestros clientes. Somos una empresa internacional especializada en la producción de muebles y textiles de alta calidad, razón por la cual mucha gente quiere hacer negocios con nosotros. No podríamos hacer crecer nuestro negocio sin un CRM tan potente como Marketing Cloud. Pros las características más populares de Salesforce Cloud es la escalabilidad. Ya sea una pequeña empresa emergente o una gran empresa, la plataforma se puede personalizar para satisfacer sus necesidades específicas. La capacidad de utilizar una variedad de complementos, software e instalar sitios web personalizados lo hace extremadamente flexible, lo que le permite adaptarse a medida que su negocio crece y cambia. La interfaz de usuario es sencilla, fácil de usar y fácil de navegar, adecuada tanto para principiantes como para usuarios avanzados. Los paneles y las herramientas de informes le brindan información valiosa sobre sus actividades de ventas y marketing, ayudándolo a tomar decisiones basadas en datos. Las funciones de automatización en Salesforce Cloud simplifican las tareas repetitivas, lo que permite a su equipo concentrarse en tareas más simples. Cons Una de las áreas que se puede cambiar es la ventana gráfica. Es una buena idea arrastrar y soltar contactos/cuentas/oportunidades en la vista de lista en lugar de crear filtros. A veces, los filtros para nuestros productos son difíciles de crear; si intentan crear una lista para ver a otros clientes, comuníquese con nuestro gerente de sf para crear campos personalizados para permitir el arado. Review Source OO Obada O. Site Civil Engineer Construction Used the software for: 2+ years ### "Easy way to design sales procedure and make good business decisions" January 16, 2022 5.0 Salesforce has helped us learn about leads, their interactions with our content, and our follow-up duties, and there's no longer a need to allocate team members to follow up on it all, as it's all automated. With Salesforce, we have all the information in one place, and we can make healthy decisions based on real data. Pros Salesforce is very user-friendly. Everything I need to know about my business can be found here. I appreciate that our reports and dashboards can be tailored to our specific needs. Salesforce is capable of a wide range of tasks. There's a good chance that Salesforce is the best CRM in the world. In order to make better business decisions, you can use the system's data to create practically any sales procedure you want. Cons There are no drawbacks worth mentioning, I think that the response time should be improved when performing data formatting operations, as I find it rather slow, and it is necessary to expand the integration with other applications to be able to export data to them, so that we do not repeat the work more than once. Review Source VR Verified Reviewer Sales ops Health, Wellness and Fitness Used the software for: 2+ years ### "You get what you pay for" November 11, 2023 4.0 Pros Sales force has an easy user interface that can be easily customize her user roles Cons The cost of data storage is pretty high so depending how much information you store in sales force it can get pricey Review Source VR Verified Reviewer CEO Capital Markets Used the software for: Less than 6 months ### "Salesforce Marketing Cloud (Social Studio) is outdated and unfortunately a rip-off" March 3, 2020 2.0 We have been trialling the system for 4 months now and find more and more bugs. For a system that has been on offer by Salesforce for more than 10 years, this is just pathetic. We are still wrapping our head around the fact that the marketing cloud is just a very mediocre and super expensive product. With training available only if you scream for it. We ask again and again for an increase in entitlement usages, it has been months and as a multinational company have more than one workspace, for instance for our podcast, and we simply can't connect them as it is 4 entitlements across the whole system. This is not what was sold to us, and to be quite frank many free social publishing services have allowances up to 20 connected accounts. Pros I like that it integrates well with the overall Salesforce CRM Cons We are a SME and are implementing Salesforce through all aspects of core business, it is a big investment in the future of our business. We would have thought that if an issue arrives that Salesforce as the global leaders in CRM would have the mechanisms to be looked after instead of pretending to not hear us (we spend a lot of time with calls, emails, and follow up calls and emails). The account managers are great people but lack the capacity to escalate things swiftly with management for a response, and it seems aren’t properly trained in the offering of Marketing Cloud. It feels as though our case gets lost in a big company with a disconnected hierarchy similar to governmental departments in the ’80’s. Alternatives considered [Sprout](https://www.capterra.com/p/175756/Sprout/)[Later Social](https://www.capterra.com/p/152254/Later/)[Hootsuite](https://www.capterra.com/p/121701/HootSuite/) Reason for choosing Salesforce Sales Cloud We loved the idea to have all apps under one software umbrella and missed the fact that it is a very expensive app ($750/mth) with little functionality 4 social media connectors. Switched from [Hootsuite](https://www.capterra.com/p/121701/HootSuite/) Lack of customer service, functionality, software bugs, too expensive. Review Source JJ John J. CEO Information Technology and Services Used the software for: 1-2 years ### "Salesforce- my preferred CRM system" April 6, 2024 5.0 Overall, Salesforce is a good, quality system that delivers strong with my CRM and sales pipeline needs to help grow the business, and maintain existing relationships with customers. Pros Salesforce is good at several things, it actually has more functions that I use. My main likes are the CRM capabilities of it and helping with my sales pipeline. Cons It has an excessive amount of features that I just don't use. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Salesforce Sales Cloud I found Salesforce to fit with my business needs a little better than Zoho and Hubspot, but they are all pretty good at what they do. Review Source VR Verified Reviewer Sales Communications Manager Mechanical or Industrial Engineering Used the software for: 2+ years ### "The only CRM to consider" December 3, 2020 5.0 Completely transformed my career. I was an accidental admin for a manufacturing company. Learned Salesforce and got certified using free or low cost resources and became a consultant. Now a Sr. Business Analyst. Pros Salesforce can be adapted to any business process. Extremely customizable. Lots of resources available to learn the system - many of them free. If you want to learn it, your level of effort is your only obstacle. Cons It is pricey and users that think that they will just install it and transform their business are mistaken. For most businesses, implementing Salesforce is a huge process change and requires management backing to make it stick. If Management isn't committed to championing the system, taking the time to be sure that it is optimized for your business processes and making sure that everyone actually uses it after launch, don't waste your money. Review Source MP Mike P. Manager Environmental Services Used the software for: 2+ years ### "Great Dispatch and tracking accounts" March 25, 2022 5.0 Very good experience Pros Real time reports. Ease of use. Auto billing. Completion by tech on field. Auto reminders. Texts. Etc Cons Follow up selections. Need manually inputed or gets missed Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Company switch Review Source SW Scott W. Client Services Manager Hospitality Used the software for: 6-12 months ### "SalesForce is a dandy. " September 30, 2022 5.0 I love the product. Customer service and sales reps are awesome. They even tried to customize a product to help our companies efficiency. Top notch company. One day, hope they invite me to see their tower in San Francisco! Pros Helps me keep in contact with clients and remain a consistent relationship. Plus helps my colleagues know where I’m at with clients in case I’m on leave or vacation. Great tool! Cons Unfortunately sometimes it’s double work. Have to input info into SalesForce but also explain to colleagues Review Source CP Christopher P. Director of Sales Wireless Used the software for: 2+ years ### "Salesforce Honest Review" June 29, 2022 5.0 Pros Salesforce allows me to assign my teams different leads based on website impressions and customer activity. Great for customer retention and determining if a lead is hot or cold. We use this on a daily basis to track customer behaviors based on website impressions and activities. Cons I believe a click to call feature may already be integrated, but having a scheduled alert feature that automatically prompts you to call at given times, would be helpful. Review Source sM sudhanshu M. Director Information Technology and Services Used the software for: 1-2 years ### "Salesforce Sales Cloud is a comprehensive CRM solution that empowers sales teams with the tools and " September 27, 2023 4.0 my experience is area of improvements for Salesforce Sales Cloud include simplifying onboarding, offering cost-effective pricing, aiding customization, streamlining data integration, ensuring real-time data updates, enhancing the mobile app, expanding reporting, and improving customer support response times. These enhancements aim to make the platform more user-friendly and efficient. Pros Salesforce Sales Cloud is highly valued for its comprehensive customer view, automation capabilities, robust analytics, integration flexibility, scalability, AI-powered features, mobile accessibility, and strong customer support. Users appreciate these aspects for improving efficiency, decision-making, and customer engagement. Cons Areas of potential improvement for Salesforce Sales Cloud include simplifying onboarding for new users, offering more cost-effective pricing options, providing better resources for customization, streamlining data integration, ensuring real-time data updates, enhancing mobile app features, expanding advanced reporting capabilities, and improving customer support response times. These improvements could address various user needs and enhance the overall user experience. Reason for choosing Salesforce Sales Cloud Microsoft Dynamics 365, Zoho CRM: Review Source WP William P. Senior Sales Manager Oil & Energy Used the software for: 2+ years ### "Salesforce has changed the way we do business" February 14, 2022 5.0 Overall we have been able to effectively manage our business with some minor roadblocks. Pros You can easily accommodate every part of our business, from manufacturing to sales in one place. Cons It does not seems to have a mid solution. You get basic features or the whole thing, and the price span is quite wide. It should allow to pick a choose with more granularity. Review Source Ashley N. Marketing Manager Used the software for: 2+ years ### "Excellent CRM for Sales and Marketing Teams! " July 5, 2018 5.0 Lead Tracking and Marketing Campaign Results! Great way for Marketing and Sales teams to work together to close deals and report on wins! Pros Salesforce is an industry standard and must have for most medium to enterprise companies. As a Field Marketing Manager I use Salesforce to track Marketing Qualified Leads and ensure the Sales Team is following up with the leads my marketing campaigns and events produce. I have used multiple marketing tools that integrate into Salesforce and the installation was fairly straight forward. I would not say I am power user of Salesforce but I know the basics. You will need a salesforce consultant or a developer to help with your organization with custom dashboards, report building and the initial setup - which can be very expensive depending on how much customization you require. Salesforce can be a great tool for businesses if you make sure all the data is clean and consistent. Make data fields mandatory for your Sales Team! Cons It can be complicated to learn and understand the functionality. You will need someone who knows what they are doing if you want customization. The licensing model can be expensive depending on how many seats you have. Also the Inside Sales Reps are relentless and constantly calling to try to sale you on Pardot (Marketing automation Salesforce acquired). So get ready for lots of sales calls for upgrades! Review Source UR Umang R. Great tool for managing sales and customer leads activities Packaging and Containers Used the software for: 2+ years ### "Great tool for managing sales activities and operations" December 29, 2023 5.0 Wonderful experience and highly recommended Pros \- very good functionalities - central location for all the sales and account management activities Cons \- Lack of training and understanding with other team members Switched from [SAP S/4HANA Cloud](https://www.capterra.com/p/152293/SAP-S-4HANA/) This tool has all the futuristic upgrades and functionalities for improving and gaining new customers and best CRM tool in market. Review Source MF Mostafa F. Senior Billing and Collections Specialist Internet Used the software for: 1-2 years ### "One software linking several departments" August 7, 2023 4.0 Prior this date, I was using the tool occasionally to check some data entered by our account management team, however we are moving now to use it on a daily basis for billing and collections purposes.So far, I see that we can have all necessary data that drives our work easy on a daily basis. Pros \- Easy to integrate to other systems and save time and reduce human errors.- Linking several departments in one place make the work easy for everyone, and reduce extra communications through other channels. Cons Nothing flagged as a dislike for now as the tool seems to satisfy our daily work needs. Switched from [Totango](https://www.capterra.com/p/222281/Totango/) \- On the billing and collections side, we wanted to use the same tool that our sales team is using to be synchronised as much as possible..- As per my understanding as well from our management, the cost of Totango was very high. Review Source Kyle B. Rev Ops analyst Marketing and Advertising Used the software for: 2+ years ### "The platform with no ceiling!" April 5, 2022 5.0 We are a remote b2b company moving up market and into new verticals. Salesforce gives us the tools to write our own story. Pros Salesforce allows your team to do anything. Yup, anything. The Sales Cloud is a fully customizable platform that lets you manage your business day the way you want to. All you need is a good admin! Cons Salesforce has a tendency to ignore feature requests-- many of which are over a decade old + appear to have relatively quick fixes. Review Source PS Patrick S. Sales account manager Mechanical or Industrial Engineering Used the software for: 2+ years ### "Complex but complete tool to manage account, customers and budget" April 9, 2024 5.0 Use in my daily business life from years now. Some time to get use to it as it is a complex tool and you need a quite long learning curve to get use to it but at the end it's worth it... Pros Easy way to follow pipeline, keep contact with the customer, follow up new sales lead, manage forecast and budget Cons Too many field that are not use and pollute somewhere the general view. When you get use to it and you know where to find the information it is ok but can be a little bit overwhelming and rejected by new users. Review Source PG Patrick G. Regional Sales Manager Food & Beverages Used the software for: 6-12 months ### "There's a reason they are the gold standard." November 14, 2023 5.0 Pros The world really is your oyster with Salesforce. You can get started on your own but the universe of support to really make it work for your business is endless. The integrations with third-party apps like quickbooks has helped to scale our business. It is an investment but it has helped us add new territory smoothly and will be iterated on and used for the foreseeable future. Cons With a tool this deep, the process of getting started is the most daunting. You have a few options while getting started. 1) Go barebones, which is cheeper and easier but means that you will be making constant edits (many of them likely needing professional help to build) or; 2) Try and forecast the custom features you will need. It's also quite expensive to get help on making custom features but that is to be expected. Review Source Lakin W. Customer Experience Supervisor Consumer Electronics Used the software for: 2+ years ### "Great software with flexibile functionality; could be improved with minor updates" April 25, 2019 5.0 Salesforce allows the specialists at the call center I work for to pull up customer accounts easily and efficiently, file claims for customers, and notate customer details. I was trained on how to use Salesforce in approximately a three week time frame. As someone with no prior technical experience, I found it easy to grasp and understand to the point where I am now considered a subject matter expert in how to use Salesforce at my job. My company has switched over from Console View (Classic) to Salesforce Lightning, but I prefer Classic view to Lightning because I find Lightning to be laggy. Pros Salesforce's functionality is very flexible. As someone in my company with the authority to do administrative functions, the functions that Salesforce allows me to do helps me take care of my customers independently. I rarely need to escalate issues to other parties as I typically have the capability to take care of what is needed within Salesforce. It is also easy to understand and train; many of the people at the call center I work for have never used Salesforce before but are able to quickly pick up on how to use it. Cons What I like least about Salesforce is how the system crashes whenever a system update is released. Whenever a System Update is released, the system usually goes down for about two hours, which is very inconvenient and hinders productivity. It would be nice if they could find a way to keep systems running while also rolling out updates consistently. Review Source VR Verified Reviewer Translation Consultant Education Management Used the software for: 2+ years ### "Salesforce Sales offers customer relationship management to boost your business" November 24, 2021 5.0 This is my CRM tool of preference. I know of no better way to keep track of clients, or to develop qualified leads. Pros The suite of CRM features are easily located on a well organized dashboard. Contact and account information can be updated in real time. Emails and calls are easily tracked. Cons The flexibility of Salesforce and its variety of features can produce a steep learning curve for persons without a lot of CRM system experience. With adequate training, the complexity becomes more deeply appreciated. Review Source AW Amber W. Digital Project Manager Retail Used the software for: 2+ years ### "Great tool for companies tracking sales goals!" June 21, 2024 5.0 Overall I had a great experience I was trained on the tool properly so I have become somewhat of an expert utilizing Salesforce cloud. Pros I was able to successfully track customer data and sales for my company. This allowed us to progress further in our sales goals as a team. Cons There is a lot to navigate but with the proper training it is easy to figure out. Review Source SC Salomon C. Diretor Textiles Used the software for: 1-2 years ### "Não recomendo, péssima experiência" July 13, 2023 1.0 Contratei a Salesforce em 2021 para fazer uma gestão completa da base de clientes, aumentar a retenção e o faturamento, e trazer mais insights ao meu negócio. Como é uma empresa renomada e muito bem conhecida, achamos que não teríamos problema em arcar com o alto custo, já que traria retorno sobre o investimento. No entanto, já na parte inicial do projeto, tivemos problemas com a implantação (que demorou muito mais que o previsto) e com integrações que não funcionaram como deveria. No final, tivemos que incluir dados manualmente para conseguir utilizar. Mesmo explicando a situação para a equipe de atendimento, não deram solução e nem abriram oportunidade para negociação de prazo ou valor. Tentamos usar por mais um tempo, mas sem sucesso. Estou tentando cancelar o contrato, já que a ferramenta não está nos trazendo retorno e estamos em um período de redução de custos na empresa, mas não só a Salesforce nega nosso pedido, como está nos ameaçando passar para uma agência terceirizada que vai afetar negativamente no nosso score de crédito. É surpreendente que ainda existem empresas que forçam os clientes a continuar pagando por um serviço/ferramenta que não quer e não está utilizando. Pros Capacidade de personalização e criação de novos campos. Cons Sistema extremamente caro que exige contratação de terceiros para funcionar, não é intuitivo, o time de atendimento da Salesforce não oferece qualquer suporte e negociação é inexistente. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.