# Page 4 | Salesforce Sales Cloud Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Salesforce Sales Cloud the right CRM solution for you? Explore 18766 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/61368/Salesforce/reviews --- Salesforce Sales Cloud 4.4 (18766) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 26th, 2026 # Page 4 - Reviews of Salesforce Sales Cloud ## Showing most helpful reviews Showing 76-100 of 18766 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Directeur de clientèle Broadcast Media Used the software for: Less than 6 months ### "L’outil idéal pour structurer et scaler une activité Sales B2B" June 30, 2025 5.0 Salesforce Sales Cloud m’a offert une vision très structurée et complète de l’activité commerciale. J’ai pu personnaliser mes pipelines, suivre les opportunités avec précision, et exploiter les données clients de façon fine pour mieux cibler mes actions. C’est un outil puissant, particulièrement adapté à des environnements complexes et multi-interlocuteurs. Pros J’ai apprécié la puissance de personnalisation de Salesforce Sales Cloud, notamment pour adapter le pipeline à nos cycles de vente complexes. Les vues détaillées sur les comptes, contacts et opportunités offrent une vraie profondeur d’analyse. L’intégration avec d’autres outils (marketing, BI, service client) favorise une approche 360° du client, ce qui renforce la pertinence de l’action commerciale. Cons La courbe d’apprentissage est assez longue : l’outil est puissant mais peut sembler complexe au départ. Certaines tâches simples prennent du temps à configurer sans support technique, et l’interface manque parfois de fluidité pour un usage quotidien en front sales. Review Source JT Jessica T. Customer Success Manager Computer Software Used the software for: 2+ years ### "Salesforce in Tech" August 19, 2025 4.0 My experience with salesforce is decent. You only get out of it what you literally put into it. It’s your data source, so keep it updated. Pros You can customize salesforce to be how you want to be. Any fields or information you’d like to see on the pages, named whatever you like! Then you can easily report on these fields. Cons The set up is a nightmare. From talking to colleagues of mine, most of the time you need to hire a salesforce consultant to help….. we hired one on staff to make changes on the fly. Review Source RM Rebecca M. Office Manager Marketing and Advertising Used the software for: 6-12 months ### "Great for Organization and Visibility" August 25, 2025 5.0 Overall, it’s been a solid experience. It took some learning in the beginning, but now it’s an essential tool for keeping our pipeline organized and giving us better visibility into sales activity. Pros Salesforce is definitely an investment, but it pays off with the tools and time savings it brings. The value becomes clear once you really put it to work. The support team has been great to work with. They’re quick to respond and genuinely helpful whenever we run into questions or need guidance. Cons The interface can feel overwhelming at first because there’s so much going on, but once you get the hang of it, it becomes much easier to navigate. Review Source JS Jake S. Program Manager E-Learning Used the software for: 2+ years ### "The Best There Is" March 13, 2025 5.0 As someone well attuned with modern technology, I love Salesforce. There is no better platform, assuming you have the resources to build your own. Pros From program management to fundraising, there's no better platform to keep your data clean and organized. Cons It's expensive and not always user friendly (especially those who are not super tech savvy) Review Source RL Ramona L. AE E-Learning Used the software for: 1-2 years ### "Keeps my pipeline organised" November 21, 2025 5.0 Pros Keeps my pipeline organised and everything in one place. It’s good for tracking opportunities, managing follow-ups, and seeing progress at a glance. The dashboards are clear and easy to customise, so I can focus on the deals that matter most. Cons It can feel a bit clunky or slow at times, especially when switching between views. Can be frustrating. Review Source Atalay C. Senior Manager, Paid Social and SEM Marketing and Advertising Used the software for: 2+ years ### "CRM is the biggest source of ROAS in Paid media" August 23, 2025 4.0 As a digital media manager, it is very important to support paid advertising with Salesforce CRM data. Pros Thanks to the Meta Ads integration, we can use the Conversion API to optimize lead campaigns based on which leads convert. Salesforce's integration system is very effective. Cons Integrations that include the Meta Conversion API may require intermediary tools. Native integrations should offer greater flexibility. Review Source CB Connor B. Client Services Manager Non-Profit Organization Management Used the software for: 1-2 years ### "Great Product" May 9, 2025 5.0 Overall, I have had a very positive experience with Salesforce. Again, its just such a great tool to have when needing to track clients/customers. I would recommend this product to many! Pros I like that Salesforce is easy to use. It's a perfect product for anyone wanting to keep track of clients, customers they serve. Cons Deleting and/or merging accounts was quite hard to do at the start. I now have the hang of it for the most part, but initially learning to do so was a bit harder than I feel like it could be. Review Source SG Sergio G. Country Manager Program Development Used the software for: 2+ years ### "Daily basis easy use" June 5, 2025 4.0 On a daily basis, very good, easy and fast to put info, also very easy to follow up on dashboards already built. Pros Up to date info, customizable and easy to update. Very handy in terms of following up and accompany performance. Cons App version is not intuitive, not easy to use and update. Reports and dashboards are complicated to build and customize. Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Easy of use and integrations with current tools. Review Source SS Sara S. RECRUITER Staffing and Recruiting Used the software for: 1-2 years ### "Surprisingly good for the recruiting industry " April 30, 2025 5.0 Wonderful! Great for tracking data too. Love the Kanban feature. Pros It's such a customizable platform, and can be switched up to look and act like you need it to for your specific industry. Cons Our company uses it for other things besides Sales, which can be a little tough to find ways to make it work perfectly for the work I do. Switched from [Bullhorn ATS & CRM](https://www.capterra.com/p/140531/Bullhorn-Recruiting-Software/) TO BEST SERVICE BOTH RECRUITING AND SALES AT THE SAME TIME Review Source Ana R. Booking Executive Leisure, Travel & Tourism Used the software for: 2+ years ### "Epic tool with fascinating tools for sales management." December 18, 2024 5.0 Salesforce Sales Cloud has given us the most reliable platform for running our sales. It has helped us streamline all our sales activities from leads capturing to closing sales deals with them. With Salesforce Sales Cloud, our sales experience has greatly improved as we are able to close more deals than before. Pros Salesforce Sales Cloud is easy to use and the simple user interface it has makes it easy to access all its features. It has a very outstanding reporting feature that provide us with very insightful reports allowing us to understand the performance of our selling activities. Salesforce Sales Cloud also has numerous automations that enable us to automate various selling activities. Its advanced sales analytics allow us to understand our sales trends and to forecast future sales. It also has collaboration tools that enable us to work together during sales. Cons There is nothing about Salesforce Sales Cloud that has ever disappointed us. We lack anything to dislike about it. Review Source LV Leah V. Sr. Client Service Representative Entertainment Used the software for: 1-2 years ### "Great to store & collaborate on data" March 3, 2025 4.0 Salesforce keeps me organized and stay on top of tasks in my day-to-day work life. It allows me to store sales leads in a simple format, and collaborate with my coworkers in one easy hub. Pros Salesforce is a great hub to store data, and collaborate company wide on data inputted. Plus, it is extremely customizable while working with their team. Cons It takes some time for new users to get used to it and understand, probably due to the tons of functions it offers! It takes some time to navigate through it all. Review Source AM Alan M. Business development executive Information Services Used the software for: 2+ years ### "Best CRM I've Used" March 19, 2026 5.0 It's such a useful solution that makes everything so transparent which helps for audits and keeping clients happy as well as keeping everything up to date Pros The simplicity of the CRM is so good. It really helps to keep all of the data in one place which makes navigating and keeping all data up to date so handy. Cons No negatives whatsoever about the CRM. I love how it links seamlessly with other software like LinkedIn, Outlook and Ringover. Review Source AM Alfiya M. Software Engineer - QA Computer & Network Security Used the software for: 2+ years ### "Track leads, customise offers, analyse current trends using the Salesforce Sales Cloud" January 20, 2025 4.0 I have been using this for 2 years, we have an interface in the backend where data from the Salesforce Sales cloud flows into the backend application and we have to refine it and look for leads, trends, customer likings. Using all this information we can make customised deals for probable customers and gain market. Pros It has a really good predictive analysis using the Einsteins analysis. It provisions a more streamlined approach to track customer activities- likes , dislikes, etc. This helps in designing marketing strategies, advertisements in accordance to customer likings. I like the api integration it has to integrate with any other product which uses this customer information so as to provision a customised experience Cons It has a relatively high pricing compared to similar products in market. Initially the learning curve is slow as it is complex to understand for the beginners. The UI can be made more modular and tailored according to customer experience Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) It was an organisation’s decision and something which I cannot disclose Review Source ME Mallory E. Administrative Assistant Financial Services Used the software for: 2+ years ### "Salesforce- Beneficial, even for small businesses" December 18, 2024 4.0 Salesforce has definitely been beneficial for Client management and recordkeeping. It's been great for data gathering and sorting. You would either have to know some computer skills or willing to learn if you are not going to rely on tech support to setup and keep all maintenance for you. Support has been reliable and helpful. Pros Even as a small business where only two of us use the program. Easy records keeping of client databases and client accounts. I love having an easy way of keeping track of open tasks in Cases and accounts that are processing in Opportunities. Being able to run reports off different client information has been extremely beneficial. Cons It can be difficult to make changes to the format and templates. Also, would like if the List Emails could be a little more customizable. Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Salesforce Sales Cloud Better suited our everyday needs of inhouse management of client databases Review Source JJ Joshua J. Account Executive Information Technology and Services Used the software for: 2+ years ### "CRM with SalesForce" May 22, 2025 5.0 Pros Salesforce enables me to seamlessly and intuitively track, manage, and build pipeline. It has become a staple of my business. Cons The process for requesting pre-sales support is not the most intuitive for me, but I understand that is ultimately subjective. Review Source JS Jelfry S. Sales and customer care agent Facilities Services Used the software for: 1-2 years ### "Salesforce to boost your customers satisfaction" February 10, 2025 5.0 Overall has been an incredible experience, at first we were afraid it would takes time to adjust ourselves to this new software, but in just one week everyone was comfortably working with it Pros Salesforce came to change thw way you interact with your customers, giving you tools to improve your customers relationships and experiences. All companies sizes can get the most of you, if you are a small company with 10 or 100 agents or even if you are a large one they can even provide AI agents to improve your capacity of interacting with your customers. Cons Right now i don't have any cons about Salesforce, we has been using it for about 2 years now and has been a plus, agents adapted very quickly, each agent can add personalized shortcut to make even easier the communication eith our customer. Switched from [LiveChat](https://www.capterra.com/p/62194/LiveChat/) We made the switch to improve the interaction with our customers and make it more personalized for each one of our valued customers. Review Source MH Maxime H. Account Manager Financial Services Used the software for: 2+ years ### "Thanks for what you are doing" June 2, 2025 5.0 In a nutshell, I love the SSC experience and would definitely recommend it to other companies. Hard to imagine a daily sales life without Salesforce Pros I have to admit that it is the best CRM I have been working with. So easy to go from an opportunity to an account or a contact Love the interface Cons Some bugs with the data and the amount of the opportunities. It might be more an internal issue but we should have access to more editable things, take the hand on things Review Source DC Dawn-Marie C. Exhibit and Sponsorship Sales Manager Defense & Space Used the software for: Less than 6 months ### "Salesforce Sales Cloud from a Account Executive Perspective" May 15, 2025 4.0 I used Salesforce Sales Cloud primarily to maintain contacts, build my pipeline and manage my opportunities as well as creating reports to share with colleagues. Pros I appreciated the ability to customize my accounts, contacts and reports. I found that building my pipeline and updating the sales stage of my opportunities was a simple process. Cons It is difficult to intuitively know how to make the most out of all of the features. It took some time and trial and error to make the most of the robust suite of features provided. Review Source KM Kyle M. Roadside Network Administrator Transportation/Trucking/Railroad Used the software for: 1-2 years ### "I would avoid it" June 10, 2025 1.0 It was terrible. I wish we never went to it. The reporting wasn't great and the overall time to do anything was high Pros Honestly, I had no positive opinion of the product. It may have been how the company used it, but I have no pros Cons It was always slow and whenever you saved anything it needed to redraw the page. This not only caused delays, but headaches Switched from [Quable PIM](https://www.capterra.com/p/153531/Quable-PIM/) Business was sold and that's what they insisted on using Review Source CC Chris C. Manager, Business Development Sports Used the software for: 6-12 months ### "From a Manager's Perspective" October 16, 2025 5.0 My experience has been great. In a manager role, it provides me the detailed insight that I need for my own pipeline but also can highlight other pipelines and trends as well in an easy to digest way. Pros Salesforce can generate and house every detail of reporint that I need to use. It can get as high level as you want, or granular as you need. It fits all levels of management needs. Cons Oftentimes it can be a little clunky moving from opportunity to opportunity. It may take several clicks on certain pages before the information loads. Review Source AM Andrea M. IT Manager Apparel & Fashion Used the software for: 1-2 years ### "Leder nel mercato Ecommerce" December 11, 2025 5.0 Utilizzato in azienda per gestire le vendite dal sito Ecommerce. Ottima integrazione con tutti gli altri applicativi persenti in azienda Pros Leder del mercato per la gestione delle vendite ecommerce è molto facile da implementare e pienamente integrato con le altre soluzione Salesforce ed ERP aziendali Cons Al momento non ci sono punti negativi se non dei costi abbastanza alti per la manutenzione e licenza Review Source RH Raylon H. Client Experience Coordinator Environmental Services Used the software for: 6-12 months ### "Salesforce - A MUST HAVE CRM" July 14, 2025 5.0 Salesforce sales cloud has been nothing less of wonderful for our company, from top to bottom. From the field ops level to the Executive level. Pros Salesforce Sales Cloud offers unprecedented customability to ensure the implementation of the CRM is of max efficiency to the user, and organization as a whole. Cons Our sales team and I have not yet to find anything we "Dislike" about Sales cloud, simply because of it's adaptability to our business. Review Source SM Shreyash M. Manager Banking Used the software for: 6-12 months ### "Great but expensive" July 4, 2025 5.0 It's great and feature packed, with integrations with a lot of other applications. Can scale pretty easily and effective to handle all customer data Pros Feature packed with all kinds of important CRM features. Easy the maintain and use customer data directly from a single platform Cons Can sometimes be laggy and search is a bit off. It's not easy to find plugins/features and can get really expensive Review Source FM Fabrizio M. Technical Support Engineer III Information Technology and Services Used the software for: 2+ years ### "Take your business to its maximum heights. Worry not, if it falls it will land on a soft amazing cloud ;D" May 5, 2025 5.0 I was part of the Technical Support Team (Tier 3) of one of the largest Internet companies in the World for 7.5 years. I gotta say that a huge portion of the success rate of our operation relied on Salesforce and the ability of our Developers to integrate the internal tools with it. I remember a bug organizing tool that was ported to SFDC that made bug handling so smooth I really can't think of any other alternative coming even close to it. Pros Its robust, yet flexible platform that allows everyone to get the most out of the tool. Cons Nothing I can really remember, we had an issue once where our customer service form was creating 2 tickets but it ended up being a local coding issue rather than a SFDC fault. Review Source DJC David Joseph C. Inside Sales Computer Software Used the software for: 6-12 months ### "Pretty good, seem to miss a logical one though" April 15, 2025 4.0 Not bad, I've used HubSpot which is very similar. We recently upgraded to a much more robust package. Pros It stores the contacts and accounts in a cloud. It seems to work quickly. Cons The Today's tasks can't be streamed into just today's tasks not just overdue ones... this requires me to scroll down through all Overdue tasks until I get to actual Today's Tasks. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.