# Page 55 | Salesforce Sales Cloud Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 55 - Is Salesforce Sales Cloud the right Lead Management solution for you? Explore 18766 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/61368/Salesforce/reviews --- Salesforce Sales Cloud 4.4 (18766) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 26th, 2026 # Page 55 - Reviews of Salesforce Sales Cloud ## Showing most helpful reviews Showing 1351-1375 of 18766 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Development Engineer Computer Software Used the software for: 6-12 months ### "Salesforce has proven effective and useful. I feel like the power is well, however." January 11, 2018 4.0 Power and flexibility. Customization and control. Everything you'd want in a faux database. Pros Its UI is very straightforward. Cming from a place where we use it more for contact management and not so much sales specifically, the interaction between part of the program is very good. Navigation and highlighting needed components and effort from users is well done. You can get the use to do what you need to do. Running the background processes becomes a bit clumsy at times. If you walk into it knowing a little about the way software works, you can be dangerous in both a good and bad way. This is a PRO if you know enough to know you know nothing. Take the time to re-learn and ask plenty of questions. You can do a lunatic amount of things with automation and make life easy. In addition, there's been enough history that someone has asked every question once. You just need to find a way to get to it. Barring that, getting responses from the SFDC help staff is very good. Cons Running the background processes becomes a bit clumsy at times. If you walk into it knowing a little about the way software works, you can be dangerous in both a good and bad way. This is a CON if you think you know something or there's some edge case that's hard to define. I personally find that things aren't generally intuitive. I don't really knock SFDC for this though as the variety of things you can do make it difficult to keep everything really tight. Pre-requisites... my oh my make sure your sand-people are in a single file. Trying to retcon something is a red nightmare. Also, and maybe I'm cheap... but licensing is crazy-expensive in my opinion. Review Source VR Verified Reviewer Customer Service Representative Retail Used the software for: 1-2 years ### "Stone tablet" June 22, 2022 4.0 Pros I do like that the knowledge base is built in. The abililty to email the clients. Cons It feels old slow. They are just retired explorer.. this is small step above that dinosaur Review Source VR Verified Reviewer CMO Accounting Used the software for: 1-2 years ### "CRM complicado, no diseñado para la colaboración entre Marketing y Ventas." August 21, 2023 3.0 Pros Lo que más valoramos del software es la posibilidad de customizarlo tanto como quisimos. Difícil gestión entre departamentos de la empresa. Cons El training de los empleados fue muy costoso, difícil de gestionar para los empleados y un coste muy elevado en comparación con otros CRMs. Review Source VR Verified Reviewer Instructional Technologist Higher Education Used the software for: 6-12 months ### "Amazing tool for turning leads into clients" June 1, 2022 5.0 Pros It's extremely easy to use. The implementation process was a breeze for our team. It's highly customizable, so our team determines what is the priority. The dashboard is great. So much data is nicely organized and accessible. The work queue is nicely laid out and organized. Tracking our team performance and forecast is also right there. Cons The mobile side of Salesforce has great potential, but still needs some development. Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/) Reason for choosing Salesforce Sales Cloud Salesforce was more suited for our needs, extremely customizable, and affordable. Review Source BF Bruce F. IT Admin Education Management Used the software for: 2+ years ### "Rapid Configuration and Updates" December 3, 2019 5.0 We were looking to update our CRM and wanted something cloud based and easy to reach for all users. It has been an excellent choice as we can make fast updates to our system without a lot of work or programming. People find it easy to use and onboarding new employees has been faster than before. Pros Very easy to use and setup customizations. There are a lot of options to customize the system to your needs without having to write code. Going from test to live in super fast and easy. It is updated three times a year that bring a lot of new features that improve what we can do in the system, Salesforce becomes more powerful each time. The ad hoc reporting is incredible to have. Cons The price is pretty high for some who are not going to use it all. There are a lot of extras that would need to get bought for you to get everything you want from the system. It might not be clear what is an extra. It lacks some functions that you might expect from a system like conditional fields cannot be highlighted. Alternatives considered [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) Reason for choosing Salesforce Sales Cloud Cost and ease of support. Review Source sY sheny Y. si Education Management Used the software for: 2+ years ### "Excelent Platform" September 18, 2022 4.0 in spite of everything it becomes practical, I like it and I would recommend it 100% Pros You can add as much as you want the categories you need for your company, it is a platform that if you talk about details with the information it has Cons not so easy to use at first but after you know the system well everything goes faster and with complete information of what you need in the contact Review Source VR Verified Reviewer Technical Architect Marketing and Advertising Used the software for: 2+ years ### "Built for everyone, right for no-one." February 5, 2019 3.0 I would caution anyone to avoid Salesforce if they are considering it for their organization. Our organization was already using it when I started. I had heard of Salesforce, and thought it would be a great tool to use. That was so far from the truth, I almost wish I hadn't accepted the job offer just because of how much I've had to use Salesforce. Pros Salesforce is the ultimate customizable CRM. If you need a CRM solution that can be customized to your organization, there's probably nothing more customizable than Salesforce. Cons It's hard to imagine any person, team, or organization \*liking\* Salesforce. I'm sure many people use it happily, but we find it way too bloated, convoluted, and confused. And we have many CRM veterans on our team. The fact that Salesforce tries to be an effective tool for anyone outside of sales is perhaps the most confused product roadmap I've ever come across. It does everything, but nothing well for us. And their sales teams are the most aggressive, with ridiculous iron-clad contracts. Review Source AM Amedeus M. Director Consumer Electronics Used the software for: 6-12 months ### "Sales force sales cloud review " September 26, 2023 5.0 Sales forecastCRMSales trackingAccount management Pros Ease to useSale forecastSales trackingAccount managementCRM Cons I think for me,it satisfy my business desire.The app is clear and quality. Reason for choosing Salesforce Sales Cloud Ease to useLow cost compare to otherGood graphicFlow of dataCustomer support Review Source MJ Matthias J. Senior Account Executive Logistics and Supply Chain Used the software for: 2+ years ### "Great tool to give you a clear overview of your sales activities and pipeline." February 24, 2022 4.0 Salesforce enables me on a daily basis to keep a clear head during my busy sales day. It helps me to understand trends and use the provided data to win new business and to secure endangered business. Pros \- the overview it provides me with. Thanks to this I can run in-depth analysis for my sales field. - ease of use - easy to save contacts in a nice way Cons \- news section is useless (as in 99% of the cases the news are not relevant to the account I am looking at) and only disturbing Review Source MD Manish D. Director Marketing & Sales Education Management Used the software for: 2+ years ### "A great product " March 13, 2022 5.0 Very good. Customer support can be enhanced Pros Usability Features End to end lead and sales tracking Cons Not customized for an industry as it will help in using the software to it's best potential Reason for choosing Salesforce Sales Cloud Reasons mentioned above global tested product Review Source Manish K. Quality and Training Manager Information Technology and Services Used the software for: 6-12 months ### "All in one place for business growth. " September 15, 2022 5.0 User friendly, fast and secure, customisable. Pros Salesforce sales cloud is a cloud based tool that allow us to use it faster, smarter and reliable. It is one centralised tool that have customer information, sales information, company information, customer can logging their request/concern with us easily. Cons Itbis fast and secure to use. Easy to use in any other device. It's on the go feature is best to track and maintain sales and customer details. The customization features of this tools allow us to keep our everyday work data on easy to use. Overall, all information available at one place. Review Source RK Rajesh K. Delivery Manager Information Technology and Services Used the software for: 2+ years ### "Salesforce Review" March 24, 2023 4.0 WE moved from Jira to Salesforce - it was a learning experience and one SFSC lightning was available, the overall ease of use was better. Pros An integrated single source of truth customer repository. Single pane of view allows to mine customer specific transactional data with ease. Ability to customize workflows allows for greater granularity of control. Availability on mobile devices is another great feature for people on the move. Cons It is a rich tool, but even though it is web based, it is not a lightweight client. Switched from [Jira](https://www.capterra.com/p/19319/JIRA/) Better functionality Review Source BW Braden W. Marketing & Business Development Manager Machinery Used the software for: 2+ years ### "Excellent CRM" April 13, 2020 5.0 Overall, considering I have used this program across numerous organizations, both as a new implementation and as an existing platform; I would say it is a superb CRM system. Additionally, I have used two other CRM systems, and neither meet the functionality as well as Salesforce. Pros I have been a part of numerous business organizations that used Salesforce. One that integrated it into a business and one that had used it, essentially, since inception. In the business where we switched CRM systems, from the user standpoint the transition was somewhat seamless. Although expansive in product functionality, it has a pretty simple user interface, making it easy to pick up. Salesforce offers the excellent feature of customizing reports, either to export or to feature on a cloud-based reporting dashboard. Cons The biggest struggle that I have had to date is with the 'new' lightning interface. To be fair, as with anything new, it requires time and patience. However some of the items, like the report builder, is far less intuitive than the original. It offers a block-style builder platform that features what I can only describe as a partial-drag-and-drop function. The system automatically adds items to a grouping when selected, however upon initial interaction looks like a drag and drop menu. It's a little confusing at first but once you get the hang of it, isn't an issue. Alternatives considered [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) Review Source JB Judy B. Admin Coordinator Non-Profit Organization Management Used the software for: 2+ years ### "SalesForce comprehensive platform can service any CRM requirements" December 11, 2020 5.0 It must be noted our organization has no internal IT support on the SalesForce platform (this reviewer is IT!). The reviewer uses SalesForce training as much as possible. When Lightening was introduced into our nonprofit we experienced some highly unusual issues. SalesForce customer service found our issues, and assisted in the resolution to roll out. The customer service team took all measures needed; their input was critical to ensure SalesForce could be used in the new platform.. Pros New Lightening interface, CRM tracking, reporting capabilities, training documentation, ease of input of information Cons New Lightening interface has eliminated ability to import data easily. Importing information by batch should not be a hassle! Reason for choosing Salesforce Sales Cloud SalesForce was purchased by this nonprofit because it could support the CRM and operations of our organization with the ease of reporting. Review Source BR Benedetta R. Marketing specialist Electrical/Electronic Manufacturing Used the software for: 2+ years ### "The best CRM System in the market " March 28, 2024 5.0 Salesforce is A very good CRM tool that supports me in my daily marketing activities for lead generation and management Pros Its wide range of marketing functionalities aimed to manage and create lead generation campaigns Cons It is not very easy to use for a beginner, campaigns creation and hierarchy is specifically difficult to handle at first Review Source AM Akhil M. Freelancer Computer Software Used the software for: 1-2 years ### "A simple review on Salesforce Sales Cloud" May 14, 2022 5.0 I have found a huge measure of accomplishment producing leads and reporting my association with those leads. The general involvement in Salesforce Sales cloud was fantastic. We are utilizing Sales cloud to catch Lead ages utilizing Web-to-Lead models, and so forth. A great deal of elements can be carried out utilizing accessible out of box capacities. I will suggest this assuming that you have a business with a sizable outreach group went against to a little new company with a tiny group. Anyway it relies upon your craving for complex information the executives. Pros Salesforce has a great deal of elements which we can utilize immediately and has the advantage to assemble numerous mechanizations and coordinate different frameworks on the Salesforce stage with not so much problem but rather more dependable way. Salesforce CRM is one of the top client the board situation on the planet at this moment. Since it lessens how much work our representatives should finish, this stage eventually helps our organization's proficiency. This stage requests to me because of its convenience and engaging UI. To make it considerably more straightforward to utilize, customizing this stage is a urgent piece of the cycle. The smooth dashboard shows the information in the absolute most powerful manner for each part. With a couple of mouse clicks, even I can quickly make my dashboard. Cons The dashboards could be all the more clear, and working on different tabs tones the point of interaction down. Customization of reports and countless various components would be welcome expansions. It very well may be challenging to make changes not too far off as your business develops and changes. Tragically the progressions can rather time consume. Tragically some of the time the heap times could slack. Review Source Brandy P. Marketing Manager Computer Software Used the software for: 2+ years ### "Their Customer Service stinks Once You're a Paid User" January 3, 2019 4.0 Frustrating and would NOT recommend them based on customer service and support. You're a nobody once paid client. Pros Honestly, I personally feel they are behind when it comes to CRM systems. I don't find anything of quality and if it were up to me and not the company I'd switch today to another system. Cons Nothing they promise to integrate with works right, it either always has a bug or slows down your system tremendously. Once you're a paid customer your AE vanishes and you can't get any support done or call backs in a timely manner. I've currently waited two days to add another license. Then when it was finally paid for I couldn't get anyone from support to help set them up. Our AE and her manager have both yet to call back regarding it. It's very frustrating and time consuming dealing with them. Everybody says they'll have someone reach back by end of day and still no one does. They want to close support tickets before it's even handled. Review Source VR Verified Reviewer Manager, Admin/Planning Consumer Electronics Used the software for: ### "It is good because it provides organizations with solid customer relationship management." October 23, 2017 4.0 provides organizations with on-demand customer relationship management solutions. It allows a business to find better leads, save time during the process, It automates internal sales processes to make life easier. Information access helps people to make smarter decisions and that's ultimately what Salesforce is designed to provide. Pros It is based in the Cloud. It is the largest CRM provider in the world and takes a company's CRM needs and place them in the Cloud. This allows companies to need fewer resources on the ground at their location in order to do business, making the information more secure. Employees can access the CRM from virtually anywhere as well, helping to enhance overall productivity. It is No. 1 ranked software in the marketplace. It provides a product that people love. Salesforce has the largest app marketplace for the CRM SaaS industry, allowing businesses to fully customize their experience with this solution in a meaningful way. Salesforce supports all major browsers. From Internet Explorer to Chrome to Opera, Salesforce has their CRM supported on all common browsers that companies use today. This makes it very easy to use products . Businesses can get started very quickly. requires no software to install and hardware requirements either. Instead of spending months acquiring assets and then setting up an internal network, you can be up and running with this CRM in just a couple of days. It is based in the Cloud, all of the data comes to the business and can be accessed in real time. It is a complete CRM package. It focuses on closing deals and tracks sales activities in real time. It reduces training costs. It is a complete system and easy to manage, easy to learn, which saves training costs for a business because incoming users are already familiar with the system. Cons It can be too expensive for small businesses to use. The competition of Salesforce can make many of the sales claims. The pricing structures are not streamlined. There are limits on API calls and if those limits are hit for the month, the business either upgrades their plan or they lose Salesforce until the limits reset. Review Source RJ Rebecca J. Travel Agent Hospitality Used the software for: 2+ years ### "Salesforce thoughts" January 28, 2022 5.0 Overall, I am very satisfied with Salesforce. I like the different compartments and that I can have a file on each customer to manage my book of business Pros I like that I have one place to access my sales pipeline. All my notes and sales can be accessed in spot space Cons My cons is that the app needs improvement. I wish the layout could look more like the desktop version. Its hard to access notes on there. Review Source VR Verified Reviewer It supports Automotive Used the software for: 6-12 months ### "Great crm software" October 5, 2023 5.0 Pros CRM service by salesforce sales is good and easily understand and capture data. Cons Its some time take time to load bcz heavy data . Review Source EUK Ekin Ulaş K. Operations Specialist Wholesale Used the software for: Less than 6 months ### "Biggest player but the best?" June 30, 2023 4.0 Salesforce is the biggest and maybe the most famous brand and that was why we started to work with them at first glance when we need an online service to help us get started on our B2B marketing and sales team. But, we could not manage to get the value we need, tried hard to stay but time is money and support (somehow) could not managed to get us into right position. Pros Even though we used the service less than 3 months, server speed was amazing. No lag, no downtime, no speed or maintenance issues I can remember. Cons Over-complexity was the main image when I try to recall my experiences with Salesforce product. Tons of options, menus, different settings interact with each other, sections etc. It must be really cool when you are able to use them, but learning curve was too high. Alternatives considered [Onsight](https://www.capterra.com/p/135546/Onsight/)[Lightspeed Retail](https://www.capterra.com/p/120491/Lightspeed-Retail/) Reason for choosing Salesforce Sales Cloud People and Google search recommended heavily. Review Source Ashish T. Co-founder & Chief Product Officer Legal Services Used the software for: 2+ years ### "Salesforce is Awesome! Can't believe any CRM could be better than this." March 30, 2021 5.0 It's really great. Can't imagine even a moment without Salesforce. Periodic webinars are extremely helpful to understand the new features and optima usage. On the top wonderful support. Pros 1\. Easy to use user interface with detailed features 2. I love marketing automation features, it does not leave any channel and interaction 3. Wonderful Analytics Cons Really hard to tell this! The way Salesforce innovate in terms of feature and usability is remarkable. Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) I find Salesforce detailed and easy to use. Review Source VR Verified Reviewer Head of Procurement Philanthropy Used the software for: 1-2 years ### "Very strong tool for sales management" December 31, 2023 5.0 Pros Incredibly dynamic tool which is completely configureable to your organisational requirements. We found other tools were unable to contain our process without significant enhancements / integrations. Cons We had no internal expertise to begin with so we’re completely reliant on our integration partner - however have amended this now and this has sped up our ability to react to changes Review Source VR Verified Reviewer Director, Sales Used the software for: 2+ years ### "I've been a Salesforce User for years and I don't see there being anything better!" November 10, 2017 5.0 It supports a detailed sales process, and provides the visibility and reporting that I need to do my job effectively. I can manage my sales pipeline and build out just about anything I need with the software. Pros I have yet to find something I can't do within Salesforce. Sometimes it takes an app from Appexchange, or it's a complicated setup, but at least I can do it. Every sales org is unique and it's this flexibility that keeps me a Salesforce user. Data is important and the basics of Salesforce are easy enough to customize on the fly so that I can build out a process within Salesforce that is effective. Their reporting is extremely customizable once you build out the rest of the instance correctly. Cons There is a learning curve, but it's well worth learning the software in detail. There are a ton of really logical features that should be part of Salesforce, but aren't. I'll google them and find massive threads on the topic validating this. Oh well.... Review Source MW Michelle W. Executive Assistant to CEO Human Resources Used the software for: 1-2 years ### "Helpful With Building A Small Business Pipeline" October 16, 2023 5.0 Pros Being able to put all of the opportunity information into Salesforce for tracking. Cons Starting the implementation has been slower than we'd like because of training on the project. Switched from [HubSpot Sales Hub](https://www.capterra.com/p/214215/HubSpot-SalesHub/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Salesforce is used by a lot more companies and that offers us a chance to connect with more potential clients. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.