# Page 83 | Salesforce Sales Cloud Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 83 - Is Salesforce Sales Cloud the right CRM solution for you? Explore 18766 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/61368/Salesforce/reviews --- Salesforce Sales Cloud 4.4 (18766) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 26th, 2026 # Page 83 - Reviews of Salesforce Sales Cloud ## Showing most helpful reviews Showing 2051-2075 of 18766 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Tara K. Product Marketing Intern Computer Software Used the software for: 1-2 years ### "Salesforce Review" August 6, 2018 5.0 There is so much you can do with Salesforce. It’s a great application and I can’t wait to see what’s in store next! Pros Salesforce is a very powerful tool and provides you with so much data. You have the ability to manage customer accounts, create opportunities, run reports, and Salesforce integrates with the majority of software applications which I really appreciate. The user interface is great! It’s clear and concise, and as a person who has been using Salesforce for less than two years I do not find myself struggling or getting too confused. Cons Since there is so much Salesforce can offer it’s hard not to get overwhelmed by it. I think it’s important to know exactly what you want to do and then figure out how Salesforce can help you before jumping right into using the application. Review Source VR Verified Reviewer Software QA Outsourcing/Offshoring Used the software for: 6-12 months ### "Best Overall Tool for Customer Service Call Center" December 29, 2021 5.0 Its been great. I believe (specifically for the customer service part) its one of the best tools I've used. Pros What I enjoyed the most as a user of Salesforce is the ease of use. The Look and Feel is beautiful and modern, up to date. The wide array of tools available to track call records, save consumer information and tag data for analysis is unmatched. Cons I do not think that I have disliked anything so far from this software for the period of time I've used it. It might happen in the future. Review Source VR Verified Reviewer Buisiness Analyst Consumer Goods Used the software for: 2+ years ### "Customizable to Fit Your Needs" July 24, 2020 5.0 Each piece of data has a home. No need to throw everything in one big catch all. It is easy to find, query and report on too! Pros I like the ability to customize. My experience using it has been for a very niche business. The ability to customize components allowed for a smoother day-to-day experience. We didn't have to spend time 'translating terminology' or getting mixed up with routines. The edibility was also great - new users could also get to work right away without days and days of complicated training to figure it out. Cons The user interface for classic was very dated. This is no longer an issue with the new Lightning experience. Review Source NC Nikoloz C. CEO Entertainment Used the software for: 1-2 years ### "Review of Salesforce after a year of using it" December 26, 2023 4.0 Fantastic! Generally, the primary tools I utilized on a daily basis were exceptional, constantly revealing innovative ways to leverage them and enhance my job performance. However, there were a few minor hiccups along the way. Pros Key functionalities, such as streamlining pipeline management and segmentation, are paramount. Access all your lead data directly from the main dashboard, eliminating the need to navigate into individual lead profiles. Enjoy the convenience of nested tabs, facilitating a smoother workflow when handling multiple leads simultaneously. Cons The functionality for setting up reminders or calls failed to operate correctly in 40% of instances. Moreover, approximately 10% of the time, leads remained within your pipeline despite making calls or removing them as intended. Review Source VR Verified Reviewer Social Media Lead Marketing and Advertising Used the software for: 2+ years ### "Once Set Up This Product is Great" August 29, 2019 5.0 Pros Salesforce is a wonderful product once it is set up exactly as you would like it. It is basically a blank canvas that you can morph into pretty much anything you could need depending on what add ons you purchase. Cons The setup process on this software was literally painful. The launch got pushed for months as we worked out bugs and we are still working out bugs. Review Source VR Verified Reviewer CEO & Co-Founder Outsourcing/Offshoring Used the software for: Less than 6 months ### "Great way to automate and streamline outreach and leads" January 23, 2023 5.0 Overall I am happy with Salesforce - it has brought my outreach to a new level and helped with business growth. Pros Managing my sales funnel is so much easier with Salesforce Sales Cloud. It has helped me stay on top of my outreach and get the results I need. Cons Price is a bit higher than other alternatives and customizing categories can be a bit tricky. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Reason for choosing Salesforce Sales Cloud Easy to use Review Source VR Verified Reviewer Salesforce Administrator Information Services Used the software for: 2+ years ### "Great CRM...if you have full time developers" March 7, 2018 4.0 Pros Clicks-not-code administration is easy to pick up and learn. One does not need to be an IT expert in order to get started as a Salesforce admin or business developer. Cons Support is some of the worst I've seen from a software company, often not knowing how their own products work. Some features that should be no-brainers for a CRM are severely lacking or entirely nonexistent, and the product roadmap seems to completely ignore the cries of the masses for these features in favor of new development (aka more money-generating features), which leaves customers feeling betrayed and abandoned, and unsupported. Review Source VR Verified Reviewer Customer Service Agent Telecommunications Used the software for: 1-2 years ### "Better for companies based online" April 10, 2022 5.0 I love salesforce it helped me through every call Pros Phone integration and ease of navigation Cons The live chat feature needs more ways to customize and record the interactions. Review Source VR Verified Reviewer Workplace Experience Coordinator Pharmaceuticals Used the software for: 2+ years ### "A must own for anyone involved in Sales.." February 15, 2022 5.0 Its a great software that I started using more and more often in my personal business as well as at work. Pros From Sales leads to monthly growth, this software covers all sectors and doesn't leave anything off the table. Its fairly simple to learn and definitely user friendly. Cons Some of the features on this software are very similar to its competitors and I was never too sure which software to purchase. Review Source VR Verified Reviewer Sr. Engineer Renewables & Environment Used the software for: 1-2 years ### "Review - Salesforce Sales Cloud" April 30, 2023 5.0 My experience with this tool is very awesome, as I am able to manage the my all work very efficiently and deliver better results. Pros Salesforce sales cloud is the best CRM, as it is helping us to manage the workflows, tracking the sales and order management becomes very easier with this tool. Cons All features are good about Salesforce Sales Cloud, it becomes little critical for new user to use in starting. Review Source KK Kandice K. Data Management Rep Information Technology and Services Used the software for: 2+ years ### "Very reliable system " February 19, 2019 5.0 I can see why they made Fortunate 100 #1 in 2018, and are in top 10 for 2019! They have a very reliable system that is well-maintained. Knowing that they have a good company culture is an added plus that I am glad to use a service that supports good company culture. Keep up the great work! Pros This software is a great one-stop shop to maintain all information about contacts and companies, along with tracking opened and in progress tickets. I enjoy being able to find open tickets quickly and seeing my own progress along the way of what I have completed. Looking up a ticket, a contact, or a company is really easy to find when you need it! Highly recommend this for any large corporations that work with support and services to track any issues with customer support. Cons There are a lot of functions features that are probably not really utilized, and it can make it look complicated and confusing from an outward standpoint. The Simpler the better would be preferred for the overall interface or ease of understanding what each function is for would be nice. Review Source Alexander W. Financial Advisor Financial Services Used the software for: 2+ years ### "Salesforce as a CRM- Standard is the right word" March 3, 2022 4.0 Pros It covers the basics quite well and allows pretty in depth contact tracking and sales funnel Cons I really just doesn't feel very intuitive. Data entry still feels clunky and inefficient Review Source VR Verified Reviewer CSR Banking Used the software for: 6-12 months ### "Great Software for Customer Database " July 12, 2022 3.0 I enjoy the software overall, I feel it is on point to reflect what customer databases and call center workflows need at this day and age. I do wish the system would not freeze up when call volume is at the highest-this is when we need it to work at its best! Pros I really like the layout and design of Salesforce. I especially enjoy being able to move the layout to my liking. Cons It seems to glitch quite a bit which can be costly for a CSR in high call volume situations. Review Source CW Chantelle W. Owner Food Production Used the software for: I used a free trial ### "Happy so far with Salesforce Sales Cloud " August 25, 2023 4.0 I recently partnered with someone in my business which was a big step for me. Salesforce has helped me stay in the loop of what my business partner , who is in charge of sales, gets up to. Pros I like that each time I wanted to make use of a new feature I could find detailed descriptions on how to use each feature with ease Cons I have not been using Salesforce for that long, but to date I have not found anything I am unhappy with Review Source DP Derrick P. Insurance Producer Insurance Used the software for: 1-2 years ### "Salesforce is solid" April 23, 2020 5.0 I know the ones who are in contact with Salesforce have been able to resolve issues that we may face in reference to hang ups in the software and make updates that make things more simple for us. Great experience. Pros I love the fact that with a CRM tool this allows me to be able to track and follow up with insurance sales opportunities with ease. No more having to write down on a posted note or even notebook and forget about the follow up being buried beneath other non sense information. It is very intuitive in the setup and operating the overall system itself. Running lists of potential leads is easy and the reports feature to make sure we are all doing our job is great. The biggest Pro for me is being able to note and track all interactions with clients. Cons I wasn't the one that did the integrating but as far as I know, it took time to make sure what our company uses and the way we want to use it worked right. As far as cons go with this software, I feel there are more clicks than necessary in reference to adding information. At times, I wish it could be more simple and not do so many tasks at hand but that can be a good thing as well. You can get lost in the added detail. Review Source VR Verified Reviewer Director, Data Analytics, Engineering and Architecture Education Management Used the software for: 2+ years ### "Biggest Disruptor of CRM" July 25, 2019 4.0 Pros 1\. Cloud based , so can be accessed from anywhere 2. Varied and multitude of integrations including via API's and SDKs 3. They keep on acquiring companies and adding more functionalities including using it as a business application in itself or for your clients. Cons 1\. kind of a blackbox from a Database perspective 2. Can't change any of the underlying DB structures 3. Gets very expensive with increasing amount of data 4. can get very complex if customized it or used it beyond its core functionalities Review Source Argenis Jose R. Ingeniero en Mantenimiento Used the software for: 2+ years ### " is the # 1 customer relationship management platform in the world. based on the cloud for sales" March 26, 2018 5.0 Savings in maintenance costs Time optimization Improvement in productivity Greater effectiveness in tracking prospects. Rapid development Quick ROI Clearer knowledge of your customers and prospects. More effective demand generation. Increase in the collaboration of the company Scalable infrastructure according to the growth of your work team. Automation of controls to scale and assign responsibilities. Knowledge database as support for problem solving. Multi-channel response capacity for better and faster attention. Pros Sales offers a wide variety of products without complications. That is, it is not necessary to install any software or hardware; so you can quickly start working and see positive results in your business. This is because the entire platform is on the Internet, which allows its customers and users to access it from various sites and / or devices. Cons It depends on the Internet connection, but you can synchronize with offline dies, The lack of energy can cause delays in the use of the system. Less flexible and updates can be expensive. Review Source SM Sean M. Business Developer Consumer Services Used the software for: 2+ years ### "Salesforce Review" April 27, 2021 5.0 Using salesforce has increased my effectiveness at my job and made my normal responsibilities easier to accomplish. Pros Salesforce is a great CRM software. It makes it easy to make reports to track sales statistics and manage partner relationships. As a business developer is also me to track important business critical activities and relationships. It stores and organizes various information that is integral to my position. Cons The backend administration management can be complicated and require a lot of training. I am not the most adept at creating dashboards or reports so it can feel overwhelming at times but they have a great support network to assist with this. Review Source Becky L. Project Manager Internet Used the software for: 2+ years ### "Flexible and Granular data" October 3, 2017 5.0 Improved workflow, improved reports, and a vision into customer journeys, profits. Tracking relationships in Salesforce is better than any other CRM I have used. Pros As a user, I like the flexibility of fields overall - the flexibility of nodes and options that can be added to larger modules like Cases and Opportunities help make workflow easy and easy to return to in order to get a quick overview of a customer/client journey. Cons Although Salesforce provides flexibility, depending on the instance, it can get to be cumbersome. This, however, depends on the team-specific implementation and execution of Salesforce, not the software itself. Review Source MC Mitchell C. Sales Agent Insurance Used the software for: 2+ years ### "Manage your sales database under one roof" March 11, 2024 5.0 Pros Everything was able to be connected through one application and had really good integration with other apps. Cons It took a bit to get the hang of the workflow and constantly making changes to fit our needs. But once you are through the growing pains, it is worth it! Review Source LS Laura S. Business Operations Manager Information Technology and Services Used the software for: 2+ years ### "The best CRM on the market. " June 14, 2018 5.0 Salesforce ensures all information is in one place. Every department: Finance, Success, Support, Sales and Marketing uses Salesforce to keep track of customer information and make sure we are working in tandem. As our finance person, I love the reporting and dashboards that let me show our leadership team every important KPI in one place. Pros I love how easy it is to customize Salesforce for my organization's needs. We have custom fields, reports and dashboards for every business unit. If used correctly, Salesforce makes sure that any information about prospects and customers is logged and updated so everyone at your company can see every interaction. Make sure you use available apps in the AppExchange to connect other softwares to get the most value. If you tie all business softwares into Salesforce it helps keep everything in one place. Cons It can be overwhelming to learn how to code and customize Salesforce. Lightning, their latest release, is much easier than Classic. Make sure you search their user community for answers, it is a great resource for how other organization's have solved problems in Salesforce. Once you get comfortable with custom fields, reports, dashboards, etc. it is really easy to tailor Salesforce to your business needs. Review Source VR Verified Reviewer Adjunct Faculty Higher Education Used the software for: 6-12 months ### "I utilized this program to setup a distribution "center" for customer service email responses" April 15, 2018 4.0 We were initially using a shared gmail to collectively address customer service questions about our software. This program allowed us to set up tiered responses and show active members working on the tickets. This has greatly speed up our response time. ALSO!, it integrates with the other SalesForce products seamlessly. Pros The program is very much so plug and play style eg. it allows for "low-end" users to setup tiers of customer services and create canned priority responses. The program also allowed for "high-end" users to create custom if/then tier responses through additional pages provided from the SalesForce customer service team. Cons In order to access those high-end areas and integrate your own website into the SalesForce system there was quite a bit of trial and error with the expected learning curve of their software. I noticed that the html customization was a bit lack luster for the low-end user as it required a bunch of APL as opposed to drag and drop integration. Review Source WM William M. front service clerk Accounting Used the software for: I used a free trial ### "What you need for all company's that's have money operations " May 20, 2022 4.0 Overall this keeps me out of jail for tax evasion charges. Easy to use and can see the money rolling in. All in all, this helps to keep me out of jail on charges of tax evasion. It's simple to use, and you can see the money rolling in. Pros I like the ease of use I have a small operation that doesn't have a accountant I use it for tax filling and I really love it not real complaints it gives me the amount of money coming in and out that way I can fill properly. Cons None really they have a ok layout maybe I'm just bad with spread cheats but you can get loss in a sea of numbers. When I use the software the dates can be a little tricky. Review Source CS Carolyn S. PT Faculty E-Learning Used the software for: 2+ years ### "Salesforce Review" March 11, 2022 5.0 Overall, my experience using Salesforce in the education section has been very positive. Pros Salesforce is easy to use and is an excellent tool for communicating among users. Cons A feature that can be improved in Salesforce is cost. Review Source VR Verified Reviewer Website developer & Publishing Executive: Digital Media Computer Software Used the software for: Less than 6 months ### "Good but complicated CRM tool which helps in easy product integration" August 9, 2018 4.0 My overall experience as I rated previously stands as 4 out of 5 due to its complexity, but n number of features it provides. If the cons improve and I am impressed I would rate it as 4.5 overall. Pros This software platform is really great in terms of features it provides and the overall functionalities required to integrate products. I found this to be a really simple tool in terms of usage. When it comes to synchronizing our product's data with Salesforce, it is really simple. Pushing or pulling data (contacts) from our product to Salesforce platform and vice versa solves most of our basic corporate needs for Customer-Relationship management. We have used to create, clone, delete various contacts in the form of leads, opportunities, etc. and also creating cases and contracts along with managing accounts and parent accounts. Cons This tool is very useful in the features it provides, but the overall ease of use is really disturbing. It seems to be very complicated when we need to search for various options, especially after transitioning from the classic layout to the lightning experience layout. Contacting the support team is also very difficult at times and once connected, it takes a few business days to get back for an appropriate answer. Hoping for a smoother experience in this regard. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.