--- title: "NAPA TRACS Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about NAPA TRACS Software - reviews, pricing plans, popular comparisons to other Auto Repair products and more." source_url: "https://www.capterra.com/p/61551/NAPA-TRACS/" page_type: "product" language: "en" publication_date: "2026-10-21" --- # NAPA TRACS Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) NAPA TRACS ## What is NAPA TRACS? NAPA TRACS is a comprehensive shop management solution designed with strategic features to empower and grow your business. The shop management software designed to help automotive businesses. Key features include industry-leading inventory management, which maximizes investment and minimizes expenses through advanced tracking and control. The system integrates with multiple vendor catalogs for easy parts ordering. ## What is NAPA TRACS used for? [Auto Repair](https://www.capterra.com/auto-repair-software/)[Billing and Invoicing](https://www.capterra.com/billing-and-invoicing-software/) Recognitions Shortlist Overall rating Based on 264 user reviews Reviews sentiment Positive 81% Neutral 13% Negative 6% Starting price $109 Flat Rate, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... - Auto Repair / 2026 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## NAPA TRACS alternatives Highest Rated [AutoRepair Cloud](https://www.capterra.com/p/147213/AutoRepair-Cloud/) [4.9 (163)](https://www.capterra.com/p/147213/AutoRepair-Cloud/reviews/) Starting price $59.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/147213/AutoRepair-Cloud/) [4.6 (661)](https://www.capterra.com/p/201737/ARI/reviews/) Starting price $39.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.8 (748)](https://www.capterra.com/p/216500/Autoleap/reviews/) Starting price $179.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.8 (163)](https://www.capterra.com/p/153469/Shop-Ware/reviews/) Starting price $279.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/61551/NAPA-TRACS/alternatives/) ## FAQs about NAPA TRACS Overview ### What problems does NAPA TRACS solve? NAPA TRACS solves disconnected auto-shop workflows by combining repair orders, estimates, parts lookup and ordering, inventory tracking, invoicing, and customer vehicle histories. Service advisors, shop owners, technicians, and multi-location managers use it to quote repairs faster, monitor open work, control stock, retain service records, and review labor, parts, sales, and profitability reports. Answer based on 105 reviews Overview ### Which roles and teams benefit most from NAPA TRACS? NAPA TRACS is most used by auto repair shop owners, presidents, and general managers who oversee business performance, estimates, and customer billing. Service managers, shop managers, service advisors, and writers use it to schedule repairs, create work orders, track parts, and communicate service details. Office managers and secretaries handle invoicing, records, and daily administration. Answer based on 263 reviews Overview ### What company size and industries is NAPA TRACS built for? NAPA TRACS is designed for small automotive businesses, with 97% of reviewers from small companies and 87% in Automotive. It serves auto repair shops, fleet management businesses, automotive service centers, and independent repair facilities. Transportation, trucking, railroad, and retail users also appear, while 99% use it for auto repair. Answer based on 264 reviews Features and Usability ### What are the key features of NAPA TRACS? NAPA TRACS includes billing and invoicing for creating invoices with parts, labor, and taxes; VIN lookup for vehicle and parts identification; and service history for locating past work. It also supports saved quotes and estimates, work order management, labor rates, and maintenance scheduling for tracking incoming vehicle service. Answer based on 92 reviews Pricing ### How much does it cost and what fees or limitations are included? NAPA TRACS starts at $109 per month for the flat-rate Silver plan, which includes unlimited estimates and invoices. Gold costs 219 per month, while Gold Plus costs 249 per month with unlimited users and two-way texting. Reviewers describe pricing as reasonable or affordable, but some small shops find it expensive and cite addon costs. Answer based on 33 reviews Integrations ### Which third-party tools and platforms does NAPA TRACS integrate with? NAPA TRACS integrates with 10 third-party tools, including reviewer-confirmed Kukui and Mobile Manager Pro. Its catalog also lists QuickBooks Online for accounting, PartsTech and OEC for parts, AutoServe1 and AutoVitals for inspections, plus TireConnect for tire-related workflows in shop operations. Answer based on 49 reviews Getting Started and Support ### How easy is it to onboard and train a team on NAPA TRACS? NAPA TRACS offers in-person training, live online sessions, webinars, documentation, and videos. Reviewers report that many staff members find core workflows easy to learn after initial guidance, while new users, trainers, and teams adopting advanced features or reports may need more time, hands-on practice, and ongoing support. Answer based on 21 reviews Getting Started and Support ### What customer support options does NAPA TRACS offer, and how do users rate the experience? NAPA TRACS offers Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. Users often describe support staff as knowledgeable, helpful, and effective at resolving issues, with useful training and remote assistance. However, some report long phone hold times, delayed responses, and limited help for Legacy software. Answer based on 77 reviews Invoicing ### How well does NAPA TRACS handle invoicing for repair shops? NAPA TRACS creates professional repair invoices and connects work orders, parts, purchase orders, and customer history in one workflow. Small repair shops value its clear invoice formatting and easy reprints, while some businesses report limitations with mobile access, partial payments, reconciliation, and editing older invoices. Answer based on 62 reviews ## Who uses NAPA TRACS? Based on Capterra reviews from the past 5 years Talk to a software expert to get a free software list tailored to your business needs ## Features AI summary Based on 2,452 Auto Repair reviews Capterra data shows that buyers of auto repair software rank the following features as their top priorities: - **Billing & Invoicing** (**56%** of reviewers rated this feature as critical) - **Quotes/Estimates** (**53%**) - **Work Order Management** (**48%**) NAPA TRACS includes all three of the features reviewers rate most important: **Billing & Invoicing**, **Quotes/Estimates**, and **Work Order Management**. Together, these capabilities help auto repair shops create accurate estimates, manage repair jobs from start to finish, and handle customer billing more efficiently, allowing teams to keep work moving and get paid faster. Quotes/Estimates 4.3 (158) 47.47% of 158 reviewers that rated this feature as important or highly important With this capability, you can quickly create, save, and update estimates, easily convert them to work orders, and reference them later. Reviewers appreciate the time savings, ease of use, and ability to update prices, though some mention estimates can be time-consuming to build. Work Order Management 4.2 (159) 46.54% of 159 reviewers that rated this feature as important or highly important It helps you organize, track, and manage work orders efficiently, keeping everything in one place. Reviewers indicate it’s easy to use and helps workflow, but some would like more customization and better ways to mark job status or handle unique vehicles. Labor Rates 4.4 (148) 47.30% of 148 reviewers that rated this feature as important or highly important Track, manage, and standardize customer rates for services performed by technicians VIN Lookup 4.4 (172) 53.49% of 172 reviewers that rated this feature as important or highly important This aspect gives you accurate vehicle identification for parts and labor lookup, saving time and reducing errors. Some users say it’s user-friendly and integrates with Mitchell and plate lookup, but note issues with decoding certain VINs and limited support for heavy-duty vehicles. Service History 4.3 (163) 57.67% of 163 reviewers that rated this feature as important or highly important NAPA TRACS offers fast access to past repairs, parts used, and warranty information. Users think it’s easy to look up previous work, which saves time and helps with customer service, though some wish for a more streamlined way to view all history at once. Billing & Invoicing 4.2 (183) 60.66% of 183 reviewers that rated this feature as important or highly important You get streamlined invoicing, payment tracking, and integration with 360 Payments. Reviewers appreciate its ease of use and clear records, but some want more payment term options, better handling of partial payments, and faster system response times. NAPA TRACS 55 features ### All Features - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Billing & Invoicing: You get streamlined invoicing, payment tracking, and integration with 360 Payments. Reviewers appreciate its ease of use and clear records, but some want more payment term options, better handling of partial payments, and faster system response times. - Chat/Messaging: Communicate using direct chat or messages within the system - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Data Import/Export: Import and export data to and from software applications - Document Management: Store, manage, and track all electronic documents in a centralized location - Electronic Payments: Electronically collect payments for goods or services - Electronic Signature: Digitally sign online documents - Employee Scheduling: Assign working shifts or tasks to employees based on their availability - Employee Time Clock: Tracks the time an employee has worked - Estimating: Estimate expected cost based on various factors before a project begins - Inspection Management: Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards - Inventory Control: Monitor product stock levels - Inventory Management: Track and manage inventory levels to maintain proper supply - Invoice Creation: Create invoices from scratch or have recurring invoices - Invoice History: Store and view prior invoices for each account/client - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Job Costing: Calculate total itemized costs, including initial costs and any changes - Job Tracking: Track and visualize the status of an ongoing job and the time spent on tasks or projects - Labor Cost Reporting: Report on the allocation and distribution of labor costs across projects - Labor Rates: Track, manage, and standardize customer rates for services performed by technicians - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Multi-Location: Manage and support multiple locations - Online Invoicing: Create, send, and view electronic invoices - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Parts Management: Track parts inventory levels and manage re-stocking - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Prioritization: Arrange tasks based on the level of priority or urgency - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Purchase Order Management: Create, send, and track purchase orders and their statuses - QuickBooks Integration: Integrates with QuickBooks - Quotes/Estimates: With this capability, you can quickly create, save, and update estimates, easily convert them to work orders, and reference them later. Reviewers appreciate the time savings, ease of use, and ability to update prices, though some mention estimates can be time-consuming to build. - Records Management: Ability to record, store, update, and retrieve information - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Repair Tracking: Allows service businesses to track ongoing repairs - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Scheduling: Plan availability and assign specific time slots for tasks and resources - Service History: NAPA TRACS offers fast access to past repairs, parts used, and warranty information. Users think it’s easy to look up previous work, which saves time and helps with customer service, though some wish for a more streamlined way to view all history at once. - SMS Messaging: Send messages via SMS - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Time Tracking: Measure and track time including hours worked and paid time off (PTO) - Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Vehicle Information: Allows fleets and service businesses to track information about their vehicles. - Vehicle Tracking: Real-time vehicle tracking for monitoring location, route, speed, etc. - VIN Lookup: This aspect gives you accurate vehicle identification for parts and labor lookup, saving time and reducing errors. Some users say it’s user-friendly and integrates with Mitchell and plate lookup, but note issues with decoding certain VINs and limited support for heavy-duty vehicles. - Work Order Management: It helps you organize, track, and manage work orders efficiently, keeping everything in one place. Reviewers indicate it’s easy to use and helps workflow, but some would like more customization and better ways to mark job status or handle unique vehicles. - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.1 (261) 4.1 Based on 261 reviews ## Pricing Value for money 4.2 (243) [View pricing plan details](https://www.capterra.com/p/61551/NAPA-TRACS/pricing/) Silver $109.00 Flat Rate,Per Month It includes: - Unlimited Estimates & Invoices - Electronic Parts Ordering - Parts Tech Integrated Ordering - Mitchell 1 Flat Rate Labor Guide - Calendars & Appointments - Canned Jobs & Sub Estimates - Inventory Management - VIN Scanning - Reporting Gold $219.00 Flat Rate,Per Month It includes: - Advanced Reporting - Cash Drawer - Integrated Email Marketing - Integrated Email System - Integrated Time Clock - M1 ProDemand Repair Information - Free Learning Management System - Fluid Capacitates, Service Bulletins, Specs - Technician Productivity Gold Plus $249.00 Flat Rate,Per Month It includes: - TEXTING - Two Way Texting - Dashboards - unlimited texting - and more - Fluid Capacitates, Service Bulletins, Specs - VIN Scanning - Mitchell 1 Flat Rate Labor Guide - free learning mangement system - Parts Tech Integrated Ordering - Technician Productivity - Cash Drawer - M1 ProDemand Repair Information - TRACSFLO Value for money 4.2 (243) 4.2 Based on 243 reviews ## Integrations [ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ PartsTech](https://www.capterra.com/p/231766/PartsTech/)[ AutoVitals](https://www.capterra.com/p/199983/The-Digital-Shop/)[ AutoServe1](https://www.capterra.com/p/140878/AutoServe1/)[ 360 Payments](https://www.capterra.com/p/177326/360-Payments/)[ TireConnect](https://www.capterra.com/p/171208/TireConnect/)[ Back Office Suite](https://www.capterra.com/p/74951/Back-Office-Suite/)[ RepairLink](https://www.capterra.com/p/228901/RepairLink/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (248) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (248) 4.4 Based on 248 reviews ## User reviews Overall rating 4.2 Based on 264 reviews Filter by rating Counts reflect reviews available in this feed. 5(130) 4(84) 3(34) 2(8) 1(8) Mentioned topic Recent reviews first, then most helpful DI dipendente dipendente Used the software for: I used a free trial ### "Utile per organizzare meglio il lavoro quotidiano" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 October 5, 2026 Nel complesso ho avuto una buona esperienza con NAPA TRACS. È uno strumento utile per organizzare il lavoro e avere una visione più chiara delle attività. Dopo un po' di pratica diventa più semplice da utilizzare e si integra bene nella gestione quotidiana. Pros Mi piace soprattutto perché permette di tenere sotto controllo le varie attività in modo ordinato. È utile avere le informazioni centralizzate e poter gestire il lavoro senza dover utilizzare troppi strumenti diversi. Cons All'inizio può risultare un po' macchinoso e alcune funzioni richiedono un po' di tempo per essere comprese. L'interfaccia potrebbe essere più intuitiva in alcuni punti. SM Service Manager Service Manager Used the software for: 1-3 years ### "Napa Tracs A Solid All In One Tool" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 July 27, 2026 Overall it is great for Napa parts because of the ability to access other distributors of Napa parts. Pros Napa Tracs has built in communication making customer service manageable. It is easy to create estimates and repair orders. Cons Pricing for Napa Tracs can be expensive and sometimes reports can take some time to complete. Training can be time consuming. Tony G. Wholesale parts mgr Used the software for: 3-5 years ### "Napa tracs" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 20, 2026 Recommended product to a lot of customers over 30 years, strong dealer management system that integrates with many vendors Pros They have a solid support system, with in field representation in addition to online and phone support Cons \[sensitive content hidden\] sold independently has a few features not carried onto tracs, makes it difficult sometime when competing Alissa P. AGENT Used the software for: Less than 1 year ### "Reliable Shop Management with Strong Core Features" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 27, 2026 Overall, my experience with NAPA TRACS has been positive. It’s a reliable system for managing shop operations and keeping everything organized, though there’s room for improvement in usability and interface design. Pros I like how well it handles shop operations from start to finish. It’s strong in work orders, estimating, and inventory management, and integrates well with parts suppliers, which helps streamline daily workflow. Cons The system can feel a bit outdated and has a learning curve. Some features aren’t as intuitive as they could be, and it can take time for new users to get comfortable. AS Assistant Assistant Used the software for: Less than 1 year ### "Nappa here we go" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 April 16, 2026 Not bad. If it was faster it would be more effective in day to day . Very strong day to day tool tho. Pros The speed to look up ordering, and inventory management. Good for tracking the vins and labor time and repair Cons Very slow response time. Laggs to much it can be expensive for the smaller companies does not go with non nappa Allison L. Mechanic Used the software for: 3-5 years ### "DONT WASTE UR TIME ANYWHERE ELSE!!!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 16, 2026 Excellent! I don’t have a lot of extra time to research things and didn’t have to do that with Napa tracs, it was so fast and self sufficient. Pros The order, repair and estimate management was top TIER at NAPA TRACS! Software was so easy to use and took no time to find what I needed which was excellent value for my money. I didn’t have to reach out to customer support, they actually contacted me to see that I was set and if I needed anything. Excellent business management and security! Cons I truly had no issues or dislikes whatsoever. My favorite place! It’s my go to everytime now! And I always recommend to anyone I know. NA Na Na Used the software for: Less than 1 year ### "The Best Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 5, 2026 Besides the frustrating times i've had, i would say i love this app. It makes my projects easy because i have so much at my finger tips. Pros Napa Tracs helps me tracks parts, tools, and fluids with ease as well as create invoices whenever i need. I would also say i love the vin lookup Cons At times it can seem make me feel frustrated when the system lags or it glitches & crashes. It also seems to be a really big app that make my computer slow at times SM store manager store manager Used the software for: Less than 1 year ### "a must have! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 November 27, 2025 excellent. It pays for itself with the accounting function and time savings. time is money as they say. Pros that i can use it on a mobile device as opposed to being glued to a desktop. that alone makes it convenient and flexible to work with. the cost is pretty low too. essentially unliimited users and it streamlines almost every function for the parts department. i couldnt imagine the old days before this level of instant tracking and accountability Cons i didn't like that there was no free trial, at first anyway. but even if there was I still would've ended up paying for it. OW Owner Owner Used the software for: 1-3 years ### "Great data tracking, and point of sale program" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 2, 2018 Helped me gather and retain much more customer and vehicle information than I previously had. Much easier to search back through past services and repairs. Pros I like the options and functionality it offers. I need to go through more training to learn how to use the rest of it, but what I've used so far is great. Cons Occasionally changes pricing if I've adjusted it on a work order. So I invoice it out and have to go back and change it to what I had previously quoted. AM Associate Manager Associate Manager Used the software for: Less than 1 year ### "Benefits of NAPA TRACS" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 22, 2024 I really like Napa TRACS. Anytime i need to access invoices or estimates i can simply hook up to my laptop and move forward. I didn't need to buy any special electronics to utilize the product. Being able to let the consumer see how professional and sophisticated the software looked was a huge bonus and made my store even more appealing. Pros Being able to look up VIN's and license plate numbers really help in accurately identifying a vehicle. Cons Some small glitches may occur, so you need to check your invoices before you finalize anything. Really not that big an issue, since you should be double checking anyways. [View all Reviews](https://www.capterra.com/p/61551/NAPA-TRACS/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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