---
title: "NAPA TRACS Software Pricing, Alternatives & More 2026 | Capterra"
description: "With the help of Capterra, learn about NAPA TRACS Software - reviews, pricing plans, popular comparisons to other Billing and Invoicing products and more."
source_url: "https://www.capterra.com/p/61551/NAPA-TRACS/"
page_type: "product"
language: "en"
---

# 

 NAPA TRACS Software Review 2026: Features, Integrations, Pros & Cons

Last updated on September 17, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

NAPA TRACS

## What is NAPA TRACS?

NAPA TRACS is a comprehensive shop management solution designed with strategic features to empower and grow your business. The shop management software designed to help automotive businesses. Key features include industry-leading inventory management, which maximizes investment and minimizes expenses through advanced tracking and control. The system integrates with multiple vendor catalogs for easy parts ordering.

## What is NAPA TRACS used for?

[Auto Repair](https://www.capterra.com/auto-repair-software/)[Billing and Invoicing](https://www.capterra.com/billing-and-invoicing-software/)

Recognitions

Shortlist

Overall rating

Based on 263 user reviews

Reviews sentiment

Positive

81%

Neutral

13%

Negative

6%

Starting price

$109

Flat Rate, Per Month

Free trial  
not available

Free version not included

Capterra Shortlist charts the highest-rated and most popular products...

-   Auto Repair / 2026

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for NAPA TRACS?[Manage this product listing](https://www.g2.com/products/napa-tracs/claim_requests/new?auto=true)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### NAPA TRACS

4.2 (263)

VS.

[### ARI](https://www.capterra.com/p/201737/ARI/)

[4.6 (661)](https://www.capterra.com/p/201737/ARI/reviews/)

Starting Price

$109

Flat Rate, Per Month

Starting Price

$39.99

Flat Rate, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.1 (263)

Ease Of Use

4.5 (661)

Value For Money

4.2 (242)

Value For Money

4.7 (623)

Customer Service

4.4 (247)

Customer Service

4.6 (591)

## NAPA TRACS alternatives

[AutoLeap](https://www.capterra.com/p/216500/Autoleap/)

[4.8 (747)](https://www.capterra.com/p/216500/Autoleap/reviews/)

Starting price

$179.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/216500/Autoleap/)

Highest Rated

[AutoRepair Cloud](https://www.capterra.com/p/147213/AutoRepair-Cloud/)

[4.9 (163)](https://www.capterra.com/p/147213/AutoRepair-Cloud/reviews/)

Starting price

$59.99

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

99%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/147213/AutoRepair-Cloud/)

[Torque360](https://www.capterra.com/p/230557/Torque360/)

[4.9 (54)](https://www.capterra.com/p/230557/Torque360/reviews/)

Starting price

$99.99

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/230557/Torque360/)

[Shopmonkey](https://www.capterra.com/p/169022/Shopmonkey/)

[4.6 (270)](https://www.capterra.com/p/169022/Shopmonkey/reviews/)

Starting price

$239.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

90%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/169022/Shopmonkey/)

[View all alternatives](https://www.capterra.com/p/61551/NAPA-TRACS/alternatives/)

## FAQs about NAPA TRACS

Overview

### What problems does NAPA TRACS solve?

NAPA TRACS solves slow, paper-based shop workflows by centralizing estimates, repair orders, invoicing, parts lookup, service history, scheduling, and QuickBooks export. Auto repair shops, service writers, front-office staff, and managers use it to train employees faster, track job profitability, organize work, and reduce bookkeeping and customer record confusion.

Answer based on 76 reviews

Overview

### Which roles and teams benefit most from NAPA TRACS?

NAPA TRACS is most used by shop owners, presidents, and managers who run daily automotive repair operations and need visibility into estimates, invoicing, inventory, and reporting. Office managers and service teams, including advisors and writers, benefit from streamlined customer communication, scheduling, work order tracking, and front-to-back workflow coordination.

Answer based on 262 reviews

Overview

### What company size and industries is NAPA TRACS built for?

NAPA TRACS is designed for small auto repair businesses, with 97% of reviewers from small businesses and 87% from Automotive. It also serves fleet management businesses, automotive service centers, and independent repair facilities, with limited use in Transportation/Trucking/Railroad at 3% and Retail at 2%, primarily for auto repair.

Answer based on 263 reviews

Features and Usability

### What are the key features of NAPA TRACS?

NAPA TRACS includes core shop management features like work order management, quotes/estimates, billing and invoicing, inventory management, and service history. Differentiating features include parts ordering through supplier integrations, VIN lookup, purchase order management, and reporting tools for labor, productivity, and shop performance.

Answer based on 77 reviews

Pricing

### How much does it cost and what fees or limitations are included?

NAPA TRACS starts at $109/month flat rate for the Silver plan, with Gold at 219 and Gold Plus at 249. There is no free version or free trial listed. Reviewers describe the entry price as affordable for some shops, but others call it expensive, especially when add-ons or extra software are needed.

Answer based on 33 reviews

Integrations

### Which third-party tools and platforms does NAPA TRACS integrate with?

NAPA TRACS integrates with 10 third-party tools, including Kukui and Epicor Service CRM for customer communication, AutoVitals, AutoServe1, and Mobile Manager Pro for digital inspections, PartsTech and OEC for parts sourcing, plus QuickBooks Desktop, QuickBooks Online, and Back Office Suite for accounting and back-office tasks.

Answer based on 54 reviews

Getting Started and Support

### How easy is it to onboard and train a team on NAPA TRACS?

NAPA TRACS offers in-person training, live online sessions, webinars, documentation, and videos. Many teams say everyday tasks are easy to learn after the initial setup, especially for front-office staff. New admins, self-taught users, and shops switching systems often need more time, repeated training, and support to learn advanced features.

Answer based on 21 reviews

Getting Started and Support

### What customer support options does NAPA TRACS offer, and how do users rate the experience?

NAPA TRACS offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live representatives, and chat. Users often describe support as helpful, knowledgeable, and effective during setup and troubleshooting, but some report long phone hold times, slow callbacks, uneven help for legacy versions, and occasional unresolved technical issues.

Answer based on 77 reviews

Invoicing

### How well does NAPA TRACS handle invoicing?

NAPA TRACS handles invoicing well for many repair shops, with clear layouts, estimate-to-invoice workflows, and parts ordering tied to billing. Small business teams often like the professional customer-facing documents and easy record access, though some shops report glitches, payment application issues, limited mobile use, and invoice editing constraints.

Answer based on 62 reviews

## Who uses NAPA TRACS?

Based on Capterra reviews from the past 5 years

Talk to a software expert

to get a free software list  
tailored to your business needs

## Features

AI summary

Based on 2,452 Billing and Invoicing reviews

Capterra data shows that buyers of auto repair software rank the following features as their top priorities:

-   **Billing & Invoicing** (**56%** of reviewers rated this feature as critical)
-   **Quotes/Estimates** (**53%**)
-   **Work Order Management** (**48%**)

NAPA TRACS includes all three of the features reviewers rate most important: **Billing & Invoicing**, **Quotes/Estimates**, and **Work Order Management**. Together, these capabilities help auto repair shops create accurate estimates, manage repair jobs from start to finish, and handle customer billing more efficiently, allowing teams to keep work moving and get paid faster.

Quotes/Estimates

4.3 (158)

47.47% of 158 reviewers that rated this feature as important or highly important

With this capability, you can quickly create, save, and update estimates, easily convert them to work orders, and reference them later. Reviewers appreciate the time savings, ease of use, and ability to update prices, though some mention estimates can be time-consuming to build.

Work Order Management

4.2 (159)

46.54% of 159 reviewers that rated this feature as important or highly important

It helps you organize, track, and manage work orders efficiently, keeping everything in one place. Reviewers indicate it’s easy to use and helps workflow, but some would like more customization and better ways to mark job status or handle unique vehicles.

Labor Rates

4.4 (148)

47.30% of 148 reviewers that rated this feature as important or highly important

Track, manage, and standardize customer rates for services performed by technicians

VIN Lookup

4.4 (172)

53.49% of 172 reviewers that rated this feature as important or highly important

This aspect gives you accurate vehicle identification for parts and labor lookup, saving time and reducing errors. Some users say it’s user-friendly and integrates with Mitchell and plate lookup, but note issues with decoding certain VINs and limited support for heavy-duty vehicles.

Service History

4.3 (163)

57.67% of 163 reviewers that rated this feature as important or highly important

NAPA TRACS offers fast access to past repairs, parts used, and warranty information. Users think it’s easy to look up previous work, which saves time and helps with customer service, though some wish for a more streamlined way to view all history at once.

Billing & Invoicing

4.2 (183)

60.66% of 183 reviewers that rated this feature as important or highly important

You get streamlined invoicing, payment tracking, and integration with 360 Payments. Reviewers appreciate its ease of use and clear records, but some want more payment term options, better handling of partial payments, and faster system response times.

NAPA TRACS 55 features

### All Features
- Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc.
- Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities
- Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
- Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling
- Appointment Scheduling: Schedule appointments via a calendar
- Billing & Invoicing: You get streamlined invoicing, payment tracking, and integration with 360 Payments. Reviewers appreciate its ease of use and clear records, but some want more payment term options, better handling of partial payments, and faster system response times.
- Chat/Messaging: Communicate using direct chat or messages within the system
- Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat
- CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system
- Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc.
- Customer History: Access previous interactions or concerns to maintain customer relationships
- Data Import/Export: Import and export data to and from software applications
- Document Management: Store, manage, and track all electronic documents in a centralized location
- Electronic Payments: Electronically collect payments for goods or services
- Electronic Signature: Digitally sign online documents
- Employee Scheduling: Assign working shifts or tasks to employees based on their availability
- Employee Time Clock: Tracks the time an employee has worked
- Estimating: Estimate expected cost based on various factors before a project begins
- Inspection Management: Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards
- Inventory Control: Monitor product stock levels
- Inventory Management: Track and manage inventory levels to maintain proper supply
- Invoice Creation: Create invoices from scratch or have recurring invoices
- Invoice History: Store and view prior invoices for each account/client
- Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes
- Job Costing: Calculate total itemized costs, including initial costs and any changes
- Job Tracking: Track and visualize the status of an ongoing job and the time spent on tasks or projects
- Labor Cost Reporting: Report on the allocation and distribution of labor costs across projects
- Labor Rates: Track, manage, and standardize customer rates for services performed by technicians
- Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests
- Multi-Location: Manage and support multiple locations
- Online Invoicing: Create, send, and view electronic invoices
- Order Management: Manage and track customer orders for goods, investments, or any other purchases
- Parts Management: Track parts inventory levels and manage re-stocking
- Point of Sale (POS): Accept and process customer payments for products or services using hardware and software
- Prioritization: Arrange tasks based on the level of priority or urgency
- Progress Tracking: Reporting on how each user, task or process has advanced since its initiation
- Purchase Order Management: Create, send, and track purchase orders and their statuses
- QuickBooks Integration: Integrates with QuickBooks
- Quotes/Estimates: With this capability, you can quickly create, save, and update estimates, easily convert them to work orders, and reference them later. Reviewers appreciate the time savings, ease of use, and ability to update prices, though some mention estimates can be time-consuming to build.
- Records Management: Ability to record, store, update, and retrieve information
- Reminders: Timed notification for any upcoming task, deadline, appointment, or activity
- Repair Tracking: Allows service businesses to track ongoing repairs
- Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
- Scheduling: Plan availability and assign specific time slots for tasks and resources
- Service History: NAPA TRACS offers fast access to past repairs, parts used, and warranty information. Users think it’s easy to look up previous work, which saves time and helps with customer service, though some wish for a more streamlined way to view all history at once.
- SMS Messaging: Send messages via SMS
- Third-Party Integrations: Set up connections to third-party platforms to improve business processes
- Time Tracking: Measure and track time including hours worked and paid time off (PTO)
- Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period
- User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks
- Vehicle Information: Allows fleets and service businesses to track information about their vehicles.
- Vehicle Tracking: Real-time vehicle tracking for monitoring location, route, speed, etc.
- VIN Lookup: This aspect gives you accurate vehicle identification for parts and labor lookup, saving time and reducing errors. Some users say it’s user-friendly and integrates with Mitchell and plate lookup, but note issues with decoding certain VINs and limited support for heavy-duty vehicles.
- Work Order Management: It helps you organize, track, and manage work orders efficiently, keeping everything in one place. Reviewers indicate it’s easy to use and helps workflow, but some would like more customization and better ways to mark job status or handle unique vehicles.
- Workflow Management: Create, design and manage workflows for repetitive tasks

---

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Features

4.1 (260)

4.1

Based on 260 reviews

## Pricing

Value for money

4.2 (242)

[View pricing plan details](https://www.capterra.com/p/61551/NAPA-TRACS/pricing/)

Silver

$109.00

Flat Rate,Per Month

It includes:

-   Unlimited Estimates & Invoices
-   Electronic Parts Ordering
-   Parts Tech Integrated Ordering
-   Mitchell 1 Flat Rate Labor Guide
-   Calendars & Appointments
-   Canned Jobs & Sub Estimates
-   Inventory Management
-   VIN Scanning
-   Reporting

Gold

$219.00

Flat Rate,Per Month

It includes:

-   M1 ProDemand Repair Information
-   Integrated Time Clock
-   Integrated Email System
-   Integrated Email Marketing
-   Cash Drawer
-   Advanced Reporting
-   Technician Productivity
-   Fluid Capacitates, Service Bulletins, Specs
-   Free Learning Management System

Gold Plus

$249.00

Flat Rate,Per Month

It includes:

-   Dashboards
-   Two Way Texting
-   TEXTING
-   TRACSFLO
-   M1 ProDemand Repair Information
-   Cash Drawer
-   Technician Productivity
-   Parts Tech Integrated Ordering
-   free learning mangement system
-   Mitchell 1 Flat Rate Labor Guide
-   VIN Scanning
-   Fluid Capacitates, Service Bulletins, Specs
-   and more
-   unlimited texting

Value for money

4.2 (242)

4.2

Based on 242 reviews

## Integrations

[

QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[

PartsTech](https://www.capterra.com/p/231766/PartsTech/)[

AutoVitals](https://www.capterra.com/p/199983/The-Digital-Shop/)[

AutoServe1](https://www.capterra.com/p/140878/AutoServe1/)[

360 Payments](https://www.capterra.com/p/177326/360-Payments/)[

TireConnect](https://www.capterra.com/p/171208/TireConnect/)[

Back Office Suite](https://www.capterra.com/p/74951/Back-Office-Suite/)[

RepairLink](https://www.capterra.com/p/228901/RepairLink/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.4 (247)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.4 (247)

4.4

Based on 247 reviews

## User reviews

Overall rating

4.2

Based on 263 reviews

Filter by rating

5(130)

4(83)

3(34)

2(8)

1(8)

Mentioned topic

Sorted by most recent

ML

Marsha L.

Service Manager

Automotive

### "Napa Tracs A Solid All In One Tool"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

5/10

July 27, 2026

Overall it is great for Napa parts because of the ability to access other distributors of Napa parts.

Pros

Napa Tracs has built in communication making customer service manageable. It is easy to create estimates and repair orders.

Cons

Pricing for Napa Tracs can be expensive and sometimes reports can take some time to complete. Training can be time consuming.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AG

Anthony G.

Wholesale parts mgr

Automotive

### "Napa tracs"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

June 18, 2026

Recommended product to a lot of customers over 30 years, strong dealer management system that integrates with many vendors

Pros

They have a solid support system, with in field representation in addition to online and phone support

Cons

\[sensitive content hidden\] sold independently has a few features not carried onto tracs, makes it difficult sometime when competing

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AP

ALISSA P.

AGENT

Transportation/Trucking/Railroad

### "Reliable Shop Management with Strong Core Features"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

April 23, 2026

Overall, my experience with NAPA TRACS has been positive. It’s a reliable system for managing shop operations and keeping everything organized, though there’s room for improvement in usability and interface design.

Pros

I like how well it handles shop operations from start to finish. It’s strong in work orders, estimating, and inventory management, and integrates well with parts suppliers, which helps streamline daily workflow.

Cons

The system can feel a bit outdated and has a learning curve. Some features aren’t as intuitive as they could be, and it can take time for new users to get comfortable.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

BL

Brooks L.

Mechanic

Mechanical or Industrial Engineering

### "DONT WASTE UR TIME ANYWHERE ELSE!!!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 14, 2026

Excellent! I don’t have a lot of extra time to research things and didn’t have to do that with Napa tracs, it was so fast and self sufficient.

Pros

The order, repair and estimate management was top TIER at NAPA TRACS! Software was so easy to use and took no time to find what I needed which was excellent value for my money. I didn’t have to reach out to customer support, they actually contacted me to see that I was set and if I needed anything. Excellent business management and security!

Cons

I truly had no issues or dislikes whatsoever. My favorite place! It’s my go to everytime now! And I always recommend to anyone I know.

Switched from

[WarehouseOS](https://www.capterra.com/p/134082/WarehouseOS/)

Heard good things about Napa Tracs and was blown away by the quality when I tried it out

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

ST

Starre T.

Assistant

Automotive

### "Nappa here we go"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

6/10

April 13, 2026

Not bad. If it was faster it would be more effective in day to day . Very strong day to day tool tho.

Pros

The speed to look up ordering, and inventory management. Good for tracking the vins and labor time and repair

Cons

Very slow response time. Laggs to much it can be expensive for the smaller companies does not go with non nappa

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

April 16, 2026

Thank you for your response. Product speed can be affected by several things. Speed of your internet provider and your hardware specs. Network speed in the shop (Wireless) etc.

JP

Jesse P.

Na

Automotive

### "The Best Review"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

January 26, 2026

Besides the frustrating times i've had, i would say i love this app. It makes my projects easy because i have so much at my finger tips.

Pros

Napa Tracs helps me tracks parts, tools, and fluids with ease as well as create invoices whenever i need. I would also say i love the vin lookup

Cons

At times it can seem make me feel frustrated when the system lags or it glitches & crashes. It also seems to be a really big app that make my computer slow at times

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

TW

Taylor W.

Accounting

Automotive

### "Watkins Truck & Trailer "

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

November 7, 2025

Overall my team really enjoyed tracs, we had the occasional issue but with the help from the help line we could always work through it. The program itself unfortuantely feels a bit outdated for todays times and technology

Pros

Napa Tracs is very user friendly. I like how the accounts payable is set up and the payment process works. We also really like the formating of the invoices and how they very clearly display the needed information

Cons

We need better inventory management systems, you can not use tracs on specific devices, to do any dvis you have to pay for an additional service

Alternatives considered

[Fullbay](https://www.capterra.com/p/170876/Fullbay/)

Reasons for choosing NAPA TRACS

We use Napa Tracs because we are a Napa Auto Parts dealer and auto shop

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

JS

Jazzmine S.

Sales lead

Accounting

### "Great overall service"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 5, 2025

my overall experience with Napa tracks was an overall positive experience I love how the employees was very attentive

Pros

I love how they kept all my information safe and always was well informative when it came down to me asking about any products

Cons

There wasn’t anything that I didn’t like about Napa traces they was always good to me I hope to shop with them again

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

MA

Meghan A.

administrator

Automotive

### "Keepin Track"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 27, 2025

My overall experience with using NAPA TRACS is a good one it is a great tool in keeping important inventory organized and kept track of.

Pros

The one thing that I liked the most about NAPA TRACS is how it was helpful in keeping track of inventory on a daily basis.

Cons

If I had to say something that I like the least about NAPA TRACS it would be the glitch or lag time once in a great while.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

SH

sarah H.

owner

Construction

### "can't be dumb."

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

5/10

October 17, 2025

use it as a service writer in Truckee California still had to have general knowledge and understanding of a vehicle .

Pros

its pretty easy to use. as long as you have a mechanical mind and simple logic mind set you'll be fine to use it.

Cons

must know all locations and terms that are used to find the parts. cannot give it a general description and hope for it to fill in the blanks.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/61551/NAPA-TRACS/reviews/)

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