NAPA Auto Parts

NAPA TRACS

1.5 / 5 6 reviews


Average Ratings

6 Reviews
  • 1.5 / 5
    Overall
  • 1.5 / 5
    Ease of Use
  • 2.5 / 5
    Customer Service

Product Details

  • Starting Price
    $25.00/month
  • Deployment
    Cloud, SaaS, Web
  • Support
    Online
    Business Hours

Vendor Details

  • NAPA Auto Parts
  • www.napatracs.com/
  • Founded 1928
  • United States

About NAPA TRACS

NAPA TRACS provides powerful estimating, technical information and shop management software solutions designed to help you manage and grow your business. NAPA TRACS provides the tools you need to improve the overall performance of your shop, resulting in increased productivity, customer satisfaction and profitability.


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NAPA TRACS Features

  • Billing & Invoicing
  • Customer Database
  • Inventory Control
  • Labor Rates
  • Maintenance Scheduling
  • Parts Management
  • Quotes / Estimates
  • Service History
  • Vehicle Tracking
  • Work Order Management

NAPA TRACS Reviews

Not Impressed

Mar 31, 2016
2/5
Overall
3 / 5
Ease of Use
1 / 5
Customer Support

Comments: I switched my shop over from Mitchell to Tracs to save some money. I made a poor decision. Many things promised, few things delivered. Multiple software problems that the sales people blow off and say that only happens on some machines (as per Jon Luttrell in sales). I never had problems like this with Mitchell and if I did they were corrected. Don't plan on getting any helpful updates either. The updated software was supposed to be released over a year ago. I have been told by sales that the new software will be out this summer. Which is the same thing I was told last year. Seems like this is the way they keep everyone quiet. Treat you like a mushroom...Feed you S**t and keep you in the dark. I can not recommend this product at this time because it's more aggravation then it is worth.

Does not make my job easier.

Jan 13, 2016
1/5
Overall
1 / 5
Ease of Use
2 / 5
Customer Support

Comments: I do like the overall layout - but there are a lot of things that do not make sense and there are a lot of restrictions. The good thing is the system does monitor any and all activity - things cannot be easily changed that realistically are not supposed to be. However, there so many restrictions and challenges when trying to even make a repair order and look at a customer's history - that should be something that is hand in hand. Also applies to checking previous estimates, you have to start a repair order: make your notes, try and look back at the history - which forces you to close your current repair order- so you can't make notes as you go...... so then another screen opens to look at the history R.O. where then you can find previous estimates - where yes you can make a new R.O. from if you choose to, but then you have to close that screen, then close the history list screen just so you don't have about 5 screens open to clutter everything up. Oh and then finally go back to the new R.O. you were trying to make. It is not easy to put together a quick estimate, there are about 5+ extra steps you have to take to even begin to put your labor time in and try and put your parts in. The list goes on, the vendor list is hidden and again, there are 2 too many screens open to access the vender phone number and then you are forced to close one of them to go back to the R.O. to access VIN numbers or vehicle specification info. It just doesn't seem very organized and like another review I read, its a combat/fight with a system every day. I don't know if I would call it archaic, sometimes it is slow - other times it is up to speed, but most certainly does not help me with my daily tasks. I know there are other concerns that some of my co-workers struggle with from R.O. to vehicle information to accounting. I gave customer service 2 stars due to they may or may not have helped with a question - but they did get back to us when we have called for assistance in a timely manner.

PLEASE UPDATE THIS ARCHAIC SYSTEM

Dec 16, 2015
1/5
Overall
1 / 5
Ease of Use
3 / 5
Customer Support

Comments: Pros: ....
Cons: Difficult to learn the program. Things that could be done with one click on other programs require 15 different menus to go through for Tracs. I have free apps on my cell phone that are more advanced than this program. This would be a decent running program back in 1997 but come on, we are almost in 2016. Let's get with the times and give us some decent upgrades.

Very UN user friendly, Would NOT recommend this to any one.

Oct 20, 2015
1/5
Overall
1 / 5
Ease of Use
3 / 5
Customer Support

Comments: The installer was very friendly and helpful but just trying to use it on a daily basics was like hand to hand combat

Not worth the money!

Jul 01, 2014
2/5
Overall
2 / 5
Ease of Use
2 / 5
Customer Support

Comments: Having used another system for years it was very hard to use. Hitting "history" won't get you what you expect and so on. Support was 'NOT TOO FRIENDLY", . Was told that we weren't logging on @ lunch time on Friday's for his lessons. (stupid us- we went to lunch). We dropped it and it then became even harder to access our info on the system.

Could be good if they wanted to be

May 07, 2014
2/5
Overall
2 / 5
Ease of Use
3 / 5
Customer Support

Comments: NAPA doesnt play well with others, meaning, only napa parts lookup is available, you will NOT be able to integrate ANY other auto parts store into napa tracs.

Vendor Response

by NAPA Auto Parts on May 07, 2014

NAPA TRACS is currently evaluating / testing an integration to a Industry Catalog.