--- title: "NAPA TRACS Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about NAPA TRACS Software - reviews, pricing plans, popular comparisons to other Auto Repair products and more." source_url: "https://www.capterra.com/p/61551/NAPA-TRACS/" page_type: "product" language: "en" --- # NAPA TRACS Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) NAPA TRACS ## What is NAPA TRACS? NAPA TRACS is a comprehensive shop management solution designed with strategic features to empower and grow your business. The shop management software designed to help automotive businesses. Key features include industry-leading inventory management, which maximizes investment and minimizes expenses through advanced tracking and control. The system integrates with multiple vendor catalogs for easy parts ordering. ## What is NAPA TRACS used for? [Auto Repair](https://www.capterra.com/auto-repair-software/) Recognitions Shortlist Overall rating Based on 263 user reviews Reviews sentiment Positive 81% Neutral 13% Negative 6% Starting price $109 Flat Rate, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... - Auto Repair / 2026 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## NAPA TRACS alternatives Highest Rated [AutoRepair Cloud](https://www.capterra.com/p/147213/AutoRepair-Cloud/) [4.9 (163)](https://www.capterra.com/p/147213/AutoRepair-Cloud/reviews/) Starting price $59.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/147213/AutoRepair-Cloud/) [4.8 (744)](https://www.capterra.com/p/216500/Autoleap/reviews/) Starting price $179.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.8 (163)](https://www.capterra.com/p/153469/Shop-Ware/reviews/) Starting price $249.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.4 (89)](https://www.capterra.com/p/121909/Shop-Boss-Pro/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/61551/NAPA-TRACS/alternatives/) ## FAQs about NAPA TRACS Overview ### What problems does NAPA TRACS solve? NAPA TRACS solves slow, paper-based shop workflows by centralizing estimates, repair orders, invoicing, parts lookup, service history, scheduling, and profit tracking in one system. Service writers, shop owners, front-office staff, and technicians use it to reduce bookkeeping, speed employee training, improve customer record access, and streamline QuickBooks-based financial processes. Answer based on 76 reviews Overview ### Which roles and teams benefit most from NAPA TRACS? NAPA TRACS is most used by auto shop owners, presidents, and managers who oversee daily operations, financial performance, and customer service. Office managers and service advisors rely on it for scheduling, invoicing, estimates, and communication, while shop and fleet managers use it to track repairs, workflow, parts, and technician productivity. Answer based on 261 reviews Overview ### What company size and industries is NAPA TRACS built for? NAPA TRACS is designed for small automotive service businesses, with 97% of reviewers from small businesses and 87% from Automotive. It also serves auto repair shops, fleet management businesses, and independent repair facilities, with smaller use in Transportation/Trucking/Railroad at 3% and Retail at 2%, primarily for auto repair. Answer based on 262 reviews Features and Usability ### What are the key features of NAPA TRACS? NAPA TRACS includes core shop management features like work order management, estimates, invoicing, inventory management, and parts ordering. Differentiating features include VIN lookup, service history, labor rates and reporting, appointment scheduling, and third-party integrations with NAPA ProLink, Mitchell 1, QuickBooks, and other supplier catalogs. Answer based on 77 reviews Pricing ### How much does it cost and what fees or limitations are included? NAPA TRACS starts at $109/month flat rate for the Silver plan, with Gold at 219 and Gold Plus at 249. No free version or trial is listed. Reviewers call the cost reasonable or affordable, but some small shops say addons and extra software for missing features can make it expensive. Answer based on 33 reviews Integrations ### Which third-party tools and platforms does NAPA TRACS integrate with? NAPA TRACS connects to 10 third-party tools and platforms, including Kukui and Epicor Service CRM for customer communication, PartsTech and OEC for parts sourcing, AutoVitals, AutoServe1, and Mobile Manager Pro for digital inspections, plus QuickBooks Desktop, QuickBooks Online, and Back Office Suite for accounting and back-office operations. Answer based on 54 reviews Getting Started and Support ### How easy is it to onboard and train a team on NAPA TRACS? NAPA TRACS offers in-person training, live online sessions, webinars, documentation, and videos. Many teams say day-to-day use is easy to learn after setup, especially for front-office staff. New businesses, admins, and users learning advanced features or reports often need more time, repeated training, and support to get fully comfortable. Answer based on 21 reviews Getting Started and Support ### What customer support options does NAPA TRACS offer, and how do users rate the experience? NAPA TRACS offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live rep, and chat. Users often describe support as helpful, knowledgeable, and effective during setup and troubleshooting. Some reviews mention long phone hold times, inconsistent follow-up, and weaker assistance for legacy versions or complex recurring issues. Answer based on 77 reviews Invoicing ### How well does NAPA TRACS handle invoicing? NAPA TRACS handles everyday invoicing well for many auto repair shops, with clear, professional-looking invoices and quick estimate-to-bill workflows. Small shops and service writers like the easy work order process, payment handling, and parts links, though some teams report glitches, limited mobile use, and confusing partial-payment or balance details. Answer based on 62 reviews ## Who uses NAPA TRACS? Based on Capterra reviews from the past 5 years ## Features AI summary Based on 2,433 Auto Repair reviews Capterra reviewers point to these as the top features buyers look for in auto repair software: - **Billing & Invoicing** (**56%** of reviewers rated this feature as critical) - **Quotes/Estimates** (**53%**) - **Work Order Management** (**48%**) NAPA TRACS supports all three of the features reviewers rate most highly: **Billing & Invoicing**, **Quotes/Estimates**, and **Work Order Management**. Together, these capabilities help shops create accurate estimates, track repair jobs from start to finish, and manage customer billing more efficiently, allowing teams to keep service operations organized and get paid faster. Quotes/Estimates 4.3 (158) 47.47% of 158 reviewers that rated this feature as important or highly important With this capability, you can quickly create, save, and convert estimates to work orders, helping streamline customer communication and sales. Reviewers appreciate the time savings, easy reference, and integration with parts catalogs, though some mention estimates can be time-consuming to build. Work Order Management 4.2 (159) 46.54% of 159 reviewers that rated this feature as important or highly important This aspect helps you organize, track, and update jobs efficiently, keeping workflow clear for your team. Reviewers indicate it’s user-friendly and supports smooth shop operations, but some want more customization and better handling of unique vehicle types. Labor Rates 4.4 (148) 47.30% of 148 reviewers that rated this feature as important or highly important Track, manage, and standardize customer rates for services performed by technicians VIN Lookup 4.4 (172) 53.49% of 172 reviewers that rated this feature as important or highly important VIN lookup gives you quick, accurate vehicle identification for parts and labor estimates, saving time and reducing errors. Some users say it’s reliable and integrates with Mitchell and ProDemand, but others report occasional decoding issues, especially with newer or heavy-duty vehicles. Service History 4.3 (163) 57.67% of 163 reviewers that rated this feature as important or highly important NAPA TRACS offers you fast access to detailed service records, making warranty tracking and customer support easier. Users think it’s simple to look up past repairs, parts, and invoices, though some wish for more efficient navigation and consolidated history views. Billing & Invoicing 4.2 (183) 60.66% of 183 reviewers that rated this feature as important or highly important It gives you streamlined billing, easy invoice creation, and payment tracking, with integration for 360 Payments and QuickBooks. Reviewers appreciate its simplicity and clarity, but some mention slow performance, limited customization, and challenges with partial payments or customer-specific terms. NAPA TRACS 39 features ### All Features - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Billing & Invoicing: It gives you streamlined billing, easy invoice creation, and payment tracking, with integration for 360 Payments and QuickBooks. Reviewers appreciate its simplicity and clarity, but some mention slow performance, limited customization, and challenges with partial payments or customer-specific terms. - Chat/Messaging: Communicate using direct chat or messages within the system - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Data Import/Export: Import and export data to and from software applications - Electronic Signature: Digitally sign online documents - Employee Scheduling: Assign working shifts or tasks to employees based on their availability - Estimating: Estimate expected cost based on various factors before a project begins - Inspection Management: Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards - Inventory Management: Track and manage inventory levels to maintain proper supply - Job Tracking: Track and visualize the status of an ongoing job and the time spent on tasks or projects - Labor Cost Reporting: Report on the allocation and distribution of labor costs across projects - Labor Rates: Track, manage, and standardize customer rates for services performed by technicians - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Multi-Location: Manage and support multiple locations - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Parts Management: Track parts inventory levels and manage re-stocking - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Prioritization: Arrange tasks based on the level of priority or urgency - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Purchase Order Management: Create, send, and track purchase orders and their statuses - Quotes/Estimates: With this capability, you can quickly create, save, and convert estimates to work orders, helping streamline customer communication and sales. Reviewers appreciate the time savings, easy reference, and integration with parts catalogs, though some mention estimates can be time-consuming to build. - Records Management: Ability to record, store, update, and retrieve information - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Service History: NAPA TRACS offers you fast access to detailed service records, making warranty tracking and customer support easier. Users think it’s simple to look up past repairs, parts, and invoices, though some wish for more efficient navigation and consolidated history views. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Time Tracking: Measure and track time including hours worked and paid time off (PTO) - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Vehicle Information: Allows fleets and service businesses to track information about their vehicles. - VIN Lookup: VIN lookup gives you quick, accurate vehicle identification for parts and labor estimates, saving time and reducing errors. Some users say it’s reliable and integrates with Mitchell and ProDemand, but others report occasional decoding issues, especially with newer or heavy-duty vehicles. - Work Order Management: This aspect helps you organize, track, and update jobs efficiently, keeping workflow clear for your team. Reviewers indicate it’s user-friendly and supports smooth shop operations, but some want more customization and better handling of unique vehicle types. - Workflow Management: Create, design and manage workflows for repetitive tasks --- Features 4.1 (260) 4.1 Based on 260 reviews ## Pricing Value for money 4.2 (242) [View pricing plan details](https://www.capterra.com/p/61551/NAPA-TRACS/pricing/) Silver $109.00 Flat Rate,Per Month It includes: - Unlimited Estimates & Invoices - Electronic Parts Ordering - Parts Tech Integrated Ordering - Mitchell 1 Flat Rate Labor Guide - Calendars & Appointments - Canned Jobs & Sub Estimates - Inventory Management - VIN Scanning - Reporting Gold $219.00 Flat Rate,Per Month It includes: - M1 ProDemand Repair Information - Integrated Time Clock - Integrated Email System - Integrated Email Marketing - Cash Drawer - Advanced Reporting - Technician Productivity - Fluid Capacitates, Service Bulletins, Specs - Free Learning Management System Gold Plus $249.00 Flat Rate,Per Month It includes: - Dashboards - Two Way Texting - TEXTING - TRACSFLO - M1 ProDemand Repair Information - Cash Drawer - Technician Productivity - Parts Tech Integrated Ordering - free learning mangement system - Mitchell 1 Flat Rate Labor Guide - VIN Scanning - Fluid Capacitates, Service Bulletins, Specs - and more - unlimited texting Value for money 4.2 (242) 4.2 Based on 242 reviews ## Integrations [ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/)[ PartsTech](https://www.capterra.com/p/231766/PartsTech/)[ AutoVitals](https://www.capterra.com/p/199983/The-Digital-Shop/)[ AutoServe1](https://www.capterra.com/p/140878/AutoServe1/)[ 360 Payments](https://www.capterra.com/p/177326/360-Payments/)[ TireConnect](https://www.capterra.com/p/171208/TireConnect/)[ Back Office Suite](https://www.capterra.com/p/74951/Back-Office-Suite/) ## Support, customer service and training options Customer Service 4.4 (247) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (247) 4.4 Based on 247 reviews ## User reviews Overall rating 4.2 Based on 263 reviews Filter by rating 5(130) 4(83) 3(34) 2(8) 1(8) Mentioned topic Sorted by most recent ML Marsha L. Service Manager Automotive ### "Napa Tracs A Solid All In One Tool" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 July 27, 2026 Overall it is great for Napa parts because of the ability to access other distributors of Napa parts. Pros Napa Tracs has built in communication making customer service manageable. It is easy to create estimates and repair orders. Cons Pricing for Napa Tracs can be expensive and sometimes reports can take some time to complete. Training can be time consuming. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AG Anthony G. Wholesale parts mgr Automotive ### "Napa tracs" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 18, 2026 Recommended product to a lot of customers over 30 years, strong dealer management system that integrates with many vendors Pros They have a solid support system, with in field representation in addition to online and phone support Cons \[sensitive content hidden\] sold independently has a few features not carried onto tracs, makes it difficult sometime when competing Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AP ALISSA P. AGENT Transportation/Trucking/Railroad ### "Reliable Shop Management with Strong Core Features" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 23, 2026 Overall, my experience with NAPA TRACS has been positive. It’s a reliable system for managing shop operations and keeping everything organized, though there’s room for improvement in usability and interface design. Pros I like how well it handles shop operations from start to finish. It’s strong in work orders, estimating, and inventory management, and integrates well with parts suppliers, which helps streamline daily workflow. Cons The system can feel a bit outdated and has a learning curve. Some features aren’t as intuitive as they could be, and it can take time for new users to get comfortable. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BL Brooks L. Mechanic Mechanical or Industrial Engineering ### "DONT WASTE UR TIME ANYWHERE ELSE!!!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 14, 2026 Excellent! I don’t have a lot of extra time to research things and didn’t have to do that with Napa tracs, it was so fast and self sufficient. Pros The order, repair and estimate management was top TIER at NAPA TRACS! Software was so easy to use and took no time to find what I needed which was excellent value for my money. I didn’t have to reach out to customer support, they actually contacted me to see that I was set and if I needed anything. Excellent business management and security! Cons I truly had no issues or dislikes whatsoever. My favorite place! It’s my go to everytime now! And I always recommend to anyone I know. Switched from [WarehouseOS](https://www.capterra.com/p/134082/WarehouseOS/) Heard good things about Napa Tracs and was blown away by the quality when I tried it out Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ST Starre T. Assistant Automotive ### "Nappa here we go" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 April 13, 2026 Not bad. If it was faster it would be more effective in day to day . Very strong day to day tool tho. Pros The speed to look up ordering, and inventory management. Good for tracking the vins and labor time and repair Cons Very slow response time. Laggs to much it can be expensive for the smaller companies does not go with non nappa Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 16, 2026 Thank you for your response. Product speed can be affected by several things. Speed of your internet provider and your hardware specs. Network speed in the shop (Wireless) etc. JP Jesse P. Na Automotive ### "The Best Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 26, 2026 Besides the frustrating times i've had, i would say i love this app. It makes my projects easy because i have so much at my finger tips. Pros Napa Tracs helps me tracks parts, tools, and fluids with ease as well as create invoices whenever i need. I would also say i love the vin lookup Cons At times it can seem make me feel frustrated when the system lags or it glitches & crashes. It also seems to be a really big app that make my computer slow at times Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TW Taylor W. Accounting Automotive ### "Watkins Truck & Trailer " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 November 7, 2025 Overall my team really enjoyed tracs, we had the occasional issue but with the help from the help line we could always work through it. The program itself unfortuantely feels a bit outdated for todays times and technology Pros Napa Tracs is very user friendly. I like how the accounts payable is set up and the payment process works. We also really like the formating of the invoices and how they very clearly display the needed information Cons We need better inventory management systems, you can not use tracs on specific devices, to do any dvis you have to pay for an additional service Alternatives considered [Fullbay](https://www.capterra.com/p/170876/Fullbay/) Reasons for choosing NAPA TRACS We use Napa Tracs because we are a Napa Auto Parts dealer and auto shop Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JS Jazzmine S. Sales lead Accounting ### "Great overall service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 5, 2025 my overall experience with Napa tracks was an overall positive experience I love how the employees was very attentive Pros I love how they kept all my information safe and always was well informative when it came down to me asking about any products Cons There wasn’t anything that I didn’t like about Napa traces they was always good to me I hope to shop with them again Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MA Meghan A. administrator Automotive ### "Keepin Track" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 27, 2025 My overall experience with using NAPA TRACS is a good one it is a great tool in keeping important inventory organized and kept track of. Pros The one thing that I liked the most about NAPA TRACS is how it was helpful in keeping track of inventory on a daily basis. Cons If I had to say something that I like the least about NAPA TRACS it would be the glitch or lag time once in a great while. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SH sarah H. owner Construction ### "can't be dumb." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 October 17, 2025 use it as a service writer in Truckee California still had to have general knowledge and understanding of a vehicle . Pros its pretty easy to use. as long as you have a mechanical mind and simple logic mind set you'll be fine to use it. Cons must know all locations and terms that are used to find the parts. cannot give it a general description and hope for it to fill in the blanks. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/61551/NAPA-TRACS/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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