--- title: "NAPA TRACS Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is NAPA TRACS the right Auto Repair solution for you? Explore 263 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/61551/NAPA-TRACS/reviews/" page_type: "reviews" language: "en" --- NAPA TRACS 4.2 (263) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 21st, 2026 # Reviews of NAPA TRACS Ease of use 4.1 Customer Service 4.4 ## Pros and Cons in Reviews AP ALISSA P AGENTTransportation/Trucking/Railroad, 2 - 10 employeesUsed the software for: Less than 6 months. “It’s a reliable system for managing shop operations and keeping everything organized, though there’s room for improvement in usability and interface design.“ April 23, 2026 TW Taylor W AccountingAutomotive, 11 - 50 employeesUsed the software for: More than 2 years. “We need better inventory management systems, you can not use tracs on specific devices, to do any dvis you have to pay for an additional service“ November 7, 2025 JP Jesse P NaAutomotive, 11 - 50 employeesUsed the software for: 6-12 months. “Napa Tracs helps me tracks parts, tools, and fluids with ease as well as create invoices whenever i need.“ January 26, 2026 AP ALISSA P AGENTTransportation/Trucking/Railroad, 2 - 10 employeesUsed the software for: Less than 6 months. “Some features aren’t as intuitive as they could be, and it can take time for new users to get comfortable.“ April 23, 2026 AG Anthony G Wholesale parts mgrAutomotive, 51 - 200 employeesUsed the software for: More than 2 years. “They have a solid support system, with in field representation in addition to online and phone support“ June 18, 2026 JP Jesse P NaAutomotive, 11 - 50 employeesUsed the software for: 6-12 months. “It also seems to be a really big app that make my computer slow at times“ January 26, 2026 BL Brooks L MechanicMechanical or Industrial Engineering, 2 - 10 employeesUsed the software for: More than 2 years. “I don’t have a lot of extra time to research things and didn’t have to do that with Napa tracs, it was so fast and self sufficient.“ April 14, 2026 ST Starre T AssistantAutomotive, 2 - 10 employeesUsed the software for: Less than 6 months. “Very slow response time.“ April 13, 2026 ## Showing most helpful reviews Showing 1-25 of 263 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Mons L. Owner Used the software for: 1-2 years ### "Great data tracking, and point of sale program" March 29, 2018 4.0 Helped me gather and retain much more customer and vehicle information than I previously had. Much easier to search back through past services and repairs. Pros I like the options and functionality it offers. I need to go through more training to learn how to use the rest of it, but what I've used so far is great. Cons Occasionally changes pricing if I've adjusted it on a work order. So I invoice it out and have to go back and change it to what I had previously quoted. Review Source BM Brandon M. Associate Manager Automotive Used the software for: 6-12 months ### "Benefits of NAPA TRACS" August 15, 2024 5.0 I really like Napa TRACS. Anytime i need to access invoices or estimates i can simply hook up to my laptop and move forward. I didn't need to buy any special electronics to utilize the product. Being able to let the consumer see how professional and sophisticated the software looked was a huge bonus and made my store even more appealing. Pros Being able to look up VIN's and license plate numbers really help in accurately identifying a vehicle. Cons Some small glitches may occur, so you need to check your invoices before you finalize anything. Really not that big an issue, since you should be double checking anyways. Alternatives considered [AutoLeap](https://www.capterra.com/p/216500/Autoleap/) Reason for choosing NAPA TRACS When i visited the websites, it looked like AutoLeap was more concerned with dissuading people from using NAPA TRACS than they were about meeting our needs. NAPA TRACS clearly showed how they could help us from the beginning. Review Source AC Amy C. MGR Automotive Used the software for: 2+ years ### "Mixed" May 26, 2022 3.0 We have used TRACS since it was DOS based. We have seen a lot of bad features come and go, as well as the good. It is easy to use for the most part but can be a little daunting for a service writer in a hurry. Pros Inventory management is very useful and easy to use. We love that Repair Link and ProDemand links are now part of the screen. Being able to undo an invoice is a great add as well. Calling TRACS Support is always a great experience. Some of them even call back to make sure you're getting along ok! Cons Repair orders and invoicing needs a lot of work. If you have more than five items in your repair order, good luck maneuvering around. Switching over to the profitability screen or technician screen gives you a much easier view. However, they have taken away the ability to drag items around in these screens. There are also way too many columns in each of these two screens. Please bring back spell check! Review Source sG shelley G. Office Manager Automotive Used the software for: 2+ years ### "Awesome Software" May 26, 2022 5.0 I really enjoy the ease of use with the program. Pros My favorite feature about this software is the profitability worksheet. It clearly shows me what I set me goals to be and if we meet them. Cons The part I liked least is not being able to change the Invoice date. It is needed randomly and would be a useful feature. Reason for choosing NAPA TRACS Can't remember the name, it came down to customer service and knowing that I was going to be taken care of by the Tracs team. Switched from [Fullbay](https://www.capterra.com/p/170876/Fullbay/) Cost and Features. I was not getting the same benefit from Fullbay that I do from Tracs. I had been with Fullbay for the Inventory features and realized that Tracs are more suited for what we do here in our shop. Plus the price for Tracs and features they have are way more valuable to me. Review Source CS Chelene S. Happy with Napa Tracs Automotive Used the software for: 2+ years ### "Happy with Napa Tracs" June 1, 2022 5.0 Wonderful Pros I like the conveinence the service, and the simplicity of it! Cons Not ideal to what is being used now. Napa Tracs makes more sense Reason for choosing NAPA TRACS The way they take care of their customer from the napa store to napa tracs to corporate. The family environment it brings to my already family-owned business. Switched from [QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/) Convenience of looking up parts and reports difference with parts and labor so much cannot get it all done. Review Source MC Missy C. Owner Automotive Used the software for: Less than 6 months ### "Love Napa Tracs and the support behind their product is amazing! " June 6, 2022 4.0 My work orders and invoices look more modern, professional. We are able to search not only NAPA but all parts vendors on one screen and see their availability. I am able to run many reports and have help customizing to my shop . All the way from the TRACS rep, conversion team, daily access to the National Trainer and the support hotline, no other company offers that support. I have an amazing team behind me. Well done NAPA and NAPA TRACS! Pros It is up to date, user friendly, invoices and work order look professional with my customers, integrates well with many other software/products. As Tracs users, we have access to the National Trainer, \[SENSITIVE CONTENT\]DAILY (Mon-Fri). Also the support team behind Tracs is very knowledgeable and helpful. They are awesome. We used Mitchel 1 for 20 years and I am so happy we switched to Napa TRACS! Cons I have asked for some features with Accounts Receivable. I have been told they are working on those and it will be in an update soon. The best part is if you work with the National Trainer which to my knowledge no others have to offer, they listen, will help in anyway they can and they work to improve their product constantly! Reason for choosing NAPA TRACS The service, support and access to the National Trainer on a DAILY basis who can help you navigate any issue and work to customize specifically to your shop. No one else offers the support they have! We are able to search all parts stores for availability on one screen. Switched from [Manager SE](https://www.capterra.com/p/145351/Manager-SE/) I am a Napa Gold certified shop. I was introduced to TRACS and have not looked back since! Review Source jO joshua O. store manager Automotive Used the software for: 6-12 months ### "a must have! " July 13, 2025 5.0 excellent. It pays for itself with the accounting function and time savings. time is money as they say. Pros that i can use it on a mobile device as opposed to being glued to a desktop. that alone makes it convenient and flexible to work with. the cost is pretty low too. essentially unliimited users and it streamlines almost every function for the parts department. i couldnt imagine the old days before this level of instant tracking and accountability Cons i didn't like that there was no free trial, at first anyway. but even if there was I still would've ended up paying for it. Review Source sH sarah H. owner Construction Used the software for: 6-12 months ### "can't be dumb." October 17, 2025 4.0 use it as a service writer in Truckee California still had to have general knowledge and understanding of a vehicle . Pros its pretty easy to use. as long as you have a mechanical mind and simple logic mind set you'll be fine to use it. Cons must know all locations and terms that are used to find the parts. cannot give it a general description and hope for it to fill in the blanks. Review Source JP Jesse P. Na Automotive Used the software for: 6-12 months ### "The Best Review" January 26, 2026 5.0 Besides the frustrating times i've had, i would say i love this app. It makes my projects easy because i have so much at my finger tips. Pros Napa Tracs helps me tracks parts, tools, and fluids with ease as well as create invoices whenever i need. I would also say i love the vin lookup Cons At times it can seem make me feel frustrated when the system lags or it glitches & crashes. It also seems to be a really big app that make my computer slow at times Review Source Luis G. Manager Automotive Used the software for: 2+ years ### "stuck in the past" June 3, 2022 4.0 it works great for what is needed from it but new innovations would be nice Pros the program is user friendly easy to use and quick to learn Cons the programs software is stuck in the past no major changes have been done in any recent updates to renew its look or freshen up its process. Reason for choosing NAPA TRACS was already the system in use Review Source AL Alejandro L. Fleet Manager Construction Used the software for: 1-2 years ### "TRACS DOES IT ALL!!!" January 21, 2025 4.0 It's been a good experience over all. TRACS, for us, is an all-in-one tool, that we utilize on a daily basis. From diagnostics, to ordering parts, to keeping track of the expenses on repairs to each individual vehicle, TRACS does it all. Pros Convenience in ordering parts specific to my saved vehicles. Also, keeping a catalog of our vehicles and equipment. Cons Pricing would have to be the only con. We have 4 mechanics and 2 shops. It gets a bit expensive for our small business. Review Source AM Aram M. Owner Automotive Used the software for: 2+ years ### "Great selection of parts for cars" September 3, 2024 4.0 Overall great experience to get parts as needed. Pros I like the fact that they have a great selection of parts. Cons Sometimes inventory and delivery can be an issue. Review Source AS Amy S. Manager Automotive Used the software for: 2+ years ### "Love Napa Tracs " May 25, 2022 4.0 Finding warranties , old notes - the way it keeps track of vehicle history has been a huge blessing as opposed to going through papers in the cabinet, also it saving where the part came from. Its the best. Pros Ease of use is my favorite thing about it, though I would change 1-2 things if I could. Item history has got to be my favorite tab, also I love the convenance of transferring parts directly to the work order from Napa pro-link or parts tech. Cons I miss the freedom we had to enter something as simple as : Dump trailer , gooseneck trailer on the pre- 3.0 version of tracs , though it did still require a year to be entered in which I usually noted 0 year, but also sometimes the customer thinks it unimportant to provide info in which case I used to enter 0 year and Unknown Vehicle into the vehicle info. Reason for choosing NAPA TRACS We are napa car care, the owners love for Napa goes back to his Father working as a Napa Salesmen Review Source MB Marisa B. Service Advisor Automotive Used the software for: 2+ years ### "Highly Recommend" April 25, 2022 5.0 We have been using them for a long time and they are constantly updating and keeping up with the times. The support is great and have always been able to help me with whatever I need. Pros It is very user friendly. We recently switched to Enterprise so we can easily order from Napa, Advance, Worldpac, etc. Cons I do not like the coloring on the screen. I liked to be able to easily see when parts were following the pricing rules. I also do not like how the appointment screen looks. It would be nice to be able to see a preview of what the ro is for. I also hate that the RO numbers do not come up when you order from anyone except Napa. Instead it puts a generic purchase order number and you have to guess what the part is for when it gets here. Review Source CP Charlie P. Shop Owner Automotive Used the software for: 6-12 months ### "Workhorse Software with a broad range" August 28, 2021 4.0 Our shop has used three other major competitor software systems. We are a NAPA Auto Care Center and after a ton of problems with catalog integration in a major cloud based competitor we switched to Tracs Enterprise. We have Integrated AutoVitals with text to pay features and did not miss a step. Pros As the title states TRACS is an application that will do heavy lifting for organizations of any size. The set of features and capabilities exceeds my ability to master them. I do know that when and if we need to extend the software or add a capability its likely a phone call or two away. The support folks screen share and work through issues very well. Cons I will welcome when TRACS moves to the cloud. The ability to login from the road and work up a quote or run reports is hampered by the server based application. Its not impossible but requires a 3rd party applications. We would also prefer to have more control over the appearance of invoices and estimates to create an updated look. Review Source KG Krystle G. Office Mgr Automotive Used the software for: 2+ years ### "User Friendly Software" June 1, 2022 4.0 We have been using Tracs for a few years now and there are additions/changes that need to be implemented, however we have been able to make it work for our business. We would like to see improvements made to the accounting/reporting side of things in the future. Pros The software for the most part is very user friendly for people of all skill levels. Cons There could be improvements on the back end of things as for reporting and some additional key accounting pieces that should be in place. Definitely geared towards a Mechanical type of business versus an Auto Restoration business that does both mechanical and auto body repairs. Review Source CM Carson M. owner Automotive Used the software for: 2+ years ### "Napa Tracs" May 24, 2022 3.0 Overall the experiance has been good, the only things I do not like is the lack of assistance that is avaialable and difficulty of using parts vendors other than Napa. Pros The ease of making estimates using Napa parts and Mitchel labor is fast and easy. Cons Using parts suppliers other than Napa can be less intuative. Review Source RC Robin C. Service Retail Used the software for: 2+ years ### "The old Napa Tracs worked , this doesn't" June 1, 2022 1.0 It actually ruins parts of my day, every day , try having a customer standing in front of you waiting for 3 estimates. I go to O'Reilly's website and look up the parts faster and type them into the Napa Tracs estimate or I would be here all day.... Pros This category is asking for 40 words on what I like. I don't have 40 words. I have been in the automotive repair business for many years. there is nothing about this software that works for this business. Why fix what wasn't broken. Cons Work orders not easy to access, parts look up is way too complicated !!! I worked for Napa for 10 years so how to, and part numbers are not a problem for me. Takes the fast pace out of a a fast paced shop, the parts availability is like looking for gold, time consuming. Go look at O Reilly's website, please Simple, informative. The old Tracs had its flaws, but was very workable( daily I deal with at least 10 invoices a day.). . click on an invoice and go. Now you spend literally 3 minutes trying to get the invoice to alphabetize. Just to open it. Review Source LS Lisa S. VP Automotive Used the software for: 2+ years ### "Napa Traces Enterprise" June 1, 2022 5.0 So far I have had no issues with software, except one time when \[SENSITIVE CONTENT\] went down across the US. A very good tool, wish I had more time to use other features of it but with running the business and having employees my time is limited. Pros It works with my QB, easy to use. I use Asset management also with Tracs to track tech's time. Cons sometimes the flexibility on going back to an invoice from a month or so ago and not being able to open it, make any changes for bookkeeping purposes, etc. Reason for choosing NAPA TRACS already with business when we bought it in 2006 Review Source ML Mary L. CFO Automotive Used the software for: 2+ years ### "Napa tracs is VITAL" June 1, 2022 5.0 Napa tracs and our representatives have been a valuable asset to our business. Can't imagine not having it Pros Many features in tracs are important to our business. As the accountant, I love how the info from tracs propagates to our Quickbooks with one click. It's a central place for all info needed by our team. Cons Sometimes customer payments don't close out their invoices. They show a zero balance on their account but in quickbooks they have open invoices that the payments aren't applying to. I have to manually close those invoices. Reason for choosing NAPA TRACS I asked 5 other successful shops in our town what system they used. All 5 said Tracs. 5 out of 5 was good enough for me. Review Source RC Roxann C. bookkeepr Automotive Used the software for: 2+ years ### "Tracs review" June 7, 2022 5.0 Everyone can read the invoice. No one has to decipher someone's handwriting. Customer has a clear copy for their records. It is nice we can reprint an invoice for a customer for warranty purposes if they don't hve heirs. Pros We have been through many versions of tracs. We went from paper to Tracs. It was so easy to use. The training curve was very short. The invoices are very easy to read and are some what adaptable to each shop's circumstances. Cons The current version, Enterprise, has totally messed up the recommended services. I would like to be able to go back to the legacy version. No one has really been able to help me set up labels under the new system. Review Source EK Eli K. Technician Automotive Used the software for: 2+ years ### "Needs work" December 13, 2023 3.0 Pros Napa Enterprise is a good software to use to manage small business and easy to use. The work order management is a great system and is a huge improvement from Napa Legacy. Cons Big downer is when receiving payment you can only receive one payment at a time and you must type in the amount to receive. Napa Legacy would auto fill in the amount with the customer balance and after receiving payment you could select another customer. Napa Enterprise makes it so you have to exit the payment screen and reload it to select another customer. Slows down receiving to a crawl. Review Source TG Toby G. owner Automotive Used the software for: 2+ years ### "glitchy program " June 7, 2022 3.0 over all I do like tracs and plan to continue using it however I do feel that the program could be improved if some of the bugs were worked out of it Pros I do like that tracs lets me move in and out of Mitchel as well as prolink for parts ordering we also integrate it with autovitals Cons tracs uses A LOT of power to run this makes the program slow and glitchy esp. when intergrading it with autovitals witch also uses a lot of power the software is prone to locking up and sometimes is very sensitive where you click at on the screen Review Source TH TIm H. Parts Manager Automotive Used the software for: Less than 6 months ### "Hill's Napa Tracs Review" May 24, 2022 2.0 Hasn't been a good experience for us. No one want's to listen to our problems or resolve those problems. I emailed several complaints to I guess if you want to call the sales reps they do not reply. WE ARE NOT TAKING ANY OF THE COURSES DON'T SEE NO NEED TO AND YOU NEED TO LET THEM KNOW THAT SO THAT WE CAN QUIT GETTING EMAILS FROM NAPA TRACS! Pros Two things 1.We don't have to have the Main Server up and running so now another user can run his without the Main Server on. 2. Don't have to worry about doing a backup everyday, it does it on it's own. The OLD (Legacy Tracs) SYSTEM was BETTER. Cons We use this for parts sales only, we do not use here for Service Tickets that would be a question that you need to ask our Restoration Shop, we have two different businesses here. I believe we need to look for a new system. We have input some request on the old system, but you pretty much ignored us on that at the time and pretty much ignored us on the new system. Whoever programs the system needs to ask the users what we need not what they want to see. Review Source JC Jim C. President Automotive Used the software for: 2+ years ### "TRACS after multiple years of use" May 24, 2022 4.0 Pros The "Windows" format is very nice. Has most of the features we need. Integration was simple as we were not using a shop management program prior to purchase. Cons Spell check is dismal at best. No way of adding "industry" related words to the dictionary. IE: Hyd. for hydraulic oil. The older version allowed this but the Legacy version does not. The most frustrating MISSING feature is a "predictive" search feature for searching parts (Items). It should auto populate as you start to search. Same thing applies to the customer look up. If you don't type in the customer name EXACTLY as it is in the system it will not pull up. Review Source