# NAPA TRACS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is NAPA TRACS the right Auto Repair solution for you? Explore 261 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/61551/NAPA-TRACS/reviews --- NAPA TRACS 4.2 (261) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 16th, 2026 # Reviews of NAPA TRACS Ease of use 4.1 Customer Service 4.4 ## Pros and Cons in Reviews JP Jesse P NaAutomotive, 11 - 50 employeesUsed the software for: 6-12 months. “Napa Tracs helps me tracks parts, tools, and fluids with ease as well as create invoices whenever i need.“ January 26, 2026 TW Taylor W AccountingAutomotive, 11 - 50 employeesUsed the software for: More than 2 years. “We need better inventory management systems, you can not use tracs on specific devices, to do any dvis you have to pay for an additional service“ November 7, 2025 AP ALISSA P AGENTTransportation/Trucking/Railroad, 2 - 10 employeesUsed the software for: Less than 6 months. “It’s a reliable system for managing shop operations and keeping everything organized, though there’s room for improvement in usability and interface design.“ April 23, 2026 AP ALISSA P AGENTTransportation/Trucking/Railroad, 2 - 10 employeesUsed the software for: Less than 6 months. “Some features aren’t as intuitive as they could be, and it can take time for new users to get comfortable.“ April 23, 2026 TW Taylor W AccountingAutomotive, 11 - 50 employeesUsed the software for: More than 2 years. “I like how the accounts payable is set up and the payment process works.“ November 7, 2025 JP Jesse P NaAutomotive, 11 - 50 employeesUsed the software for: 6-12 months. “It also seems to be a really big app that make my computer slow at times“ January 26, 2026 BL Brooks L MechanicMechanical or Industrial Engineering, 2 - 10 employeesUsed the software for: More than 2 years. “I don’t have a lot of extra time to research things and didn’t have to do that with Napa tracs, it was so fast and self sufficient.“ April 14, 2026 ST Starre T AssistantAutomotive, 2 - 10 employeesUsed the software for: Less than 6 months. “Very slow response time.“ April 13, 2026 ## Showing most helpful reviews Showing 1-25 of 261 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Mons L. Owner Used the software for: 1-2 years ### "Great data tracking, and point of sale program" March 29, 2018 4.0 Helped me gather and retain much more customer and vehicle information than I previously had. Much easier to search back through past services and repairs. Pros I like the options and functionality it offers. I need to go through more training to learn how to use the rest of it, but what I've used so far is great. Cons Occasionally changes pricing if I've adjusted it on a work order. So I invoice it out and have to go back and change it to what I had previously quoted. Review Source BM Brandon M. Associate Manager Automotive Used the software for: 6-12 months ### "Benefits of NAPA TRACS" August 15, 2024 5.0 I really like . Anytime i need to access invoices or estimates i can simply hook up to my laptop and move forward. I didn't need to buy any special electronics to utilize the product. Being able to let the consumer see how professional and sophisticated the software looked was a huge bonus and made my store even more appealing. Pros Being able to look up VIN's and license plate numbers really help in accurately identifying a vehicle. Cons Some small glitches may occur, so you need to check your invoices before you finalize anything. Really not that big an issue, since you should be double checking anyways. Alternatives considered [AutoLeap](https://www.capterra.com/p/216500/Autoleap/) Reason for choosing NAPA TRACS When i visited the websites, it looked like AutoLeap was more concerned with dissuading people from using than they were about meeting our needs. NAPA TRACS clearly showed how they could help us from the beginning. Review Source AC Amy C. MGR Automotive Used the software for: 2+ years ### "Mixed" May 26, 2022 3.0 We have used TRACS since it was DOS based. We have seen a lot of bad features come and go, as well as the good. It is easy to use for the most part but can be a little daunting for a service writer in a hurry. Pros Inventory management is very useful and easy to use. We love that Repair Link and ProDemand links are now part of the screen. Being able to undo an invoice is a great add as well. Calling TRACS Support is always a great experience. Some of them even call back to make sure you're getting along ok! Cons Repair orders and invoicing needs a lot of work. If you have more than five items in your repair order, good luck maneuvering around. Switching over to the profitability screen or technician screen gives you a much easier view. However, they have taken away the ability to drag items around in these screens. There are also way too many columns in each of these two screens. Please bring back spell check! Review Source sG shelley G. Office Manager Automotive Used the software for: 2+ years ### "Awesome Software" May 26, 2022 5.0 I really enjoy the ease of use with the program. Pros My favorite feature about this software is the profitability worksheet. It clearly shows me what I set me goals to be and if we meet them. Cons The part I liked least is not being able to change the Invoice date. It is needed randomly and would be a useful feature. Reason for choosing NAPA TRACS Can't remember the name, it came down to customer service and knowing that I was going to be taken care of by the Tracs team. Switched from [Fullbay](https://www.capterra.com/p/170876/Fullbay/) Cost and Features. I was not getting the same benefit from Fullbay that I do from Tracs. I had been with Fullbay for the Inventory features and realized that Tracs are more suited for what we do here in our shop. Plus the price for Tracs and features they have are way more valuable to me. Review Source CS Chelene S. Happy with Napa Tracs Automotive Used the software for: 2+ years ### "Happy with Napa Tracs" June 1, 2022 5.0 Wonderful Pros I like the conveinence the service, and the simplicity of it! Cons Not ideal to what is being used now. makes more sense Reason for choosing NAPA TRACS The way they take care of their customer from the napa store to to corporate. The family environment it brings to my already family-owned business. Switched from [QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/) Convenience of looking up parts and reports difference with parts and labor so much cannot get it all done. Review Source MC Missy C. Owner Automotive Used the software for: Less than 6 months ### "Love Napa Tracs and the support behind their product is amazing! " June 6, 2022 4.0 My work orders and invoices look more modern, professional. We are able to search not only NAPA but all parts vendors on one screen and see their availability. I am able to run many reports and have help customizing to my shop . All the way from the TRACS rep, conversion team, daily access to the National Trainer and the support hotline, no other company offers that support. I have an amazing team behind me. Well done NAPA and ! Pros It is up to date, user friendly, invoices and work order look professional with my customers, integrates well with many other software/products. As Tracs users, we have access to the National Trainer, \[SENSITIVE CONTENT\]DAILY (Mon-Fri). Also the support team behind Tracs is very knowledgeable and helpful. They are awesome. We used Mitchel 1 for 20 years and I am so happy we switched to ! Cons I have asked for some features with Accounts Receivable. I have been told they are working on those and it will be in an update soon. The best part is if you work with the National Trainer which to my knowledge no others have to offer, they listen, will help in anyway they can and they work to improve their product constantly! Reason for choosing NAPA TRACS The service, support and access to the National Trainer on a DAILY basis who can help you navigate any issue and work to customize specifically to your shop. No one else offers the support they have! We are able to search all parts stores for availability on one screen. Switched from [Manager SE](https://www.capterra.com/p/145351/Manager-SE/) I am a Napa Gold certified shop. I was introduced to TRACS and have not looked back since! Review Source sH sarah H. owner Construction Used the software for: 6-12 months ### "can't be dumb." October 17, 2025 4.0 use it as a service writer in Truckee California still had to have general knowledge and understanding of a vehicle . Pros its pretty easy to use. as long as you have a mechanical mind and simple logic mind set you'll be fine to use it. Cons must know all locations and terms that are used to find the parts. cannot give it a general description and hope for it to fill in the blanks. Review Source TV TODD V. owner Automotive Used the software for: 2+ years ### "Napa Tracs" January 13, 2025 5.0 over all I like the program............. Pros I like how easy the program is to use... Cons The only cons. are the pricing of the addons Switched from [ALLDATA Shop Manager](https://www.capterra.com/p/10002548/ALLDATA-Shop-Manager/) price................................... Review Source AL Alejandro L. Fleet Manager Construction Used the software for: 1-2 years ### "TRACS DOES IT ALL!!!" January 21, 2025 4.0 It's been a good experience over all. TRACS, for us, is an all-in-one tool, that we utilize on a daily basis. From diagnostics, to ordering parts, to keeping track of the expenses on repairs to each individual vehicle, TRACS does it all. Pros Convenience in ordering parts specific to my saved vehicles. Also, keeping a catalog of our vehicles and equipment. Cons Pricing would have to be the only con. We have 4 mechanics and 2 shops. It gets a bit expensive for our small business. Review Source Luis G. Manager Automotive Used the software for: 2+ years ### "stuck in the past" June 3, 2022 4.0 it works great for what is needed from it but new innovations would be nice Pros the program is user friendly easy to use and quick to learn Cons the programs software is stuck in the past no major changes have been done in any recent updates to renew its look or freshen up its process. Reason for choosing NAPA TRACS was already the system in use Review Source jL judith L. office manager Automotive Used the software for: 6-12 months ### "fast and easy" March 19, 2025 5.0 really good, convenient and fast response. Pros all questions and concerns are responded quickly Cons the cost sometimes is higher than competitors Alternatives considered [O'Reilly Learning Platform](https://www.capterra.com/p/184838/O-Reilly-Learning-Platform/) Reason for choosing NAPA TRACS price and fast response, some times delivery Review Source BO Bryanna O. Office Manager Environmental Services Used the software for: 6-12 months ### "NAPA TRACS Review" August 29, 2024 5.0 So far, so good. is great for managing equipment. Pros Helps our company maximize efficiency to grow our business. Cons There is nothing that comes to my mind that I dislike anything about . Review Source SN Sarah N. Cfo Automotive Used the software for: 6-12 months ### "Amazing platform " July 9, 2024 5.0 Pros I love how easy it is to look up parts and order them .and how reasonable they are.great customer service Cons Nothing yet that I have discovered that I haven't liked Review Source RV Ronald V. Owner Automotive Used the software for: 2+ years ### "Good overall shop management solution if you have an extremely great computer system." May 24, 2022 4.0 Still plugging along with this hoping things will improve. The platform has the potential to be the best in the industry but needs a ton of cleanup in the code, improvement with the integrations and frankly, the price point is exorbitant for something with as many issues. Pros Overall a great shop management tool. Full featured and handles most all aspects of your shop from estimate through invoice along with history and accounting reports. Cons The code that drives the software is very klunky. It's so heavy to run that the best computer you can buy off the shelf at your local electronics supplier will struggle to keep up. Be prepared to invest in a computer that is WAY above average in both processor power and ram. Otherwise you'll be restarting your several times a day to release the memory the software has bogged everything down with. Often by lunch time on a busy day I'll find I "click" a tab and wait upwards of 2 minutes for the software to move. So a restart becomes mandatory. Altogether, this process costs me more time than the otherwise convenient software saves. Additionally, parts tech catalog integration is dismal at best. Works ok for looking up parts across your vendors and transferring said parts to a work order, but you cannot order from it any more. You still have to go to your individual vendor, look the parts up again and then order from there. Review Source RH Ryan H. owner Automotive Used the software for: 1-2 years ### "GREAT PRODUCT BUT HAS LIMITATIONS" January 5, 2021 4.0 i really like the system but will unfortunately have to change i feel that if i had a stationary shop location and wasnt on the road contantly that it would be a great system. i use the enterprise version and actually like i stated love it but will have to change so i can adapt and grow my business for the future i will probably return in the future once i have a shop location and am not going back and forth between devices as much Pros I love but as a mobile automotive repair business I have found certain limitations it has to be hooked to a laptop for invoicing estimates. unfortunately I will have to be looking for a more mobile option if possible . i like the ability to send and invoice work orders estimates and invoices on the fly with ease of access being able to access mitchell one for my diagnostics and being able to use that system and all the benefits that come with it. i wish i didn't have to use the software of tracs only from my laptop. also it does glitch out but that could be my laptop more than the program you have to have a lot of memory and speed to run the program also processing power is key. it does have a very professional look to the customer when they see the invoices and epicor makes ordering parts and comparing prices across the board a breeze. Cons i wish tracs would do a better job of integrating the parts into the work order but in order to do that you have to actually order the parts instead you spend a lot of time copying and pasting part numbers and information from the pro link screen to the work orders and also the way i use it is considering i dont always make the sales cause some customers buy and dont buy i use an item i have made called misc part and then add the part number to the estimate as i go so i can get the estimate written quicker to present to the customer it can be a challenge getting used to the program also anytime you add a new customer even if you get the quote or not they are forever stucj in the system and cant be deleted they can only be hidden. which makes it difficult also. the same with the parts and items you put in they can be altered but never removed. Reason for choosing NAPA TRACS i would stay but am going to have to leave the system for now hopefully in the future i can revisit it its great for a shop location but not for mobile technicians Review Source JM Jaqlyn M. HR and Operations Manager Automotive Used the software for: 2+ years ### "TRACS" November 8, 2023 4.0 TRACS has great customer service and TRACS was a great starting point for our shop, but the software could use some significant updates in interface and features. It's easy to use and effective, but making it an all-in-one software that features communication/texting, more comprehensive work order management, DVIs, etc. without having to pay for, sign up for, and manage 4 other integrations would make it significantly more competitive. Pros For what the software is, worked well. The pricing is great, and I think it's a good starting point for any new shops or those who aren't tech savvy. All of the features that TRACS does offer, it does well. Cons TRACS is slow to updates and changes. It only recently allowed the ability to capture digital signatures. There are still a lot of updates to the interface and features that it needs to make to compete with other software on the market. It works with third party software to bridge some of the features it lacks; however, having two different software is costly and clunky and often doesn't work the way it should. TRACS is very manual and unintuitive, and it very much feels like using an early 2000s software. Review Source PH Peggy H. Office Manager Automotive Used the software for: 2+ years ### "tracs enterprise" June 3, 2022 4.0 So far its pretty good I would recommend it. It has a few glitches as does everything but overall It does what I need it to do and I keep finding new stuff the more I investigate so by next year I will know even more about it. Pros Tracs is generally a easy program to use for beginners and does everything you need in a business to keep customers and production in the office moving along. Cons I liked the old way to look up parts, before we switched to enterprise. It was a better system for me and it had a little more information I felt. I also don't like how every time I order something it erases anything I have wrote in my work order where the part listing is. I like to label my parts and it erases any labels I add. Review Source CM Carson M. owner Automotive Used the software for: 2+ years ### "Napa Tracs" May 24, 2022 3.0 Overall the experiance has been good, the only things I do not like is the lack of assistance that is avaialable and difficulty of using parts vendors other than Napa. Pros The ease of making estimates using Napa parts and Mitchel labor is fast and easy. Cons Using parts suppliers other than Napa can be less intuative. Review Source RC Robin C. Service Retail Used the software for: 2+ years ### "The old Napa Tracs worked , this doesn't" June 1, 2022 1.0 It actually ruins parts of my day, every day , try having a customer standing in front of you waiting for 3 estimates. I go to O'Reilly's website and look up the parts faster and type them into the estimate or I would be here all day.... Pros This category is asking for 40 words on what I like. I don't have 40 words. I have been in the automotive repair business for many years. there is nothing about this software that works for this business. Why fix what wasn't broken. Cons Work orders not easy to access, parts look up is way too complicated !!! I worked for Napa for 10 years so how to, and part numbers are not a problem for me. Takes the fast pace out of a a fast paced shop, the parts availability is like looking for gold, time consuming. Go look at O Reilly's website, please Simple, informative. The old Tracs had its flaws, but was very workable( daily I deal with at least 10 invoices a day.). . click on an invoice and go. Now you spend literally 3 minutes trying to get the invoice to alphabetize. Just to open it. Review Source LS Lisa S. VP Automotive Used the software for: 2+ years ### "Napa Traces Enterprise" June 1, 2022 5.0 So far I have had no issues with software, except one time when \[SENSITIVE CONTENT\] went down across the US. A very good tool, wish I had more time to use other features of it but with running the business and having employees my time is limited. Pros It works with my QB, easy to use. I use Asset management also with Tracs to track tech's time. Cons sometimes the flexibility on going back to an invoice from a month or so ago and not being able to open it, make any changes for bookkeeping purposes, etc. Reason for choosing NAPA TRACS already with business when we bought it in 2006 Review Source ML Mary L. CFO Automotive Used the software for: 2+ years ### "Napa tracs is VITAL" June 1, 2022 5.0 and our representatives have been a valuable asset to our business. Can't imagine not having it Pros Many features in tracs are important to our business. As the accountant, I love how the info from tracs propagates to our Quickbooks with one click. It's a central place for all info needed by our team. Cons Sometimes customer payments don't close out their invoices. They show a zero balance on their account but in quickbooks they have open invoices that the payments aren't applying to. I have to manually close those invoices. Reason for choosing NAPA TRACS I asked 5 other successful shops in our town what system they used. All 5 said Tracs. 5 out of 5 was good enough for me. Review Source RC Roxann C. bookkeepr Automotive Used the software for: 2+ years ### "Tracs review" June 7, 2022 5.0 Everyone can read the invoice. No one has to decipher someone's handwriting. Customer has a clear copy for their records. It is nice we can reprint an invoice for a customer for warranty purposes if they don't hve heirs. Pros We have been through many versions of tracs. We went from paper to Tracs. It was so easy to use. The training curve was very short. The invoices are very easy to read and are some what adaptable to each shop's circumstances. Cons The current version, Enterprise, has totally messed up the recommended services. I would like to be able to go back to the legacy version. No one has really been able to help me set up labels under the new system. Review Source EK Eli K. Technician Automotive Used the software for: 2+ years ### "Needs work" December 13, 2023 3.0 Pros Napa Enterprise is a good software to use to manage small business and easy to use. The work order management is a great system and is a huge improvement from Napa Legacy. Cons Big downer is when receiving payment you can only receive one payment at a time and you must type in the amount to receive. Napa Legacy would auto fill in the amount with the customer balance and after receiving payment you could select another customer. Napa Enterprise makes it so you have to exit the payment screen and reload it to select another customer. Slows down receiving to a crawl. Review Source TG Toby G. owner Automotive Used the software for: 2+ years ### "glitchy program " June 7, 2022 3.0 over all I do like tracs and plan to continue using it however I do feel that the program could be improved if some of the bugs were worked out of it Pros I do like that tracs lets me move in and out of Mitchel as well as prolink for parts ordering we also integrate it with autovitals Cons tracs uses A LOT of power to run this makes the program slow and glitchy esp. when intergrading it with autovitals witch also uses a lot of power the software is prone to locking up and sometimes is very sensitive where you click at on the screen Review Source TH TIm H. Parts Manager Automotive Used the software for: Less than 6 months ### "Hill's Napa Tracs Review" May 24, 2022 2.0 Hasn't been a good experience for us. No one want's to listen to our problems or resolve those problems. I emailed several complaints to I guess if you want to call the sales reps they do not reply. WE ARE NOT TAKING ANY OF THE COURSES DON'T SEE NO NEED TO AND YOU NEED TO LET THEM KNOW THAT SO THAT WE CAN QUIT GETTING EMAILS FROM ! Pros Two things 1.We don't have to have the Main Server up and running so now another user can run his without the Main Server on. 2. Don't have to worry about doing a backup everyday, it does it on it's own. The OLD (Legacy Tracs) SYSTEM was BETTER. Cons We use this for parts sales only, we do not use here for Service Tickets that would be a question that you need to ask our Restoration Shop, we have two different businesses here. I believe we need to look for a new system. We have input some request on the old system, but you pretty much ignored us on that at the time and pretty much ignored us on the new system. Whoever programs the system needs to ask the users what we need not what they want to see. Review Source