# Page 3 | NAPA TRACS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is NAPA TRACS the right Auto Repair solution for you? Explore 261 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/61551/NAPA-TRACS/reviews --- NAPA TRACS 4.2 (261) [View alternatives](https://www.capterra.com/p/61551/NAPA-TRACS/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 16th, 2026 # Page 3 - Reviews of NAPA TRACS ## Showing most helpful reviews Showing 51-75 of 261 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CM Carson M. owner Automotive Used the software for: 2+ years ### "Napa Tracs" May 24, 2022 3.0 Overall the experiance has been good, the only things I do not like is the lack of assistance that is avaialable and difficulty of using parts vendors other than Napa. Pros The ease of making estimates using Napa parts and Mitchel labor is fast and easy. Cons Using parts suppliers other than Napa can be less intuative. Review Source LY Lamar Y. owner Retail Used the software for: 2+ years ### "Dunno" June 7, 2022 4.0 Pros 85% good 85% good 85 % good 85 percent good Cons Cons for software, I had two locations so when I go to invoice someone and accept payment it automatically fills in the blank on how much they should pay. however if they previously had a balance from the former shop it doesn't calculate the right amount owed. definitely screwed me out of money when one of my employee's accept a payment and they don't accept the right amount. because of a software glitch. Review Source RC Robin C. Service Retail Used the software for: 2+ years ### "The old Napa Tracs worked , this doesn't" June 1, 2022 1.0 It actually ruins parts of my day, every day , try having a customer standing in front of you waiting for 3 estimates. I go to O'Reilly's website and look up the parts faster and type them into the Napa Tracs estimate or I would be here all day.... Pros This category is asking for 40 words on what I like. I don't have 40 words. I have been in the automotive repair business for many years. there is nothing about this software that works for this business. Why fix what wasn't broken. Cons Work orders not easy to access, parts look up is way too complicated !!! I worked for Napa for 10 years so how to, and part numbers are not a problem for me. Takes the fast pace out of a a fast paced shop, the parts availability is like looking for gold, time consuming. Go look at O Reilly's website, please Simple, informative. The old Tracs had its flaws, but was very workable( daily I deal with at least 10 invoices a day.). . click on an invoice and go. Now you spend literally 3 minutes trying to get the invoice to alphabetize. Just to open it. Review Source DM Darlene M. Administrative assistant Automotive Used the software for: Less than 6 months ### "Upgrade" June 1, 2022 4.0 I like the system but the service techs don't like the invoicing process as well because we really don't have canned jobs. So if there is something has to be done and you know stuff goes with it . It does not add you have to search for it. Pros I like a lot of the future possibilities. Cons tracking the history is a different process. Reason for choosing NAPA TRACS Pricing and more possibilities. Switched from [Manager SE](https://www.capterra.com/p/145351/Manager-SE/)[Mitchell RepairCenter](https://www.capterra.com/p/83653/Mitchell-RepairCenter/) It is still associated with Mitchell but is cheaper and has more possibilities. Review Source MW Marc W. owner Automotive Used the software for: 2+ years ### "great program for the money" June 8, 2022 4.0 Overall it is a great product and value Pros I like the customer support, email feature and the vin decoding when it works, the mitchell catalog is also a great feature when it works Cons the ability to text customers would be great. the VIN decoding could be a bit more accurate I have had problems where it decodes the wrong engine size or model making it likely to order incorrect parts Review Source LS Lisa S. VP Automotive Used the software for: 2+ years ### "Napa Traces Enterprise" June 1, 2022 5.0 So far I have had no issues with software, except one time when \[SENSITIVE CONTENT\] went down across the US. A very good tool, wish I had more time to use other features of it but with running the business and having employees my time is limited. Pros It works with my QB, easy to use. I use Asset management also with Tracs to track tech's time. Cons sometimes the flexibility on going back to an invoice from a month or so ago and not being able to open it, make any changes for bookkeeping purposes, etc. Reason for choosing NAPA TRACS already with business when we bought it in 2006 Review Source MN Martha N. Sales executive Automotive Used the software for: 1-2 years ### "Why I use NAPA TRACs on my businesses. " March 23, 2023 5.0 It's fairly profitable for my business basing on its state from when I started using it. Pros That it enables me to track my businesses well. Cons That is making to make all my business just using my phone and business is done. Review Source ML Mary L. CFO Automotive Used the software for: 2+ years ### "Napa tracs is VITAL" June 1, 2022 5.0 Napa tracs and our representatives have been a valuable asset to our business. Can't imagine not having it Pros Many features in tracs are important to our business. As the accountant, I love how the info from tracs propagates to our Quickbooks with one click. It's a central place for all info needed by our team. Cons Sometimes customer payments don't close out their invoices. They show a zero balance on their account but in quickbooks they have open invoices that the payments aren't applying to. I have to manually close those invoices. Reason for choosing NAPA TRACS I asked 5 other successful shops in our town what system they used. All 5 said Tracs. 5 out of 5 was good enough for me. Review Source DP Don P. Owner Automotive Used the software for: 2+ years ### "Happy but some room for improvement" May 24, 2022 4.0 Pros I like being able to check the parts at the NAPA store, I also like the capability to look up the times for the labor estimates. Cons I do not like to have the caps lock on all the time and I would really prefer to be able to see on the invoice when customers have made multiple payments and what the final total is when telling them it is done and not have to figure out what payments they have made and what their balance is. Review Source Response from NAPA Auto Parts May 25, 2022 Hi, you might be on our Legacy platform. You do not have to use the caps lock all of the time, That is a user preference. TRACS Enterprise 3.3 allows also has the features you are looking that you describe in your post. would you like someone to contact you about upgrading? RC Roxann C. bookkeepr Automotive Used the software for: 2+ years ### "Tracs review" June 7, 2022 5.0 Everyone can read the invoice. No one has to decipher someone's handwriting. Customer has a clear copy for their records. It is nice we can reprint an invoice for a customer for warranty purposes if they don't hve heirs. Pros We have been through many versions of tracs. We went from paper to Tracs. It was so easy to use. The training curve was very short. The invoices are very easy to read and are some what adaptable to each shop's circumstances. Cons The current version, Enterprise, has totally messed up the recommended services. I would like to be able to go back to the legacy version. No one has really been able to help me set up labels under the new system. Review Source ML Mark L. owner Automotive Used the software for: 2+ years ### "Be careful" July 13, 2019 4.0 The base program is great-lots of changes from legacy to enterprise-some good some not-many useful features from legacy not in enterprise-NAPA doesn't seem to be interested in suggestions from users-would recommend test driving before buying Pros works pretty good to do daily repair orders-has some very nice features to run my business-help desk has some of the best people ever-they know the product-usually get things done properly and quickly so you can carry on Cons For over 8 years I have been promised that "soon Tracs will allow industry wide ordering that works well" Not true! Unless you order 99% of your parts from NAPA you will not be happy. Every time I contact Tracs to find out when there will be a fix I'm given another excuse-in their defense I am using the software at no charge right now but I would much rather pay them and have the product they promised to deliver. Alternatives considered [Manager SE](https://www.capterra.com/p/145351/Manager-SE/) Reason for choosing NAPA TRACS As stated-I was told it would work with other vendors-turns out it's very poor at that function, but I'm an old guy and it's hard to change once familiar with a system Review Source SP Stephanie P. Manager Automotive Used the software for: 2+ years ### "Outdated" May 24, 2022 4.0 I like the new tracs better than the old tracs but feel it is still outdated. Pros The ease of prolink built in and part ordering, Cons Returning parts is extremely tedious, lack of text features or built in DVI, most other cloud based softwares offer this inclusively with the cost of their software. Reason for choosing NAPA TRACS The only reason I haven't switched is the retraining process of employees Review Source EK Eli K. Technician Automotive Used the software for: 2+ years ### "Needs work" December 13, 2023 3.0 Pros Napa Enterprise is a good software to use to manage small business and easy to use. The work order management is a great system and is a huge improvement from Napa Legacy. Cons Big downer is when receiving payment you can only receive one payment at a time and you must type in the amount to receive. Napa Legacy would auto fill in the amount with the customer balance and after receiving payment you could select another customer. Napa Enterprise makes it so you have to exit the payment screen and reload it to select another customer. Slows down receiving to a crawl. Review Source PJ Paula J. Owner Operator Used the software for: 2+ years ### "After receiving a new territory rep for Tracs, we are much more at ease with the program." April 8, 2018 4.0 Pros Program operates as it should, territory rep has helped immensely with getting our unused/unprogrammed portion working after many years. It pays to have a local person to help with questions and help with programming setup. Cons Tracs has been pretty slow with changes in the software over the years. Probably because they relied on their parts sales people to recommend changes. Our territory Tracs rep has been tremendous getting us up and running better. I agree with another reviewer that we should be able to incorporate google calendar into Tracs, the schedule in Tracs is very hard to use, I would like to be able to add who and what I want without creating a work order. Tracs needs to have a direct link in Tracs for VIN Decoding instead of in ProLink. I have stopped using the NAPA Mobile App Vin Decoder due to its inaccuracy. Parts ordering could be improved with other suppliers besides NAPA. Review Source Response from NAPA Auto Parts April 19, 2018 Hi Paula, We have averaged (3) updates a year to the application. We gather changes for future development from our customer base. The majority of these are from our User Group Meetings as well as our online training sessions. We also get them from our Support Staff based upon customer request. We compile those and look at what makes the most sense for the majority of our customer base. I agree, the ¿Calendar¿ in Legacy TRACS is hard to use. We are currently redesigning how it looks, operates and integrates to other products. Google Calendar is a good suggestion. EP Eric P. Owner Automotive Used the software for: 2+ years ### "Excellent automotive shop management!" June 1, 2022 5.0 I've been using Tracs for over 15 years, it's been great. The newest iteration, Enterprise, is great! Pros Simple, easy to use. Great integrated labor and parts ordering. Great reporting once you know how to use it. Cons System settings menus aren't organized very intuitive. Reporting is great but has a learning curve. Alternatives considered [Manager SE](https://www.capterra.com/p/145351/Manager-SE/) Reason for choosing NAPA TRACS Better integration as a Napa Auto Care Center. Review Source TG Toby G. owner Automotive Used the software for: 2+ years ### "glitchy program " June 7, 2022 3.0 over all I do like tracs and plan to continue using it however I do feel that the program could be improved if some of the bugs were worked out of it Pros I do like that tracs lets me move in and out of Mitchel as well as prolink for parts ordering we also integrate it with autovitals Cons tracs uses A LOT of power to run this makes the program slow and glitchy esp. when intergrading it with autovitals witch also uses a lot of power the software is prone to locking up and sometimes is very sensitive where you click at on the screen Review Source MC Michael C. OWNER Automotive Used the software for: 2+ years ### "Good product. " June 1, 2022 4.0 Pros Easy to use and easy to make estimates. Easy to look up NAPA pricing. Cons I wish there was a way to add in additional owner info, like with a married couple, who wish I would call the one or the other at certain times. If there was a spot for two owners and a way to differentiate the phone numbers for each that would be very helpful. Reason for choosing NAPA TRACS The price, but I miss the feature of being able to add in other pricing sources like I had in Mitchell. Switched from [Mitchell RepairCenter](https://www.capterra.com/p/83653/Mitchell-RepairCenter/)[ALLDATA](https://www.capterra.com/p/10010667/Alldata/) When I bought the shop and moved from the other shop I was running I switched. Review Source MM Michele M. OWNER Automotive Used the software for: 1-2 years ### "napa tracs review" June 7, 2022 3.0 I have introductory pricing and ProDemand at a good price as a bundle So that has been a good but once the price goes up I will end up paying for software features I don't use If there was a simple version available for a cheaper price with less features but still ties into Napa Tracs Pros 1\. ease of ordering Napa parts 2. plate and vin scan into work order Cons The software is cumbersome and difficult to learn for a small auto repair shop we dont use 75% of the features Switched from [Identifix Shop Manager](https://www.capterra.com/p/230863/Identifix/) we became a napa quality care center and this had a better price at the time with the NAPA part ordering feature Review Source MP Mark P. owner Automotive Used the software for: 2+ years ### "Great product" June 1, 2022 5.0 I have used TRACS for 20 years and have been a power user and attended training and have even participated in assisting the support team troubleshoot and correct issues. Everyone I have dealt with these past 20 years has been friendly and helpful. The features and benefits as well as the overall ability of the software to perform all needed activities is amazing. Very few users can even comprehend how much TRACS can accomplish. Pros I use most every feature TRACS. The ability to connect, look up parts, transfer them to the work order and transmit the order is excellent. The support has been awesome since the first day. The TRACS team is constantly updating features. Cons There are always things that some user may want and others may never use but the support team tries to add features when available to meet your needs. Review Source RW Randy W. Operations manager Consumer Services Used the software for: 1-2 years ### "Tracs come up short in reporting functions and support" May 24, 2022 3.0 Pros The cost is reasonable. Once we adjusted to its unique style it is fairly functional for our daily use. Cons It reporting features for our 4 shops is abysmal. Getting support or response for requests to fix items is a no-go. Mostly the solution we are offered is to purchase a third-party work around. Switched from [Yes Prime](https://www.capterra.com/p/25891/Yes-Management-System/) Pace wasn't ready to be cloud based, and our 4 location server was in need of being replaced. Since our other businesses were cloud based we were looking to move our automotive business to the cloud too. Review Source TH TIm H. Parts Manager Automotive Used the software for: Less than 6 months ### "Hill's Napa Tracs Review" May 24, 2022 2.0 Hasn't been a good experience for us. No one want's to listen to our problems or resolve those problems. I emailed several complaints to I guess if you want to call the sales reps they do not reply. WE ARE NOT TAKING ANY OF THE COURSES DON'T SEE NO NEED TO AND YOU NEED TO LET THEM KNOW THAT SO THAT WE CAN QUIT GETTING EMAILS FROM NAPA TRACS! Pros Two things 1.We don't have to have the Main Server up and running so now another user can run his without the Main Server on. 2. Don't have to worry about doing a backup everyday, it does it on it's own. The OLD (Legacy Tracs) SYSTEM was BETTER. Cons We use this for parts sales only, we do not use here for Service Tickets that would be a question that you need to ask our Restoration Shop, we have two different businesses here. I believe we need to look for a new system. We have input some request on the old system, but you pretty much ignored us on that at the time and pretty much ignored us on the new system. Whoever programs the system needs to ask the users what we need not what they want to see. Review Source JN Jim N. Owner Automotive Used the software for: 2+ years ### "Tracs" June 10, 2022 4.0 It’s been a very positive experience Pros The support staff. They are always there and helpful. I never feel dump for asking a question they may think is basic Cons I really don’t know of anything negative to say except that I think some of the updates are unnecessary and confusing. See I have a sight problem so ever simple changes can make my life miserable. But I catch on after awhile. Reason for choosing NAPA TRACS I was a Autocare shop. It’s what you did Review Source JC Jim C. President Automotive Used the software for: 2+ years ### "TRACS after multiple years of use" May 24, 2022 4.0 Pros The "Windows" format is very nice. Has most of the features we need. Integration was simple as we were not using a shop management program prior to purchase. Cons Spell check is dismal at best. No way of adding "industry" related words to the dictionary. IE: Hyd. for hydraulic oil. The older version allowed this but the Legacy version does not. The most frustrating MISSING feature is a "predictive" search feature for searching parts (Items). It should auto populate as you start to search. Same thing applies to the customer look up. If you don't type in the customer name EXACTLY as it is in the system it will not pull up. Review Source JG Jesse G. OWNER Automotive Used the software for: 1-2 years ### "JD Services Review" June 2, 2022 5.0 Overall experience has been great except for the issue discribed above. Pros It was a smooth integration, customer support is amazing! So wonderful to have a team behind the product to help us in the field. Cons There was an update made that took away my ability to edit a repair order after it was closed. I can do it the same day, but after one day, I have to call in and spend 20 min on the phone with tech support to add information or fix a mistake. I think this is absolutly crazy that I can't do this anymore. It really frustrates me that I can't do this function in my own business. Review Source LW Liz W. Bookkeeper Automotive Used the software for: 2+ years ### "Napa Tracs is great" May 25, 2022 4.0 I love that it’s all encompassed all the ordering parts and labor rates on one easy to use platform. Pros It’s easy to use and helps with all organization for taxes and billing and part ordering Cons I could use a manual for occasionally used Reports or items to add. Reason for choosing NAPA TRACS The hook into the local Napa store for parts was a big deciding factor. Also the taxes are so much easier to prepare! Review Source Similar Products Featured ## Related categories [Auto Repair](https://www.capterra.com/auto-repair-software/)