# Page 4 | NAPA TRACS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is NAPA TRACS the right Auto Repair solution for you? Explore 260 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/61551/NAPA-TRACS/reviews --- NAPA TRACS 4.2 (260) [View alternatives](https://www.capterra.com/p/61551/NAPA-TRACS/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 16th, 2026 # Page 4 - Reviews of NAPA TRACS ## Showing most helpful reviews Showing 76-100 of 260 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use kS kevin S. Office assistant Automotive Used the software for: 2+ years ### "Feels built for Windows 95" September 11, 2019 3.0 Overall, it is probably one of the least functional programs I've ever used. It's a great idea and was probably the best option a decade ago but it could use a full rebuild Pros It's nice that it keeps track of customers, their vehicles and the repair history. I also like being able to order parts directly from the program. Cons The software feels like it was built for old computers and has just constantly had new code dumped on top. We have issues with it nearly every day and frequently have to have support come through remote viewer and reinstall it. It has a million different functions and tools but only a very small percentage of them actually work. Review Source Response from NAPA Auto Parts September 12, 2019 Hey Kevin I'm really sorry to hear that you are having major issues with your program. Upon looking at your account it seems you are on our legacy platform and we recently released our Enterprise program which is our most up to date program. I'm curios to know what kind of issues you have had with legacy so that i can pas this information over to our developers. I encourage that you give us a call to discuss a demo of our newer version of the program i think this is what you could be looking for. Feel free to contact us at 800-659-3710. Thank you for your feedback. JW Jon W. Manager Automotive Used the software for: 1-2 years ### "Best software for Napa customers" June 7, 2022 5.0 Overall I am completely satisfied Pros Integrates seamlessly with my local Napa parts store. Estimates and billing take less time to complete than they did with my previous software that did not allow Napa integration. Cons It is Not cloud based do it slows down my computer. I’m sure there are security benefits to this. Review Source MK Matt K. OWNER Automotive Used the software for: 2+ years ### "napa tracs" May 24, 2022 5.0 Pros Software is easy to use. Doesn't take long to figure out how to use it. Makes it very easy to see what you have done in the past for a customer. You can create multiple estimates for a customer, and as they approve them just transfer them right to your work order. Cons When you are creating estimates for a customer they are tied to the invoice that you created them on. If a customer decides to do a job later you have to go back through your past invoices to find where the estimate is. Review Source mF matt F. manager Automotive Used the software for: 1-2 years ### "Powerful but needs some tweaks to be competitive with newer products " September 26, 2022 5.0 Pros Its a very powerful software that is very underutilized Cons ability to scan to ro. ability to have a separate accounting/ hour matrix for comebacks and warranty work. integration with other card processing machines. built in vehicle inspection reporting system Review Source AJ Allen J. President Automotive Used the software for: 2+ years ### "Tracs review" June 7, 2022 2.0 Its good about keeping up with invoice and mechanics but its all the time not responding and you have to shut it down and restart the program Pros Keeping up with invoices and keeping up with mechanics that does the jobs Cons The pricing on Tracs does not match the over counter price at my local Napa store, Tracs is always not responding Tracs does not look up vin numbers right, Tracs is very slow Reason for choosing NAPA TRACS Was persuaded by Napa team Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) I use Napa store alot Review Source rR rick R. owner Retail Used the software for: 2+ years ### "owner" May 25, 2022 4.0 forgetting how to change some of the settings and spending the time to go thru help screens Pros user friendly, easily manulipulated. ability to set user paramaters Cons some screens switch to light type (unreadable) Reason for choosing NAPA TRACS was not looking to convert. was at a napa tool show Switched from [AutoShop](https://www.capterra.com/p/35810/AutoShop/) ease of use Review Source AK Allen K. OWNER Automotive Used the software for: 2+ years ### "This is not a very good program for the amount of money " June 1, 2022 2.0 nothing at this time I am questing if I still want to keep the program. Pros Easy to lookup customers by name, vin, number, tag Cons The software in my opinion could be a lot better. Orders sent on po; store says they never received the order. I have transferred items to recommend service and it will not be there. Sometime times when you have a existing vehicle in the system and you need to go to prolink it can't find the vehicle. Sometimes it wont even connect to prolink or any of the other tabs it just sits there and spins. The list is to long to keep going. Review Source JK Jodi K. Owner/ Office Mgr Automotive Used the software for: 2+ years ### "Napa TRACS" June 1, 2022 5.0 Overall experience has been very good. We have used TRACS since the early 2000's. Pros We like the ease of use with Napa TRACS and the reporting features and reports are helpful in looking at numbers. Cons There are a few little things I would like changed but understand that the company has to go with what the majority use. I would like to see easier payment entry when entering fleet payments and full options for payments on the invoice screen. Reason for choosing NAPA TRACS I ties into being an Auto And Truck Center and Easy to use. Review Source DN David N. CEO Automotive Used the software for: 2+ years ### "Great Product!" June 7, 2022 5.0 This is an all in one program. Pros Ease of use and very easy to train others to use. Cons None, there is nothing at all that the NAPA Tracs people won't due Alternatives considered [Shopmonkey](https://www.capterra.com/p/169022/Shopmonkey/)[Shop-Ware](https://www.capterra.com/p/153469/Shop-Ware/)[Protractor](https://www.capterra.com/p/18043/Protractor-NET/) Reason for choosing NAPA TRACS Cost and program abilities Switched from [Manager SE](https://www.capterra.com/p/145351/Manager-SE/) Try something different Review Source CJ Carolyn J. Manager Retail Used the software for: 2+ years ### "NAPA TRACS is an easy program to learn and maintain. We use it in a company with multiple locations" April 4, 2018 5.0 Pros The ease of writing and updating work orders is fantastic. I like that you can do everything from writing purchase orders to checking history and updating recommended service from one screen. I also like being able to program it for a "check and balance" reminder so a ticket can't be invoiced without a PO being received or without a customer group and cause of failure being entered. It is nice to also limit access for different employee groups so that for example a technician in the shop looking up parts can't unlock or change an invoice. In our company with multiple locations, it will also allow us to link into or change shops for customer and vehicle information. Cons The system has a way of changing edited items back on its own. There isn't anything more frustrating than to quote a customer an estimate, only to find that when you originally had two parts on the estimate ( such as two rotors ), the system had changed it back to a quantity of one. The same thing occurs if you edit a price, it automatically changes back....frustrating if you don't realize before you invoice. Review Source Response from NAPA Auto Parts April 19, 2018 Carolyn, I am going to have support contact you. There is no reason for a saved Work Order to have a part or price changed. KH Karen H. owner Automotive Used the software for: 2+ years ### "Amazing software for my small automotive/repair business" June 7, 2022 5.0 Pros my customers depend on me to let them know when and what there vehicle needs and if a part is under warranty i can see when it was put on there vehicle..... Cons Nothing!!! If my computer goes down i am lost with my napa tracs Reason for choosing NAPA TRACS To make my life easier as a small business - i can pay my state sales taxes with ease and do my yearly taxes much easier Review Source DR Danelle R. OWNER/ SERVICE WRITER Automotive Used the software for: 2+ years ### "Needs to be updated" June 7, 2022 4.0 Pros I like that Napa is integrated with the software. It makes my job of making estimates easy. Cons I get the most frustrated that I can only use one window at a time. There are times that while making an estimate I will either have a customer come in to pay or the phone rings and I need to get in another window. This forces me to end what I am doing so I can help the customer. Alternatives considered [ALLDATA](https://www.capterra.com/p/10010667/Alldata/) Review Source TK Tom K. PRESIDENT Automotive Used the software for: 2+ years ### "president" June 3, 2022 4.0 Very good we have used it a long time. It works very well with our shop. We are 65 miles from parts so knowing where parts are and when they will be at are shop is huge. I t is nice to see profitability on each ticket. very simple to use. Pros We like how easy it is to use electronic cataloging with the work orders. we can easily see where parts are and how long to get them. lately with some parts hart to get it helps to know where it is . Cons it would very easy to put a small book keeping program with it. tTo make it simpler than imorting to qick books Review Source SD Shane D. Manager Automotive Used the software for: 1-2 years ### "Tracs" June 1, 2022 3.0 We have been using Napa Tracs from the start and have worked with you guys to get bugs worked out not all options work as they should yet Pros Pro Link and vin decoder when works. History and note section is handy Cons Bugs in the system that cause vin decoder not to work at times, loosing tickets after you build them. Or when you close them when Invoiced. Review Source DL Daniel L. President Automotive Used the software for: 2+ years ### "Tracs Opinion" May 26, 2022 5.0 Tracking invoice profits and other KPI's. Pros Parts lookup to invoice integration. Payment processing via 360 integration. Customer history. Back Office integration with Quickbooks and TRACS. Cons Program seems to slow during use during the day. Do not like having to restart server this frequently. No other programs we use require this. TRACS should be able to fix their "Memory Leaks" issues. Would like a more robust time clock capable of tracking payroll similar to Labor profit management. Review Source RA Ruth A. owner Automotive Used the software for: 2+ years ### "Napa Tracs" May 30, 2022 3.0 Pros the reports section, even though we only use a few select reports. Cons Teh scheduling feature is cumbersome to use and has a lot of limitations that need improvement. Also in order to invoice a ticket, all purchased items have to be received individually, which can be very time consuming. Reason for choosing NAPA TRACS Because that is the product that was used in the shop I worked at before. Review Source BT Blake T. Owner Automotive Used the software for: 2+ years ### "Gets the job done" June 3, 2022 4.0 We use it daily and no major issues thus far, other than when having to make corrections when customers are charged incorrectly. Pros It's interface is fairly easy to use and being able to see what is in stock at the stores can be very helpful. Cons When making corrections it can be a litte confusing and a little more user friendly. If this system could print old schooler mailer reminders for the user to send to customers Review Source VP Vernon P. Auto repair Automotive Used the software for: 2+ years ### "Great to improve your bottom line " June 7, 2022 5.0 Great very happy with Napa tracs Pros Helps add to customer service repair needs Cons Need a way to mark job status and estimated repair time Switched from [Manager SE](https://www.capterra.com/p/145351/Manager-SE/) Helps with ordering from napa Review Source WP William P. PRESIDENT Automotive Used the software for: 2+ years ### "ok, but needs improvement" June 3, 2022 3.0 if it wasnt such a pain to start all over with something else I would Pros there is nothing exceptional to comment on Cons has to manually backup every 30 hrs. should be able to do it by itself during the night. if I make a mistake on an invoice I cannot go back to a work order to fix it. VIN decoder is seriously flawed. Labor times leave a lot to be desired, however this comes from Mitchell. Since last update everything is extremely slow! Frequently I get message that my subscription is going to expire even though it isnt. Review Source JM Jim M. President Mechanical or Industrial Engineering Used the software for: 2+ years ### "Jim TRACS Review " June 7, 2022 4.0 It is ok Pros We use the Work Orders, Invoices, Purchase Orders Cons Finding a part used with a customer by description would be nice Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) We were not using all the features Quickbook had. Now we know more about some of those features. Review Source cG charles G. OWNER Automotive Used the software for: 2+ years ### "Keep looking" May 25, 2022 3.0 It has worked. Pros Very basic and simple to use for invoices. Not easy for communicating with customers Cons Never update very simple system does not keep up with the times. Alternatives considered [Manager SE](https://www.capterra.com/p/145351/Manager-SE/) Reason for choosing NAPA TRACS I am a napa auto care Review Source JC Jay C. owner Automotive Used the software for: 2+ years ### "Tracs" May 24, 2022 5.0 In general its been a great upgrade and reliable Pros Keeps me organized and customers history Cons Has alot of features that are not important to my small shop Reason for choosing NAPA TRACS Im a Napa Autocare center Review Source DJ Don J. owner Automotive Used the software for: 2+ years ### "evolving product" June 7, 2022 3.0 troubling to the degree of researching other point of sale options. Pros The fairly consistent usage from legacy to enterprise is good. There are some promising items within Enterprise - the schedule is better, the estimating, matrix info is easier to use. Cons I wish the programmers would finish some of the items they started and get the bugs worked out rather than move on to the next "feature request". Get the foundation solid, then move forward! Reason for choosing NAPA TRACS no, upgraded from legacy. Review Source AS Azael S. Owner Automotive Used the software for: 1-2 years ### "Owner " June 1, 2022 5.0 I love it Pros I just love the software in general. Over the years it has made my job easier Cons I would like to add picture messages if possible. Other companies have it. Alternatives considered [Shopmonkey](https://www.capterra.com/p/169022/Shopmonkey/) Reason for choosing NAPA TRACS The price Review Source ML Mark L. Owner Automotive Used the software for: 2+ years ### "TRACS Review Part 2" June 30, 2025 5.0 Overall, it is very good. With each new update, there are things getting addressed to make it work better. Pros They are constantly updating the platform while taking input from the end users. I have been selected to work on the TRACS Advisory Council. Cons The parts process is still clunky and time consuming. While I understand the reasoning for the process, it is still time consuming. Review Source Similar Products Featured ## Related categories [Auto Repair](https://www.capterra.com/auto-repair-software/)