# Gatemaster Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Gatemaster Software - reviews, pricing plans, popular comparisons to other Ticketing products and more. Source: https://www.capterra.com/p/61552/Gatemaster --- # Gatemaster Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Gatemaster ## What is Gatemaster? Gatemaster is a comprehensive all-in-one attraction management suite that is used by admission and attraction-based industries worldwide. Our software is renowned for its flexibility, reliability, and user-friendliness. It is being utilized by businesses of all sizes across 16 countries. We have introduced an innovative guest-driven transaction feature that can enhance online revenue by 20-40%. ## What is Gatemaster used for? [Point of Sale](https://www.capterra.com/point-of-sale-software/)[Ticketing](https://www.capterra.com/ticketing-software/)[Zoo](https://www.capterra.com/zoo-software/) Top alternative Featured Overall rating Based on 9 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $89 Per User, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Gatemaster?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.gatemaster.com&name=Gatemaster) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Gatemaster 3.7 (9) VS. [3.8 (716)](https://www.capterra.com/p/152638/Epos-Now/reviews/) Starting Price $89 Per User, Per Month Starting Price $349 Flat Rate, One Time Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.7 (9) Ease Of Use 3.8 (112) Value For Money 4.3 (7) Value For Money 3.6 (112) Customer Service 3.8 (8) Customer Service 3.6 (112) ## Gatemaster alternatives [4.2 (146)](https://www.capterra.com/p/164715/ROLLER/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [4.6 (365)](https://www.capterra.com/p/180087/Boulevard/reviews/) Starting price $176.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars Highest Rated [4.9 (11)](https://www.capterra.com/p/10018718/VenueSumo/reviews/) Starting price $300.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.8 (17)](https://www.capterra.com/p/276402/SumUp-Point-of-Sale/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/61552/Gatemaster/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Barcode/Ticket Scanning 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Scan barcodes to ensure accurate pricing and label tracking Customer Accounts 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Record customer information, purchase history, and other notes Customer Data Management 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Searchable repository of information about clients eCommerce Management 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products Electronic Payments 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Electronically collect payments for goods or services Inventory Management 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Track and manage inventory levels to maintain proper supply Gatemaster 67 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage attendance for classes, shifts, meetings, or events Track the attendance of specific individuals or groups The ability to identify a barcode on or within an image or packaging Scan barcodes to ensure accurate pricing and label tracking Track and manage schedules and meetings via an integrated calendar Provides a channel for team members to share media files, communicate, and work together Manage, organize, and store contact information Accept and process credit card transactions Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Record customer information, purchase history, and other notes Searchable repository of information about clients A collection of customer information such as contact details, demographics, previous interactions, etc. Access previous interactions or concerns to maintain customer relationships Add customized logos and colors to align with company branding Alter the layout and content of reports Import and export data to and from software applications Track products that are for sale at a reduced price or part of coupon promotions Track/record financial donations made by members, along with the issuance of tax receipts/documents Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products Electronically collect payments for goods or services Digitally sign online documents Track employee schedules, availability, and performance across projects and tasks A list of events with their respective dates Schedule and manage the logistics of activities and other gatherings Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus Accept and process financial transactions for gift shops Track and manage inventory levels to maintain proper supply Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items Obtain tickets via Kiosk upon arrival at event Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases Database of members to track personal information of individuals and families Access software remotely via mobile devices Allowing users to order, pay for, obtain, and validate tickets using mobile devices Allow users to buy and sell tickets online, register for events, and collect buyer information Allows event organizers to sell and manage tickets directly on-site Manage and track customer orders for goods, investments, or any other purchases Send / receive, process, and execute orders Automate order processes to improve operational efficiency in fulfillment, shipping, and more Accept, record, and reconcile financial transactions Accept and process customer payments for products or services using hardware and software The ability to print tickets before arriving Design, communicate, and distribute incentives to perform a specific action Receive data and information in real time Active reporting of data and metrics Upload, track, and submit receipts in a central database Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Specify type/number of reserved tickets based on seating selected during booking Tracking, organizing, and controlling retail inventory throughout the supply chain and sales process For retailers Track and facilitate returns of products sold An order generated by a seller to a customer, containing details about products or services Reports specific to sales analysis for trends and strategies Calculation of consumption tax imposed on the sale of goods/services Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. Grants the users access to all events for one season For selection of seat at booking or check-in Set up connections to third-party platforms to improve business processes Create and manage ticket reservations for various events Customize, sell, and distribute tickets Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period Built-in website builder or integration with third-party site Get Advice We can help you find the software with the features you need. Features 3.8 (8) 3.8 Based on 8 reviews ## Pricing Value for money 4.3 (7) Basic $89.00 Per User,Per Month Value for money 4.3 (7) 4.3 Based on 7 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.8 (8) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.8 (8) 3.8 Based on 8 reviews ## User reviews Overall rating 3.7 Based on 9 reviews Filter by rating 5(4) 4(2) 3(1) 2(0) 1(2) Mentioned topic Sorted by most recent AU Anonymous User Marketing Lead Entertainment ### "Decent product but expensive in this category" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 May 22, 2024 A good POS solves for a major issue we were facing with sales streamline but its expensive considering the number of features offered. Pros Good simple user interface and is easy to implement. POS is very good. Cons Reporting is a bit complex, customer support is not great and could be improved. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EF Eric F. Gerente Information Services ### "Gastemaster TUMBA sus clientes - ESTAFA PLENA" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 December 28, 2022 La empresa que le ayuda perdieron mas que 50 mil dolares sobre 6 meses intentando trabajar con Gatemaster. Solo excusas y rodeos. ADEMAS, no me han pagado los servicios de traduccion. PURA FRUADE Pros En principio el software parece bien, pero la realidad es que no sirve.Yo trabajo como traductor, y hice la 'configuracion' del software. LAS senoras son ESTAFADORES y no tiene un producto real. Todo es humo y espejos. Cons Los tecnicos son incompetentes. EL SOFTWARE NO SIRVE Reasons for choosing Gatemaster GATEMASTER parece super bien, pero es todo falso. Fraude. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor September 29, 2023 Thank you for sharing your experience with us. We appreciate all feedback and take it seriously. We understand you are unhappy; the client defaulted on a two-year agreement. We were told the local economy has not fully recovered post-pandemic, which made it difficult for you to make payments, but we have always been committed to resolving any issue they had. We have been in business for over 30 years and have thousands of users of this product worldwide. We are open to discussing improving our software and services with our customers. However, we cannot progress unless we have a conversation with the customer about how we can move forward. Losing this gig must have been frustrating for you, and we want to assure you that we are here to help. SM Stephanie M. Accounts Payable Administrator Leisure, Travel & Tourism ### "Grandmaster Entertains" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 January 23, 2019 The product works well if it suits your business exactly as created. The problems occur if and when you need to customize the software to suit your needs. It is very difficult to change or modify this software. If you need this product for basic point of sales processing you should be fine. Pros I used this product several years ago in a previous job. The company I worked for owned an aquarium, tour boat, banquet hall and an exhibition center. I used this software to create group reservations and to check-in groups upon arrival. This software worked very well for the general admission process and the point of sale terminals in the gift shop and the cafe. The yearly gift shop inventory process went smoothly using this software. The company also sent someone to our location to help us get acclimated to the new system. Cons Personally, I had two main problems with this software. The first problem involved the creation of group visits, we had previously been able to create a group account for a group that was a repeat visitor. Once the account was created, you could pull up the account and view the organization's history of visiting the aquarium. We no longer had this option with Gatemaster. Each visit was a desperate entity and this caused difficulties when billing groups with multiple visits; that required one invoice sent to their corporate office. The second problem involved combination tickets. The combination tickets included visits to both the aquarium and the tour boat or the aquarium and the exhibition center. I would create daily attendance reports which became problematic with Gatemaster because the software was always double counting the attendance on the combination tickets. If a person purchased a combination ticket, the computer counted it as two people visiting not one. We were unable to separate the combination attendance from the admission only attendance. This aspect of Gatemaster was extremely frustrating and it was impossible to get accurate attendance numbers. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JF Jeremy F. Operations Manager Entertainment ### "Great experience from start to finish!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 19, 2018 We went about 10 years without updating our system, (I think that in itself shows you that the product is built to last), and reached a point were are hardware was starting to fail. I contacted Gatemaster to see what we could do to get updated and get our PoS running smoothly again. I was pleasantly surprised when the told me that for a small fee that would not only help me reinstall that software but also update us to their most recent version. I purchased that hardware myself and spent about a week on the phone with the tech support getting everything working again. I can't say enough about the hospitality of the tech support staff. They were patient and always followed through with calling me back and making sure that our problems were solved. As the title says: It was a great experience from start to finish! Pros Gatemaster supplies us with calendar booking, reporting and tracking sales. It hits on all of our needs. Cons The overall aesthetic look of the reports. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Tim C. Lead USA Tech Entertainment ### "10 year Customer" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 16, 2018 With being a customer of Gatemaster for 10 years I can say I would not switch to any other POS . They are always there when I need them and any questions I have they always have a answer for me . The big part as well when you go to the shows they remember you , so you are not just a sale to them they are they for you and your business. Pros The best thing for us is when we hire new employees it is so easy to teach them how to use the system . It also schedules laser tag amazing so you dont over book games . Cons I can not really think of something that stands out to me that I dont like . Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor November 19, 2018 Tim, Thank you for the wonderful review. We have enjoyed having you as a client and love seeing you at trade shows. We hope you can make it to the next Gatemaster Getaway! Please do reach out if you need anything! EA Evan A. CEO Entertainment ### "Great Support!" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 1, 2018 We have been with Gatemaster since 2011 and we are extremely satisfied with their service, knowledge and support. Customer suppport have been there for us constantly helping us out and really taking on our comments and coming back with solutions to help us out. We are a one location FEC getting ready to expand in the new year and Gatemaster will definitely be there with us! Pros As soon as you have a question or a problem, pickup the phone call and 9.9 out of 10 times someone picks up and is ready to help. Great person to person support. Cons Overall the smart gates for the arcades feels a little dated. But we have been contacted and great strives towards updating has been made and they are currently working on new things which is great! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor November 19, 2018 Hi Evan, Thank you for the review. We love client feedback and for the last several years we have been able to implement 80-90% of our client feedback. Keep it coming. We integrated with Intercard recently for those clients interested in something a different. Our support staff works hard, and they love hearing when clients are satisfied. It¿s a great moral boost. Thank you for sharing and thank you for trusting us with your business. Matthew U. CEO Entertainment ### "One of the best things we have done for our business" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 1, 2018 Gatemaster has helped us take our multiple manual systems for POS, ticketing, retail, reporting, e-commerce and combine them into one unified system that was built for our industry. Everyone here loves it from frontline staff to accounting to management it has made all of our lives easier. The purchase process was easy and the Gatemaster staff was so helpful in helping us figure out what we needed. It took us almost a year of deciding to buy the system but they were never pushy and always willing to help. Implementation was streamlined and painless. Ongoing support and upgrades have been great they still treat us like we are one of their best customers even though we know they have many customers much larger than us. Pros Integrated POS, Reporting, Access Control, E-Commerce - Built like it was made for our business - most POS systems just don't understand the ticketing/reservations side of our business and Gatemaster makes it easy while still being powerful enough to handle anything we have thrown at it. Support is some of the best we have ever had always an easy phone call away and they typically remote in and help us understand our questions with hands-on demonstrations. Very receptive to ideas and improvements to the system. Cons The power of the system means that sometimes the backend is not very intuitive but support is always willing and eager to help us understand and get up to speed quickly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor November 19, 2018 Matthew, We are so grateful for your wonderful review. Our support staff is always here if you need us. I am glad to hear we are making doing business with us easy. We love our customers! TN Thomas N. President Recreational Facilities and Services ### "The best system I've ever used!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 29, 2018 I’ve hd this system for 7 years and have been in the miniature golf industry for over 35 years and I wish I had this from the beginning.The experience I’ve had with Gatemaster and continue to have with Gatemaster is by far the best I’ve ever had with any company. I’ve told them more than once they should start a sideline to teach other companies how to run their service and support departments. I think the support staff summed it up best in an email he sent me and explains why Gatemaster takes such great care of its customers “We know that when we sell a system it is the start of a long time relationship that will be for many years to come.” Pros I like the E2 reports having all the information at your finger tips is great. Theft decreased 99% and the ticketing system opened up new sources of revenue Cons Having to update expiration dates for the next season. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor November 20, 2018 Tom, Thank you so much for your kind review. I love sharing with other clients your stories about how Gatemaster reduced theft at your facility. We have enjoyed having you as our customer. It¿s always fun working with you! EB Erik B. CEO ### "Good service until you are a customer" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 0.0 0.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 April 8, 2015 We have gatemaster for 7 years. We paid approx $45,000 for a complete install of 5 terminals and software licenses. Upgrades and ticket support service was included in the purchase. Now that I need to switch over to new computers, which needs a Mac Address swap on the end of Gatemaster. They are forcing me to buy a support agreement of $1,250 annually. On their support FAQ they say it is included in the software license and would only cost $39 per computer which is understandable. Now Mr. Joe Ross , VP of GM blocked me out of the ticket support too unless I pay $1,250 first. So much for service to existing clients. We are in the process of franchising out our business. Unless this matter is solved Gatemaster will not get our business. F Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/61552/Gatemaster/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)