Gatemaster Technology Corporation

Gatemaster


4 / 5
6 reviews

Who Uses This Software?

Ski Resorts, Museums, Aquariums, Zoos, Family Entertainment Centers (FEC's), Lasertag, Golf courses, Haunted Attractions, Tourist Attractions, Leisure Resorts, Waterparks, Cruises and Tours etc.


Average Ratings

6 Reviews

  • 4 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $59.99/month/user
  • Pricing Details
    The cost to own an application is calculated up-front.
  • Deployment
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Gatemaster Technology Corporation
  • www.gatemaster.com
  • Founded 1994
  • United States

About Gatemaster

Designed for Amusement Parks, Water Parks, Go-Kart Tracks, Laser Tag, Mini-Golf, Museums, Zoos, Aquariums and FECs. Manages all aspects of sales, ticketing and party events. Also features an integrated web store. No ongoing fees or per ticket charges. Upgradeable from 1 to 1000 station systems. Since 1994.


Gatemaster Features

  • Barcode Scanning
  • Commission Management
  • Customer Account Profiles
  • Discount Management
  • eCommerce
  • Gift Card Management
  • Inventory Management
  • Layaway Management
  • Loyalty Program Support
  • Ordering Automation
  • Pricing Management
  • Restaurant POS
  • Retail Management
  • Returns Tracking
  • Sales Tracking
  • Touch Screen
  • Collections Management
  • Event Management
  • Exhibit Management
  • Gift Shop POS
  • Grant Management
  • Insurance Management
  • Membership Management
  • Ticketing
  • Barcode / Ticket Scanning
  • Box Office Management
  • Concessions Management
  • Customer Database
  • Event Management
  • Fundraising Management
  • General Admission
  • Kiosk Ticketing
  • Mobile Ticketing
  • Online Ticketing
  • Onsite Ticketing
  • POS
  • Print-at-Home
  • Reserved Seating
  • Season Tickets
  • Ticket Brokering
  • VIP & Discount Tickets

Gatemaster Reviews Recently Reviewed!


Capterra loader

One of the best things we have done for our business

Nov 01, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Integrated POS, Reporting, Access Control, E-Commerce - Built like it was made for our business - most POS systems just don't understand the ticketing/reservations side of our business and Gatemaster makes it easy while still being powerful enough to handle anything we have thrown at it. Support is some of the best we have ever had always an easy phone call away and they typically remote in and help us understand our questions with hands-on demonstrations. Very receptive to ideas and improvements to the system.

Cons: The power of the system means that sometimes the backend is not very intuitive but support is always willing and eager to help us understand and get up to speed quickly.

Overall: Gatemaster has helped us take our multiple manual systems for POS, ticketing, retail, reporting, e-commerce and combine them into one unified system that was built for our industry. Everyone here loves it from frontline staff to accounting to management it has made all of our lives easier. The purchase process was easy and the Gatemaster staff was so helpful in helping us figure out what we needed. It took us almost a year of deciding to buy the system but they were never pushy and always willing to help. Implementation was streamlined and painless. Ongoing support and upgrades have been great they still treat us like we are one of their best customers even though we know they have many customers much larger than us.

Vendor Response

by Gatemaster Technology Corporation on November 19, 2018

Matthew, We are so grateful for your wonderful review. Our support staff is always here if you need us. I am glad to hear we are making doing business with us easy. We love our customers!

Great Support!

Nov 01, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: As soon as you have a question or a problem, pickup the phone call and 9.9 out of 10 times someone picks up and is ready to help. Great person to person support.

Cons: Overall the smart gates for the arcades feels a little dated. But we have been contacted and great strives towards updating has been made and they are currently working on new things which is great!

Overall: We have been with Gatemaster since 2011 and we are extremely satisfied with their service, knowledge and support. Customer suppport have been there for us constantly helping us out and really taking on our comments and coming back with solutions to help us out. We are a one location FEC getting ready to expand in the new year and Gatemaster will definitely be there with us!

Vendor Response

by Gatemaster Technology Corporation on November 19, 2018

Hi Evan,

Thank you for the review. We love client feedback and for the last several years we have been able to implement 80-90% of our client feedback. Keep it coming. We integrated with Intercard recently for those clients interested in something a different.

Our support staff works hard, and they love hearing when clients are satisfied. It¿s a great moral boost. Thank you for sharing and thank you for trusting us with your business.

The best system I've ever used!

Oct 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the E2 reports having all the information at your finger tips is great. Theft decreased 99% and the ticketing system opened up new sources of revenue

Cons: Having to update expiration dates for the next season.

Overall: I've hd this system for 7 years and have been in the miniature golf industry for over 35 years and I wish I had this from the beginning.The experience I've had with Gatemaster and continue to have with Gatemaster is by far the best I've ever had with any company. I've told them more than once they should start a sideline to teach other companies how to run their service and support departments. I think the support staff summed it up best in an email he sent me and explains why Gatemaster takes such great care of its customers "We know that when we sell a system it is the start of a long time relationship that will be for many years to come."

Vendor Response

by Gatemaster Technology Corporation on November 19, 2018

Tom,

Thank you so much for your kind review. I love sharing with other clients your stories about how Gatemaster reduced theft at your facility. We have enjoyed having you as our customer. It¿s always fun working with you!

Great experience from start to finish!

Nov 19, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Gatemaster supplies us with calendar booking, reporting and tracking sales. It hits on all of our needs.

Cons: The overall aesthetic look of the reports.

Overall: We went about 10 years without updating our system, (I think that in itself shows you that the product is built to last), and reached a point were are hardware was starting to fail. I contacted Gatemaster to see what we could do to get updated and get our PoS running smoothly again. I was pleasantly surprised when the told me that for a small fee that would not only help me reinstall that software but also update us to their most recent version. I purchased that hardware myself and spent about a week on the phone with the tech support getting everything working again. I can't say enough about the hospitality of the tech support staff. They were patient and always followed through with calling me back and making sure that our problems were solved. As the title says: It was a great experience from start to finish!

Capterra loader

10 year Customer

Nov 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The best thing for us is when we hire new employees it is so easy to teach them how to use the system . It also schedules laser tag amazing so you dont over book games .

Cons: I can not really think of something that stands out to me that I dont like .

Overall: With being a customer of Gatemaster for 10 years I can say I would not switch to any other POS . They are always there when I need them and any questions I have they always have a answer for me . The big part as well when you go to the shows they remember you , so you are not just a sale to them they are they for you and your business.

Vendor Response

by Gatemaster Technology Corporation on November 19, 2018

Tim,
Thank you for the wonderful review. We have enjoyed having you as a client and love seeing you at trade shows. We hope you can make it to the next Gatemaster Getaway! Please do reach out if you need anything!

Good service until you are a customer

Apr 08, 2015
1/5
Overall

1 / 5
Ease of Use

1 / 5
Customer Support

Comments: We have gatemaster for 7 years. We paid approx $45,000 for a complete install of 5 terminals and software licenses. Upgrades and ticket support service was included in the purchase. Now that I need to switch over to new computers, which needs a Mac Address swap on the end of Gatemaster. They are forcing me to buy a support agreement of $1,250 annually. On their support FAQ they say it is included in the software license and would only cost $39 per computer which is understandable. Now Mr. Joe Ross , VP of GM blocked me out of the ticket support too unless I pay $1,250 first. So much for service to existing clients. We are in the process of franchising out our business. Unless this matter is solved Gatemaster will not get our business. F