FieldConnect

FieldConnect

5 / 5 6 reviews

Who Uses This Software?

Any size organization with a field services team using Microsoft Dynamics ERP, Sage 300 (Timberline), or Viewpoint CS. Markets include HVAC, Construction, Property Management, Plumbing & Electrical. +


Average Ratings

6 Reviews
  • 5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • FieldConnect
  • www.fieldconnect.com
  • Founded 2002
  • United States

About FieldConnect

FieldConnect empowers your field service teams providing state-of-the-art mobile solutions designed around the business demands of your field service organization. Since 2002, we continue to ignite optimized workflows, create simple engaging interfaces for your technicians, generate expedient invoice processes for accounting, and increase efficiency for dispatchers. The field service solution of choice for Dexter + Chaney, Microsoft, Sage, Viewpoint, and top systems integrators.


FieldConnect Features

  • Asset Tracking
  • Commercial Properties
  • Customer Database
  • Dispatch Management
  • Equipment Management
  • Job Costing
  • Job Management
  • Maintenance Scheduling
  • Residential Properties
  • Routing
  • Scheduling
  • Work Order Management
  • Billing & Invoicing
  • Call Center Management
  • Contract Management
  • Customer Database
  • Dispatch Management
  • Electronic Signature
  • Inventory Control
  • Job Management
  • Mobile Access
  • Quotes / Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management
  • Billing & Invoicing
  • Customer Database
  • Dispatch Management
  • Inventory Control
  • Job Management
  • Maintenance Scheduling
  • Mobile Access
  • Quotes / Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management
  • Billing & Invoicing
  • Customer Database
  • Dispatch Management
  • Inventory Control
  • Job Management
  • Mobile Access
  • Quotes / Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management
  • Billing & Invoicing
  • Call Center Management
  • Contract Management
  • Customer Database
  • Inventory Control
  • Job Management
  • Job Tracking
  • Mobile Access
  • Routing
  • Scheduling
  • Self Service Portal
  • Service History Tracking
  • Technician Management
  • Work Order Management
  • Contract Management
  • Customer Database
  • Dispatch Management
  • Inventory Control
  • Job Management
  • Preventive Maintenance
  • Quotes / Estimates
  • Recurring Appointments
  • Routing
  • Scheduling
  • Task Management

FieldConnect Reviews Recently Reviewed!

Awesome products & great support/sales staff!

Jul 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Very user friendly and makes operations much easier. Great support if you run into issues or need help!

Cons: Wish it would allow us to function within our union terms, regular, overtime, doubletime rules/regulations.

Great setup and support. Ability to manage our service department via a web service is awesome.

Jul 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: We were able to get our Service Department up and running faster with this software than if we had relied on Viewpoint alone. The ability to use any browser is awesome. Phone/Tablet/PC. Tech support is very responsive and knowledgeable. The performance of the software is great.

Cons: We had no problems with this software that support couldn't quickly resolve. The price per license is a little pricey but still less than a viewpoint license cost.

Overall: Able to move communications away from email and calls and more towards an ipad based system. Software was also able to more effectively manage paper items by using easy to create electronic forms and the ability to attach pictures to our work orders in our ERP.

Very helpful in transitioning our organization from a paperless to electronic environment

Jul 21, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: FieldConnect had a very nice interface for both the user and the manager and had a seamless connection to our ERP

Cons: Not very customizable and reports were very limited. Also, some of the pay/timeclock features were limited.

We've been using Field Connects offerings for 6-7 years. They have been an amazing partner!

May 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Field Connect has become one of our most important vendors. We use their suite of products (Field Access, Field Direct, Field Quotes, Field Time and Field Projects). Their offerings have improved our efficiency, greatly improved our communication with customers and helped improve our effectiveness in the field. Our technicians love the software and our customers have never been so informed. Field Connects support and responsiveness to our issues and requests is second to none. If I had to do it all over again, they would be my first pick!

FieldConnect implementation and integration with Spectrum software

May 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: FieldConnect implementation team guided us through an organized approach to implementing their software and its integration with our Spectrum accounting software. FC tweaked and customized aspects of their product to allow for integration with our Spectrum processes and procedures. The end result is a seamless integration of both softwares that meets all of our needs, including for our field techs, dispatching, and office support functions. I have never seen users adopt a new software solution so quickly and with zero resistance. I could not have hoped for a better outcome or implementation experience.

Used to change our plumbing/HVAC service company paperless, and speedy invoicing

May 18, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: The best things about this software is the seamless integration with Sage software. The transition into using it was very smooth for us, and Field Connect has a wonderful customer service team that worked with us throughout the whole process. It has also revolutionized our invoicing time, and has freed up our office staff to doing other tasks than laborious and time-consuming data entry off of handwritten Work Orders.

The cons would be that there are a few clunky aspects to the online component that the techs have to work with. On computers there is no issue, but once the service is opened online through a smartphone, some difficulties arise. The screen rotation is hard to work with, there's times the screen doesn't size right, sometimes entering text is hard for less tech-savvy individuals, and there are other difficult-to-use features that have been annoying to our technicians.

Overall it is a great product, and I would recommend it to anyone, but not without a heads up to some potential annoyances with parts of the online component to the software.