# Page 4 | Absorb LMS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Absorb LMS the right Training solution for you? Explore 338 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/61763/Absorb-LMS/reviews --- Absorb LMS 4.5 (338) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of Absorb LMS ## Showing most helpful reviews Showing 76-100 of 338 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use ED Eric D. Director of Operations Professional Training & Coaching Used the software for: 6-12 months ### "Absorb is a Game Changer for Any Learning/Training Usecase" December 12, 2023 5.0 Loving every minute of our Absorb experience. We are beyond happy with our decision and as we hit the almost 1-year point, we know this is the home for our training content for years to come! Pros Absorb is an amazing powerful LMS, but is amazingly easy to use as well. The dashboard customization, course settings, and user management are straightforward and impactful. And if you get some of the add-ons, you won't ever think of switching to another LMS! Cons For our specific use case (recurring training vs one and done or certificate renewal), the out-of-the-box reports don't allow us easy visibility into individual chapter completions. It focuses more on course completion Alternatives considered [SkyPrep](https://www.capterra.com/p/127236/SkyPrep/)[Northpass](https://www.capterra.com/p/136781/SchoolKeep/) Reason for choosing Absorb LMS Customization options. Ease of use. Absorb create Switched from [Docebo](https://www.capterra.com/p/127213/Docebo/) Functionality was lacking. Customization options weren't as robust and Absorb Create was a HUGE game changer for us! Review Source VR Verified Reviewer HR Manager Construction Used the software for: 6-12 months ### "Great Software, Suffers terribly from its customer service." November 15, 2020 3.0 I rushed into this purchase a little and didnt investigate the level of support that would be offered. In hindsight this would have been a game changer for me as I would have went elsewhere. The software is good, though it doesnt manage blended learning easily which is frustrating. Customer Support is absolutely non existent. Pros Good User Interface, Good Course Management. Good sync with BambooHR on most things. Good Learner interface. Good Customisation options. Cons Difficult to manage blended learning. Some factors in course management could use improvements. (Managing assessments) Cannot see how many absences from courses that users have. Some issues with how it syncs with Bamboo(overwriting course information) Customer Support is non existent. 10+ days to resolve any issues. Most issues I have to try and resolve myself by resetting and that causes me other issue. Can sometimes be 'buggy' and will introduce random bugs which can be time consuming to fix and result in me resetting the system sync. Reason for choosing Absorb LMS A mistaken belief that Absorb would offer everything I needed, whilst I fell for the streamlined sales patter. I asked several questions during the sales chat that were all answered positively. 'Oh yes we can do that that', 'I shouldnt think that will be a problem' etc.. then when the software is installed already, I discover these things arent possible. Review Source Allison P. VP of L&D Solutions E-Learning Used the software for: Less than 6 months ### "Unexpected Limitations" September 24, 2019 4.0 Overall it's ok. Again we were really disappointed about the department/sub-department functionality. So if you are using Absorb for multiple clients not just internally then beware. It is definitely easier to see how many users we have in the system, who has taken what courses, our popular courses, and course evaluation scores which for us are all important KPI's. overall great value for the price. Pros Absorb is really easy to use and navigate. We purchased it for the ability to have "department" or sub-companies. We provide training materials and the platform to our clients so having a multi-tenant LMS was critical. I love the ability to customize colors and layout for various clients. The onboarding process was pretty smooth and the staff is attentive. Cons My biggest disappointment was that that the multi-tenancy or segregating by departments did not function as we expected causing us to have to adjust our offering and prices for clients. When assigning courses you can only assign to a whole or sub-department, you can exclude. So if 99 customers get the library and one doesn't, you have to allow 99 clients instead of just restricting one. When restricting departments they can manage only the users and courses within their department. However, this does not apply to the mercury module, Global Resources, Competencies, Categories, Message Templates, Ecommerce, and Public Catalogs. So we had to disable access to department admins for these features otherwise they would see other departments (clients) information which is terrible!!!! So instead we have to manage all of these features for our clients. So every time they want a billboard changed we have to do it for example. It puts a lot more management on our behalf that we weren't expecting. other little things we don't like are: -no course number field -can't control the order modules are consumed ina chapter only the order of the chapters. -can't change the reports on the dashboard or re-order it -resources don't have a thumbnail- makes them look empty/incomplete -no place for text on the home dashboard. -roles are not department-specific -can't change password expiry beyond 7 days -task functionality is way too basic -no ability to integrate tasks or due dates with calendars Reason for choosing Absorb LMS Multi-tenancy functionality, ability to brand sub-departments, Mercury module. Review Source AVC Andrea V C. Support Director E-Learning Used the software for: 1-2 years ### "A bit clunky but in the end it does the job" July 3, 2023 3.0 Having to deliver training content for compliance purposes has been very easy and fast to setup thanks for the integrated content library. It is not complicated to use if the project is simple. Reporting can be s bit slow but it does its job. Pros It does the job. The course creation feature is good, the authoring tool doesn't disappoint, and the free content library is perfect. This is very important for companies that need to deliver training in no time. The performance is good because it's cloud-based, so it scales well in case of need. The LMS could also be a source of revenue thanks to e-commerce tool. It comes with a lot of integrations so the system can communicate with external environments. Cons The look and feel appears dated, despite constant improvements, and the administration tasks need to be done according to Absorb's logic and it could be very different from how other LMSs work. Review Source VR Verified Reviewer Manager Training Operations Farming Used the software for: 6-12 months ### "Absorb, the flexible, powerful yet easy to use LMS!" February 16, 2021 5.0 We use the LMS for the management of both internal and external training. It has been uneventful in the setup and management for both organizations. We have observed a few lacking capabilities in out of the box reporting to be able to report on these programs in a holistic way. However, with their APIs and direct database connections we have succeeded. While system availability and performance has been stellar, we have experienced some delays in customer support addressing our needs. They do respond, at the moment it is just taking a little longer than expected. While migrating to their system can be quite busy and a little laboring, the process was easy to follow and not too problematic for us. Our users have commented upon their migration as quite refreshing with the newer interface, layout and feel. Our overall experience has been good and we are looking forward to the new capabilities and features Absorb is continually to invest in. Happy & Productive Learning! Pros Ease of use, no matter a user or administrator. Quick and responsive page loading, and simply ability to export data reports. Advance API and direct database access capability for growth and in-depth training program management and reporting. Customizable interface and deployment options with integration to other content provider libraries. Simple enrollment & curriculum rule writing and deployment. Cons Some difficulties in the management and deployment of blended learning within these challenging COVID times. Would like to see more out of the box higher level training program reports for a department, group, or training center. Could use some more options for defining departments, roles and user privilege's within the system. Review Source CJ Christine J. LMS Administrator Computer Networking Used the software for: 2+ years ### "Absorb is easy to use and great functionality!" February 10, 2021 5.0 Absorb has been great to learn, the customer support team and CRM's are amazing to work with. They are always willing to help achieve overall success for Admin and learners. Suggestions have been taken and quickly implemented into new feature releases. Absorb is continually striving to bring on more functions. The Knowledge center has videos, conversations and suggestion to help an Admin adapt quickly. The end user interface is easy to use, switches easily into mobile setting. I have not had any complaints about the learner interface from my end users. Pros The Admin interface is very user friendly. It is easy to create and publish a course in minutes to reach my learners immediately. The dashboard reports has been my favorite item recently. I am able to create and share specific dashboards that are impactful to our internal business units. Reporting is also a key feature for our admins. We are each able to create, save and share specific reports as well as have them sent on a re-occurring basis, saving us time and energy. Cons Initially, the course creation set up was a bit daunting, many pages to flip through. However, Absorb has updated the process and the Admin interface and changed its functionality to more align with a daily Admin. The update was well planned and thought out so that it did not disrupt any functions I was currently using. Review Source VR Verified Reviewer Owner Publishing Used the software for: 2+ years ### "Relatively nice learner experience" June 18, 2023 4.0 A relatively nice UI, hampered by implementation issues Pros is a highly user-friendly learning management system that offers a wide range of customization options. The platform integrates seamlessly with other systems and tools, making it a versatile choice for organizations. Absorb LMS provides excellent customer support and training resources to ensure a smooth implementation process. The reporting and analytics features are robust, allowing for detailed tracking of learner progress and engagement. The mobile app is well-designed and provides learners with easy access to course content on-the-go. The gamification features are engaging and encourage learners to stay motivated and complete courses. The system is scalable and can accommodate the needs of both small and large organizations. The platform is constantly updated with new features and improvements based on user feedback. The pricing is reasonable and provides good value for the features offered. Cons A big challenge with is the initial setup process, which can be time-consuming and requires a lot of input from the organization. This can be frustrating for users who are eager to get started with the platform and may not have the resources or expertise to complete the setup process quickly. Additionally, some users have reported issues with the system crashing or freezing during use, which can be disruptive and impact productivity. Review Source AK Ami K. Learning and Development Specialist Construction Used the software for: Less than 6 months ### "Absorb LMS review" March 27, 2024 4.0 I found it to be a valuable tool for managing our organization's L&D initiatives. The platform offered a user-friendly interface that facilitated navigation for all sets of users enhancing overall usability especially since it was our first LMS. Pros One of the aspects I appreciated the most about the is its user-friendly interface. Navigating through the system was intuitive, which made it easy for both adminis and learners to access courses, track progress, and engage with content seamlessly. Additionally, I found the customizable reporting tools to be exceptionally useful. The ability to generate detailed reports on learner progress, course effectiveness, and other metrics allowed us to make informed decisions and tailor our training programs effectively. Overall, the combination of usability and robust reporting capabilities made Absorb LMS a valuable asset for our organization's learning and development initiatives. Cons While the LMS offers many valuable features, one area tat could be improved is its performance on mobile app. Addressing it could enhance the platform's versatility and make it even more adaptable to diverse organizational requirements. Also, if they had full integration with Opensesame my content management would have been smooth. Alternatives considered [360Learning](https://www.capterra.com/p/230567/360Learning/)[Oracle PeopleSoft](https://www.capterra.com/p/155958/Oracle-PeopleSoft/)[CrossKnowledge Learning Suite](https://www.capterra.com/p/128404/CrossKnowledge-Learning-Suite/)[Cornerstone LMS](https://www.capterra.com/p/150446/Cornerstone-LMS/)[Docebo](https://www.capterra.com/p/127213/Docebo/) Reason for choosing Absorb LMS Cost, performance, customer support and user-friendliness. Review Source TA Terry A. Sr. Instructional Designer Information Services Used the software for: 2+ years ### "Chosen Absorb - 3 times" January 24, 2024 5.0 Pros What I like most about Absorb is the ease of use as admin. I also value the responsiveness of the customer service team. Cons My dislikes are trivial to be honest. I wish the certificate creation tool was easier to use and I had the ability to assign deactivation dates to non-regular users. Alternatives considered [LearnUpon](https://www.capterra.com/p/130044/LearnUpon/)[TalentLMS](https://www.capterra.com/p/132935/TalentLMS/) Reason for choosing Absorb LMS The feature set was the biggest factor in our decision making. Switched from [360Learning](https://www.capterra.com/p/230567/360Learning/) They were lacking in several features that we needed. Additionally, their reporting was very cumbersome. Review Source GJ Gio J. Technical Trainer Information Technology and Services Used the software for: 2+ years ### "Great for Small Organizations" January 7, 2017 4.0 I've used a variety of learning management systems (LMS) over the years including Blackboard, Moodle, scormLMS, Canvas, Success-Factors, custom LMSs, and . All of these had their place. Some were geared toward academics and schools (Blackboard, Moodle, and Canvas). Others were for huge enterprises (Success-Factors). While others were great to test your E-Learning modules on-line (scormLMS). So what do you do if you have a small organization with under a hundred employees and not enough server space or talent on hand to customize an open-sourced program like Moodle. If that's the case, you turn to the cloud. Software-as-a-service (SAAS) has now become a way of doing business for individuals and small organizations. You can save money and time on resources while reaping the benefits of frequent or constant updates to the software. Absorb LMS is a purely cloud-based application. It's a SAAS that lets you customize the front pages of your LMS, the landing or welcome page perse while giving you a hybridized version of LMS Administrator controls. You see the secret behind every LMS is that somebody, either you as the administrator or someone else working behind the scenes with the SAAS has to upload your content (E-Learning modules, Job-Aids, Videos, Presentations, etc.). So with Absorb, you get a fairly well-featured LMS, but with the benefit of having someone else go through the pains of uploading your content. After having to do the full admin tasks behind the scenes of an LMS, I can say that having someone else do it is quite an appreciable service. Overall, Absorb is a good LMS for small and large organizations that want to save money on resources and overhead. Your trainers can also function as the LMS "admins". My only complaint about Absorb is that it has decent reporting tools. After years of working as an LMS admin, it seems that reports are an after thought with most LMS developers. Yet, sooner or later someone up your chain of command will want to know the value of the LMS and that's where good reporting tools come in handy. I can gladly say that the folks at Absorb listened to customer requests for better reporting and they delivered. Pros 1\. Ease of use - it's in the cloud. 2. Simplified admin functions 3. Decent reporting tools. 4. Customized landing page. Cons 1\. Responses from Absorb can be slow. 2. Customer service isn't the best. 3. Can suffer from service outages. Review Source SR Stacie R. Training Coordinator Financial Services Used the software for: Less than 6 months ### "Absorb is making upskilling easy for my firm" April 10, 2024 5.0 Overall, I am so glad that we chose Absorb for our LMS. I feel like my company is in great hands and will be able to stay ahead of the curve when it comes to upskilling our employees. Pros The content creation tools make creating courses easy and the final product is beautiful. I am also impressed by the support team and the whole onboarding and training system offered. They made it onboarding a breeze. Cons There has not been any hiccups so far. The training and support has been so robust and the staff so helpful and friendly. Switched from [LearnWorlds](https://www.capterra.com/p/143513/LearnWorlds/) For better user friendliness and better content creation tools. Review Source AP Axelle P. IT Business Analyst Construction Used the software for: Less than 6 months ### "very simple to learn and to use" November 1, 2022 5.0 Pros the simplicity for the end user and for the training coordinators Cons some inconsistences in the user fields. they enforce to create more custom fields than necessary Alternatives considered [Docebo](https://www.capterra.com/p/127213/Docebo/) Reason for choosing Absorb LMS the simplicity for the end user and for the training coordinators Review Source WR Will R. National Advisor Experience Manager Financial Services Used the software for: 1-2 years ### "Absolutely Thrilled!" March 20, 2024 5.0 Absolutely thrilled with the customer support provided by \[sensitive content hidden\] at Absorb! \[sensitive content hidden\] is knowledgeable, patient, and incredibly helpful. She resolves any issues we have swiftly, making the entire process incredibly smooth. Couldn't be happier with the on-going service we receive from both \[sensitive content hidden\] and the Absorb team. Pros Customer Support has been outstanding and the platform is very easy to use, our users are completely satisfied. Cons Nothing, everything is suited to our needs at this point. Alternatives considered [Axonify](https://www.capterra.com/p/130669/Axonify/) Reason for choosing Absorb LMS Our users were already comfortable with the platform and Absorbs ability to customize was enough for our company, not to mention pricing was more attune to our budget. Review Source FB Fidela B. Senior LMS Adminstrator Public Relations and Communications Used the software for: 2+ years ### "Great product and great services" February 21, 2024 5.0 Pros is well-regarded for its user-friendly interface, robust reporting and analytics features, and its ability to easily integrate with other systems. It also offers a range of customization options to suit different organizational needs. Absorb customer service is very responsive and provides top tier customer support. Cons is alway considering feedback from their customers. It's great that they have an area to provide some feedback and they actually look into it and provide updates from their team. Review Source SD Shandora D. LMS Admin Information Technology and Services Used the software for: 2+ years ### "Unbeatable" October 25, 2022 5.0 Overall, love my user experience with Absorb. We are able to train internally and externally, compliance, and instructor led trainings. It offers everything our company needs. Pros Overall, I love the ease of use of Absorb. The platform is very user friendly, integrates with everything we need, and has a great user experience. I also appreciate the customer service/tech support team, as well as our CSM and account manager. The company has 24/7 support. I always know someone is there to help when I need it and in a timely manner. Cons Really, I have no cons. It would be nice to have a "bulk" edit feature. Something that would allow me to make the same change to multiple courses at one time. Review Source KG Kimberly G. Learning & Development Specialist Information Technology and Services Used the software for: Less than 6 months ### "Easy, Fluid Implementation; a Game-Changer for Our Company" February 10, 2022 5.0 Pros Absorb has made the implementation process incredibly easy. User training was broken down into helpful microlearning and many features have been customizable, which my company stakeholders have loved. Having a project manager as a go-to source of knowledge has been fantastic, and the Help Center has given me self-sufficiency that I look for when working with other vendors. We also love that most features are already included in the pricing, versus being nickel and dimed for reporting, mobile interfaces, different learning methods, company branding, etc. We're excited to have Absorb help our company grow. Cons I'd love it if Absorb could work on additional API integrations that are included in the price. My company uses several 3rd party content creators (KnowB4, Udemy) and there are currently no connections with them. Alternatives considered [Coassemble](https://www.capterra.com/p/148070/eCoach/)[Skilljar Customer Education](https://www.capterra.com/p/136412/Skilljar/)[LearnUpon](https://www.capterra.com/p/130044/LearnUpon/)[Docebo](https://www.capterra.com/p/127213/Docebo/) Reason for choosing Absorb LMS Absorb offered the most functionality for its price. It has not required major additional upsells to get the functionality we were looking for. Any other company either did not have key functionality, or cost more than Absorb to get the functionality we were looking for. Review Source VR Verified Reviewer Accessibility Evangelist Information Technology and Services Used the software for: Less than 6 months ### "Easy to Manage and Excellent Support" March 25, 2024 5.0 Pros The Create tool is a handy resource for creating and managing courses with accessibility in mind. It also allows us to update them efficiently. The platform's content management system is flexible and easy to use. We were impressed with the responsiveness and knowledge of the implementation team and support staff. Onboarding was a great experience overall! Cons As with many content management systems, it takes some getting used to. There are nuances that are not easily observed. Training is absolutely required. Review Source Leonard A. Business Analyst Financial Services Used the software for: 1-2 years ### "Easy to use and highly customizable LMS" August 31, 2022 5.0 In an organization where the employee training process is very significant, it is necessary to have a robust tool that facilitates the planning and execution of staff professional improvement courses. This platform offers a very versatile set of tools. Pros I really like that navigating through its functions is very easy. It allows you to design a personalized, interactive and very flexible learning experience. The tracking of participants' progress is very effective and offers very complete reports that provide detailed information for the improvement of the following courses. The electronic signature helps to confirm the fulfillment of the different training stages that are planned. Cons I would like to see more integration options to strengthen corporate learning paths. Review Source CN Christian N. Training and Development Manager Financial Services Used the software for: Less than 6 months ### "The Standard in Learning Management Systems" January 19, 2024 5.0 In searching for the right LMS for our organization, Absorb was the perfect fit. We have a diverse group of learners and need to provide reporting to auditors multiple times of year. With a small T&D department, Absorb proved to be just the software needed to meet the high expectations of our organization. Pros Absorb provides ease of use for all learners regardless of technological skills. Absorb provides the data and reporting that our organization needs. Cons Absorb is not as attractive/visually appealing as some of the other systems on the market. Switched from [Thrive](https://www.capterra.com/p/203407/THRIVE/) Thrive was not meeting our needs - reporting was inaccessible for auditors. Customer service was abysmal. Review Source Eunice S. Business Development Manager Information Technology and Services Used the software for: 6-12 months ### "Cloud-based learning management system." March 10, 2021 4.0 It is the leading eLearning solution. It delivers consonant, on-brand training nonetheless of location or learning requirements. It supports branded interfaces, responsive design, and social learning. It remains available 24\*7 from anywhere. If you need any help, you will always find a absorb employee. One major benefit is that it maintains the LMS compliance standards for privacy protection and data security. It empowers learning even if you do not have an internet connection. Its mobile app maintains consistency with web LMS and learners can train offline. When the internet connection restores, course progression syncs automatically. Pros It is designed for all kinds of learners and organizations no matter you are a large corporation, mid-size business, or small business. It has made it easier to develop and manage training programs for both external and internal shareholders. Its main focus is on lining up learning needs with the demands of the business. It inspires business productivity. It empowers organizations all over the world to deliver training efficiently. Cons It is pretty expensive. Its tech support is not able to solve an issue. Sometimes, it does not do reporting at the level that you need it and results in reports that require much more manual work to meet the requirements. Also, dashboards of repotting have various column options that make it difficult to see information in one place. It lacks versioning. Thus, whenever you update a course, you will have to re-enroll all users. It has limited assessment options. So it should more options so that learners will have various paths leading to the same goal. Review Source Nicolas P. Financial Analyst Financial Services Used the software for: 1-2 years ### "Flexible and very complete LMS" July 8, 2022 5.0 Pros It stands out for its simplicity of use and its pleasant user interface. It offers great flexibility in the design of learning experiences, adapting them to the characteristics of each training process. It has an electronic signature so that participants can demonstrate that they met the requirements of their training process. Integrates seamlessly with any eLearning content library. Cons I consider that this is a platform with a lot of potential, the only thing that I think can be improved is to simplify some processes to make the configuration easier. Review Source ST Sue T. Tax Training Manager Accounting Used the software for: 1-2 years ### "Absorb Review" February 23, 2024 5.0 My overall experience with has been very positive. I will continue to learn more so that I may maximize the use of more complicated features. Pros has a user interface that is user friendly, easy to use and manage content. Support website also has an extensive knowledge base with training videos and searchable documents. Support tickets are also handled promptly. Cons Reports and Data Analytics is minimal, unless Data Analytics module is purchased which is expensive. Switched from [Paycom](https://www.capterra.com/p/130949/Paycom/) We also switch away from Paycom HR system, therefore, was looking for another LMS. Review Source Anthony F. Business Development Manager Consumer Goods Used the software for: 1-2 years ### "Robust and easy-to-use learning platform" July 6, 2022 5.0 Pros It offers a very pleasant experience when browsing its interface and viewing the content of the learning programs. Its search tool is very precise to quickly find the required courses. It provides a lot of versatility with its mobile app, which allows you to log in from anywhere and at any time. The evaluation process is very intuitive and simple to carry out. Cons So far, the only thing I think it can add is a better level of personalization of the learning processes, however, this is a versatile and very complete platform. Review Source VR Verified Reviewer Instructional Design Lead Hospital & Health Care Used the software for: Less than 6 months ### "Ease to use LMS with a lot of capabilities!" April 10, 2024 5.0 Pros I loved how easy it was for our team to start using Absorb. The implementation process was great! I also loved all the features that Absorb provided us with that our old LMS didn't, such as forums and curriculums. Cons My team is new to Absorb, so there may be a better solution, but what we found was the Survey capability wasn't where we wanted it. The basic survey wasn't what we were looking for so we created one with Absorb Create to get the same reporting capabilities, but the problem with Create was the design and formatting limitations. Alternatives considered [Valamis](https://www.capterra.com/p/148722/Valamis/) Review Source sN sherrie N. Staffing Coordinator Mechanical or Industrial Engineering Used the software for: 1-2 years ### "LMS Training system" April 11, 2024 4.0 This LMS system is very user friendly, and the buy in from your team is great. I looked at UKG LMS and it isn't as user friendly as Absorb Pros Ease of use, and user friendly. Layout is self explanatory Cons Limitations, and time for certain updates to come out Reason for choosing Absorb LMS Ease of use, friendly interface, Teams feedback Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.