# Absorb LMS Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Absorb LMS the right Training solution for you? Explore 336 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/61763/Absorb-LMS/reviews

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Absorb LMS

4.5 (336)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of Absorb LMS

Ease of use

4.5

Customer Service

4.5

## Pros and Cons in Reviews

Intuitive and flexible user interface

95% positive reviews out of 84

Most reviewers find the user interface intuitive, visually appealing, and easy for both learners and administrators to navigate.

Krisstina S

Safety Administrator, 501 - 1,000 employees.

"The flexibility in the end user view was so configurable that we made this an very easy to use system for our audience."

Persistent bugs and slow fixes

51% negative reviews out of 59

Some reviewers indicate bugs and issues persist, with slow response times and lengthy resolution processes causing frustration.

Christina H

Learning System and Design Specialist, 501 - 1,000 employees.

"Too many steps to enroll, users having to select a session makes the process confusing and time-consuming."

Proactive and accessible client support

96% positive reviews out of 26

Most reviewers report client support is proactive, accessible, and receptive to feedback, ensuring quick assistance and continuous improvement.

Collaborative and responsive team support

100% positive reviews out of 24

Most reviewers describe team support as highly responsive, collaborative, and professional, making implementation and ongoing use smoother.

Erin M

Training Coordinator, 51 - 200 employees.

"Absorb has been an amazing tool for boosting my teams existing online content and I look forward to seeing where this product goes."

## Showing most helpful reviews

Showing 1-25 of 336 Reviews

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Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Jessica M.  
Learning and Development Digital Specialist  
Utilities  
Used the software for: 2+ years

### "Absorb: an extension of our own team!"

August 15, 2025

5.0

As our L&D is incredibly small (2 of us), we love that Absorb feels like an extension of our own team, rather than an external company. It's very collaborative, communication feels genuine natural, and I'm definitely a big advocate for their product portfolio! We've subscribed to a lot of their add-ons and Absorb Create AI allows us to save both time and money by creating content in-house, rather than outsource; over 400k saved in 2024 through doing so! And as mentioned before, they're constantly updating and adding new features, so you can now add AI text to speech with different options and pauses, and generate quiz questions based on your content. Their CSM and Account Managers are always knowledgeable about upcoming rollouts, products and how this may fit into our training plans, with very reasonable costs that we can actively track ROI on. From an admin perspective, it's incredibly intuitive to use and difficult to break. They do have their own Knowledge Base and Academy where they have brilliant quality walkthroughs and elearning to help you get the most out of the LMS and add-on tools, but there's not much you can't pick up in 10 minutes and pressing buttons. I'm honestly a big fan and love attending their online workshops and Summit with guest speakers and chances to share best practice and discuss challenges and solutions across the industry.

Pros

Absorb have a great culture to them, which initially drew us to them and set them aside from the more "hard-sell" options. We were able to demo and test sandbox modes and the different add-ons before purchase, ensuring we were confident that it would meet our requirements. Not only that, but since implementation, Absorb are constantly reflecting on their options and updating and upgrading all the time, with outstanding levels of communication; my favourite is their "Ideas Portal" where customers can suggest changes or updates to their platform, and you can chat with product and tech specialists and put forward a case, where they'll then let you know if it's a likely candidate for their roadmap. I've personally suggested several changes that they've rolled out, so it feels great to know they're listening, making improvements and also making the platform better for other customers too.

Cons

Almost nothing! It's incredibly intuitive and I love the navigation of it. I would like to see some updates to their Global Resource options (non-courses like links and PDFs) to include images to help improve engagement, but honestly this is the only major improvement I can think of.

Alternatives considered

[Go1](https://www.capterra.com/p/127210/GO1-LMS/)[Skillsoft](https://www.capterra.com/p/291/Skillsoft/)[Spark LMS](https://www.capterra.com/p/177251/Spark-LMS/)[LinkedIn Learning](https://www.capterra.com/p/246660/Linkedin-Learning/)[Percipio](https://www.capterra.com/p/207276/Percipio/)

Reason for choosing Absorb LMS

Absorb were a new and upcoming company and we loved their innovative and friendly feel. I'm not a fan of the "hard sell", so being able to demo and trial in sandbox modes before making a decision definitely helped a lot.

Review Source

JL

Julie L.  
Director of Learning and Development  
Computer Software  
Used the software for: 1-2 years

### "Absorb, Growing Together"

September 12, 2025

4.0

Absorb has been a great partner since implementation. The customer support has been good and it's been very exciting to see the tool grow and get the opportunity to be a part of trying new options as they release. For a company that was new to learning, they have helped me create an exciting benefit for employees and be able to manage with only a small team for admin tasks, compliance, career development and content creation.

Pros

My company has not had an L&D team for very long and have adapted to Absorb as the new learning tool really well due to its ease of use with 1200 unique logins the first month. Admins have not had an issue getting on board either and can easily manage running reports and making assignments.

Cons

I have been very happy with the tool, but would love to see options for data in the core tool be open to more options. There are grids that allow for many ad hoc reports, but sometimes the fields included are not what I need causing me to have to run multiple reports and merge them together. I also would like to see more options available for import tools similar to the enrollment upload and user upload. For example, I would like to be able to import courses from Excel alongside the enrollments tool for historical enrollments or manual conversions from other systems.

Alternatives considered

[Moodle](https://www.capterra.com/p/80691/Moodle/)[Docebo](https://www.capterra.com/p/127213/Docebo/)

Reason for choosing Absorb LMS

Docebo had good functionality, but was too pricey and the admin portion was disorganized and difficult. Moodle did not include the critical pieces we were looking for in a full LMS and required more manual work than my small team could handle to make things like integrations occur in the way we wanted.

Switched from

[LinkedIn Learning](https://www.capterra.com/p/246660/Linkedin-Learning/)

The Cost of LinkedIn Learning was too high and it lacked the LMS functionality we were looking for to manage our overall needs.

Review Source

PR

Philippe R.  
Project manager  
Financial Services  
Used the software for: Less than 6 months

### "Onboarding with Absorb LMS"

April 27, 2026

5.0

From shopping around LMS providers to onboarding to launching our new platform, the experience was very smooth. Absorb staff is knowledgeable and friendly.

Pros

Excellent price-service ratio. Overall best LMS for our needs for a very reasonable cost. Onboarding and service is amazing.

Cons

N/A - Everything went well with us. As with any LMS there is a lot to learn, but the training and onboarding was great.

Switched from

[LearnDash](https://www.capterra.com/p/130248/LearnDash/)

LearnDash is horribly bad and reporting is innefective.

Review Source

BS

Brett S.  
Technical Writer  
Food Production  
Used the software for: Less than 6 months

### "Not Great Until Issues Get Fixed Too Simplistic"

November 13, 2025

2.0

Frustrating as can be. Not nearly enough functionality. I should be able to at least upload existing files without distortion. Every step costs me extra time. This program will not do what I need it to do, unlike advertised.

Pros

Easy to use and intuitive menus. Keeping trainings organized and assigning them is a breeze. Our staff can now complete most trainings on a tablet. Attendance is also automatically tracked.

Cons

Doesn't work well with video PowerPoints or imported PPT's. All of my photos turned sideways and distorted. Also, all videos are removed and unplayable when uploaded as part of an existing PPT. The only option for me is to recreate all of my existing work inside Absorb, costing me hundreds of hours for my whole library.

Alternatives considered

[Tovuti](https://www.capterra.com/p/184999/Tovuti/)

Reason for choosing Absorb LMS

It seemed to have great advertised features. Tracking our training looked easier.

Review Source

AT

Anthony T.  
Director of training and education  
Education Management  
Used the software for: Less than 6 months

### "Review of Absorb LMS"

February 8, 2026

5.0

Very good. The support with implementation was excellent. The flexibility and customization without in do complexity was great. The scalability of extended enterprise is a perfect solution for our diverse needs

Pros

Customization. The learner transcript features. The ability to have learners input third party training

Cons

Poor compatibility with Rise 360. A industry leading LMS should work seamlessly with third party industry leading authoring software

Alternatives considered

[360Learning](https://www.capterra.com/p/230567/360Learning/)[Thinkific](https://www.capterra.com/p/132888/Thinkific/)

Reason for choosing Absorb LMS

Transcript features. Scalability and flexibility of learner growth

Switched from

[TalentLMS](https://www.capterra.com/p/132935/TalentLMS/)

Poor customer service. Lack of features. Lack of scalability

Review Source

TS

Thomas S.  
Instructional Design Manager  
Hospital & Health Care  
Used the software for: 2+ years

### "Great Corporate LMS (Learning Management System)"

September 25, 2025

5.0

We've had a great experience with Absorb LMS; we reviewed over 300 potential systems to narrow it down to 3 overall, and Absorb was the one that had all of the features we needed while still being user-friendly.

Pros

Ease of use for the learners and for administrators, while not sacrificing advanced features. Ability to use API/SSO.

Cons

With it being a large organization there are a lot of feature requests, so if you need a new feature it may take a while for it to be implemented, if it's approved. They do well with making sure requests align with their strategy, but their is a downside to that for the user.

Alternatives considered

[ClearCo](https://www.capterra.com/p/45188/ClearCompany/)[Workday HCM](https://www.capterra.com/p/66908/Workday-HCM/)[TalentLMS](https://www.capterra.com/p/132935/TalentLMS/)

Reason for choosing Absorb LMS

It has all of the advanced features that we needed while still being easy to use. Some had the features but were not user-friendly, and some were user-friendly but didn't have the features we need, Absorb has both aspects.

Switched from

[Moodle](https://www.capterra.com/p/80691/Moodle/)

Previous system did not have the features we needed, specifically auto-enrollment rules, etc.. Too basic.

Review Source

YP

Yann P.  
Multimedia integrator  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Exactly what we were looking for"

August 6, 2025

5.0

I've had a great experience with the Absorb LMS, it's ease of use and great capacity has enhance our total training experience

Pros

Great interface both on the user side and the admin side, that's easy to use and accessible to all level of expertise

Cons

E-commerce limitation, missing some standard upsell option and some training display limitation, it's not possible to create multiple landing page with training open to the public that is different to each page

Alternatives considered

[Docebo](https://www.capterra.com/p/127213/Docebo/)

Reason for choosing Absorb LMS

Better interface (easy to use) and pricing

Switched from

[Kentico](https://www.capterra.com/p/265226/Kentico/)

LSM was no longer supported and was starting to be a security problem

Review Source

Chris C.  
Training Manager  
Consumer Electronics  
Used the software for: 2+ years

### "Innovative and essential!"

August 14, 2025

5.0

Great experience and a platform that is always improving for its customers. Lots of value when delivering content to a small or large business unit.

Pros

Its a robust but easy to navigate. It gives you alot of options to structure trainings of all kinds.

Cons

Some layouts in the admin portal are similar but not as cohesive as they could be. Having a more streamlined approach would help.

Switched from

[BRIDGE](https://www.capterra.com/p/145699/Bridge/)

Bridge did not have enough functions, reporting or other thigns that Absorb did out of the box

Review Source

SM

Stephanie M.  
Quality Improvement and Staff Development  
Hospital & Health Care  
Used the software for: 6-12 months

### "Highly recommend Absorb"

September 22, 2025

5.0

Would highly recommend Absorb for all levels of organizations. The built in content and content creator are such a value add. Absorb has done a great job of not making you pay for something you won't use.

Pros

Absorb LMS is a user-friendly learning management system that offers several advantages for organizations looking to streamline training and development. The platform is clean and easy to navigate, making it accessible for both administrators and learners. Absorb allows for tailored learning experiences with flexible course structures and automated enrollments. Most importantly, it streamlines administrative tasks like course assignments, reminders, and certifications.

Cons

Biggest drawback is that it's too customizable. It can be a learning curve to get setup and use. The implementation team was helpful but it's taken us several months to get it to where we want it to be through trial and error.

Alternatives considered

[360Learning](https://www.capterra.com/p/230567/360Learning/)[TalentLMS](https://www.capterra.com/p/132935/TalentLMS/)

Reason for choosing Absorb LMS

Customization, price and customer service.

Switched from

[TrainCaster LMS](https://www.capterra.com/p/27310/TrainCaster-LMS/)

Traincaster was out of date and more expensive than Absorb. Absorb has a significant number of features that Traincaster doesn't have.

Review Source

PM

Petra M.  
LMS Admin  
Consumer Goods  
Used the software for: 6-12 months

### "Customizable LMS solution with professional support."

March 10, 2026

5.0

Pros

Absorb is great for our purposes of training our new employees, creating mandatory trainings, tracking their progress. It has all the functionality that we need with quick and professional customer support. The learner portal is user-friendly and customizable.

Cons

The content creator add on (Absorb Create) could be improved with better options, design and flexibility.

Review Source

VR

Verified Reviewer  
Digital Product Owner  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Fantastic for Corporate Training"

December 11, 2024

4.0

Pros

Fantastic for corporate training and up skilling for teams and users with an easy to use LMS platform

Cons

lacks features needed for more structured long form learning and integration with tools to facilitate this kind of learning eg: Plagiarism Checking or Long form content submissions

Alternatives considered

[LearnDash](https://www.capterra.com/p/130248/LearnDash/)[Brightspace](https://www.capterra.com/p/122854/Brightspace/)[LearnUpon](https://www.capterra.com/p/130044/LearnUpon/)[Litmos](https://www.capterra.com/p/133660/Litmos-LMS/)

Reason for choosing Absorb LMS

Offered the best all round experience over the other options at an appropriate price point

Switched from

[Moodle](https://www.capterra.com/p/80691/Moodle/)

Needed a platform with better support for the teams and admin users

Review Source

KS

Kristyna S.  
Sr. Technical Writer  
Construction  
Used the software for: Less than 6 months

### "LMS System MADE for Business of All Sizes"

March 11, 2025

5.0

All individuals I worked with were clearly subject matter experts, very friendly and proactive, and continuously made themselves available for any questions I had.

Pros

The Absorb Create tool allows you to customize training content in an engaging manner while not having to spend days upon days to create a ten-minute course. Their existing courses take the guesswork out of foundations for the whole organization, leaving the customization levels up to you.

Cons

I think getting a better understanding of what is an added on cost in the pre-sales process would be better. Overall, all aspects of sales and implementation were excellent, but it was so much information that I didn't really get granular with what was included in the base bucket cost versus what was an additional cost.

Alternatives considered

[TalentLMS](https://www.capterra.com/p/132935/TalentLMS/)

Reason for choosing Absorb LMS

Lack of features in the competing platform, like custom course content and engaging add-ons.

Review Source

JH

James H.  
Manager Digital Education  
Computer Software  
Used the software for: 6-12 months

### "Absorb Just Works"

March 27, 2025

5.0

Pros

I love the ease of use, especially for administrators.

Cons

I find the out of the box course creation limited.

Alternatives considered

[Totara Learn](https://www.capterra.com/p/123703/Totara-LMS/)[Moodle](https://www.capterra.com/p/80691/Moodle/)[Docebo](https://www.capterra.com/p/127213/Docebo/)

Reason for choosing Absorb LMS

Ease of use, an excellent sales experience.

Switched from

[Moodle](https://www.capterra.com/p/80691/Moodle/)

Easy of use primarily, and to reduce support overhead.

Review Source

ST

Sasha T.  
Junior Digital Marketing Manager  
Consumer Goods  
Used the software for: 6-12 months

### "Training Transformation"

November 20, 2024

4.0

Absorb LMS revolutionizes digital marketing training from the traditional course approach and presents the most engaging style. While the simplicity and the flexible environment of the platform contribute to the ease of creating and sharing training materials, the variety of content management tools available on the platform contributes to the fun factor of the training itself.

Pros

Out of the features described above, there are two exciting abilities that set Absorb LMS apart from the competition. While it adapts content based on team member performance, the choice of training content is particularly well suited to the creation of visually rich, highly engaging multimedia content, which enhances knowledge retention and reduces dictionary lookup interruptions in the actual work environment training.

Cons

A few gamification strategies were incorporated in the design. Other basic and complex content translation features. Compared to the previous years, relatively few new advanced assessment tools and resources developed. Limited access to additions to the features on training modules to reflect the specific branding of a company or organization.

Switched from

[Cornerstone LMS](https://www.capterra.com/p/150446/Cornerstone-LMS/)

Transitioning from a strictly defined, obvious method of training to Absorb LMS was a vast improvement. In the previous system, the level of interactivity was minimal and there was no gesture to creating an understanding of personalization that made learning ineffective and inefficient for team members.

Review Source

SV

Stephanie V.  
CEO  
E-Learning  
Used the software for: Less than 6 months

### "ABSORB LMS: Streamlined and Successful"

March 9, 2025

5.0

Top service provider experience, professional, flexible--felt like a partnership from the get go!

Pros

The customer service was tops from purchase contract to implementation! Easy to set up, customizable for our needs.

Cons

Some aspects a challenge to design to our needs. A little programming will help.

Alternatives considered

[Wix](https://www.capterra.com/p/169007/Wix/)

Reason for choosing Absorb LMS

Had all features we were seeking. Customer service and price were good from the get go.

Review Source

MB

Mekhala B.  
Sr. Director, Client Delivery  
E-Learning  
Used the software for: 2+ years

### "Why would I suggest Absorb?"

April 4, 2024

4.0

Pros

Robust reporting and Dashboards - Implementing robust reporting and dashboard features in Absorb LMS involved configuring custom reporting tools and dashboards to track learner progress, performance, and engagement metrics effectively. Customizing reporting for license usage and billing to meet specific organizational requirements has posed complexity, data integration, and usability challenges. Close collaboration between the Absorb billing and internal delivery teams was essential to define reporting requirements and configure custom reports accurately.

Cons

e-Commerce - Business to Customer is one of our lead profit generation initiatives, and we want to create a unique learning experience for individuals interested in shaping their DEI learning journey. Challenges were introduced in secure payment processing, and outdated knowledge-based articles were found in Absorb. Extensive collaboration was required between the finance, IT, and Absorb LMS specialists to identify the payment issues. A temporary solution was enabled to capture the payments that still pose a risk. Integrations admin authorization - While Absorb has essential integrations on a button click, it has dependencies on the admin authorization between different systems. Admin within Absorb should also have admin privileges in other systems, which is not always the case within the organization.

Reason for choosing Absorb LMS

Friend referral and Absorb was situated in Calgary, which is one of the main reasons to start exploring.

Switched from

[LatitudeLearning](https://www.capterra.com/p/111642/LatitudeLearning-com/)

Data Compliance requirement to host the user data in Canada. Branding and Vanity URLs for client engagement. Accessibility compliance requirements. Streamlining Operations.

Review Source

AK

Ami K.  
Learning and Development Specialist  
Construction  
Used the software for: Less than 6 months

### "Absorb LMS review"

March 27, 2024

4.0

I found it to be a valuable tool for managing our organization's L&D initiatives. The platform offered a user-friendly interface that facilitated navigation for all sets of users enhancing overall usability especially since it was our first LMS.

Pros

One of the aspects I appreciated the most about the Absorb LMS is its user-friendly interface. Navigating through the system was intuitive, which made it easy for both adminis and learners to access courses, track progress, and engage with content seamlessly. Additionally, I found the customizable reporting tools to be exceptionally useful. The ability to generate detailed reports on learner progress, course effectiveness, and other metrics allowed us to make informed decisions and tailor our training programs effectively. Overall, the combination of usability and robust reporting capabilities made Absorb LMS a valuable asset for our organization's learning and development initiatives.

Cons

While the LMS offers many valuable features, one area tat could be improved is its performance on mobile app. Addressing it could enhance the platform's versatility and make it even more adaptable to diverse organizational requirements. Also, if they had full integration with Opensesame my content management would have been smooth.

Alternatives considered

[360Learning](https://www.capterra.com/p/230567/360Learning/)[Oracle PeopleSoft](https://www.capterra.com/p/155958/Oracle-PeopleSoft/)[CrossKnowledge Learning Suite](https://www.capterra.com/p/128404/CrossKnowledge-Learning-Suite/)[Cornerstone LMS](https://www.capterra.com/p/150446/Cornerstone-LMS/)[Docebo](https://www.capterra.com/p/127213/Docebo/)

Reason for choosing Absorb LMS

Cost, performance, customer support and user-friendliness.

Review Source

CS

Celia S.  
Manager, Volunteer Partnerships & Engagement  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Finally, an LMS that is Simple and Customizable"

August 16, 2021

5.0

We use Absorb for an external audience - volunteers - and they have no complaints. They find it simple to use and don't require an official onboarding process.

Pros

I love that this product is customizable according to your organization's needs. The business model is to teach you how to fish so that you own the system and can make branding updates, page templates, email templates, etc. You can customize the Learner Home to your preferences. You're not stuck with an LMS in a box where you have to rely on customer support for everything. In addition, the system is simple to learn administratively. I'm most impressed with its reporting function which has been very complicated in my experience with many other learning systems. Also, the Global Resources field is awesome so you don't have to pretend documents always belong with a course.

Cons

The ILC course feature could use more flexibility. Would be great to have users be able to register for more than one ILC session within a course. I end up duplicating a lot of courses just to add the ability to register for more sessions.

Reason for choosing Absorb LMS

The customizable nature of the tool and its simplicity. Our users love it because it is straightforward and intuitive.

Switched from

[Cornerstone LMS](https://www.capterra.com/p/150446/Cornerstone-LMS/)

Cornerstone was too complicated for our needs and does not serve external audiences well. It was really designed for large, global internal audiences.

Review Source

YJ

Yashovardhan J.  
Researcher  
Education Management  
Used the software for: 1-2 years

### "All-in-one learning platform for Everyone"

January 31, 2023

5.0

I have been using the Absorb LMS for a few years, and have been very pleased with their platform. It is user-friendly, offers a great range of features, is well-supported and highly customisable. The training program setup and course creation process has been easy to learn and manage. I especially appreciate the reporting features which are very user-friendly and provide meaningful data. I also think Absorb has done a great job of creating an online community of customers which is a great resource for ideas and best practices.

Pros

The features most impactful in Absorb LMS are customizability, scalability, analytics, and reporting. Users can easily customize the look and feel of the platform to best suit their organization's needs. Additionally, it can be scaled up or down depending on the size of the organization and their training needs. The analytics and reporting tools provided by Absorb LMS make it easy to track learner engagement and course effectiveness. Additionally, Absorb's API also allows organizations to easily integrate Absorb into existing business processes. Finally, Absorb LMS is incredibly easy to use and provides a straightforward user interface for authors and learners.

Cons

One of the areas of least satisfaction with Absorb LMS is the amount of setup required to configure the system. This can be particularly challenging for non-technical users and requires a fair amount of time and energy to get the system settings just right. Additionally, the interface of the interface and navigation could be more intuitive.

Alternatives considered

[WizIQ LMS](https://www.capterra.com/p/137808/WizIQ-LMS/)[eFront](https://www.capterra.com/p/76288/eFront/)[Docebo](https://www.capterra.com/p/127213/Docebo/)

Reason for choosing Absorb LMS

Absorb LMS stood out to us as a comprehensive, cost-effective, and intuitive platform that addressed all of our training needs. It provides a comprehensive range of features and customization options, making it easy to customize and configure the system to our specific needs. The customization flexibility also allows us to create automated rules and automate much of the training process. It offers scalability for growth, flexibility for changes, and has robust security measures in place to protect our data. Finally, the Absorb LMS is one of the most cost-effective options on the market. That combination of features makes it an easy choice for a reliable and successful implementation of our online training.

Review Source

BG

Beth G.  
Operations Manager  
Accounting  
Used the software for: Less than 6 months

### "A great platform and an even better implementation team!"

March 26, 2024

5.0

The LMS is very new to us. We just launched on March 25th, so I can really only speak to the implementation process, which was an amazing experience. Our IPM was absolutely wonderful, I was sad to say goodbye when the implementation was complete!

Pros

It's pretty intuitive from both a user and admin perspective. It's reliable and has a ton of different reporting capabilities.

Cons

There are certain aspects of Absorb I wish were more customizable.

Reason for choosing Absorb LMS

The Absorb team we worked with during the sales process was fabulous and the platform was able to handle some of our very unique must-haves.

Switched from

[CrunchTime](https://www.capterra.com/p/2294/CrunchTime-Back-Office/)

CrunchTime was sunsetting the Discoverlink part of their platform, so it was a forced switch, but Absorb is a MUCH better platform! Glad we were pushed to make a switch!

Review Source

JL

Jesse L.  
Director, Learning and Development  
Business Supplies and Equipment  
Used the software for: 2+ years

### "Absorb Betters Us"

September 2, 2025

5.0

I have had excellent service from the first conversation with a Sales Rep to now, including their support desk employees. There are no waiting days for a reply, it's minutes.

Pros

From setup to now, navigation has been smooth and easy. Now that they offer their "skills" and "Mentoring" options, this is going to be game changing in the L&D world. Flexibility of branding the dashboards.

Cons

Uploading and course settings can be lengthy, but they are updating that process to speed it up with bulk settings. It doesn't have a "preview" option for changes to the dashboard.

Review Source

AC

Amanda C.  
Instructional Designer  
Veterinary  
Used the software for: 1-2 years

### "Zero Complaints"

March 5, 2025

5.0

Pros

Ease of use, usability, and enhanced learner progress

Cons

Some reports and processes can be complicated

Switched from

[Dayforce HCM](https://www.capterra.com/p/205376/Dayforce-HCM/)

Greater Ease of use for admin and learners

Review Source

HJ

Hannah J.  
Trainer  
Human Resources  
Used the software for: 2+ years

### "Highly Recommend Absorb"

March 5, 2025

5.0

A reliable and efficient platform that simplifies training, but there’s room for improvement in customization and content management.

Pros

It's user-friendly, engaging, and makes training easily accessible with great tracking and reporting features.

Cons

Content creation can be time-consuming, and some customization options could be more flexible.

Review Source

FA

Fatima A.  
Accounting Manager  
Logistics and Supply Chain  
Used the software for: 1-2 years

### "Accounting Manager"

October 9, 2024

4.0

Good - Training video's are done pretty quickly.

Pros

You can assign training based on departments. Set deadlines and have a little questionnaire.

Cons

There should be limitations on how long the training video should be. some divisions put up videos that are over 2 hours long. Absorb should advise that training is absorbs in smaller doses. Documents for the videos should be easily visible as well after the video ends instead of watching the video again and waiting for the steps.

Review Source

NK

Nicholas K.  
Sr. Director of Training  
Airlines/Aviation  
Used the software for: 2+ years

### "LMS Focused on Client Satisfaction"

October 26, 2022

5.0

Absorb LMS is exactly what we needed to streamline our training deliver consistently and reliably. Learners love the ease of use and our admins love the reporting. Absorb also offers content integrations which we are utilizing to deliver leadership training.

Pros

Absorb has such a wonderful client portal to submit feedback. There's an ability to submit feature requests and have other clients talk through the pros/cons and use cases for those items. I've had calls with Absorb developers based on the feedback that I had submitted and those features then went forward into the production environment. It is awesome to see how involved Absorb is in the client community.

Cons

There are not many features that are problematic. I wish there was a more seamless way to allow a learner to take one course in place of another. If a learner submitted a third party certificate for a course that is equivalent to an in-house course, the admin needs to manually award completion for the in-house course. It isn't exactly clean and can lead to some confusion when auditing learner completions to understand which version was completed vs credited.

Reason for choosing Absorb LMS

We have complex assignment rules based on customer requirements. We needed a system that could match our unique need to use customized rules, create automated and ad hoc groups, and give us confidence that it will run smooth.

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