# CaterTrax Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about CaterTrax Software - reviews, pricing plans, popular comparisons to other Catering products and more. Source: https://www.capterra.com/p/6182/CaterTrax/ --- # CaterTrax Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) CaterTrax ## What is CaterTrax? Over 20,000 non-commercial foodservice providers in industries like higher education, business, and healthcare choose CaterTrax's web-based solutions to streamline catering, floor stock, and take-out. CaterTrax helps in-house operations and large enterprises support their unique brand of hospitality with mobile-friendly websites and powerful production management. CaterTrax provides clients and partners with configurable solutions, 24/7 support, menu services, and accessible ongoing training. ## What is CaterTrax used for? [Catering](https://www.capterra.com/catering-software/) Top alternative Featured Overall rating Based on 128 user reviews Reviews sentiment Positive 95% Neutral 3% Negative 2% Starting price $150 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for CaterTrax?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.catertrax.com&name=CaterTrax) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### CaterTrax 4.6 (128) VS. [4.9 (283)](https://www.capterra.com/p/172778/Nowsta/reviews/) Starting Price $150 Per Feature Starting Price $18000 Flat Rate, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (128) Ease Of Use 4.8 (45) Value For Money 4.6 (105) Value For Money 4.8 (42) Customer Service 4.8 (119) Customer Service 4.8 (43) ## CaterTrax alternatives [4.7 (574)](https://www.capterra.com/p/118047/Tripleseat/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.8 (79)](https://www.capterra.com/p/266878/Perfect-Venue/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.6 (5,302)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.9 (12)](https://www.capterra.com/p/176027/Flex-Catering/reviews/) Starting price $350.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/6182/CaterTrax/alternatives/) ## FAQs about CaterTrax Overview ### What problems does CaterTrax solve? CaterTrax solves disorganized catering workflows by centralizing orders, deadlines, billing, floorstock, room reservations, and reporting in one system. It reduces phone and email back-and-forth, last-minute order confusion, transcription errors, and missed updates. Catering managers, healthcare food service teams, administrators, and finance staff benefit most from faster ordering, clearer tracking, and easier budgeting. Answer based on 107 reviews Overview ### Which roles and teams benefit most from CaterTrax? CaterTrax is most used by catering managers, directors, and coordinators who oversee event orders, client communication, and production details. General and district managers use it for operational visibility, while administrative staff and controllers support scheduling, billing, and reporting to keep catering services organized, accurate, and efficient. Answer based on 128 reviews Overview ### What company size and specific industries is CaterTrax built for? CaterTrax is designed for non-commercial foodservice operations, including the largest enterprise organizations in North America, as well as smaller self-operated locations and multi-unit businesses. It fits catering teams that need support across a range of operation sizes within institutional and non-commercial foodservice settings. Features and Usability ### What are the key features of CaterTrax? CaterTrax includes core online ordering for catering businesses, with self-service catering orders and event orders, plus order management, order billing, and payment tracking. Differentiating features include menu customization, calendar-based scheduling, customer order history, and configurable reports for financial reconciliation, budgeting, and information tracking across locations. Answer based on 76 reviews Getting Started and Support ### What training and onboarding options does CaterTrax offer? CaterTrax provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars offer group learning, documentation gives written reference material, and videos provide visual step-by-step guidance. Answer based on 7 reviews Getting Started and Support ### What customer support options does CaterTrax offer, and how do users rate the experience? CaterTrax offers email/help desk, FAQ/forum, phone support, and 24/7 live rep support. Users often describe support as responsive, friendly, and effective during setup and ongoing issues, with quick fixes and helpful training. Some report longer phone wait times, business-hour limitations, and needing support for routine admin changes. Answer based on 88 reviews Features and Usability ### How good is CaterTrax for reporting? CaterTrax handles reporting well for finance, sales, and catering operations, especially for recurring monthly and weekly needs. Admin teams, healthcare food service staff, and multi-location operators value custom report options, date filters, and client-ready summaries, though some users want deeper drill-downs, easier navigation, and more flexible customer-specific filtering. Answer based on 25 reviews Features and Usability ### How easy is CaterTrax for managing orders? CaterTrax works well for basic catering order management, repeat orders, and day-to-day tracking, but more advanced workflows can feel limiting. Hospital teams, campus dining staff, and catering admins like the clear ordering process and duplication tools, while some users want better search, faster updates, mobile ordering, and more flexible order editing. Answer based on 20 reviews Features and Usability ### How well does CaterTrax handle event orders? CaterTrax handles event orders effectively by keeping booking, tracking, billing, and repeat event details in one place. Catering teams, event coordinators, and large kitchen operations value the calendar view, duplicate event tools, confirmation details, and order history, though some users would still like easier event-name search when locating past or current bookings. Answer based on 19 reviews ## Features AI summary Based on 265 Catering reviews Not all catering platforms cover every must-have feature. Here is what Capterra reviewers flag as essential when choosing a solution: - **Booking Management** (**80%** of reviewers rated this feature as critical) - **Event Management** (**66%**) - **Event Calendar** (**68%**) CaterTrax supports **Booking Management** and **Event Management**, giving catering teams the tools to manage reservations and coordinate event details in one system. However, it does not include **Event Calendar**. Instead, it offers **Order Management** (**57%**) and **Calendar Management** (**57%**), which still help teams stay organized by tracking orders and scheduling activities across events. These features are useful for helping businesses keep service delivery on time, reduce scheduling issues, and manage catering operations more efficiently. Banquet Management Coordinate food and beverage delivery for events. Billing & Invoicing Create, manage, and send invoices or bills to customers Booking Management Create, update, and manage bookings, itineraries, and reservations Calendar Management Track and manage schedules and meetings via an integrated calendar Contract/License Management Track, store, and access client contracts or licenses Customer Database A collection of customer information such as contact details, demographics, previous interactions, etc. CaterTrax 23 features Coordinate food and beverage delivery for events. Create, manage, and send invoices or bills to customers Create, update, and manage bookings, itineraries, and reservations Track and manage schedules and meetings via an integrated calendar Track, store, and access client contracts or licenses A collection of customer information such as contact details, demographics, previous interactions, etc. Add customized logos and colors to align with company branding Alter the layout and content of reports Electronically collect payments for goods or services Schedule and manage the logistics of activities and other gatherings Software designed for caterers and catering businesses. Track and manage inventory levels to maintain proper supply Captures invoice data and maintains comprehensive records for auditing and reporting purposes Allows users to view inventory and build a menu that's appropriate Manage and support multiple locations Tracks and processes online orders Manage and track customer orders for goods, investments, or any other purchases Track orders throughout the fulfillment process Generate quotes or estimates for customers Receive data and information in real time Receive system updates as soon as any changes are made Store recipes, enable recipe modification, and generate data required for production records Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Features 4.4 (128) 4.4 Based on 128 reviews ## Pricing Value for money 4.6 (105) Basic $150.00 Per Feature, Value for money 4.6 (105) 4.6 Based on 105 reviews ## Support, customer service and training options Customer Service 4.8 (119) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (119) 4.8 Based on 119 reviews ## User reviews Overall rating 4.6 Based on 128 reviews Filter by rating 5(89) 4(33) 3(4) 2(2) 1(0) Mentioned topic Sorted by most recent EE Erika E. Catering Manager Food & Beverages ### "accessible " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 May 10, 2021 Pros I love that I can use this software from anywhere. I can easily track messages for clients and there is always record of it. Cons What I like the least is that sometimes my webpage needs minor changes like verbiage and I have to submit a full ticket for something I could just have done quickly if able to. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JP John P. Solutions Architect Food & Beverages ### "The Complete package" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 29, 2021 Great customer support, steady product improvement. i never have a problem with setup Pros It covers every aspect of catering except "slicing the Cake", including room scheduling, billing, production, and custtomer feedback Cons Being web-enabled it requires a URL on client systems that is occasionally challenged. Catertrax has an IT department ready to discuss and explain all their security protocols, but soame I.T. departments have predecided conceptions Reasons for choosing CaterTrax product quality and comprehensiveness - they are here to solve my problems, whih they do proactively Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LR Lynn R. Controller Hospital & Health Care ### "Managing Multiple Locations for Nutrition Services" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 March 22, 2021 I've had a good experience overall with CaterTrax. I use it daily to check room status, assist customers with placing orders. I pull reports weekly and monthly to do financial reporting, I'm able to provide source documents for floor stock, catering, Café to You sales to our client accounting team. Pros CaterTrax allows me to manage catering functions, floor stock and room reservations for 12 locations. Our team can easily access and process orders, print reports for staff and track sales. It's user friendly for our department staff and customers (unit clerks, nursing, secretaries). I can also provide monthly detailed reports to our client. They've made updates to their platform and graphics which look nice. Cons At times users struggle with password re-sets and client It single sign on/security. CaterTrax has improved this process and users can now re-set their own passwords via link. Adding a new Admin User has become more tedious as it has to go through Sodexo, which can be challenging when there are client Admin Users. I'd like to be able to print an invoice from an order that says "Invoice" on it to send to catering clients. Reasons for choosing CaterTrax Sodexo affiliation. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CT Claudine T. Facilitator Hospital & Health Care ### "Easy to use Catering software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 29, 2020 I use this product daily o keep track of catering orders and room reservation orders Pros I like that users can put their own orders in for themselves. I just need to confirm or deny and modify things if needed. Cons From an administarive point of view, I have not had many problems. The only thing I could think of is a way to search for a catering order by the name of the order instead of just being able to do it with the catering number or customer name. Sometimes when people want an order repeated it is easier to duplicate the order, but with roles contanlty changing, it is hard to look up an order without knowing who put it in last or when it was put in. With at least 20 orders in per day, it is time consuming to look for said orders. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JK Jacob K. Associate Director of Development Fund-Raising ### "CaterTrax Review " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 October 28, 2020 Overall CaterTrax is a great resource for companies looking to simplify meal catering. Pros I love using CaterTrax when ordering lunch for the team. I am able to log into CaterTrax and order it from my desk computer - super convenient! Cons The web page can take a little while to get used to as it's not overly user friendly. For someone unfamiliar with CaterTrax it can feel overwhelming. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Project Manager Food & Beverages ### "CaterTrax to run your business" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 23, 2020 It is an excellent tool, definitely an asset to my business and definitely recommend this app!! Pros I love how easy it is to manage your orders, duplicate them if needed, track your kitchen progress and also support your financials. Cons For the time being I’m really happy with the cost-benefit relationship but can’t wait to ser what will be coming in next releases. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TR Toni R. Catering Supervisor Food & Beverages ### "Way to go Catertrax" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 6, 2020 AWESOME overall experience with Catertrax as far as keeping our customers happy, they love the fact that they can always look at their past orders. Pros I love this software! It makes my job so much easier, it's very user friendly for our customers & it doesn't take a rocket scientist to figure it out. Cons The only thing I dislike about the software is having to log in every single time. At one time we used to be able to save our login information. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SK Shelly K. Owner Food & Beverages ### "Inventory Helper" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 23, 2020 Catertrax helped our company all get on the same page with inventory needs. Pros We have always struggled with keeping our inventory up to date. It’s time consuming and often people mess it up. But this makes it so much easier. It’s one platform that the front of house and back of house can use in unison. Cons It was a little tricky getting the used the app. After talking with support we were able to get it all figured out. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BT Bonnie T. General Manager Food & Beverages ### "Catertrax" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 17, 2020 Pros Very easy to work with, easy to self teach, easy to create duplicate events quickly Cons I wish that I could change menus easily. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Fund Accounting and Operations Intern Events Services ### "CaterTrax Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 October 22, 2019 Overall, I am able to easily order what I need for my events seamlessly. Pros What I like most about this software is the extremely comprehensive set up of the website. You are able to login and everything is categorized to your benefit. You are also able to review what is in your cart and the price while still added things on to your order so you know total cost. Cons What I like least about this software are the glitches they are always seeming to have. I am constantly being prompted to try a different username/password combination when I know exactly what it is. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/6182/CaterTrax/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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