# Page 2 | CaterTrax Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is CaterTrax the right Catering solution for you? Explore 128 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/6182/CaterTrax/reviews --- CaterTrax 4.6 (128) [View alternatives](https://www.capterra.com/p/6182/CaterTrax/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of CaterTrax ## Showing most helpful reviews Showing 26-50 of 128 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LB Laura B. ap clerk Hospital & Health Care Used the software for: 2+ years ### "CaterTrax is great!" April 23, 2019 5.0 We use CaterTrax to keep track of all floor supplies in addition to using it for tracking all of our caterings. Catering orders are easy to do, and payments are easy to process, with a variety of payment options, to include secure credit card processing. We've been a customer since 2012, and it has been a very valuable piece of our food service package. I'm sure I don't utilize the reporting aspect of the software as much as I probably could, but I am able to run several different types of reports that help us keep track of product movement, sales, etc. Pros I like that CaterTrax keeps track of what was ordered, when it was ordered, when we're expected to deliver, and allows for multiple admins to manage the site-we use Catering and Floorstock modules, and I can assign floorstock orders to each nursing manager's account as an admin, and send them notifications OR opt to allow each of them to check their own account periodically. Most of my customers like ordering their supplies or caterings for meetings/events using the site. Cons The only thing I don't like is the inability to add multiple payees-some departments in our hospital share resources like coffee dispensers, and it would be handy to be able to split their billing three ways without having to do the math or account selection myself every time. It isn't difficult, just a little inconvenient. There are other things to do with customization of menus that are a little annoying, but it's beyond my or CaterTrax's control-they've been instructed by our management company to retain control over most menu development aspects of the software, so I am no longer able to customize to the degree I'd like to. We can still do custom orders, though, so there is that opportunity to manage fulfilling what our customers request beyond the regular menu. Review Source LR Lynn R. Controller Hospital & Health Care Used the software for: 2+ years ### "Managing Multiple Locations for Nutrition Services" March 22, 2021 5.0 I've had a good experience overall with CaterTrax. I use it daily to check room status, assist customers with placing orders. I pull reports weekly and monthly to do financial reporting, I'm able to provide source documents for floor stock, catering, Café to You sales to our client accounting team. Pros CaterTrax allows me to manage catering functions, floor stock and room reservations for 12 locations. Our team can easily access and process orders, print reports for staff and track sales. It's user friendly for our department staff and customers (unit clerks, nursing, secretaries). I can also provide monthly detailed reports to our client. They've made updates to their platform and graphics which look nice. Cons At times users struggle with password re-sets and client It single sign on/security. CaterTrax has improved this process and users can now re-set their own passwords via link. Adding a new Admin User has become more tedious as it has to go through Sodexo, which can be challenging when there are client Admin Users. I'd like to be able to print an invoice from an order that says "Invoice" on it to send to catering clients. Reason for choosing CaterTrax Sodexo affiliation. Review Source RW Ruth W. Food Production Mananger Hospital & Health Care Used the software for: 2+ years ### "CaterTrax Review" April 23, 2019 4.0 My experience is above average. The soft ware is easy to manage and user friendly. Pros The ability to look at a whole month and see all the caterings. Also, I like how I can click on an individual weeks or days. The ability to have recurring caterings without having to put each one in individually. I like the kitchen function. It creates a list of items that are needed for each catering. Cons I don't like how we are now required to change our password every 90 days. I work in healthcare and we only have to change our master password once a year. In regards to changing our master password, a couple of weeks ago I got an email saying I had to change my password. I watched all the videos and still was not successfully in changing my password. When I called customer service for help I was number 12 in line. However, once I got a customer rep they were very nice and helpful. I am a little concern that this problem will occur every time I have to change my password. As far as a con for the software. I do not have the ability to split charges to two separate parties for one catering. Review Source TB Tonia B. Director of Catering Aviation & Aerospace Used the software for: 2+ years ### "Decent Software" May 7, 2019 4.0 Overall it has been ok. Again, several situations of unnecessary issues that could have been avoided with a phone call or asking more thorough questions. Pros Customers are able to place their own orders, request changes, etc. via the software and us time in doing so. Allows for multiple individuals to acquire the information in real time. Web based program allows for customers and users to access software from anywhere. Cons Challenging to make menu adjustments as you have to submit a support ticket every time. As an admin, I should have some freedom to make adjustments as I need. It takes me more time to complete a support ticket than it would take to make the adjustment in the program. Getting the proper assistance from the tech team can be challenging. They often make modifications that have ripple affects to the system and don't communicate what those affects are. If the company hired a few techs who have actually worked in catering, I think they would have a better understanding of what the end user needs and what we as customers are trying to accomplish. Review Source BF Bobbie F. Catering Supervisor Food & Beverages Used the software for: 1-2 years ### "Honestly Helpful" May 3, 2019 5.0 My overall experience with CaterTrax has been beyond exceptional. Not only does it help to keep me organized, but it is extremely easy for my clients to use and the invoicing process helps to keep clients organized as well. One of my favorite parts about the system is that we were able to put a deadline on catering orders, meaning after a certain time, clients cannot submit catering orders. For example, a client can not submit an order at 6:00 pm the day before their requested catering. While I try to accommodate all requests, even last minute ones, if special items were not ordered, I simply cannot be prepared. The system will notify the client that they need to call me directly to ensure their request can be met. The system in whole helps me be prepared and organized each and every day! Pros The best thing about the CaterTrax system is how helpful it is on a daily basis. It ensures organization on busy catering days. The functionality of the system, along with the ease of use helps each day to run smoothly. Cons The only real fault that I have found with the CaterTrax system is that when processing payments, credit cards may be declined the first time around, especially if I try to run one payment right after another; however, providing there isn't an issue with the credit card on file, the payment process will be accepted the second time around. Review Source VR Verified Reviewer Executive Chef Education Management Used the software for: 2+ years ### "One of the best software available!" April 29, 2019 5.0 It turns out that we were not fully utilizing all the functions of the program! We had thought this was a one way tool but later realized that it is interactive with botht eh client and us. This allowed the customer to make changes once the catering was already in place. Because we validated the order it was easy to double check to make sure the catering was correct. Also, we could customize the layout as many times as we wanted, so that we could grow as our customer's needs changed. Pros Mostly, ease of use. The platform to do business can be a very complex one, especially in catering. After reviewing several programs we chose Catertrax for the ease of use, ability to add more user functions and the ability to customize the experience. Cons Some of the features require some comprehensive training, which costs extra in our case. I would have thought there would be unlimited training free of charge but that does not seem to be the case with us. Review Source AP Annette P. Purchasing Coordinator/Administrative Asistant Hospital & Health Care Used the software for: 2+ years ### "Purchasing Coordinator/Administrative Assistant" April 24, 2019 5.0 All of my experiences have been good. If I contact customer service my issues are resolved quickly and my interactions with them are always positive. I feel that my needs are being met and it is an overall great software. Before CaterTrax my duties were tedious and time consuming. CaterTrax has definitely made my job easier. Pros CaterTrax is great! It is fairly easy to navigate and easy to use. There are a lot of tools to help me work more efficiently and get tasks done in a timely manner. The report configurator is a great tool as I can choose what dates I want the report to be built around. I can breakdown costs by account, payment method and dates. Cons There is no option to see a breakdown of each customer. An option to choose a customer and see their order history. If I run a customer breakdown report, it reports for every customer, versus choosing a customer to generate a report for. Review Source BS Brianne S. Patient Services Manager Hospitality Used the software for: 2+ years ### "Excellent Option for Tracking Floorstock Charges" April 30, 2019 5.0 Catertrax has saved me a ton of time on placing orders and keeping track of expenses! Pros Catertrax has a warm feel to it. The graphics are inviting and have a genuinely fresh feel to them. I also like that our customers are able to track their orders and spending with interference from me. I love how easy it is for anyone to use and that it is reliable for our customers. The service team is excellent and handle issues right away. Cons My least favorite thing about the Catertrax is the "Pin System" for tracking orders. I am the admin, but my staff tracks orders and prints them. We lose orders in the process sometimes, so it would be great if multiple people could have limited access to advancing an order without having to go through the admin steps. A bar code or check off number would be very helpful. Review Source JR Julia R. Catering Supervisor Hospital & Health Care Used the software for: 2+ years ### "Great System" April 22, 2019 5.0 I've had a positive experience from day 1. The entire team is there to set you up for success and make sure the program works with your needs. Pros CaterTrax is highly customizable, the customer service was excellent and they are there to help you every step of the way during implementation, training and after. Customers place their own orders and everything is updated on the calendar quickly so nothing gets missed or forgotten. In addition to catering ordering, we also use it for floor stock management for the hospital units. Cons I have customers frequently having issues with passwords, so I spend a lot of time resetting passwords and doing support over the phone. Not a huge issue but it is frustrating sometimes to try to reset someone's log-in and the link doesn't work for them, etc. Review Source CT Claudine T. Facilitator Hospital & Health Care Used the software for: 2+ years ### "Easy to use Catering software" December 29, 2020 5.0 I use this product daily o keep track of catering orders and room reservation orders Pros I like that users can put their own orders in for themselves. I just need to confirm or deny and modify things if needed. Cons From an administarive point of view, I have not had many problems. The only thing I could think of is a way to search for a catering order by the name of the order instead of just being able to do it with the catering number or customer name. Sometimes when people want an order repeated it is easier to duplicate the order, but with roles contanlty changing, it is hard to look up an order without knowing who put it in last or when it was put in. With at least 20 orders in per day, it is time consuming to look for said orders. Review Source Keri Y. Patient Ambassador/Food Svc. Sup. Hospital & Health Care Used the software for: 2+ years ### "Healthcare FNS love it" April 30, 2019 4.0 Benefits: time saver; captures costs, refer to reports for any info. Pros I work in Healthcare Food Services. We use CaterTrax to bill floorstock and for all of our caterings. It has saved so much time and is a great tool. Cons The amount of time / questions it asks before you can complete an order. ie: are you sure? almost done, etc.... Review Source LK Lori K. Supervisor Floorstock/Catering Billing Used the software for: 2+ years ### "The streamlining of billing and ordering save so much time. Well worth the money" October 11, 2017 5.0 It has streamlined our entire process from the beginning till the end. It doesn't matter the size of your catering business because it can be personalized for all areas. We use several of the Catertrax components that helps us maintain Floorstock, Catering, and Off site ordering. The reports feature is to share with clients so they can see on a daily basis what is being ordered to help with their budgets. I have worked with several different software systems for Catering is this is by far the most advanced and adjustable to our business needs than any other. Pros The online ability to place orders, add or delete items, and duplicate on both the client side and admin side are time savers for all. The ability to build reports needed for your specific unit are vital in sharing information with clients about inventory control and past catering events. Cons Need to allow admins to add new items as needed without submitting a support ticket. A "super user" should be allowed to perform this function. Review Source Randi R. Director Of Catering Restaurants Used the software for: 2+ years ### "Catering Life Necessity" August 2, 2018 5.0 Pros I honestly don't know how I could do my job effectively without this product. The support team is remarkable as well! LOVE!! :-) Thank you CaterTrax!!! Cons Nothing stands out about liking least..... Review Source ST Stacy T. Ops Mgr Food & Beverages Used the software for: 2+ years ### "Cater Trax" April 23, 2019 4.0 Customer service is great, and very quick. The record keeping of this program is what makes this campus function. The invoicing with this program is on point, and makes for a clean professional invoice to send my clients. Overall - without this program, there would be zero to no organization in our three million dollars of catering we do a year. Pros This software makes my job a lot easier. I have students and clients who constantly are asking to duplicate orders, repeat what we did last year (or years past). This is the perfect system for record keeping. Cons I wish that there was a way to make the Credit Card connection easier for us. Currently we cannot take credit cards via cater trax. Review Source SJ Stephanie J. Manager of catering and vending. Hospital & Health Care Used the software for: 2+ years ### "Catertrax is the bomb!" April 23, 2019 5.0 Pros I love the fact that the customers can place orders from anywhere with internet access. The ability for the customer to order eliminates transcription errors. The ability to see the day at a glance is great when making schedules--I can easily see which days I need to staff up and which days are light. The tracking portion is a lifesaver when there is any question about what/when/where something was ordered. Cons I would like to see better reports. They don't always meet my needs. I will say however, that customer service has been very responsive to my requests for orders that aren't listed. Review Source AB Ashley B. Catering Director Food & Beverages Used the software for: 2+ years ### "Good not Great" April 30, 2019 3.0 The best benefit of CaterTrax is the historical data and the easy of pulling up past order to see what customers have done in the past. Pros The best feature of CaterTrax is it's customer information and historical database. Cons It is "bulky". The service is not streamlined well and asks repetitive questions. All customer information is stored in the system, however, when you want to create a new invoice, you are still required to put in all the customer information. Another big con, there is no app for CaterTrax. My caterers are always on the go and to have the details in the palm of your hand would be very convenient. Review Source AB Andy B. Catering Director Food & Beverages Used the software for: 1-2 years ### "Makes My Life Easy" April 24, 2019 5.0 With Catertrax orders are never missed. It's always obvious when someone wants to make a change to their order. I can very quickly look at the day, and have confidence that I'm prepared and have all of the information I need. Pros Catertrax has streamlined all of the orders received for my 5,000 employee two building account. It's simple for the customers to use, and helps me as a Catering Director to see the orders coming in so I can wow my clients every day. Cons I would appreciate if payment information didn't have to be entered if a customer is ordering from a different building. For example: I have a North Plaza customer who has previously ordered from the South Plaza. They now have to enter their Credit Card info again, because they're ordering for a different Plaza. Review Source TC Toni C. Cafe Chef Manager Food & Beverages Used the software for: 2+ years ### "CaterTrax for Multiple Users across Multiple Locations" May 7, 2019 4.0 Pretty good program to learn and use - the how to videos and printable directions are to the point and understandable. Pros Consolidated program that our customers can use to order catering for meetings and other events. A one stop shop for the whole planning, purchasing and records of events past and future, as well as duplicating orders to future dates. Cons When working within CaterTrax as an administrator putting orders in for customers it can be difficult completing their orders under their name - I have experienced the program kicking me off or restarting the ordering process all over again. Review Source VR Verified Reviewer Catering Director Higher Education Used the software for: 2+ years ### "Yes AND No - Good and Bad" May 1, 2019 3.0 Overall its a good system at my employer has selected. Pros Seems easy to use for me BUT - my clients do not necessarily like it. Once you have everything set up like you want it all is organized and ready to use. Cons Customer Service is only open business hours so if you have a problem after hours you are out of luck. There are times when the agents make you like you are to blame for system problems and not capable of knowing what is and what is not correct. Many of my clients hate the software - so I would say the system should be more user friendly Review Source LW Linda W. Director of Catering Food & Beverages Used the software for: 2+ years ### "Catertrax as a whole." April 23, 2019 4.0 I have used other online ordering systems in the past, and find Catertrax to be the best one so far. It takes a few orders for new users to find items and become comfortable with placing their own orders, but it makes the catering sales coordinators job much easier. Pros Catertrax provides many ways to help evaluate product sales, customer sales. Good daily report for a run sheet. Awesome tools to edit customer event sheets. Love that they can view their own account and place their own orders Cons I would like to be able to create specific reports without having to involve the support team. Review Source AB Amine B. GM/ chef manager Pharmaceuticals Used the software for: 2+ years ### "Traxer" April 23, 2019 5.0 The software is great and customers friendly. I found it easy to operate. Lastly, customer service is fast and they always solve the problem that I have on hand. Pros I like the tracking capabilities of tracking orders and payments in the calendar. I good snapshot of what you need to do and what’s coming. The icons are very helpful as well managing the daily operations. Cons The pop up payment window. It looks small and it hides behind open windows. Sometimes, you get error massage. A larger wonder and more reliable CC processing system will be helpful. Review Source DL Donna L. Catering Director Food & Beverages Used the software for: 2+ years ### "catering" May 5, 2019 3.0 Pros It is a good program in many ways. It saves me a lot of time when producing party/production sheets, allowing entry for special notes on events, and details that we can type in ourselves. It is good for billing, and customers can get their own records on order history any anytime they need it. Cons Limitations on making some of our own revisions. Not sure if that is dictated more by our corporate office or CaterTrax. And they charge for excessive administrative assistance above the monthly fee we pay. Review Source DV Debra V. Catering Manager Sports Used the software for: 2+ years ### "LOVE using the CaterTrax site, the staff is helpful and well versed in helping answer questions!" October 4, 2017 5.0 I use this software multiple times daily. Before we had the software we were doing all of the orders on a spreadsheet and trying to calculate all of the charges by hand. This software saves so much time and ensures accuracy in the math. Pros It's so easy to input orders and to retrieve past orders if you know the date of the event or have a previous order number. Cons We can't track by suite number and you can't put the orders in alphabetic order. I would love to be able to see the title of the order when selecting from the list under the client name. Review Source PW Peter W. General Manager Dining Services Sodexo Food & Beverages Used the software for: 2+ years ### "Happy catertrax user" April 22, 2019 4.0 Great overall experience with CaterTrax. We have solved the hours data input, building client reports, and invoices. Pros Ease of use as an admin user Ease of custom reports Cons Emailing invoices to customers. The invoice is at the bottom of the email to customers and difficult for them to navigate to. Also they can only respond back through CaterTrax, I wish I would receive an email to show me someone responded or asked a question about an invoice, similar to the email I receive when an order is placed. Review Source TH Tonya H. Clerical Food & Beverages Used the software for: 2+ years ### "Ease of Ordering - Spectacular " April 29, 2019 5.0 My overall experience with CaterTrax has made catering a lot easier to do on my end and have learned a lot of new things, practically on my own. I've always encountered pleasant customer service with the customer service support team, as needed. Pros I really like the CaterTrax software do the fact its easy to navigate from Admin side and a customers side. Changes can be made very quickly as well, if need be. Cons Occasionally, the newest version of the program runs a little bit slower than the older version. Review Source Similar Products Featured