# LiveChat Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about LiveChat Software - reviews, pricing plans, popular comparisons to other Live Chat products and more. Source: https://www.capterra.com/p/62194/LiveChat --- # LiveChat Software Review 2026: Features, Integrations, Pros & Cons Last updated on June 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) LiveChat ## What is LiveChat? LiveChat is a live chat application that can be integrated into your website to capture more leads and close more sales. Having LiveChat on your website means that on-site visitors can send you their questions and receive answers in no time. ## What is LiveChat used for? [Live Chat](https://www.capterra.com/live-chat-software/)[Customer Service](https://www.capterra.com/customer-service-software/)[Help Desk](https://www.capterra.com/help-desk-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 1,724 user reviews Reviews sentiment Positive 95% Neutral 4% Negative 1% Pros & cons Intuitive and simple interface Efficient real-time communication High cost for features Occasional lag and connectivity issues Starting price $25 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... - Customer Service / 2026 - Customer Engagement / 2025 - Live Chat / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for LiveChat?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.text.com&name=LiveChat) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### LiveChat 4.6 (1,724) VS. [4.4 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price $25 Per User, Per Month Starting Price $115 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (1,690) Ease Of Use 4.3 (3,603) Value For Money 4.5 (1,242) Value For Money 4.2 (2,658) Customer Service 4.6 (1,276) Customer Service 4.3 (2,766) ## LiveChat alternatives Highest Rated [4.7 (24,118)](https://www.capterra.com/p/135003/Slack/reviews/) Starting price $8.75 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.5 (1,133)](https://www.capterra.com/p/134347/Intercom/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.5 (824)](https://www.capterra.com/p/136189/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.2 (991)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/62194/LiveChat/alternatives/) ## FAQs about LiveChat Overview ### What problems does LiveChat solve? LiveChat solves delayed customer responses, abandoned website journeys, and scattered support conversations by enabling real-time chat, ticket assignment, searchable histories, and CRM integrations. Customer support, sales, recruiting, and eCommerce teams benefit most, using it to guide stuck visitors, resolve routine issues quickly, monitor agent performance, and capture more qualified leads. Answer based on 829 reviews Overview ### Which roles and teams benefit most from LiveChat? LiveChat is most used by business owners, executives, customer-facing managers, and marketing or sales teams that need faster website communication. Operations leaders use it to streamline support workflows, while developers and technical teams handle implementation, customization, and integrations that improve response times, lead capture, and customer satisfaction. Answer based on 1630 reviews Overview ### What company size and industries is LiveChat built for? LiveChat is built mainly for small businesses, which make up 72% of reviewers, with computer software leading industries at 7%. It serves ecommerce stores, B2B SaaS companies, support departments, sales teams, and enterprises, with additional adoption among information technology and services at 6% and retail at 5%. Answer based on 1723 reviews Features and Usability ### What are the key features of LiveChat? LiveChat includes core features for real-time customer service, including live chat, canned responses, chat history, ticket management, and message notifications. Differentiating features include website visitor tracking, real-time reporting, chatbot automation, multi-channel messaging through Facebook and other apps, and integrations with CRM and help desk systems. Answer based on 1176 reviews Pricing ### How much does it cost and what fees or limitations are included? LiveChat starts at $25/user/month for Starter, with Team at 59 and Business at 89; Enterprise pricing is custom. A 30-day free trial is available, but no free plan. Reviewers often call it fair or cost-effective, while others say per-user pricing and higher-tier features can get expensive for small teams. Answer based on 213 reviews Integrations ### Which third-party tools and platforms does LiveChat integrate with? LiveChat integrates with WordPress, Shopify, Mailchimp, Wix, Salesforce Service Cloud, Adobe Commerce, PrestaShop, and Meta for Business. It supports over 100 integrations overall, covering website builders and ecommerce platforms, plus CRM and marketing tools. Reviewer mentions most often highlight WordPress and Shopify for site deployment. Answer based on 295 reviews Getting Started and Support ### How easy is it to onboard and train a team on LiveChat? LiveChat is generally quick to onboard, with live online sessions, webinars, documentation, and videos available for training. Reviewers say sales reps, agents, and other nontechnical users often get productive fast with minimal instruction, while admins or teams handling custom setup, integrations, bots, or deeper customization usually need more time and tutorials. Answer based on 23 reviews Getting Started and Support ### What customer support options does LiveChat offer, and how do users rate the experience? LiveChat offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live representatives, and chat. Users often describe support as easy to reach, fast, and helpful, especially through in-app chat. Some report frustrations with mobile app limitations and occasional missed chats when switching between devices. Answer based on 1226 reviews ## Who uses LiveChat? Based on Capterra reviews from the past 3 years Talk to a software expert to get a free software list tailored to your business needs Company size Based on 197 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 197 reviews Administrative 20% Administrative 20% Customer Services & Support 20% Marketing 19% IT & Software Development 7% Others 34% Top industries Based on 197 reviews Retail 28% Information Technology and Services 24% Computer Software 16% Arts and Crafts 16% Other 16% ## Pros and Cons Intuitive and simple interface 95% positive reviews out of 366 Most reviewers describe ease of use as a key benefit, with fast setup and minimal learning curve. High cost for features 43% negative reviews out of 144 Some reviewers indicate pricing is higher than alternatives, with extra charges for advanced features and multiple users. Efficient real-time communication 93% positive reviews out of 88 Most reviewers find communication features enable instant, organized, and multitasking-friendly interactions across teams and clients. Occasional lag and connectivity issues 72% negative reviews out of 110 Most users comment performance and speed suffer from lag, slow loading, and frequent disconnections during high usage. Remote-friendly team collaboration tools 96% positive reviews out of 67 Most reviewers indicate team collaboration is seamless, supporting remote work, easy onboarding, and responsive support. Unreliable message notifications 38% negative reviews out of 103 Some users report message notifications are delayed, inconsistent, or missing, leading to missed chats and customer frustration. Destiny B Bartender, 1 employee. "It always updates at the wrong time, causing me to not receive messages" ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Real-time Consumer-facing Chat 4.6 (279) 59.14% of 279 reviewers that rated this feature as important or highly important With this capability, you can interact instantly with customers, answer questions, and boost satisfaction. Reviewers appreciate the fast response times, ease of use, and the positive impact on sales and customer trust, though some mention occasional delays during high traffic. Mobile Access 4.6 (275) 58.91% of 275 reviewers that rated this feature as important or highly important It gives you the flexibility to manage chats from anywhere, anytime, using mobile devices. Some reviewers find mobile access valuable for staying connected and responsive, though a few mention the mobile app is less intuitive than the web version. Transcripts/Chat History 4.5 (226) 50.88% of 226 reviewers that rated this feature as important or highly important LiveChat offers you access to previous conversations, making follow-ups and quality assurance easier. Users think having chat records helps resolve issues, track interactions, and maintain continuity, though a few wish for better organization of transcripts. File Sharing 4.4 (167) 43.71% of 167 reviewers that rated this feature as important or highly important You can easily share documents and images during chats, making support more effective. Reviewers appreciate the simplicity and speed of file transfers, though some say advanced sharing options are limited and the interface could be more intuitive. Support Ticket Management 4.4 (152) 53.29% of 152 reviewers that rated this feature as important or highly important This aspect helps you organize and track customer requests efficiently. Reviewers indicate ticket creation is simple and user-friendly, and they value quick responses, though some feel there are limited options for managing ticket stages. Reporting/Analytics 4.5 (152) 50.00% of 152 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data LiveChat 135 features Define levels of authorization for access to specific files or systems Informs of any account changes and notifications Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Uses AI to condense large amounts of text, audio, or video data into a coherent form Software program that continuously adjusts its behavior based on observed data System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Automatic reply functionality for incoming messages Tickets are automatically assigned to specific agents based on predefined rules Create and automatically send premade copy in response to customer messages Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Shortcuts for inputting frequently used messages Communicate using direct chat or messages within the system AI-based platform which conducts a conversation via auditory or textual methods Identify customers at risk of migration and activate strategies to retain them Provides a channel for team members to share media files, communicate, and work together Manage and track all internal and external communication conducted via calls, email, text, or chat Configure existing workflows to meet your organization's needs Manage, organize, and store contact information The ability to create unique content Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Recording, transcription, and analysis of sales calls for the purpose of training and generating insights Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Initiate interactions with customers by proactively starting conversations or providing informational content Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Access previous interactions or concerns to maintain customer relationships Visualize and analyze customer experience across all touchpoints and channels Store and organize information about customers and previous interactions A website or login for customers to access information Process of dividing customers into groups based on common characteristics Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Protect sensitive data for digital privacy Graphical representation of data Defines specific deal parameters to negotiate and secure deals Store and organize documents in a centralized system Assemble applications and processes by dragging over and arranging pre-built components Manage, store and organize emails within the system or via third-party apps Create and send email blasts/campaigns Pre-made examples and templates for emails Tracks metrics that provide insight into how a user interacts with any interface or product Predefined actions automatically performed on the occurance of specific events Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service You can easily share documents and images during chats, making support more effective. Reviewers appreciate the simplicity and speed of file transfers, though some say advanced sharing options are limited and the interface could be more intuitive. Games or game-like elements to track progress and reward accomplishments Use AI to generate content in the form of text, images, videos, etc. Geographic location of visitors determines behavior of the software Calculate a company, client account or person's health via a scoring system Organize, prioritize, and manage incoming communications Track interaction history by documenting conversations for contacts Incorporation of a chat or messaging system within an organization's internal communication infrastructure Quantifiable metrics to track objectives, gauge milestones, and evaluate the success of a particular activity Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills Identify different languages Automatically identify and save contact information of potential customers Manage the process of attracting and converting business prospects into leads Store information about leads or contacts and track, manage and nurture them throughout the sales process Engage with a lead throughout the sales process by actively providing information Score a lead on their quality or likelihood to buy based on certain behaviors Ability to chat online in real time Templated responses for responding quickly to recurring support requests Automate workflows and trigger campaigns based on customer actions It gives you the flexibility to manage chats from anywhere, anytime, using mobile devices. Some reviewers find mobile access valuable for staying connected and responsive, though a few mention the mobile app is less intuitive than the web version. Access the system via a mobile application Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Collect information from multiple sources Manage and support multiple languages Allows users to manage data from a number of sources Process and analyze human language in text or audio form Identify, track, and respond to negative feedback Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels Form to collect visitor contact information when live chat isn't available Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service Track all opportunities for potential sales and convert them into recurring revenue A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Adjust communications based on previous interactions or personal preferences Predict future data based on historical data sets Arrange tasks based on the level of priority or urgency Copy on the page or chat window encouraging the user to engage with the chat option Monitor wait time and abandonment for incoming requests that have not been routed Analyze and gain insights into data in real-time Engage in direct, instant messaging with customers, users, etc. With this capability, you can interact instantly with customers, answer questions, and boost satisfaction. Reviewers appreciate the fast response times, ease of use, and the positive impact on sales and customer trust, though some mention occasional delays during high traffic. Receive data and information in real time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Log and store the source of contacts/leads Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Monitor sales and make necessary adjustment in order to increase demand and revenue Set & manage permission levels based on user roles and restrict access to only authorized individuals Reports specific to sales analysis for trends and strategies Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. Digitally share screen view with others Search and filter data across systems to locate required information by entering keywords or certain criteria Securely stores data to prevent data loss or breaches Group leads or contacts based on their specific characteristics Online portal through which end users can access the system, manage tasks, or obtain information Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Set and monitor service level agreements to ensure timely response and resolution Allow users to access multiple services after entering their login credentials once Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. This aspect helps you organize and track customer requests efficiently. Reviewers indicate ticket creation is simple and user-friendly, and they value quick responses, though some feel there are limited options for managing ticket stages. Create and administer polls and surveys Gauge satisfaction and receive information for improvement and success Attach digital tags to documents and assets for identification, search, or monitoring purposes Automatically handle routine, repetitive tasks and processes without the need for manual intervention Create, manage and track all task activities and progression Organize customer data and accounts by user or geography Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc Set up connections to third-party platforms to improve business processes Track, manage, or resolve user requests and IT incidents/issues LiveChat offers you access to previous conversations, making follow-ups and quality assurance easier. Users think having chat records helps resolve issues, track interactions, and maintain continuity, though a few wish for better organization of transcripts. Transfer queries and organize messages between agents Review data from past periods to reveal recurring tendencies and predict future performance Track and interpret metrics on the usage of company resources Interact with data visualization elements, such as charts and graphs, to drill down into data SaaS, web-based, online deployment An extended application or connector that enables users to perform additional services with their current set of tools Streamlining repetitive tasks and activities through automated and predefined workflows Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.5 (1,581) 4.5 Based on 1,581 reviews ## Pricing Value for money 4.5 (1242) Free Trial [View pricing plan details](https://www.capterra.com/p/62194/LiveChat/pricing/) Starter $25.00 Per User,Per Month It includes: - One Assistant - Website - Apps - Direct Chat Link - Facebook Messenger - up to 100 visitors - Multiple website support - Applications - Inactivity message - Customer details - Agent rating - Transfers Team $59.00 Per User,Per Month It includes: - SMS - Canned responses - Private canned responses - Canned response suggestions - Custom customer segments - Chat tagging - File sharing - Routing rules based on URL - Automated tags - LiveChat Dashboard - Chat statistics - Tags usage Business $89.00 Per User,Per Month It includes: - Tag suggestions - Text enhancement - Chat summary - Apple Messages for Business - Routing rules based on geolocation - Chat takeover - Work scheduler - Agent activity - Agent performance - Chat duration - Chat response - On-demand reporting Value for money 4.5 (1,242) 4.5 Based on 1,242 reviews ## Integrations [ Google Docs](https://www.capterra.com/p/160756/Google-Docs/)[ Slack](https://www.capterra.com/p/135003/Slack/)[ Trello](https://www.capterra.com/p/211559/Trello/)[ Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Jira](https://www.capterra.com/p/19319/JIRA/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (1276) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (1,276) 4.6 Based on 1,276 reviews ## User reviews Overall rating 4.6 Based on 1,724 reviews Filter by rating 5(1212) 4(430) 3(63) 2(13) 1(6) Mentioned topic Sorted by most recent PB Pritijeet B. OMNI Marketing Retail ### "Live Chat Feed Back" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 5, 2026 LC portal functionalities are really good and easy for us to manage the customer, however billing payment & annual renewal are challenging for us. Pros Customer Support was exceelent & LC portal functionalities are really good and easy for us to manage the customers. Cons I would like to highlight a few concerns regarding the recently introduced billing system, pricing structure, and subscription plans, which were implemented without prior consultation or alignment with our requirements. Additionally, the monthly Premium API payment process presents operational challenges for our organization. The payments currently require an American Express card, whereas our company policy does not permit the use of personal cards for business-related transactions. Furthermore, processing monthly payments involves multiple approval layers, making the process time-consuming and administratively cumbersome. To address these challenges, I would request the introduction of an annual prepaid API subscription package. An annual billing option would simplify procurement, reduce administrative overhead, ensure uninterrupted service, and better align with corporate payment and approval processes. I request you to consider this feedback and evaluate the feasibility of introducing annual prepaid API plans for enterprise and business users. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CE Charles E. Sales Manager Logistics and Supply Chain ### "LiveChat experience" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 May 15, 2026 Good customer support, but very difficult to set up and learn to use. I have spent many hours trying to get the app to work on both my office PC and my iphone. Pros It is a very comprehensive app, with many features and will be very useful once I learn how to use it. Customer support has been very good overall. Cons Very complicated. Difficult to get it setup and working correctly in my experience. I will know more once I have used it for a few weeks. For now, I am not that impressed. Switched from [Drift](https://www.capterra.com/p/227417/Drift/) Drift discontinued supporting the product Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CP Chris P. Supervisor Computer Software ### "LiveChat saves us!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 14, 2026 We use LiveChat daily! Their platform is extremely stable and we have never experienced an outage. The multitude of settings really allows us to customize our and the customer experience. Pros The cost per user is a great value and the integrations we can set up are fantastic! Our customers have never had a negative experience with the chat program. Cons Their AI Bot is pretty good, but could be a little less obviously a bot. This is only for our support from them, not customer facing though. Very minor Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TN Travis N. Digital Director Automotive ### "Great customer service! 10/10" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 29, 2026 Pros The customer service provided by \[sensitive content hidden\]! Everything has been smooth since onboarding and have had no issues and it's really easy to use! Cons Not really anything that I don't like about Livechat. Customer service has been absolutely phenomenal. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DM David M. Analyst Food Production ### "Increases Productivity" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 29, 2026 Positive one. I will continue to use it. As I mentioned earlier, it helps with my productivity. Being able to do multiple things at once Pros It offers me the opportunity to communicate with any questions or comments I have while allowing me to continue working in the background Cons Sometimes it seems like it lags. Not sure if it is the system though or if the person on the other side is just taking time to answer. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Bill L. Vice President of Sales and Operations Information Technology and Services ### "Good Chat Option for Websites" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 6/10 April 21, 2026 Overall, it’s been solid and reliable. It’s easy to use, helps teams respond faster, and keeps support organized in one place. The main downside is cost as you scale, but the day-to-day experience is smooth and efficient. Pros It’s easy to set up and use, keeps all chats in one place, and makes it simple for agents to respond quickly. The automation and reporting features also save time and help track performance. Cons Pricing can get high as you add more agents, and some of the advanced customization and reporting options feel limited unless you upgrade or use extra tools. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MM Mohammed M. Project manager Civil Engineering ### "Quick solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 21, 2026 Overall it’s a fast and quick method to resolve the simple and easy issues where as for complex situations I may still prefer the telephonic conversation. Pros I love the real time and quick responses to the simple questions without waiting on calls for long hours. Cons Some times the live chat communication can lead to misunderstandings due to improper way of expressing the statements. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SG Swagat G. Founder and CEO Arts and Crafts ### "Great Live Chat plugin for WordPress websites" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 April 17, 2026 Pros LiveChat plugin has really helped us with the activating livechat feature on our business website. It is easy to set up, very reliable and has helped us capture more leads and close more sales. Cons The pricing is something that could be improved. It feels a bit high if compared with other competitors. Switched from [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) Just wanted to try a new product, there was no specific reason. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CP Colleen P. Director of Programming Non-Profit Organization Management ### "Excellent Tools for Responsive and Efficient Client Service" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 10, 2026 As a non-profit employment service organization, Opportunities for Employment (OFE) values tools that help us respond quickly, professionally, and consistently to the people we serve. LiveChat, ChatBot, and Helpdesk have been very beneficial for our team. LiveChat allows us to connect with job seekers and community members in real time, making it easier to answer questions, provide guidance, and create a welcoming first point of contact. ChatBot helps us extend support beyond regular office hours by responding to common inquiries and directing people to the right information or next steps. Helpdesk gives our team a more organized way to manage inquiries, track follow-up, and ensure nothing gets missed. Together, these tools have improved our responsiveness, strengthened the client experience, and helped us serve people more efficiently. Pros LiveChat, ChatBot, and Helpdesk have been excellent tools for OFE. They have helped us improve responsiveness, organize inquiries, and provide better support to the job seekers and community members we serve. LiveChat makes real-time communication easy, ChatBot helps with quick answers and after-hours support, and Helpdesk keeps our team coordinated and efficient. These tools have strengthened our service delivery and improved the overall client experience. Cons Setting up LiveChat and a ChatBot can be a bit overwhelming, but the support team is excellent and will walk you through any challenges that occur. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Joseph H. Executive Director Government Relations ### "How to get to the bottom of an upgrade or downgrade" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 April 2, 2026 Quick. Easy to use. Easy to reach someone. Easy to navigate. Completely useful in every way one should expect from a LiveChat. Pros Everything! But is a bit pricey overall. I really like the way it is added seamlessly into my websites. Cons Price for upgrade beyond Starter Plan. If only there was a better way to upgrade to at least one more seat without being charged so much more than only one seat. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/62194/LiveChat/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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