Who Uses This Software?

LiveChat is used by companies all over the world and from every industry. Startups, small and medium businesses and enterprises all rely on LiveChat in their everyday customer service duties.


Average Ratings

346 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $16.00/month/user
    See pricing details
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • LiveChat Software
  • www.livechatinc.com
  • Founded 2002
  • United States

About LiveChat

Premium Live Chat and Help Desk Software for business. LiveChat turns support teams into customer service rockstars. Customers love answers to their questions coming within seconds. Win hearts of customers with amazing customer service using LiveChat - join over 24,000 companies from over 150 countries and try LiveChat now!


LiveChat Features

  • Analytics
  • Churn Management
  • Communication Management
  • Community Management
  • Content Syndication
  • Feedback Collection
  • Gamification
  • Live Chat
  • Video Content
  • Alerts / Escalation
  • Appointment Management
  • Automated Routing
  • Automatic Customer Notices
  • Complaint Monitoring
  • Contract Management
  • Customer Database
  • Customer Experience Management
  • Help Desk
  • Inbox / Queue Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Self Service Portal
  • Surveys & Feedback
  • Trouble Ticketing
  • Work Order Management
  • Alerts / Escalation
  • Automated Routing
  • Customizable Branding
  • Document Storage
  • Email integration
  • Interaction Tracking
  • IT Asset Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Network Monitoring
  • Real-time Chat
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Ticket/Issue Tracking
  • Canned Responses
  • Geo Targeting
  • Offline Form
  • Proactive Chat
  • Screen Sharing
  • Third Party Integration
  • Transfers/Routing
  • Website Visitor Tracking
  • Cataloging / Categorization
  • Customer Service Analytics
  • Customer Support Tracking
  • Email Response Control
  • Knowledge Management
  • Live Chat
  • Performance Metrics
  • Search
  • Self Service Portal

LiveChat Reviews Recently Reviewed!


Capterra-loader

LiveChat Connects Me to My Candidates Fast!

Feb 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What I like most about LiveChat is it's reliability. When I began researching chat applications to recommend to a client for use in their recruiting efforts, I found a lot of options. I also found a lot of issues. Many of the applications I looked at were complicated and glitchy.

Then I found LiveChat. LiveChat just worked. It was solid application whether online or on my desktop and it handled chat conversations reliable while offering all the features I was looking for in a manned chat application. When I spoke with a representative from the company, I found out why.

LiveChat set out from the beginning to be a manned chat solution and to be the best in the business. I was kind of disappointed with this at the beginning, because I was hoping for a solution to handle both manned and bot style chats. LiveChat didn't have bots, but they were so far above every other manned chat platform, that I had to choose them.

Incidentally, they have developed a bot situation since I first signed up with them and it is just as robust. It's called botengine.ai and I highly recommend it. BotEngine integrates seamlessly with LiveChat and both applications work reliably with Facebook Messenger, Web Pages, Landing Pages, and more.

LiveChat offers tons of customization, professional looking interfaces, and robust reporting. I can easily use it on my desktop computer, my notebook, my tablet, or my phone. And just like I said before, it just works.

Cons: If there was anything to dislike about LiveChat, it would be that it is resource-intensive on my iMac. This is a casualty of my business, though. I have to use a lot of memory-hog applications every day, so a lot of times I will enable LiveChat just on my mobile device or my notebook while I'm working at my desk. That way I can still respond to chats without slowing down my main machine.

Overall: I get instant connection to my customers with tons of features, customizations, and robust reporting.

LiveChatInc Review

Dec 08, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We are a 3rd party company using LiveChatInc app as our platform to serve our industry, and its been great. I tried several others, and there were functions I liked, but in the end, we came back to LiveChat because of their ease of use, support, and some unique capabilities other chat companies didn't have. There are a couple of important changes we would love to see to make it more customizable, but overall, I would recommend it highly. I've tested at least 4 of the "top" live chat apps out there ¿ and we came back to this one, as it was the best overall.

Pros: First of all the Support team is very friendly and helpful. This is key and they have always tried their best to help, and were open to my feedback on improvements that could be made. It is very easy to use, very intuitive. Has some unique features I've not found in other live chat apps (example: auto greetings to customers are personal, and come specifically from one of my live chat experts. Other platforms I've used, it sends a generic auto invite, and the customer has to ACCEPT to chat, before they are connected with an agent. We have compared, and this one feature makes our take rate (customer engages in a chat) much higher, due to it being a personal invitation by one of our reps.

Cons: The biggest one is the inability to customize Visitors window for our staff. An older version (which we still have to use) used to allow you to set up specific columns of info on each visitor. This way you could see how many times they visited, were invited, refused, etc¿ without having to click on each visitor to see this info. If you have a lot of visitors it is impossible to click on each of them in a timely manner and know whether to engage in a conversation. This is a big one that needs updated soon. It has taken a long while to have auto invites work properly on all mobile platforms (iPad, iPhone, tablets, etc). It still isn't possible on all, but on most devices now, customers will get a pop up if you send an invitation to chat. Wish you could set up a second Auto Invite (ie. at 1 minute into the visit, an auto greeting is sent ¿ if declined, at 4 minutes, a second one is sent). Unfortunately, not possible. When you send a personal invite, it classifies it as a CHAT, even if the customer doesn't chat with you. So the archives get filled with "blank chats" that you have to leaf through. All of that said, besides the first one, it is still the best live chat app out there, in my opinion. Fingers crossed the Visitor view options will be changed back soon, to allow it to be more customizable for customers.

LiveChat is Great!

Nov 04, 2015
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We've been using LiveChat for almost 2 years now. It's been so helpful to see who's on our site when they are actually there and to be able to help them when they need it (which keeps them from straying)! We are an incorporation services provider and people often have lots of questions when they are searching for a provider in this field. Though we have the answers to most of those questions on our site, people often want to clarify or they may feel lost when ordering. Having LiveChat makes it easier for our potential clients to reach out to us without having to leave our site or even to pick up the phone. Instant gratification! Thanks to LiveChat, we've been able to quickly convert those people with questions into clients.

Pros: Visitor data is so very helpful for us. When a client has an issue while ordering, it helps us to know what browser they are using. It is also quite helpful for us to know where they are connecting from (country or state) as this can determine what kinds of services they need. Also included with the visitor data are the IP, and the pages visited (and for how long they stayed on those pages). This lets us know about where the visitor decided to leave and what they were looking for...and if we feel the need, we can offer to chat with them (rather than waiting for them to start one with us). LiveChat also makes a verbal announcement when we get a visitor to the site, informing us as to whether they are "new" or "returning" visitors. There is also a verbal announcement when someone initiates a chat ("incoming chat"). The ticket feature is also helpful. When the office is closed or if the technician is away from their desk, the clients can leave a message for us to follow-up later.

Cons: It would be very helpful if the visitor data were logged and saved for reporting purposes via LiveChat. This historical data might prove useful to us when making changes to our site. It would be nice if the incoming chat would also pop-up a separate window. Sometimes I have my volume down or off when I am on the phone and I've almost missed chats that way.

A small but very useful feature on your site

Mar 17, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Every visitor on your site can be your potential client, so you need to worry about that all the questions that interest him or her. Instantly answered and LiveChat will help you with this. We save not only our time but also the time of our customers, because they no longer need to log in to their e-mail and from there send messages to us and wait for a long response, everything happens on the site, it is very convenient, and we have repeatedly received letters of gratitude from our clients. Going to the page, you can immediately invite the client to the chat, because the greeting is automatically displayed on the screen. LiveChat helps our teamwork more effectively with our customers, because the answers to any questions will be received instantly. I think every person who comes to any site with products wants to quickly find out about the availability of goods in the warehouse, possible discounts, and delivery conditions. You can be the ray of your competitors if your site visitors are happy. Instant live chat can be a useful feature of your site and you will not regret that you have purchased this program. I think LiveChat will be more useful for medium and large companies.

Cons: Honestly, I cannot even imagine what disadvantages such a program might have, because all functions work well, all messages come instantly (we checked more than once).

Livechat gives us a professional look.

Jun 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the simplicity of the Livechat interface ,and this is a major factor while I adopted the program as my startups customer chat solution. It is affordable, which is very cheap when compared with the enormous benefits we have gotten from this program over the last one year. I like the Livechat customer support department. The support team have continuously served my startup very well. We get responses to our queries instantly via chat messages and the support team also forwards us periodic write-ups guiding us on newer ways we can use Livechat ,to grow our business. I am provided with daily and periodic stats and metrics which easen the process of measuring the performance of my customer care team.

Cons: Livechat is just the real deal. However I am not overly impressed with its mobile app,I will like to see a better improved mobile app. which will remove the need of always having to access Livechat from a desktop or laptop computer to make major changes or customization.We should be able to do everything from the mobile app.

Capterra-loader

Multiple customization possibilities.

Jun 08, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Unlimited customization - Livechat provides helpdesk teams with unlimited ability to customize their Livechat experience from chat window themes , to introducing social media buttons ,editing engagement graphics or removing the White label Livechat icon .Enabling teams to customize their Livechat experience.

Dedicated support team - Livechat probably has amongst the best support teams for a software program . They are reachable across every hour of the day and promptly address any constraint we encounter while using Livechat.

Analytical power - Livechat provides my team with analytical data detailing web visitor interaction with our website. These analytical data helps the help desk team improve the quality of our game ,while also aiding the product design team to effectively customize our website for maximized sales conversion.

Cons: Livechat is the best help desk solution money can buy.No complaints whatsoever ,and I have been a user for over two years.

bad ticketing system

Oct 14, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: chat is instant, fast reply and appropriate geo-location.

Cons: Ticket system is really need "good modern interface" updation. Customization options are not available for ticket system. Need to work hard on ticketing seriously, comparing to helpdesk, desk.com or groove

Overall: All here are talking on Chat feature, that is really nice comparing to available on the earth!
It's not the complete solution to customer support requirement. Need to use another helpdesk solution for ticketing and email reply.

Ticketing system is really bad, no separate canned reply available, need to use same available in chat. The reply emails can't be customized and very "old n ugly" interface displayed to end user in reply email. Powered by Livechat" can't removed in ticket reply.

I contacted to support desk on this, but not answered well: "Yes our product manager know this..., we will update you." No proper/firm answer "When I can modify this ticket reply?". I think, they will see your subscription period, say for 1 year then standard answers. Might be different experience in trial or monthly subscribers.

I am finally searching for good ticketing/email reply service.... search never ends for customer support team for good all in 1 solution!

Recommendations to other buyers: Good for Live Chat service only!

Vendor Response

by LiveChat Software on October 17, 2016

I'm sure there are improvements that can be made. Thank you for the detailed review, Manoj. ps. If you are looking for certain canned responses we suggest using a grouping system. Something like a prefix before an initial canned response. t_ (for tickets - #t_sales) and/or c_ (for chats -#c_chats). This way, you will narrow down the list of available tags.

Stay in touch with customers

Mar 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Live Chat is super easy to use and our reps have no complaints. We have had a great experience with our customers as well and implementing it onto our website. Customers can easily speak to a real person through chat and get a fast response. We can see what customers are typing so we can prepare to answer quickly and with enough time to provide the best answer.

Cons: I do not like the stock photos included. It's not a big deal since we use real photos of our staff, but for those who want to use a stock photo - many of them look too fake and almost uninviting. Not a huge deal breaker obviously, as the product itself is great, but in case you have to use this feature.

Overall: We are able to include LiveChat on certain pages of our website to get the best customer interaction. Our representatives like using LC because it is easy and there are never any issues. Customers have never complained about our LC function and use it often to ask questions. We love it!

Capterra-loader

The most feature packed support solution.

May 21, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Setting up Livechat is as simple as copying the Livechat html code provided to new users during the signup process and pasting into the html section of your website code and you are good to go. Livechat is the most feature packed helpdesk support solution out there .It integrates with the most popular CRM solutions out there like Salesforce and Microsoft dynamics.
I like how every chat conversation between support agents and web visitors are archived for future referencing. The sneak peek feature puts support agents one step ahead of website visitors ,by letting them see real life what a visitor is typing ; even before it is sent.

Cons: I dislike how basic the Livechat mobile app. is ,only allowing chat conversations between agents and website visitors. Also we are unable to delete message archives ,except we contact Livechat and they delete it from their end.

It is easy to use and easy to learn

May 25, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: LiveChat provides us with a platform for communicating with potential customers and supporting existing customers. This tool is an excellent solution for any company, when you need to contact someone in real time. I like LiveChat, because it's very fast, you do not waste your time - the service just works. I like the delivery status function, now I know for sure when the client read the message, and when not. Similarly, our customers always see when we have already viewed their messages.

Cons: The mobile application LiveChat is too simplified and at the moment it differs little from competitors or from usual messenger. Also, at the moment, it's always a difficult experience when you try to integrate LiveChat with third-party services and programs. This needs to be improved.

Capterra-loader

Best helpdesk program out there.

May 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the amount of support we get from Livechat's customer support team.The Livechat's support team is always helpful at any point ,when we have had to contact them to address any issue.

I also like the Canned response feature ,which makes it faster to respond to popular questions usually asked by our customers such as discount and promotional informations,product pricing,contact informations etc

I appreciate the level of data insights into our customer service performance, which Livechat provides us.Thus we are able to measure our performance as a team by leveraging on the statistical performance data provided by Livechat,and work to improve on our shortcomings.

Cons: Inability to respond to ticket created by our customers via our Livechat smartphone app. To respond to customer tickets,we have to access Livechat from the desktop app.

Capterra-loader

Livechat defines simplicity.

Mar 06, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: SIMPLICITY : Livechat has a simple and intuitive user environment which makes it easy for new users both on the part of helpdesk agents and web visitors to pick up the workings of the software in a matter of minutes.

SOCIAL INTEGRATION : Via Livechats social integration feature ,our users can now communicate with us right from our Facebook fan page.

EFFECTIVE CUSTOMER SUPPORT TEAM : Livechats helpdesk support staffs are always eager and available to assist us for everytime we ran into hurdles while using this software . The good part is ,they are available 24 hours a day and they motivate our own helpdesk team to want to do better.

Cons: Livechat does a perfect job .However I have got reservation regarding the mobile app. As it appears to be too simple.Currently ,the helpdesk team can only respond to chats via the app. and for every other need like responding to customer ticket ,checking out agent profiles , checking out website analytic etc user have to login to Livechat from the pc.

Faster way for customers to get help. My company have it and customers like the fast assitances.

Apr 06, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: LiveChat is easy to use and very convenient to have on our portal. This is due to faster assitant to our customers instead of them communicating via phone or Email that could take a little longer to get to. Our customers liked that they do not have to wait long for questions that arise. This program is great to have for customer sevice.

Cons: Maybe a little bit more features like control remote in order to assits clients if needed. Other than that no complains on the program we use it alot at work to assits fast our customers.

Overall: We are getting great feedbacks from our cusomers indicating that they are getting fast responses from us when they have any questions. They like it better than sending an email or calling.

LiveChat helps to establish an Internet business

Jan 27, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Our business (online web forms and databases) suggests that the guys from technical support have to communicate with dozens of clients every day. LiveChat helped us to set quality work in this direction. This program has a thoughtful functional, allows me, as the owner of the company, to control employees. Our employees, in turn, easily organized and configured communication with customers. Now the consultations are easy and painless.

Cons: The interface of the application is difficult to call intuitively clear, but our operators in a few days were able to master all the necessary functions.

Overall: Ability to insert photos of our operator and personalize communication
An active invitation option - when an operator can invite a client to chat
Statistics on visitors - where did it come from, what pages did you see
Possibility of transferring a client between operators
History of communication

Using LiveChat is a great alternative to phone calls and allows concise communication.

Jul 05, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: What I like most about this software is essentially what it offers as an alternative to other communication methods with vendors. Overall, having a live chat with a vendor is at times much easier and more convenient than making a phone call. While waiting for my other party to answer me back, I can be doing work on my PC and not have to worry about waiting on hold in line on a phone call. The communication through this software is fast and easy and does not allow for much wasted time, connections are made fast and easy.

Cons: What I like least are the aesthetics. While it is very easy and straightforward to use, for many users it may bring on the nostalgia of the late 90s chat room or messengers. Simply updating its GUI would help with this outdated messenger vibe. While the aesthetics do not affect performance, from my end they have an impact on user perception of the software. This I feel takes away from the experience of the use of this software tool which in turn lowers its quality.

Capterra-loader

Simple, effective and dependable.

May 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Livechat is the best help desk solution for firms and teams out there and this is majorly due to its simplicity and effectiveness.I like the daily reports Livechat sends to our email at the end of every workday ; this has ensured we are updated on the performance of our helpdesk agents for the day. It details the total number of customers we responded to on chat , the percentage of satisfied customers ,percentage of dis-satisfied customers and percentage of customers ,whose chat we missed.

Cons: Inability to respond to tickets opened by our customer via the Livechat smartphone app. is my only reservation thus far with this solution.

Capterra-loader

Pace-setting customer support team.

Apr 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: CHAT TRANSCRIPTS - Livechat backs up every message conversation between the helpdesk team and visitors to our website .Ensuring we are able to generate data from these conversations or do reviews of our customer care team by simply going through past conversations. Also web visitors are also able to automatically get the chat transcript sent to their email address.

VISITOR BANNING - Livechat provides us with the means to ban provocative visitors on our website for a number of period.

CUSTOMER SERVICE - It has a 24/7 customer support team ,who are always available to assist users and whom I rate as amongst the best in the software industry.

Cons: Livechat so much does a perfect job for me that in my over one year access to this software ,there has been no complaint.

Thanks to the developers for the multifunctional software

Jan 27, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: As soon as the number of customers in our company began to increase, we had to look for a convenient messenger. The best was LiveChat. In this software everything is carefully thought out. For example, our manager has the ability to monitor employees, communicate with clients, look at various indicators related to communication. This is very important and helped us not only to adjust communication with customers, streamline the database of customers, but also significantly increase the level of conversion. And this, as you understand, is an additional profit.

Cons: In order for our employees to quickly learn how to set up an instant messenger and work with clients, we had to arrange a seminar with an invited specialist. We spent money, but the investments paid off very quickly!

Good Customer Relationship Program

Apr 03, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: LiveChat is very simple and easy to use. The program gives us the opportunity to serve customers and respond faster to their questions than by email and phone. And clients in turn are satisfied with the fact that they do not need to wait long for answers to emerging questions. We like that there is an opportunity to communicate with customers on the site much faster, this makes it possible to make our work productive. LiveChat perfectly gives us the opportunity to quickly serve customers, while they do not need to wait. In addition, there is a big plus - we can easily and quickly track what is most interested in our customers. As a result of our work, we noticed that orders increased on our website after we started using LiveChat.

Cons: The Android application does not always work properly, but it's not a problem for us. And so I did not find any minuses. I'm satisfied with the program and its capabilities.

Great App for Smaller Organizations

May 20, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of setup. My favorite feature is that it notifies me when I have a user on my site comma by a verbal notification on my mobile phone. This is great for smaller sites that don't get a lot of new visitors, but would probably drive a large site administrator absolutely crazy. This app is very user-friendly easy to, easy to set up, and seems to be a really great value for the money. When my new budget comes out on the 1st I intend to purchase it. I use it for www.interlogmarineconstruction.com . It keeps a record of all my chats, their IP location, and of course notifies me when they're on and when they return. Really great functionality, a good dashboard, and for a website administrator not versed in coding, this app is perfect.

Cons: There are a few features I'd like to see, maybe more customizable, and perhaps more choices when it comes to themes. My primary turn off was the incessant hounding by sales reps the moment I installed it. To their credit after a good scolding on my part, they left me alone to evaluate it. I highly recommend this app.

Capterra-loader

It is compatible with all mobile phone screen size.

Mar 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the user interface ,it is easy on the eyes and makes it easier for new users to understand Livechats user interface.
The pricing is reasonable for the quality being offered users of this product.
Livechat has got a great customer care team ,who are always available to assist users whenever they experience glitches when using this product.
I also like the mobile compatibility of the Livechat popup chat widget ,which works perfectly fine on every smartphone screen size.

Cons: Inability to respond to tickets opened by customers ,via the Livechat mobile app. All tickets can only be opened and responded to from the Livechat web version,which is inconveniencing whenever I need to work from home and would just like to be able to work on the move.

Capterra-loader

Livechat integrates with our Facebook brand page.

May 27, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like Livechat's Facebook integration. Courtesy of this ,our customers are now able to communicate with my company's helpdesk team via our Facebook page. Since we began using this feature early in the year ,we have seen a steady increase in the number of customer chats we respond to on a daily basis.

Cons: I will like to see Livechat improve on the Livechat mobile app. My personal opinion is that this app. is way too basic for customer service ,as we are only able to communicate via chat using the Livechat app. For every other thing we need to do on Livechat ,we must do it via the Livechat website.

An interactive window with your customers

Jun 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Definitely, it is a very effective tool for communication between the client and the business. Its quick and simple configuration is an added value .. you can measure almost that in saw the stories of the user and agent, there is with the reports section that shows the number of days you have had chats, chat satisfaction scores, number in queue and the results of the surveys. With this data you can make a good marketing ... the best use of this tool are the instantaneous answers (this provides security & confidence to the user) this definitely increases the productivity (sales) of any company

Cons: I do not have negative comments, it is a specific tool, for a specific use and a specific result (Communication, attention and growth)

Excellent service, it helps to save time on communication with customers!

Jan 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Our company, although small, but the specifics of business (copywriting, SEO) is such that employees have to communicate with many clients every day. To establish such communication with an ordinary notebook is difficult (you can forget something or confuse it), and LiveChat allows you to not only save all information, but also control the quality of communication between employees and customers. Very convenient, I recommend!

Cons: If your income is not too high, the fee for LiveChat may seem overestimated. The second drawback is the lack of different possible interface languages.

Overall: Convenient integration with third-party cloud storage services, CMS);
Ability to install and work on your mobile device.

Never missed a chat

Jul 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: We have never missed a chat since we used it. We used the free one user option and once we released how good it is we moved to the multi users one. Good and clear nudge / alarm when you have a guest on the website.
You can put a set of questions the guest must answer before it opens the chat which gives you the heads up.
I recommend it.

Cons: It is a very good online chatting i recommend it to all, you can start using the free 1 user option which will give you an idea of how this software works and what it offers.

LiveChat is brilliant

Dec 04, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We are a team of 4 people who use LiveChat 7 days a week to support our online web applications. We get chats throughout the day often when we out and we are using our mobile phones. The great part is that it is so flexible that we are able to support our sites 14 hours a day, 7 days a week with 4 people by sharing the load. We would be lost without it, it is a great powerful tool which is not overpriced.

Pros: Works on mobile and desktop and is so simple to switch between the 2. Extremely flexible and powerful application which is so simple to integrate to our websites and other well known applications. Keeps a history of all chats in an archive There is a constant flow of new features and upgrades which make it even better. Price is very fair LiveChat listen - when we ask for something new they actually take our feedback on board and will add features we want if it makes sense to do so. LiveChat support is always there via LiveChat of course and the agents really seem to know the product.

Cons: Sometimes when in bad coverage it can be frustrating when trying to respond to customers. This is probably the mobile networks fault not liveChat.

Capterra-loader

Great software to communicate with clients over our website!

Apr 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I can create canned responses for efficiency and have multiple users. When our office is closed guests can leave a message to be contacted back when the office opens. Guests can rate the chat which is a great feature to make sure our customers are happy with the customer service they are experiencing.

Cons: I do not have any cons as Live Chat's software has all the features a company could ask for and the price is very reasonable.

Overall: Great features such as canned responses, office closed message and data capture.

The best and easiest way to approach customers!

Dec 17, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Using LiveChat helps to diverse the channels through which customers can make contact, a very welcome addition to any webpage dealing with customers in general. If used properly, it can be much faster and more informative to customers than e-mail and that makes sales easier and more productive. LiveChat can also help increase overall customer satisfaction because of a more personalized way of communication. I myself do not like making purchases over a phonecall and getting extra information by e-mail can sometimes take ages, so I always use the chat option when available. Keep up the good work!

Pros: A very simple and user friendly interface, the design is beautiful, responds quickly, the statistics are easily accessible and simple to read, the possibility to transfer files via a chat. And one of the best features is that it remembers recent history (e.g. when a customer has had a chat earlier the same day, it is easy to scroll back a bit, instead of going to the archives). Also, the support staff inside the app is easily reachable and has proven to give quick responses. Thank You!

Cons: Can`t think of anything negative about the interface. It has been a very useful tool for me.

This service is thought out to the smallest detail

Jan 28, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: In our company, over time, the base of customers has grown significantly and many of them want to communicate online. After trying a lot of programs, we settled on LiveChat. The application is simple and straightforward and at the same time it solves all problems, namely the ability to communicate with clients, save history, view chat rooms with managers. If you doubt whether this service is suitable for your business, you can try the 30-day free version.

Couldn't Exist Without it.

Dec 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and an insight to our client base that couldn't be provided previously.

Cons: The only issue we've had is not being able to have as many agents available at one time, but we're looking into purchasing more logins very soon so it will be rectified.

Overall: LiveChat has become such an integral part of our customer service since it's implementation. It provides the customers browsing our online store the chance to not only get further information about their orders/our products; but also a one-on-one experience that isn't available for all business. Since our product is used in a process, we can also provide technical support instantly which gives us such an advantage and opportunity to build trust with our clients. In summation, LiveChat has definitively enhanced our business, provided an instant connection to our client base, and facilitated shared knowledge and technical assistance.

Recommendations to other buyers: Never underestimate punctuation and try to be as genial as possible.

The Ultimate Customer Engagement - Must Have For Every eBusiness

Aug 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The product is very easy to implement with instant results. The ability to see and learn your visitor/customer navigation through your site gives you the insight into how best to pre-empt and questions. Visitors love the fact they can talk to a real person, no hard sell via a phone the visitor is in control. Support from the vendor is fantastic, using their own chat technology to contact support, too easy.

Cons: Nothing, this product pays for itself month after month. Easy to use, easy to install.

Recommendations to other buyers: The option for visitors, especially on an ebusiness website to ask questions and get clarification from a a real person about products and services adds to the whole customer experience. It saves the customers time looking for answers and helps you promote the professionalism of your business, good old fashioned customer care is still highly relevant. I use this software on my online shop to advise on products and also on my blogs to just answer questions and give advice.

Capterra-loader

Best helpdesk solution ,money can buy.

May 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love the daily chat summary ,which Livechat sends our customer care analysis team ; this summary provides us with details of the helpdesk team for the day. Allowing us know the number of customers who gave us a good rating after a chat ,and the ones who were unimpressed with our performance.

Cons: Inability to respond to web visitor tickets via my Livechat mobile app. is a huge source of concern personally,as an avid lover of Livechat.

Capterra-loader

Livechat support is available every minute of the day.

Feb 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love Livechats daily chat summary report we get at the end of each day ,which gives us quick insights into the basic stat. of the help-desk team for the day.With this report,we get to know the total number of chats attended to,total number of chats missed , average positive rating by visitors ,average negative chat rating by visitors etc
The Livechat support team have been always helpful. They are available every minute of the day and for everytime we have a problem ; we simply chat up a Livechat rep. and the problem gets sorted out as fast as possible.

Capterra-loader

Next generation help-desk program.

Apr 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Notification : Livechats visual and sound notification features both on the mobile app and website ,ensures no chat message goes unnoticed by the help-desk team.

Chat transfer : This enable an help-desk agent to transfer a web visitors chat ,to another agent who can better handle the visitors complaint.

Visitor banning : How often do help-desk agents encounter visitors with disruptive attitudes?
The Livechat "visitor banning" feature ,gives agents the ability to block a web visitors access to Livechat for a specific period.

Cons: Livechat is an effective help-desk program and the best amongst any I have used.I think it's mobile app needs to be improved to include more features,aside just answering chat messages.

Capterra-loader

Perfect software.

Mar 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Livechat has a catchy and intuitive interface,making it easy to understand the workings of this platform.
Coupled with an effective support team, who are always on hand to guide us whenever we run into problems while using Live chat.
live chat is mobile compatible ,ensuring that customers chatting with us via their desktop and those who chat with us via their smartphones : both get an impressive experience.

Cons: I wish we are able to access all Live chat features via the mobile app.Currently we are only able to chat with web visitors on the app and nothing else.

Best Associate Experience!

Oct 13, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: - associate experience
- dashboard reporting
- search tickets

Cons: We must staff to cover the anticipated volume. It would be nice if the chat box could completely disappear if we were in over our heads (vs just turning into a form to submit an email).

Overall: We selected LiveChat Inc because it made it easy for the associate to interact with our customers. We have some of the best service employees in the world and LiveChat Inc helps them shine everyday.

Dashboard Reporting is easy to navigate and insights are at our fingertips.

The support team is always available, friendly and helpful.

The value is insane compared to some other providers in this space.

Recommendations to other buyers: We've used it in our native iOS app. And it's an amazing customer experience.

Vendor Response

by LiveChat Software on October 17, 2016

Thanks for being so awesome, Jason! And yes, there's definitely more great things coming in the near future! Thanks for the feature idea!

Service that makes work more productive and more profitable

Mar 15, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The program helps to conduct instant, quality online consultations without failures in the work around the clock. To use the system is simple and convenient, our employees and customers very quickly appreciated it. Full optimization, the ability to watch the typing and many other advantages that make sales several times more efficient.

Cons: Not always convenient and bright interface, sometimes there are small hiccups, minimal functionality, which is more suitable for small companies with an average number of customers.

Your customers don¿t need to wait anymore thanks to LiveChat

Apr 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The thing that picks out and likes the most all the user is definitely appearing messages right at the moment after sending it from your customer. Your clients will not ever wait for help, thanks to the ability of Livechat that I've just mentioned the supporting team can react to any problem and request immediately and reassure the client. The system of navigation is also one of advantages of this software, you don't even need to bother the support team with questions simply because you won't have them, everything simple and in the moment of need the system can help you itself.

Cons: Sometimes I face the problem of not well enough realization of the mobile version. So when you work with not too huge number of requests it is fine, but if you are the big corporation and have more than 1000 customers the mobile version shows not the best productivity.

Perfect tool for customer relations.

Feb 06, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Beautiful and easy to understand user interface,enabling users navigate the software environment easily.
Livechat is backed by an ever supportive customer care, who have come to our aid on multiple occasions.
I also like the sale tracker feature which measures the amount of sales closed by each customer care member, thereby helping management determine effective help desk agents.

Cons: I wish Livechat could introduce a phone call feature into this program. Will make our sales work much more effective.

Helps to keep visitors and improve behavioral factors

Feb 26, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is no secret to anyone that search engines track behavioral factors. Thus, the longer the user is on your site, the higher it will be ranked. And this will lead to new customers. The program just allows me to improve behavioral factors through the operational support of users directly from the smartphone.

Cons: We need to work and make the system integrate with all operating systems. Now the cross-platform is limited. This is a very big minus. I recommend everyone to try, but the system does not suit everyone.

Fantastic chat software

Apr 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Their UI requires almost zero training for each employee and gives us amazing insight into each customer and their problems. It's nice that this software is always supported by a useful and genuine customer support service. We repeatedly addressed them and always received a specific answer to the question asked. With the help of this software, it is easy for us to cooperate with customers and to involve them in teamwork. Because of this, sales volumes have significantly increased.

Cons: Sometimes there are errors in the work, but I believe that this applies to client connections, and not a software crash. In my opinion, the design of the chat window can be a bit convenient and more functional.

AMAZING!

Jan 14, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support
5 / 5
Value for Money

Comments: Business size 1-10 staff Our businesses supply drug & alcohol testing equipment as well as alcohol monitoring devices. Live Chat has been amazing for us! Sometimes our customers use this to order, we get 'sensitive' enquiries from anonymous people about drugs, new prospects like to ask questions to try us out and see what our customer service is like etc. It has also been great for those that have poor English, we get them to go to our website and communicate through Live Chat rather than over the phone. Live Chat is a great way to talk to clients in not such a formal way. Would most definitely recommend!

Pros: I love how versatile this is, I often play around and change greetings and eye catchers to see what works best. Customer service is brilliant.

Cons: In New Zealand the word CHAT has negative connotations, would love to see more eye catchers without the word chat, maybe TALK or HELP could be substituted? Billing is a bit hit and miss, I get emails each month telling me my subscription is about to expire...not sure if I need to do something to sort this out?

The best chat service we've found

Aug 18, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I've had the "pleasure" of implementing nearly a dozen live chat/customer support solutions over the years at 4 different companies. Some had some nice perks but they were all universally flawed in one form or another. No proper cross-platform support, tied to a much more expensive solution we didn't need, hard to manage, etc. LiveChat is an example of a company that has a strong product focus and does what they do REALLY well. Implementation and setup is very easy, managing chat (and team) users is very simple, the desktop apps are much better than relying on a browser and most importantly, they have the ability to customize the chat experience heavily which allows us to engage more users. That is the most important metric hands down. If users don't see the option to chat or don't like the experience, they won't take advantage of it. LiveChat is a great experience for the customer and the end-user chatting on the site. This is one service we probably couldn't live without...and their team has been great :)

Pros: Simplicity Customization Price Support

Cons: We have not had any specific issues, or at least nothing that wasn't resolved by the LC team so far

Major upgrade to our website with the live chat option!

Apr 09, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: We get more reach from our customers' thanks to the live chat option on our site, easy for us to answer our customer's inquiries and concerns. Great way to pitch our products with the images and hyperlinks features.

Cons: We get so many features that sometimes is very hard to understand or use all of them, we would like to have a better color scheme.

Best Live Chat program I've ever used.

Nov 02, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: the ease of use and features

Cons: Disability to track 2000 above visitors at the same time

Overall: Everything is great. Would be much greater if You have an office here, in Jakarta, Indonesia, or at least a South East Asia Representative, so we can do a more intensive discussion on both technical and business, especially on pricing :)

Recommendations to other buyers: Please track visitor more than 2000

Vendor Response

by LiveChat Software on November 03, 2016

Thank you for your kind feedback, Eric! And yes, having an office in Jakarta sounds interesting. :)

Great Live Chat Application

Nov 10, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Great solution which is easy to use. Adds a professional chat facility to our website www.audiovisual.ie Customers can leave a message if we are offline and the are lots of customisation options whithin the software.

Pros: Easy to use Professional solution Multi device Can transfer files / chats / web links etc to customers with ease. Multi User

Cons: A little expensive - but you get what you pay for.

Recommendations to other buyers: Try the Free Trial.

Direct Contact with Our Customer

Nov 16, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We are in the camp business. Without selling to our families all the time, we are always looking for different way to connect with them. LiveChat gives us an opportunity to speak with them, when THEY want answers. The immediacy of the software gives our busy families answers quickly. It also allows us to connect with them on a much more personal level. They get to know us better and trust us more because we can establish a relationship with them when they want. It was incredibly easy to install and use. Once installed we started receiving chats immediately. Makes you wonder how much money we were leaving on the table.

Pros: Provide immediate response to our customers when they need it. Develop a personal relationship with our customers. Find out what our customers are most interested in learning. Can more easily convert questions into a sale.

Cons: They only con is that we purchased a level that only one person could be on at a time during our busy season. It was so popular that there was demand for more coverage. It was solved with an upgrade.

After several other chats, we returned to LiveChat

Jan 31, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: For several months, we tested several different chats designed to communicate with customers. But in the end they realized that LiveChat was the best one for today and returned to it.

Cons: In general, the program works well, is stable. In the beginning of use there were difficulties, but since we are an IT company, our guys quickly figured out.

The best way to support visitors on the site

Feb 27, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The use of this program has become my best decision. This is an excellent service that allows you to respond to user comments directly from your smartphone online. It is very convenient, never miss an appeal and everyone will receive the necessary feedback.

Cons: We need to make friends with the program with all smartphones. This will significantly expand the horizons and increase the number of subscribers. It is also worthwhile to make changes promptly, responding to user complaints.

Capterra-loader

Perfect friend at work.

Jan 03, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This program has a simple to understand and user friendly ui. It is also backed by an ever helpful support team and lastly the resource guides for this tool is just perfect.From video guides to articles,all available for use on the Livechat website.
Featurewise, I am in love with the sneek-peak feature ,which allows us see what customers are typing even before its sent to us.

Cons: We use the enterprise version of this software and maybe it should be cheaper than the current.

Its all perfect software for chat.

Apr 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This was the first software I set up and get trained 4 years ago. Since then it is the best among all to manage the tickets, chats and easy to use. Highly recommended

Cons: Well, if you are talking about chat management, this is the best! May be they are stuck and can't find things to make it different but still it is best as it is.

Capterra-loader

Perfect means for our patients to reach us for informations.

Mar 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Livechat has a great user interface ,which makes it easy to quickly pickup the workings of this software. It has made it easy for patients to contact us at the local teaching hospital ,as it has shown overtime to be a faster means to get instant response from an hospital representative as against putting a phone call across.
I like the daily chat reports which is sent to us by Livechat at the end of the day ,which gives us a data backed idea of our performance for the day .

Cons: I wish there could be an audio call feature like is available on Telegram on Whatsapp. It will only make this software more effective.

Love LiveChat

Oct 13, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use, very effective way to reach out to prospects visiting your website.

Cons: The round-robin feature seems kind of funky. I'm only saying that because my colleagues get more chats than I do and I'm online more often than they are.

Overall: I've had great experience with LiveChat. It's super easy to use and very useful. I've had an issue before with not getting chats among my colleagues, but I chatted with your support team and they were able to help me figure out why. I'm still not getting the most inbound chats but I have been getting more than I was before. Thank you LiveChat

Recommendations to other buyers: Just keep doing what you're doing, your customer service is already top notch. I also like reading your articles.

Vendor Response

by LiveChat Software on October 17, 2016

Thank YOU, Barshawn! It really gets our team pumped to see you as a promoter! :)

Capterra-loader

Makes our customer care efficient.

Jan 23, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Livechat is an efficient software for helpdesk. We use the chat history feature, which backs all previous correspondence we must have had with a customer in time past, enable is to better trace recurrent customer problems, the few times they occur.
We have also recently adopted Livechat Not, Botengine and it has only made our work easier, by allowing our customer care team focus on only the problems Botengine cannot handle.

Cons: Livechat need to work on its third party integration capability. Either by sheer coincidence or intentionally, we have been never been able to integrate this with our Salesforce CRM.

Capterra-loader

Backed by a great customer support team.

Jan 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: While this software has got some interesting feature which makes work done better and faster ,its most important feature is its customer support team .This software is backed by an ever helpful and present customer support team . For everytime we've encountered challenges while using this software ; their customer support team have always worked towards resolving whatever issues or reservations we had.

Cons: Our inability to respond to tickets created by our customers and client via our mobile Livechat app. is a concern. All tickets have to be responded to via the web app. and this makes our work very static.

Capterra-loader

Awesome piece of software that helps us convert more customers

Jan 03, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easily one of the best pieces of software we have used. Easy to reach out to customers and encourages them to engage. Sales conversions have increased significantly because of this.

Cons: Hard to think of any. Sometime can be a bit buggy but I put this down to customers internet connections rather than the software.

An excellent platform for communicating with visitors

Mar 27, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This program allows us to serve customers and answer their questions faster than by email and better than by phone. Customers are satisfied that they do not need to wait long for emerging issues. With this platform, you can simply help your customers and give them the right answer in a timely manner. This is a great time saving. The best way to get the opportunity to increase the number of your customers and always support them. This program is easy to use for everyone. If your business is based on a quick and easy connection with your customers, this option is the best. Thanks to the possibility of this program, we can do much more than ever. We can cooperate with our customers and always be sure that they always have our support.

Cons: I have no problems with this platform, and I hope that I will not meet them in the future. I think everyone will like that this is the most open way to make customers happy and increase your sales.

Exceptional solution for your online customer service!

Jul 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: My favorite thing about LiveChat is that it's a 24/7 customer service solution. It serves as a clean and user-friendly chat during the day and after office hours still enables communication with prospects by storing their messages. I also love that conversations are archived which makes it super easy to search for any information when needed.

Cons: I've only had positive experiences with the software and in case of any problems their customer service was always very fast and helpful in resolving our minor issues. If I had to nit-pick I would like to see a spellcheck or translation from foreign languages added to their features.

Overall: Nowadays a live communicator is simply a must-have on any business homepage and LiveChat is a perfect app for that! Easy to implement and intuitive for your website visitors is a great solution for an effective customer service.

Recommendations to other buyers: LiveChat offers a wide range of plans for business of different sizes. Before choosing a perfect one consider what features will be the most useful particularly for your company.

Vendor Response

by LiveChat Software on November 02, 2016

Thank you writing such a detailed review, Izabela! :)

Capterra-loader

Livechat let us follow web-visitors anywhere on the website.

Feb 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Livechat enable us embed a chat window on our website ,which follow web-visitors around when they switch pages ; ensuring we are always available to them. It also gives us a better reach by enabling visitors to our Facebook page ,chat with us directly from Facebook ; without the need of visiting our website.

Cons: Livechat is currently lagging behind under helpdesk programs by its failure to upgrade this program with an audio call or video call feature.

LiveChat is a great, easy to use chat solution for your website.

Jul 10, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money

Pros: LiveChat has been a great addition to our website. It's easy to install on your site, helpful to customers and easy for agents to learn and use. Our agents can easily navigate the interface and it is intuitive, so on-boarding is quick. I like that it's hosted on our site, so that the agents can easily see what page(s) the customer has visited. Also, I feel like it gives the agent some inside knowledge to help them better serve our customers.

Cons: I wish there was a little more control over canned responses. Each individual is allowed to edit and add to them, which makes it hard to maintain a consistent 'voice' to our communications.

Capterra-loader

Customers can reach us anywhere,even from Facebook.

Jan 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Livechat's social media integration stands out for me . It currently enable visitors to our Facebook page ,communicate with a support desk rep. right from Facebook.
Livechat also backup all our past conversation with visitors to our website , giving us an insight into past conversations a customer has had with our team.

Cons: Mobile app. can offer way more than it currently does. We users should be able to do more than just chat when on mobile.

It is a good software that helps our customer to get in contact with us for immediate assistance.

May 18, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality

Pros: This software is really easy to use, it keep us in contact with our customers and helps us administrating the chat functions from our website.

Cons: It gets freeze once in a while, our IT department normally states that this is software fault, but this is something that doesn't occur constantly.

Chat is an essential part of our website and LiveChat is key to help our staff communicate.

Dec 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy set up for our web team to incorporate code to our site. Very easy interface for our service team to login and all answer questions. We are able to train them quickly while adding or editing users quickly. Big bonus to our customers to be able to chat with someone.

One of most popular online chat plugins

May 14, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Pros: You can start using for free, then upgrade to paid version for more agents and features to use. You can use for multiple stores.

Cons: Very few features for basic account. Not much custom design options to implement easily, need paid version instantly.

Overall: Free version for startups.

Capterra-loader

Using LiveChat for customer support on our website.

Feb 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Works great, shows what the visitors are typing and where they've been. Ticket system collects questions even when you're not online. Sharing chats with different users on our staff. Integration with HighRise contacts.

Overall: Customer support, easy to use for the whole team.

Once set up, easy to use.

Aug 08, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Great for managers to oversee and review work of our customer support agents. Search functionality is very easy to use and works well.

Cons: Not easy to integrate with other CRMs, have to search LC and other systems to be able to fully understand a user's experience .

Live chat feedback

Nov 02, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Very good. I talk with customers through Live chat around 15 times a day. There is never a dropped communication and the service is always reliable. I urge my colleagues to use live chat as much as possible as it is an easy method to communicate with customers.

Vendor Response

by LiveChat Software on November 02, 2016

Thanks for the review, Dale. We're delighted that you were happy with the app!

Wonderful thing!

Nov 02, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: However it's always the purpose it's made for

Pros: Live Chat is the best tool you can have to grow your business in fact I would say it is a must to have it

Cons: Functionalities are limited as you can only do chatting and there's not much shedding that you can do

LiveChat

Mar 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: LiveChat has been a huge success for our company. We use it on our website to gain prospective leads. We have had an increase in our leads because someone is available to get information to transfer to an estimate request.

Cons: In LiveChat if a customer leaves to quickly, you can't get them back. Which in turn means you could end up with little to no information about your future customer.

Fast and intuitive chat

May 25, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very nice in design and rich in features. Many of our clients use Livechat software and generate sales via chat.

Cons: Some premium features get a bit too expensive. Still basic plan version is awsome for most user cases.

Overall: Chat for many clients.

Livechat is the chatting solution you need

Dec 08, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
4 / 5
Value for Money

Comments: We are using livechat in our company more then 2 years and it is very powerful tool for both support and sales and it brings us new business every day. We found out, that is very important to manage your livechat and work with agents, but technical solution from livechat is on point when it is enabling great management features, reports and allow you to see what is happening in real time with supervising. The rest is up to you and your stuff quality, as this is only a tool, but tool you can rely on with ease. We are very happy to work with Livechat on all our websites and we can customize every website seperately, but all under one account with one login. Customer support is always helpful and friendly and available all the time on chat. There is always solution how to get to your goals.

Pros: Settings & Branding possibilities Reliability Reports Easy to use Customer support on chat

Cons: All agents seats must be in same type of plan (for most accounts probably not issue)

LiveChat

Nov 26, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: It's easy for us all to go about our daily business and to forget that other businesses value their review section as much as we do, but I for one sometimes forget to allow a few mins to complete a survey and or give some feedback. I wanted to take a few mins out of my day to recommend LiveChat to you all. We have used it now for around 12 months and to say that it's easy to use is an under statement. We have never had any issues with the system. If we have ever had a question, someone gets back to us within a few hours. Plus it is great value for money. I would have no hesitation in recommending the system to anyone who has a website that they manage on a daily basis. I guess I should also mention that it has and does help us to sell cars, vans, service work and parts on a daily basis. Feel free to contact me direct through our website: www.lindop.toyota.co.uk and click on LiveChat. or call direct.

Pros: Without repeating myself, all of the above.

Cons: None that I can think of to be honest. .

A program that helps make communication with customers more efficient

Jul 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: With LiveChat we were able to establish more productive work both with existing customers and with potential customers. LiveChat has a simple interface, convenient and at the same time a huge functionality.

Cons: We had problems with the installation (perhaps because our operating system is somewhat outdated), but they decided after searching for answers to our questions on the Internet.

Live Chat changed our life!

Mar 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Live Chat changed the way we support customers by streamlining the process on BOTH our end and the customer's end. We have a robust service tailored to Managers, however Live Chat allows us to open the doors and support ANYONE using our service, which takes some burden off Managers making our service that much more attractive. In addition to support, we use Live Chat on our main site for folks that are interested in learning more about our service. When vetting our company, leads can get information ASAP from a real person rather than relying solely on an automated email campaign. How cool is that? This is a MUST HAVE for any business providing customer support. The interface is user friendly, canned responses are a LIFE SAVER and the stats and site visitor information is on point. Not to mention, if you ever need help or have a question Live Chat is there to support me 24/7. We all know that's a rarity, especially in tech. So my advice to you, put your customers first and SIGN UP NOW!

Best chat software.

May 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The best user experience from chat software. It is absolutely the best on the market for now at least.

Cons: It is a bit pricey, specially if you want to use advanced features. But the basic plan is sufficient for most.

Chat with great interface

Mar 31, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: LiveChat has an intuitive interface, which is quite easy to understand, to use effectively. Thanks to him we managed to significantly increase the convenience of communication with our customers.

Cons: The functionality of the mobile application is minimized. I would like to have a video chat that would significantly increase the usability. Limited features of pop-ups.

Good program, basic features.

Jun 07, 2018
4/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Live Chat is extremely easy to use, and was easy to implement. A stored record of chat history made it simple to find older chat conversations.

Cons: As our business has grown, this program didn't have the features to compete with some of the new services on the market. Great as a simple chat function, but not for more advanced needs.

Overall: Reliable, straightforward live chat functions.

Excellent tool to support the users of your web page

Jan 31, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Very easy to configure and install. It provides a great help to offer support via chat to your clients on your website. It also has unlimited agent accounts for all plans.

Cons: Definitely the point that has stopped us from fully implementing it is the price. I'm not sure if a web page with few visits is the best solution. Maybe for large pages with a lot of interaction it's worth the investment; however, for us it does not justify the expense.

Overall: Excellent product, which we have not been able to implement because our website does not generate so much income as to justify the investment. However, I would recommend it widely for e-commerce sites that receive many daily visits and require a fast track to meet the requests of visitors.

LiveChat is where it is at!

Nov 30, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I work for a cellular communications company that deals with many different retailers around the world. We have been using LiveChat service for many years to offer our customers quick and easy access to our support representatives. There are many pricing tiers for all sizes of business. Their customer support staff is always eager to help and they not only take suggestions but they work to implement solutions. I have access to detailed reporting and analytics and can even use integrated apps such as Zendesk within the program.

Pros: Detailed reporting and analytics. Affordable pricing no matter the size of your business. Great customer service whenever you need it. Ease of use and integration into your existing system.

Cons: I have nothing negative to say at this time because any issue I have ever had - any change I wanted made- LiveChat has always been there for me and my support team.

Best Chat Software Ever

Nov 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Lovely Customer Support. Any queries, get response in less than a minute. User Friendly UI. Many Integrations, Multiple device support. Reports and activity monitoring. Number of hours Online, Individual agent reports. Chat Badge

Cons: I would need customization on Pre Chat Form. I wont get the details from Pre Chat form but Instead once chat is finished, I will get the details and then I would like to add it to the form for future reference. Only this feature is missing.

Overall: 24/7 Support from them and to our product.

Great

Jul 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Pros: Never missed a chatting using it. Clear and accurate alarms. You can set any opening questions you would like before start chatting with the website visitor. You can send the whole conversation by email. It was never down. Reliable.

Cons: Nothing I absolutely love it and even the free option is great if you will have just 1 user using it.

A good way to engage with cusotmers on your website

Jun 05, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like that we are able to engage with customers when they are live on the website. We know a little bit of information about them before we engage with them, and can set up rules to engage automatically once they hit a specific page or number of visits.

Cons: I wish that there was a way to notify all sales reps when a new visitor arrives and not just auto-assign it to one rep. Makes taking turns a bit difficult. I think this lack of functionality is due to the fact that we have multiple different teams, sales, support, success etc. I also wish that more information was captured and shared on the back end. We can see user ip address and other information, but this is not exportable or viewable in a report for later consumption. It would be nice to have additional analytics on this type of information and not get lost.

Capterra-loader

Our customers are satisfied with our customer support system so am satisfied in this software.......

Jun 05, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I am able to communicate very fast with people on our website so customers don't have to wait for an email reply and they also don't need to call. The other thing that really intrigued me is the instant translations in the conversations.

Cons: The fact that we cannot block messages is quite an issue because some people can abuse the system hindering us from attending to genuine customers.

Overall: Satisfying our customers is among our goals and this software just helps us do that every day.

Be in touch with your customers

Mar 12, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: A strict requirement for any social service is convenience. The LiveChat team was able to provide this feature, so even a person who sees it for the first time will use the product without any problems. Mobile version by functionality and convenience does not lag behind.

Cons: LiveChat can not please the extensive functionality, and users of Apple technology and do not remain behind. If the company is small, the cost of the product will hit hard on its budgets.

Very good software, useful for work and for good customer service!

Oct 13, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Its ability to put us in direct contact with prospects. There's no best way to answer potential clients' questions and get to know them better in order to best adapt our offer!

Cons: Sometimes some people that are browsing our website will not understand the pop-up message that appears on their browsing page, and they will think we're an automated computer, and they don't understand why we are talking to them.

Overall: This software has helped our company (evo Montreal) a lot to provide an excellent customer service and get prospects. It's the best way to get in direct contact with them in order to best answer their questions and adapt our offer to their needs.

Recommendations to other buyers: No, everything is very well made!

Vendor Response

by LiveChat Software on October 17, 2016

Thanks for the review and good rating, Mariana.

Capterra-loader

Livechat is what an helpdesk program should be like

Dec 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Simple,straight forward user interface.I also love the knowledge base feature which allows the team to save answers to questions that are regularly asked by customers : making it customer care response rate very fast.

Cons: The android mobile app. sometimes malfunctions.We have had situations where the app. hangs and signs out itself.Think it should have been corrected by now,I believe.

Overall: Livechat made us appear very professional to our clients and that was a plus.

3 year user and only getting better

Nov 19, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have been using Live Chat for 3 years now as a company that sells heavy equipment online. Every company will have a different experience with online chat functionality and I believe it is reliant on how it is implemented. We used static images to chat, and pop up lightboxes originally, but it wasn't until we created an animated GIF to invite someone to chat with us that there was a huge increase in conversations.

Pros:
Customizable Live Chat window and greetings
Reports based on many factors
Invitation greetings based on many factors (time on site/page, keywords, script triggers, and more)
Supervisory mode to view what others are chatting about with customers
Post-Chat surveys to understand how you can improve the customer experience
Multiple device abilities - I use my phone and laptop to engage in Live Chats with our customers with ease and the same functionality

Cons:
Desktop version doesn't remove the notification of new messages all the time
No A/B Testing

Overall we have made enough sales from Live Chat that justifies us having it online throughout the day, with a person dedicated to helping customers when they have questions.

Vendor Response

by LiveChat Software on December 17, 2014

Aaron, thank you for your comments, feedback and support of our product! Customers like you make us work even more on constant improvements in the product!

User-friendly, cost effective and fun. We love LiveChat!

Dec 17, 2015
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support
5 / 5
Value for Money

Comments: The product itself is impressive. Not only is it simple to set up, but it is easily configurable and user-friendly for our representatives. Some of the customizable features we take advantage of include a branded chat window, greetings tailored to different scenarios (e.g. reactive chat, proactive chat and offline message), canned responses, tags (or categories), chat surveys, and reporting. To add, LiveChat regularly publishes reference materials including blog posts, whitepapers and an interactive benchmarking report which allows up to stay up to date with the industry, implement best practices as well as benchmark ourselves against the industry. In addition, they provide flexible subscription types and payment options so we can tailor their service to our changing needs. We're excited to see where LiveChat can take us from a customer service perspective over the next few years.

LiveChat gives customers instant help

May 29, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Great option to add to your website.

Pros: Live chat gives your customers instant help on websites, customers enjoy the fact they don't have to wait for an email reply and no need to call.

Cons: Some times connection will fail or takes a while to connect to an agent. sometimes slow connection.

Easy to Setup and Simple

Jun 22, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: LiveChat is really easy to implement, and it is simple. I also like that is more affordable than Intercom. Great for teams that need a low cost solution, and aren't investing the money and energy required to build a fully-integrated inbound marketing system.

Cons: LiveChat does one thing and one thing really well. However, I found Intercom to be a more robust system. I would recommend Intercom to any company that has the budget.

Very user friendly and helpful.

Mar 08, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like being able to interact with our customers in "real time". This has saved us a lot of time and also helped get new business.

Cons: The one thing I dont like is not being able to transfer a chat to another agent in cases where 1 rep would be more helpful

Overall: More orders from more cusotmers

I use this system daily it is essential to complete my work.

Apr 09, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: This system is a very effective way for my customers to contact us with an immediate response, especially for issues with a time limit. When training with the system, I found it to be very user friendly and easy to understand.

Cons: I have found that when I close it accidently, I need to restart my computer to reopen the live chat. This can be an inconvenience at times.

Overall: This is very effective and convenient way to communicate with our customers.

Very basic and user friendly live chat

Jun 07, 2017
3/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The software is very user friendly. Livechat also provides multiple articles for trouble shooting any errors.

Cons: Livechat limits your ability to customize greeting popups. You can adjust the message but you cannot adjust them to appear if any chats are in queue.

Overall: Customer interaction and feedback.

We use LiveChat daily to provide real-time support for our customers

Jun 08, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: LiveChat is quite easy to use as a User and Administrator. As an administrator, you can help out your reps by overseeing the chat in stealth mode and provide helpful responses to the rep when necessary.

Cons: When changing a feature/functionality, it's quite difficult (or impossible) to change for a specific 'group'. If you want to change a feature/functionality for one particular group, you should be prepared for that change to manifest across the entire platform.

Capterra-loader

Chat with visitors on your website.

Jun 21, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like that the history of chats is kept around. I also, sadly, like that you can block users (IPs) from the chat if you're getting spam or tolls.

Cons: When a chat is transferred, there's no way to 'grab it' back. I sometimes see users transfer a chat to an agent who is away from their desk, and then the chat sits there inaccessible because you can't recall it.

Overall: Chat with your own customers instead of relying upon a third party script reader.

Live chat works for me!

Jun 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very stable. Works great for pc, mac or mobile. Works well with email. Keeps history and always pushes emails out.

LiveChat provides an amazing user experience due to its interfaces and great features

May 21, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: As for me, it is quicker than email and much efficient than the phone. I guess it is always great when I can help with the correct choice to my customers. The program is easy to use for everyone. LiveChat provides data analytics in the performance, strengths, and weaknesses of the support team. They also have their own support team that can help out whenever an issue happens.

Cons: One major disadvantage of this application is that LiveChat is not easy to integrate with other CRMs. Also, they need to introduce a call feature which will enable web visitors to put a voice call across to the help desk team.

Our sales have increased since we use live chat!

Apr 09, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It's an amazing way to reach out for new customers and showcase our company through live chat service

Cons: Sometimes the reporting option is not very user friendly and we might get confused, however, by taking a look at the FAQ's on their site my questions are solved

great way to live chat with customers

Apr 09, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
Likely

Pros: It easy to understand and allow us to have a better organization working withing the times frames to send a reply

Cons: Sometimes we need to send images via chat regarding a product that cant be sent as it doesnt upload them

Overall: Speak up my mind about something i use everyday at work.

Great Tool To Use!!

Oct 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: easy to use

Cons: can not say one

Overall: We use this on service daily for our website, great tool for our sales team and our customers. Our sales team is able to engage with customers on our website who may have questions about items and who would like purchase items. A must need for any ecommerce business.

Recommendations to other buyers: none

Vendor Response

by LiveChat Software on October 25, 2016

I couldn't agree more with you, Shane. Thanks for the review.