Who Uses This Software?

LiveChat is used by companies all over the world and from every industry. Startups, small and medium businesses and enterprises all rely on LiveChat in their everyday customer service duties.


Average Ratings

545 Reviews

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $16.00/month/user
    See pricing details
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • LiveChat Software
  • www.livechatinc.com
  • Founded 2002
  • United States

About LiveChat

Premium Live Chat and Help Desk Software for business. LiveChat turns support teams into customer service rockstars. Customers love answers to their questions coming within seconds. Win hearts of customers with amazing customer service using LiveChat - join over 25,000 companies from over 150 countries and try LiveChat now!


LiveChat Features

  • Canned Responses
  • Geo Targeting
  • Offline Form
  • Proactive Chat
  • Screen Sharing
  • Third Party Integration
  • Transfers/Routing
  • Website Visitor Tracking
  • Analytics
  • Churn Management
  • Communication Management
  • Community Management
  • Content Syndication
  • Feedback Collection
  • Gamification
  • Live Chat
  • Video Content
  • Alerts / Escalation
  • Appointment Management
  • Automated Routing
  • Automatic Customer Notices
  • Complaint Monitoring
  • Contract Management
  • Customer Database
  • Customer Experience Management
  • Help Desk
  • Inbox / Queue Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Self Service Portal
  • Surveys & Feedback
  • Trouble Ticketing
  • Work Order Management
  • Alerts/Escalation
  • Automated Routing
  • Customizable Branding
  • Document Storage
  • Email Integration
  • Interaction Tracking
  • IT Asset Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Network Monitoring
  • Real-time Chat
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Ticket/Issue Tracking
  • Cataloging / Categorization
  • Customer Service Analytics
  • Customer Support Tracking
  • Email Response Control
  • Knowledge Management
  • Live Chat
  • Performance Metrics
  • Search
  • Self Service Portal

LiveChat Reviews Recently Reviewed!


Capterra loader

LiveChat Connects Me to My Candidates Fast!

Feb 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: What I like most about LiveChat is it's reliability. When I began researching chat applications to recommend to a client for use in their recruiting efforts, I found a lot of options. I also found a lot of issues. Many of the applications I looked at were complicated and glitchy.

Then I found LiveChat. LiveChat just worked. It was solid application whether online or on my desktop and it handled chat conversations reliable while offering all the features I was looking for in a manned chat application. When I spoke with a representative from the company, I found out why.

LiveChat set out from the beginning to be a manned chat solution and to be the best in the business. I was kind of disappointed with this at the beginning, because I was hoping for a solution to handle both manned and bot style chats. LiveChat didn't have bots, but they were so far above every other manned chat platform, that I had to choose them.

Incidentally, they have developed a bot situation since I first signed up with them and it is just as robust. It's called botengine.ai and I highly recommend it. BotEngine integrates seamlessly with LiveChat and both applications work reliably with Facebook Messenger, Web Pages, Landing Pages, and more.

LiveChat offers tons of customization, professional looking interfaces, and robust reporting. I can easily use it on my desktop computer, my notebook, my tablet, or my phone. And just like I said before, it just works.

Cons: If there was anything to dislike about LiveChat, it would be that it is resource-intensive on my iMac. This is a casualty of my business, though. I have to use a lot of memory-hog applications every day, so a lot of times I will enable LiveChat just on my mobile device or my notebook while I'm working at my desk. That way I can still respond to chats without slowing down my main machine.

Overall: I get instant connection to my customers with tons of features, customizations, and robust reporting.

LiveChatInc Review

Dec 08, 2015
4/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

5 / 5
Value for Money

Comments: We are a 3rd party company using LiveChatInc app as our platform to serve our industry, and its been great. I tried several others, and there were functions I liked, but in the end, we came back to LiveChat because of their ease of use, support, and some unique capabilities other chat companies didn't have. There are a couple of important changes we would love to see to make it more customizable, but overall, I would recommend it highly. I've tested at least 4 of the "top" live chat apps out there and we came back to this one, as it was the best overall.

Pros: First of all the Support team is very friendly and helpful. This is key and they have always tried their best to help, and were open to my feedback on improvements that could be made. It is very easy to use, very intuitive. Has some unique features I've not found in other live chat apps (example: auto greetings to customers are personal, and come specifically from one of my live chat experts. Other platforms I've used, it sends a generic auto invite, and the customer has to ACCEPT to chat, before they are connected with an agent. We have compared, and this one feature makes our take rate (customer engages in a chat) much higher, due to it being a personal invitation by one of our reps.

Cons: The biggest one is the inability to customize Visitors window for our staff. An older version (which we still have to use) used to allow you to set up specific columns of info on each visitor. This way you could see how many times they visited, were invited, refused, etc without having to click on each visitor to see this info. If you have a lot of visitors it is impossible to click on each of them in a timely manner and know whether to engage in a conversation. This is a big one that needs updated soon. It has taken a long while to have auto invites work properly on all mobile platforms (iPad, iPhone, tablets, etc). It still isn't possible on all, but on most devices now, customers will get a pop up if you send an invitation to chat. Wish you could set up a second Auto Invite (ie. at 1 minute into the visit, an auto greeting is sent if declined, at 4 minutes, a second one is sent). Unfortunately, not possible. When you send a personal invite, it classifies it as a CHAT, even if the customer doesn't chat with you. So the archives get filled with "blank chats" that you have to leaf through. All of that said, besides the first one, it is still the best live chat app out there, in my opinion. Fingers crossed the Visitor view options will be changed back soon, to allow it to be more customizable for customers.

Apps for everyone!

Jul 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We love LiveChat. The availability of the apps that span across different operating systems is a huge bonus and was what initially drew us to the program. Our customers love the program going from chat to form, as they can contact us when we are not available to answer a chat. While the price is a little higher than other live chat clients, this one is worth the price because of the use by multiple agents on a single license. This sold us on the program, and we will continue to use it until it is no longer supported. It's definitely worth it.

Pros: Apps. Many other live chat options do not include apps, especially not ones that work across both Android, Apple, Mac, and PC. It's handy in case you are not in front of a computer or have to go from a Mac to a PC, then you have access on both. The fact that multiple agents can use the program (though only one at a time per license!) is very important. Many other live chat programs allow only one per person. This adds up quickly when you have more than one agent. The ability to change the website widget from a chat to a form is great on weekends or after business hours. This allows customers to be able to contact you without having to wait for business hours.

Cons: The only slight con is the cost of the product, but this is offset by the ability for multiple agents to use one license, as long as only one is logged on at a time. To do the same with other programs, you would have to purchase more than one license. So, the cost is justified, but there is still the initial sticker-shock. If the price were a little bit lower, we would be able to purchase two licenses and have two people on at the same time. However, the ability to have more than one person use the license makes it seem like we have loads of agents on at the same time. We did experience one or two bugs, but the tech support was able to fix them quickly so that we were back online within minutes.

Outsourced Provider LiveChat Integration

Nov 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - Stable platform

- Ease of separation of groups

- Ease of integration

- Reports and tools (admittedly we export this into our own tool and don't use LC's)

- Security and custom rules

- Customization and branding

- Consistent improvements

- Support team is prompt and helpful

Cons: - Some updates cause issues with set up and updates aren't announced very well

- Ticket system is 'meh' and we don't use it

- No send chat transcript by group, it's all or nothing

Overall: Around 5 years ago we began looking for a new LiveChat solution not only for our business, but the clients we represent who offer support of tens of thousands of end users each. Because of thi,s we needed a feature rich platform that integrated with our own internal tools but also was easy to integrate and configure on our client's websites. We looked at a number of different solution providers and LiveChat won our business with a stable platform, easy to integrate with, easy to separate out by customer and also was very budget friendly which is especially important in the outsourcing business.

By selecting LiveChat we were able to consolidate down from 3 separate LiveChat providers into one, streamlining both our workflows and our set up process.

Over the years LiveChat has continued to provide excellent support for their product and is constantly adding new features and tools that our team enjoys - chat agents, management, and developers alike. Whenever I have had an integration issue or a question about the product their support team has been extremely prompt and helpful in all of their support channels.

We are very pleased with our choice to move to LiveChat and look forward to continuing business with them for many years to come.

Vendor Response

by LiveChat Software on December 06, 2018

Thank you and really happy you like using LiveChat, we do our best to make it even better, every day!

LiveChat is Great!

Nov 04, 2015
4/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

5 / 5
Value for Money

Comments: We've been using LiveChat for almost 2 years now. It's been so helpful to see who's on our site when they are actually there and to be able to help them when they need it (which keeps them from straying)! We are an incorporation services provider and people often have lots of questions when they are searching for a provider in this field. Though we have the answers to most of those questions on our site, people often want to clarify or they may feel lost when ordering. Having LiveChat makes it easier for our potential clients to reach out to us without having to leave our site or even to pick up the phone. Instant gratification! Thanks to LiveChat, we've been able to quickly convert those people with questions into clients.

Pros: Visitor data is so very helpful for us. When a client has an issue while ordering, it helps us to know what browser they are using. It is also quite helpful for us to know where they are connecting from (country or state) as this can determine what kinds of services they need. Also included with the visitor data are the IP, and the pages visited (and for how long they stayed on those pages). This lets us know about where the visitor decided to leave and what they were looking for...and if we feel the need, we can offer to chat with them (rather than waiting for them to start one with us). LiveChat also makes a verbal announcement when we get a visitor to the site, informing us as to whether they are "new" or "returning" visitors. There is also a verbal announcement when someone initiates a chat ("incoming chat"). The ticket feature is also helpful. When the office is closed or if the technician is away from their desk, the clients can leave a message for us to follow-up later.

Cons: It would be very helpful if the visitor data were logged and saved for reporting purposes via LiveChat. This historical data might prove useful to us when making changes to our site. It would be nice if the incoming chat would also pop-up a separate window. Sometimes I have my volume down or off when I am on the phone and I've almost missed chats that way.

The most convenient way to provide customer service

Nov 01, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This allows customers to reach out and discuss issues that they are having with their service, or to set up new service, without calling in. It helps our company to keep the abandoned calls down, while still providing quality service to our customers. It's also convenient for those customers that need to have a conversation with us but can not be on the phone because they are at work. It provides all of the functionality of calling into our call center in a more convenient package.

Cons: If the customer has an internet hiccup during a conversation, it will drop the conversation - though it does save the history so that they are able to come back without having to repeat everything. I would not call this a major drawback. If a customer calls in, there is a chance that they will have bad cell service and drop the call as well, without the benefit of the chat history. This is not a flaw with the product itself, but more the platform that it draws from and I would say that the flaw is equal to that of phone calls without the added drawback of abandoned calls.

Overall: We love LiveChat here. It keeps our call volume and abandoned call volume down, but also allows us to complete every function that we can on a phone call. We can set up a service call, take a message for a supervisor, turn service on and off, etc. We can literally do everything that we do on the phone but add the convenience for our customers.

Perfect Way to Instantly Talk to Your Customers

Dec 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Comments: LiveChat is a great way to help customers in realtime making you very accesible to customers helping to grow your business and client base. Definitely a great tool for any small business.

Pros: Having looked at many Chat programs we found the best was LiveChat. You don't have to be at your computer all day waiting to see if a chat is coming in because with LiveChat you can download the app and chat with your customers on the go. Utilizing and setting up the chat is very simple and easy to use. You can do it yourself if you have some knowledge of setting up your website or you can have your webhost do it for you by simply dropping in a simple code. You will be up and running in minutes. You can customize your logo if you wish and it is easy to communicate. Adds the touch of helping customers out if they need direction or information.

Cons: There are a couple of cons that we have run into with LiveChat. Recently this problem has been better but from time to time you will not get instant notification if you are relying on the app to use for chatting. The only downside is if the delay is too long you may miss the opportunity to chat with the customer. The other issue we have seen is that the customer can leave a message but you don't really get notification all the time if a message was left so you are on your own to make sure to check for a message.

Perfect tool for Tupiniquim Hostel's Live Support

Nov 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's packed with powerful features, details about customers that let us deal with them in a better way. The integration with Facebook Messenger is pretty cool (even though it should allow us to click on the person and be taken to his profile). Archiving, tagging and searching couldn't be simpler. Super powerful features for international sites (we use 6 translations). There is no software like this on the market.

Cons: My only complain is that there is no tool for a supervisor or sysadmin to check LiveChat without being logged as a user. There was a plan to do that (I even replied the form) but apparently they shelved.

Ohh, and that the app (for iOS) just deals with chats, not with tickets. I use heavily both features.

Overall: We use LiveChat as a reservation / general information channel for our hostel. Because of this we're able to provide a more humane support and convert these people into actual reservations. Before using LiveChat we tried like 3-4 different tools which weren't (not even by a long shot) as reliable and effective as LiveChat is. My partner did not want to sign up for LiveChat because it was like 300 % more expensive than the ones that we've being using but the cost/benefit is totally worth it. We've had an increase of 400-500 % of actual reservations because of this tool.

Vendor Response

by LiveChat Software on December 06, 2018

Hi Alexandre,

Thank you and really happy you like using LiveChat, we do our best to make it even better, every day!

If by chance, you had a moment to leave us a review at WordPress, it would help us even more deliver the best live chat experience to our WordPress users:
https://wordpress.org/support/plugin/wp-live-chat-software-for-wordpress/reviews/#new-post 

Cheers,
LiveChat team

Great software just wish it integrated with messaging software for easier time maintaining response

Nov 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Very easy to use. Highly editable. Support has been FANTASTIC. We changed owners and needed to switch things over, they were so helpful in guidance. Great response on our website.

Cons: How it had to be constantly watched.

I wish it could do some of the following.

Integrate with messaging app (like iMessage)

We would have loved to have multiple people use this for Sales and Service but it was so expensive to have one more license. It would be nice if there were levels, least expensive one license, next level 5-10 and so on.

Options for small businesses to help support them, we only have on person who can barely watch the program(which is why we have discontinued it's use at this time). When that person is constantly watching it great results when they are not, it's barely worth the money we are spending.

Would be neat to see if it could integrate with Apple Business Messages

Overall: Helped us give a better appearance of being on top of the technical world. We did a get a few leads, but not enough for the time needed to maintain the platform for us to keep it. Great if you have a larger staff (staff of 19 with one person available), or if you are willing to invest in the bot and still have someone to maintain as half of their job. Or that is what I found.

Capterra loader

Livechat is feature-rich.

Dec 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I like Livechat because of its broad array of functionalities and features,which makes the daily job of agents in the sales department easier. I like the sneak peek feature and it is perhaps my favorite feature,as it enables sales agents see what a customer is typing in real time,therefore winning them ample time to prepare response to enquiries made by customers.

I also like the social integration with Facebook,which allows for visitors to our Facebook page to connect with an help desk agent right from Facebook,without the need to visit our website.

The daily chat reports provided by Livechat is a thing of joy for every customer department,as it provides a summarized breakdown of the overall performance of the customer care team ,and the average rating from website visitors for that day.

Cons: This is the best help desk program out there by a mile and I cannot think of something wrong in the quality of service,my team gets off this software.

Overall: With Livechat,my organization is able to offer our customers 24/7 support through which they can get an almost immediate response to all of their enquiries.It has also afforded team members in the customer care department,the opportunity to be able to address customer issues from their home on weekends,since all they need is just access to the Livechat mobile app.

A small but very useful feature on your site

Mar 17, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
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Pros: Every visitor on your site can be your potential client, so you need to worry about that all the questions that interest him or her. Instantly answered and LiveChat will help you with this. We save not only our time but also the time of our customers, because they no longer need to log in to their e-mail and from there send messages to us and wait for a long response, everything happens on the site, it is very convenient, and we have repeatedly received letters of gratitude from our clients. Going to the page, you can immediately invite the client to the chat, because the greeting is automatically displayed on the screen. LiveChat helps our teamwork more effectively with our customers, because the answers to any questions will be received instantly. I think every person who comes to any site with products wants to quickly find out about the availability of goods in the warehouse, possible discounts, and delivery conditions. You can be the ray of your competitors if your site visitors are happy. Instant live chat can be a useful feature of your site and you will not regret that you have purchased this program. I think LiveChat will be more useful for medium and large companies.

Cons: Honestly, I cannot even imagine what disadvantages such a program might have, because all functions work well, all messages come instantly (we checked more than once).

Livechat gives us a professional look.

Jun 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the simplicity of the Livechat interface ,and this is a major factor while I adopted the program as my startups customer chat solution. It is affordable, which is very cheap when compared with the enormous benefits we have gotten from this program over the last one year. I like the Livechat customer support department. The support team have continuously served my startup very well. We get responses to our queries instantly via chat messages and the support team also forwards us periodic write-ups guiding us on newer ways we can use Livechat ,to grow our business. I am provided with daily and periodic stats and metrics which easen the process of measuring the performance of my customer care team.

Cons: Livechat is just the real deal. However I am not overly impressed with its mobile app,I will like to see a better improved mobile app. which will remove the need of always having to access Livechat from a desktop or laptop computer to make major changes or customization.We should be able to do everything from the mobile app.

Capterra loader

Livechat is magical.

Aug 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I have used Livechat for over eighteen months and I get impressed by the sheer quality of this program. From the interface,which is among the most intuitive of any software solution I use as work ,to its customer support which is available to resolve our needs within seconds of getting on their website.

Livechat also has a broad array of features which will improve any customer service department. Among these large library of feature on Livechat ,I particularly love the sneak-peek feature.The sneak-peek feature let me see what a web visitor is typing even before it is sent and I have had a few visitors try to ask me how I seem to know what they are typing; I tell them it is Magic.

Cons: Livechat needs to broaden the functionality of its mobile app. At the moment,it only allows for it to be used to chat with web visitors and nothing more.

Overall: Our customers regularly inform us that they get a faster response to their questions,when they communicate with my organizations customer care team via our website ,as against when they put a call across to our support telephone line. Livechat enable our agents communicate faster with customers than they do via the telephone ; therefore it has made the customer care team work faster,efficiently.

Capterra loader

No Helpdesk solution beats Livechat.

Aug 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Livechat is the most intuitive Helpdesk solution I have tried.It has got a reliable support team for companies and organizations using it.I like the regular email newsletters sent to users by Olga Kolodynska of Livechat ; these newsletters provides insights into newer ways via which we can maximize Livechat to close more sales ,reduce website bounce rate and increase revenue for my organization.

I also like how I am able to respond to tickets opened by our customers by simply replying to the email notification sent by Livechat as against logging into the Livechat interface itself.

Cons: Inability to respond to tickets via the mobile app.At the current time,the Livechat smartphone app. Is only used to chat with web visitors.There is no way to transfer chats ,or even make use of the canned response feature via the Livechat app.

Overall: Livechat has helped my organization grow its email marketing list via its integration with Mailchimp. Primarily,Livechat has led to reduced bounce rate on our website and also a faster response time to customer complaints.

Capterra loader

Multiple customization possibilities.

Jun 08, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Unlimited customization - Livechat provides helpdesk teams with unlimited ability to customize their Livechat experience from chat window themes , to introducing social media buttons ,editing engagement graphics or removing the White label Livechat icon .Enabling teams to customize their Livechat experience.

Dedicated support team - Livechat probably has amongst the best support teams for a software program . They are reachable across every hour of the day and promptly address any constraint we encounter while using Livechat.

Analytical power - Livechat provides my team with analytical data detailing web visitor interaction with our website. These analytical data helps the help desk team improve the quality of our game ,while also aiding the product design team to effectively customize our website for maximized sales conversion.

Cons: Livechat is the best help desk solution money can buy.No complaints whatsoever ,and I have been a user for over two years.

bad ticketing system

Oct 14, 2016
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: chat is instant, fast reply and appropriate geo-location.

Cons: Ticket system is really need "good modern interface" updation. Customization options are not available for ticket system. Need to work hard on ticketing seriously, comparing to helpdesk, desk.com or groove

Overall: All here are talking on Chat feature, that is really nice comparing to available on the earth!

It's not the complete solution to customer support requirement. Need to use another helpdesk solution for ticketing and email reply.

Ticketing system is really bad, no separate canned reply available, need to use same available in chat. The reply emails can't be customized and very "old n ugly" interface displayed to end user in reply email. Powered by Livechat" can't removed in ticket reply.

I contacted to support desk on this, but not answered well: "Yes our product manager know this..., we will update you." No proper/firm answer "When I can modify this ticket reply?". I think, they will see your subscription period, say for 1 year then standard answers. Might be different experience in trial or monthly subscribers.

I am finally searching for good ticketing/email reply service.... search never ends for customer support team for good all in 1 solution!

Recommendations to other buyers: Good for Live Chat service only!

Vendor Response

by LiveChat Software on October 17, 2016

I'm sure there are improvements that can be made. Thank you for the detailed review, Manoj.

ps. If you are looking for certain canned responses we suggest using a grouping system. Something like a prefix before an initial canned response. t_ (for tickets - #t_sales) and/or c_ (for chats -#c_chats). This way, you will narrow down the list of available tags.

Capterra loader

A must for website support.

Dec 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I find Livechat reliable and easy to use. Since we switched to Livechat last year,we have expended less financial resource on training new employees in the customer service department on using Livechat ,as they are able to pickup the major functionalities in just a few hours of introduction.

Livechat is accessible on web,mobile albeit there are functionalities accessible only on web,however the ability to access Livechat on mobile has made it easier for our agents to work on weekends,when they are required do to work from home.

The best functionality I love the most with Livechat is how visitors to our Facebook page can communicate with the customer care department right from our Facebook page.

Cons: Chat archives load very slowly and I assume it is because we have lots of chats archived. More importantly perhaps,I am unable to respond to tickets on my Livechat Android app. This needs to be fixed be expanding the capability of the mobile app.

Overall: Livechat is the most used medium through which customers and partners reach out to my organization,to resolve all technical and account based complaints.

A remarkably good chat option

Aug 05, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: They have a very interactive customer service section. The very fact that they are user-friendly makes them even more unique. It shows detailed information about the person and the other end. This is especially helpful when you belong to any kind of business group and can offer your help with regard to the services available in that specific place. Also, the feature wherein if the person is not online at the other end you could still leave a message so that it could be caught up later, is really good. And, since automatically generated greetings are present, all the manual initial greetings need not be told all over again to each of the contact.

Cons: It would have been even more helpful if another separate page was generated whenever a call appears so that they wouldn't go unnoticed. The mobile app needs to be improved a bit more. It doesn't show justice to the desktop version.

Fantastic 24/7 support.

Dec 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Livechat customer care support team is very effective and pleasant - they are available round the clock and prompt to respond whenever we have had to contact them.The Livechat mobile app. Is great and allows our customer care agents use most Livechat functionality without using my computer device.

Agents are able to see what customer type before it is sent across to them and this ensures they better project responses to customer queries.Daily chat summary reports sent to me by Livechat provides me with summarized data about how the customer care department performed for that day ; detailing the percentage of satisfied website visitors,dissatisfied visitors,abandoned chats etc thereby letting me continually measure the progression and retrogression of the customer support team.

Cons: Livechat meets all of my expectation as a Manager.

Overall: Livechat is used to acquire customers. With our use of Livechat,we have successfully reduced our customer service budget as Livechat is way cheaper to manage than other customer support mediums such as phone call centers.

Stay in touch with customers

Mar 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Live Chat is super easy to use and our reps have no complaints. We have had a great experience with our customers as well and implementing it onto our website. Customers can easily speak to a real person through chat and get a fast response. We can see what customers are typing so we can prepare to answer quickly and with enough time to provide the best answer.

Cons: I do not like the stock photos included. It's not a big deal since we use real photos of our staff, but for those who want to use a stock photo - many of them look too fake and almost uninviting. Not a huge deal breaker obviously, as the product itself is great, but in case you have to use this feature.

Overall: We are able to include LiveChat on certain pages of our website to get the best customer interaction. Our representatives like using LC because it is easy and there are never any issues. Customers have never complained about our LC function and use it often to ask questions. We love it!

Capterra loader

The most feature packed support solution.

May 21, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Setting up Livechat is as simple as copying the Livechat html code provided to new users during the signup process and pasting into the html section of your website code and you are good to go. Livechat is the most feature packed helpdesk support solution out there .It integrates with the most popular CRM solutions out there like Salesforce and Microsoft dynamics.

I like how every chat conversation between support agents and web visitors are archived for future referencing. The sneak peek feature puts support agents one step ahead of website visitors ,by letting them see real life what a visitor is typing ; even before it is sent.

Cons: I dislike how basic the Livechat mobile app. is ,only allowing chat conversations between agents and website visitors. Also we are unable to delete message archives ,except we contact Livechat and they delete it from their end.

Great for our needs

Nov 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We find LiveChat to be very user friendly, and especially like the API functionality.

Cons: I can't really think of anything we dislike about LiveChat, it suits our needs perfectly.

Overall: We're the online arm of a century old shoe repair business, and wanted to offer a way for our customers to quickly ask questions about potential repairs, check order status, etc. without the need to call or send an email and wait for a reply. At first I was against having a chat function because I believed it would take up too many resources from our small processing staff; having to sit in front of the computer all day and waiting to see if a chat came in - they have lots of other things they could be doing rather than sitting in front of the computer. Using LiveChat's API functionality, I was able to some custom programming and integrated LiveChat with some Philips Hue lightbulbs, so now whenever a chat comes in, there are lights that start flashing all over the builiding so we know to get in front of the computer, but that leaves us free to go about our regular business during the day and saves us from having to keep one person tied up looking at the computer. It's worked out great for us so far!

Vendor Response

by LiveChat Software on December 06, 2018

Hi Kaleb,

Thank you and really happy you like using LiveChat, we do our best to make it even better, every day!

If by chance, you had a moment to leave us a review at WordPress, it would help us even more deliver the best live chat experience to our WordPress users:
https://wordpress.org/support/plugin/wp-live-chat-software-for-wordpress/reviews/#new-post 

Cheers,
LiveChat team

Customer support isn't an issue

Nov 07, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I have been using LiveChat on one of my eCommerce stores and it is such an amazing app that always does the job. What I love the most about LiveChat is the availability of multiple apps which allows me and my agents to offer support 24/7. You can use it on Android, iOS, and pretty much on any device.

There are a few great features for eCommerce such as sales tracking and ability to set goals. These are the two features that I have always loved and used. Though sales tracker is just basic in nature but it gets the job done.

LiveChat comes with a lot of interesting (and useful) features that make your life easier. I haven't used all of their features but I know that they are there and when I'd need them, I will use them.

Cons: I have two issue with Live Chat. First, its a bit pricey. If you are small business, blogger, or a startup founder, you will find LiveChat a bit pricey.

Second, the mobile app has bugs. It works but it can be improved. You don't get full access from the mobile app and there will be times when you will have to switch to web interface to get a thing or two done.

It is easy to use and easy to learn

May 25, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: LiveChat provides us with a platform for communicating with potential customers and supporting existing customers. This tool is an excellent solution for any company, when you need to contact someone in real time. I like LiveChat, because it's very fast, you do not waste your time - the service just works. I like the delivery status function, now I know for sure when the client read the message, and when not. Similarly, our customers always see when we have already viewed their messages.

Cons: The mobile application LiveChat is too simplified and at the moment it differs little from competitors or from usual messenger. Also, at the moment, it's always a difficult experience when you try to integrate LiveChat with third-party services and programs. This needs to be improved.

Capterra loader

Software connected our Web Traffic to our Sales Team in a meaningful way

Jul 24, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The chat routing functions allowed me to segment traffic on particular pages to relevant parts of the sales team.

Reporting allows us to monitor productivity of team members & the success the tool is having with regards to generating additional activity for the Sales team.

The control of the Engagements function lets you customise your strategy, you can be disruptive to user journey if you feel it's needed or more relaxed in showing off the chat tool by withdrawing pop-ups and forcing the user to engage with you.

The support team is great, and the integration is easy

Cons: I dislike the inability to control the engagements based on device, e.g. being able to offer less pop-up engagements on mobile than by desktop.

The user group functionality can be a little clunky at times.

Overall: The software allowed us to leverage additional Sales Team activity from our web traffic - letting us increase engagement with customers and drive additional sales.

Capterra loader

Love when Live Chat is on a Website I visit!

Sep 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - Instantly feel better about the site I am visiting when I see the Live Chat logo, because I know the site cares about their customers enough to offer a free and convenient way to offer support.

- easy to access the support by simply clicking the logo and depending on the site offering minimal information to start the chat

- if the chat is unavailable it gives you the information right away

- Free for the end user so a definite pro when needing quick tech support

Cons: - I have had an issue where the tech is helping multiple people at one time. It really does not reflect on the software it self as much as the particular site. it would just be nice if the Live Chat had a way to display, tech currently helping 2 or more people at one time, please be patient.

- not all sites if you accidentally close the window will automatically keep your chat open so you have to start all over which is a pain. Yes it is my fault for trying to multi-task but sometimes necessary.

Overall: Love the instant access LiveChat gives you to tech support and the way it automatically lets the customer know when the support is or not available. The sites that take the time to customize it to let the customer know when the support will be available again is even better. A great addition to your site. Love it when I visit a site that has LiveChat! Love that it is free for the end user

Easy to Use with Excellent Customer Support

Sep 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Our customer service reps like the feature where they can see what the customer is typing before the customer hits "enter." This gives a little extra time to research the customer's issue so as to have a quicker response or resolution.

Cons: It would be nice if they added a spell check or grammar check to help our reps communicate in a more professional way.

Overall: I find LiveChat very easy to set up and use daily, and I'm not a tech person at all. Everything is designed in a way that's logical and clear, so most of the time I can navigate around and do everything myself. They also have a lot of optional free plug-ins which you can install, or not, to enhance the functionality of the system. And if you need help, use their Live Chat (of course!) for quick and friendly assistance. Their help department reps are live people who actually help you and don't just send you canned responses.

A chat application integrated with a lot of features that boost your customer service capabilities.

Aug 15, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Has a lot of features which you wouldn't find in other real-time chat applications. The customer service and support are quite responsive and quick. An easy to use interface. Helps to tailor service for customers based on their needs. In comparison to the features provided, the application is very cost effective. Reporting, metrics, and statistics are well updated. Higher conversion rates are experienced in live chat when in comparison to other applications, as here the customers need not accept the chat request for representatives to connect with them. Visitors data provided can be utilized.

Cons: The mobile application requires a lot of improvement as compared to its desktop versions and we won't see every live chat features there.

Our company use LiveChat to help with the support team.

Oct 07, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: My main function at my current title is to develop software and also give support to customers who use the software, We work based on a ticketing system which entirely works on LiveChat. Customers submit issues and questions as a ticket through Livechat enables FAQ page and the application prioritizes the tickets based on the importance. We have set certain parameters for the app to understand the priority. That helps us to sort out tickets in quick manner.

Cons: Now I am using grammarly tool inside the chat window to sort out typing errors and grammar mistakes. If there is an inbuilt feature that helps to detect typos, that would be great. As sometimes I use several devices and installing grammarly on each device is not economical.

The chat platform we've always wanted.

Aug 01, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It still amazes me how flexible and powerful the LiveChat chat system is, while still retaining an easy to use, intuitive and straight-forward user interface. Administration is a breeze and a pleasure (and I don't give that compliment lightly)!

Up-scaling is painless, and their support staff are lovely to talk to, and super helpful.

The developer documentation portal for their APIs and libraries is most likely single best example I have ever come across. A huge win for LiveChat if you have any integration or customisation in mind.

Cons: As someone who focuses their use purely on the live chat features to augment an existing ticketing and CRM system, the inability to turn off the ticketing features is an annoyance.

The plugin-like apps offer some amazing potential, but lack a proper sandboxed development environment, and access to a couple critical sources of customer data.

A great app to chat with customers who visit our website

Oct 09, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Livechat just enables the feature that gives us an ability to chat with people who visits our website in real time. This ensures no customer might leave our website with any kind of doubts. The facility that the chat agent can initiate a chat is always good as the customer will think when seeing we initiate chat that we are interested in doing business with them and they will also feel like we are there for any kind of help. Live chat is the best option for websites that mainly sells products.

Cons: If we add another chat agent to the existing pool, it takes few minutes to get it updated on the page where customers see the new agent's name as well. I think a hard refresh of the app will do the job for you in this case.

The perfect modern day helpdesk solution.

Nov 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Livechat is easy to install,and use. It is user friendly and unlike other software we use st work,there are no specialized training programs to onboard new team members to learn how to use Livechat. I like the weekly Livechat newsletters by Livechat inc staffs. These newsletters often provide the customer care with information and insights into newer ways we can use Livechat to grow our sales numbers.

Cons: Inability to answer tickets through the Livechat Android app. Except via the web based portal.

Overall: Livechat is used as a web based communication medium through which we respond to enquiries from customers,clients and partners.It is the cheapest and most efficient among ever support channel available to our customers at Paystack.

Capterra loader

Best helpdesk program out there.

May 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the amount of support we get from Livechat's customer support team.The Livechat's support team is always helpful at any point ,when we have had to contact them to address any issue.

I also like the Canned response feature ,which makes it faster to respond to popular questions usually asked by our customers such as discount and promotional informations,product pricing,contact informations etc

I appreciate the level of data insights into our customer service performance, which Livechat provides us.Thus we are able to measure our performance as a team by leveraging on the statistical performance data provided by Livechat,and work to improve on our shortcomings.

Cons: Inability to respond to ticket created by our customers via our Livechat smartphone app. To respond to customer tickets,we have to access Livechat from the desktop app.

Capterra loader

Livechat defines simplicity.

Mar 06, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: SIMPLICITY : Livechat has a simple and intuitive user environment which makes it easy for new users both on the part of helpdesk agents and web visitors to pick up the workings of the software in a matter of minutes.

SOCIAL INTEGRATION : Via Livechats social integration feature ,our users can now communicate with us right from our Facebook fan page.

EFFECTIVE CUSTOMER SUPPORT TEAM : Livechats helpdesk support staffs are always eager and available to assist us for everytime we ran into hurdles while using this software . The good part is ,they are available 24 hours a day and they motivate our own helpdesk team to want to do better.

Cons: Livechat does a perfect job .However I have got reservation regarding the mobile app. As it appears to be too simple.Currently ,the helpdesk team can only respond to chats via the app. and for every other need like responding to customer ticket ,checking out agent profiles , checking out website analytic etc user have to login to Livechat from the pc.

Capterra loader

Livechat is the standard ,others should follow.

Jul 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Livechat is feature rich and I will tip Livechat as the best help desk solution out there, when it comes to handy features for customer support agents and the level of support offered to support teams.

As the senior customer care agent in my organization,I especially like the daily chat summary. Livechat sends me a summarized performance metric of my team at close of work everyday.Therefore allowing me to know how well or badly we have performed for the day.

Cons: Livechat provides my team with everything we need to effectively guide our customers in their journey with my organization.I see Livechat as the gold standard for every other help desk solution to follow.

Capterra loader

Livechat should be every support agents dream.

Sep 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: I like the simplicity of Livechat.From the sign up process,to the post installation process .It sometimes feels like Livechat is a Car where I get behind the wheels and am provided with everything I need to drive the Car.

On Livechat,I get everything I need as a support representative to effectively attend to customers.From the canned responses,to the Facebook integration which let our customers chat with me right from our Facebook page , message sneak-peek ,chat tags etc Livechat basically let me do my job daily,with a smile on my face.

Cons: I have used livechat for over a month and I have no complaints as regards this wonderful program.

Overall: Livechat let us communicate with our customers through our website,at a faster,efficient and with less financial resource as it is the case with other means via which customers can reach out to us such as phone calls.

Faster way for customers to get help. My company have it and customers like the fast assitances.

Apr 06, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: LiveChat is easy to use and very convenient to have on our portal. This is due to faster assitant to our customers instead of them communicating via phone or Email that could take a little longer to get to. Our customers liked that they do not have to wait long for questions that arise. This program is great to have for customer sevice.

Cons: Maybe a little bit more features like control remote in order to assits clients if needed. Other than that no complains on the program we use it alot at work to assits fast our customers.

Overall: We are getting great feedbacks from our cusomers indicating that they are getting fast responses from us when they have any questions. They like it better than sending an email or calling.

LiveChat helps to establish an Internet business

Jan 27, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Our business (online web forms and databases) suggests that the guys from technical support have to communicate with dozens of clients every day. LiveChat helped us to set quality work in this direction. This program has a thoughtful functional, allows me, as the owner of the company, to control employees. Our employees, in turn, easily organized and configured communication with customers. Now the consultations are easy and painless.

Cons: The interface of the application is difficult to call intuitively clear, but our operators in a few days were able to master all the necessary functions.

Overall: Ability to insert photos of our operator and personalize communication

An active invitation option - when an operator can invite a client to chat

Statistics on visitors - where did it come from, what pages did you see

Possibility of transferring a client between operators

History of communication

Using LiveChat is a great alternative to phone calls and allows concise communication.

Jul 05, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: What I like most about this software is essentially what it offers as an alternative to other communication methods with vendors. Overall, having a live chat with a vendor is at times much easier and more convenient than making a phone call. While waiting for my other party to answer me back, I can be doing work on my PC and not have to worry about waiting on hold in line on a phone call. The communication through this software is fast and easy and does not allow for much wasted time, connections are made fast and easy.

Cons: What I like least are the aesthetics. While it is very easy and straightforward to use, for many users it may bring on the nostalgia of the late 90s chat room or messengers. Simply updating its GUI would help with this outdated messenger vibe. While the aesthetics do not affect performance, from my end they have an impact on user perception of the software. This I feel takes away from the experience of the use of this software tool which in turn lowers its quality.

Capterra loader

Simple, effective and dependable.

May 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Livechat is the best help desk solution for firms and teams out there and this is majorly due to its simplicity and effectiveness.I like the daily reports Livechat sends to our email at the end of every workday ; this has ensured we are updated on the performance of our helpdesk agents for the day. It details the total number of customers we responded to on chat , the percentage of satisfied customers ,percentage of dis-satisfied customers and percentage of customers ,whose chat we missed.

Cons: Inability to respond to tickets opened by our customer via the Livechat smartphone app. is my only reservation thus far with this solution.

Capterra loader

Pace-setting customer support team.

Apr 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
Likely

Pros: CHAT TRANSCRIPTS - Livechat backs up every message conversation between the helpdesk team and visitors to our website .Ensuring we are able to generate data from these conversations or do reviews of our customer care team by simply going through past conversations. Also web visitors are also able to automatically get the chat transcript sent to their email address.

VISITOR BANNING - Livechat provides us with the means to ban provocative visitors on our website for a number of period.

CUSTOMER SERVICE - It has a 24/7 customer support team ,who are always available to assist users and whom I rate as amongst the best in the software industry.

Cons: Livechat so much does a perfect job for me that in my over one year access to this software ,there has been no complaint.

Thanks to the developers for the multifunctional software

Jan 27, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: As soon as the number of customers in our company began to increase, we had to look for a convenient messenger. The best was LiveChat. In this software everything is carefully thought out. For example, our manager has the ability to monitor employees, communicate with clients, look at various indicators related to communication. This is very important and helped us not only to adjust communication with customers, streamline the database of customers, but also significantly increase the level of conversion. And this, as you understand, is an additional profit.

Cons: In order for our employees to quickly learn how to set up an instant messenger and work with clients, we had to arrange a seminar with an invited specialist. We spent money, but the investments paid off very quickly!

There is a lot to love about Livechat.

Dec 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Livechat is simplistic in use and design.Easily accessible on tablet,smartphone and the web.On the part of our customers,the Livechat widget is mobile compatible with all device screen types and so,every web visitor gets a similar experience communicating with support agents through Livechat.

It is fairly priced for small teams and medium teams alike .Integrates with most of our day to day software - Mailchimp,Salesforce, Dropbox etc

Cons: Nothing of note to dislike as an organization using Livechat.Will rather gives thumbs up to the Livechat team for a job well done.

Overall: Livechat is used for communicating with existing and potential customers visiting our website.Managing Livechat requires the least number of financial resource and human resource amongst every other customer support structure we provide to our customers.

Good Customer Relationship Program

Apr 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: LiveChat is very simple and easy to use. The program gives us the opportunity to serve customers and respond faster to their questions than by email and phone. And clients in turn are satisfied with the fact that they do not need to wait long for answers to emerging questions. We like that there is an opportunity to communicate with customers on the site much faster, this makes it possible to make our work productive. LiveChat perfectly gives us the opportunity to quickly serve customers, while they do not need to wait. In addition, there is a big plus - we can easily and quickly track what is most interested in our customers. As a result of our work, we noticed that orders increased on our website after we started using LiveChat.

Cons: The Android application does not always work properly, but it's not a problem for us. And so I did not find any minuses. I'm satisfied with the program and its capabilities.

Working with clients in real time through chat is infinitely better than the back and forth of email

Jul 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Being able to interact with clients in real time, rather than having to wait on the back-and-forth of email is wonderful. Sometimes it is even better than being on the phone with clients as you can send them active URLs to help direct them to the right location(s) on the company website and receive feedback in real time so you can adjust your customer service accordingly and avoid potential misunderstandings that can lead to escalations otherwise.

Cons: I don't know if there is anything I actively dislike about the software, I personally haven't had any problems that I wasn't able to resolve quickly.

Overall: As I said, being able to interact with clients in real time, rather than having to wait on the back-and-forth of email is wonderful. Sometimes it is even better than being on the phone with clients as you can send them active URLs to help direct them to the right location(s) on the company website and receive feedback in real time so you can adjust your customer service accordingly and avoid potential misunderstandings that can lead to escalations otherwise.

An excellent way to stay in touch with customers

Aug 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: With LiveChat's social media integration, our customers can now communicate with us and reach our support team via our Facebook page. The app also allows for them to be transferred to a different person for the appropriate resolution to their concern. It's very convenient for everyone.

LiveChat's customer service has never failed us. They are available at all hours of the day, every day of the week. And they are well-versed in their product and always eager to assist us for any of our needs.

Cons: The mobile app seems to basic at the moment. Our teams can only respond to chat but have to transfer to a computer for all other issues. I wish they would add more features and increase the apps functionality to make it a really outstanding experience for users.

Great App for Smaller Organizations

May 20, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
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Pros: Ease of setup. My favorite feature is that it notifies me when I have a user on my site comma by a verbal notification on my mobile phone. This is great for smaller sites that don't get a lot of new visitors, but would probably drive a large site administrator absolutely crazy. This app is very user-friendly easy to, easy to set up, and seems to be a really great value for the money. When my new budget comes out on the 1st I intend to purchase it. I use it for www.interlogmarineconstruction.com . It keeps a record of all my chats, their IP location, and of course notifies me when they're on and when they return. Really great functionality, a good dashboard, and for a website administrator not versed in coding, this app is perfect.

Cons: There are a few features I'd like to see, maybe more customizable, and perhaps more choices when it comes to themes. My primary turn off was the incessant hounding by sales reps the moment I installed it. To their credit after a good scolding on my part, they left me alone to evaluate it. I highly recommend this app.

Capterra loader

It is compatible with all mobile phone screen size.

Mar 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the user interface ,it is easy on the eyes and makes it easier for new users to understand Livechats user interface.

The pricing is reasonable for the quality being offered users of this product.

Livechat has got a great customer care team ,who are always available to assist users whenever they experience glitches when using this product.

I also like the mobile compatibility of the Livechat popup chat widget ,which works perfectly fine on every smartphone screen size.

Cons: Inability to respond to tickets opened by customers ,via the Livechat mobile app. All tickets can only be opened and responded to from the Livechat web version,which is inconveniencing whenever I need to work from home and would just like to be able to work on the move.

Great app at a reasonable price

Oct 07, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I have a shopify website and Ii use Livechat on this website to effectively communicate with the website visitors. It gives instant information of the profile visitors immediately. It tracks the user browsing through the page and we will know what interests the customer most.

Cons: They use an independant IP address tracking software to track the IP address and geo location of visitors on the page which is not accurate always. I suggest the developers to get this data from 3-4 external providers and then compare it and display the best result. The location seems to be accurate only 70% of the times.

Capterra loader

Coonect Live With Others

Nov 20, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Among many things, what I liked most concerning LiveChat is the reliability, where unlike other chatting platform, it is hard to experience a breakage in LiveChat. Again, LiveChat functions efficiently, either in the desktop or through other portable devices such as Tablets and Mobile Phones. More so, since it is an online based platform, accessing it anywhere anytime is possible.

Cons: I think in terms of chatting, which is our main business with this product, LiveChat is perfect. I have no major complaints. However, the vendor should create a more user-friendly design.

Overall: For team work, and collaboration in our organization, LiveChat has assisted us so much. Again, the product is so easy to use and implement. In terms of cost of implementation, LiveChat is affordable and fairly priced.

An interactive window with your customers

Jun 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Definitely, it is a very effective tool for communication between the client and the business. Its quick and simple configuration is an added value .. you can measure almost that in saw the stories of the user and agent, there is with the reports section that shows the number of days you have had chats, chat satisfaction scores, number in queue and the results of the surveys. With this data you can make a good marketing ... the best use of this tool are the instantaneous answers (this provides security & confidence to the user) this definitely increases the productivity (sales) of any company

Cons: I do not have negative comments, it is a specific tool, for a specific use and a specific result (Communication, attention and growth)

Capterra loader

Livechat integrates with our Facebook brand page.

May 27, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like Livechat's Facebook integration. Courtesy of this ,our customers are now able to communicate with my company's helpdesk team via our Facebook page. Since we began using this feature early in the year ,we have seen a steady increase in the number of customer chats we respond to on a daily basis.

Cons: I will like to see Livechat improve on the Livechat mobile app. My personal opinion is that this app. is way too basic for customer service ,as we are only able to communicate via chat using the Livechat app. For every other thing we need to do on Livechat ,we must do it via the Livechat website.

Great feature to have for site

Oct 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like how easy it is to manage users and their access/abilities. Implementing it onto our website is a great feature to have for customers who cannot or do not want to call in right away.

Cons: Unfortunately I have not encountered any issues or drawbacks that has come across our team's experience.

Overall: LiveChat has allowed our company to communicate with customers and potential customers who cannot call in or don't want to call in immediately. We help thousands of customers every month and it's super easy for our reps to use. Creating users, managing conversations, and the overall user experience has been a huge positive to our team and would highly recommend!

One of the best if not the best

Dec 11, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Excellent feature set and customization especially on the desktop app. Works great with woocommerce.

Cons: Mobile app support has been a little flaky with login issues for almost a year. Seems latest update to the iOS app has mostly fixed this but still some lingering issues. So many more features could be added to the app as well. Also don't like that you have to be on upper tiers to have a simple feature like hours available. We often forget to close the app down and have customers trying to reach us off hours.

Overall: Very good and couldn't run our business without it, look forward to future improvements.

Good service to interact with customers

Nov 04, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: We introduced this chat a few years ago to promptly answer customer questions. Most of all, I like the fact that developers leave us the right to choose the interface design to make the chat better fit into our site. As a separate plus I want to mention the ability to collect statistics for the analysis of work.

Cons: The chat itself is excellent, but you need to refine the interface for tickets, add to it the ability to make more advanced settings. This would help us to better understand at the start what concerns our customers.

Capterra loader

LiveChat Review

Nov 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: LiveChat is stable tool that we like to use in our firm because it helps us in offering the best services to our customers. LiveChat enables us to answer questions within seconds. This helps us in maintaining a good relationship with our customers and potentials. I also like using it because it has a free version that enables beginners to learn the basics.

Cons: There are no many things that irritates me about LiveChat. But, in my opinion, I think the subscription price is high per user. They need to lower it to accommodate everyone.

Overall: LiveChat is a recommendable software that has solved several problems for us because it keeps us close to our clients. I will use it over and over again because it is fast and reliable.

A great chat for organizing the work of technical support

Aug 23, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The interface of the program is so simple and clear that our employees, in fact, did not even receive any training, but simply set to work. This software helps to establish operational communication with customers and customers. I also like how the technical support service works - the guys who answer our questions reacted instantly and helped to solve the problems that had arisen.

Cons: Despite the fact that the outwardly the program is very simple and convenient, I have some questions about its design, I would like it to be more modern. I also hung a few times during the process of chatting, and after I rebooted it, the information received from the client was not preserved.

Excellent service, it helps to save time on communication with customers!

Jan 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Our company, although small, but the specifics of business (copywriting, SEO) is such that employees have to communicate with many clients every day. To establish such communication with an ordinary notebook is difficult (you can forget something or confuse it), and LiveChat allows you to not only save all information, but also control the quality of communication between employees and customers. Very convenient, I recommend!

Cons: If your income is not too high, the fee for LiveChat may seem overestimated. The second drawback is the lack of different possible interface languages.

Overall: Convenient integration with third-party cloud storage services, CMS);

Ability to install and work on your mobile device.

Never missed a chat

Jul 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: We have never missed a chat since we used it. We used the free one user option and once we released how good it is we moved to the multi users one. Good and clear nudge / alarm when you have a guest on the website.

You can put a set of questions the guest must answer before it opens the chat which gives you the heads up.

I recommend it.

Cons: It is a very good online chatting i recommend it to all, you can start using the free 1 user option which will give you an idea of how this software works and what it offers.

Unlimited customization options

Oct 30, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We implemented LiveChat on our site 3 years ago, even before the global update. I like everything more that the company offers a personal approach for each client: we can customize themes ourselves, select only the buttons of the social networks we need and edit the interaction graphic.

Cons: Not all updates make the service better. Because of the last update, we had problems with the chat, and we were cut off from the service for a day. And the company is forced to update the product. For this, too, a minus.

LiveChat is brilliant

Dec 04, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

5 / 5
Value for Money

Comments: We are a team of 4 people who use LiveChat 7 days a week to support our online web applications. We get chats throughout the day often when we out and we are using our mobile phones. The great part is that it is so flexible that we are able to support our sites 14 hours a day, 7 days a week with 4 people by sharing the load. We would be lost without it, it is a great powerful tool which is not overpriced.

Pros: Works on mobile and desktop and is so simple to switch between the 2. Extremely flexible and powerful application which is so simple to integrate to our websites and other well known applications. Keeps a history of all chats in an archive There is a constant flow of new features and upgrades which make it even better. Price is very fair LiveChat listen - when we ask for something new they actually take our feedback on board and will add features we want if it makes sense to do so. LiveChat support is always there via LiveChat of course and the agents really seem to know the product.

Cons: Sometimes when in bad coverage it can be frustrating when trying to respond to customers. This is probably the mobile networks fault not liveChat.

I just love LiveChat

Sep 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I work in an IT company, we develop various software for our customers, and therefore we must use only the best programs ourselves. These include LiveChat, through which we communicate with customers in real time, and this is much more important than email correspondence. In addition, we have combined this software with our other internal programs, so now we follow the processing of each call, its evaluation and can make timely decisions and adjust existing opportunities.

Cons: Honestly, in LiveChat I'm happy with everything, from the possibility of personal settings and ending with the processing of the results of communication with customers.

Capterra loader

Great software to communicate with clients over our website!

Apr 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I can create canned responses for efficiency and have multiple users. When our office is closed guests can leave a message to be contacted back when the office opens. Guests can rate the chat which is a great feature to make sure our customers are happy with the customer service they are experiencing.

Cons: I do not have any cons as Live Chat's software has all the features a company could ask for and the price is very reasonable.

Overall: Great features such as canned responses, office closed message and data capture.

This is the best software for organizing technical support for our users

Aug 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: When in our company there was a necessity of a choice of the software for the organization of technical support service, we reviewed a lot of programs and settled on LiveChat. In the application there is a lot of personal settings, professional interfaces. The program is very simple and at the same time reliable, so it is completely suitable for the purposes with which it was created.

Cons: I noticed that despite the fact that the program seems to be simple, in an active state it takes up too much space in the RAM. It seems to be and fearless, but the guys from technical support work for us on weak computers, so this fact is important.

The best and easiest way to approach customers!

Dec 17, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

5 / 5
Value for Money

Comments: Using LiveChat helps to diverse the channels through which customers can make contact, a very welcome addition to any webpage dealing with customers in general. If used properly, it can be much faster and more informative to customers than e-mail and that makes sales easier and more productive. LiveChat can also help increase overall customer satisfaction because of a more personalized way of communication. I myself do not like making purchases over a phonecall and getting extra information by e-mail can sometimes take ages, so I always use the chat option when available. Keep up the good work!

Pros: A very simple and user friendly interface, the design is beautiful, responds quickly, the statistics are easily accessible and simple to read, the possibility to transfer files via a chat. And one of the best features is that it remembers recent history (e.g. when a customer has had a chat earlier the same day, it is easy to scroll back a bit, instead of going to the archives). Also, the support staff inside the app is easily reachable and has proven to give quick responses. Thank You!

Cons: Can`t think of anything negative about the interface. It has been a very useful tool for me.

Livechat connects the support department with customers.

Dec 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Livechat is convenient to use both for customer support agents and customers alike.I like the fact communication on Livechat is instantaneous and real time. Livechat integrates with the most important tools we use at work such as Dropbox , Mailchimp etc

It is easily accessible via mobile phone app. and has great features every customer service agents appreciates like canned responses, message sneak-peek, visitor information ,chat tags etc

Cons: Livechat cannot be disliked by any marketer or sales agents. Livechat is that good.

Overall: Livechat enable the customer support team resolve customer complaint in real time and with efficient speed.

I love LiveChat for its simplicity and convenience

Sep 23, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I am very pleased that our company decided to transfer the support service to LiveChat. This program is simple, has an intuitive interface and at the same time allows you to solve all the tasks assigned to the technical support. With LiveChat, as a manager, I have the opportunity to receive daily and weekly reports from my employees and understand what tasks need to be done to bring our company to a new level of development.

Cons: The mobile version of this program considerably lags behind the functionality and settings from its desktop counterpart. I would like to see that everything worked from a mobile device 100%.

This service is thought out to the smallest detail

Jan 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: In our company, over time, the base of customers has grown significantly and many of them want to communicate online. After trying a lot of programs, we settled on LiveChat. The application is simple and straightforward and at the same time it solves all problems, namely the ability to communicate with clients, save history, view chat rooms with managers. If you doubt whether this service is suitable for your business, you can try the 30-day free version.

Easy & Reliable Addition For Our Employees

Sep 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: This software has made it extremely easy for our employees to ask quick questions to management or other employees without having to waste time by getting up and walking to them or calling them at their desk. A lot of questions are quick with simple answers and you gain time back during the day with this software.

Cons: So far we haven't had any complaints with this software and everyone who uses it is extremely happy with how quick they can get an answer back.

Couldn't Exist Without it.

Dec 06, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Ease of use and an insight to our client base that couldn't be provided previously.

Cons: The only issue we've had is not being able to have as many agents available at one time, but we're looking into purchasing more logins very soon so it will be rectified.

Overall: LiveChat has become such an integral part of our customer service since it's implementation. It provides the customers browsing our online store the chance to not only get further information about their orders/our products; but also a one-on-one experience that isn't available for all business. Since our product is used in a process, we can also provide technical support instantly which gives us such an advantage and opportunity to build trust with our clients. In summation, LiveChat has definitively enhanced our business, provided an instant connection to our client base, and facilitated shared knowledge and technical assistance.

Recommendations to other buyers: Never underestimate punctuation and try to be as genial as possible.

The Ultimate Customer Engagement - Must Have For Every eBusiness

Aug 29, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
Likely

Pros: The product is very easy to implement with instant results. The ability to see and learn your visitor/customer navigation through your site gives you the insight into how best to pre-empt and questions. Visitors love the fact they can talk to a real person, no hard sell via a phone the visitor is in control. Support from the vendor is fantastic, using their own chat technology to contact support, too easy.

Cons: Nothing, this product pays for itself month after month. Easy to use, easy to install.

Recommendations to other buyers: The option for visitors, especially on an ebusiness website to ask questions and get clarification from a a real person about products and services adds to the whole customer experience. It saves the customers time looking for answers and helps you promote the professionalism of your business, good old fashioned customer care is still highly relevant. I use this software on my online shop to advise on products and also on my blogs to just answer questions and give advice.

It does what it says it does - LiveChat... and then some more.

Dec 12, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: Ease of use - we were up and running on multiple platforms within minutes.

Loads of features - from basic chat to a reporting dashboard, it's feature rich.

Uptime - So far reliability has been in the at least if not better than 98% uptime.

Responsive support - relatively quick response to inquiries compared to > 24 hours for some companies.

Cons: Occasional hiccups in service seem to take more time to resolve than we would like (> 1 hour down)

Decent chat for our site

Nov 07, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: We implemented LiveChat 3 years ago. Among the features, I want to point out a convenient setting, round-the-clock customer support and, most importantly, push notifications. With these notifications, we can quickly respond to customer questions.

Cons: Mobile application often crashes at the time of conversation with the client. At first, I thought that the problem was in my smartphone, but on other devices I was watching the same problem.

Capterra loader

Best helpdesk solution ,money can buy.

May 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I love the daily chat summary ,which Livechat sends our customer care analysis team ; this summary provides us with details of the helpdesk team for the day. Allowing us know the number of customers who gave us a good rating after a chat ,and the ones who were unimpressed with our performance.

Cons: Inability to respond to web visitor tickets via my Livechat mobile app. is a huge source of concern personally,as an avid lover of Livechat.

In LiveChat I advise clients of our site

Oct 30, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I work as a sports consultant in a large organization. A few years ago I had to answer customer questions by mail. It was necessary to constantly monitor incoming messages to quickly respond to questions, but by mail it is not easy to do. But when we implemented LiveChat on our site, it became easier to work. When a client asks a question, I immediately receive push-notifications, and I instantly reply.

Cons: Every month I need to send a report on the work done to the company. The problem is that the report download takes a very long time, although there is not much data.

Capterra loader

Livechat support is available every minute of the day.

Feb 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: I love Livechats daily chat summary report we get at the end of each day ,which gives us quick insights into the basic stat. of the help-desk team for the day.With this report,we get to know the total number of chats attended to,total number of chats missed , average positive rating by visitors ,average negative chat rating by visitors etc

The Livechat support team have been always helpful. They are available every minute of the day and for everytime we have a problem ; we simply chat up a Livechat rep. and the problem gets sorted out as fast as possible.

Capterra loader

Next generation help-desk program.

Apr 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Notification : Livechats visual and sound notification features both on the mobile app and website ,ensures no chat message goes unnoticed by the help-desk team.

Chat transfer : This enable an help-desk agent to transfer a web visitors chat ,to another agent who can better handle the visitors complaint.

Visitor banning : How often do help-desk agents encounter visitors with disruptive attitudes?

The Livechat "visitor banning" feature ,gives agents the ability to block a web visitors access to Livechat for a specific period.

Cons: Livechat is an effective help-desk program and the best amongst any I have used.I think it's mobile app needs to be improved to include more features,aside just answering chat messages.

Capterra loader

Perfect software.

Mar 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Livechat has a catchy and intuitive interface,making it easy to understand the workings of this platform.

Coupled with an effective support team, who are always on hand to guide us whenever we run into problems while using Live chat.

live chat is mobile compatible ,ensuring that customers chatting with us via their desktop and those who chat with us via their smartphones : both get an impressive experience.

Cons: I wish we are able to access all Live chat features via the mobile app.Currently we are only able to chat with web visitors on the app and nothing else.

I like the organic integration of LiveChat with amoCRM

Aug 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: AmoCRM is widely used in our company, with which LiveChat is remarkably integrated. Conveniently, all correspondence with the customer is immediately stored in his card, all these data can be seen by both employees and management. So no information will be forgotten and lost. And LiveChat also works well on mobile devices, so our technical support guys can also work remotely.

Cons: In the process of working with LiveChat, I watched only a single bug: it happened that for some strange reason the chat window was closed, but the conversation was not saved.

Prompt customer feedback + lots of additional features

Oct 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: It was much more convenient to use LiveChat than to support customers by mail. The application has everything for quick response to applications and messages: a simple interface, the ability to create templates for answering frequently asked questions, cross-platform. I also liked the fact that service statistics are saved and displayed in the form of graphs - this is used by us to assess the quality of the work of our employees and to plan service improvements.

Cons: I did not find any flaws in the current version. As a wish, I would like it to be possible not only to send messages, but also to make calls immediately through the service. So our tech support guys could advise customers even faster.

Best Associate Experience!

Oct 13, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: - associate experience

- dashboard reporting

- search tickets

Cons: We must staff to cover the anticipated volume. It would be nice if the chat box could completely disappear if we were in over our heads (vs just turning into a form to submit an email).

Overall: We selected LiveChat Inc because it made it easy for the associate to interact with our customers. We have some of the best service employees in the world and LiveChat Inc helps them shine everyday.

Dashboard Reporting is easy to navigate and insights are at our fingertips.

The support team is always available, friendly and helpful.

The value is insane compared to some other providers in this space.

Recommendations to other buyers: We've used it in our native iOS app. And it's an amazing customer experience.

Vendor Response

by LiveChat Software on October 17, 2016

Thanks for being so awesome, Jason!

And yes, there's definitely more great things coming in the near future! Thanks for the feature idea!

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Easy and efficient

Oct 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like how easy LiveChat is to use and it didn't take long to figure out the features with ease. We use this as a live chat feature for our Helpdesk and it has greatly improved our efficiency with customer support.

Cons: There's not really much we don't like but sometimes we forget to log out and it creates confusion for students that think there is someone live waiting for their chat response.

A convenient chat for organizing technical support for a large number of users

Aug 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This application greatly accelerated our communication with users. If several years ago we worked only through e-mail, now we understand that LiveChat is much easier and faster. Our clients are very happy that they are responded in real time, and then we have the opportunity to monitor the work of our employees, to study the history of communication with customers and to improve further work.

Cons: The guys working in our technical support say that the design of LiveChat is outdated, but this does not in principle interfere with the work.

Excellent premium service for communicating with customers

Sep 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: When I doubted whether this software would suit us, I appreciated how important it is to have a free trial period and have LiveChat! The installation of the client was quick and easy, and autotuning, in which the client who comes to our site, immediately receives an automatic greeting and a proposal for help, significantly increased the number of hits. Accordingly, we have increased sales.

Cons: Right in the chat window there are social network buttons, with which satisfied customers can share information about the product and the quality of service. This is good, but this option was for some reason unreliable, our customers sometimes complain that the buttons do not work.

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Live Chat with a heart...

Sep 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use. the reporting and mostly the support.

The team assigned to our account is amazing. They actually understand our needs and have flexibility to adapt to our changing environment on the fly!

Try that with an automated App...!

Cons: I love the product, but they could use more language support for our diverse cultures.

Overall: A great team that truly supports the end user.

Service that makes work more productive and more profitable

Mar 15, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The program helps to conduct instant, quality online consultations without failures in the work around the clock. To use the system is simple and convenient, our employees and customers very quickly appreciated it. Full optimization, the ability to watch the typing and many other advantages that make sales several times more efficient.

Cons: Not always convenient and bright interface, sometimes there are small hiccups, minimal functionality, which is more suitable for small companies with an average number of customers.

Your customers don't need to wait anymore thanks to LiveChat

Apr 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The thing that picks out and likes the most all the user is definitely appearing messages right at the moment after sending it from your customer. Your clients will not ever wait for help, thanks to the ability of Livechat that I've just mentioned the supporting team can react to any problem and request immediately and reassure the client. The system of navigation is also one of advantages of this software, you don't even need to bother the support team with questions simply because you won't have them, everything simple and in the moment of need the system can help you itself.

Cons: Sometimes I face the problem of not well enough realization of the mobile version. So when you work with not too huge number of requests it is fine, but if you are the big corporation and have more than 1000 customers the mobile version shows not the best productivity.

Everything I Expected It To Be

Sep 06, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Live Chat is the only consistent oslution I have found. I'm not getting random errors, notices of failure, and all the weird problems that came with solution before it. Simple site intgration for many platforms.

Cons: I woudl like more customer information at the time of connection.

Overall: This is the right solution for session retetion on your site and conversion from user to client.

Perfect tool for customer relations.

Feb 06, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Beautiful and easy to understand user interface,enabling users navigate the software environment easily.

Livechat is backed by an ever supportive customer care, who have come to our aid on multiple occasions.

I also like the sale tracker feature which measures the amount of sales closed by each customer care member, thereby helping management determine effective help desk agents.

Cons: I wish Livechat could introduce a phone call feature into this program. Will make our sales work much more effective.

Fantastic chat software

Apr 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Their UI requires almost zero training for each employee and gives us amazing insight into each customer and their problems. It's nice that this software is always supported by a useful and genuine customer support service. We repeatedly addressed them and always received a specific answer to the question asked. With the help of this software, it is easy for us to cooperate with customers and to involve them in teamwork. Because of this, sales volumes have significantly increased.

Cons: Sometimes there are errors in the work, but I believe that this applies to client connections, and not a software crash. In my opinion, the design of the chat window can be a bit convenient and more functional.

Helps to keep visitors and improve behavioral factors

Feb 26, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is no secret to anyone that search engines track behavioral factors. Thus, the longer the user is on your site, the higher it will be ranked. And this will lead to new customers. The program just allows me to improve behavioral factors through the operational support of users directly from the smartphone.

Cons: We need to work and make the system integrate with all operating systems. Now the cross-platform is limited. This is a very big minus. I recommend everyone to try, but the system does not suit everyone.

AMAZING!

Jan 14, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Customer Support

5 / 5
Value for Money

Comments: Business size 1-10 staff Our businesses supply drug & alcohol testing equipment as well as alcohol monitoring devices. Live Chat has been amazing for us! Sometimes our customers use this to order, we get 'sensitive' enquiries from anonymous people about drugs, new prospects like to ask questions to try us out and see what our customer service is like etc. It has also been great for those that have poor English, we get them to go to our website and communicate through Live Chat rather than over the phone. Live Chat is a great way to talk to clients in not such a formal way. Would most definitely recommend!

Pros: I love how versatile this is, I often play around and change greetings and eye catchers to see what works best. Customer service is brilliant.

Cons: In New Zealand the word CHAT has negative connotations, would love to see more eye catchers without the word chat, maybe TALK or HELP could be substituted? Billing is a bit hit and miss, I get emails each month telling me my subscription is about to expire...not sure if I need to do something to sort this out?

Works Great on Wordpress

Dec 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is very easy to set up on wordpress. Nice and affordable and they are constantly adding new features. I like the live chat support which helped me get everything established in the beginning. The app is great for replying on the fly when I'm out of office.

Cons: I would like to be able to reply immediately to archived contacts rather than having to create a ticket. Auto ticket creation would be great.

Overall: Very good. I tried a bunch of support tools on my website and value for money vs functionality LiveChat has been the best.

Great chat for working with clients

Nov 07, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We implemented LiveChat to quickly resolve customer issues, and the service did not disappoint us. When a client writes us a call, the corresponding specialist receives a push-notification and instantly responds. Previously, we could not achieve such a result, since we answered questions by mail.

Cons: Oddly enough, but updating the service has made work more difficult. Previously, we could see information about the actions on the site next to the names of clients, and now this information is hidden.

Nice program, I like it

Nov 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: During the use of the chat, there were no specific complaints about the work of the application. Everything is accessible and simple, the interface is clear, allows you to quickly make mailings and organize discussions. I recommend to try and make sure.

Cons: There are some insignificant shortcomings, but they are practically not worth attention. In general, the application copes with its tasks, does not slow down and does not irritate. Perhaps, I didn't like just the short duration of the free version.

Simple service for communication with customers

Nov 24, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We use LiveChat service for quick communication with customers. The tool allows you to quickly answer user questions in real time. There is a useful feature for controlling the chats of other system agents. You can watch the history of correspondence in your account.

Cons: Among the shortcomings of LiveChat, I want to draw your attention to several points: there is no function in the form of an online chat to leave a request for a callback order; You can not attach media files to the correspondence.

The best chat service we've found

Aug 18, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

5 / 5
Value for Money

Comments: I've had the "pleasure" of implementing nearly a dozen live chat/customer support solutions over the years at 4 different companies. Some had some nice perks but they were all universally flawed in one form or another. No proper cross-platform support, tied to a much more expensive solution we didn't need, hard to manage, etc. LiveChat is an example of a company that has a strong product focus and does what they do REALLY well. Implementation and setup is very easy, managing chat (and team) users is very simple, the desktop apps are much better than relying on a browser and most importantly, they have the ability to customize the chat experience heavily which allows us to engage more users. That is the most important metric hands down. If users don't see the option to chat or don't like the experience, they won't take advantage of it. LiveChat is a great experience for the customer and the end-user chatting on the site. This is one service we probably couldn't live without...and their team has been great :)

Pros: Simplicity Customization Price Support

Cons: We have not had any specific issues, or at least nothing that wasn't resolved by the LC team so far

Major upgrade to our website with the live chat option!

Apr 09, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: We get more reach from our customers' thanks to the live chat option on our site, easy for us to answer our customer's inquiries and concerns. Great way to pitch our products with the images and hyperlinks features.

Cons: We get so many features that sometimes is very hard to understand or use all of them, we would like to have a better color scheme.

Best Live Chat program I've ever used.

Nov 02, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: the ease of use and features

Cons: Disability to track 2000 above visitors at the same time

Overall: Everything is great. Would be much greater if You have an office here, in Jakarta, Indonesia, or at least a South East Asia Representative, so we can do a more intensive discussion on both technical and business, especially on pricing :)

Recommendations to other buyers: Please track visitor more than 2000

Vendor Response

by LiveChat Software on November 03, 2016

Thank you for your kind feedback, Eric! And yes, having an office in Jakarta sounds interesting. :)

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LiveChat Review

Nov 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like using LiveChat because it is a great tool that connects our company with our customers. We have incorporated it with our systems. Therefore, we are able to answer all questions of our customers in seconds. The tool is affordable for both big and small business. Its interface is easy to understnad.

Cons: Nothing. I cannot dislike LiveChat because it is a helpful tool that has improved the relationship between our organization and customers. We are able to communicate with our customers easily using LiveChat.

Overall: LiveChat is a powerful software. Its functionality and efficiency are excellent. The customer support team is also increadible. My experince with it is incredible too.