Who Uses This Software?

LiveChat is used by companies all over the world and from every industry. Startups, small and medium businesses and enterprises all rely on LiveChat in their everyday customer service duties.


Average Ratings

277 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $16.00/month/user
    See pricing details
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • LiveChat Software
  • www.livechatinc.com
  • Founded 2002
  • United States

About LiveChat

Premium Live Chat and Help Desk Software for business. LiveChat turns support teams into customer service rockstars. Customers love answers to their questions coming within seconds. Win hearts of customers with amazing customer service using LiveChat - join over 23,000 companies from over 150 countries and try LiveChat now!


LiveChat Features

  • Analytics
  • Churn Management
  • Communication Management
  • Community Management
  • Content Syndication
  • Feedback Collection
  • Gamification
  • Live Chat
  • Video Content
  • Alerts / Escalation
  • Appointment Management
  • Automated Routing
  • Automatic Customer Notices
  • Complaint Monitoring
  • Contract Management
  • Customer Database
  • Customer Experience Management
  • Help Desk
  • Inbox / Queue Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Self Service Portal
  • Surveys & Feedback
  • Trouble Ticketing
  • Work Order Management
  • Alerts / Escalation
  • Automated Routing
  • Community Forums
  • Contract / SLA Management
  • Incident Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Multiple Brands / Products
  • Self Service Portal
  • Surveys & Feedback
  • Ticket Management
  • Agent Scheduling
  • Call Me Option
  • Co-Browsing
  • Geo Targeting
  • Knowledge Database
  • Offline Form
  • Persistent Chat
  • Proactive Invitations
  • Shortcut Messages
  • Transfers / Routing
  • Video Chat
  • Visitor Targeting
  • White Label Branding
  • Cataloging / Categorization
  • Customer Service Analytics
  • Customer Support Tracking
  • Email Response Control
  • Knowledge Management
  • Live Chat
  • Performance Metrics
  • Search
  • Self Service Portal

LiveChat Reviews Recently Reviewed!


Your customers don¿t need to wait anymore thanks to LiveChat

Apr 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The thing that picks out and likes the most all the user is definitely appearing messages right at the moment after sending it from your customer. Your clients will not ever wait for help, thanks to the ability of Livechat that I've just mentioned the supporting team can react to any problem and request immediately and reassure the client. The system of navigation is also one of advantages of this software, you don't even need to bother the support team with questions simply because you won't have them, everything simple and in the moment of need the system can help you itself.

Cons: Sometimes I face the problem of not well enough realization of the mobile version. So when you work with not too huge number of requests it is fine, but if you are the big corporation and have more than 1000 customers the mobile version shows not the best productivity.

Capterra-loader

Next generation help-desk program.

Apr 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Notification : Livechats visual and sound notification features both on the mobile app and website ,ensures no chat message goes unnoticed by the help-desk team.

Chat transfer : This enable an help-desk agent to transfer a web visitors chat ,to another agent who can better handle the visitors complaint.

Visitor banning : How often do help-desk agents encounter visitors with disruptive attitudes?
The Livechat "visitor banning" feature ,gives agents the ability to block a web visitors access to Livechat for a specific period.

Cons: Livechat is an effective help-desk program and the best amongst any I have used.I think it's mobile app needs to be improved to include more features,aside just answering chat messages.

Easy for use

Apr 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The most that I like is that this is available in more than 20 languages so it makes the company looks good on having a wide variety.

Cons: The trial doesn't last long as we wanted it to be, 30 days isn't enough and pricing is quite high compared to other software.

LiveChat can be a useful feature of your site

Apr 16, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: LiveChat helps our teamwork more effectively with our customers. We save not only our time but also the time of our customers, because they no longer need to log in to their e-mail and from there send messages to us and than wait for a long response. I think LiveChat will be more useful for medium and large companies.

Cons: Honestly, I cannot even imagine what disadvantages such a program might have, because all functions work well. We checked more than once and every time every massage come in a second.

LiveChat is a perfect tool

Apr 11, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The service has a lot of features and we constantly find something new for ourselves. Also, we get a new email every week, keeping us abreast of newer ways to use LiveChat. The daily chat summary is a screenshot sent via email to the company at the end of a working day, it is my favorite feature. Its give me a quick overview of the performance for the day. LiveChat provides an amazing user experience due to its interfaces and great features.

Cons: One major disadvantage of this application is that LiveChat is not easy to integrate with other CRMs. Along with this, LiveChat limits the ability to customize messaging popups.

Capterra-loader

Pace-setting customer support team.

Apr 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: CHAT TRANSCRIPTS - Livechat backs up every message conversation between the helpdesk team and visitors to our website .Ensuring we are able to generate data from these conversations or do reviews of our customer care team by simply going through past conversations. Also web visitors are also able to automatically get the chat transcript sent to their email address.

VISITOR BANNING - Livechat provides us with the means to ban provocative visitors on our website for a number of period.

CUSTOMER SERVICE - It has a 24/7 customer support team ,who are always available to assist users and whom I rate as amongst the best in the software industry.

Cons: Livechat so much does a perfect job for me that in my over one year access to this software ,there has been no complaint.

Awesome!

Apr 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software is the absolute easiest to use! I would highly recommend it. It's user friendly and just awesome

Cons: I can't say a single negative word about this software. I have yet to find a problem with it and can't imagine I will!

Major upgrade to our website with the live chat option!

Apr 09, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: We get more reach from our customers' thanks to the live chat option on our site, easy for us to answer our customer's inquiries and concerns. Great way to pitch our products with the images and hyperlinks features.

Cons: We get so many features that sometimes is very hard to understand or use all of them, we would like to have a better color scheme.

I use this system daily it is essential to complete my work.

Apr 09, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: This system is a very effective way for my customers to contact us with an immediate response, especially for issues with a time limit. When training with the system, I found it to be very user friendly and easy to understand.

Cons: I have found that when I close it accidently, I need to restart my computer to reopen the live chat. This can be an inconvenience at times.

Overall: This is very effective and convenient way to communicate with our customers.

Our sales have increased since we use live chat!

Apr 09, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It's an amazing way to reach out for new customers and showcase our company through live chat service

Cons: Sometimes the reporting option is not very user friendly and we might get confused, however, by taking a look at the FAQ's on their site my questions are solved

great way to live chat with customers

Apr 09, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It easy to understand and allow us to have a better organization working withing the times frames to send a reply

Cons: Sometimes we need to send images via chat regarding a product that cant be sent as it doesnt upload them

Overall: Speak up my mind about something i use everyday at work.

Easy to use and convenient

Apr 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It's convenient. Being able to respond via chat and sending a message to a person instantly is really nice. I like that it is easy to use for just about anyone.

Cons: I do not have anything to list as a con for this software. I have had good experiences with it and have no complaints.

Faster way for customers to get help. My company have it and customers like the fast assitances.

Apr 06, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: LiveChat is easy to use and very convenient to have on our portal. This is due to faster assitant to our customers instead of them communicating via phone or Email that could take a little longer to get to. Our customers liked that they do not have to wait long for questions that arise. This program is great to have for customer sevice.

Cons: Maybe a little bit more features like control remote in order to assits clients if needed. Other than that no complains on the program we use it alot at work to assits fast our customers.

Overall: We are getting great feedbacks from our cusomers indicating that they are getting fast responses from us when they have any questions. They like it better than sending an email or calling.

Its all perfect software for chat.

Apr 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This was the first software I set up and get trained 4 years ago. Since then it is the best among all to manage the tickets, chats and easy to use. Highly recommended

Cons: Well, if you are talking about chat management, this is the best! May be they are stuck and can't find things to make it different but still it is best as it is.

Livechat has transformed our website and has created more personal relationships with clients.

Apr 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: In the year of having LiveCat we have never once had an issue. We love how it can integrate through our website so whenever someone visits our website we have a representative to talk.

Cons: There is nothing bad I can say about this software. The customer service is great and pricing was on point so i do not see any issues!

Overall: LiveChat has been an amazing addition to our website. More and more people contact us every day.

bEst chat solution on the market

Apr 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It is easy to implement, powerful. Very good usability. Great customer support. The best chat tool out there.

Cons: There are really no flaws. It is a very good tool at a moderate price. No more comments.

Good Customer Relationship Program

Apr 03, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: LiveChat is very simple and easy to use. The program gives us the opportunity to serve customers and respond faster to their questions than by email and phone. And clients in turn are satisfied with the fact that they do not need to wait long for answers to emerging questions. We like that there is an opportunity to communicate with customers on the site much faster, this makes it possible to make our work productive. LiveChat perfectly gives us the opportunity to quickly serve customers, while they do not need to wait. In addition, there is a big plus - we can easily and quickly track what is most interested in our customers. As a result of our work, we noticed that orders increased on our website after we started using LiveChat.

Cons: The Android application does not always work properly, but it's not a problem for us. And so I did not find any minuses. I'm satisfied with the program and its capabilities.

Solid platform, simply the best

Mar 31, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Getting the messages instantly
Very simple to use for both you and your clients
Keep the conversation history for reference

Cons: I can't think of anything except the cost may be as we moved to paid service lately

An excellent platform for communicating with visitors

Mar 27, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This program allows us to serve customers and answer their questions faster than by email and better than by phone. Customers are satisfied that they do not need to wait long for emerging issues. With this platform, you can simply help your customers and give them the right answer in a timely manner. This is a great time saving. The best way to get the opportunity to increase the number of your customers and always support them. This program is easy to use for everyone. If your business is based on a quick and easy connection with your customers, this option is the best. Thanks to the possibility of this program, we can do much more than ever. We can cooperate with our customers and always be sure that they always have our support.

Cons: I have no problems with this platform, and I hope that I will not meet them in the future. I think everyone will like that this is the most open way to make customers happy and increase your sales.

LiveChat

Mar 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: LiveChat has been a huge success for our company. We use it on our website to gain prospective leads. We have had an increase in our leads because someone is available to get information to transfer to an estimate request.

Cons: In LiveChat if a customer leaves to quickly, you can't get them back. Which in turn means you could end up with little to no information about your future customer.

Capterra-loader

Livechat is five in five.

Mar 25, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Live chat has a mobile compatible chat widget which works perfectly across all devices from smartphones to tablets,ipads and PC.
Livechat's customer service team are available at anytime we need them and ensure they get issues sorted out without delay.
Users of Livechat are provided with free resources to better understand the workings of this program and maximize its power to grow their business.

Cons: No audio or video conference feature at the moment. It is long overdue to have this on Livechat,hopefully it's done soon.

One of the best

Mar 24, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: Used it on my wordpress website and integration is great, easy to set up and user friendliness for customers.

Cons: Nothing to say, support quick to respond but software is so easy to use, no problems training the agents

Capterra-loader

Simply the best software in its style

Mar 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is very easy to use for both Helpdesk staff and users, it is friendly and intuitive.
It's easy to find tutorials on the internet

Cons: I can´t think of many things that I don´t like but I would like the application to introduce the phone call option, sometimes it is good to complete the support in this way

Overall: I think the application is designed mainly for large companies, because for small companies the cost is not justified but the communication between users and support staff has been the best

Solid Platform, Good Features

Mar 21, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Certainly gets the job done. Better than some of the other live chat software we've tested in the past. Really good customer support. Also like the integrations, and the set-up process is pretty straight forward.

Cons: Since this has become such a crowded space in the last couple years, a lot of free alternatives have become available. Depending on the features/functionality you require, there may be some cheaper alternatives out there. But overall this is still a really good product.

Excellent experience

Mar 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: We used the free version then upgraded it to get multiple users and benifit from all the functionality it offer

Cons: When we first used it we missed some chats because there wasn't a beep to notify us but when we spoke it the customer support they show us how to use it which wasn't clear enough

Capterra-loader

Perfect software.

Mar 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Livechat has a catchy and intuitive interface,making it easy to understand the workings of this platform.
Coupled with an effective support team, who are always on hand to guide us whenever we run into problems while using Live chat.
live chat is mobile compatible ,ensuring that customers chatting with us via their desktop and those who chat with us via their smartphones : both get an impressive experience.

Cons: I wish we are able to access all Live chat features via the mobile app.Currently we are only able to chat with web visitors on the app and nothing else.

A small but very useful feature on your site

Mar 17, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Every visitor on your site can be your potential client, so you need to worry about that all the questions that interest him or her. Instantly answered and LiveChat will help you with this. We save not only our time but also the time of our customers, because they no longer need to log in to their e-mail and from there send messages to us and wait for a long response, everything happens on the site, it is very convenient, and we have repeatedly received letters of gratitude from our clients. Going to the page, you can immediately invite the client to the chat, because the greeting is automatically displayed on the screen. LiveChat helps our teamwork more effectively with our customers, because the answers to any questions will be received instantly. I think every person who comes to any site with products wants to quickly find out about the availability of goods in the warehouse, possible discounts, and delivery conditions. You can be the ray of your competitors if your site visitors are happy. Instant live chat can be a useful feature of your site and you will not regret that you have purchased this program. I think LiveChat will be more useful for medium and large companies.

Cons: Honestly, I cannot even imagine what disadvantages such a program might have, because all functions work well, all messages come instantly (we checked more than once).

Service that makes work more productive and more profitable

Mar 15, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The program helps to conduct instant, quality online consultations without failures in the work around the clock. To use the system is simple and convenient, our employees and customers very quickly appreciated it. Full optimization, the ability to watch the typing and many other advantages that make sales several times more efficient.

Cons: Not always convenient and bright interface, sometimes there are small hiccups, minimal functionality, which is more suitable for small companies with an average number of customers.

Stay in touch with customers

Mar 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Live Chat is super easy to use and our reps have no complaints. We have had a great experience with our customers as well and implementing it onto our website. Customers can easily speak to a real person through chat and get a fast response. We can see what customers are typing so we can prepare to answer quickly and with enough time to provide the best answer.

Cons: I do not like the stock photos included. It's not a big deal since we use real photos of our staff, but for those who want to use a stock photo - many of them look too fake and almost uninviting. Not a huge deal breaker obviously, as the product itself is great, but in case you have to use this feature.

Overall: We are able to include LiveChat on certain pages of our website to get the best customer interaction. Our representatives like using LC because it is easy and there are never any issues. Customers have never complained about our LC function and use it often to ask questions. We love it!

It is a necessary tool for customer service. It is a quick way to stay in touch with your customers.

Mar 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Its interface is easy to use and can be customized adapting to your needs as well as intuitive. The tool gives us advice on its use regularly. Online 24/7

Cons: Improving it has a high cost, but if you decide to invest it is worth it. I do not find another contra for the moment.

Allows you to keep contact with your customers at all times.

Mar 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Live chat is exactly the tool our business needed, it allows us to keep track of our users needs and keep in touch with them.

Cons: The pricing is a little high and some customers where not retained after constantly involving with them.

Be in touch with your customers

Mar 12, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: A strict requirement for any social service is convenience. The LiveChat team was able to provide this feature, so even a person who sees it for the first time will use the product without any problems. Mobile version by functionality and convenience does not lag behind.

Cons: LiveChat can not please the extensive functionality, and users of Apple technology and do not remain behind. If the company is small, the cost of the product will hit hard on its budgets.

Capterra-loader

Perfect means for our patients to reach us for informations.

Mar 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Livechat has a great user interface ,which makes it easy to quickly pickup the workings of this software. It has made it easy for patients to contact us at the local teaching hospital ,as it has shown overtime to be a faster means to get instant response from an hospital representative as against putting a phone call across.
I like the daily chat reports which is sent to us by Livechat at the end of the day ,which gives us a data backed idea of our performance for the day .

Cons: I wish there could be an audio call feature like is available on Telegram on Whatsapp. It will only make this software more effective.

Capterra-loader

It is compatible with all mobile phone screen size.

Mar 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the user interface ,it is easy on the eyes and makes it easier for new users to understand Livechats user interface.
The pricing is reasonable for the quality being offered users of this product.
Livechat has got a great customer care team ,who are always available to assist users whenever they experience glitches when using this product.
I also like the mobile compatibility of the Livechat popup chat widget ,which works perfectly fine on every smartphone screen size.

Cons: Inability to respond to tickets opened by customers ,via the Livechat mobile app. All tickets can only be opened and responded to from the Livechat web version,which is inconveniencing whenever I need to work from home and would just like to be able to work on the move.

A surprisingly simple service

Mar 10, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: In order to keep up with competitors, we need to be constantly in touch and respond immediately to the requests of both existing and potential customers. Live Chat helps us in this.

Cons: When I first set up the integration of Live Chat with a blog running CMS WordPress, it turned out that it's difficult to do. In the rest I'm happy with the program.

Probably, this is the most common program for communication

Mar 09, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Before choosing a specific messenger for communicating with customers, our company has had lengthy discussions. But when we saw the number of users who installed themselves Live Chat and working with the program, the decision was made almost instantly. I will say that we were not mistaken and we gladly advise our customers and communicate with partners.

Very user friendly and helpful.

Mar 08, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like being able to interact with our customers in "real time". This has saved us a lot of time and also helped get new business.

Cons: The one thing I dont like is not being able to transfer a chat to another agent in cases where 1 rep would be more helpful

Overall: More orders from more cusotmers

Capterra-loader

Livechat defines simplicity.

Mar 06, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: SIMPLICITY : Livechat has a simple and intuitive user environment which makes it easy for new users both on the part of helpdesk agents and web visitors to pick up the workings of the software in a matter of minutes.

SOCIAL INTEGRATION : Via Livechats social integration feature ,our users can now communicate with us right from our Facebook fan page.

EFFECTIVE CUSTOMER SUPPORT TEAM : Livechats helpdesk support staffs are always eager and available to assist us for everytime we ran into hurdles while using this software . The good part is ,they are available 24 hours a day and they motivate our own helpdesk team to want to do better.

Cons: Livechat does a perfect job .However I have got reservation regarding the mobile app. As it appears to be too simple.Currently ,the helpdesk team can only respond to chats via the app. and for every other need like responding to customer ticket ,checking out agent profiles , checking out website analytic etc user have to login to Livechat from the pc.

User friendly and efficient

Mar 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It didn't seem to slow down the site I used it on. It facilitated customer service that I needed so I can get on with my purchase.

Cons: Not sure, maybe have the logo on the website be smaller and less intrusive? It's really not bad though. I've seen a lot worse

Overall: Quick efficient help

Capterra-loader

Please introduce video chat on Livechat.

Mar 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Livechat's customer support team is available every minute of the day and is always effective on every occasion when we had to contact them to resolve issues with using the platform.
I love the Facebook integration feature which enable clients chat up with our helpdesk team ,right from our Facebook page ; without the need for them to even visit our website.

Cons: Livechat ticks all of the qualities we require from it ,however I think Livechat should move a step further by introducing a video chat option as an add-on feature to Livechat.

Capterra-loader

Customer Service To Go!

Feb 28, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I absolutely love that Live Chat has an app where I can chat with my customers real time. I am there if they need me.

Cons: It is a little more expensive than its competitors, however, I still feel it is worth the money. I have tried many other chat platforms and this one suits us best.

Overall: I can chat with my customers right there. I know what they need and less likely to have an abandoned cart.

The best way to support visitors on the site

Feb 27, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The use of this program has become my best decision. This is an excellent service that allows you to respond to user comments directly from your smartphone online. It is very convenient, never miss an appeal and everyone will receive the necessary feedback.

Cons: We need to make friends with the program with all smartphones. This will significantly expand the horizons and increase the number of subscribers. It is also worthwhile to make changes promptly, responding to user complaints.

Helps to keep visitors and improve behavioral factors

Feb 26, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It is no secret to anyone that search engines track behavioral factors. Thus, the longer the user is on your site, the higher it will be ranked. And this will lead to new customers. The program just allows me to improve behavioral factors through the operational support of users directly from the smartphone.

Cons: We need to work and make the system integrate with all operating systems. Now the cross-platform is limited. This is a very big minus. I recommend everyone to try, but the system does not suit everyone.

Easy to use chat

Feb 26, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
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Pros: To use LiveChat is so simple that I did not even have to read the user manual. It can be used comfortably on your mobile device, and it is free, which is a significant advantage.

Cons: The functionality of the chat is not extensive enough. There is no support for Apple products. Very much there is no possibility to make a phone call. The cost of the corporate version is too high.

Capterra-loader

Livechat support is available every minute of the day.

Feb 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: I love Livechats daily chat summary report we get at the end of each day ,which gives us quick insights into the basic stat. of the help-desk team for the day.With this report,we get to know the total number of chats attended to,total number of chats missed , average positive rating by visitors ,average negative chat rating by visitors etc
The Livechat support team have been always helpful. They are available every minute of the day and for everytime we have a problem ; we simply chat up a Livechat rep. and the problem gets sorted out as fast as possible.

Capterra-loader

Livechat let us follow web-visitors anywhere on the website.

Feb 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Livechat enable us embed a chat window on our website ,which follow web-visitors around when they switch pages ; ensuring we are always available to them. It also gives us a better reach by enabling visitors to our Facebook page ,chat with us directly from Facebook ; without the need of visiting our website.

Cons: Livechat is currently lagging behind under helpdesk programs by its failure to upgrade this program with an audio call or video call feature.

A good service for communicating with visitors

Feb 20, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: I liked using LiveChat. Everything is simple and understandable intuitively, you do not even need to read the instructions. You can communicate with visitors directly from your smartphone. It is distributed free of charge, which is a weighty advantage for me.

Cons: Low cross-platform. I would like to expand the application functionality and add support for Apple products.

Quick answer

Feb 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: It is really fast! You can ask everything. Answers are professional. Everything that you need is LiveChat!

Cons: You should be used to it. But it is not a problem, you could ask it) I think that it is the best of LiveChats.

Love this function on websites and use it often

Feb 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Being extremely busy this function allows me to multitask and solve any other issues I am having and still continue to do my job

Cons: Sometimes you get disconnected or it times out and then you lose your place in line and have to start over

Capterra-loader

Using LiveChat for customer support on our website.

Feb 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Works great, shows what the visitors are typing and where they've been. Ticket system collects questions even when you're not online. Sharing chats with different users on our staff. Integration with HighRise contacts.

Overall: Customer support, easy to use for the whole team.

Capterra-loader

LiveChat Connects Me to My Candidates Fast!

Feb 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: What I like most about LiveChat is it's reliability. When I began researching chat applications to recommend to a client for use in their recruiting efforts, I found a lot of options. I also found a lot of issues. Many of the applications I looked at were complicated and glitchy.

Then I found LiveChat. LiveChat just worked. It was solid application whether online or on my desktop and it handled chat conversations reliable while offering all the features I was looking for in a manned chat application. When I spoke with a representative from the company, I found out why.

LiveChat set out from the beginning to be a manned chat solution and to be the best in the business. I was kind of disappointed with this at the beginning, because I was hoping for a solution to handle both manned and bot style chats. LiveChat didn't have bots, but they were so far above every other manned chat platform, that I had to choose them.

Incidentally, they have developed a bot situation since I first signed up with them and it is just as robust. It's called botengine.ai and I highly recommend it. BotEngine integrates seamlessly with LiveChat and both applications work reliably with Facebook Messenger, Web Pages, Landing Pages, and more.

LiveChat offers tons of customization, professional looking interfaces, and robust reporting. I can easily use it on my desktop computer, my notebook, my tablet, or my phone. And just like I said before, it just works.

Cons: If there was anything to dislike about LiveChat, it would be that it is resource-intensive on my iMac. This is a casualty of my business, though. I have to use a lot of memory-hog applications every day, so a lot of times I will enable LiveChat just on my mobile device or my notebook while I'm working at my desk. That way I can still respond to chats without slowing down my main machine.

Overall: I get instant connection to my customers with tons of features, customizations, and robust reporting.

Perfect tool for customer relations.

Feb 06, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Beautiful and easy to understand user interface,enabling users navigate the software environment easily.
Livechat is backed by an ever supportive customer care, who have come to our aid on multiple occasions.
I also like the sale tracker feature which measures the amount of sales closed by each customer care member, thereby helping management determine effective help desk agents.

Cons: I wish Livechat could introduce a phone call feature into this program. Will make our sales work much more effective.

Very easy way to add chat to site

Feb 06, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
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Pros: This was an easy solution to add chat function to our website. The interface is easy to use, and it is not a burden.

Cons: We have very few chats come through in our business. I'm not sure how well this would handle if many chats were coming in together.

Works as expected

Feb 06, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: LiveChat is what you need to keep in touch with your customers, there is a great number of features that will help you build a good customer service if that's what you are looking for.

Cons: It isn't a real con because it depend on each one, but for me the pricing doesn't seem to be right. You get unlimited agents though but it isn't enough with you have a team of two or more.

Excellent tool to support the users of your web page

Jan 31, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Extremely
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Pros: Very easy to configure and install. It provides a great help to offer support via chat to your clients on your website. It also has unlimited agent accounts for all plans.

Cons: Definitely the point that has stopped us from fully implementing it is the price. I'm not sure if a web page with few visits is the best solution. Maybe for large pages with a lot of interaction it's worth the investment; however, for us it does not justify the expense.

Overall: Excellent product, which we have not been able to implement because our website does not generate so much income as to justify the investment. However, I would recommend it widely for e-commerce sites that receive many daily visits and require a fast track to meet the requests of visitors.

After several other chats, we returned to LiveChat

Jan 31, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: For several months, we tested several different chats designed to communicate with customers. But in the end they realized that LiveChat was the best one for today and returned to it.

Cons: In general, the program works well, is stable. In the beginning of use there were difficulties, but since we are an IT company, our guys quickly figured out.

This service is thought out to the smallest detail

Jan 28, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: In our company, over time, the base of customers has grown significantly and many of them want to communicate online. After trying a lot of programs, we settled on LiveChat. The application is simple and straightforward and at the same time it solves all problems, namely the ability to communicate with clients, save history, view chat rooms with managers. If you doubt whether this service is suitable for your business, you can try the 30-day free version.

LiveChat helps to establish an Internet business

Jan 27, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: Our business (online web forms and databases) suggests that the guys from technical support have to communicate with dozens of clients every day. LiveChat helped us to set quality work in this direction. This program has a thoughtful functional, allows me, as the owner of the company, to control employees. Our employees, in turn, easily organized and configured communication with customers. Now the consultations are easy and painless.

Cons: The interface of the application is difficult to call intuitively clear, but our operators in a few days were able to master all the necessary functions.

Overall: Ability to insert photos of our operator and personalize communication
An active invitation option - when an operator can invite a client to chat
Statistics on visitors - where did it come from, what pages did you see
Possibility of transferring a client between operators
History of communication

Thanks to the developers for the multifunctional software

Jan 27, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: As soon as the number of customers in our company began to increase, we had to look for a convenient messenger. The best was LiveChat. In this software everything is carefully thought out. For example, our manager has the ability to monitor employees, communicate with clients, look at various indicators related to communication. This is very important and helped us not only to adjust communication with customers, streamline the database of customers, but also significantly increase the level of conversion. And this, as you understand, is an additional profit.

Cons: In order for our employees to quickly learn how to set up an instant messenger and work with clients, we had to arrange a seminar with an invited specialist. We spent money, but the investments paid off very quickly!

Capterra-loader

Makes our customer care efficient.

Jan 23, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: Livechat is an efficient software for helpdesk. We use the chat history feature, which backs all previous correspondence we must have had with a customer in time past, enable is to better trace recurrent customer problems, the few times they occur.
We have also recently adopted Livechat Not, Botengine and it has only made our work easier, by allowing our customer care team focus on only the problems Botengine cannot handle.

Cons: Livechat need to work on its third party integration capability. Either by sheer coincidence or intentionally, we have been never been able to integrate this with our Salesforce CRM.

Excellent service, it helps to save time on communication with customers!

Jan 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Our company, although small, but the specifics of business (copywriting, SEO) is such that employees have to communicate with many clients every day. To establish such communication with an ordinary notebook is difficult (you can forget something or confuse it), and LiveChat allows you to not only save all information, but also control the quality of communication between employees and customers. Very convenient, I recommend!

Cons: If your income is not too high, the fee for LiveChat may seem overestimated. The second drawback is the lack of different possible interface languages.

Overall: Convenient integration with third-party cloud storage services, CMS);
Ability to install and work on your mobile device.

LiveChat enables both great customer service & expanding knowledge base for businesses

Jan 19, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: The user interface on both client-side & agent side is super user-friendly and you really have to love the simplicity of the controls. Building your knowledge base and adding canned-responses is straightforward and simple. Also, the integrations are essential to the full rewards of the app.

Cons: Not much to dislike, the free features could be a bit more robust but the cost is low enough that business brands should definitely consider this on your short list.

Great tool

Jan 19, 2018
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: For our purposes this tool works very well. The ability to have canned responses make chats a lot more seamless.

Cons: There are a lot of customizations available and these can be a bit tricky to configure at first. But once you've got them, everything is great.

Great for Customer Engagement and Experience

Jan 18, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: LiveChat is great for engaging and creating a great communication experience for customers. This tool allows for a quick way to connect with customers who want immediate answers or does ot like talking on the phone. It is straightforward and easy to use.

Cons: The only thing negative that can be mentioned is really out of the control of the tool. That is, it can be very difficult to convey emotions and tone over chat

Overall: Great for Customer Engagement

Capterra-loader

Provides us with data insights about our customers.

Jan 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Livechat gives its users access to data insight about their website visitors like their location , traffic source , returning or new visitor ,device type etc
All of these data are used by our marketing team to reengineered our website to provide the best experience for our users.

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Easy and automated

Jan 12, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like most about this software is the ease to automate the round robin process between reps. It makes the response time for customers much quicker.

Cons: On the same note of automation, it would be neat to have pre-set redirect rules based on the chats location or their type of engagement with the site.

Capterra-loader

Customers can reach us anywhere,even from Facebook.

Jan 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Livechat's social media integration stands out for me . It currently enable visitors to our Facebook page ,communicate with a support desk rep. right from Facebook.
Livechat also backup all our past conversation with visitors to our website , giving us an insight into past conversations a customer has had with our team.

Cons: Mobile app. can offer way more than it currently does. We users should be able to do more than just chat when on mobile.

Capterra-loader

Backed by a great customer support team.

Jan 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: While this software has got some interesting feature which makes work done better and faster ,its most important feature is its customer support team .This software is backed by an ever helpful and present customer support team . For everytime we've encountered challenges while using this software ; their customer support team have always worked towards resolving whatever issues or reservations we had.

Cons: Our inability to respond to tickets created by our customers and client via our mobile Livechat app. is a concern. All tickets have to be responded to via the web app. and this makes our work very static.

LiveChat has been a game-changer for our business

Jan 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: LiveChat is the most intuitive chat management software on the marketplace. It makes it easy to coordinate communications both internally, as well as externally, and our customers are better served by it.

Cons: The only think I don't like about LiveChat is that it took our internal departments a while to approve the software on our systems.

Capterra-loader

Awesome piece of software that helps us convert more customers

Jan 03, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Easily one of the best pieces of software we have used. Easy to reach out to customers and encourages them to engage. Sales conversions have increased significantly because of this.

Cons: Hard to think of any. Sometime can be a bit buggy but I put this down to customers internet connections rather than the software.

Capterra-loader

Perfect friend at work.

Jan 03, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: This program has a simple to understand and user friendly ui. It is also backed by an ever helpful support team and lastly the resource guides for this tool is just perfect.From video guides to articles,all available for use on the Livechat website.
Featurewise, I am in love with the sneek-peak feature ,which allows us see what customers are typing even before its sent to us.

Cons: We use the enterprise version of this software and maybe it should be cheaper than the current.

A great, simple, not overcomplicated live chat solution

Dec 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: - What I love about LiveChat's concept is that it focuses on delivering a precise value to its customers - chat with visitors on your website. No leads' collection or leaving e-mail addresses, just pure conversations - Some really nice features for e-commerce businesses (ticketing, measuring chats' conversion) - User-friendly tutorial guiding you through the application - Multiple integrations with other systems - Customer support (their team is quick, responsive and knowledgeable ¿¿¿¿)

Cons: - Quite pricey in comparison to other live chat solutions - In my opinion, the chat window's design could be a little bit more modern

Increase volume of conversions

Dec 22, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: We found a healthy uptick in conversions after implementing live chat on key conversion pages - be sure to A/B test your messages.

Capterra-loader

Easy to use, great chat!

Dec 13, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: It is very easy to se who's visiting your site and where they are from. Great notification options for incoming chats.

Cons: I don't like that you can't set a recurring time to be "online" versus "offline". I wish it you could set it to be on from 8:00-5:00. I can't find any option like that.

Overall: It's a great way to allow interactions with customers on your web site that may not want to call you to engage.

I love to be able to quickly chat with people

Dec 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: This software is a great way to quickly communicate with others for business related questions and concerns

Cons: The least thing i like is sometimes i forget to respond back to the messages and some go unseen or unrepsonded

Capterra-loader

Livechat is what an helpdesk program should be like

Dec 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Simple,straight forward user interface.I also love the knowledge base feature which allows the team to save answers to questions that are regularly asked by customers : making it customer care response rate very fast.

Cons: The android mobile app. sometimes malfunctions.We have had situations where the app. hangs and signs out itself.Think it should have been corrected by now,I believe.

Overall: Livechat made us appear very professional to our clients and that was a plus.

Chat is an essential part of our website and LiveChat is key to help our staff communicate.

Dec 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Easy set up for our web team to incorporate code to our site. Very easy interface for our service team to login and all answer questions. We are able to train them quickly while adding or editing users quickly. Big bonus to our customers to be able to chat with someone.

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Livechat is the best.

Dec 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Self explanatory user interface,which enabled me find my way around without any hassle and a great customer support team who even gave us a three week product extension when we had issues renewing our payment for the program.

Cons: Enterprise price is too expensive.There are close substitutes outhere for way cheaper than Livechat. May not be as great as Livechat is but can solve the basic help desk needs of a company.

Best Chat Software Ever

Nov 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Lovely Customer Support. Any queries, get response in less than a minute. User Friendly UI. Many Integrations, Multiple device support. Reports and activity monitoring. Number of hours Online, Individual agent reports. Chat Badge

Cons: I would need customization on Pre Chat Form. I wont get the details from Pre Chat form but Instead once chat is finished, I will get the details and then I would like to add it to the form for future reference. Only this feature is missing.

Overall: 24/7 Support from them and to our product.

LIveChat is solid!

Nov 14, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: The best feature to me is the tracking ability it has! You can engage with potential clients, and even see where they are located.

Cons: Does seem to integrate with as many applications as I would prefer. In today's world, I like things to connect, and this app seems to be off by itself.

Wonderful thing!

Nov 02, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: However it's always the purpose it's made for

Pros: Live Chat is the best tool you can have to grow your business in fact I would say it is a must to have it

Cons: Functionalities are limited as you can only do chatting and there's not much shedding that you can do

A small investment for actual results

Nov 01, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: We have found that adding LiveChat to our website has resulted in measurable results in terms of sales conversions.

Cons: Would love to have the ability to have set schedules within the base product. We are a small company and have to manually turn it off and on every day.

support was very helpful

Oct 21, 2017
1/5
Overall
5 / 5
Ease of Use
1 / 5
Features & Functionality
5 / 5
Customer Support
1 / 5
Value for Money

Pros: Software included lots of features to assist with personalizing the live chat. I liked it much better than my old software, that didn't have all the extra bells and whistles.

Cons: My issue was even though the features were great, i needed to be able to engage my clients from my mobile device. The app for android users had horrible views and I soon found out why. The android app doesn't have all of the needed features to use it effectively.

Vendor Response

by LiveChat Software on November 02, 2017

Thanks for taking the time to leave us a review. What would you like to see improved on the Android app specifically? I want to make sure I get that feedback to our product team! ^DZ

Simple, Easy to use Chat API, with a lot of features

Sep 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: The various features they offer for all different kind of requirements - it really makes the software versatile!

Cons: Well, the cost could be a little less!
But it's OK I guess - we feel this more because we're a startup!

Once set up, easy to use.

Aug 08, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Great for managers to oversee and review work of our customer support agents. Search functionality is very easy to use and works well.

Cons: Not easy to integrate with other CRMs, have to search LC and other systems to be able to fully understand a user's experience .

A program that helps make communication with customers more efficient

Jul 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: With LiveChat we were able to establish more productive work both with existing customers and with potential customers. LiveChat has a simple interface, convenient and at the same time a huge functionality.

Cons: We had problems with the installation (perhaps because our operating system is somewhat outdated), but they decided after searching for answers to our questions on the Internet.

Ease of use is one of the main reasons for using Live Chat

Jul 11, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: - Easy to use; no fluff
- Clean interface
- No tech issues where the chat has failed
- Can define offline modes easily
- Easily customizable with company logo
- Works great on mobile devices as well

Cons: - Not easy to connect pre-defined surveys
- Automated actions such as turning off on its own when a chat is over

Overall: It's easy to use and has a non-bulky interface. We've not faced any tech issues with this software.

Very basic and user friendly live chat

Jun 07, 2017
3/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The software is very user friendly. Livechat also provides multiple articles for trouble shooting any errors.

Cons: Livechat limits your ability to customize greeting popups. You can adjust the message but you cannot adjust them to appear if any chats are in queue.

Overall: Customer interaction and feedback.

Live chat works for me!

Jun 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very stable. Works great for pc, mac or mobile. Works well with email. Keeps history and always pushes emails out.

Convenience and pleasant functionality

Apr 21, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: LiveChat is a convenient software that helps us to connect with customers. More often than not, our operators use the remote table management modules of the user, as well as communicate with other agents. Another advantage is the ability of management to monitor the quality of the work of employees.

Will help to communicate with customers

Apr 21, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: By installing this client on your site, we realized that 8 out of 10 user problems can be solved in just a few minutes on-line. This approach allowed us to increase customer loyalty and our subscriber base is growing every day.

Online response to site visitors is the key to success

Apr 21, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: -easy;
-cheap;
-useful.

Overall: An operative response to visitors to the site is the key to success and we achieved this success together with LiveChat. In order to adjust communication with visitors to our project, it took quite a bit of time, and the effect exceeded all expectations. Now I recommend the application to all my colleagues.

Very user friendly

Apr 04, 2017
5/5
Overall
5 / 5
Ease of Use
1 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Have had great experiences with LiveChat. No suggestions for improvement at this point, never had any issues with using this software.

best chat software on the planet

Feb 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: this is by far the easiest, and best chat software to use. they're priced very fair, and have AMAZING SUPPORT!

Excellent alternative

Feb 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use

Cons: Nothing!

Overall: This is a great alternative to those who can't make phone calls during the day, but might have idle time while on another conversation!

Recommendations to other buyers: Nope.

Works great every time!

Jan 24, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Live chat is hands down the best feature you can add to a website!! It works wonders with our customers :) I would highly recommend!

With Live Chat; Businesses Are More Connected

Jan 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: This chat software helped improve my businesses communication and effciencies overall. I am very grateful for this software and would recommend it to any business owner; who is seeking to improve communication within their business.

Excellent customer service tool

Jan 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: We added Live Chat to our website and immediately had customers looking to chat with us and ask questions about our products. We were able to provide immediate answers and help, without having them be inconvenienced by having to call or e-mail us. LiveChat was surprisingly easy to use. We will definitely continue to use this product going forward!

Best Live Chat program

Dec 21, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: LiveChat is simple to use with a lot of features. The price is not too high and the reports are very effective.

Very fine and faster

Dec 06, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: The loading speed of the application is impressive in addition to the actual tracking time

Cons: It is a very simple application to use the only thing that improves the design of the brand, it makes me very ugly.

Overall: its a good tool for support and sales power, the most important is the UX; its very pretty and easy to use this web app

Recommendations to other buyers: No