--- title: "Best LiveChat Alternatives 2026 | Capterra" description: "Looking for alternatives to LiveChat? Find out how LiveChat stacks up against its competitors with real user reviews, pricing information, and what features they offer." source_url: "https://www.capterra.com/p/62194/LiveChat/alternatives/" page_type: "alternatives" language: "en" publication_date: "2026-11-09" --- # LiveChat alternatives Last updated on November 9th, 2026 The best LiveChat alternatives are LiveAgent (best overall), EngageBay CRM (best free plan), Zoho Desk (best budget option), and Salesforce Sales Cloud (most reviewed). Together they hold 23,940 verified Capterra reviews, with overall ratings from 4.4 to 4.7 out of 5. LiveChat itself holds 4.6 out of 5 across 1,729 reviews. ### LiveChat - Rating: 4.6 out of 5 (1,729 reviews) - Ease of use: 4.6 out of 5 - Starting price: $25.00 /user/mo - Key features: 11 of 11 top category features --- ## Top alternatives LiveChat alternatives compared | Product | Rating difference | Ease of use | Starting price | Key features | | --- | --- | --- | --- | --- | | [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) — 4.4 out of 5 (4,116 reviews) | Rated 0.2 lower than this product | 4.3 out of 5 | $55.00 /user/mo | 11 of 11 top category features | | [Creatio AI CRM](https://www.capterra.com/p/130149/creatio-ai-crm/) — 4.7 out of 5 (151 reviews) | Rated 0.1 higher than this product | 4.7 out of 5 | $40.00 /user/mo | 6 of 11 top category features | | [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) — 4.5 out of 5 (2,216 reviews) | Rated 0.1 lower than this product | 4.4 out of 5 | $9.00 /user/mo | 11 of 11 top category features | | [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) — 4.4 out of 5 (19,024 reviews) | Rated 0.2 lower than this product | 4.0 out of 5 | $25.00 /user/mo | 6 of 11 top category features | | [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) — 4.3 out of 5 (7,010 reviews) | Rated 0.3 lower than this product | 4.2 out of 5 | $14.00 /user/mo | 6 of 11 top category features | | [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) — 4.2 out of 5 (1,009 reviews) | Rated 0.4 lower than this product | 4.0 out of 5 | $69.00 /mo | 11 of 11 top category features | | [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) — 4.7 out of 5 (1,788 reviews) | Rated 0.1 higher than this product | 4.6 out of 5 | $15.00 /user | 11 of 11 top category features | | [HubSpot Service Hub](https://www.capterra.com/p/182476/HubSpot-Service-Hub/) — 4.4 out of 5 (193 reviews) | Rated 0.2 lower than this product | 4.4 out of 5 | $15.00 /user/mo | 10 of 11 top category features | | [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) — 4.5 out of 5 (4,493 reviews) | Rated 0.1 lower than this product | 4.4 out of 5 | $20.00 /user/mo | 3 of 11 top category features | | [EngageBay CRM](https://www.capterra.com/p/178819/EngageBay-Marketing/) — 4.6 out of 5 (912 reviews) | Rated the same as this product | 4.5 out of 5 | $14.99 /user/mo | 10 of 11 top category features | --- ## Top alternatives with AI capabilities The LiveChat alternatives with the strongest AI features are Creatio AI CRM, Zoho Desk, and Zoho CRM, based on verified feature data and Capterra reviews. ### [Creatio AI CRM](https://www.capterra.com/p/130149/creatio-ai-crm/) — 4.7 out of 5 (151 reviews) - AI features: AI and Automation, AI/Machine Learning, AI Summarization, AI Text Generation, AI Text Summarization, AI Text-to-Speech, AI Writing Assistant, Chatbot, Generative AI ### [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) — 4.5 out of 5 (2,216 reviews) - AI features: AI Copilot, Chatbot, Natural Language Processing ### [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) — 4.3 out of 5 (7,010 reviews) - AI features: AI Copilot, AI/Machine Learning, Chatbot, Generative AI --- ## Top Free alternatives to LiveChat The best free alternatives to LiveChat are Zendesk Suite, Zoho Desk, and Salesforce Sales Cloud — all three offer a free plan alongside paid tiers. ### [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) — 4.4 out of 5 (4,116 reviews) - Free options: Free trial - Starting price: $55.00 /user/mo ### [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) — 4.5 out of 5 (2,216 reviews) - Free options: Free trial, Free version - Starting price: $9.00 /user/mo ### [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) — 4.4 out of 5 (19,024 reviews) - Free options: Free trial - Starting price: $25.00 /user/mo --- ## Top alternatives for SMBs Among reviewers from companies with 1-200 employees, the highest-rated LiveChat alternatives are LiveAgent (4.7), EngageBay CRM (4.6), and Zoho Desk (4.5). ### [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) - 1,088 SMB reviewers say - Overall rating: 4.7 out of 5 across 1,088 SMB reviews - Ease of use: 4.6 out of 5 across 1,082 SMB reviews > "For us, it is an essential tool: it enables us to manage tickets, live chats, and client requests in a well-organised and professional manner." — Jacopo R., CEO (May 6, 2026) ### [EngageBay CRM](https://www.capterra.com/p/178819/EngageBay-Marketing/) - 701 SMB reviewers say - Overall rating: 4.6 out of 5 across 701 SMB reviews - Ease of use: 4.5 out of 5 across 701 SMB reviews > "Many users also appreciate the free plan option for small businesses or startups." — Kuma W., Marketing (February 25, 2025) ### [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) - 1,260 SMB reviewers say - Overall rating: 4.5 out of 5 across 1,260 SMB reviews - Ease of use: 4.4 out of 5 across 1,252 SMB reviews > "In a multi location usage, we lost track of key usage, follow ups and such." — Rajesh S., Founder owner (December 26, 2025) --- ## Why do teams switch from LiveChat? Of the 19 Capterra reviewers who reported switching away from LiveChat, the most common destinations were LiveAgent, Zendesk Suite, Zoho Desk, and Salesforce Sales Cloud. ### What users preferred ### [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) - 4.7 out of 5 (1,788 reviews) — 12 reviewers switched here > "I searched the competing systems available on the market to see if I could find one that would better serve our needs." — David G., CEO (September 26, 2023) ### [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) - 4.4 out of 5 (4,116 reviews) — 3 reviewers switched here > "Wanted to try something different and it turned out to be the best." — Preben M., Senior Advisor (April 24, 2024) ### [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) - 4.5 out of 5 (2,216 reviews) — 3 reviewers switched here > "Pour avoir le meilleur logiciel adapté à mes besoins." — Anschaire Gildas N., Ingénieur Informaticien (September 21, 2023) ### [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) - 4.4 out of 5 (19,024 reviews) — 1 reviewers switched here > "We made the switch to improve the interaction with our customers and make it more personalized for each one of our valued customers." — Jelfry S., Sales and customer care agent (February 11, 2025) --- ## Find software for your specific use case ### Live Chat - [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) — 4.5 out of 5 (3,494 reviews) - [Text](https://www.capterra.com/p/10031687/Text/) — 4.7 out of 5 (32 reviews) - [Fin](https://www.capterra.com/p/10031266/Fin/) — 4.5 out of 5 (1,153 reviews) ### Customer Engagement - [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) — 4.4 out of 5 (4,116 reviews) - [Text](https://www.capterra.com/p/10031687/Text/) — 4.7 out of 5 (32 reviews) - [USAN Contact Suite for Amazon Connect](https://www.capterra.com/p/235279/USAN-Contact-Suite-for-Amazon-Connect/) — 5.0 out of 5 (3 reviews) ### Online CRM - [Applied Epic](https://www.capterra.com/p/70671/Applied-Epic/) — 4.2 out of 5 (142 reviews) - [AgencyBloc AMS+](https://www.capterra.com/p/105829/AgencyBloc-for-Health-Life-Insurance/) — 4.7 out of 5 (129 reviews) - [NextAgency](https://www.capterra.com/p/171245/NextAgency/) — 4.9 out of 5 (42 reviews) ### Customer Service - [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) — 4.4 out of 5 (4,116 reviews) - [monday service](https://www.capterra.com/p/10023357/monday-service/) — 4.6 out of 5 (111 reviews) - [HappyFox Help Desk](https://www.capterra.com/p/83211/HappyFox/) — 4.6 out of 5 (93 reviews) ### Help Desk - [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) — 4.4 out of 5 (4,116 reviews) - [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) — 4.5 out of 5 (2,216 reviews) - [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) — 4.5 out of 5 (3,494 reviews) ---