--- title: "Best LiveChat Alternatives 2026 | Capterra" description: "Looking for alternatives to LiveChat? Find out how LiveChat stacks up against its competitors with real user reviews, pricing information, and what features they offer." source_url: "https://www.capterra.com/p/62194/LiveChat/alternatives/" page_type: "alternatives" language: "en" --- # LiveChat alternatives Last updated on September 17th, 2026 The best LiveChat alternatives are LiveAgent (best overall), HubSpot CRM (best free plan), Zoho CRM (best budget option), and Salesforce Sales Cloud (most reviewed). Together they hold 32,077 verified Capterra reviews, with overall ratings from 4.3 to 4.7 out of 5. LiveChat itself holds 4.6 out of 5 across 1,727 reviews. ### LiveChat - Rating: 4.6 out of 5 (1,727 reviews) - Ease of use: 4.6 out of 5 - Starting price: $25.00 /user/mo - Key features: 11 of 11 top category features --- ## Top alternatives LiveChat alternatives compared | Product | Rating difference | Ease of use | Starting price | Key features | | --- | --- | --- | --- | --- | | [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) — 4.4 out of 5 (4,091 reviews) | Rated 0.2 lower than this product | 4.3 out of 5 | $55.00 /user/mo | 11 of 11 top category features | | [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) — 4.5 out of 5 (3,474 reviews) | Rated 0.1 lower than this product | 4.5 out of 5 | $19.00 /user/mo | 8 of 11 top category features | | [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/) — 4.5 out of 5 (830 reviews) | Rated 0.1 lower than this product | 4.1 out of 5 | $25.00 /user/mo | 11 of 11 top category features | | [Salesforce Starter](https://www.capterra.com/p/227088/Salesforce-Starter/) — 4.4 out of 5 (226 reviews) | Rated 0.2 lower than this product | 4.0 out of 5 | $25.00 /user/mo | 5 of 11 top category features | | [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) — 4.4 out of 5 (18,808 reviews) | Rated 0.2 lower than this product | 4.0 out of 5 | $25.00 /user/mo | 6 of 11 top category features | | [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) — 4.5 out of 5 (4,485 reviews) | Rated 0.1 lower than this product | 4.4 out of 5 | $20.00 /user/mo | 3 of 11 top category features | | [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) — 4.2 out of 5 (1,005 reviews) | Rated 0.4 lower than this product | 4.0 out of 5 | $69.00 /mo | 11 of 11 top category features | | [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) — 4.3 out of 5 (6,996 reviews) | Rated 0.3 lower than this product | 4.2 out of 5 | $14.00 /user/mo | 6 of 11 top category features | | [HubSpot Service Hub](https://www.capterra.com/p/182476/HubSpot-Service-Hub/) — 4.4 out of 5 (192 reviews) | Rated 0.2 lower than this product | 4.4 out of 5 | $15.00 /user/mo | 10 of 11 top category features | | [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) — 4.7 out of 5 (1,788 reviews) | Rated 0.1 higher than this product | 4.6 out of 5 | $15.00 /user/mo | 11 of 11 top category features | --- ## Top alternatives with AI capabilities The LiveChat alternatives with the strongest AI features are Freshdesk, Salesforce Service Cloud, and HubSpot CRM, based on verified feature data and Capterra reviews. ### [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) — 4.5 out of 5 (3,474 reviews) - AI features: AI Copilot, Chatbot ### [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/) — 4.5 out of 5 (830 reviews) - AI features: AI Copilot, Chatbot ### [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) — 4.5 out of 5 (4,485 reviews) - AI features: AI Copilot, AI Text Generation, Generative AI --- ## Top Free alternatives to LiveChat The best free alternatives to LiveChat are Zendesk Suite, Freshdesk, and Salesforce Service Cloud — all three offer a free plan alongside paid tiers. ### [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) — 4.4 out of 5 (4,091 reviews) - Free options: Free trial - Starting price: $55.00 /user/mo ### [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) — 4.5 out of 5 (3,474 reviews) - Free options: Free trial, Free version - Starting price: $19.00 /user/mo ### [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/) — 4.5 out of 5 (830 reviews) - Free options: Free trial, Free version - Starting price: $25.00 /user/mo --- ## Top alternatives for SMBs Among reviewers from companies with 1-200 employees, the highest-rated LiveChat alternatives are LiveAgent (4.7), HubSpot CRM (4.5), and Zendesk Suite (4.4). ### [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) - 1,089 SMB reviewers say - Overall rating: 4.7 out of 5 across 1,089 SMB reviews - Ease of use: 4.6 out of 5 across 1,083 SMB reviews > "For us, it is an essential tool: it enables us to manage tickets, live chats, and client requests in a well-organised and professional manner." — Jacopo R., CEO (May 6, 2026) ### [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) - 3,182 SMB reviewers say - Overall rating: 4.5 out of 5 across 3,182 SMB reviews - Ease of use: 4.4 out of 5 across 3,137 SMB reviews > "It is such a handy platform and has great features to manage sales activities as well as admin." — Eric N., BDR (March 6, 2026) ### [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) - 2,027 SMB reviewers say - Overall rating: 4.4 out of 5 across 2,027 SMB reviews - Ease of use: 4.3 out of 5 across 1,853 SMB reviews > "It streamlines customer support, keeps tickets and communications organized, and helps provide fast, consistent, and professional service." — jane f., Personal Lines Executive (April 2, 2026) --- ## Why do teams switch from LiveChat? Of the 20 Capterra reviewers who reported switching away from LiveChat, the most common destinations were LiveAgent, Freshdesk, Zendesk Suite, and Salesforce Sales Cloud. ### What users preferred ### [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) - 4.7 out of 5 (1,788 reviews) — 12 reviewers switched here > "I searched the competing systems available on the market to see if I could find one that would better serve our needs." — David G., CEO (September 26, 2023) ### [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) - 4.5 out of 5 (3,474 reviews) — 4 reviewers switched here > "Freshdesk offers more options to scale the team" — Joro N., Manager Online Support (August 11, 2023) ### [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) - 4.4 out of 5 (4,091 reviews) — 3 reviewers switched here > "Wanted to try something different and it turned out to be the best." — Preben M., Senior Advisor (April 24, 2024) ### [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) - 4.4 out of 5 (18,808 reviews) — 1 reviewers switched here > "We made the switch to improve the interaction with our customers and make it more personalized for each one of our valued customers." — Jelfry S., Sales and customer care agent (February 11, 2025) --- ## Find software for your specific use case ### Live Chat - [Text](https://www.capterra.com/p/10031687/Text/) — 4.7 out of 5 (32 reviews) - [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) — 4.5 out of 5 (3,474 reviews) - [Avochato](https://www.capterra.com/p/161117/Avochato/) — 4.7 out of 5 (135 reviews) ### Customer Engagement - [Text](https://www.capterra.com/p/10031687/Text/) — 4.7 out of 5 (32 reviews) - [Adobe Customer Journey Analytics](https://www.capterra.com/p/250207/Adobe-Customer-Journey-Analytics/) — 4.6 out of 5 (5 reviews) - [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) — 4.4 out of 5 (4,091 reviews) ### Online CRM - [Applied Epic](https://www.capterra.com/p/70671/Applied-Epic/) — 4.2 out of 5 (142 reviews) - [AgencyBloc AMS+](https://www.capterra.com/p/105829/AgencyBloc-for-Health-Life-Insurance/) — 4.7 out of 5 (129 reviews) - [NextAgency](https://www.capterra.com/p/171245/NextAgency/) — 4.9 out of 5 (41 reviews) ### Customer Service - [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) — 4.4 out of 5 (4,091 reviews) - [HappyFox Help Desk](https://www.capterra.com/p/83211/HappyFox/) — 4.6 out of 5 (93 reviews) - [Salesforce Starter](https://www.capterra.com/p/227088/Salesforce-Starter/) — 4.4 out of 5 (226 reviews) ### Help Desk - [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) — 4.4 out of 5 (4,091 reviews) - [HappyFox Help Desk](https://www.capterra.com/p/83211/HappyFox/) — 4.6 out of 5 (93 reviews) - [Remote Monitoring and Management](https://www.capterra.com/p/144309/Atera/) — 4.5 out of 5 (459 reviews) ---