# LiveChat Pricing 2026 | Capterra > Learn more about LiveChat pricing plans including starting price, free versions and trials. Source: https://www.capterra.com/p/62194/LiveChat/pricing --- # Pricing for LiveChat [4.6 (1721)](https://www.capterra.com/p/62194/LiveChat/reviews/) Write a Review! ## [LiveChat](https://www.capterra.com/p/62194/LiveChat/) has **4** pricing plans - Yes, has free trial - No free version **Credit Card Required:** No **Discount:** Information not available ### Starter $25 **Pricing Model:** Per User **Payment Frequency:** Per Month Starter plan includes: - One Assistant - Website - Apps - Direct Chat Link - Facebook Messenger ### Team $59 **Pricing Model:** Per User **Payment Frequency:** Per Month Team plan includes: - SMS - Canned responses - Private canned responses - Canned response suggestions - Custom customer segments ### Business $89 **Pricing Model:** Per User **Payment Frequency:** Per Month Business plan includes: - Tag suggestions - Text enhancement - Chat summary - Apple Messages for Business - Routing rules based on geolocation ### Enterprise Custom Quote Available **Pricing Model:** Per User **Payment Frequency:** Per Month Enterprise plan includes: - Beta sentiment analysis - White label - Audit log - Security assistance - HIPAA Compliance ## Popular alternatives to [LiveChat](https://www.capterra.com/p/62194/LiveChat/) Looking to learn more about Live Chat software similar to LiveChat? Check out these popular alternatives that are closest in terms of key features, functionality, and benefits. by Slack [4.7 (24100)](https://www.capterra.com/p/135003/Slack/reviews/) Starting Price:$8.75/month [LEARN MORE](https://www.capterra.com/p/135003/Slack/) by QualityUnit [4.7 (1780)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price:$15/month [LEARN MORE](https://www.capterra.com/p/102188/LiveAgent/) by Zendesk [4.4 (4079)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price:$39/month [LEARN MORE](https://www.capterra.com/p/164283/Zendesk/) [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) by Tidio [4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) Starting Price:No pricing found [LEARN MORE](https://www.capterra.com/p/144040/Tidio-Chat/) by Freshworks [4.5 (3416)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting Price:$19/month [LEARN MORE](https://www.capterra.com/p/124981/Freshdesk/) [View all alternatives](https://www.capterra.com/p/62194/LiveChat/alternatives/) ## What do others say about [LiveChat](https://www.capterra.com/p/62194/LiveChat/) pricing? Pricing RatingN/A Value For Money[4.5(1721)](https://www.capterra.com/p/62194/LiveChat/reviews/) Pros Cons [Read All 1721 Reviews](https://www.capterra.com/p/62194/LiveChat/reviews/) Read Full Reviews Below Verified Reviewer Managing director Legal Services, 1-10 employees Used the software for: 2+ years ** Overall Rating 1.0 ** Ease of Use 1.0 Customer Service 1.0 Features 1.0 Value for Money 1.0 Reviewer Source Source: Capterra December 21, 2025 "Unreliable service, wasted money, no support" **Overall:** I paid for this live chat service for years and it has consistently failed to work properly. The system disconnects on its own without any warning, incoming client chat requests are not notified, and messages are missed entirely. As a result, both we and our clients were left frustrated and dissatisfied. The software is unreliable, outdated in its logic, and poorly designed. It behaves differently depending on whether it is used via browser or mobile, with absurd functional limits for a paid professional service. Managing it is laborious and pointless. It provides no benefit to client support and actively damages it. Despite these ongoing failures, payments were taken regularly. I never received proper assistance or meaningful technical support, despite repeated problems over time. The service never matched what was promised or reasonably expected. We have cancelled our account and are waiting for a refund. This service wasted time, money, and caused continuous operational stress. I strongly advise avoiding it. **Pros:** Nothing. No reliable functionality, no support, no benefit for client management. The only positive aspect was the initial promise of a multi-site live chat solution, which on paper appeared suitable for managing client enquiries across several websites. Unfortunately, this promise was never fulfilled in practice. Beyond the basic concept, there was no real advantage, no reliability, and no tangible benefit in daily operations. The service failed to deliver any meaningful positive experience over the years of use. **Cons:** The service disconnects without warning. Incoming chat requests receive no alerts. Browser use breaks mobile use and the reverse occurs. Functional limits are absurd for a paid service. The platform feels obsolete, slow, and exhausting to manage. Support was absent despite years of payments. Clients complained due to missed messages and lack of responses. Verified Reviewer Managing director Legal Services, 1-10 employees Used the software for: 2+ years ** Overall Rating 1.0 ** Ease of Use 1.0 Customer Service 1.0 Features 1.0 Value for Money 1.0 Reviewer Source Source: Capterra December 21, 2025 "Unreliable service, wasted money, no support" **Overall:** I paid for this live chat service for years and it has consistently failed to work properly. The system disconnects on its own without any warning, incoming client chat requests are not notified, and messages are missed entirely. As a result, both we and our clients were left frustrated and dissatisfied. The software is unreliable, outdated in its logic, and poorly designed. It behaves differently depending on whether it is used via browser or mobile, with absurd functional limits for a paid professional service. Managing it is laborious and pointless. It provides no benefit to client support and actively damages it. Despite these ongoing failures, payments were taken regularly. I never received proper assistance or meaningful technical support, despite repeated problems over time. The service never matched what was promised or reasonably expected. We have cancelled our account and are waiting for a refund. This service wasted time, money, and caused continuous operational stress. I strongly advise avoiding it. **Pros:** Nothing. No reliable functionality, no support, no benefit for client management. The only positive aspect was the initial promise of a multi-site live chat solution, which on paper appeared suitable for managing client enquiries across several websites. Unfortunately, this promise was never fulfilled in practice. Beyond the basic concept, there was no real advantage, no reliability, and no tangible benefit in daily operations. The service failed to deliver any meaningful positive experience over the years of use. **Cons:** The service disconnects without warning. Incoming chat requests receive no alerts. Browser use breaks mobile use and the reverse occurs. Functional limits are absurd for a paid service. The platform feels obsolete, slow, and exhausting to manage. Support was absent despite years of payments. Clients complained due to missed messages and lack of responses. [Read All 1721 Reviews](https://www.capterra.com/p/62194/LiveChat/reviews/) ## How should I be thinking about software pricing? [ Be an Informed Buyer: Understanding the True Cost of Business Software It's not just you-budgeting for business software is complicated. We're here to break it down. ](https://www.capterra.com/resources/business-software-cost/)