--- title: "LiveChat Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is LiveChat the right Live Chat solution for you? Explore 1729 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/62194/LiveChat/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- LiveChat 4.6 (1729) [View alternatives](https://www.capterra.com/p/62194/LiveChat/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of LiveChat Ease of use 4.6 Customer Service 4.6 ## Pros and Cons in Reviews DM Dimakatso M ReceptionistHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “LiveChat is the most incredible tool that I use on a daily basis-I like that it enables me to interact with our online visitors via my facility website.“ June 29, 2026 RE Robert E AdministrationWholesale, 2 - 10 employeesUsed the software for: 1-2 years. “I canceled my LiveChat membership almost a year ago, yet out of nowhere, their system started charging my card in December, January, and February. When I contacted them to request a refund, they flat-out refused, despite the fact that I had already canceled long ago.“ February 27, 2025 CP Colleen P Director of ProgrammingNon-Profit Organization Management, 11 - 50 employeesUsed the software for: More than 2 years. “LiveChat allows us to connect with job seekers and community members in real time, making it easier to answer questions, provide guidance, and create a welcoming first point of contact.“ April 10, 2026 CE Charles E Sales ManagerLogistics and Supply Chain, 2 - 10 employeesUsed the software for: I used a free trial. “Difficult to get it setup and working correctly in my experience.“ May 15, 2026 Michela d Managing directorLegal Services, 2 - 10 employeesUsed the software for: More than 2 years. “The only positive aspect was the initial promise of a multi-site live chat solution, which on paper appeared suitable for managing client enquiries across several websites.“ December 21, 2025 Michela d Managing directorLegal Services, 2 - 10 employeesUsed the software for: More than 2 years. “I paid for this live chat service for years and it has consistently failed to work properly.“ December 21, 2025 PB Pritijeet B OMNI MarketingRetail, 10,001+ employeesUsed the software for: More than 2 years. “LC portal functionalities are really good and easy for us to manage the customer, however billing payment & annual renewal are challenging for us.“ June 5, 2026 Michela d Managing directorLegal Services, 2 - 10 employeesUsed the software for: More than 2 years. “The service disconnects without warning.“ December 21, 2025 ## Showing most helpful reviews Showing 1-25 of 1729 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Brian S. Director Computer Software Used the software for: I used a free trial ### "LiveChat + HelpDesk - take a chat and summarize it into a ticket, perfect!" February 22, 2026 5.0 I'm going to buy this product for my business. I plan to sell https://gitopsmanager.io on AWS and Azure Marketplaces. I needed a LiveChat and Support Ticketing system and this is perfect! My app manages kubernetes clusters in AWS / Azure and an opensource suite of tools to enable GitOps build and deployment globally. LiveChat and HelpDesk are critical to my success in offering great support experience to my customers. Pros I tried HubSpot in terms of live chat and notifications and was really disappointed. Then I read about LiveChat + HelpDesk and thought I would give it a try. the LiveChat notifications work on every message, I was also able to transform a conversation into a ticket when the chat ended with a workflow automation that worked the first time! Cons the workflow automations were an obscure checkbox on the my user profile to enable beta features and the AI chat bot didn't help, but when I got to a real person this was quick. Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing LiveChat the cost was much higher than LiveChat + HelpDesk Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) notifications didn't work well. This was a deal breaker for me. Review Source LT Lisa T. Onwer Construction Used the software for: Less than 6 months ### "Best feature, integration, and automation mix" March 3, 2026 5.0 smooth and easy so far. All of our set up issue were handled quickly by support chat and the knowledge base. Pros Best mix or features, integrations, and automation for a website chat service. I did a lot of research and signed up for a lot of free trial and this service won out. Chatbot integration was a major reason for this. Cons nothing so far, used this service back in 2021 and coming back to it after current tool fell behind in features. Alternatives considered [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) Reason for choosing LiveChat Easier to automate, better for no code low code Switched from [Pure Chat](https://www.capterra.com/p/141708/Pure-Chat/) Better features and integration with our existing tools Review Source JY Jordan Y. Director Of Operations Marketing and Advertising Used the software for: 2+ years ### "5 Star Company" October 5, 2026 5.0 LiveChat is honestly one of the best and easiest LiveChat platforms that I have worked with. They are not only very easy to use and integrate into whatever systems you are using, they also have great customer service whenever you need help. Pros Their customer service and ease of use. They also make all integration extremely easy where even a person with novice technology knowledge can easily use it. Cons There really is nothing bad that I can find to say about LiveChat because I personally have not had any problems or a bad experience in the 9 years we have been using their services. Review Source VR Verified Reviewer Managing director Legal Services Used the software for: 2+ years ### "Unreliable service, wasted money, no support" December 21, 2025 1.0 I paid for this live chat service for years and it has consistently failed to work properly. The system disconnects on its own without any warning, incoming client chat requests are not notified, and messages are missed entirely. As a result, both we and our clients were left frustrated and dissatisfied. The software is unreliable, outdated in its logic, and poorly designed. It behaves differently depending on whether it is used via browser or mobile, with absurd functional limits for a paid professional service. Managing it is laborious and pointless. It provides no benefit to client support and actively damages it. Despite these ongoing failures, payments were taken regularly. I never received proper assistance or meaningful technical support, despite repeated problems over time. The service never matched what was promised or reasonably expected. We have cancelled our account and are waiting for a refund. This service wasted time, money, and caused continuous operational stress. I strongly advise avoiding it. Pros Nothing. No reliable functionality, no support, no benefit for client management. The only positive aspect was the initial promise of a multi-site live chat solution, which on paper appeared suitable for managing client enquiries across several websites. Unfortunately, this promise was never fulfilled in practice. Beyond the basic concept, there was no real advantage, no reliability, and no tangible benefit in daily operations. The service failed to deliver any meaningful positive experience over the years of use. Cons The service disconnects without warning. Incoming chat requests receive no alerts. Browser use breaks mobile use and the reverse occurs. Functional limits are absurd for a paid service. The platform feels obsolete, slow, and exhausting to manage. Support was absent despite years of payments. Clients complained due to missed messages and lack of responses. Review Source Salatiel S. Manager Gambling & Casinos Used the software for: 1-2 years ### "Outstanding Company and Service" July 2, 2026 5.0 My overall experience with LiveChat has been excellent. The platform is easy to use, reliable, and very helpful for managing customer conversations efficiently. It helps our team stay organized, respond faster, and deliver a better support experience to our users. The support team has also been outstanding — patient, professional, and knowledgeable. Overall, LiveChat has been a valuable tool for our business, and I would highly recommend it. Pros Outstanding support experience. I was dealing with a challenging issue where my bot was not working properly, and the HelpDesk.com representative was incredibly patient, professional, and knowledgeable. He guided me step by step, clearly explained what was wrong, and helped me understand exactly what needed to be fixed. His expertise and patience made a difficult situation much easier to resolve. The HelpDesk.com app has also been very helpful for our business by keeping customer conversations organized, making support easier to manage, and helping us provide a better experience to our users. If I could give more than five stars, I would. Truly excellent service. Cons There is not much I dislike about LiveChat. Overall, the experience has been very positive. The only area I would mention is that some advanced settings or bot-related configurations can take a little time to understand at first. However, once properly guided, the platform becomes much easier to use and manage. Overall, this is a minor point compared to the value, reliability, and support the platform provides. Review Source SG Swagat G. Founder and CEO Arts and Crafts Used the software for: Less than 6 months ### "Great Live Chat plugin for WordPress websites" April 17, 2026 5.0 Pros LiveChat plugin has really helped us with the activating livechat feature on our business website. It is easy to set up, very reliable and has helped us capture more leads and close more sales. Cons The pricing is something that could be improved. It feels a bit high if compared with other competitors. Switched from [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) Just wanted to try a new product, there was no specific reason. Review Source LN Larry N. Customer Service Coordinator Electrical/Electronic Manufacturing Used the software for: 2+ years ### "LiveChat: More than a valuable tool" March 27, 2025 5.0 I've been using LiveChat to support 2 web sites for our company for about 9 years and find that it's more than a valuable tool. True, we use it for a highly technical website and basically serve in a reactive role. The canned responses have saved us time and is great for new agents who don't quite have all the answers. Having the app on my phone also gives me freedom to leave my desk but not miss any incoming chats. But LiveChat is also a big part of improving our customer relations. The customers really enjoy getting immediate help the moment they need it. We also onboard new customers who are inquiring about our services and prices - in real time! LiveChat has become a permanent part of our customer service experience. It is invaluable in supporting current customers and winning new ones! Pros LiveChat is so easy for new employees to grasp basic concepts and start using it. It's very similar to texting or messaging apps on anyone's phone. Cons Although rarely needed, the support is best done through email. Their chat box for customer service seems to be a bot, which can be frustrating to use. Alternatives considered [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/) Reason for choosing LiveChat SSC was cost-prohibitive when comparing features. SSC was the LiveChat was an integrated product that had a more elegant and feature-rich interface. But we couldn't justify the cost of implementing it when compared with LiveChat. Review Source CL Charles L. Director of Operations Machinery Used the software for: 2+ years ### "Consider my Experience Before Trying LiveChat" June 30, 2025 5.0 Pros LiveChat allows me to offer instant response to clients via live chat and telephony calls which help retain them even when they are having issues. Cons The introduction of chatbots was a life changing scenario since we are able to keep our customers and prospects engaged. Switched from [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) LiveChat has a clean User Interface unlike other alternatives that I have tried such as Zoho Desk. Review Source DM Dimakatso M. Receptionist Health, Wellness and Fitness Used the software for: 2+ years ### "My 4+ Years Experience with LiveChat" June 29, 2026 5.0 It is through LiveChat that we have been able to attract more patients and close more deals in my organization. Pros LiveChat is the most incredible tool that I use on a daily basis-I like that it enables me to interact with our online visitors via my facility website. Cons All has been super cool on my end-I wasn’t the one who integrated it to our website, so I won’t venture much i to technicality. Review Source JK Jason K. CEO Wholesale Used the software for: 1-2 years ### "Excellent support" June 17, 2026 5.0 Very pleased. I enjoy the product and it is comforting to have such good support available, very happy Pros \[sensitive content hidden\] was very patient with me. He made it very easy to resolve my issue and I was delighted with the service Cons I was a little daunted at first finding my way around the subscritpion offers by chat support was superb Review Source MR Mike R. Manager of Customer Service and Training Building Materials Used the software for: 2+ years ### "Small Company, big service!" December 18, 2024 5.0 I always liked using live chat to interact with customers, but when we launched our Shopify store this year and entered into the world of e-commerce, I learned just how much more Live Chat could do for me. With strategically built campaigns I am now targeting the right customer, with the right message at the right time. Pros It's an easy and convenient way to interact with my customers. Very intuitive to use and allows me to chat with more than one customer as a time. My organization does not use chat bots, only real employees. Cons Some of the e-commerce tools require me to know about website coding, whereas I am a customer service manager. luckily my web team helps so that we can use campaigns and trackers to their full extent Alternatives considered [Gorgias](https://www.capterra.com/p/155357/Gorgias/) Reason for choosing LiveChat We were more comfortable with LiveChat having used it for some years before our e-commerce partners suggested we switch to Gorgias; with a heftier price tag we found Gorgias didn't offer anything that was really above and beyond what we had with LiveChat and we have since began using LiveChat even better! Review Source JB Jonathan B. Ceo Medical Practice Used the software for: 6-12 months ### "Live chat is an awesome feature to have" July 31, 2022 5.0 My overall experience with life Chat has been excellent and I have nothing to complain about only complaint that I have is that it’s made my life simpler now that was a joke but it has made my life simpler and there is nothing to complain they did an excellent job on this software Pros Once adding life chat to our website it’s been a great feature we’re able to get updates from patients that need help with our live chat link Cons There is nothing to talk bad about this software it has all the features that I want and that I like and may be a little bit extra Alternatives considered [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) Reason for choosing LiveChat My friend recommended life chat so I went with their option Review Source EG Edgaras G. Digital Marketing Specialist Broadcast Media Used the software for: 2+ years ### "Enables the basics of customer management." July 10, 2025 5.0 Theoretically, all problems that arises in sales and extend into upstream or downstream processes are solvable. Essentially, this means that the system supports me in solving my customer's problems and thanks to a central database and a 360 degree view, I quickly have all the relevant information at my fingertips. Pros A simple user interface with the ability to incorporate customizations. Shortcuts for filters, reminders and to-dos. The option to automatically hide information ensures confidentiality. It also offers specialized support, including a cloud based integration system for increased security in various areas. Cons I'm a happy and confident customer working with LiveChat. The system might be a bit confusing at first glance and due to the large range of functions, it takes some time to get used to it. Review Source DH Dmytro H. CTO Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great support" March 14, 2026 5.0 Several issues were resolved swiftly and professionally; a solution was found and the situation was saved Pros Quick and effective support, even on Saturday evening. I am completely satisfied with the service provided Cons I honestly can't point out any downsides. LiveChat’s support has been consistently reliable, responsive, and helpful, leaving me completely satisfied with the experience. Review Source RC Russ C. SVP Financial Services Used the software for: 2+ years ### "LiveChat is a good program with good feature/functionality" April 11, 2025 4.0 The product is good, but support could be a lot better. Pros Once deployed, it has been solid as a rock. Cons It was a little convoluted to get it setup and going. Review Source JM Jazzmen M. CEO Arts and Crafts Used the software for: 1-2 years ### "Chitty chatty" May 6, 2025 5.0 Pros I like I can chat and meet anyone which actually caused me up find love Cons I hate that I can’t see more details about the person I’m chatting with. Review Source TN Thandeka N. Live Chat Agent Telecommunications Used the software for: Less than 6 months ### "Obsessed with Live Chat" February 20, 2025 5.0 Within my 3 months of working, it has made my job so much easier to understand. Pros How easy it makes it to engage with live customers in lesser time Cons Sometimes the page information doesnt appear on the right side, which makes it difficult to solve a ticket faster Review Source GB Gopa B. Group Manager - Training Information Technology and Services Used the software for: 2+ years ### "LiveChat nextGen app" December 17, 2024 5.0 I liked using it. The team found canned messages helpful. Pros interactive, fast and very helpful for business purposes. Cons Dont know if they encrypt messages. if they do great...if not they should do it and can release it for mass consumption. Review Source VN Violet N. Manager Farming Used the software for: 2+ years ### "Why LiveChat is the Best Customer Support Tool" November 24, 2024 5.0 Pros LiveChat is the most robust tool that I have ever used to offer customer support on my end. Availability of mobile application is another great aspect about LiveChat which support audio calls and live chat. Cons LiveChat doesn’t have CRM inbuilt tools but it seamlessly integrate with external apps and APIs Review Source JA Jackson A. Management Consultant Human Resources Used the software for: 2+ years ### "Live chat is better than Phone or Email Support" August 29, 2023 5.0 Pros It is a convenient and cost-effective communication channel that enables businesses to connect with their customer in real-time, address multiple queries simultaneously, and generate higher customer satisfaction levels. Cons There are some drawbacks to live chat which include a lack of personal touch, technical challenges that can impact negatively on transactions, language barriers, limited functionality, and agent non-availability on a real-time basis. Review Source AGV Amytha Grace V. Sales and Customer Service Associate Retail Used the software for: 2+ years ### "I panic when I hear the knock knock." August 30, 2023 5.0 My experience with LiveChat is worthwhile. Aside from it's really serving it's purpose for our business, it does not make our lives complicated. Pros As part of general sales support of our company, this software was probably the easiest that I dealt with when I was learning all our tools. It's very user-friendly, not complicated, all the buttons can be learned, and the important function of getting in touch with a customer was quick and easy. We can send photos, links, files, or what not just to make things clear to our customers. We were able to generate additional sales when we started using this app because our customer don't need to call us anymore. We were able to assist them with whatever concerns they have whether it's sales or customer service by just chatting, so this makes their lives more convenient. As an agent of our company, we know that our business is good when we always here the knock knock sound of this app because there's a potential customer on the other end. Cons First, I'd say the cost of this app. There are other options for the same service that is cheaper that this. Second, how big of a file this app is. Desktop wise, it's fine. But on the phone, it takes up quite a storage space. Review Source HH Hannah H. HR and Accounting Specialist Computer Hardware Used the software for: 1-2 years ### "LiveChat is the perfect tool for our Sales and Support efforts!" February 27, 2024 5.0 LiveChat is a great feature to have on our website and has increased our Sales. It integrates seamlessly with Outlook email, giving me daily updates on any chats I missed. It makes follow-up easy. Pros How easy it is to use! LiveChat is a great feature to have on our website and has increased our Sales. Cons It seems to be a great product. I don't have any Cons Review Source VR Verified Reviewer Administradora Executive Office Used the software for: 2+ years ### "LiveChat mudou minha empresa" June 12, 2020 5.0 Our company started using LiveChat because we were losing a lot of customers due to the lack of support that was able to solve problems quickly. Before we started using the software, we used e-mail and this generated very slow communication with our customers. We implemented LiveChat just over two years ago and improved the level of our service. Since then, we have increased the efficiency of our work, reduced costs and mainly improved our relationship with the client. Pros LiveChat integrated perfectly with our business, the software is fast and allows us to reduce the average service. Because we are able to solve our customers' problems more quickly, we were able to expand our customer portfolio. This means increased revenue for our company. But the most positive effect was being able to improve the way our company was seen in the market. The best thing about LiveChat is that it allows us to work and at the same time provide support to our client, because whenever there is a new interaction, the software emits an audible warning on the mobile device and this allows us to be answering questions in real time. Cons Well, we currently face only a few difficulties with the usability of the app for mobile devices, because the web version of LiveChat is perfect, but the mobile version and a little limited, in my view, needs to expand the features in the mobile version, such as the resolution tags that are not allowed to be added in each contact, but the web version has this function. Another issue that implies the use of LiveChat is the cost of implementation, which is a little high by the standards of some companies. Review Source DF Devin F. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Customer connections are #1 priority " February 5, 2023 4.0 Overall my experience had been above average and positive. Despite its faults and navigation issues connecting with clients in real time is invaluable. Pros The thing I like most a out the software are the customizable hashtags. I can pretty much automate an entire conversation with every customers by programming and learning preset hashtags. It is by far the quickest and most efficient way to communicate with a since of uniformity with all questions and concerns Cons The least favorite thing about chat is the limited features on the bottom pay tiers. The work scheduler is something I had to pay extra for even though it would be nice to have a schedule inside the app instead of having to keep another window open. I wish it was set up according to team size instead of person pricing. Review Source Cihan K. Technical Service Engineer EMEA Plastics Used the software for: 2+ years ### "A handy and great tool complying to what it stands for!" June 7, 2023 4.0 We provide excellent customer service and can support customers immediately with specialized knowledge. Although not all problems can be solved via chat I am sure this is a big step forward to perfection of customer support. We frequently receive positive feedback from customers and can create a lot more business by being available 24/5. Pros The hidden read-feature is best. You can see immediately what the customer is writing, even before it is sent. This can sometimes reveal SECRETS! And the customer himself does not even realize this. Cons I do not like that a mail addresses-list cannot be added to Live Chat to directly forward the customer or topic to respective responsibility. This has to be done manually. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.