--- title: "LiveChat Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is LiveChat the right Live Chat solution for you? Explore 1727 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/62194/LiveChat/reviews/" page_type: "reviews" language: "en" --- LiveChat 4.6 (1727) [View alternatives](https://www.capterra.com/p/62194/LiveChat/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of LiveChat Ease of use 4.6 Customer Service 4.6 ## Pros and Cons in Reviews CP Colleen P Director of ProgrammingNon-Profit Organization Management, 11 - 50 employeesUsed the software for: More than 2 years. “LiveChat allows us to connect with job seekers and community members in real time, making it easier to answer questions, provide guidance, and create a welcoming first point of contact.“ April 10, 2026 RE Robert E AdministrationWholesale, 2 - 10 employeesUsed the software for: 1-2 years. “I canceled my LiveChat membership almost a year ago, yet out of nowhere, their system started charging my card in December, January, and February. When I contacted them to request a refund, they flat-out refused, despite the fact that I had already canceled long ago.“ February 27, 2025 DM Dimakatso M ReceptionistHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “LiveChat is the most incredible tool that I use on a daily basis-I like that it enables me to interact with our online visitors via my facility website.“ June 29, 2026 CE Charles E Sales ManagerLogistics and Supply Chain, 2 - 10 employeesUsed the software for: I used a free trial. “Difficult to get it setup and working correctly in my experience.“ May 15, 2026 CP Colleen P Director of ProgrammingNon-Profit Organization Management, 11 - 50 employeesUsed the software for: More than 2 years. “Helpdesk gives our team a more organized way to manage inquiries, track follow-up, and ensure nothing gets missed.“ April 10, 2026 Lamia W FounderLeisure, Travel & Tourism, 2 - 10 employeesUsed the software for: More than 2 years. “The price has increased dramatically over the last few years and this means it is becoming less viable as a customer support tool“ September 8, 2025 CP Colleen P Director of ProgrammingNon-Profit Organization Management, 11 - 50 employeesUsed the software for: More than 2 years. “ChatBot helps us extend support beyond regular office hours by responding to common inquiries and directing people to the right information or next steps.“ April 10, 2026 Michela d Managing directorLegal Services, 2 - 10 employeesUsed the software for: More than 2 years. “I paid for this live chat service for years and it has consistently failed to work properly.“ December 21, 2025 ## Showing most helpful reviews Showing 1-25 of 1727 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Brian S. Director Computer Software Used the software for: I used a free trial ### "LiveChat + HelpDesk - take a chat and summarize it into a ticket, perfect!" February 22, 2026 5.0 I'm going to buy this product for my business. I plan to sell https://gitopsmanager.io on AWS and Azure Marketplaces. I needed a LiveChat and Support Ticketing system and this is perfect! My app manages kubernetes clusters in AWS / Azure and an opensource suite of tools to enable GitOps build and deployment globally. LiveChat and HelpDesk are critical to my success in offering great support experience to my customers. Pros I tried HubSpot in terms of live chat and notifications and was really disappointed. Then I read about LiveChat + HelpDesk and thought I would give it a try. the LiveChat notifications work on every message, I was also able to transform a conversation into a ticket when the chat ended with a workflow automation that worked the first time! Cons the workflow automations were an obscure checkbox on the my user profile to enable beta features and the AI chat bot didn't help, but when I got to a real person this was quick. Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing LiveChat the cost was much higher than LiveChat + HelpDesk Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) notifications didn't work well. This was a deal breaker for me. Review Source LT Lisa T. Onwer Construction Used the software for: Less than 6 months ### "Best feature, integration, and automation mix" March 3, 2026 5.0 smooth and easy so far. All of our set up issue were handled quickly by support chat and the knowledge base. Pros Best mix or features, integrations, and automation for a website chat service. I did a lot of research and signed up for a lot of free trial and this service won out. Chatbot integration was a major reason for this. Cons nothing so far, used this service back in 2021 and coming back to it after current tool fell behind in features. Alternatives considered [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) Reason for choosing LiveChat Easier to automate, better for no code low code Switched from [Pure Chat](https://www.capterra.com/p/141708/Pure-Chat/) Better features and integration with our existing tools Review Source VR Verified Reviewer Managing director Legal Services Used the software for: 2+ years ### "Unreliable service, wasted money, no support" December 21, 2025 1.0 I paid for this live chat service for years and it has consistently failed to work properly. The system disconnects on its own without any warning, incoming client chat requests are not notified, and messages are missed entirely. As a result, both we and our clients were left frustrated and dissatisfied. The software is unreliable, outdated in its logic, and poorly designed. It behaves differently depending on whether it is used via browser or mobile, with absurd functional limits for a paid professional service. Managing it is laborious and pointless. It provides no benefit to client support and actively damages it. Despite these ongoing failures, payments were taken regularly. I never received proper assistance or meaningful technical support, despite repeated problems over time. The service never matched what was promised or reasonably expected. We have cancelled our account and are waiting for a refund. This service wasted time, money, and caused continuous operational stress. I strongly advise avoiding it. Pros Nothing. No reliable functionality, no support, no benefit for client management. The only positive aspect was the initial promise of a multi-site live chat solution, which on paper appeared suitable for managing client enquiries across several websites. Unfortunately, this promise was never fulfilled in practice. Beyond the basic concept, there was no real advantage, no reliability, and no tangible benefit in daily operations. The service failed to deliver any meaningful positive experience over the years of use. Cons The service disconnects without warning. Incoming chat requests receive no alerts. Browser use breaks mobile use and the reverse occurs. Functional limits are absurd for a paid service. The platform feels obsolete, slow, and exhausting to manage. Support was absent despite years of payments. Clients complained due to missed messages and lack of responses. Review Source Salatiel S. Manager Gambling & Casinos Used the software for: 1-2 years ### "Outstanding Company and Service" July 2, 2026 5.0 My overall experience with LiveChat has been excellent. The platform is easy to use, reliable, and very helpful for managing customer conversations efficiently. It helps our team stay organized, respond faster, and deliver a better support experience to our users. The support team has also been outstanding — patient, professional, and knowledgeable. Overall, LiveChat has been a valuable tool for our business, and I would highly recommend it. Pros Outstanding support experience. I was dealing with a challenging issue where my bot was not working properly, and the HelpDesk.com representative was incredibly patient, professional, and knowledgeable. He guided me step by step, clearly explained what was wrong, and helped me understand exactly what needed to be fixed. His expertise and patience made a difficult situation much easier to resolve. The HelpDesk.com app has also been very helpful for our business by keeping customer conversations organized, making support easier to manage, and helping us provide a better experience to our users. If I could give more than five stars, I would. Truly excellent service. Cons There is not much I dislike about LiveChat. Overall, the experience has been very positive. The only area I would mention is that some advanced settings or bot-related configurations can take a little time to understand at first. However, once properly guided, the platform becomes much easier to use and manage. Overall, this is a minor point compared to the value, reliability, and support the platform provides. Review Source LN Larry N. Customer Service Coordinator Electrical/Electronic Manufacturing Used the software for: 2+ years ### "LiveChat: More than a valuable tool" March 27, 2025 5.0 I've been using LiveChat to support 2 web sites for our company for about 9 years and find that it's more than a valuable tool. True, we use it for a highly technical website and basically serve in a reactive role. The canned responses have saved us time and is great for new agents who don't quite have all the answers. Having the app on my phone also gives me freedom to leave my desk but not miss any incoming chats. But LiveChat is also a big part of improving our customer relations. The customers really enjoy getting immediate help the moment they need it. We also onboard new customers who are inquiring about our services and prices - in real time! LiveChat has become a permanent part of our customer service experience. It is invaluable in supporting current customers and winning new ones! Pros LiveChat is so easy for new employees to grasp basic concepts and start using it. It's very similar to texting or messaging apps on anyone's phone. Cons Although rarely needed, the support is best done through email. Their chat box for customer service seems to be a bot, which can be frustrating to use. Alternatives considered [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/) Reason for choosing LiveChat SSC was cost-prohibitive when comparing features. SSC was the LiveChat was an integrated product that had a more elegant and feature-rich interface. But we couldn't justify the cost of implementing it when compared with LiveChat. Review Source SG Swagat G. Founder and CEO Arts and Crafts Used the software for: Less than 6 months ### "Great Live Chat plugin for WordPress websites" April 17, 2026 5.0 Pros LiveChat plugin has really helped us with the activating livechat feature on our business website. It is easy to set up, very reliable and has helped us capture more leads and close more sales. Cons The pricing is something that could be improved. It feels a bit high if compared with other competitors. Switched from [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) Just wanted to try a new product, there was no specific reason. Review Source RE Robert E. Administration Wholesale Used the software for: 1-2 years ### "Avoid This Company – Fraudulent Charges & Terrible Customer Service" February 27, 2025 1.0 I’ve since issued a chargeback with Capital One to recover my money. On top of that, their service is way overpriced for what they offer. You’re much better off using Zoho Chatbot, which provides far better value and customer support. Avoid LiveChat at all costs! Pros Avoid This Company – Fraudulent Charges & Terrible Customer Service Cons I canceled my LiveChat membership almost a year ago, yet out of nowhere, their system started charging my card in December, January, and February. When I contacted them to request a refund, they flat-out refused, despite the fact that I had already canceled long ago. This company is fraudulent, and their billing practices are highly questionable Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Soho Chatbot allows you to customize frequently. Ask questions. The chat bought then responds based on your customizations saves you time and money and allows you to focus on your company rather than answering the same questions over zoho chat bot is the best Review Source CL Charles L. Director of Operations Machinery Used the software for: 2+ years ### "Consider my Experience Before Trying LiveChat" June 30, 2025 5.0 Pros LiveChat allows me to offer instant response to clients via live chat and telephony calls which help retain them even when they are having issues. Cons The introduction of chatbots was a life changing scenario since we are able to keep our customers and prospects engaged. Switched from [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) LiveChat has a clean User Interface unlike other alternatives that I have tried such as Zoho Desk. Review Source PB Pritijeet B. OMNI Marketing Retail Used the software for: 2+ years ### "Live Chat Feed Back" June 5, 2026 5.0 LC portal functionalities are really good and easy for us to manage the customer, however billing payment & annual renewal are challenging for us. Pros Customer Support was exceelent & LC portal functionalities are really good and easy for us to manage the customers. Cons I would like to highlight a few concerns regarding the recently introduced billing system, pricing structure, and subscription plans, which were implemented without prior consultation or alignment with our requirements. Additionally, the monthly Premium API payment process presents operational challenges for our organization. The payments currently require an American Express card, whereas our company policy does not permit the use of personal cards for business-related transactions. Furthermore, processing monthly payments involves multiple approval layers, making the process time-consuming and administratively cumbersome. To address these challenges, I would request the introduction of an annual prepaid API subscription package. An annual billing option would simplify procurement, reduce administrative overhead, ensure uninterrupted service, and better align with corporate payment and approval processes. I request you to consider this feedback and evaluate the feasibility of introducing annual prepaid API plans for enterprise and business users. Review Source DM Dimakatso M. Receptionist Health, Wellness and Fitness Used the software for: 2+ years ### "My 4+ Years Experience with LiveChat" June 29, 2026 5.0 It is through LiveChat that we have been able to attract more patients and close more deals in my organization. Pros LiveChat is the most incredible tool that I use on a daily basis-I like that it enables me to interact with our online visitors via my facility website. Cons All has been super cool on my end-I wasn’t the one who integrated it to our website, so I won’t venture much i to technicality. Review Source MR Mike R. Manager of Customer Service and Training Building Materials Used the software for: 2+ years ### "Small Company, big service!" December 18, 2024 5.0 I always liked using live chat to interact with customers, but when we launched our Shopify store this year and entered into the world of e-commerce, I learned just how much more Live Chat could do for me. With strategically built campaigns I am now targeting the right customer, with the right message at the right time. Pros It's an easy and convenient way to interact with my customers. Very intuitive to use and allows me to chat with more than one customer as a time. My organization does not use chat bots, only real employees. Cons Some of the e-commerce tools require me to know about website coding, whereas I am a customer service manager. luckily my web team helps so that we can use campaigns and trackers to their full extent Alternatives considered [Gorgias](https://www.capterra.com/p/155357/Gorgias/) Reason for choosing LiveChat We were more comfortable with LiveChat having used it for some years before our e-commerce partners suggested we switch to Gorgias; with a heftier price tag we found Gorgias didn't offer anything that was really above and beyond what we had with LiveChat and we have since began using LiveChat even better! Review Source MM Mason M. Founder and CEO Arts and Crafts Used the software for: Less than 6 months ### "LiveChat... expensive but good." February 21, 2025 3.0 Pros LiveChat has a nice interface and is easy to integrate Cons The pricing of LiveChat is not affordable for small businesses. Alternatives considered [tawk.to](https://www.capterra.com/p/167792/tawk-to/) Reason for choosing LiveChat It looked nice, still deciding if it's worth keeping or not Switched from [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) Looking for a different software to change it up. Review Source RO Rose O. Head of School Management Consulting Used the software for: 2+ years ### "LiveChat in School" July 13, 2025 5.0 Real-time communication is one of the benefits that I gain with LiveChat. Engaging with customers and prospects through LiveChat boost sales and in-turn high ROI. Pros LiveChat facilitates features that enables me to communicate with our private school customers via live chat, email and phone across any device. Cons LiveChat is the most robust customer support program for schools since it is easy to use unlike other alternatives. Review Source VR Verified Reviewer Administrative support Consumer Services Used the software for: 6-12 months ### "Resourceful, efficient and very dependable " September 14, 2025 5.0 Overall, I am very satisfied with Livechat and would highly recommend to my colleagues and other professionals for long term reliable use. Pros The fast, friendly and effective support I receive in a short time frame. I always receive a prompt helpful response from the staff filled with enthusiasm. Cons Although, they are most always helpful and eager to provide the correct information sometimes they are not providing the most current information as to statistics. But for the most part they provide up to date resources. Review Source RC Russ C. SVP Financial Services Used the software for: 2+ years ### "LiveChat is a good program with good feature/functionality" April 11, 2025 4.0 The product is good, but support could be a lot better. Pros Once deployed, it has been solid as a rock. Cons It was a little convoluted to get it setup and going. Review Source NL Nancy L. Sales Director Retail Used the software for: 2+ years ### "Live chat helps our business grow" December 20, 2024 5.0 Its easy to use and I really appreciate the live chat support too. They are very helpful Pros the oppotunity to engage with customers that prefer communicating in the chat rather than over the phone . we can close a lot more sales. Cons dislike that I have to have a license per user which is not as flexible as having a chosen number of licenses with unlimited users like it was before. Review Source WD Willo D. Sales attendant Food & Beverages Used the software for: 6-12 months ### "Livechat is awesome" May 25, 2025 5.0 Pros Being able to connect and chat with anybody that you need to also the different options and cool things it has to offer. Cons I really liked everything about this app there's nothing I can really disagree with or say that it's negative I would definitely tell lots of people about it Review Source GG Gary G. Owner Retail Used the software for: 2+ years ### "Positive Chat" December 19, 2024 5.0 Very positive and useful. Great interactions with customers. Pros Being able to see what the customer is looking at on our website. Like that we can add our own hashtag shortcuts Cons The VPN showing different locations but the customer is not there Review Source IU Ibrahim U. Senior Partner Management Consulting Used the software for: 2+ years ### "What I Encounter with LiveChat" October 22, 2024 5.0 Live chat through LiveChat help resolve customer issues rapidly. Pros Allocating call logging, monitoring and recording features in one place is what I like most about LiveChat. Cons I have never come across drawbacks ever since 2022. Review Source PB Pernia B. Advisor to the Digital Marketing Team Non-Profit Organization Management Used the software for: 2+ years ### "Why I Prefer LiveChat for Live Chat" September 24, 2024 4.0 Pros LiveChat makes it super easy to enhance customer satisfaction by boosting real-time live chat. Customer support for 24/7 has enabled us to retain customers and attract leads. Cons I do not like the fact that LiveChat can’t function in absence of internet connection. Review Source WB Waren B. Director Religious Institutions Used the software for: 1-2 years ### "LiveChat Simple And Transparent " September 23, 2024 5.0 It has really helped improved our engagement with our clients. Pros LiveChat is easy to use and intergrate with other softwares. It has streamlined communications making engagement with clients simple and transparent. Cons I haven't seen anything that seems to be wrong with this platform. Review Source Daniel C. Principal, Commercial Growth Operations Leader Human Resources Used the software for: 6-12 months ### "Livechat immediately adjusts customer service" August 9, 2023 5.0 With Livechat, our customers have real-time access to the Customer Service and Sales department. It is very credible and also easy for novices to learn. Livechat comes with tons of features that benefit customer service reps by enabling them to work faster and more efficiently. The cost is justified, and recently the Livechat group introduced my institution to a Chatbot, which improved the performance of the customer service force by reducing the number of questions they have to answer. I believe Livechat is optimal for companies with customer service areas that wanted to have a training program for their support staff. Institutions that wanted a cost-effective but efficient way to communicate in real time with consumers also found Livechat to be a good fit. Pros Livechat provides a day-by-day chat conversation summary, which offers a synthetic view of the evolution of the day-by-day performance statistics of the customer support area. The chat stickers help me find specific discussions within the thousands of discussions the customer support staff has had with travelers on the website. Livechat comes with a mobile-friendly chat plug-in that fits on the vast majority of the latest generation of smartphone screens. As a result, website users have a good experience when chatting with our representatives, regardless of the size of their computer or mobile screen. Cons Extremely happy with Livechat. There are no complaints that I can think of at this time. Review Source Karan G. software devloper Information Technology and Services Used the software for: 1-2 years ### "This feature is very easy to use and it helpful for the customers and time savier and more efficient for your needs " November 10, 2023 4.0 its very posive expirience with live chat users find it is very easy to use, convenient, and effective Pros customers can simply click on a chat button on capterras websites to start a conversation with an agent. Cons capterra is constantly updating its live chat features Review Source Greg D. Owner Used the software for: 1-2 years ### "LiveChat Connects Me to My Candidates Fast!" February 8, 2018 5.0 I get instant connection to my customers with tons of features, customizations, and robust reporting. Pros What I like most about LiveChat is it's reliability. When I began researching chat applications to recommend to a client for use in their recruiting efforts, I found a lot of options. I also found a lot of issues. Many of the applications I looked at were complicated and glitchy. Then I found LiveChat. LiveChat just worked. It was solid application whether online or on my desktop and it handled chat conversations reliable while offering all the features I was looking for in a manned chat application. When I spoke with a representative from the company, I found out why. LiveChat set out from the beginning to be a manned chat solution and to be the best in the business. I was kind of disappointed with this at the beginning, because I was hoping for a solution to handle both manned and bot style chats. LiveChat didn't have bots, but they were so far above every other manned chat platform, that I had to choose them. Incidentally, they have developed a bot situation since I first signed up with them and it is just as robust. It's called botengine.ai and I highly recommend it. BotEngine integrates seamlessly with LiveChat and both applications work reliably with Facebook Messenger, Web Pages, Landing Pages, and more. LiveChat offers tons of customization, professional looking interfaces, and robust reporting. I can easily use it on my desktop computer, my notebook, my tablet, or my phone. And just like I said before, it just works. Cons If there was anything to dislike about LiveChat, it would be that it is resource-intensive on my iMac. This is a casualty of my business, though. I have to use a lot of memory-hog applications every day, so a lot of times I will enable LiveChat just on my mobile device or my notebook while I'm working at my desk. That way I can still respond to chats without slowing down my main machine. Review Source VR Verified Reviewer SDET Hospital & Health Care Used the software for: 2+ years ### "Livechat is a life savier for healthy customer base and keep them happy" January 14, 2023 5.0 Excels the business by helping keep customers happy.Helps resolve customers issues in jiffy.If users dont have call facility, LiveChat tricks the market Pros Software is very easy to integrate with whatever UI technology we use, javascript/React/AngularJs etcHelps to track user tickets even when tech support team are offline Cons Never came across any issuesSome times server gets hanged in between communication with customers which can be improved Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.