# LiveChat Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is LiveChat the right Live Chat solution for you? Explore 1727 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/62194/LiveChat/reviews/ --- LiveChat 4.6 (1727) [View alternatives](https://www.capterra.com/p/62194/LiveChat/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 21st, 2026 # Reviews of LiveChat Ease of use 4.6 Customer Service 4.6 ## Pros and Cons in Reviews CP Colleen P Director of ProgrammingNon-Profit Organization Management, 11 - 50 employeesUsed the software for: More than 2 years. “LiveChat allows us to connect with job seekers and community members in real time, making it easier to answer questions, provide guidance, and create a welcoming first point of contact.“ April 10, 2026 RE Robert E AdministrationWholesale, 2 - 10 employeesUsed the software for: 1-2 years. “I canceled my LiveChat membership almost a year ago, yet out of nowhere, their system started charging my card in December, January, and February. When I contacted them to request a refund, they flat-out refused, despite the fact that I had already canceled long ago.“ February 27, 2025 DM Dimakatso M ReceptionistHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “LiveChat is the most incredible tool that I use on a daily basis-I like that it enables me to interact with our online visitors via my facility website.“ June 29, 2026 CE Charles E Sales ManagerLogistics and Supply Chain, 2 - 10 employeesUsed the software for: I used a free trial. “Difficult to get it setup and working correctly in my experience.“ May 15, 2026 CP Colleen P Director of ProgrammingNon-Profit Organization Management, 11 - 50 employeesUsed the software for: More than 2 years. “Helpdesk gives our team a more organized way to manage inquiries, track follow-up, and ensure nothing gets missed.“ April 10, 2026 Lamia W FounderLeisure, Travel & Tourism, 2 - 10 employeesUsed the software for: More than 2 years. “The price has increased dramatically over the last few years and this means it is becoming less viable as a customer support tool“ September 8, 2025 CP Colleen P Director of ProgrammingNon-Profit Organization Management, 11 - 50 employeesUsed the software for: More than 2 years. “ChatBot helps us extend support beyond regular office hours by responding to common inquiries and directing people to the right information or next steps.“ April 10, 2026 Michela d Managing directorLegal Services, 2 - 10 employeesUsed the software for: More than 2 years. “I paid for this live chat service for years and it has consistently failed to work properly.“ December 21, 2025 ## Showing most helpful reviews Showing 1-25 of 1727 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Salatiel S. Manager Gambling & Casinos Used the software for: 1-2 years ### "Outstanding Company and Service" July 2, 2026 5.0 My overall experience with LiveChat has been excellent. The platform is easy to use, reliable, and very helpful for managing customer conversations efficiently. It helps our team stay organized, respond faster, and deliver a better support experience to our users. The support team has also been outstanding — patient, professional, and knowledgeable. Overall, LiveChat has been a valuable tool for our business, and I would highly recommend it. Pros Outstanding support experience. I was dealing with a challenging issue where my bot was not working properly, and the HelpDesk.com representative was incredibly patient, professional, and knowledgeable. He guided me step by step, clearly explained what was wrong, and helped me understand exactly what needed to be fixed. His expertise and patience made a difficult situation much easier to resolve. The HelpDesk.com app has also been very helpful for our business by keeping customer conversations organized, making support easier to manage, and helping us provide a better experience to our users. If I could give more than five stars, I would. Truly excellent service. Cons There is not much I dislike about LiveChat. Overall, the experience has been very positive. The only area I would mention is that some advanced settings or bot-related configurations can take a little time to understand at first. However, once properly guided, the platform becomes much easier to use and manage. Overall, this is a minor point compared to the value, reliability, and support the platform provides. Review Source Brian S. Director Computer Software Used the software for: I used a free trial ### "LiveChat + HelpDesk - take a chat and summarize it into a ticket, perfect!" February 22, 2026 5.0 I'm going to buy this product for my business. I plan to sell https://gitopsmanager.io on AWS and Azure Marketplaces. I needed a LiveChat and Support Ticketing system and this is perfect! My app manages kubernetes clusters in AWS / Azure and an opensource suite of tools to enable GitOps build and deployment globally. LiveChat and HelpDesk are critical to my success in offering great support experience to my customers. Pros I tried HubSpot in terms of live chat and notifications and was really disappointed. Then I read about LiveChat + HelpDesk and thought I would give it a try. the LiveChat notifications work on every message, I was also able to transform a conversation into a ticket when the chat ended with a workflow automation that worked the first time! Cons the workflow automations were an obscure checkbox on the my user profile to enable beta features and the AI chat bot didn't help, but when I got to a real person this was quick. Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing LiveChat the cost was much higher than LiveChat + HelpDesk Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) notifications didn't work well. This was a deal breaker for me. Review Source VR Verified Reviewer Managing director Legal Services Used the software for: 2+ years ### "Unreliable service, wasted money, no support" December 21, 2025 1.0 I paid for this live chat service for years and it has consistently failed to work properly. The system disconnects on its own without any warning, incoming client chat requests are not notified, and messages are missed entirely. As a result, both we and our clients were left frustrated and dissatisfied. The software is unreliable, outdated in its logic, and poorly designed. It behaves differently depending on whether it is used via browser or mobile, with absurd functional limits for a paid professional service. Managing it is laborious and pointless. It provides no benefit to client support and actively damages it. Despite these ongoing failures, payments were taken regularly. I never received proper assistance or meaningful technical support, despite repeated problems over time. The service never matched what was promised or reasonably expected. We have cancelled our account and are waiting for a refund. This service wasted time, money, and caused continuous operational stress. I strongly advise avoiding it. Pros Nothing. No reliable functionality, no support, no benefit for client management. The only positive aspect was the initial promise of a multi-site live chat solution, which on paper appeared suitable for managing client enquiries across several websites. Unfortunately, this promise was never fulfilled in practice. Beyond the basic concept, there was no real advantage, no reliability, and no tangible benefit in daily operations. The service failed to deliver any meaningful positive experience over the years of use. Cons The service disconnects without warning. Incoming chat requests receive no alerts. Browser use breaks mobile use and the reverse occurs. Functional limits are absurd for a paid service. The platform feels obsolete, slow, and exhausting to manage. Support was absent despite years of payments. Clients complained due to missed messages and lack of responses. Review Source SG Swagat G. Founder and CEO Arts and Crafts Used the software for: Less than 6 months ### "Great Live Chat plugin for WordPress websites" April 17, 2026 5.0 Pros LiveChat plugin has really helped us with the activating livechat feature on our business website. It is easy to set up, very reliable and has helped us capture more leads and close more sales. Cons The pricing is something that could be improved. It feels a bit high if compared with other competitors. Switched from [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) Just wanted to try a new product, there was no specific reason. Review Source LT Lisa T. Onwer Construction Used the software for: Less than 6 months ### "Best feature, integration, and automation mix" March 3, 2026 5.0 smooth and easy so far. All of our set up issue were handled quickly by support chat and the knowledge base. Pros Best mix or features, integrations, and automation for a website chat service. I did a lot of research and signed up for a lot of free trial and this service won out. Chatbot integration was a major reason for this. Cons nothing so far, used this service back in 2021 and coming back to it after current tool fell behind in features. Alternatives considered [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) Reason for choosing LiveChat Easier to automate, better for no code low code Switched from [Pure Chat](https://www.capterra.com/p/141708/Pure-Chat/) Better features and integration with our existing tools Review Source LN Larry N. Customer Service Coordinator Electrical/Electronic Manufacturing Used the software for: 2+ years ### "LiveChat: More than a valuable tool" March 27, 2025 5.0 I've been using LiveChat to support 2 web sites for our company for about 9 years and find that it's more than a valuable tool. True, we use it for a highly technical website and basically serve in a reactive role. The canned responses have saved us time and is great for new agents who don't quite have all the answers. Having the app on my phone also gives me freedom to leave my desk but not miss any incoming chats. But LiveChat is also a big part of improving our customer relations. The customers really enjoy getting immediate help the moment they need it. We also onboard new customers who are inquiring about our services and prices - in real time! LiveChat has become a permanent part of our customer service experience. It is invaluable in supporting current customers and winning new ones! Pros LiveChat is so easy for new employees to grasp basic concepts and start using it. It's very similar to texting or messaging apps on anyone's phone. Cons Although rarely needed, the support is best done through email. Their chat box for customer service seems to be a bot, which can be frustrating to use. Alternatives considered [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/) Reason for choosing LiveChat SSC was cost-prohibitive when comparing features. SSC was the LiveChat was an integrated product that had a more elegant and feature-rich interface. But we couldn't justify the cost of implementing it when compared with LiveChat. Review Source RE Robert E. Administration Wholesale Used the software for: 1-2 years ### "Avoid This Company – Fraudulent Charges & Terrible Customer Service" February 27, 2025 1.0 I’ve since issued a chargeback with Capital One to recover my money. On top of that, their service is way overpriced for what they offer. You’re much better off using Zoho Chatbot, which provides far better value and customer support. Avoid LiveChat at all costs! Pros Avoid This Company – Fraudulent Charges & Terrible Customer Service Cons I canceled my LiveChat membership almost a year ago, yet out of nowhere, their system started charging my card in December, January, and February. When I contacted them to request a refund, they flat-out refused, despite the fact that I had already canceled long ago. This company is fraudulent, and their billing practices are highly questionable Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Soho Chatbot allows you to customize frequently. Ask questions. The chat bought then responds based on your customizations saves you time and money and allows you to focus on your company rather than answering the same questions over zoho chat bot is the best Review Source PB Pritijeet B. OMNI Marketing Retail Used the software for: 2+ years ### "Live Chat Feed Back" June 5, 2026 5.0 LC portal functionalities are really good and easy for us to manage the customer, however billing payment & annual renewal are challenging for us. Pros Customer Support was exceelent & LC portal functionalities are really good and easy for us to manage the customers. Cons I would like to highlight a few concerns regarding the recently introduced billing system, pricing structure, and subscription plans, which were implemented without prior consultation or alignment with our requirements. Additionally, the monthly Premium API payment process presents operational challenges for our organization. The payments currently require an American Express card, whereas our company policy does not permit the use of personal cards for business-related transactions. Furthermore, processing monthly payments involves multiple approval layers, making the process time-consuming and administratively cumbersome. To address these challenges, I would request the introduction of an annual prepaid API subscription package. An annual billing option would simplify procurement, reduce administrative overhead, ensure uninterrupted service, and better align with corporate payment and approval processes. I request you to consider this feedback and evaluate the feasibility of introducing annual prepaid API plans for enterprise and business users. Review Source DM Dimakatso M. Receptionist Health, Wellness and Fitness Used the software for: 2+ years ### "My 4+ Years Experience with LiveChat" June 29, 2026 5.0 It is through LiveChat that we have been able to attract more patients and close more deals in my organization. Pros LiveChat is the most incredible tool that I use on a daily basis-I like that it enables me to interact with our online visitors via my facility website. Cons All has been super cool on my end-I wasn’t the one who integrated it to our website, so I won’t venture much i to technicality. Review Source JK Jason K. CEO Wholesale Used the software for: 1-2 years ### "Excellent support" June 17, 2026 5.0 Very pleased. I enjoy the product and it is comforting to have such good support available, very happy Pros \[sensitive content hidden\] was very patient with me. He made it very easy to resolve my issue and I was delighted with the service Cons I was a little daunted at first finding my way around the subscritpion offers by chat support was superb Review Source MR Mike R. Manager of Customer Service and Training Building Materials Used the software for: 2+ years ### "Small Company, big service!" December 18, 2024 5.0 I always liked using live chat to interact with customers, but when we launched our Shopify store this year and entered into the world of e-commerce, I learned just how much more Live Chat could do for me. With strategically built campaigns I am now targeting the right customer, with the right message at the right time. Pros It's an easy and convenient way to interact with my customers. Very intuitive to use and allows me to chat with more than one customer as a time. My organization does not use chat bots, only real employees. Cons Some of the e-commerce tools require me to know about website coding, whereas I am a customer service manager. luckily my web team helps so that we can use campaigns and trackers to their full extent Alternatives considered [Gorgias](https://www.capterra.com/p/155357/Gorgias/) Reason for choosing LiveChat We were more comfortable with LiveChat having used it for some years before our e-commerce partners suggested we switch to Gorgias; with a heftier price tag we found Gorgias didn't offer anything that was really above and beyond what we had with LiveChat and we have since began using LiveChat even better! Review Source AL Antony L. Ecommerce Manager Business Supplies and Equipment Used the software for: Less than 6 months ### "Good chat focused app with lots of features" February 7, 2025 5.0 Pros Good support, easy to use and integrate, good customisation & loaded with features. Cons There are some features which don't have an option to toggle off. Alternatives considered [Gorgias](https://www.capterra.com/p/155357/Gorgias/) Reason for choosing LiveChat Lacking chat focused features and some core functionality we required such as automated internal email transcripts. Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Zendesk offered poor widget customisation and the support was not very good. Review Source SD Segun D. Digital Marketing Manager Human Resources Used the software for: 2+ years ### "What I Comprehend about LiveChat" August 31, 2025 5.0 Pros It was easy to implement and use LiveChat without third-party intervention. I like that it allows me to communicate with customers and prospects via live chat and video. Cons Even though LiveChat lack capabilities for global enterprises, it suites the needs for my Human Resources agency. Review Source EG Edgaras G. Digital Marketing Specialist Broadcast Media Used the software for: 2+ years ### "Enables the basics of customer management." July 10, 2025 5.0 Theoretically, all problems that arises in sales and extend into upstream or downstream processes are solvable. Essentially, this means that the system supports me in solving my customer's problems and thanks to a central database and a 360 degree view, I quickly have all the relevant information at my fingertips. Pros A simple user interface with the ability to incorporate customizations. Shortcuts for filters, reminders and to-dos. The option to automatically hide information ensures confidentiality. It also offers specialized support, including a cloud based integration system for increased security in various areas. Cons I'm a happy and confident customer working with LiveChat. The system might be a bit confusing at first glance and due to the large range of functions, it takes some time to get used to it. Review Source RC Russ C. SVP Financial Services Used the software for: 2+ years ### "LiveChat is a good program with good feature/functionality" April 11, 2025 4.0 The product is good, but support could be a lot better. Pros Once deployed, it has been solid as a rock. Cons It was a little convoluted to get it setup and going. Review Source GG Gary G. Owner Retail Used the software for: 2+ years ### "Positive Chat" December 19, 2024 5.0 Very positive and useful. Great interactions with customers. Pros Being able to see what the customer is looking at on our website. Like that we can add our own hashtag shortcuts Cons The VPN showing different locations but the customer is not there Review Source WD Willo D. Sales attendant Food & Beverages Used the software for: 6-12 months ### "Livechat is awesome" May 25, 2025 5.0 Pros Being able to connect and chat with anybody that you need to also the different options and cool things it has to offer. Cons I really liked everything about this app there's nothing I can really disagree with or say that it's negative I would definitely tell lots of people about it Review Source HB Holly B. Owner Retail Used the software for: 6-12 months ### "5 stars! Appreciate the ability to have this amazing service available" January 3, 2025 5.0 Love having this ability to chat live with customers who have questions. Saves me from countless emails and phone calls. Live chat provides an amazing opportunity for the customers to receive service and communication quickly and provides legitimacy to our shop and brand Pros Great service during initial set up. (and any questions)... I love that it is easy for customers to get in touch with us easily and the app doesn't slow my website down! Cons I would like to set up hours for the program to be on and off (under my plan). I am a one woman show - so no of course I am not going to be available at 1am EST ! - but the PCT people think we should!! Review Source IU Ibrahim U. Senior Partner Management Consulting Used the software for: 2+ years ### "What I Encounter with LiveChat" October 22, 2024 5.0 Live chat through LiveChat help resolve customer issues rapidly. Pros Allocating call logging, monitoring and recording features in one place is what I like most about LiveChat. Cons I have never come across drawbacks ever since 2022. Review Source PB Pernia B. Advisor to the Digital Marketing Team Non-Profit Organization Management Used the software for: 2+ years ### "Why I Prefer LiveChat for Live Chat" September 24, 2024 4.0 Pros LiveChat makes it super easy to enhance customer satisfaction by boosting real-time live chat. Customer support for 24/7 has enabled us to retain customers and attract leads. Cons I do not like the fact that LiveChat can’t function in absence of internet connection. Review Source JB Jessica B. Digital content creator Broadcast Media Used the software for: 2+ years ### "Live chat is so stress free." September 18, 2024 5.0 Stress free and highly effective communication tool at my convenience. Pros Able to communicate effectively with someone especially when I’m unable to talk because background noise etc. Cons Having to wait for the agent to come on the chat and the fact that some times it goes off after few minutes of inactivity. Review Source JA Jackson A. Management Consultant Human Resources Used the software for: 2+ years ### "Live chat is better than Phone or Email Support" August 29, 2023 5.0 Pros It is a convenient and cost-effective communication channel that enables businesses to connect with their customer in real-time, address multiple queries simultaneously, and generate higher customer satisfaction levels. Cons There are some drawbacks to live chat which include a lack of personal touch, technical challenges that can impact negatively on transactions, language barriers, limited functionality, and agent non-availability on a real-time basis. Review Source AGV Amytha Grace V. Sales and Customer Service Associate Retail Used the software for: 2+ years ### "I panic when I hear the knock knock." August 30, 2023 5.0 My experience with LiveChat is worthwhile. Aside from it's really serving it's purpose for our business, it does not make our lives complicated. Pros As part of general sales support of our company, this software was probably the easiest that I dealt with when I was learning all our tools. It's very user-friendly, not complicated, all the buttons can be learned, and the important function of getting in touch with a customer was quick and easy. We can send photos, links, files, or what not just to make things clear to our customers. We were able to generate additional sales when we started using this app because our customer don't need to call us anymore. We were able to assist them with whatever concerns they have whether it's sales or customer service by just chatting, so this makes their lives more convenient. As an agent of our company, we know that our business is good when we always here the knock knock sound of this app because there's a potential customer on the other end. Cons First, I'd say the cost of this app. There are other options for the same service that is cheaper that this. Second, how big of a file this app is. Desktop wise, it's fine. But on the phone, it takes up quite a storage space. Review Source HH Hannah H. HR and Accounting Specialist Computer Hardware Used the software for: 1-2 years ### "LiveChat is the perfect tool for our Sales and Support efforts!" February 27, 2024 5.0 LiveChat is a great feature to have on our website and has increased our Sales. It integrates seamlessly with Outlook email, giving me daily updates on any chats I missed. It makes follow-up easy. Pros How easy it is to use! LiveChat is a great feature to have on our website and has increased our Sales. Cons It seems to be a great product. I don't have any Cons Review Source Dan J. Owner Marketing and Advertising Used the software for: 6-12 months ### "Live chat is a feature that allows individuals to communicate with each other in real time" December 24, 2022 5.0 Convenience: Customers can communicate with businesses through live chat from any device with an internet connection, making it a convenient option for those who may not have access to a phone or who prefer to communicate digitally. Pros Quick response times: Live chat allows businesses to quickly respond to customer inquiries, helping to resolve issues and improve the customer experience Cons There are several potential drawbacks to using live chat as a customer service or support tool: Limited hours of operation: Live chat may not be available 24/7, which means that customers may not be able to get help when they need it. Limited ability to handle complex issues: Live chat is generally best suited for handling simple, straightforward questions or issues. More complex or technical problems may be better suited for phone or email support. Limited ability to handle multiple customers at once: Live chat agents can typically only handle one conversation at a time, which means that customers may have to wait for a response if the agent is busy with another customer. Limited ability to handle non-text based communication: Live chat is a text-based communication channel, which means that it may not be suitable for customers who have difficulty reading or writing, or for handling visual or audio-based issues. Potential for misunderstandings: Live chat conversations can be more prone to misunderstandings than other forms of communication, as there is no visual or auditory context to help convey meaning. This can lead to frustration for both customers and support staff. Reason for choosing LiveChat Increased customer satisfaction: Live chat allows businesses to address customer concerns and resolve issues in a timely manner, which can lead to increased customer satisfaction. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.