# LiveChat Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is LiveChat the right Live Chat solution for you? Explore 1724 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/62194/LiveChat/reviews --- LiveChat 4.6 (1724) [View alternatives](https://www.capterra.com/p/62194/LiveChat/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of LiveChat Ease of use 4.6 Customer Service 4.6 ## Pros and Cons in Reviews CP Colleen P Director of ProgrammingNon-Profit Organization Management, 11 - 50 employeesUsed the software for: More than 2 years. “LiveChat allows us to connect with job seekers and community members in real time, making it easier to answer questions, provide guidance, and create a welcoming first point of contact.“ April 10, 2026 Michela d Managing directorLegal Services, 2 - 10 employeesUsed the software for: More than 2 years. “I paid for this live chat service for years and it has consistently failed to work properly.“ December 21, 2025 Michela d Managing directorLegal Services, 2 - 10 employeesUsed the software for: More than 2 years. “The only positive aspect was the initial promise of a multi-site live chat solution, which on paper appeared suitable for managing client enquiries across several websites.“ December 21, 2025 RE Robert E AdministrationWholesale, 2 - 10 employeesUsed the software for: 1-2 years. “I canceled my LiveChat membership almost a year ago, yet out of nowhere, their system started charging my card in December, January, and February. When I contacted them to request a refund, they flat-out refused, despite the fact that I had already canceled long ago.“ February 27, 2025 CP Colleen P Director of ProgrammingNon-Profit Organization Management, 11 - 50 employeesUsed the software for: More than 2 years. “Helpdesk gives our team a more organized way to manage inquiries, track follow-up, and ensure nothing gets missed.“ April 10, 2026 Michela d Managing directorLegal Services, 2 - 10 employeesUsed the software for: More than 2 years. “The service disconnects without warning.“ December 21, 2025 CP Colleen P Director of ProgrammingNon-Profit Organization Management, 11 - 50 employeesUsed the software for: More than 2 years. “ChatBot helps us extend support beyond regular office hours by responding to common inquiries and directing people to the right information or next steps.“ April 10, 2026 CE Charles E Sales ManagerLogistics and Supply Chain, 2 - 10 employeesUsed the software for: I used a free trial. “Difficult to get it setup and working correctly in my experience.“ May 15, 2026 ## Showing most helpful reviews Showing 1-25 of 1724 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Scott M. Owner Alternative Dispute Resolution Used the software for: 1-2 years ### "Waxstop - \[sensitive content hidden\] Saved ME" April 1, 2026 5.0 very good platform. Pros \[sensitive content hidden\] got me back into my old account as i was still being charged but wasnt using it for so long. Cons nothing Review Source SG Swagat G. Founder and CEO Arts and Crafts Used the software for: Less than 6 months ### "Great Live Chat plugin for WordPress websites" April 17, 2026 5.0 Pros LiveChat plugin has really helped us with the activating livechat feature on our business website. It is easy to set up, very reliable and has helped us capture more leads and close more sales. Cons The pricing is something that could be improved. It feels a bit high if compared with other competitors. Switched from [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) Just wanted to try a new product, there was no specific reason. Review Source CE Charles E. Sales Manager Logistics and Supply Chain Used the software for: I used a free trial ### "LiveChat experience" May 15, 2026 3.0 Good customer support, but very difficult to set up and learn to use. I have spent many hours trying to get the app to work on both my office PC and my iphone. Pros It is a very comprehensive app, with many features and will be very useful once I learn how to use it. Customer support has been very good overall. Cons Very complicated. Difficult to get it setup and working correctly in my experience. I will know more once I have used it for a few weeks. For now, I am not that impressed. Switched from [Drift](https://www.capterra.com/p/227417/Drift/) Drift discontinued supporting the product Review Source Brian S. Director Computer Software Used the software for: I used a free trial ### "LiveChat + HelpDesk - take a chat and summarize it into a ticket, perfect!" February 22, 2026 5.0 I'm going to buy this product for my business. I plan to sell https://gitopsmanager.io on AWS and Azure Marketplaces. I needed a LiveChat and Support Ticketing system and this is perfect! My app manages kubernetes clusters in AWS / Azure and an opensource suite of tools to enable GitOps build and deployment globally. LiveChat and HelpDesk are critical to my success in offering great support experience to my customers. Pros I tried HubSpot in terms of live chat and notifications and was really disappointed. Then I read about LiveChat + HelpDesk and thought I would give it a try. the LiveChat notifications work on every message, I was also able to transform a conversation into a ticket when the chat ended with a workflow automation that worked the first time! Cons the workflow automations were an obscure checkbox on the my user profile to enable beta features and the AI chat bot didn't help, but when I got to a real person this was quick. Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing LiveChat the cost was much higher than LiveChat + HelpDesk Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) notifications didn't work well. This was a deal breaker for me. Review Source CP Colleen P. Director of Programming Non-Profit Organization Management Used the software for: 2+ years ### "Excellent Tools for Responsive and Efficient Client Service" April 10, 2026 5.0 As a non-profit employment service organization, Opportunities for Employment (OFE) values tools that help us respond quickly, professionally, and consistently to the people we serve. LiveChat, ChatBot, and Helpdesk have been very beneficial for our team. LiveChat allows us to connect with job seekers and community members in real time, making it easier to answer questions, provide guidance, and create a welcoming first point of contact. ChatBot helps us extend support beyond regular office hours by responding to common inquiries and directing people to the right information or next steps. Helpdesk gives our team a more organized way to manage inquiries, track follow-up, and ensure nothing gets missed. Together, these tools have improved our responsiveness, strengthened the client experience, and helped us serve people more efficiently. Pros LiveChat, ChatBot, and Helpdesk have been excellent tools for OFE. They have helped us improve responsiveness, organize inquiries, and provide better support to the job seekers and community members we serve. LiveChat makes real-time communication easy, ChatBot helps with quick answers and after-hours support, and Helpdesk keeps our team coordinated and efficient. These tools have strengthened our service delivery and improved the overall client experience. Cons Setting up LiveChat and a ChatBot can be a bit overwhelming, but the support team is excellent and will walk you through any challenges that occur. Review Source Bill L. Vice President of Sales and Operations Information Technology and Services Used the software for: 1-2 years ### "Good Chat Option for Websites" April 21, 2026 4.0 Overall, it’s been solid and reliable. It’s easy to use, helps teams respond faster, and keeps support organized in one place. The main downside is cost as you scale, but the day-to-day experience is smooth and efficient. Pros It’s easy to set up and use, keeps all chats in one place, and makes it simple for agents to respond quickly. The automation and reporting features also save time and help track performance. Cons Pricing can get high as you add more agents, and some of the advanced customization and reporting options feel limited unless you upgrade or use extra tools. Review Source Joseph H. Executive Director Government Relations Used the software for: 6-12 months ### "How to get to the bottom of an upgrade or downgrade" April 2, 2026 5.0 Quick. Easy to use. Easy to reach someone. Easy to navigate. Completely useful in every way one should expect from a LiveChat. Pros Everything! But is a bit pricey overall. I really like the way it is added seamlessly into my websites. Cons Price for upgrade beyond Starter Plan. If only there was a better way to upgrade to at least one more seat without being charged so much more than only one seat. Review Source CP Chris P. Supervisor Computer Software Used the software for: 1-2 years ### "LiveChat saves us!" May 14, 2026 5.0 We use LiveChat daily! Their platform is extremely stable and we have never experienced an outage. The multitude of settings really allows us to customize our and the customer experience. Pros The cost per user is a great value and the integrations we can set up are fantastic! Our customers have never had a negative experience with the chat program. Cons Their AI Bot is pretty good, but could be a little less obviously a bot. This is only for our support from them, not customer facing though. Very minor Review Source TN Travis N. Digital Director Automotive Used the software for: 2+ years ### "Great customer service! 10/10" April 29, 2026 5.0 Pros The customer service provided by \[sensitive content hidden\]! Everything has been smooth since onboarding and have had no issues and it's really easy to use! Cons Not really anything that I don't like about Livechat. Customer service has been absolutely phenomenal. Review Source DM David M. Analyst Food Production Used the software for: 1-2 years ### "Increases Productivity" April 29, 2026 5.0 Positive one. I will continue to use it. As I mentioned earlier, it helps with my productivity. Being able to do multiple things at once Pros It offers me the opportunity to communicate with any questions or comments I have while allowing me to continue working in the background Cons Sometimes it seems like it lags. Not sure if it is the system though or if the person on the other side is just taking time to answer. Review Source PB Paul B. Customer Experience Manager Sports Used the software for: 2+ years ### "Use LiveChat, you can't go wrong!" May 6, 2025 5.0 More than 3 years full time, managing thousands of chats. The Archives page shows 20,847 right now. Not that bad, right? I think it's a very good tool, I loved it in the past when it had the tickets management integrated, then there has been the switch off to HelpDesk at the beginning of this year, which, after some hiccups, it has been positively finalised, and now we are just one month before the next huge update, with the one Text App combining multiple tools into one, so I guess it will be the same as before. For our company audience no chat bot has been used, our customers ask for an in person chat, although several times I've been asked if I were human. With all the experience accumulated with time, a good knowledge of our current offers, and the aid of canned responses, you can quickly reply to any question, and this may feel like robotic. Pros It works! There are so many positive aspects that there is not one that stands out, which means that the tool is correctly balanced to provide all the features needed. Cons I cannot remove nor rename a segment, this is a long time bug, I am used to, meaning that I can remove or rename it, but it then reappears 🤷‍♀️ Review Source AM Andrew M. Owner Design Used the software for: 2+ years ### "My Review of LiveChat" April 21, 2025 5.0 Pros LiveChat enhances real-time messaging which keeps our website visitors engaged. Mobile support for both iOS and Android apps is another great aspect. Cons Ever since I incorporated LiveChat in 2022, I have never come across bugs. Review Source RC Russ C. SVP Financial Services Used the software for: 2+ years ### "LiveChat is a good program with good feature/functionality" April 11, 2025 4.0 The product is good, but support could be a lot better. Pros Once deployed, it has been solid as a rock. Cons It was a little convoluted to get it setup and going. Review Source GB Gopa B. Group Manager - Training Information Technology and Services Used the software for: 2+ years ### "LiveChat nextGen app" December 17, 2024 5.0 I liked using it. The team found canned messages helpful. Pros interactive, fast and very helpful for business purposes. Cons Dont know if they encrypt messages. if they do great...if not they should do it and can release it for mass consumption. Review Source GG Gary G. Owner Retail Used the software for: 2+ years ### "Positive Chat" December 19, 2024 5.0 Very positive and useful. Great interactions with customers. Pros Being able to see what the customer is looking at on our website. Like that we can add our own hashtag shortcuts Cons The VPN showing different locations but the customer is not there Review Source WD Willo D. Sales attendant Food & Beverages Used the software for: 6-12 months ### "Livechat is awesome" May 25, 2025 5.0 Pros Being able to connect and chat with anybody that you need to also the different options and cool things it has to offer. Cons I really liked everything about this app there's nothing I can really disagree with or say that it's negative I would definitely tell lots of people about it Review Source OI Olanrewaju I. National Vice Chairman Religious Institutions Used the software for: 2+ years ### "Live Chat 💬 Boost Customer Satisfaction which Get Enhanced by LiveChat" November 4, 2024 5.0 Pros LiveChat allows me to record and monitor calls in one single integrated repository. Issue tracking and incident management are other key relishes which I gain with LiveChat. Cons I have never experienced issues when using LiveChat, even though I don’t use it on a daily basis. Review Source SL Shea L. Ecommerce Specialist Sporting Goods Used the software for: 2+ years ### "Easy to Use!" October 22, 2024 5.0 Pros easy to sort and I love the ability to save answers to common questions! Cons I truly cannot think of a complaint, it is pretty seamless. Review Source WB Waren B. Director Religious Institutions Used the software for: 1-2 years ### "LiveChat Simple And Transparent " September 23, 2024 5.0 It has really helped improved our engagement with our clients. Pros LiveChat is easy to use and intergrate with other softwares. It has streamlined communications making engagement with clients simple and transparent. Cons I haven't seen anything that seems to be wrong with this platform. Review Source RS Rebecca S. Ny Environmental Services Used the software for: Less than 6 months ### "Good and easy" October 11, 2024 5.0 Pros The ease of using it. Not much work to put into using it Cons Could have a faster loading time when sending and receiving chats Review Source VR Verified Reviewer Expert English instructor Education Management Used the software for: 2+ years ### "Live chat " August 6, 2023 4.0 I recommend every one to join it Pros I like live chat because of many reasons issues are solved quickly and the interaction is easy Cons It's not free.youcant reach on time when customers need you.when customers repeat their issues they face trouble Review Source Daniel C. Principal, Commercial Growth Operations Leader Human Resources Used the software for: 6-12 months ### "Livechat immediately adjusts customer service" August 9, 2023 5.0 With Livechat, our customers have real-time access to the Customer Service and Sales department. It is very credible and also easy for novices to learn. Livechat comes with tons of features that benefit customer service reps by enabling them to work faster and more efficiently. The cost is justified, and recently the Livechat group introduced my institution to a Chatbot, which improved the performance of the customer service force by reducing the number of questions they have to answer. I believe Livechat is optimal for companies with customer service areas that wanted to have a training program for their support staff. Institutions that wanted a cost-effective but efficient way to communicate in real time with consumers also found Livechat to be a good fit. Pros Livechat provides a day-by-day chat conversation summary, which offers a synthetic view of the evolution of the day-by-day performance statistics of the customer support area. The chat stickers help me find specific discussions within the thousands of discussions the customer support staff has had with travelers on the website. Livechat comes with a mobile-friendly chat plug-in that fits on the vast majority of the latest generation of smartphone screens. As a result, website users have a good experience when chatting with our representatives, regardless of the size of their computer or mobile screen. Cons Extremely happy with Livechat. There are no complaints that I can think of at this time. Review Source Karan G. software devloper Information Technology and Services Used the software for: 1-2 years ### "This feature is very easy to use and it helpful for the customers and time savier and more efficient for your needs " November 10, 2023 4.0 its very posive expirience with live chat users find it is very easy to use, convenient, and effective Pros customers can simply click on a chat button on capterras websites to start a conversation with an agent. Cons capterra is constantly updating its live chat features Review Source Greg D. Owner Used the software for: 1-2 years ### "LiveChat Connects Me to My Candidates Fast!" February 8, 2018 5.0 I get instant connection to my customers with tons of features, customizations, and robust reporting. Pros What I like most about LiveChat is it's reliability. When I began researching chat applications to recommend to a client for use in their recruiting efforts, I found a lot of options. I also found a lot of issues. Many of the applications I looked at were complicated and glitchy. Then I found LiveChat. LiveChat just worked. It was solid application whether online or on my desktop and it handled chat conversations reliable while offering all the features I was looking for in a manned chat application. When I spoke with a representative from the company, I found out why. LiveChat set out from the beginning to be a manned chat solution and to be the best in the business. I was kind of disappointed with this at the beginning, because I was hoping for a solution to handle both manned and bot style chats. LiveChat didn't have bots, but they were so far above every other manned chat platform, that I had to choose them. Incidentally, they have developed a bot situation since I first signed up with them and it is just as robust. It's called botengine.ai and I highly recommend it. BotEngine integrates seamlessly with LiveChat and both applications work reliably with Facebook Messenger, Web Pages, Landing Pages, and more. LiveChat offers tons of customization, professional looking interfaces, and robust reporting. I can easily use it on my desktop computer, my notebook, my tablet, or my phone. And just like I said before, it just works. Cons If there was anything to dislike about LiveChat, it would be that it is resource-intensive on my iMac. This is a casualty of my business, though. I have to use a lot of memory-hog applications every day, so a lot of times I will enable LiveChat just on my mobile device or my notebook while I'm working at my desk. That way I can still respond to chats without slowing down my main machine. Review Source VR Verified Reviewer SDET Hospital & Health Care Used the software for: 2+ years ### "Livechat is a life savier for healthy customer base and keep them happy" January 14, 2023 5.0 Excels the business by helping keep customers happy.Helps resolve customers issues in jiffy.If users dont have call facility, LiveChat tricks the market Pros Software is very easy to integrate with whatever UI technology we use, javascript/React/AngularJs etcHelps to track user tickets even when tech support team are offline Cons Never came across any issuesSome times server gets hanged in between communication with customers which can be improved Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.