# Page 11 | LiveChat Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 11 - Is LiveChat the right Conversational AI Platform solution for you? Explore 1713 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/62194/LiveChat/reviews

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LiveChat

4.6 (1713)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 7th, 2026

# Page 11 - Reviews of LiveChat

## Showing most helpful reviews

Showing 251-275 of 1713 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VR

Verified Reviewer  
Communications Manager  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Great chat option for your website"

September 30, 2019

4.0

Overall it's been a great experience. Anytime I've had a question about a feature or functionality, customer service reps have been quick to respond and helped to find an answer.

Pros

I love how easy this software is to use "out of the box." Simply install it, add the code to your website, and then you're good to go. It's intuitive and simple to figure out. Having the ability to add tags and canned responses makes a huge difference too.

Cons

Their app (iPad at least) lacks some of the features that the desktop app or web version offer. Since I primary use it on a desktop or laptop, that isn't a deal breaker for me.

Review Source

VR

Verified Reviewer  
Sr. Manager, Marketing & Sales Operations  
Computer Software  
Used the software for: 2+ years

### "Decent chat tool, but falling behind others in functionality"

February 12, 2019

4.0

Pros

I like the custom agent routing options that LiveChat offered. We have multiple products in multiple regions, all of which are handled by different SDRs. It was very valuable to create routing rules based on those, as well as rollover priority rules for who should be the backup in case the designated SDR is unavailable/non-responsive.

Cons

I feel like LiveChat has not done a good job of keeping up with competitors from a functionality standpoint. Articifical Intelligence is leading many website chat conversions, and the bot experience with LiveChat was very limited.

Review Source

SG

Sonu G.  
Customer service  
Consumer Services  
Used the software for: 1-2 years

### "Review of livechat"

October 29, 2022

5.0

I am happy to use this application for chatting with my friends and family. Thanks to the person who create this application. Everyone is happy to use this application

Pros

I am so glad to use the livechat. It is most easy to communicate to my friends, colleagues and family as well. It can be used as business purposes. It is very fast to do the things and also very easy to handle the application. All kind of generation people can use this application.

Cons

I wish to say that to improve the logo design. Design have to change too another level. If most uncomfortable thing in this application is that we can't send lengthy videos.

Review Source

Vikas H.  
Senior Sales Consultant  
Electrical/Electronic Manufacturing  
Used the software for: 2+ years

### "Best live chat experience with LiveChat"

December 15, 2020

5.0

Overall experience with LiveChat has been good so far. It is really easy to get it on your website and you can also customize your template to match with your website theme. You can efficiently track whatever happens on chat. On the top of all it provides you with a ticketing system as you generate tickets for your clients and you can track everything with it.

Pros

What I really like about LiveChat is that clients can share images with us real-time and it allows our staff to understand the concerns accurately and efficiently.

Cons

It would be really great if they can lower down the pricing a little though the features that we with LiveChat are amazing.

Review Source

AP

Anna P.  
Physiotherapist  
Health, Wellness and Fitness  
Used the software for: I used a free trial

### "LiveChat review"

July 6, 2023

5.0

Overall, I enjoy using LiveChat as your customers can get to you much quicker than on the phone. You are notified and have a history of your chat. I think it is efficient for both the business owner and customer.

Pros

I like that you can instantly chat with the customer and that they are not waiting for a long time.

Cons

Sometimes it is not as easy to share files with the customer or direct them on how to locate the information they are looking for.

Review Source

VR

Verified Reviewer  
Live Chat Specialist  
Real Estate  
Used the software for: 1-2 years

### "Great platform"

April 15, 2019

5.0

Pros

Great platform, I am a live chat specialist so I use this platform on a daily basis. I love how you can see exactly what page your visitor came from, How long they were on the page, whether they are a returning visitor, where they are located and much more. The platform also has great integrations such as with Infusionsoft. You can set sales goals and assign specific visitors to different team members depending on the department.

Cons

I have experienced issues with the phone app and desktop application where I have taken chats on my phone and then logged out to then log into the desktop application to find that it logged me into my desktop application and missed chats. Other than that it is a great application.

Review Source

VR

Verified Reviewer  
Digital Marketing Manager  
Telecommunications  
Used the software for: 2+ years

### "Customer Services Saver"

October 18, 2023

5.0

Pros

Can be integrated on website and app. additional plus to SMS. custom customer segmentation to help in future targeting and know your audience

Cons

If you want better security features, it will be quite expensive.

Review Source

can A.  
manager  
Retail  
Used the software for: 2+ years

### "owner manager "

November 12, 2022

5.0

Pros

easy to use and learn to teach with people

Cons

communication can be faster jam happen sometime

Review Source

MK

Mourine K.  
Customer care  
Cosmetics  
Used the software for: 1-2 years

### "Reen kym"

September 23, 2023

5.0

Easy and simple

Pros

It's very easy to use an loving i like to use because it's simple to use

Cons

Not all customers you are able to reach

Review Source

Luis U.  
Senior Sales Engineer  
Computer Networking  
Used the software for: 2+ years

### "Good experience working with LiveChat"

October 6, 2020

5.0

It has been a very useful tool to increase and improve the contact with our customers and prospects .

Pros

The routing capabilities to search for available agents and to forward automatically the chats when there is no available agents

Cons

The agent interface need translation to Spanish , the rest of the features are good to have a good communications with the visitors in our webpage

Review Source

FS

Frederico S.  
Product Developer  
Design  
Used the software for: 2+ years

### "Application that optimizes customer service and loyalty"

May 10, 2022

5.0

Pros

I found it to be an excellent and very useful application for customer service and super easy to embed in a website or e-commerce without having to have super technical knowledge. Just place the plugin or the code generated by it in the desired area and that's it. It has many options for customization of appearance and language, as well as automation of responses. Time and satisfied customers are saved, as agility and speed in service is essential to retain customers.

Cons

It's not a cheap application. In order to get the minimum return from it regarding reports, it is necessary to invest in the TEAM plan. Now if it is a robust e-commerce and has commercial service organized in an exclusive department, I recommend the BUSINESS.

Review Source

RL

Ronald L.  
Operario  
Construction  
Used the software for: 6-12 months

### "Chat en vivo"

November 4, 2022

5.0

Muchos en el área logística y financiera

Pros

Que resuelve los problemas al instante y genera confianza

Cons

Es un buen software pero falta por mejorar en cuestión de ideas

Review Source

VR

Verified Reviewer  
Senior Finance Specialist  
Financial Services  
Used the software for: 6-12 months

### "The easiest way for you"

January 16, 2023

5.0

It gathered our works on one page instead of multiple communication channels. We saved time and efficiency.

Pros

The most efficient program you can use on your website. You can communicate directly without the need to direct customers to another communication channel or email. Live chat is very easy for employees and supervisors can supervise them very easily.

Cons

You have to change the new incoming chat sound or the classic sound is a bit disturbing

Review Source

MdC

Maria domingas C.  
pesquisador  
Market Research  
Used the software for: 6-12 months

### "Live chat"

August 5, 2023

5.0

Live Chat integrates with other business platforms used by the company, allowing agents to have access to customer history and resolve their issues. that is, it has many advantages for companies.

Pros

the chatbot is able to immediately resolve low-complexity issues and requests, as well as the most frequently asked questions. So customers don't have to wait an indefinite amount of time for a simple solution.

Cons

I liked everything about the live chat, great chat. I didn't have anything not to like

Review Source

LR

Lisette R.  
Emprendedora  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### " Una aplicación excepcional para el servicio al cliente en línea"

May 3, 2023

4.0

En general, recomiendo encarecidamente LiveChat a cualquier empresa que desee mejorar su servicio al cliente en línea y brindar una experiencia más satisfactoria a sus clientes

Pros

Me encanta la forma en que puedo personalizar la ventana de chat para que coincida con la imagen de mi marca, y cómo puedo recibir notificaciones instantáneas cuando un cliente solicita ayuda. Con su diseño intuitivo y su fácil uso, se ha convertido en mi herramienta preferida para mantener una comunicación fluida con mis clientes

Cons

Aunque la plataforma cuenta con una variedad de funciones, algunas de ellas pueden requerir cierto nivel de conocimiento técnico para ser implementadas adecuadamente. En general, aunque LiveChat es una excelente herramienta de servicio al cliente, es importante tener en cuenta estas posibles limitaciones antes de tomar una decisión sobre su uso.

Reason for choosing LiveChat

LiveChat es una aplicación imprescindible para cualquier negocio que busque mejorar su servicio al cliente. La facilidad de uso de la plataforma, combinada con su amplia gama de funciones, hace que sea una herramienta de comunicación eficaz y eficiente

Review Source

VR

Verified Reviewer  
  
Information Technology and Services  
Used the software for: 1-2 years

### "LiveChat is brilliant"

December 4, 2015

5.0

We are a team of 4 people who use LiveChat 7 days a week to support our online web applications. We get chats throughout the day often when we out and we are using our mobile phones. The great part is that it is so flexible that we are able to support our sites 14 hours a day, 7 days a week with 4 people by sharing the load. We would be lost without it, it is a great powerful tool which is not overpriced.

Pros

Works on mobile and desktop and is so simple to switch between the 2. Extremely flexible and powerful application which is so simple to integrate to our websites and other well known applications. Keeps a history of all chats in an archive There is a constant flow of new features and upgrades which make it even better. Price is very fair LiveChat listen - when we ask for something new they actually take our feedback on board and will add features we want if it makes sense to do so. LiveChat support is always there via LiveChat of course and the agents really seem to know the product.

Cons

Sometimes when in bad coverage it can be frustrating when trying to respond to customers. This is probably the mobile networks fault not liveChat.

Review Source

KH

Kaleb H.  
Director of Operations  
Consumer Services  
Used the software for: 1-2 years

### "Great for our needs"

November 16, 2018

5.0

We're the online arm of a century old shoe repair business, and wanted to offer a way for our customers to quickly ask questions about potential repairs, check order status, etc. without the need to call or send an email and wait for a reply. At first I was against having a chat function because I believed it would take up too many resources from our small processing staff; having to sit in front of the computer all day and waiting to see if a chat came in - they have lots of other things they could be doing rather than sitting in front of the computer. Using LiveChat's API functionality, I was able to some custom programming and integrated LiveChat with some Philips Hue lightbulbs, so now whenever a chat comes in, there are lights that start flashing all over the builiding so we know to get in front of the computer, but that leaves us free to go about our regular business during the day and saves us from having to keep one person tied up looking at the computer. It's worked out great for us so far!

Pros

We find LiveChat to be very user friendly, and especially like the API functionality.

Cons

I can't really think of anything we dislike about LiveChat, it suits our needs perfectly.

Review Source

Response from Text

December 6, 2018

Hi Kaleb, Thank you and really happy you like using LiveChat, we do our best to make it even better, every day! If by chance, you had a moment to leave us a review at WordPress, it would help us even more deliver the best live chat experience to our WordPress users: https://wordpress.org/support/plugin/wp-live-chat-software-for-wordpress/reviews/#new-post  Cheers, LiveChat team

AA

Ana A.  
Administrativa  
Individual & Family Services  
Used the software for: 2+ years

### "El mejor medio de comunicacion interno y externo "

February 24, 2023

5.0

Muy buena. Lo recomendamos muchisimo, sin dudas.

Pros

Es facil de usar tanto para los usuarios de la empresa en si como para los clientes.

Cons

Nada. Todo nos ha gustado y parecido practico y facil.

Reason for choosing LiveChat

Por su facilidad y funcionalidas

Review Source

Karan Preet S.  
Consultant  
Information Technology and Services  
Used the software for: 6-12 months

### "Amazing experience with live chat"

September 15, 2022

4.0

Good

Pros

Interesting tool with lots of artificial intelligence integrated, makes life easy, work is conveniently done through easy communication

Cons

Having automatic messages sent can be unrelated and unnecessary sometimes, people sometimes get irritated with wrong answers to questions sent by bot

Review Source

JD

Jennifer D.  
Executive Assistant  
Environmental Services  
Used the software for: 2+ years

### "LiveChat Review"

April 17, 2024

5.0

I like it as its interactive easy to manage and useful

Pros

I like most of the Livechat because its interactive

Cons

I like Live chat and have no complaints.

Review Source

Mick T.  
Project Manager  
Marketing and Advertising  
Used the software for: 6-12 months

### "Perfect for our needs"

August 28, 2019

5.0

We were working exclusively with schools in the UK and the teachers would rarely have time to write a long introductory email or get bogged down with a potentially long sales call so a lot of those initial conversations weren't happening. Having LiveChat definitely gave us a lot more enquiries and improved our lead generation significantly.

Pros

It was very easy to set up and it gave an easy way for busy teachers to get a quick answer to the services we provided without going into emails or a telephone call. It was also really helpful (but a bit sneaky!) to see what the customer was writing as they were writing it. In case they gave the game away by deleting before pressing send!

Cons

It used to pop up every time my colleagues went on the site to find anything else. Would have been really nice to be able to block it for certain IP addresses but overall very happy with it and would recommend to others

Review Source

VR

Verified Reviewer  
VP Marketing  
Computer Software  
Used the software for: 2+ years

### "Best chat on the market"

August 21, 2019

5.0

Pleasant onboarding and professional help customizing our setup. Overall just a pleasant experience working with the tool.

Pros

Having tried several (10+) chat software to find the right fit this is the easiest, most customizable, and affordable solution on the market.

Cons

Can't really put anything to the product. Perhaps a bit better Pardot/SF integration.

Alternatives considered

[Olark](https://www.capterra.com/p/125957/Olark/)

Review Source

Md Sazzad M.  
Sr. Officer  
Mechanical or Industrial Engineering  
Used the software for: Less than 6 months

### "Best User-Friendly Live Support"

February 6, 2022

5.0

I have used LiveChat for a few months and it is an excellent tool for customer service. It offers a fast response time, it is easy to set up and use, it provides excellent customer service, it can be used on mobile devices and it works seamlessly.

Pros

LiveChat contains many different features in addition to its inbuilt chat module. You can integrate it with your website in just a few steps. This software is really easy to use. It saves us time by making our interactions with customers run so much more smoothly. You can display different interactive messages to website visitors based on their behavior. You can also show messages that are targeted at people in a specific geographical location and any other data we collect about them.

Cons

Livechat is more experienced than similar apps. Price should be reasonable for medium business teams.

Switched from

[My LiveChat](https://www.capterra.com/p/120249/My-LiveChat/)

Don't have features like LiveChat

Review Source

CO

Cajetan O.  
Phone retailer  
Computer Hardware  
Used the software for: 1-2 years

### "Application for seller and consumer"

May 10, 2022

5.0

Since my one year of using live chat, my sales has increase. When new customer want to purchase online and sees that there's a way to communicate with you and even see you,there is trust. I love live chat

Pros

It makes it easier to sell goods. As a mobile phone retailer engaging your customers in a live video,gives them the feeling of trust and security. They can see you and you can see them. This can make them make a purchase without the fear of loosing their money

Cons

Live chat team did a great job on this one. I love the features. so there is no cons for now. Kudos to live chat and the team.

Review Source

RG

Ravi G.  
Project Manager  
Biotechnology  
Used the software for: 2+ years

### "A remarkably good chat option"

August 5, 2018

4.0

Pros

They have a very interactive customer service section. The very fact that they are user-friendly makes them even more unique. It shows detailed information about the person and the other end. This is especially helpful when you belong to any kind of business group and can offer your help with regard to the services available in that specific place. Also, the feature wherein if the person is not online at the other end you could still leave a message so that it could be caught up later, is really good. And, since automatically generated greetings are present, all the manual initial greetings need not be told all over again to each of the contact.

Cons

It would have been even more helpful if another separate page was generated whenever a call appears so that they wouldn’t go unnoticed. The mobile app needs to be improved a bit more. It doesn’t show justice to the desktop version.

Review Source

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