# Page 13 | LiveChat Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 13 - Is LiveChat the right Customer Service solution for you? Explore 1713 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/62194/LiveChat/reviews --- LiveChat 4.6 (1713) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 7th, 2026 # Page 13 - Reviews of LiveChat ## Showing most helpful reviews Showing 301-325 of 1713 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Developper web Computer Software Used the software for: I used a free trial ### "LiveChAT" December 30, 2022 4.0 Good overall Pros Livechat This is a very convenient method because it eliminates the need for emails and phone calls. In addition, live chat can provide quick and direct assistance that can resolve customer issues and questions more quickly and easily Cons \-Slow response speed, due to a limited number of agents available to respond to requests.-Difficulty in providing more complex information such as documents, images and videos.-Customers may have unrealistic expectations about response time or may not understand the usefulness of the chat feature.-Agents may feel overwhelmed by the volume of chat, which can lead to delays Review Source Giuseppe B. Impianti telefonici Construction Used the software for: I used a free trial ### "Live chat " November 3, 2023 5.0 Aver avuto a che fare con le persone di live chat è stato fantastico. Pros Facilmente utilizzabile e si può fare quel che vuoi Cons Niente assolutamente, perfetto in tutto. Review Source HA Haroon A. Lead officer Financial Services Used the software for: I used a free trial ### "Live chat experience" November 17, 2023 4.0 Overall experience is best not the Excellent. There is more chances of improvement in some areas Pros There is a lot of companies in fact trusty companies and we can know easily the answer of our query and also in fast and secure way Cons Sometime chatbot take too much time and response from the real person is late Review Source Esie E. Social Media Manager Restaurants Used the software for: 6-12 months ### "Next generation help-desk program." April 17, 2018 5.0 Pros Notification : Livechats visual and sound notification features both on the mobile app and website ,ensures no chat message goes unnoticed by the help-desk team. Chat transfer : This enable an help-desk agent to transfer a web visitors chat ,to another agent who can better handle the visitors complaint. Visitor banning : How often do help-desk agents encounter visitors with disruptive attitudes? The Livechat "visitor banning" feature ,gives agents the ability to block a web visitors access to Livechat for a specific period. Cons Livechat is an effective help-desk program and the best amongst any I have used.I think it's mobile app needs to be improved to include more features,aside just answering chat messages. Review Source Modupe D. Java Engineer Industrial Automation Used the software for: 1-2 years ### "Perfect software." March 19, 2018 5.0 Pros Livechat has a catchy and intuitive interface,making it easy to understand the workings of this platform. Coupled with an effective support team, who are always on hand to guide us whenever we run into problems while using Live chat. live chat is mobile compatible ,ensuring that customers chatting with us via their desktop and those who chat with us via their smartphones : both get an impressive experience. Cons I wish we are able to access all Live chat features via the mobile app.Currently we are only able to chat with web visitors on the app and nothing else. Review Source Yeni O. Product Engineer Computer Software Used the software for: 1-2 years ### "Livechat support is available every minute of the day." February 24, 2018 5.0 Pros I love Livechats daily chat summary report we get at the end of each day ,which gives us quick insights into the basic stat. of the help-desk team for the day.With this report,we get to know the total number of chats attended to,total number of chats missed , average positive rating by visitors ,average negative chat rating by visitors etc The Livechat support team have been always helpful. They are available every minute of the day and for everytime we have a problem ; we simply chat up a Livechat rep. and the problem gets sorted out as fast as possible. Review Source VR Verified Reviewer Data Analyst Financial Services Used the software for: 1-2 years ### "Quick way to collaborate with anyone at anytime online" January 29, 2021 5.0 Overall, anyone can figure out how to type in a url and enter a code and quickly solve their problems with someone on the other like. Efficiency at its finest. Pros It is always difficult when you are trying to work with someone that is external and you need to see what they are looking at and what they're describing. LiveChat quickly creates a url so you can do so with anyone and share screens. The ability to create tickets and follow up makes things that much more efficient. Cons The internet is a risky place, and people tend to always be worried about their information being shared. So sometimes it seems that you are giving someone access to your computer when you are giving them access to help and look at your screen. It can cause some hesitations. Review Source GS Gianluca S. IT manager Telecommunications Used the software for: 1-2 years ### "Good LiveChat! " June 30, 2022 4.0 Pros Fast and efficient, easy to deploy and economic. Cons This software is very easy and good but the interface should be a Little more modern. Review Source IV Ileana V. Center Manager Education Management Used the software for: 2+ years ### "Chat with me Live" September 30, 2019 5.0 We use live chat daily to speak with leads that visit our center. It is a great avenue for people that are unable to speak at a specific moment or for leads that can not be reached via phone. Pros Live chat is a great tool for your website. Using a simple link, you can integrate it into your website so that leads can chat with you live or leave a message for a follow up. You can create templates so that you have quick responses to send. There are tons of features and updates are completed quite frequently. Cons Must pay per user so if you need multiple users, it can get costly. Reporting can be difficult as well since the reporting does not always give me access to the lead data, without me having to manually pull the information. Reason for choosing LiveChat cost was a big factor and the fact that it could be integrated with our website easily Review Source MB Mwesigwa B. Content creator and an affiliate marketer Music Used the software for: 6-12 months ### "Live chat value's " September 19, 2022 5.0 Pros Makes business easy at all times and good relationship between me and my customer's Cons Some times responses are slow and you have to stand on for a while Review Source Jeffrey P. Driver Wholesale Used the software for: I used a free trial ### "Live chat review " May 26, 2022 5.0 I enjoyed using the live chat feature and I would suggest it for anyone who has a business 9 out of 10 Pros Works pretty good use it for my store everything automated in the responses Cons Limited input on some issues when it comes to responses Review Source SN Samuel N. Manager Computer Software Used the software for: 2+ years ### "Make communication live with Livechat! " April 27, 2023 5.0 It's responsiveness has helped me build a good network Pros \-Quick response-Its inexpensive-convenient -reliable Cons It's affected by poor network coverageLack of positive body feedback Review Source Christen S. IT Helpdesk Higher Education Used the software for: 2+ years ### "Easy and efficient" October 17, 2018 5.0 Pros I like how easy LiveChat is to use and it didn't take long to figure out the features with ease. We use this as a live chat feature for our Helpdesk and it has greatly improved our efficiency with customer support. Cons There's not really much we don't like but sometimes we forget to log out and it creates confusion for students that think there is someone live waiting for their chat response. Review Source Chad K. Founder & CEO Computer Software Used the software for: 1-2 years ### "The best chat service we've found" August 18, 2015 5.0 I've had the "pleasure" of implementing nearly a dozen live chat/customer support solutions over the years at 4 different companies. Some had some nice perks but they were all universally flawed in one form or another. No proper cross-platform support, tied to a much more expensive solution we didn't need, hard to manage, etc. LiveChat is an example of a company that has a strong product focus and does what they do REALLY well. Implementation and setup is very easy, managing chat (and team) users is very simple, the desktop apps are much better than relying on a browser and most importantly, they have the ability to customize the chat experience heavily which allows us to engage more users. That is the most important metric hands down. If users don't see the option to chat or don't like the experience, they won't take advantage of it. LiveChat is a great experience for the customer and the end-user chatting on the site. This is one service we probably couldn't live without...and their team has been great :) Pros Simplicity Customization Price Support Cons We have not had any specific issues, or at least nothing that wasn't resolved by the LC team so far Review Source Tarik L. agent de facturation Transportation/Trucking/Railroad Used the software for: 6-12 months ### "un utilisateur de live chat" November 25, 2022 4.0 Pros LiveChat est le meilleur moyen de communiquer avec vos clients. C’est un outil de discussion en ligne qui vous permet de discuter avec les visiteurs de votre site Web.contrôle et gestion du réseau.Management des connaissances.Gérer la configuration.Gestion du catalogue de services Gestion des autorisations. Cons Tarifs LiveChat est plus cher que la plupart des autres outils de soutien au chat, surtout si vous voulez configurer différents groupes d'agents ou si vous avez besoin de plusieurs automatisations. Pas disponible en français. L'application LiveChat existe seulement en anglais Review Source IE Irma E. Advisor Oil & Energy Used the software for: I used a free trial ### "Livechat Review " November 25, 2023 5.0 My overall experience with livechat has been really positive my clients are happy that we are able to respond fast to them to their doubts, or even if they have trouble with something there is always someone there to help them and support them. Pros The thing I like the most about Livechat is how fast you can be in contact with your clients either if its for some information, for a payment process or a follow up this is a customer service tool that has help our business a lot, Cons There is nothing I dislike about Livechat, we are still in the free trial but either way the price is good. Review Source David G. CEO Internet Used the software for: 6-12 months ### "Very good, very high quality, but expensive." October 19, 2023 5.0 I am completely satisfied with what I experienced. Probably one of the best systems of its kind on the market. Pros You can see that a lot of time and effort has been put into its development. The user interfaces are well thought out and everything works as it should. Among the many other features, it was the Chat that really caught my eye. Cons I cannot complain about the product itself. The pricing could be more affordable. Review Source Radiah A. Social Media Manager Construction Used the software for: 2+ years ### "Makes Chatting Easier with Customers" January 13, 2019 3.0 My overall experience is excellent. We use this software for our customers to reach out to us anytime about their concerns. We are a small business so it's important to have a good relationship with our clients. This software makes that happen so we are just happy with it. Pros Very easy to use and self explanatory. If you have a problem support is there 24/7 365 to offer you help. Cons I don't have a bad thing to say about the software I'm very pleased. Review Source GL Geli L. Assistant Food & Beverages Used the software for: 1-2 years ### "LiveChat" April 28, 2023 5.0 LiveChat has been incredible and i will continue to use it. Pros I love how it helps keep ypur business in order and allows you to help your customers proactively. Cons Nothing. Everything is laid out for you to have a successful business. Review Source VR Verified Reviewer Dir. of Operations Health, Wellness and Fitness Used the software for: 2+ years ### "Good quality, a little on the pricey side" February 1, 2019 4.0 Pros Have used LiveChat for a long time and it integrates nicely with our Wordpress based site. The few times I had to contact support for something, it was resolved quickly. Cons We never found a good way to handle presence management. If you got up and walked away from your computer, but forgot to change your status, customers were waiting, rather than going to another logged in agent. Review Source Joanne W. Author Arts and Crafts Used the software for: 2+ years ### "LiveChat is fantastic for users who live in other countries where calling isn't an option." February 10, 2021 5.0 Overall, my experiece with LiveChat has been really positive. It's a great way to chat to customer service, to eliminate any difficulties with understanding other accents, and someone is always available no matter my time zone. Pros What I liked most about this software was being able to access it from my country where calling a company isn't possible since I'm dealing with unusual time zones. Cons What I liked least about this software was that the chat screen was hard to find again if I left the chat for a few moments to open another internet tab. Review Source Laura K. Owner Arts and Crafts Used the software for: 1-2 years ### "Direct Contact with Our Customer" November 16, 2015 5.0 We are in the camp business. Without selling to our families all the time, we are always looking for different way to connect with them. LiveChat gives us an opportunity to speak with them, when THEY want answers. The immediacy of the software gives our busy families answers quickly. It also allows us to connect with them on a much more personal level. They get to know us better and trust us more because we can establish a relationship with them when they want. It was incredibly easy to install and use. Once installed we started receiving chats immediately. Makes you wonder how much money we were leaving on the table. Pros Provide immediate response to our customers when they need it. Develop a personal relationship with our customers. Find out what our customers are most interested in learning. Can more easily convert questions into a sale. Cons They only con is that we purchased a level that only one person could be on at a time during our busy season. It was so popular that there was demand for more coverage. It was solved with an upgrade. Review Source VR Verified Reviewer Chef Food & Beverages Used the software for: Less than 6 months ### "Join and fun, make more connection to get alltym your friends and family together " July 23, 2022 5.0 I use it 9 mounth and now still this is my drug Pros I like to make more unknown friends from any location with live chat Cons This is usefull for me and i enjoy it to Review Source JC Jennifer C. Housekeeper Hospitality Used the software for: 6-12 months ### "How easy it is to use " September 16, 2022 5.0 I really enjoyed the time with my family on live chat Pros I really enjoy it and I love how I can chat with anyone that I want any where I am Cons They isn't anything else about it so far Review Source VR Verified Reviewer Product Design Experience Specialist Telecommunications Used the software for: 1-2 years ### "Review on LiveChat" February 8, 2019 4.0 overall LiveChat is a good tool to use. Pros LiveChat is a good feature provided to different corporate companies for managing their chat with customers. its a good solution and can support 4-5 customer's chat simultaneously. so as a agent its very easy to handle multiple chats and response within time and provide good customer experience. Cons LiveChat is a good tool but still they need to provide customer's location along with the feature where if customer can type anything it should be visible for agent to see before customer enter chat. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.