# Page 17 | LiveChat Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 17 - Is LiveChat the right Live Chat solution for you? Explore 1716 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/62194/LiveChat/reviews --- LiveChat 4.6 (1716) [View alternatives](https://www.capterra.com/p/62194/LiveChat/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 7th, 2026 # Page 17 - Reviews of LiveChat ## Showing most helpful reviews Showing 401-425 of 1716 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use FS Faheem S. Solar Dessign Engineer Renewables & Environment Used the software for: 2+ years ### "Perfect Communication tool for business" April 14, 2020 4.0 The experience is very good so far. Saves a lot of energy and time. Pros Most of its features are very unique and useful. like its quick and easy integration with HubSpot makes a very useful tool for business. it can connect with GPS which allows viewing the location of the sender. this application is compatible with almost all types of devices. itis very lightweight and does not require high internet speed. Its user interface is very easy. In addition to this, you share multimedia files too Cons what I dislike is that it is a bit expensive, because for every extra feature you have to pay extra. They should work on the price to maintain their market value. Review Source MP Mattia P. Head of Marketing and Communication Hospital & Health Care Used the software for: 6-12 months ### "We skip to Zen Desk!" December 20, 2023 1.0 They fake in supporting nonprofit organizations. We spend like 300 dollars monthly in LiveChat, even if we are an official nonprofit organization in Italy. We obviously sent them all the documents provided by Italy's government. But they decided not to accept our application without telling us any reason. Not professional at all. Considering that isn't possible to build long-term relationships with them, we skip to another software. You better do the same. Don't trust in LiveChat and don't try to find support in Dominica. Pros Nice design, nothing more than that actually. Cons It costs a lot for poor quality service and support. Review Source Sara A. Used the software for: 1-2 years ### "Live Chat changed our life!" March 29, 2016 5.0 Live Chat changed the way we support customers by streamlining the process on BOTH our end and the customer's end. We have a robust service tailored to Managers, however Live Chat allows us to open the doors and support ANYONE using our service, which takes some burden off Managers making our service that much more attractive. In addition to support, we use Live Chat on our main site for folks that are interested in learning more about our service. When vetting our company, leads can get information ASAP from a real person rather than relying solely on an automated email campaign. How cool is that? This is a MUST HAVE for any business providing customer support. The interface is user friendly, canned responses are a LIFE SAVER and the stats and site visitor information is on point. Not to mention, if you ever need help or have a question Live Chat is there to support me 24/7. We all know that's a rarity, especially in tech. So my advice to you, put your customers first and SIGN UP NOW! Review Source LG Lecy G. Reservationist Leisure, Travel & Tourism Used the software for: 6-12 months ### "Wonderful Chat Option for our Website" July 26, 2019 5.0 I have had a great overall experience with LiveChat. I find many benefits to having it on our site and our customers are glad to have that quick interaction readily available. I have also found chatting with LiveChat personnel useful and I have learned things from their blog posts and videos. I also like the typing test they have produced for users. I love that I can go back through archived chats and that customers can receive the transcription of their chat with us if they want. Pros I love that I can see where customers are located, what time it there, and what page they've been browsing. I also am pleased with the ticket function with this software. I like that I can see what guests are typing before they have sent the message so I can answer effectively and efficiently. Cons I'm not sure how it works exactly, but we have had issues where scammers use our chat box on inappropriate sites so I get people who come on the chat who should not be there. We now have an administrator who is watching that more carefully so it hasn't happened as often. Review Source MK MinJoon K. a research student Medical Practice Used the software for: 6-12 months ### "price is a little high , but the quality is satisfactory, so I don't plan to change it to other app!" January 1, 2023 5.0 At first, the price was a little high, so it was burdensome, but when I actually used it, there were many advantages and I will use it well in the future. Pros First of all, you can communicate very conveniently and quickly. It was efficient because I could save a lot of time through this software. In addition, it can be conveniently used when busy with meetings or work, and the function of the message is very satisfactory. Cons The price is a little expensive for me, and although there were some minor errors, there was no big problem and the efficiency is excellent for the price. Review Source VR Verified Reviewer International Advising Specialist and Airbnb Manager Real Estate Used the software for: 2+ years ### "Great software" January 22, 2019 5.0 It is a great software to keep in contact with my customers and resolve any inquires from potential ones. Pros It is a very user friendly software that allows a prompt communication with potential customers. Cons I sincerely have nothing to add. I think LiveChat is a great software. Review Source SN Sahar N. HR manager Human Resources Used the software for: Less than 6 months ### "Flawless and adaptable" April 26, 2021 4.0 I use this everyday to chat with my clients and we get a lot of chats from Facebook and after the messenger integration, I easily handle all of them with quick replies and view user statistics on site at the same time. The reports and ticketing is also perfect. Pros I never thought that live chat application was this user friendly. You get a great deal of features in it. The customization according to your branding, the reports, the ghost typing, account management and above of all messenger integration. Integrating the messenger was literally a one minute job and makes your life easier. Cons The worst thing about live chat app is chat alerts. They should use a better proactive approach rather than showing someone surf over the site. It should show the possibility of a visitor likely to communicate via chat Review Source LM Lourdes M. Receptionist Law Practice Used the software for: 6-12 months ### "Attract New cases instantly" July 11, 2022 5.0 Pros It's easy to use and share with the team. We get new case in a timely manner and the calls are transfer to the team at the moment new clients call. Cons I don't have anything that I like least about this software Review Source VR Verified Reviewer EIR Information Technology and Services Used the software for: 2+ years ### "My Livechat Review" October 24, 2019 5.0 My personal experience with LiveChat has been positive, I would recommend it Pros I am using Livechat in digital web project including for several of my own websites. It is seamless to install and features allows you to work in distributing teams (very helpful) Cons I have not product complaints. The chatbot and live chat micro-services space is a very competitive market and more "economical alternative" i.e. affordable options are available in the marketplace Alternatives considered [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Review Source RM Roberta M. Autonomo Alternative Dispute Resolution Used the software for: Less than 6 months ### "Software utile" September 29, 2022 5.0 Esperienza abbastanza positiva Pros È un software importante che permette le aziende per poter comunicare con i propri clienti Cons Per il momento non ho trovato nessun inconveniente Review Source OO OLADIPO O. IT Administrator Real Estate Used the software for: 1-2 years ### "Easy communication " April 15, 2021 4.0 Easy to use and deploy while monitoring other users performance. Pros Ability to communicate to people real time and answer queries, keeps up to date records of visitors to the site Cons Hangs when chatting with multiple people and it takes time to load. Performance is poor on some website Review Source VR Verified Reviewer Senior Analyst - Business Performance & Analytics - Lead Generation - Renewals Utilities Used the software for: 2+ years ### "Used this for a lead generation campaign" January 31, 2019 5.0 Pros The software works well and is good for live communication. Cons There is no way to autodial with a phone if you wanted to connect with the person you're talking to outside of the screen - this seems like the next evolution to this software. Review Source Matthew Z. Director of Digital Marketing Marketing and Advertising Used the software for: 2+ years ### "PureChat is drop dead simple" March 12, 2019 5.0 Pros PureChat is drop dead simple and works really well, even the free version. Cons Obviously the free version has its limitations - but even the paid versions COULD have a bit more functionality, but that might complicate things unnecessarily. Review Source Ben P. Cluster Revenue Manager Hospitality Used the software for: 2+ years ### "live chat" January 18, 2019 4.0 good CS, good product, keeps getting better. Pros the knowledge management system has been really useful, some nice innovation coming through from them Cons the knowledge management system doesn't always work in the app - have reported but no fix found yet! Review Source AA Angela A. Office Manager Retail Used the software for: 2+ years ### "Great way to chat with customers" January 31, 2022 4.0 We have used it for over 3 years with our E-commerce store. Plan on continuing to use. Pros Very easy to use. Chatting with customers is fast and efficient. Cons The timeout on chats could be a little longer. I think it's three mins. When we are short-staffed it would be nice for it to be longer. Review Source Trey W. Customer Advocate Manager Automotive Used the software for: 2+ years ### "Live Chat helps drive sales for sure" January 22, 2019 5.0 Definitely worth trying for a great user and customer experience Pros I love that we can customize the program to fit our needs as a business and it also works great with other software that we use. Cons Cant complain It get what we need done. Great Job Review Source VA Vanuza A. atendimento Consumer Services Used the software for: 1-2 years ### "Prefiro o livechat pois ele facilita a organização e a comunicação da minha empresa." March 28, 2023 5.0 Site com interação ao cliente, a preço acessível. Pros O Monitoramento do desempenho do meu serviço de atendimento ao cliente Cons Poucas opções de demonstração dos produtos Review Source Faith S. Customer Support Specialist Telecommunications Used the software for: 1-2 years ### "LiveChat is where it is at!" December 1, 2015 5.0 I work for a cellular communications company that deals with many different retailers around the world. We have been using LiveChat service for many years to offer our customers quick and easy access to our support representatives. There are many pricing tiers for all sizes of business. Their customer support staff is always eager to help and they not only take suggestions but they work to implement solutions. I have access to detailed reporting and analytics and can even use integrated apps such as Zendesk within the program. Pros Detailed reporting and analytics. Affordable pricing no matter the size of your business. Great customer service whenever you need it. Ease of use and integration into your existing system. Cons I have nothing negative to say at this time because any issue I have ever had - any change I wanted made- LiveChat has always been there for me and my support team. Review Source SAS Shahzada Azmat S. office assistance Food & Beverages Used the software for: Less than 6 months ### "A phenomenal chatbot platform " August 29, 2023 5.0 Pros Live visit programming has turned into an urgent part of client care methodologies for organizations, everything being equal, offering a more prompt and customized method for drawing in with clients, improving client experience, and eventually driving fulfillment and devotion. Cons It's essential to take note of that while there are difficulties related with live talk programming, a large number of these issues can be relieved with cautious preparation, legitimate preparation for specialists, powerful utilization of robotization, and ordinary checking of client criticism. Review Source Rivaldo B. Student Higher Education Used the software for: 1-2 years ### "THE BEST TOOL IN THE CHAT!" November 24, 2019 5.0 Live Chat is the best tool for chatting with online communities, you can't find a better tool! Pros I really like Live Chat because of the benefits of communication offered to the community on various internet platforms, I think this is an amazing tool and needs to be further developed! Cons I did not find any significant shortcomings, but I only hope for improvement and development of live chat in the future! Review Source BT Bryan T. Senior Editor Consumer Services Used the software for: 2+ years ### "Working with clients in real time through chat is infinitely better than the back and forth of email" July 30, 2018 5.0 As I said, being able to interact with clients in real time, rather than having to wait on the back-and-forth of email is wonderful. Sometimes it is even better than being on the phone with clients as you can send them active URLs to help direct them to the right location(s) on the company website and receive feedback in real time so you can adjust your customer service accordingly and avoid potential misunderstandings that can lead to escalations otherwise. Pros Being able to interact with clients in real time, rather than having to wait on the back-and-forth of email is wonderful. Sometimes it is even better than being on the phone with clients as you can send them active URLs to help direct them to the right location(s) on the company website and receive feedback in real time so you can adjust your customer service accordingly and avoid potential misunderstandings that can lead to escalations otherwise. Cons I don't know if there is anything I actively dislike about the software, I personally haven't had any problems that I wasn't able to resolve quickly. Review Source AE Alex E. Leasing Real Estate Used the software for: 6-12 months ### "Great software " September 20, 2022 5.0 Pros I love the attaching documents and going back through chat history. Cons I did not like the delay in responses sometimes. Review Source VR Verified Reviewer Administrative Management Intern Education Management Used the software for: 1-2 years ### "Good System!" February 5, 2019 5.0 Pros I have been the most impressed by the system's ability to queue and save tickets while my team is not online. Cons I wish that it was slightly easier to mark chats as "closed" through the emails we receive them in. Most of ours are forwarded internally, so it would be very nice to just click "close ticket" instead of opening the chat on the website just to do the same thing. Review Source VK Varun K. System Administrator Information Technology and Services Used the software for: 2+ years ### "Great app at a reasonable price" October 7, 2018 5.0 Pros I have a shopify website and Ii use Livechat on this website to effectively communicate with the website visitors. It gives instant information of the profile visitors immediately. It tracks the user browsing through the page and we will know what interests the customer most. Cons They use an independant IP address tracking software to track the IP address and geo location of visitors on the page which is not accurate always. I suggest the developers to get this data from 3-4 external providers and then compare it and display the best result. The location seems to be accurate only 70% of the times. Review Source VR Verified Reviewer President and CEO Medical Practice Used the software for: 2+ years ### "Good software for adding ability to chat live- when it works" November 5, 2018 4.0 Pros Easy to setup and get going. Works well for adding live chat capability to our website. Cons Very bad at customer support. When there was an issue, support was unavailable and we had to disable Livechat on our website. Review Source Similar Products Featured