# Page 18 | LiveChat Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 18 - Is LiveChat the right Live Chat solution for you? Explore 1723 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/62194/LiveChat/reviews --- LiveChat 4.6 (1723) [View alternatives](https://www.capterra.com/p/62194/LiveChat/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 7th, 2026 # Page 18 - Reviews of LiveChat ## Showing most helpful reviews Showing 426-450 of 1723 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BT Bryan T. Senior Editor Consumer Services Used the software for: 2+ years ### "Working with clients in real time through chat is infinitely better than the back and forth of email" July 30, 2018 5.0 As I said, being able to interact with clients in real time, rather than having to wait on the back-and-forth of email is wonderful. Sometimes it is even better than being on the phone with clients as you can send them active URLs to help direct them to the right location(s) on the company website and receive feedback in real time so you can adjust your customer service accordingly and avoid potential misunderstandings that can lead to escalations otherwise. Pros Being able to interact with clients in real time, rather than having to wait on the back-and-forth of email is wonderful. Sometimes it is even better than being on the phone with clients as you can send them active URLs to help direct them to the right location(s) on the company website and receive feedback in real time so you can adjust your customer service accordingly and avoid potential misunderstandings that can lead to escalations otherwise. Cons I don't know if there is anything I actively dislike about the software, I personally haven't had any problems that I wasn't able to resolve quickly. Review Source AE Alex E. Leasing Real Estate Used the software for: 6-12 months ### "Great software " September 20, 2022 5.0 Pros I love the attaching documents and going back through chat history. Cons I did not like the delay in responses sometimes. Review Source VR Verified Reviewer Administrative Management Intern Education Management Used the software for: 1-2 years ### "Good System!" February 5, 2019 5.0 Pros I have been the most impressed by the system's ability to queue and save tickets while my team is not online. Cons I wish that it was slightly easier to mark chats as "closed" through the emails we receive them in. Most of ours are forwarded internally, so it would be very nice to just click "close ticket" instead of opening the chat on the website just to do the same thing. Review Source VK Varun K. System Administrator Information Technology and Services Used the software for: 2+ years ### "Great app at a reasonable price" October 7, 2018 5.0 Pros I have a shopify website and Ii use Livechat on this website to effectively communicate with the website visitors. It gives instant information of the profile visitors immediately. It tracks the user browsing through the page and we will know what interests the customer most. Cons They use an independant IP address tracking software to track the IP address and geo location of visitors on the page which is not accurate always. I suggest the developers to get this data from 3-4 external providers and then compare it and display the best result. The location seems to be accurate only 70% of the times. Review Source VR Verified Reviewer President and CEO Medical Practice Used the software for: 2+ years ### "Good software for adding ability to chat live- when it works" November 5, 2018 4.0 Pros Easy to setup and get going. Works well for adding live chat capability to our website. Cons Very bad at customer support. When there was an issue, support was unavailable and we had to disable Livechat on our website. Review Source LS Lirim S. Instrumentation and Automation PLSC Food Production Used the software for: 6-12 months ### "With LiveChat my customers are always happy with our service" June 2, 2024 5.0 Pros LiveChat is so easily integrated into any software we use for my side business hustle. We can track and get insight reports on how customers feel about our services. Thanks to the LiveChat option we are getting 5-star reviews for our customer service. Cons Everything is great about this app. No concerns. Love using it. Review Source Joe F. Web Developer Health, Wellness and Fitness Used the software for: 2+ years ### "LiveChat is our go to" February 1, 2019 5.0 We've enjoyed our overall experience and have no complaints. Pros Intuitive and feature-rich, LiveChat delivers everything our organization needs for servicing our customers in real-time. Cons We haven't had any issues nor complaints. Review Source RG Rajesh G. SOFTWARE Computer Software Used the software for: 1-2 years ### "Honest Review" October 27, 2022 5.0 My experience with live chat it great and ultimate. Pros I use this software to implement live chat on my clients website to give customer support in a real time. It helps them a lot to give support without calling or moving anywhere. It can be easily integrated in php with just a small 3-4 lines of code copy and paste. It is fully loaded with features such as notification sound email transcript. Nice user interface and understandable design. Cons Nothing least thinh about this software. Review Source Colleen P. Operations Manager Marketing and Advertising Used the software for: 1-2 years ### "LiveChat Helped Me Close a Deal " January 18, 2019 5.0 I closed a deal answering questions that a lead who received a proposal had when revisiting our website Pros I like the update to the software although it wasn't the easiest to figure out initially. I like that I can see what the other person is typing before they send it Cons I don't like that I have to click on the customer to see what they are looking at vs hovering over and it populating Review Source VR Verified Reviewer Territory Manager - Truck Equipment Sales Transportation/Trucking/Railroad Used the software for: 2+ years ### "LiveChat Review " January 29, 2019 4.0 New age demo not wanting to pick up phone. Would rather type to get answers. Pros Easy to use while either in office or out on road via the app. Cons When not online, the message system could be better in collecting contact info. Review Source VR Verified Reviewer Sales Operation Director Sporting Goods Used the software for: 1-2 years ### "Great Software for Growing Businesses" January 29, 2019 5.0 Pros The ease of use is first on the list. They make it extremely easy to use and configure your preferences. I love that LiveChat continues to update their software to keep things running smoothly. Cons Some of the bugs were annoying but they were taken care of. Every software is going to have bugs and I'm glad the LC team was proactive about getting rid of them. Review Source Mohammad Usman A. HR Associate Information Technology and Services Used the software for: 6-12 months ### "Conversation Get Crazier!" June 30, 2022 5.0 It was a Very good app and in the future, many good updates are coming to overcome a bug. Pros Customer service representatives can help customers with questions about their service or set up new services without having to call in. While providing quality service to our customers, we are able to keep our abandoned calls down. The ability to chat is easy. The ability to manage tickets is easy. The ability to search the knowledge base is easy. Cons It sometimes takes a lot of effort for the application to run, but the expense is nothing in comparison. Having visitor data logged and saved via LiveChat would be very helpful for reporting purposes.If we decide to make changes to our site, this historical data might prove useful. Review Source VR Verified Reviewer Security Coordinator Food & Beverages Used the software for: 2+ years ### "Makes Customer Service a Breeze!" April 27, 2021 5.0 It keeps me connected with people who can help. That is especially important these days where its just not as feasible to walk inside someplace, or even get prompt help over a telephone. Pros It is always available. No matter where I am at or what I need help with it is there to connect me with the proper people so I can get what I need done or resolved. It makes taking care of things so much easier than having to use a phone and wait! Cons There aren't really any negatives. Sometimes it can seem a bit like there is a slight lag but that may be my device or connection that is having the issue. Review Source LI Lilian I. Agent artistique Media Production Used the software for: 1-2 years ### "Livechat" January 21, 2023 5.0 Du temps, super logiciel, efficacité Pros Facile d'utilisation,peu coûteux , super logiciel Cons Il faudrai poussé un peu plus le logiciel Review Source Alma B. Digital Marketing Strategist | SEO Lead Internet Used the software for: 1-2 years ### "The Conversational Marketing Tool" December 4, 2019 5.0 This solution has helped us communicate with people on our site in live time. It alliws our team to be incredibly responsive and meet consumers at their level. Pros I absolutely loved how east it was integrate this cloud based solution on any website platform especially wordpress. Cons The visual interface is not the prettiest chatbox I have seen but it does not stop people from using regularly. Review Source FF Floremie F. Billing officer Hospital & Health Care Used the software for: 2+ years ### "What is LiveChat" November 5, 2021 5.0 I have a great experience in LiveChat. Pros One of the best features that I in LiveChat are you can use as chat support, help desk this platform is very helpful in my workplace specially I work in the hospital and I use it to communicate my customers and this is more accessible software. Cons What I like least in this software is that sometimes when you open a new tab your current conversation might lose. Review Source RA Richard A. Account Manager Hospital & Health Care Used the software for: 1-2 years ### "Great Chat Software" December 7, 2022 4.0 Would definitely recommend to others. Over 2 years using and never and issue. Pros We found the ease of adding Live Chat to our site was very easy allowing agents to communicate with new site visitors. Cons Integration was easy, but did need to use support feature on a few aspects of set up. Support were quick and very knowledgeable. Alternatives considered [Freshchat](https://www.capterra.com/p/158117/Freshchat/) Review Source YE Yvonne E. Telecommunications Telecommunications Used the software for: 2+ years ### "Live Chat is Great!" November 11, 2019 5.0 overall, live chat is the most helpful tool to utilize when your not able to get up. There are a lot of people to help but sometimes the answers come a little slower than usual when theirs limited worker. Pros What I like most about Live chat is having someone on the other end ready to help and assist with any questions. Sometimes your not able to get up from your work area and quickly chatting is super convenient. Cons What I least about live chat is the weekends. Someone may not be available to chat as quickly as someone would be during the week Monday-Friday. I know how it can be but sometimes calling in takes even longer. Review Source VR Verified Reviewer Automotive Service Writer Automotive Used the software for: 6-12 months ### "This is the caht software you've been waiting for" October 24, 2018 5.0 Pros I thoroughly enjoyed using this software at an old job of mine. it was easy and quick to use and it retained a lot of our customers by being able to help them instantly. I have always had great experiences with this software. the customer service was great too! so very helpful and polite when we needed help. Cons It's hard to find any fault with this software but if I had to say anything it would be the amount of energy it took to work it on our computers. it takes a little more than I'd have liked. Review Source Tracey Ann H. CEO Retail Used the software for: 6-12 months ### "Get Live Chat To Improve Your Customer Service Delivery" June 30, 2022 5.0 Pros The future of any business is hinged on deliverying quality Customer Serrvice, so why should it take days, when it issues can be dealt with in real time with real agents. Solve customer easily queries, while making that money. Cons Customers can sometimes get upset if messages are not responded to in a certain time frame, which only the customer support team can be held accountable for. Review Source AR Adrian R. Chiropractor Alternative Medicine Used the software for: I used a free trial ### "Great product, works and easy to use." September 29, 2023 5.0 Good Pros Easy to set up. Integrates well and is a fair price. Cons Could be a it cheaper. Could be a bit cheaper. Not in Canadian dollars. Alternatives considered [Zendesk Sell](https://www.capterra.com/p/199865/Zendesk-Sell/) Reason for choosing LiveChat Simply texting Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Zendesk is very rad to set up and has glitches. Review Source AB Allison B. Sales Construction Used the software for: 1-2 years ### "Essential" December 17, 2020 4.0 Pros This is essential if you want to be on call for your customers. This is what makes people love your business. Cons I wish this software was more affordable. Review Source Barbara C. Senior Manager Information Technology and Services Used the software for: Less than 6 months ### "Poco che lo uso" February 23, 2023 5.0 Una Cost snella, intuitiva, facile da usare, mi piace moltissimo la grafica Pros Dunque sono molto soddisfatta di ciò che ho visto ora. Anche se sono solo 5 mesi che lo uso mi sento che lo raccomanderei.. Ci sono tantissime funzioni che presto andrò ad usare. Per ora, ASSOLUTAMENTE PROMOSSO Cons Non c’è nulla che io abbia trovato che non funziona o lavori male Review Source SB Susie B. Director, Customer Service Retail Used the software for: 2+ years ### "Easy to Use with Excellent Customer Support" September 15, 2018 5.0 I find LiveChat very easy to set up and use daily, and I'm not a tech person at all. Everything is designed in a way that's logical and clear, so most of the time I can navigate around and do everything myself. They also have a lot of optional free plug-ins which you can install, or not, to enhance the functionality of the system. And if you need help, use their Live Chat (of course!) for quick and friendly assistance. Their help department reps are live people who actually help you and don't just send you canned responses. Pros Our customer service reps like the feature where they can see what the customer is typing before the customer hits "enter." This gives a little extra time to research the customer's issue so as to have a quicker response or resolution. Cons It would be nice if they added a spell check or grammar check to help our reps communicate in a more professional way. Review Source VR Verified Reviewer Director of Marketing Management Consulting Used the software for: 2+ years ### "Easy to Use" January 17, 2019 5.0 Pros Integration with Salesforce Easy to set up and configure Lots of customization options Cons I wish it integrated with Pardot (maybe it does and we just haven't figured out how to do it yet) Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.