# Page 19 | LiveChat Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 19 - Is LiveChat the right Conversational AI Platform solution for you? Explore 1713 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/62194/LiveChat/reviews

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LiveChat

4.6 (1713)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 7th, 2026

# Page 19 - Reviews of LiveChat

## Showing most helpful reviews

Showing 451-475 of 1713 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VR

Verified Reviewer  
Digital Marketing Specialist  
Computer Software  
Used the software for: 2+ years

### "Live Chat review"

January 16, 2019

4.0

We use Livechat as a lead generation tool, and it really functions like that.

Pros

Easy of use and excellent customer support.

Cons

Not so good reporting. We would like more detailed reports with tags etc

Review Source

PM

Pippa M.  
Knowledge and Training Coordinator  
Apparel & Fashion  
Used the software for: 2+ years

### "Used for 2+ years, never had a problem. Great live chat service!"

August 14, 2023

5.0

Wonderful platform! Really enjoy using the platform as it is so user friendly and efficent.

Pros

The UI is fantastic. Every function is easily found and easily used. Can see conversation history, share photos with the client and easily manage conversations with effective notifications and chat management.

Cons

Very little negative to say about it. Searching for chats without a conversation ID can be a little bit tricky with a lot of agents as information that may not be easily accessible such as consumer ID is needed.

Review Source

Renu S.  
Software Engineer  
Information Technology and Services  
Used the software for: Less than 6 months

### "Best Live Chat Support"

January 24, 2023

5.0

The overall experience with LiveChat is great. It is the best tool for customer support and resolving their queries quickly.

Pros

Its user interface is really familiar to users and it is very quick to respond back comparison to other software

Cons

There is nothing to dislike , Every small feature is interactive to users

Review Source

JG

Jay G.  
Technical  
Sports  
Used the software for: I used a free trial

### "Live chat "

August 5, 2023

5.0

Trying for get the held one the good and good and good and home and

Pros

Beat App Store and Best app has year and

Cons

Two years and get the time and good and

Reason for choosing LiveChat

Year Award and get the think year and

Review Source

RV

Rosa V.  
SECRETAIRE  
Government Administration  
Used the software for: 2+ years

### "Logiciel innovateur"

February 3, 2023

5.0

Utilisation quotidienne

Pros

Logiciel réactif très rapide et d'utilisation facile

Cons

logiciel peu sécurisé trop commune pas assez innovateur

Review Source

SM

Stefano M.  
Ufficio tecnico  
Construction  
Used the software for: 6-12 months

### "Buon prodotto per assistenza service remota"

April 22, 2023

5.0

Pros

Utilizziamo questo software per assistenza clienti remora quando L utente ci contatta via webNella media è un buon prodotto con qualche aspetto da migliorare

Cons

Il prodotto è semplice da utilizzare quindi per ora nulla da segnalare

Review Source

VR

Verified Reviewer  
lawyer  
Legal Services  
Used the software for: 1-2 years

### "the best to help to the clients"

November 13, 2019

5.0

Since we start to use livechat we are so glad to be able to support our clients efectively.

Pros

Can be connected with any webpage easily, you just need to copy some codes, thats all. All the options are great.

Cons

We are using it everyday and still we dony have any complain obout. Especially when we compare with another client support softwares.

Review Source

GS

Giulia S.  
Consulente Vendite  
Hospitality  
Used the software for: 6-12 months

### "Strumento consigliatissimo"

July 7, 2023

4.0

Pros

Utilizzo da un anno livechat per assistenza clienti e promozione del prodotto e devo dire che mi piace parecchio, molto comodo e intuitivo, ricco di funzionalità, davvero conveniente

Cons

Tra gli inconvenienti segnalo che non sempre l'interfaccia appare facile da utilizzare

Review Source

Kevin M.  
Agency Owner | Digital Marketing Specialist | Copywriter & Content Creator  
Marketing and Advertising  
Used the software for: 6-12 months

### "Great live chat software for your website"

November 26, 2018

4.0

With the help of this software I have been able to free up staff to work on actual client projects instead of sitting in front of a chat window.

Pros

Easy one-click WordPress installation and simple login process make this setup a breeze. Within seconds I was customizing the LiveChat interface on my WordPress Site. The sheer number of integrations with LiveChat is amazing as well.

Cons

There's not much to dislike about this software as it makes running a business website and other online channels much easier.

Review Source

Jahanzeb H.  
Deputy Manager HR  
Consumer Electronics  
Used the software for: 6-12 months

### "Simple Live Chat Support Tool"

December 11, 2020

4.0

It's a great tool to add to your website to better convert your online leads and know your customer preferences.

Pros

Livechat has helped me to better understand preferences of my customers and to respond to their queries instantaneously. It has made my lead to conversion from my website almost 3 times more. It has many useful features like chat history and reporting.

Cons

It is the simplest live chat tool available but for a non technical person like me installation/configuration is a bit difficult.

Review Source

KM

Karolina M.  
Project Manager  
Retail  
Used the software for: Less than 6 months

### "LiveChat - improve your relations with customers"

July 22, 2022

5.0

Pros

\- fast answer to customer questions save many unfinished transactions and prevent abandoned carts - very easy in use - you don't have to spend hours to learn how to work wiht LiveChat - easy and fast implementation - thay have lots of usefull integrations with other softwares

Cons

\- quite expensive - you have to pay for every agent who works on LiveChat

Alternatives considered

[InteliWISE Live Chat](https://www.capterra.com/p/149893/Live-Chat/)

Review Source

VR

Verified Reviewer  
Group Supervisor  
Information Technology and Services  
Used the software for: 1-2 years

### "User-friendly, cost effective and fun. We love LiveChat!"

December 17, 2015

5.0

The product itself is impressive. Not only is it simple to set up, but it is easily configurable and user-friendly for our representatives. Some of the customizable features we take advantage of include a branded chat window, greetings tailored to different scenarios (e.g. reactive chat, proactive chat and offline message), canned responses, tags (or categories), chat surveys, and reporting. To add, LiveChat regularly publishes reference materials including blog posts, whitepapers and an interactive benchmarking report which allows up to stay up to date with the industry, implement best practices as well as benchmark ourselves against the industry. In addition, they provide flexible subscription types and payment options so we can tailor their service to our changing needs. We're excited to see where LiveChat can take us from a customer service perspective over the next few years.

Review Source

NK

Narender K.  
CEO  
Retail  
Used the software for: 2+ years

### "Efficient"

July 8, 2022

5.0

It was good, initially helped us to boost the revenue and provide the best customer support.

Pros

Very efficient and easy to use, very quick you can response to the customers using short cuts.

Cons

The pricing as other service providers are cheaper than Live Chat.

Review Source

Tamika B.  
Senior Human Resources Rep  
Wholesale  
Used the software for: 6-12 months

### "Great Internal Communicator!!"

May 5, 2020

5.0

We are solving many communications problems because of the existence of LiveChat as we can readily access each other if questions may exist. Also, this software has proven to be wonderful for our customer service team when communicating.

Pros

I love the ease of usage when communicating internally with my colleagues as well as the many features that are associated with this product.

Cons

Obtaining this software has truly been a win-win situation for our organization as it has truly proven to be a vital communications tool!

Review Source

VK

Varinder K.  
Director Digital Marketing  
Telecommunications  
Used the software for: 2+ years

### "Great features and very easy to use"

December 14, 2018

5.0

Pros

I am user of LiveChat for 3-4 years and i love this chat tool over all others. It has great features, very intuitive and user friendly interface, and above all great pricing structure.

Cons

It needs to have direct integration with Pardot

Review Source

Response from Text

December 18, 2018

Hi Varinder, Thank you and really happy you like using LiveChat, we do our best to make it even better, every day! If by chance, you had a moment to leave us a review at WordPress, it would help us even more deliver the best live chat experience to our WordPress users: https://wordpress.org/support/plugin/wp-live-chat-software-for-wordpress/reviews/#new-post Cheers, LiveChat team

RUTH W.  
Web Developer  
Computer & Network Security  
Used the software for: 6-12 months

### "Our customers are satisfied with our customer support system so am satisfied in this software......."

June 5, 2018

5.0

Satisfying our customers is among our goals and this software just helps us do that every day.

Pros

I am able to communicate very fast with people on our website so customers don't have to wait for an email reply and they also don't need to call. The other thing that really intrigued me is the instant translations in the conversations.

Cons

The fact that we cannot block messages is quite an issue because some people can abuse the system hindering us from attending to genuine customers.

Review Source

CH

Charles H.  
CEO  
Sports  
Used the software for: 1-2 years

### "Chuck's Review of LiveChat"

January 18, 2019

5.0

Overall experience with LiveChat is above average. There are many technical components of our website we find ourselves needing/wanting to revamp each year--which is a pain point for us. Fortunately, LiveChat is not one of them. It's reliable and we're not looking to change that!

Pros

Never had embed issues on our website. Inline email responses is super helpful and our customers take advantage of submitting a ticket when we're not 'online'. Very much in alignment with my company's service model, LiveChat is a core component of providing delightful service to our customers.

Cons

The LiveChat app that connects our team on our mobile devices was the most flimsy part of the experience. Sometimes it would log out on you (showing not available agents online for our customers). However, this has become noticeably better over the last year--I'm happy to work with the company who clearly is bettering the experience as we continue to work with them.

Review Source

NK

Neal K.  
Webmaster  
Professional Training & Coaching  
Used the software for: 2+ years

### "Fantastic live chat service"

April 11, 2019

4.0

Pros

Customisation is easy to use to make the system fit your website. Available settings for configuration cover all your needs Fully functional for clients on mobiles, something we struggled to find on other potential providers

Cons

User login limit makes usage different, it would be better if the no. of licences limited the number of active (Receiving chats) users, rather than how many can be logged in. i.e. if employee is using system to offer sales, the administrator is unable to login in order to check systems and make changes.

Review Source

RK

Roman K.  
CEO  
E-Learning  
Used the software for: 2+ years

### "Good service to interact with customers"

November 4, 2018

5.0

Pros

We introduced this chat a few years ago to promptly answer customer questions. Most of all, I like the fact that developers leave us the right to choose the interface design to make the chat better fit into our site. As a separate plus I want to mention the ability to collect statistics for the analysis of work.

Cons

The chat itself is excellent, but you need to refine the interface for tickets, add to it the ability to make more advanced settings. This would help us to better understand at the start what concerns our customers.

Review Source

Wojciech Ł.  
Deployment Engineer  
Information Technology and Services  
Used the software for: 1-2 years

### "Livechat is best standalone chat widget"

January 29, 2019

5.0

It has been most friendly piece of software in my workplace for more than a year.

Pros

It is the best and most flexible chat widget that exists. If you want the whole system around it like CRM or ticketing system, then there would be other choices available though.

Cons

It's lack of complex integrations with other software.

Review Source

Erwin M.  
Managing Director  
Internet  
Used the software for: 2+ years

### "A great option"

April 30, 2019

5.0

Pros

Simple and affordable pricing, feature-complete, works well.

Cons

Nothing in particular, they've been around for a long time and have nailed it down.

Review Source

HS

Heather S.  
Kitchen Manager  
Food Production  
Used the software for: Less than 6 months

### "Instant Answers"

February 21, 2020

3.0

We have been able to customize, change and increase an order in an instant. While on LiveChat a change for a customer is an opportunity to upgrade and further customize an order. That obviously increases sales and personalizes the interaction with a customer to our business.

Pros

Having the ability to be right there when a customer has a question or concern is priceless. No waiting and no missed opportunities, knowing the answer about products immediately is the difference between a sale and a refund. No special software on either side just hit LiveChat and market your product while increasing customer base.

Cons

Depending on your service provider connecting and staying connected can be diffucult. There is no safeguard for long connect times or lost chats in the middle of a conversation. On occasion LiveChat will loop in connect mode and stay stuck. I have had customers angry or more angry because they end up having to call anyway.

Reason for choosing LiveChat

As a customer to other business its great to be able to fix, change or add something in real time. Its the most reconized chat online right now and seemed perfect for food production orders. Once we switched internet providers with more service it was great on our end.

Review Source

MS

Maria S.  
Reservationist  
Hospitality  
Used the software for: 2+ years

### "Love Live Chat!"

December 3, 2019

5.0

We were finally able to find software that integrated with our own. Super stable and easy to integrate. Extremely reliable and over the years it has provided tools that become more and more useful! Their customer service is to a whole new lever always fast and professional to address issues. Love having them by our side!

Pros

Many powerful features. No more phone calls they communicate through our chat now. Editable which not many software are. Support is suer hands on.

Cons

Very minor issues would occur when there were updates. Constantly needs to be monitored. The app could definitely use some help.

Review Source

MG

Michael G.  
Office Coordinator  
Biotechnology  
Used the software for: 1-2 years

### "An investment that lasts"

January 20, 2022

4.0

It solves all my problems when it comes to Customer Service, Data Management, or any other daily operations.

Pros

The software doesn't become obsolete or out of date over time.

Cons

At first, I was a little hesitant about the price of the software, but so glad I trusted my instinct and got it.

Review Source

Oliver T.  
Account Manager  
Telecommunications  
Used the software for: 1-2 years

### "Great for helping customers who may not want to pick up the phone"

May 23, 2019

5.0

Pros

It allows me a greater reach when finding potential clients, for example those client who do not have time to call in or prefer to deal with things over the web.

Cons

I can´t seem to stop it sending my colleagues out of office replies to tickets we receive and I think this looks unprofessional.

Review Source

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