# Page 2 | LiveChat Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is LiveChat the right Live Chat solution for you? Explore 1723 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/62194/LiveChat/reviews --- LiveChat 4.6 (1723) [View alternatives](https://www.capterra.com/p/62194/LiveChat/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 7th, 2026 # Page 2 - Reviews of LiveChat ## Showing most helpful reviews Showing 26-50 of 1723 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Founder Leisure, Travel & Tourism Used the software for: 2+ years ### "Good for customer service, could be more intuitive" September 8, 2025 5.0 Overall my experience is good. The only feature I find a challenge is the campaigns set up and monitoring. This could be made more intuitive. Pros We like using LiveChat because it offers online access to a team both via various devices, which ensures we can respond to clients on the move. Cons The price has increased dramatically over the last few years and this means it is becoming less viable as a customer support tool Review Source SD Segun D. Digital Marketing Manager Human Resources Used the software for: 2+ years ### "What I Comprehend about LiveChat" August 31, 2025 5.0 Pros It was easy to implement and use LiveChat without third-party intervention. I like that it allows me to communicate with customers and prospects via live chat and video. Cons Even though LiveChat lack capabilities for global enterprises, it suites the needs for my Human Resources agency. Review Source RO Rose O. Head of School Management Consulting Used the software for: 2+ years ### "LiveChat in School" July 13, 2025 5.0 Real-time communication is one of the benefits that I gain with LiveChat. Engaging with customers and prospects through LiveChat boost sales and in-turn high ROI. Pros LiveChat facilitates features that enables me to communicate with our private school customers via live chat, email and phone across any device. Cons LiveChat is the most robust customer support program for schools since it is easy to use unlike other alternatives. Review Source EG Edgaras G. Digital Marketing Specialist Broadcast Media Used the software for: 2+ years ### "Enables the basics of customer management." July 10, 2025 5.0 Theoretically, all problems that arises in sales and extend into upstream or downstream processes are solvable. Essentially, this means that the system supports me in solving my customer's problems and thanks to a central database and a 360 degree view, I quickly have all the relevant information at my fingertips. Pros A simple user interface with the ability to incorporate customizations. Shortcuts for filters, reminders and to-dos. The option to automatically hide information ensures confidentiality. It also offers specialized support, including a cloud based integration system for increased security in various areas. Cons I'm a happy and confident customer working with LiveChat. The system might be a bit confusing at first glance and due to the large range of functions, it takes some time to get used to it. Review Source LN Larry N. Customer Service Coordinator Electrical/Electronic Manufacturing Used the software for: 2+ years ### "LiveChat: More than a valuable tool" March 27, 2025 5.0 I've been using LiveChat to support 2 web sites for our company for about 9 years and find that it's more than a valuable tool. True, we use it for a highly technical website and basically serve in a reactive role. The canned responses have saved us time and is great for new agents who don't quite have all the answers. Having the app on my phone also gives me freedom to leave my desk but not miss any incoming chats. But LiveChat is also a big part of improving our customer relations. The customers really enjoy getting immediate help the moment they need it. We also onboard new customers who are inquiring about our services and prices - in real time! LiveChat has become a permanent part of our customer service experience. It is invaluable in supporting current customers and winning new ones! Pros LiveChat is so easy for new employees to grasp basic concepts and start using it. It's very similar to texting or messaging apps on anyone's phone. Cons Although rarely needed, the support is best done through email. Their chat box for customer service seems to be a bot, which can be frustrating to use. Alternatives considered [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/) Reason for choosing LiveChat SSC was cost-prohibitive when comparing features. SSC was the LiveChat was an integrated product that had a more elegant and feature-rich interface. But we couldn't justify the cost of implementing it when compared with LiveChat. Review Source CP Chris P. Supervisor Computer Software Used the software for: 1-2 years ### "LiveChat saves us!" May 14, 2026 5.0 We use LiveChat daily! Their platform is extremely stable and we have never experienced an outage. The multitude of settings really allows us to customize our and the customer experience. Pros The cost per user is a great value and the integrations we can set up are fantastic! Our customers have never had a negative experience with the chat program. Cons Their AI Bot is pretty good, but could be a little less obviously a bot. This is only for our support from them, not customer facing though. Very minor Review Source TN Travis N. Digital Director Automotive Used the software for: 2+ years ### "Great customer service! 10/10" April 29, 2026 5.0 Pros The customer service provided by \[sensitive content hidden\]! Everything has been smooth since onboarding and have had no issues and it's really easy to use! Cons Not really anything that I don't like about Livechat. Customer service has been absolutely phenomenal. Review Source RE Robert E. Administration Wholesale Used the software for: 1-2 years ### "Avoid This Company – Fraudulent Charges & Terrible Customer Service" February 27, 2025 1.0 I’ve since issued a chargeback with Capital One to recover my money. On top of that, their service is way overpriced for what they offer. You’re much better off using Zoho Chatbot, which provides far better value and customer support. Avoid LiveChat at all costs! Pros Avoid This Company – Fraudulent Charges & Terrible Customer Service Cons I canceled my LiveChat membership almost a year ago, yet out of nowhere, their system started charging my card in December, January, and February. When I contacted them to request a refund, they flat-out refused, despite the fact that I had already canceled long ago. This company is fraudulent, and their billing practices are highly questionable Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Soho Chatbot allows you to customize frequently. Ask questions. The chat bought then responds based on your customizations saves you time and money and allows you to focus on your company rather than answering the same questions over zoho chat bot is the best Review Source LT Lisa T. Onwer Construction Used the software for: Less than 6 months ### "Best feature, integration, and automation mix" March 3, 2026 5.0 smooth and easy so far. All of our set up issue were handled quickly by support chat and the knowledge base. Pros Best mix or features, integrations, and automation for a website chat service. I did a lot of research and signed up for a lot of free trial and this service won out. Chatbot integration was a major reason for this. Cons nothing so far, used this service back in 2021 and coming back to it after current tool fell behind in features. Alternatives considered [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) Reason for choosing LiveChat Easier to automate, better for no code low code Switched from [Pure Chat](https://www.capterra.com/p/141708/Pure-Chat/) Better features and integration with our existing tools Review Source VR Verified Reviewer Digital Marketer Marketing and Advertising Used the software for: 2+ years ### "Great customer support and UI, limited customization " February 13, 2026 4.0 Pros Very easy to use, minimal coding experience, seamless integration on website, decent internal reporting capabilities, great customer support with setting up and ongoing Cons Limited customization of AI responses, had some spam come through that muddied up responses, AI responses could be improved with longer, more-detailed questions Review Source CE Charles E. Sales Manager Logistics and Supply Chain Used the software for: I used a free trial ### "LiveChat experience" May 15, 2026 3.0 Good customer support, but very difficult to set up and learn to use. I have spent many hours trying to get the app to work on both my office PC and my iphone. Pros It is a very comprehensive app, with many features and will be very useful once I learn how to use it. Customer support has been very good overall. Cons Very complicated. Difficult to get it setup and working correctly in my experience. I will know more once I have used it for a few weeks. For now, I am not that impressed. Switched from [Drift](https://www.capterra.com/p/227417/Drift/) Drift discontinued supporting the product Review Source JM Joanne M. Manager Pharmaceuticals Used the software for: 1-2 years ### "Try Live Chat!" December 4, 2025 5.0 Fast and easy especially when you don’t have the time for a call back or to reach a real person. I recommend Live Chat. Pros Quick and easiest software to use when you don’t have a live representative available on the phone. I always go for a live chat. Cons Takes some time getting used too. But totally worth it once you’re used to it after a few times. It’s great! Review Source CL Charles L. Director of Operations Machinery Used the software for: 2+ years ### "Consider my Experience Before Trying LiveChat" June 30, 2025 5.0 Pros LiveChat allows me to offer instant response to clients via live chat and telephony calls which help retain them even when they are having issues. Cons The introduction of chatbots was a life changing scenario since we are able to keep our customers and prospects engaged. Switched from [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) LiveChat has a clean User Interface unlike other alternatives that I have tried such as Zoho Desk. Review Source DM David M. Analyst Food Production Used the software for: 1-2 years ### "Increases Productivity" April 29, 2026 5.0 Positive one. I will continue to use it. As I mentioned earlier, it helps with my productivity. Being able to do multiple things at once Pros It offers me the opportunity to communicate with any questions or comments I have while allowing me to continue working in the background Cons Sometimes it seems like it lags. Not sure if it is the system though or if the person on the other side is just taking time to answer. Review Source AM Andrew M. Owner Design Used the software for: 2+ years ### "My Review of LiveChat" April 21, 2025 5.0 Pros LiveChat enhances real-time messaging which keeps our website visitors engaged. Mobile support for both iOS and Android apps is another great aspect. Cons Ever since I incorporated LiveChat in 2022, I have never come across bugs. Review Source MR Mike R. Manager of Customer Service and Training Building Materials Used the software for: 2+ years ### "Small Company, big service!" December 18, 2024 5.0 I always liked using live chat to interact with customers, but when we launched our Shopify store this year and entered into the world of e-commerce, I learned just how much more Live Chat could do for me. With strategically built campaigns I am now targeting the right customer, with the right message at the right time. Pros It's an easy and convenient way to interact with my customers. Very intuitive to use and allows me to chat with more than one customer as a time. My organization does not use chat bots, only real employees. Cons Some of the e-commerce tools require me to know about website coding, whereas I am a customer service manager. luckily my web team helps so that we can use campaigns and trackers to their full extent Alternatives considered [Gorgias](https://www.capterra.com/p/155357/Gorgias/) Reason for choosing LiveChat We were more comfortable with LiveChat having used it for some years before our e-commerce partners suggested we switch to Gorgias; with a heftier price tag we found Gorgias didn't offer anything that was really above and beyond what we had with LiveChat and we have since began using LiveChat even better! Review Source MM Mohammed M. Project manager Civil Engineering Used the software for: 6-12 months ### "Quick solution" April 21, 2026 5.0 Overall it’s a fast and quick method to resolve the simple and easy issues where as for complex situations I may still prefer the telephonic conversation. Pros I love the real time and quick responses to the simple questions without waiting on calls for long hours. Cons Some times the live chat communication can lead to misunderstandings due to improper way of expressing the statements. Review Source Shaunak P. Senior Data Engineer Information Technology and Services Used the software for: 6-12 months ### "User engagement enhanced with Live chat" March 3, 2025 5.0 I integrated Live chat with my client's website and it brought a lot of value in first 30 days of use. It resulted in enhanced user engagement and doubt clearance instead of traditional user flow like filling and submitting a contact form. This not only made the website look rich but also uplifted the overall functionality on the system. Pros The best thing about Live chat is that it engages a user with curated flow of questions until a representative is available to take it further, this makes handling the SLAs so easy that my client always received best CSATs from end customers. Cons No cons really. I am really of an opinion that Live Chat is much ahead of the competition with their wide range of offering, hence making life easier. Switched from [tawk.to](https://www.capterra.com/p/167792/tawk-to/) AI in LiveChat engages much more customers that others Review Source DH Dmytro H. CTO Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great support" March 14, 2026 5.0 Several issues were resolved swiftly and professionally; a solution was found and the situation was saved Pros Quick and effective support, even on Saturday evening. I am completely satisfied with the service provided Cons I honestly can't point out any downsides. LiveChat’s support has been consistently reliable, responsive, and helpful, leaving me completely satisfied with the experience. Review Source DB Dale B. Administrator Computer Software Used the software for: 2+ years ### "Solid App With Unusual Business Practices" December 2, 2024 1.0 The app itself is quite good. I would not risk the relationship with a friend or colleague by recommending the company. Pros The app itself works well. We used it on our site for several years without issue. Cons You need to be paying attention. Their billing practices are unusual. A stated policy (I have a copy of the chat transcript if required) is that they do not provide advance warning of pending annual subscription charges. We longer use the app due to change in our direction and we should have cancelled the subscription. That is on us 100%. This morning, we received the receipt for our freshly paid subscription paid through 11/30/2025 that also indicated a 25% increase in year over year subscription costs. Alternatives considered [ChannelReply](https://www.capterra.com/p/242288/ChannelReply/)[Superchat](https://www.capterra.com/p/210968/Superchat/) Reason for choosing LiveChat Best feature set balance versus the cost. Review Source NL Nancy L. Sales Director Retail Used the software for: 2+ years ### "Live chat helps our business grow" December 20, 2024 5.0 Its easy to use and I really appreciate the live chat support too. They are very helpful Pros the oppotunity to engage with customers that prefer communicating in the chat rather than over the phone . we can close a lot more sales. Cons dislike that I have to have a license per user which is not as flexible as having a chosen number of licenses with unlimited users like it was before. Review Source VR Verified Reviewer Purchase Engineer Industrial Automation Used the software for: 6-12 months ### "Review for LIvechat" January 20, 2025 5.0 I have good experience of live chat use. It is less expensive than other tool such as team support. Also is is very to used. There customer support is also very good. Pros With the help of this software we are easily connecting with our customer. It also very helpful in our organization internally. Cons Since I am using this tool regular during till days I haven't seen any issues in this tool. Switched from [TeamSupport Messaging & Live Chat](https://www.capterra.com/p/265058/TeamSupport-Messaging--Live-Chat/) Customer support not good also its pricing is high as compared to Live chat. Review Source Priyanka S. Marketing Associate Logistics and Supply Chain Used the software for: Less than 6 months ### "Effective and User-Friendly Support Tool" January 6, 2025 5.0 LiveChat is user-friendly and effective for real-time support. It offers great integrations and insights, though it can be pricey for smaller teams. Overall, it’s a valuable tool for improving customer engagement. Pros Its easy to use and manage. Real-time chat boosts customer engagement, and it integrates well with other tools. The analytics offer helpful insights to improve support. Cons LiveChat can be expensive for smaller teams. Some advanced features are locked behind higher-tier plans. The mobile app experience can be a bit clunky at times. Alternatives considered [Comm100](https://www.capterra.com/p/108889/Comm100-Live-Chat/)[Intercom](https://www.capterra.com/p/134347/Intercom/) Reason for choosing LiveChat we choose livechat for its ease of use, powerful features, and seamless integrations with our existing tools Switched from [tawk.to](https://www.capterra.com/p/167792/tawk-to/) We switched to live chat from tawk for its more robust features and better user experience Review Source JP James P. Member Restaurants Used the software for: 1-2 years ### "API Technical Issues Resolved Quickly" March 17, 2026 5.0 Amazing! Pros \[sensitive content hidden\] was super helpful with a very tedious technical roadblock! Review Source AZ Adam Z. Marketing Director Executive Office Used the software for: 1-2 years ### "Our Customers Love It and so do Our Customer Service Reps!" March 13, 2025 5.0 Overall LiveChat is a great tool to communicate with your customers. Customers nowadays want instant help and that's what we've trained our operations to provide, with the help of Live Chat. It is also fairly affordable every month. Pros Our customers love the opportunity to chat with our service reps in real time at the click of a button instead of calling in. Our chat operators appreciate how easy it is to service multiple customers simultaneously. Cons Some of the reporting is only available for users of the top tier plans. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.