# Page 20 | LiveChat Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 20 - Is LiveChat the right Conversational AI Platform solution for you? Explore 1713 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/62194/LiveChat/reviews

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LiveChat

4.6 (1713)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 7th, 2026

# Page 20 - Reviews of LiveChat

## Showing most helpful reviews

Showing 476-500 of 1713 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Bryan F.  
Customer Support Agent  
Consumer Services  
Used the software for: 1-2 years

### "Livechat need a lot of improvement"

December 3, 2019

4.0

The service needs a lot of improvement, especially when tracking rude or spam chats.

Pros

I like that you can handle more than one chat at the same time. You can create macros to answer quicker.

Cons

It should have a way to easily block spam or rude customer. A blacklist would be an awesome feature for this tool.

Review Source

Preston R.  
Co-Owner & CEO  
Retail  
Used the software for: 2+ years

### "A viable option for Live Chat services"

November 17, 2018

4.0

Pros

I have used Live Chat both as a business and as a user when getting customer service. It works as a great option. I don't know much about the cost analysis of it, but it definitely fulfills live chat needs for businesses and is likely a low cost option for customer service based businesses.

Cons

I would prefer something that looked "better". It is a fairly basic design, and the alternatives that have a more sleek look I believe are most satisfying to the customer, and also blend in better with website looks today.

Review Source

EH

Erica H.  
Web promoter  
Automotive  
Used the software for: 1-2 years

### "Give more for the money or offer free advise first"

August 19, 2022

5.0

Great but the cost

Pros

Give you the information you need when you need it

Cons

The price it is just not the right price could offer better deal

Review Source

Martín V.  
Senior Associate  
Legal Services  
Used the software for: 6-12 months

### "Senior Lawyer from lawfirm"

May 5, 2022

4.0

I really like this software, although I usually prefer using other chat options that are integrated with Outlook

Pros

The software appearance is very good and it allows to communicate very easily with other colleages

Cons

The file sharing option is difficult to use. I've had some problems sending many files at a time.

Review Source

Sylvie Florence K.  
Gestionnaire  
Retail  
Used the software for: I used a free trial

### "Logiciel de Support Agent "

September 30, 2023

4.0

Pros

C'est un très bon produit et très simple pour le chat en ligne direct . Avec de très bonnes qualités et de fonctionnalités . J'adore ce que propose LiveChat. Je le recommande

Cons

Je n'ai aucun problème pour le moment. C'est un très bon produit de gestion client que je recommande

Review Source

AK

Ardi K.  
CRM Specialist  
Entertainment  
Used the software for: 1-2 years

### "The best and easiest way to approach customers!"

December 17, 2015

5.0

Using LiveChat helps to diverse the channels through which customers can make contact, a very welcome addition to any webpage dealing with customers in general. If used properly, it can be much faster and more informative to customers than e-mail and that makes sales easier and more productive. LiveChat can also help increase overall customer satisfaction because of a more personalized way of communication. I myself do not like making purchases over a phonecall and getting extra information by e-mail can sometimes take ages, so I always use the chat option when available. Keep up the good work!

Pros

A very simple and user friendly interface, the design is beautiful, responds quickly, the statistics are easily accessible and simple to read, the possibility to transfer files via a chat. And one of the best features is that it remembers recent history (e.g. when a customer has had a chat earlier the same day, it is easy to scroll back a bit, instead of going to the archives). Also, the support staff inside the app is easily reachable and has proven to give quick responses. Thank You!

Cons

Can\`t think of anything negative about the interface. It has been a very useful tool for me.

Review Source

CL

Christina L.  
Instructionaal Designer  
Banking  
Used the software for: 1-2 years

### "Live Chat"

January 13, 2023

5.0

Pros

I love the instant customer interaction. Customers love it as the hold times if any, are far less than the telephone and our chat specialists are experts in their field. We can ensure the quality of the customer experience.

Cons

I really don't have any cons at this time. We really love the product.

Review Source

Guillaume C.  
General Manager  
Events Services  
Used the software for: 6-12 months

### "Thanks ! "

November 21, 2018

5.0

Pros

It helps a lot to create relationships with our future customers.

Cons

Maybe we can review the display and the image of the app.

Review Source

Response from Text

December 6, 2018

Hi Guillaume, Thank you and really happy you like using LiveChat, we do our best to make it even better, every day! If by chance, you had a moment to leave us a review at WordPress, it would help us even more deliver the best live chat experience to our WordPress users: https://wordpress.org/support/plugin/wp-live-chat-software-for-wordpress/reviews/#new-post  Cheers, LiveChat team

SM

Shirley M.  
Retired  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Convenience of LiveChat"

April 29, 2022

5.0

As a uber driver sometimes I need to speak with someone right away and live chat provides that option

Pros

The fact that I can speak with a live customer service provider, I don't have to wait as long for a live rep on the phone or a call back. Sometimes I don't have the option to wait too long

Cons

In my experience I really haven't had any real problems

Review Source

Michael W.  
Operations Manager  
Retail  
Used the software for: 1-2 years

### "Live chat keeps us connected"

January 15, 2019

5.0

My experiences are great. We have the ability to answer questions real-time, which often leads to sales. It is paying for itself.

Pros

I like the way it notifies me as soon as someone enters the chat.

Cons

The refresh rate seems to lag at times, although to be honest I can make a selection and an update happens.

Review Source

VR

Verified Reviewer  
  
  
Used the software for: 2+ years

### "Live chat works for me!"

June 5, 2017

5.0

Pros

Very stable. Works great for pc, mac or mobile. Works well with email. Keeps history and always pushes emails out.

Review Source

Chase M.  
Service Innovation Manager  
  
Used the software for: 2+ years

### "We use LiveChat daily to provide real-time support for our customers"

June 8, 2018

4.0

Pros

LiveChat is quite easy to use as a User and Administrator. As an administrator, you can help out your reps by overseeing the chat in stealth mode and provide helpful responses to the rep when necessary.

Cons

When changing a feature/functionality, it's quite difficult (or impossible) to change for a specific 'group'. If you want to change a feature/functionality for one particular group, you should be prepared for that change to manifest across the entire platform.

Review Source

VR

Verified Reviewer  
Marketing Director  
Education Management  
Used the software for: 1-2 years

### "Okay Chat, Better Options Available "

June 13, 2020

4.0

Google chat is a better alternative to LiveChat for my needs.

Pros

It's a fast and efficient way to contact coworkers in seconds with whatever questions or requests you may have.

Cons

Glitches make it hard to use if you're multitasking on your computer and it isn't the best at saving old chats.

Review Source

VR

Verified Reviewer  
Team leader  
Commercial Real Estate  
Used the software for: 1-2 years

### "Fácil uso y de soluciones inmediatas a clientes"

December 4, 2022

5.0

Pros

Nos permite una gestión al cliente bastante buena con respuesta inmediata

Cons

Si intentamos tener a nivel individual varios chat abiertos se bloquea un poco

Review Source

Tony F.  
Software Developer  
Computer Software  
Used the software for: Less than 6 months

### "Easy to integrate"

October 24, 2018

5.0

Excellent tool would (and did) recommend it to other people

Pros

Works as it should and very easy to integrate with just a couple lines of code. Had to integrate this LiveChat product with a website I developed for a customer. The have used LiveChat for years and I was impressed with how easy it was to integrate and how quickly and easy LiveChat is to use.

Cons

Some screens were taken up by the icon and that is when we used css to hide it from certain screens as we had it on the index.html on a SPA and used css styling on certain pages to hide it. Maybe could have a smaller 2nd icon for certain pages and give it an option to use (by adding 1 line of js/css). This would be needed for SPA as they would add it once to the index and then invoke the type of styling on each child page.

Review Source

Fredy B.  
Management Consultant  
Sporting Goods  
Used the software for: 1-2 years

### "Great! "

January 16, 2019

4.0

LiveChat is maybe a little overkill for a small business where we encourage phone contact with most of our clients.

Pros

Reasonably easy to install, examples helped a lot.

Cons

The positioning of the char icon was confusing, examples of various platforms didn't really help my Wordpress implementation.

Review Source

VR

Verified Reviewer  
Multimedia Marketing Designer  
Higher Education  
Used the software for: 2+ years

### "Reliable"

January 18, 2019

5.0

It's reliable.

Pros

Live Chat is easy to set up and intuitive to navigate.

Cons

It is what I expect in a Live Chat Software

Review Source

TW

Tedd W.  
Client Service Coordinator  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "Works so well we don't notice it"

December 23, 2020

5.0

Livechat has, simply put, been the best chat software our company has ever used.

Pros

Talkdesk allows us to configure every aspect of our chat presence, from how often chat boxes pop up to what messages are displayed. Its ticketing system is convenient, powerful, and easy to use. Cloud access has allowed easy continued use through COVID-19

Cons

It's tough to think of something our users don't like about LiveChat. We haven't need to contact support, so I'm not sure how robust it is.

Review Source

Nathan B.  
Product Manager  
Financial Services  
Used the software for: 1-2 years

### "A decent live-chat platform"

November 10, 2022

3.0

Pros

I liked how much you could integrate it into however, it was a little rough around the edges when I used it as an agent

Cons

Sometimes the client would crash, losing all open chats at the time

Review Source

NV

Nikki V.  
Director of member services  
Real Estate  
Used the software for: 2+ years

### "Makes Customer Service Easier"

March 1, 2019

5.0

Helped with our productivity and gave our members another way to reach us!

Pros

We added live chat to our website to allow our members to reach us with simple questions that could be answered via chat. It makes it easier to serve our members and allow us to provide customer service to more than one person at a time and still be able to do other tasks at the same time. Definitely helps with productivity!

Cons

Sometimes the chat freezes on the customers end causing angry customers that have to log in to the chat again!

Review Source

Javanna C.  
Gerente  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "avaliação livechat."

January 9, 2023

5.0

muito boa, recomendo.

Pros

o bate papo rapido, imagem impecavel, audio claro.

Cons

nenhum das abas precisam de reformulação.

Review Source

RS

Remia S.  
Manager  
Building Materials  
Used the software for: 6-12 months

### "Work live! "

November 5, 2022

5.0

Before I need to call my employee one by one..it takes a lot of time.This app helps me finish my task in a single period of time

Pros

This app helps me monitor my workers,I can easily give them the information and notice anytime.

Cons

Sometimes the mic is not doing well,it has feedback maybe because of internet connection.

Review Source

Fabian D.  
digital marketer  
Marketing and Advertising  
Used the software for: 6-12 months

### "The LiveChat review"

October 30, 2019

4.0

I need LiveChat as it helps in giving the service, support and attention my customers deserve, immediately.

Pros

This software easily integrates with my eCommerce store which made the setting up part easy. I can ensure great customer service as i can chat to multiple customers at the same time.

Cons

When a team member or customer is on mobile the platform seems slightly less responsive. Sometimes it shows you are live when you have logged off.

Review Source

AD

Alaina D.  
Owner  
Events Services  
Used the software for: 2+ years

### "Great software to communicate with clients over our website!"

April 30, 2018

5.0

Great features such as canned responses, office closed message and data capture.

Pros

I can create canned responses for efficiency and have multiple users. When our office is closed guests can leave a message to be contacted back when the office opens. Guests can rate the chat which is a great feature to make sure our customers are happy with the customer service they are experiencing.

Cons

I do not have any cons as Live Chat's software has all the features a company could ask for and the price is very reasonable.

Review Source

VR

Verified Reviewer  
Student  
Automotive  
Used the software for: 2+ years

### "Easy platform to chat"

July 20, 2019

5.0

Quick to chat

Pros

Easy and quick way to chat with interesting people

Cons

Sometimes the messages do not get delivered

Review Source

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