# Page 21 | LiveChat Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 21 - Is LiveChat the right Conversational AI Platform solution for you? Explore 1713 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/62194/LiveChat/reviews

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LiveChat

4.6 (1713)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 7th, 2026

# Page 21 - Reviews of LiveChat

## Showing most helpful reviews

Showing 501-525 of 1713 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

José Wilson M.  
analista  
Design  
Used the software for: 6-12 months

### "bate papo live"

August 24, 2022

4.0

Overall it was satisfactory, met my needs but could improve.

Pros

What I liked the most is that the chat is very dynamic, and it helps a lot in support during the service.

Cons

what I liked least is that it could have more interaction options and that slows down the service a bit.

Review Source

Bhabishya B.  
Sales Manager  
Entertainment  
Used the software for: I used a free trial

### "Good Live Chat feature for website"

November 17, 2021

5.0

The overall experience was good with them. I enjoyed using their service and was thinking of keep using them but they didn't have any free version.

Pros

Everything about LiveChat was great. It was easy to get started and deploy on my WordPress website. And I could easily chat with my website visitors. And I used it for like 2 weeks.

Cons

What I didn't like was that they didn't have any free version. And every time I go to use a software, the first thing I check is if they have any free version of not. Due to this I used their service for a week and stopped using.

Review Source

VR

Verified Reviewer  
Sales  
Internet  
Used the software for: 1-2 years

### "Gets the job done--basic, no frills"

July 19, 2018

4.0

Pros

It's reasonably easy to use, gets the job done. It isn't one to be feature-rich, though they've made a lot of "enhancements" recently. Reliable.

Cons

It can be a bit clunky to navigate the back office, but nothing terrible. It just feels a bit dated at times.

Review Source

gK

guidiga K.  
service client  
Mental Health Care  
Used the software for: 6-12 months

### ""LiveChat est très performant et facile a utiliser"

December 28, 2022

5.0

Avec live chat je peut discuter avec mes clients à tout moment et ca me permet de garder une bonne relation avec mes client s

Pros

C'est la facilite de navigation et les détailles des visiteurs les détailles comme la localisation, ce que tu es entrain de taper sur ton écran etc... Ils sont bien focaliser et un bon technique d'approche de service client.

Cons

j'ai plusieurs fois été mis en attente .

Review Source

LH

Laura H.  
Owner  
Professional Training & Coaching  
Used the software for: 1-2 years

### "Love Canned Responses and Keyboard Shortcuts "

December 11, 2018

5.0

Overall, we love LiveChat for our team. It's one of the easiest to use and the cost is amazing compared to some others we looked at. I love that we can see browser types and pages visited while we're talking to our customer base. It's really helped us up our customer service game.

Pros

I love that our team can create canned responses and shortcuts for our most common asked questions. A simple "#" and keyword let's us paste the detailed response we worked hard to craft. This tool especially comes in handy when we're responding on the go and can't toggle between emails. The integrations between LiveChat and our CRM Hubspot is pretty awesome too! No more manually tracking tickets.

Cons

Some of the mobile features are limited, like looking through the tickets and archives. Sometimes after a week of travel, it would be nice to pop-in on a mobile device and see what tickets were handled.

Review Source

VR

Verified Reviewer  
LiveChat Manager  
Outsourcing/Offshoring  
Used the software for: 1-2 years

### "LiveChat is awesome! "

November 3, 2015

5.0

Ever since we started using LiveChat, our sale has increased significantly, what's more, we hear a lot of positive feedback about customer service, which favorably affected the image of our company. People interested in our products, in case of having any questions, receive an immediate response, which has increased the customer satisfaction. Approaching customers directly on our website has made our customer service more efficient, since we are able to solve their problems and help them at instant. Thanks to this we have more and more loyal customers who are happily coming back to use our services. Moreover, it is a way of saving money, because one agent can talk with a few visitors at the same time, which was impossible when we had phone agents.

Pros

Proactive invitations and message sneak peak

Review Source

VR

Verified Reviewer  
Head of Reservations  
Hospitality  
Used the software for: 1-2 years

### "A very Useful Tool....."

December 11, 2018

4.0

Pros

LiveChat is a great tool to increase the number of channels available to your customers. It's very easy to set up and use on a daily basis and looks nice on the our website.

Cons

Sometimes I've found that I have been taken offline without realizing.

Review Source

VR

Verified Reviewer  
Business Associate  
Government Administration  
Used the software for: 2+ years

### "Love it!"

August 26, 2019

5.0

Happy with it and think it's a great add on to any website that is looking to provide efficient client support.

Pros

Live chat is the most convenient way to contact a company without having the headache of calling them or sending them an email. I've used this platform on many sites and found it to be a relief that I can get my questions answered quickly.

Cons

It may seem like a pop up sometimes and could get confusing with all the other content on the site. May want to look into changing how it appears.

Review Source

Richard P.  
Product Manager  
Automotive  
Used the software for: 6-12 months

### "Makes communication with the client more practical."

April 26, 2018

5.0

The ability to communicate with customers more effectively saving time and money.

Pros

it is possible to communicate with several clients at the same time. A single attendant is able to respond to several customers at the same time which makes this service more practical and faster.

Cons

it is not possible to block incoming messages, so some people abuse of the system.This then hinders communication with real customers.

Review Source

Michael L.  
Customer Support Professional  
Music  
Used the software for: 6-12 months

### "Great for basic web support."

January 15, 2019

5.0

Overall great experience.

Pros

The software integrates well with the website, and allows for controlled interaction with customers as they browse the website.

Cons

Sometimes integration with the mobile app can be buggy. I have signed out on the desktop but it didn't sign me out on mobile, causing me to receive chats when I was unavailable. Just double check when signing out to make sure you're unavailable.

Review Source

CR

Christina R.  
Reservationist Manager  
Hospitality  
Used the software for: 2+ years

### "LiveChat is a necessity for all businesses."

December 3, 2019

5.0

Overall, I love this software. I feel that it has taken us to a new level of service and accommodation for reservations.

Pros

I like that it is easy for guests that can not call in to "Chat" with us. It is a very helpful tool for everyone. We have been able to successfully set up reservations and answer basic questions.

Cons

I feel that it can easily disconnect guests at times, and neither side knows what happens, or if you click into a screen, you can lose where it is at because it becomes hidden.

Review Source

SC

Salvatore C.  
Impiegato  
Investment Management  
Used the software for: 6-12 months

### "Soddisfatto"

March 9, 2023

4.0

Pros

Praticità e comodità di utilizzo Ottimo servizio di assistenza

Cons

Mi ritengo soddisfatto Non ho nulla di negativo da segnalare

Review Source

VR

Verified Reviewer  
CMMS Administrator  
Higher Education  
Used the software for: 1-2 years

### "Great customer support"

April 22, 2019

4.0

Pros

Allowing live customer support on most company web pages is a great feature to have in a service orientated business.

Cons

Would be nice to have more supervisory tools, and be able to use the iOS version of the app to triage support tickets.

Review Source

VR

Verified Reviewer  
CEO  
Marketing and Advertising  
Used the software for: 6-12 months

### "A Great Live Chat Software "

July 13, 2022

4.0

Pros

Been using this software on my customers website so they can interact with consumers and assist in selling. Really a very helpful tool. Increases conversion rate to pretty good level.

Cons

What I dont like is this software does not update or load itself at times. Have to wait for pop up to come up and get loaded.

Review Source

VR

Verified Reviewer  
Manager  
Computer Software  
Used the software for: 2+ years

### "Setup "

January 13, 2019

5.0

Overall the software is easy to use once set up. It does its job as expected. Again using the chat on mobile is a huge help.

Pros

Having the ability to have your customers speak with you at any time. Being able to use this on mobile is a massive benefit.

Cons

The setup process in regard to inputting the code for initial setup seems to confuse my clients at times. Perhaps an Api for platforms to connect to and clients just use an api key would help if possible.

Review Source

NC

Natalie C.  
Client Success Manager  
Information Technology and Services  
Used the software for: 2+ years

### "Easy, functional, and overall- sophisticated."

January 29, 2019

4.0

I've enjoyed my experience with LiveChat for the most part. I get a bit frustrated when it logs me out automatically as I feel I can't even run to get a glass of water without getting bumped off. I've liked that it logs tickets for you so that you can get in contact with people who have reached out to you/missed your chat.

Pros

It's easy, you are able to download the app to your phone, and it looks like your conversation with the agent are personal. It doesn't look like it's a robot that is corresponding with you.

Cons

If you let the software sit idle for even a minute, it will log you out. Additionally, we've had glitches in getting accidentally logged in (when we weren't scheduled on support), or consistently getting logged out.

Review Source

JS

Joshua S.  
Equipment Engineer  
  
Used the software for: 2+ years

### "Using LiveChat is a great alternative to phone calls and allows concise communication. "

July 5, 2018

4.0

Pros

What I like most about this software is essentially what it offers as an alternative to other communication methods with vendors. Overall, having a live chat with a vendor is at times much easier and more convenient than making a phone call. While waiting for my other party to answer me back, I can be doing work on my PC and not have to worry about waiting on hold in line on a phone call. The communication through this software is fast and easy and does not allow for much wasted time, connections are made fast and easy.

Cons

What I like least are the aesthetics. While it is very easy and straightforward to use, for many users it may bring on the nostalgia of the late 90s chat room or messengers. Simply updating its GUI would help with this outdated messenger vibe. While the aesthetics do not affect performance, from my end they have an impact on user perception of the software. This I feel takes away from the experience of the use of this software tool which in turn lowers its quality.

Review Source

GS

Gari S.  
Chief Strategy Officer  
Construction  
Used the software for: 2+ years

### "Easy & Reliable Addition For Our Employees"

September 20, 2018

5.0

Pros

This software has made it extremely easy for our employees to ask quick questions to management or other employees without having to waste time by getting up and walking to them or calling them at their desk. A lot of questions are quick with simple answers and you gain time back during the day with this software.

Cons

So far we haven't had any complaints with this software and everyone who uses it is extremely happy with how quick they can get an answer back.

Review Source

KS

Karolina S.  
President  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Great Software"

October 9, 2020

5.0

Great experience using LiveChat and our customers love booking appointments with it.

Pros

Very easy to use and customers love reaching out to us via LiveChat . Our customers love booking appointments using this software. Makes things convenient when busy at meetings or work.

Cons

In the beginning it was a little confusing understanding how the communication comes through after hours, but after a few inquiries we were able to get the hang of it.

Review Source

Stephanie H.  
Customer Care Team Leader  
Apparel & Fashion  
Used the software for: 1-2 years

### "Thumbs up for LiveChat!"

February 28, 2016

5.0

I've used LiveChat for my company's website (we're a small lingerie retailer) and I couldn't be happier. The app is fantastic, easy to use, and gets consistent praise from our customers. They buy much more after chatting and view it as amazing service. Am also really impressed with the app's customer support - Daniel Z in particular is responsive, so friendly, and goes above and beyond to help us with whatever questions or issues we have. Great example for my team!

Pros

Ease of use, analytical features, customer support from the app, design.

Cons

Easier day to day stat viewing, but really I have no cons. Every suggestion I've made has been met with a thoughtful response and we couldn't be happier with the app makers.

Review Source

Italo P.  
Supervisor  
  
Used the software for: 2+ years

### "Simply the best software in its style"

March 23, 2018

5.0

I think the application is designed mainly for large companies, because for small companies the cost is not justified but the communication between users and support staff has been the best

Pros

It is very easy to use for both Helpdesk staff and users, it is friendly and intuitive. It's easy to find tutorials on the internet

Cons

I can´t think of many things that I don´t like but I would like the application to introduce the phone call option, sometimes it is good to complete the support in this way

Review Source

MT

Mark T.  
Trainer  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Works Great on Wordpress"

December 11, 2018

5.0

Very good. I tried a bunch of support tools on my website and value for money vs functionality LiveChat has been the best.

Pros

It is very easy to set up on wordpress. Nice and affordable and they are constantly adding new features. I like the live chat support which helped me get everything established in the beginning. The app is great for replying on the fly when I'm out of office.

Cons

I would like to be able to reply immediately to archived contacts rather than having to create a ticket. Auto ticket creation would be great.

Review Source

Response from Text

December 14, 2018

Hi Mark, Thank you and really happy you like using LiveChat, we do our best to make it even better, every day! If by chance, you had a moment to leave us a review at WordPress, it would help us even more deliver the best live chat experience to our WordPress users: https://wordpress.org/support/plugin/wp-live-chat-software-for-wordpress/reviews/#new-post  Cheers, LiveChat team

mH

mazhar H.  
Assistant manager  
Cosmetics  
Used the software for: 1-2 years

### "LiveChat is a complete customer service platform"

August 25, 2022

5.0

Pros

Easily capture leads and make buying easy. Show off your goods in elegant product cards, making it easy to sell them. Chatbots automate parts of the customer service process so that agents can focus on higher-value conversations. With an AI chatbot, sales reps get back to what they do best: satisfying customers' needs. And you gain real-time information about how chats boost revenue

Cons

The chat will appear a bit slower, although everything Is nice

Review Source

VR

Verified Reviewer  
Owner  
Retail  
Used the software for: 1-2 years

### "Live Chats Equal Happy Customers"

November 15, 2020

5.0

Overall I love LiveChat. It makes connecting with potential clients so much easier.

Pros

The fact that you can chat with a customer in real time makes a huge difference. Think about it, you are chatting with a customer that is already interested in your product and/or services. All you have to do is nudge them to complete the transaction. You can't do that with any other form of marketing.

Cons

Too many live chats with not enough operations can be an overwhelming task. But then again that can be a good problem.

Review Source

VR

Verified Reviewer  
Partner + Creative Director  
Marketing and Advertising  
Used the software for: 1-2 years

### "One of the top options"

December 18, 2019

5.0

Nothing but compliments to the team at LiveChat. They've built a solid platform and have killer support.

Pros

The pre-sales support was fantastic. They answered all our questions, whereas some of the other top chat software companies seemed to be annoyed by us. It does everything we need it to do, looks great on our site, and we can set up a chatbot when we get to that point.

Cons

We don't have enough chatty traffic on our website to make it really seem worth it, at least right now. The software itself seems good, we just haven't really been able to put it to the test like we would like to.

Review Source

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