# Page 22 | LiveChat Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 22 - Is LiveChat the right Conversational AI Platform solution for you? Explore 1713 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/62194/LiveChat/reviews

---

LiveChat

4.6 (1713)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 7th, 2026

# Page 22 - Reviews of LiveChat

## Showing most helpful reviews

Showing 526-550 of 1713 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Ushan Sasika G.  
Freelance Software Developer ( Part time )  
Internet  
Used the software for: 1-2 years

### "Make your customers more attractive to your business"

March 10, 2019

3.0

It's helped me to contact my clients in real-time and takes orders and receive payments from them.

Pros

Its user-friendly interface allowed customers to reach us in real-time.

Cons

It takes a little time to load properly than other similar products.

Review Source

RQ

Reno Q.  
Digital Marketing Consultant  
Online Media  
Used the software for: 1-2 years

### "Best Virtual Assistant for your Site!"

December 11, 2018

5.0

Pros

The Live Chat virtual assistant is an invaluable tool for those looking for an instant, anytime and anywhere “connection” between site owner and the customers.

Cons

Previously the iOS app was not updated to iPhone X screen resolution but this has been fixed in the latest update. So no complains, really!

Review Source

Response from Text

December 14, 2018

Hi Reno, Thank you and really happy you like using LiveChat, we do our best to make it even better, every day! If by chance, you had a moment to leave us a review at WordPress, it would help us even more deliver the best live chat experience to our WordPress users: https://wordpress.org/support/plugin/wp-live-chat-software-for-wordpress/reviews/#new-post  Cheers, LiveChat team

VR

Verified Reviewer  
Digital Marketing Coordinator  
Automotive  
Used the software for: 6-12 months

### "Great app for online customer service!"

July 17, 2020

5.0

We implemented the chat app to one site, but later ended up fully migrating to LiveChat for all our sites.

Pros

Its a lightweight addition to your website, which doesn't make the site slow to load, the app itself offers a simplistic interface, for both the parties.

Cons

Interface the customers see, despite being simple to use, could have more features added, but should not make the site slow to load..

Review Source

VR

Verified Reviewer  
Customer Service Advisor  
Higher Education  
Used the software for: 1-2 years

### "LiveChat review"

March 19, 2019

3.0

Pros

\- Good interface - Prompt notification alerts - Ability to stay offline (do not accept chat mode) and manually select users to chat based on busy environments

Cons

\- Can improve on UX/CX - May experience log in issues

Review Source

MSK

Mian Sylvain K.  
Informaticien  
Internet  
Used the software for: 6-12 months

### "Très bon Logiciel de chat"

November 21, 2022

4.0

Pros

Le logiciel permet de faire des chats en live avec des outils simples et faciles à utiliser

Cons

Pas de point faible constaté en ce moment

Review Source

RM

Ryland M.  
Software Support Tech  
Computer Software  
Used the software for: 1-2 years

### "LiveChat for Support Use"

January 15, 2019

5.0

Overall LiveChat does add a lot to our ability to help customers and gives them support options if a phone call or email is not enough or viable. Most of the time I do not even notice it is there which is a good thing because it means that it is doing its job of letting me know who is there and who is available.

Pros

The menu is very ease to browse and I can tell at a glance what all of our agents are doing and which customers are currently browsing our site. My notifications do not interfere with my other sites and software I am currently using and it is very easy to create tickets and track previous days activities.

Cons

The only thing I currently do not like is the apparent lack of integration with Sales Force. I do not know if that has changed, but right now for our company we have to manually create tickets within SalesForce to match Live Chat activity.

Review Source

JC

Justin C.  
IT Manager  
Textiles  
Used the software for: 2+ years

### "It does what it says it does - LiveChat... and then some more."

December 12, 2018

4.0

Pros

Ease of use - we were up and running on multiple platforms within minutes. Loads of features - from basic chat to a reporting dashboard, it's feature rich. Uptime - So far reliability has been in the at least if not better than 98% uptime. Responsive support - relatively quick response to inquiries compared to > 24 hours for some companies.

Cons

Occasional hiccups in service seem to take more time to resolve than we would like (> 1 hour down)

Review Source

Argenis U.  
CEO  
Computer & Network Security  
Used the software for: I used a free trial

### "Revolutionized my way of interacting with customers."

August 6, 2023

4.0

It is very good because the support team has been excellent, they are always willing to help me and answer any questions that arise, this tool is invaluable for my business.

Pros

I really like it because with just a couple of clicks, I can quickly answer questions and offer the support they need in real time.

Cons

Well I would like the mobile application to have a more agile intuitive although it works well, sometimes I feel that it could be easier to use.

Review Source

Renea H.  
President  
  
Used the software for: 6-12 months

### "Customer Service To Go!"

February 28, 2018

5.0

I can chat with my customers right there. I know what they need and less likely to have an abandoned cart.

Pros

I absolutely love that Live Chat has an app where I can chat with my customers real time. I am there if they need me.

Cons

It is a little more expensive than its competitors, however, I still feel it is worth the money. I have tried many other chat platforms and this one suits us best.

Review Source

AL

Aleksandr L.  
Head of tech support  
Education Management  
Used the software for: 2+ years

### "Decent chat for our site"

November 7, 2018

5.0

Pros

We implemented LiveChat 3 years ago. Among the features, I want to point out a convenient setting, round-the-clock customer support and, most importantly, push notifications. With these notifications, we can quickly respond to customer questions.

Cons

Mobile application often crashes at the time of conversation with the client. At first, I thought that the problem was in my smartphone, but on other devices I was watching the same problem.

Review Source

OS

Olga S.  
postgraduate student  
  
Used the software for: 1-2 years

### "Thanks to the developers for the multifunctional software"

January 27, 2018

5.0

Pros

As soon as the number of customers in our company began to increase, we had to look for a convenient messenger. The best was LiveChat. In this software everything is carefully thought out. For example, our manager has the ability to monitor employees, communicate with clients, look at various indicators related to communication. This is very important and helped us not only to adjust communication with customers, streamline the database of customers, but also significantly increase the level of conversion. And this, as you understand, is an additional profit.

Cons

In order for our employees to quickly learn how to set up an instant messenger and work with clients, we had to arrange a seminar with an invited specialist. We spent money, but the investments paid off very quickly!

Review Source

ON

Ogechi N.  
Decision science analyst  
Financial Services  
Used the software for: 2+ years

### "Great communication software "

April 20, 2021

5.0

LiveChat facilitates engagement with customers in a timely and efficient manner, boosting productivity and sales. It can be used across platforms which makes it highly convenient.

Pros

Livechat is the premiere chat software. It allows for instant communication with customers, facilitating quick resolution of issues and minimizing miscommunication. It offers a written record of the chat which is invaluable for training and verification purposes.

Cons

There can sometimes be a time lag which may sometimes frustrate customers and decrease employee efficiency.

Review Source

VR

Verified Reviewer  
Digital Marketing  
Environmental Services  
Used the software for: Less than 6 months

### "Stand out from your competition, use the live chat feature!"

November 12, 2019

4.0

LiveChat gives us the ability to address any issues or questions are customers and prospects have in real time.

Pros

We love how we can connect with our customers and leads right on our website. To have the ability to address any issues directly while chatting with your customer is an incredible opportunity to gain their trust and empathy! LiveChatInc allows us to assign multiple agents during business hours and create custom tags to identify the type of conversations that are coming through. Their support is great and even though they are in Poland, they're available to answer any question at any time.

Cons

The ability to send a notification email to any available agent via email. Currently, this is not a supported feature.

Review Source

Matt I.  
Owner  
Airlines/Aviation  
Used the software for: 1-2 years

### "Cool Program"

August 28, 2018

5.0

We set this up for a customer. It has really improved their customer relations and online sales.

Pros

Easy to install. Easy to manage. Easy to train.

Cons

It does its job. I cannot think of anything I dislike about this programs.

Review Source

KS

Kyla S.  
Career counselor  
Higher Education  
Used the software for: 2+ years

### "LiveChat Review "

February 26, 2022

5.0

Pros

I have used livechat for personal and professional use. It is an easy way to gain information when you are unable to call into customer services. Most live chats you are able to print your conversation

Cons

Nothing that I don’t like. The software is easy to use and convenient

Review Source

BO

Bernard O.  
Chairman  
Financial Services  
Used the software for: 1-2 years

### "Take your time to implement the service"

December 23, 2019

5.0

Pros

We put it on the LiveChat site for a long time, so we can judge its performance. In principle, there are no complaints about the service itself. From the interface, I can throw out part of the standard tools and replace them with custom ones.

Cons

The conversion on the site fell after the introduction of the service. Users think that a bot is sitting in this chat, not a real tech support employee, and they are leaving the site. Previously, at least they tried to contact us through social networks. My conclusion is this: carefully consider whether I need online chat on the site.

Review Source

KW

Kristen W.  
Coordinator  
Public Safety  
Used the software for: 6-12 months

### "Live chat saves time and is convenient"

February 15, 2022

5.0

It’s pretty good. I just use it for work

Pros

I like being able to get to the person I need instead of being out on hold

Cons

I wish it was able to be used on multiple devices at a time

Review Source

AP

Ann P.  
Consultant  
Hospitality  
Used the software for: 2+ years

### "Live Chat"

February 18, 2020

4.0

From a conversation on Livechat we often find that it leads to an enquiry for our services. So a very important tool.

Pros

In out business (travel) it is a very handy tool. We can see where browsers are coming from and what they are interested in. It allows us to answer their questions very quickly thereby providing an efficient service.

Cons

One feature I would suggest is a window where guests can put their email address and other contact information.

Review Source

EM

Eric M.  
Strategic Technology Manager  
Retail  
Used the software for: 1-2 years

### "LiveChat Is a Great Solution for a New Business but not larger Businesses"

December 11, 2018

4.0

Overall, this is a fantastic tool for a new business. It's easy to use, simple to set up and easy to administer. However, it doesn't have enough features and integrations to help with a rapidly growing business.

Pros

\- Easy to use - Has great feature to show what the customer is typing. - Easy to configure and set up. - Adding users is simple. - Has an API and integrations

Cons

\- Doesn't provide Multibrand support/customization. - API pulls limit the amount you can pull - Zendesk integration requires manual creation of tickets. Can not create new tickets for each automatically. - Support team is hit or miss with its assistance.

Review Source

NN

Never N.  
Accoountant  
Accounting  
Used the software for: 1-2 years

### "LiveChat Review"

March 3, 2022

5.0

in case of emergency live chat there is always someone to talk to

Pros

Live Chat is online software that allow to interact with customers with queries,and also improving company sales in that the person you chat with are potential customer they have an interest about your company or product therefore livechat allows interaction with clients online.

Cons

LiveChat allows anyone to inquire about company information even if they are not customers

Review Source

KY

Kyle Y.  
SDR  
Information Technology and Services  
Used the software for: 1-2 years

### "Decent Software, but Too Much Spam"

August 7, 2018

3.0

Pros

I like how easy it is to track user activity on our company's website to anticipate customer needs. It's a great platform for clients to ask questions or be pointed in the right direction.

Cons

The issue we have as a sales team with this solution is too many people are looking for support questions to be answered. We have a few checkboxes and warnings set up with our LiveChat to prevent too many support questions from coming in, but plenty of people choose to ignore it. It would be nice if they let us ban individual people from chat. Instead, most of the blocking is based on IP address. In the case of most businesses, they function from one internet IP address. So an issue with the system today is if I block one user at an organization it blocks everyone there.

Review Source

IW

Ishara W.  
Senior Software Quality Assurance Engineer  
Information Technology and Services  
Used the software for: 2+ years

### "Live support"

March 30, 2023

4.0

Pros

Real-time customer support.Chat transcript feature is available.

Cons

No automatic translation for non-native speakers.

Review Source

CT

Claire T.  
Marketing Director  
Apparel & Fashion  
Used the software for: 6-12 months

### "I wanted this product to work for us, i really did. "

February 11, 2022

4.0

Overall, I will not be using this program again, we have switched to using Gorgias now and have much better response and help.

Pros

The product itself is good, easy to use, easy to set up, and affordable!

Cons

Let me start off by saying the product itself wasn't the problem for us, what was the problem was the lack of help from customer service. We tried to get logged in to a previous account which we had been getting billed for for months and we struggled to get help from them. I was finally able to get help when someone reached out trying to get us to upgrade. Was very disappointed and left a bad taste.

Review Source

Sonia Del Valle U.  
Analista de Datos  
  
Used the software for: 1-2 years

### "It is a great tool for websites ..!"

May 25, 2018

4.0

Live chat can be used on any website, its easy configuration and usability make it a great tool not only to communicate with our customers but also to make sales.

Pros

It is an excellent tool, through live chat we can give good attention to customers who visit our websites, provide technical support and also help us to make sales directly, its inerfaz is easy to use and allows us to keep track conversations with users.

Cons

In general it is a good tool but I think there are others that exceed it in features and functions, however live chat I like very much for its simplicity.

Review Source

MP

Michelle P.  
Sr. Member Advocate  
Financial Services  
Used the software for: 1-2 years

### "Perfect Customer Service System! "

September 12, 2020

5.0

We speak to members and applicants every day using this feature! It's perfect and provides opportunities for macro and Zendesk integration!

Pros

This is a perfect product for online chatting for a customer service driven company. We use this feature DAILY for our company!

Cons

Often, but not all the time, the software will fizzle out and your chats will be reassigned to others, in stead of going into a queued limbo.

Review Source

Talk to a Capterra advisor for free and get results within 15 minutes.