# Page 23 | LiveChat Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 23 - Is LiveChat the right Conversational AI Platform solution for you? Explore 1713 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/62194/LiveChat/reviews

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LiveChat

4.6 (1713)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 7th, 2026

# Page 23 - Reviews of LiveChat

## Showing most helpful reviews

Showing 551-575 of 1713 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Jeffrey A.  
Marcom Manager  
Marketing and Advertising  
Used the software for: Less than 6 months

### "A necessary tool for customer service"

October 17, 2018

5.0

We noticed an immediate jump in customer relations and employee effectiveness. Excellent tool!

Pros

Our customer service department is frequently overworked and understaffed. We used to only take calls but that meant our queues could sometime reach as long as 45min waits. This was too much and we had to implement a new form of communication. Turned out LiveChat was just what we needed. Wait times immediately dropped, stress levels plummeted for our employees, and customer satisfaction jumped. You have access to all of your chats, can find past chats easily and following customer inquiries is easy. We love it!

Cons

It's providing us with what we need to keep customers and employees happy. No cons from us!

Review Source

VR

Verified Reviewer  
Sr. Financial Analyst  
  
Used the software for: 6-12 months

### "LiveChat has been a game-changer for our business"

January 9, 2018

5.0

Pros

LiveChat is the most intuitive chat management software on the marketplace. It makes it easy to coordinate communications both internally, as well as externally, and our customers are better served by it.

Cons

The only think I don't like about LiveChat is that it took our internal departments a while to approve the software on our systems.

Review Source

CS

Chyanna S.  
Cashier  
Consumer Services  
Used the software for: 1-2 years

### "LiveChat"

April 22, 2022

5.0

It's good

Pros

It's easily used and accessible and it works good

Cons

People take longer than expected to reply back and sometimes it won't even come in

Review Source

VR

Verified Reviewer  
Chief Executive Officer  
Medical Practice  
Used the software for: 1-2 years

### "Great system"

January 18, 2019

5.0

Always been easy to use. The ticketing system is fantastic for project management.

Pros

I love the ticketing system.very helpful to integrate our departments

Cons

Lack if integration with our dental software

Review Source

JS

Janelle S.  
Chief Operating Officer  
E-Learning  
Used the software for: 2+ years

### "Exceptional Chat Feature for our Site"

December 11, 2018

5.0

We are able to help our clients in real time on their time. Our offices are very busy with patients and when they take the time to reach out to us, it's great that we can help them immediately.

Pros

Ease of use and access for our clients to reach us in real time

Cons

Nothing really except when a client ends a chat before I can finish my thank you ;-)

Review Source

Response from Text

December 14, 2018

Hi Janelle, Thank you and really happy you like using LiveChat, we do our best to make it even better, every day! If by chance, you had a moment to leave us a review at WordPress, it would help us even more deliver the best live chat experience to our WordPress users: https://wordpress.org/support/plugin/wp-live-chat-software-for-wordpress/reviews/#new-post  Cheers, LiveChat team

OM

Olga M.  
Group Internal Auditor  
Retail  
Used the software for: 2+ years

### "Easy to integrate on the site"

May 9, 2019

5.0

Pros

Using LiveChat, we can easily communicate with our customers in real time. This application is important for customer service, it is relatively easy to integrate into the site and just teach new employees how to use it. Simple addition of widgets.

Cons

Periodically stops pop-up window, and the mobile application is inconvenient to respond to tickets, and also it has too limited number of available functions.

Review Source

RGC

R. Greg C.  
E-Commerce Director & CTO  
Construction  
Used the software for: I used a free trial

### "Great App for Smaller Organizations"

May 20, 2018

4.0

Pros

Ease of setup. My favorite feature is that it notifies me when I have a user on my site comma by a verbal notification on my mobile phone. This is great for smaller sites that don't get a lot of new visitors, but would probably drive a large site administrator absolutely crazy. This app is very user-friendly easy to, easy to set up, and seems to be a really great value for the money. When my new budget comes out on the 1st I intend to purchase it. I use it for www.interlogmarineconstruction.com . It keeps a record of all my chats, their IP location, and of course notifies me when they're on and when they return. Really great functionality, a good dashboard, and for a website administrator not versed in coding, this app is perfect.

Cons

There are a few features I'd like to see, maybe more customizable, and perhaps more choices when it comes to themes. My primary turn off was the incessant hounding by sales reps the moment I installed it. To their credit after a good scolding on my part, they left me alone to evaluate it. I highly recommend this app.

Review Source

VR

Verified Reviewer  
Customer Service Representative  
Sporting Goods  
Used the software for: 1-2 years

### "Live Chat Review"

February 1, 2019

5.0

We are able to answer product questions without tons of phone calls.

Pros

Easy too use. Ability to make canned responses.

Cons

That the customer can rate the chat poorly even if you don't talk to them.

Review Source

VR

Verified Reviewer  
Director of Digital Marketing  
Computer Software  
Used the software for: 1-2 years

### "Good Enough"

December 13, 2018

4.0

Pros

It works. It's stable and dependable.

Cons

It's just good enough. There is nothing flashy or cutting edge. It's just a good product that works. Doesn't push the envelope.

Review Source

VR

Verified Reviewer  
Director of Marketing  
Real Estate  
Used the software for: 6-12 months

### "Not Intercom but for Some Clients, the Appropriate Solution"

March 22, 2019

4.0

Pros

My experience leads me to say that LiveChat is right up there with Intercom in terms of features and capabilities. I have set up LiveChat and Intercom for clients but use Intercom for my own company and subsequent brands. LiveChat is a widely used and respective platform with great automation capability, maybe even better than Intercom. The ease of use for site integration with both WordPress and Drupal and other CMS platforms makes it versatile for small to medium-sized businesses but with the power needed to run and automate business on a large scale. It's completely scalable for anyone.

Cons

Cost-effectiveness for small to medium-sized businesses is my only concern, but with the caveat that I was also forced to fit requested capabilities within an agency budget. Re: The sales guys may have underestimated the monthly contracted amount based on what the client wanted. :-) As the project manager and as a marketing guy, Intercom comes out of the box with more truly necessary features than LiveChat. But again, I may be biased depending upon the limitations put on me by the sales staff.

Review Source

ML

Myeongyun L.  
Project Engineer  
Construction  
Used the software for: 1-2 years

### "Live Chat"

April 21, 2022

5.0

In overall, it is recommended to use this software

Pros

The most I like is promptly I can access to chat to ask something

Cons

I cannot see much difficulty on using this software.

Review Source

VR

Verified Reviewer  
Support Specialist  
Consumer Goods  
Used the software for: 6-12 months

### "Support Made Simple!"

May 2, 2019

5.0

Pros

LiveChat is a great tool for communicating with your customers. I love that I can see what they're saying as they type it so that gives me extra time to prepare for a resolution to their support request.

Cons

Sometimes I get disconnected but perhaps that is just due to my own internet connection. Otherwise, not much to dislike!

Review Source

kwandile Mabutho K.  
Reviewer  
Retail  
Used the software for: 6-12 months

### "LC review "

August 1, 2022

5.0

Moderate

Pros

It helps best with businesses when they are in activities of online interviews and international conferences

Cons

It lowers image quality when service connection is bad

Review Source

VM

Vishwajeet M.  
DIgital Marketer  
Marketing and Advertising  
Used the software for: Less than 6 months

### "A User-Friendly Live Chat Software with Exceptional Features for Businesses"

March 2, 2023

4.0

Overall, LiveChat is a fantastic tool for businesses looking to improve their customer service and engagement. The platform is intuitive, easy to use, and offers a wealth of features that are designed to enhance the customer experience. Highly recommended!

Pros

LiveChat is an exceptional live chat software that provides a seamless experience to any business. The platform is designed for businesses of all sizes, providing them with an easy way to connect with their customers in real time. The software integrates with a wide range of third-party apps, including CRM systems, email marketing tools, and social media platforms. This integration allows businesses to streamline their workflows and keep all customer data in one place.

Cons

Higher pricing for advanced features: Some advanced features, such as chatbot integration and ticketing, are only available on higher-priced plans, which can be a barrier for some businesses.

Review Source

Jordan B.  
Digital Marketing Strategist  
Marketing and Advertising  
Used the software for: 2+ years

### "Love How Easy It Is To INtegrate & Use"

February 27, 2019

5.0

I love it as a tool for marketing, lead flow, sales, and insights into how the website is doing and the products/services are perceived by the users.

Pros

I love how I instantly get an idea of what my customers are asking and it even helps guide website design changes

Cons

I don't like the interface as much as I could because it can be a bit confusing to navigate to each section and find customizations.

Review Source

VR

Verified Reviewer  
Owner  
Retail  
Used the software for: 2+ years

### "Live Chat gladly will talk to you."

May 18, 2019

5.0

As i had said before i am deaf so i do use live chat alot. It hard to hear everything on phone. Is why i personally use live chat. I also feel that live chat is quicker than being on the phone.

Pros

Liev chat i really like. As a deaf person i can't always hear on the phone. I use live chat alot. The agents that talks to you does help you thru any problems. As long it not a robot and it a real person that responds to you. I use live chat for alot of companies and websites. I recommend the live chat better than calling on the phone and have to wait forever to get someone on the phone. Live chat you get instant response.

Cons

I really don't have any downfall with live chat. I do recommend anyone to use live chat. I don't have any complaints with live chat. I am pleased with live chat.

Review Source

AJ

Aashish J.  
CSM  
E-Learning  
Used the software for: 6-12 months

### "Review for LiceChat"

June 13, 2023

5.0

Pros

You can easily customized chat widgets.

Cons

Sometime their is lag in receiving chat.

Review Source

VR

Verified Reviewer  
Business Relationship Manager  
Financial Services  
Used the software for: Less than 6 months

### "Ahmad'review "

July 19, 2022

5.0

100% satisfied.

Pros

LiveChat is one of the most important software for each business in order to support the customers and keep in touch with them 24/7. It make the process easy to connect with your customer.

Cons

The analytics of the users performance.

Review Source

VR

Verified Reviewer  
  
  
Used the software for: 1-2 years

### "AMAZING!"

January 14, 2016

5.0

Business size 1-10 staff Our businesses supply drug & alcohol testing equipment as well as alcohol monitoring devices. Live Chat has been amazing for us! Sometimes our customers use this to order, we get 'sensitive' enquiries from anonymous people about drugs, new prospects like to ask questions to try us out and see what our customer service is like etc. It has also been great for those that have poor English, we get them to go to our website and communicate through Live Chat rather than over the phone. Live Chat is a great way to talk to clients in not such a formal way. Would most definitely recommend!

Pros

I love how versatile this is, I often play around and change greetings and eye catchers to see what works best. Customer service is brilliant.

Cons

In New Zealand the word CHAT has negative connotations, would love to see more eye catchers without the word chat, maybe TALK or HELP could be substituted? Billing is a bit hit and miss, I get emails each month telling me my subscription is about to expire...not sure if I need to do something to sort this out?

Review Source

RT

Rene T.  
General Manager  
Hospitality  
Used the software for: 2+ years

### "Question about a product"

January 17, 2021

5.0

It serves its purpose, you have a shorter downtime in getting more information about a product, or if you have any questions, LiveChat gives you all the answers.

Pros

It is a good source of information when you need to research on a product. It streamlines your product search

Cons

Nothing that impacts negatively your business, it's fast , efficient and easy to get quick answers when using live chat

Review Source

DP

David P.  
Marketing Manager  
Leisure, Travel & Tourism  
Used the software for: 2+ years

### "Chat is necessary for good websites and customer service. This is it."

July 1, 2022

5.0

I've used a few chat services and I've liked several. LiveChat is just the main name in town and it's great for all the reasons you'd want in live chat and customer service.

Pros

So many features. It is one of the most comprehensive chat tools we've ever used.

Cons

It can feel clunky and a little dated but if you dig in a bit, you can make it look nice and feel modern and friendly.

Alternatives considered

[Instabot](https://www.capterra.com/p/206384/Instabot/)

Switched from

[Instabot](https://www.capterra.com/p/206384/Instabot/)

Enterprise decision.

Review Source

jH

julie H.  
business developper  
Information Technology and Services  
Used the software for: 6-12 months

### "un bon outils de service client "

December 26, 2023

4.0

Pros

\- l'instantanéité : permet de discuter en temps réel avec les clients - la satisfaction client : la réactivité du support contribue à augmenter la satisfaction des clients - la simplicité d'utilisation

Cons

\- la disponibilité limitée : le chat n'est pas disponible 24/24 7/7 ce qui peux parfois frustrer

Review Source

VR

Verified Reviewer  
Web Developer  
Computer Software  
Used the software for: 6-12 months

### "Awesome for providing great customer service!"

May 19, 2019

4.0

This is great tool to incorporate with your business! Highly recommend if you're focus in providing customer service!

Pros

This is a great way to provide excellent customer service fast! Users can instantly chat with our employees and receive help right away!

Cons

Some updates has caused some issues. Other than that not much issues with the software.

Review Source

VR

Verified Reviewer  
Desenvolvedor Mobile  
Information Technology and Services  
Used the software for: 1-2 years

### "Fastest chat solution for your website"

July 3, 2019

5.0

Pros

LiveChat is a awesome solution to help customers inside your website. Is very easy to integrate, and works fine

Cons

No cons about LiveChat, the software works great

Review Source

FF

Felix F.  
Project Leader  
Primary/Secondary Education  
Used the software for: 1-2 years

### "An interactive window with your customers"

June 8, 2018

5.0

Pros

Definitely, it is a very effective tool for communication between the client and the business. Its quick and simple configuration is an added value .. you can measure almost that in saw the stories of the user and agent, there is with the reports section that shows the number of days you have had chats, chat satisfaction scores, number in queue and the results of the surveys. With this data you can make a good marketing ... the best use of this tool are the instantaneous answers (this provides security & confidence to the user) this definitely increases the productivity (sales) of any company

Cons

I do not have negative comments, it is a specific tool, for a specific use and a specific result (Communication, attention and growth)

Review Source

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