# Page 24 | LiveChat Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 24 - Is LiveChat the right Conversational AI Platform solution for you? Explore 1713 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/62194/LiveChat/reviews

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LiveChat

4.6 (1713)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 7th, 2026

# Page 24 - Reviews of LiveChat

## Showing most helpful reviews

Showing 576-600 of 1713 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

DGL

Dianne Grace L.  
CSR  
Outsourcing/Offshoring  
Used the software for: 1-2 years

### "Efficient in Customer service"

July 6, 2022

5.0

Pros

I love everything on this application. It is easy to use too.

Cons

I don.t have anything to say because this is really great.

Review Source

VR

Verified Reviewer  
IT Manager  
Information Technology and Services  
Used the software for: 2+ years

### "LiveChat! "

April 2, 2019

5.0

Daily platform for communication with customers to support reps. Super simple to use and customize allowing better ended product chat solutions

Pros

LiveChat ultimately changed the way end users were able to quickly and with ease access a support rep. The integrations allowed for an extremely simple and painless solution for chatting support.

Cons

No cons! Ultimately an incredible solution, very easy to use and cost effective!

Review Source

CL

Christen L.  
Instructional Designer  
E-Learning  
Used the software for: 2+ years

### "Great chat feature for the Helpdesk "

October 15, 2019

5.0

We are very pleased with how well LiveChat has worked for us and fit our needs.

Pros

We have integrated LiveChat with our ticketing system and we use it very often to solve a number of Helpdesk issues. It's well designed and works great with IOS, Android, PC, or Mac. The pricing is also very reasonable.

Cons

We like to use automated messages and those were not quite right to fit our needs at our Helpdesk.

Review Source

RP

Rebecca P.  
sales  
Retail  
Used the software for: 2+ years

### "assessment"

May 7, 2020

5.0

my overall experience is convenient. fast. friendly. and it does exactly what it says it does. convenience,

Pros

I work for a company that uses livechat for their business. its connected to our website and allows us to chat directly to potential customers.

Cons

weve been using this software for at least a year or so and I cant say we have any cons to speak upon as it it one of our tools to stay connected to customers.

Review Source

SA

Sardor A.  
Co-founder  
Consumer Goods  
Used the software for: 2+ years

### "LiveChat is a LifeSaver and Business Sales Booster!!"

February 1, 2019

5.0

We are now reaching such a wide range of customers not only within our US market but across the world! Amazing questions coming from our potential clients which help us understand what improvements we need to implement in our company or products we offer. It is like having your own Reseach & Development team at pennies on a dollar! Best there is, bar none!

Pros

Our sales conversion rate had skyrocketed on our website and we couldn’t be happier! The price is just amazing for the benefits offered by the LiveChat! Defintaly worth every penny! Thanks to everyone who created and keep improving this application!

Cons

So far none or at least the any we could think off!

Review Source

Trisha M.  
Loan Coordinator  
Higher Education  
Used the software for: 2+ years

### "I am a huge fan of LIVEChat!! It is a great utility especially in a world with texting! "

June 5, 2018

4.0

Pros

I love live chatting as I am not a phone call person. This product is great for communication and asking questions rather than speaking directly on the phone. I also enjoy that you can can an email of your chat!

Cons

If the system times out for you, it will lose any data or chatting history that you have. This has only happened to me a few times.

Review Source

VR

Verified Reviewer  
freelancer  
Computer Software  
Used the software for: 6-12 months

### "Good experience "

November 10, 2022

5.0

overall it's 8 out off 10

Pros

great working on android and iOS but ....

Cons

sometimes I click and continue live chat I got error

Review Source

RT

Roberta T.  
Assistenza Clienti  
Hospitality  
Used the software for: 6-12 months

### "Uno dei migliori che abbia mai provato"

June 29, 2023

5.0

Pros

Ho lavorato in molte aziende come ufficio assistenza clienti ed ho provato molti software, ma come Live Chat ce ne sono davvero pochi! Facile, agevole e intuitivo.. consigliato

Cons

Non ho riscontrato problemi da segnalare

Review Source

NO

Njeri O.  
Administrator  
Legal Services  
Used the software for: 1-2 years

### "Customer relations made easier"

April 28, 2023

5.0

Live chat helps us associating with our clients in extremely effective manner. We streamline our work by making a few specialist accounts and isolating representatives into bunches with a more engaged approach.

Pros

Its interaction with other messaging apps vey good, I respect Livechat's tagging framework which assists in flawless customer relations.

Cons

I am satisfied with this application so far.

Review Source

AA

Aliaksei A.  
CEO  
Computer Software  
Used the software for: 2+ years

### "Frequent Departures"

November 27, 2019

5.0

Pros

We use LiveChat to communicate with our company customers in real time. Its installation on the site allowed us to significantly increase their level of service, solving the questions asked by them an order of magnitude faster.

Cons

LiveChat currently does not support the ability to send email notifications. Often, for no apparent reason, some of our employees crash out of the system.

Review Source

VR

Verified Reviewer  
Freelance Designer  
Graphic Design  
Used the software for: 2+ years

### "LiveChat"

May 28, 2019

4.0

Pros

I like how easily accessible LiveChat is on websites. I've used LiveChat to ask various troubleshooting questions, and the people have always been really helpful.

Cons

I don't like when LiveChat just pops up on your web browser while you're scrolling. I think you should make it known that your website has the LiveChat feature, but let people decide whether or not they want to use it.

Review Source

VR

Verified Reviewer  
Manger of Customer Success/Support  
Computer Software  
Used the software for: 1-2 years

### "Livechat"

March 17, 2019

4.0

Pros

Great software for our support team to chat with our customers online.

Cons

There isn't anything major to not like about this software. It works very well.

Review Source

NP

Netheldia P.  
Author/Lancer  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Can I Help You"

February 29, 2020

5.0

It is reliable and convenient for all of mines and my customer need in contacting me.

Pros

This is a very useful software on my website that I created with WIX. My customer are able to reach me when I am live and I am able to respond to them when I get back on line

Cons

I have nothing negative to say about this software. It is reliable and convenient for all of mines and my customer need in contacting me.

Review Source

VR

Verified Reviewer  
Associate Manager  
Consumer Goods  
Used the software for: 6-12 months

### "LiveChat is Great Customer Service"

November 5, 2021

5.0

Overall I have had nothing but positive experiences with LiveChat. I would recommend it to others.

Pros

LiveChat has made it easy to connect with companies when I have had issues. It's a quick software that eliminates the need to sit on the phone listening through a menu.

Cons

Sometimes the questions asked do not get you to the correct person/contact however that does not happen often

Review Source

VR

Verified Reviewer  
Web Designer  
Information Technology and Services  
Used the software for: 1-2 years

### "Easy communication live system"

September 23, 2018

4.0

My overall experience is good.

Pros

It is very convenient to use and user can get instant feedback.

Cons

It is not great on mobile platforms. It should be figure out.

Review Source

AM

Anthony M.  
Owner operator  
Architecture & Planning  
Used the software for: 2+ years

### "Easy customer service "

July 17, 2023

4.0

Over all the experience I had with them was good it was alot better than talking on the phone or to a computer

Pros

Simple to talk to a live person and upload pictures and pdf files in real time

Cons

It sometimes is not available 24/7 while office hours are closed

Review Source

FU

Festus U.  
Digital Marketer  
Information Technology and Services  
Used the software for: 1-2 years

### "Engage with customers seemlessly"

November 9, 2022

5.0

i have been able to easy respond to my customers and website visitors seemlessly

Pros

it is very easy to use and i really love the customer support team because they respond to complaints quickly

Cons

sometimes it takes time for me to receive messages

Alternatives considered

[Tilde.AI](https://www.capterra.com/p/196919/Tilde-AI/)

Reason for choosing LiveChat

easy to use

Review Source

VR

Verified Reviewer  
Stretch Practitioner  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Worked like a charm!"

September 9, 2019

5.0

Overall using this product was a breeze. Whenever I had a quick question that needed to be answered about anything I could quickly and easily get connecting with someone who can do so through this product.

Pros

The biggest pro for me was how quick and easy it was to start chatting with someone using this product. Very easy to navigate even if you've never used it before.

Cons

From time to time I would get disconnected from the customer service associate when I was not done with them yet. The stability was not always the best with this product.

Review Source

VR

Verified Reviewer  
Founder & CEO  
Restaurants  
Used the software for: 6-12 months

### "Awesome!"

November 6, 2018

5.0

Pros

The software allows a lot of customization and allows the design to match the company design, which is awesome and allows the design of the site to be aligned!

Cons

There isn't much wrong with the software besides I wish there was a way for the user (backend) to customize the look/feel to their liking.

Review Source

TK

Terri K.  
Reservations Supervisor  
Hospitality  
Used the software for: 2+ years

### "Great product"

August 28, 2019

5.0

The best product for chats. No more lagging chats that disrupt your phone calls.

Pros

This product has it all. You can engage the visitors without having to wait on them to engage. This is by far the best chat system we have used.

Cons

There are absolutely no cons to this product. Everything works with ease. Great appearance, great app.

Review Source

Adrián P.  
Customer and Support Agent  
Airlines/Aviation  
Used the software for: 6-12 months

### "Manage your customers' claims 100% efficiently"

September 14, 2022

3.0

I use LiveChat on my website to quickly resolve questions from my clients and improve my connection with them.

Pros

The ability to chat and resolve customer issues in seconds is the most powerful tool in LiveChat. The reports and statistics are also very useful to improve customer service.

Cons

They can improve alerts and ticket collection.

Review Source

JB

Jeff B.  
Marketing Manager  
Marketing and Advertising  
Used the software for: 1-2 years

### "Live Chat Review "

January 28, 2021

5.0

The product worked like it was supposed to. The customer support didn't really help me when I had the problem listed above, but the product did track my phone calls, which is what I wanted.

Pros

Live Chat was simple to operate and made it very easy to install a tracking code onto my website. I would recommend it.

Cons

I recieved a lot of spam calls. Not sure why, I have had others use the number and they did not receive anything like that. Maybe the number I was given was used in the past? But besides all of the annoying calls I got, it worked like it was supposed too.

Review Source

Len W.  
Vice President of Operations  
Retail  
Used the software for: 1-2 years

### "Solid Tool for Getting a Pulse of Your Customer Base"

November 26, 2015

4.0

Solid tool for understanding your NPS Score and tends. The tool performs as expected. Would like to see more analytic capability and the ability to sort on a customized reason codes, not just key words. I would like to establish my own categories for comments then flag each comment by a primary and secondary grouping. Right now I download all of the comments and flag them in an excel spreadsheet. I want my own so I can group all feedback across all feedback mechanisms. This way I can tie feedback from phone, chat, email, social media, etc.

Pros

Easy of use. Good general reporting. Ability to download data.

Cons

Would like more reporting capability.

Review Source

Talia B.  
Web Project Management Intern  
Wholesale  
Used the software for: 6-12 months

### "Love using it on our site"

April 2, 2019

5.0

Pros

Love using this - it's really really great for small business in particular! It adds a layer of class to the site when you have the ability to talk to customers in real time. I love that you can easily give it to someone in the office to manage and the customer can get a return in a timely manner. The UI is very easy to set up and is very customer + business side friendly.

Cons

I do have a tech complaint. On our site the banner is decently sized but on a phone (like in Google Chrome) the banner is massive and it is so annoying that I can't just "x" out of the part at the bottom. It continues to stay there and covers product details.

Review Source

Katerina K.  
Business Owner  
Retail  
Used the software for: Less than 6 months

### "Best App Ever!"

September 23, 2015

5.0

Live Chat was suggested by our administrators as a tool to increase customer support and of course sales. We are thrilled! We raised our sales a least 10-15% (due to immediate response to our clients needs and questions). Our customer support is much much better now, because we can answer questions quickly and easily (and this means more quick sales). Our customers appreciate the direct approach and help (and since most of them are mothers of infants and babies, who have a huge lack of time, appreciate it more). Anyway, I recommended the application to everyone who wants great customer support and an increase to their sales.

Pros

They were very helpful when it came to our payment. Since we live in Greece, we had (and still have) huge problems with transactions, due to capital controls. They were very helpful, they extended out trial a few days in order to find solution to our problem and they actually found a solution and helped us pay our membership. This was much appreciated, because it gives us the feeling that they consider us as long term partners and not as money.

Cons

No cons! Just buy the app , I guarantee that you will be very satisfied!

Review Source

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