# Page 25 | LiveChat Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 25 - Is LiveChat the right Conversational AI Platform solution for you? Explore 1713 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/62194/LiveChat/reviews

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LiveChat

4.6 (1713)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 7th, 2026

# Page 25 - Reviews of LiveChat

## Showing most helpful reviews

Showing 601-625 of 1713 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

AS

Alena S.  
Senior HR Manager  
Computer Software  
Used the software for: 2+ years

### "It has some technical issues"

June 3, 2019

5.0

Pros

This tool allows our customers to contact directly our support service for their assistance in relation to the services we provide and the products we provide in just a few seconds during business hours.

Cons

At first, some of our clients have difficulty using the application, and occasionally they lose the opportunity to receive an answer after a question asked to us.

Review Source

VR

Verified Reviewer  
Lead Graphic Designer  
Religious Institutions  
Used the software for: 2+ years

### "I Love Having the Option for Live Chat"

December 3, 2019

5.0

It has been overall very positive. I often use it when offered on a website, and it's super convenient.

Pros

It is super helpful to be able to chat with someone online and touch base on a problem/question I've got, and I have had a lot of great interactions using it.

Cons

I honestly don't have anything I can think of that I don't like about using this. I've only really had positive uses with it.

Review Source

JG

Justin G.  
Manager  
Banking  
Used the software for: 2+ years

### "Easy to use from a customer perspective"

September 22, 2020

5.0

Pros

I like the history tracking that helps people pick up where you last left off.

Cons

I wish it were easier to show an agent your problem or concern outside of typing it via text.

Review Source

Kylie H.  
Business Manager  
Telecommunications  
Used the software for: 6-12 months

### "This is the must have web chat solution."

January 15, 2019

5.0

This solution has reduced by operating budget in the contact centre as it has reduced my call volumes by a third.

Pros

Set up was simple and easy, my agents love how easy it is to use. The knowledge base and canned responses make our response times quicker and more effective.

Cons

The chat bot integration was a challenge.

Review Source

Ahmed A.  
Writer  
  
Used the software for: 6-12 months

### "Provides us with data insights about our customers."

January 16, 2018

5.0

Pros

Livechat gives its users access to data insight about their website visitors like their location , traffic source , returning or new visitor ,device type etc All of these data are used by our marketing team to reengineered our website to provide the best experience for our users.

Review Source

VR

Verified Reviewer  
teacher  
Education Management  
Used the software for: Less than 6 months

### "You need it !"

October 29, 2022

5.0

you will for sure need it

Pros

I foun it: simple\* helpful\* useful\*cheaper\* good

Cons

What I liked about this software is the ease, clarity and effectiveness for all ages and genders. I wish all have it

Reason for choosing LiveChat

it is very usefull

Review Source

HV

Harry V.  
Executive Director  
E-Learning  
Used the software for: 2+ years

### "Easy to organize customer service"

May 13, 2019

5.0

Pros

An easy-to-use tool with an intuitive user interface that makes it easy to provide assistance to our clients when handling. Integrates quickly and easily with many of the tools you need.

Cons

During the initial setup, we repeatedly turned to the support service, and each time their response had to wait a long time. Sometimes during the work LiveChat fails occur.

Review Source

PC

Paul C.  
Lead Customer Support  
Marketing and Advertising  
Used the software for: 1-2 years

### "Live Chat Review"

November 16, 2018

5.0

Great way to make our websites be active for the customers. Great way to also be able to direct customers to the proper product or dept of our company.

Pros

There is plenty of support with Live Chat. Navigation through its different settings and menus are very user friendly.

Cons

Liked the new version other then the "Filter Visitors" part of Live Chat. Would like to be able to pick and choose the different option of the new version of Live Chat.

Review Source

Response from Text

December 6, 2018

Hi Paul, Thank you and really happy you like using LiveChat, we do our best to make it even better, every day! If by chance, you had a moment to leave us a review at WordPress, it would help us even more deliver the best live chat experience to our WordPress users: https://wordpress.org/support/plugin/wp-live-chat-software-for-wordpress/reviews/#new-post  Cheers, LiveChat team

sA

safaa A.  
manager  
Business Supplies and Equipment  
Used the software for: 6-12 months

### "Perfect execution and visually stunning design With LiveChat, I've had a wonderful experience."

February 7, 2023

4.0

It was a good experience LiveChat is a fantastic tool for spreading information about businesses and ideas on social media platforms. This gives completely protected information in addition to being useful for marketing business initiatives. A fantastic software for promoting clients' ideas and business potential.

Pros

Customers may directly contact our customer support team without going through our website or mobile application thanks to LiveChat's broad integration with popular social media sites where my firm is active. As a result, engagement has increased.

Cons

The design, dependability, and loading of the conversations

Review Source

mK

manish K.  
java developer  
Computer & Network Security  
Used the software for: 6-12 months

### "greatest experience"

November 28, 2022

5.0

wow

Pros

easy for live chat, easy for online CRM

Cons

there are some features that are really required like integration with other app.

Review Source

VR

Verified Reviewer  
Freelancer  
Graphic Design  
Used the software for: I used a free trial

### "Livechat offers really a highquality and quick Corespondance with customers"

January 3, 2023

4.0

Pros

I like the way that LiveChat furnishes me a quick correspondence with our clients. I additionally like the way that LiveChat gives every one of the apparatuses expected to create and deal with our business as an organization. It is exceptionally simple for clients to contact us straightforwardly since it goes very well with virtual entertainment stages, making it simpler to deal with the client's requests and concerns.

Cons

what least like about livechat is that the prices seems little bit expensive ,if you could offer new Good Offers purchases for new Members .

Review Source

VR

Verified Reviewer  
Director of Sales  
Insurance  
Used the software for: 1-2 years

### "Great product to connect with customers"

January 29, 2019

5.0

Pros

Easy to use, great feedback on the chats each day, love the daily summary

Cons

None, love the product and everything it offers!

Review Source

Chase W.  
Flotilla Commander  
Maritime  
Used the software for: 1-2 years

### "Great tool for communicating with customers"

December 1, 2015

5.0

I have tried a few chat clients and Livechat is the easiest and smoothest experience. Using the triggers wisely, provides a great way to engage customers at pivotal moments in online transactions. On a technical question I had, I received almost immediate, personal response and followup until the issue was resolved.

Pros

User friendly software client Solid mobile app Quality customer service

Cons

The only downside is if you are not a fan of subscription costs for services, although I will say there are noticeable and relatively frequent upgrades that comes with your subscription.

Review Source

nL

nada L.  
Directrice artistique  
Marketing and Advertising  
Used the software for: 6-12 months

### "Gestion relation client avec Livechat"

November 15, 2023

5.0

je uis tres satisfaite avec mon experience

Pros

Pour moi c'est facile à utiliser et je pouvais ocntacter mes clients facilement faire des livechat pour discutter les points avoir plus de details

Cons

parfois ça bloque, je ne sais pas si à cause de connection ou le systeme

Review Source

Jennifer J.  
Owner / Agent  
Insurance  
Used the software for: 1-2 years

### "Fantastic product!"

December 29, 2015

5.0

We've used this product for several years now. I don't usually do reviews, but we are so pleased with LiveChat! If you are in the market for a live chat, this is the one to get!

Pros

\-Allows you to preview the typed text before the chatter even sends it. -Allows you to change the website pop up icon to better personalize it to match your site. -Sends weekly reports for number of chats and time online -Let's you see where the chatter is located -Let's you automatically send them a LiveChat notification if they are on the website browsing

Review Source

VR

Verified Reviewer  
Subject matter expert  
E-Learning  
Used the software for: Less than 6 months

### "Never leave your customer waiting with instant Livechat feature. "

July 27, 2022

4.0

We have implemented online chat for our clients with the help of this tool. It allows in more conversion because the doubts of the client can be instantly clarified.

Pros

The livechat instantly connects the client with our support team and helps to resolve their queries. The customer relationship mangement has become very effective and on time replies make the client trust our services more.

Cons

The tool is difficult to install for a non technical person. Interacting with the website requires technical knowledge. Chat becomes laggy sometimes.

Review Source

Favour A.  
Retail Banker  
Banking  
Used the software for: 1-2 years

### "My review on Live Chat"

July 7, 2022

5.0

Pros

I love the fact that it can be used by everybody.

Cons

I didn't dislike anything about the software.

Review Source

WP

William P.  
Marketing Mgr  
Computer Software  
Used the software for: 2+ years

### "Loved it"

February 11, 2019

5.0

Pros

Live chat was easy to use and easy to install on our Wordpress site. We used it for a few years but discontinued the service because we were paying for HubSpot and they offer a chat service. I've recommended live chat to several others, and they are currently using the service.

Cons

I don't have any cons with LiveChat. It was very simple to use.

Review Source

LS

Louise S.  
Assistant Merchandiser  
Apparel & Fashion  
Used the software for: 2+ years

### "Good Livechat Software"

April 14, 2020

5.0

Overall very good experience with Livechat, efficient software to connect with suppliers.

Pros

I have used this to connect to partners, this is quick, easy to use, great functions and all very clear.

Cons

The system has a very annoying sound for a new chat that can't be changed, you can only turn your volume down. I would suggest offering different sounds for notifications.

Review Source

VR

Verified Reviewer  
Chief Cook and Bottle Washer  
Hospitality  
Used the software for: 6-12 months

### "A small investment for actual results"

November 2, 2017

4.0

Pros

We have found that adding LiveChat to our website has resulted in measurable results in terms of sales conversions.

Cons

Would love to have the ability to have set schedules within the base product. We are a small company and have to manually turn it off and on every day.

Review Source

Joe B.  
Director of Client Success, Co-Founder  
Internet  
Used the software for: 1-2 years

### "Quite simply the best."

September 27, 2015

5.0

We're a strategy backed managed live chat business and have used LiveChat since we began. Although the software wasn't developed for a business like ours running multiple clients through the same panel, the team at LiveChat have been faultless to work with.

Pros

Support. Whenever you need it and whatever the query. API. Freedom to build custom functionality to suit your needs. Communication. Updates, issues and a friendly voice. Intuitive. Navigation of the software is quick and intuitive.

Cons

Some features we've needed to build ourselves to suit our needs.

Review Source

ME

Maria E.  
Profesora Inglés  
E-Learning  
Used the software for: 2+ years

### "Práctico y funcional, "

December 2, 2022

5.0

Pros

Sencillo e intuitivo, se ha convertido en herramienta básica de las tareas diarias de la oficina.

Cons

Ningún problema, la verdad es la herramienta ideal.

Review Source

VR

Verified Reviewer  
Marketing Executive  
Marketing and Advertising  
Used the software for: 6-12 months

### "Good service"

December 11, 2018

5.0

It made us realise the information that the website doesn't easily offer. Repeat questions are a good way of realising your weak points

Pros

There user interface is really intuitive and easy to use

Cons

The pricing structure means that having multiple operators using the service will cost a lot more money

Review Source

Brent R.  
CEO  
Marketing and Advertising  
Used the software for: I used a free trial

### "Honest Review Of LiveChat "

August 20, 2022

5.0

Pros

Very easy to integrate and use friendly. This was very new to me and i was able to have it set up very easily into my site..

Cons

Should have a little more fixability to there payment plans

Review Source

Ken C.  
Director of Software Development  
Marketing and Advertising  
Used the software for: 1-2 years

### "Great software for a single chat user or an entire team"

November 20, 2018

5.0

Livechat has been a great tool for our company so far and they obviously offer great chat support if you get in a bind.

Pros

Easy to use... took zero training to get up and running. Tons of information available to get better at what you do, but literally anyone can use the software.

Cons

Quite frankly the software does its job and does it well... I guess if I were to ask for anything more, it would probably be in grouping or sorting analytical data... but even that is done pretty well.

Review Source

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