# Page 26 | LiveChat Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 26 - Is LiveChat the right Conversational AI Platform solution for you? Explore 1713 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/62194/LiveChat/reviews

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LiveChat

4.6 (1713)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 7th, 2026

# Page 26 - Reviews of LiveChat

## Showing most helpful reviews

Showing 626-650 of 1713 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

tiffany S.  
HEALTHCARE PROVIDER  
Hospital & Health Care  
Used the software for: 1-2 years

### "Problems Solved"

September 20, 2022

5.0

A very rewarding experience. Software that provides people with a quick "go to" solution since you are not physically able to walk up to someone for assistance.

Pros

The ease of set up and access is so simple. On both sides of the spectrum, for companies & their customers.

Cons

A missing feature should be the option to go live or chat with bot.

Review Source

Gioacchino T.  
Studente Universitario  
Internet  
Used the software for: Less than 6 months

### "Per i più avvezzi"

November 21, 2023

4.0

Essendo studente universitario frequentante il corso di studi di ingegneria informatica, mi è capitato di usare LiveChat mentre facevo il tirocinio in un azienda. A primo impatto, configurare le varie chat è stato abbastanza complesso, ma una volta affrontato un breve tutorial di qualche ora, ho potuto utilizzarlo al meglio. Molto convincente il lato di personalizzazione delle varie chat e molto accurato per quanto riguarda i report sulle attività delle varie chat. Consigliato se si è avvezzi.

Pros

Interfaccia semplice da comprendere e possibilità di personalizzare al meglio le proprie chat

Cons

Abbastanza complesso da configurare a primo impatto

Review Source

VR

Verified Reviewer  
Admissions Coordinator  
Higher Education  
Used the software for: 6-12 months

### "LiveChat Review"

November 20, 2018

5.0

Pros

It is very user-friendly and easy to learn

Cons

We have a few different people in our company who have seats on our account, and when someone assigns a ticket to someone else, sometimes it gets marked as pending and then doesn't show up on that person's dashboard

Review Source

SC

Shair C.  
Estudiante  
Construction  
Used the software for: 6-12 months

### "Ayuda ágil "

November 23, 2022

5.0

Pros

El funcionamiento que tiene para poder contactar un chat en vivo sobre un requerimiento tanto en servicio al cliente como en otras plataformas , lo cual ayuda a los usuarios a solventar problemas de manera rápida.

Cons

Las interfases de uso podrían ser más cómodas para los diferentes usuarios afiliar el manejo de operadores en el uso.

Review Source

LC

Louis C.  
Lead Purchase / Sales  
Computer Software  
Used the software for: Less than 6 months

### "Live Chat software has allowed ease of access for our customer base to interact seamlessly with our support assets ."

December 27, 2018

4.0

We installed the software after under going Live Chat's trial period and were pleasantly surprised and frankly our expectations utterly surpassed. Live Chat's user interface for both front and back end complimented both our user and customer support team's experience. Live Chat supports your communication efforts so that you are left able to service your client's concerns in real time.

Pros

What we loved the most , in addition to an easy to use intuitive user interface for both users and our customer service back line , is Live Chat's own live support team that monitors and is present to assist in keeping quality control as well as client satisfaction levels stable. This simple yet consistent feature has helped our team win additional and repeat business.

Cons

We did notice that screen sharing is not included on the lite offering but we were not disturbed as Live Chat's software and winning customer service afforded us the ease and confidence to incur this feature quite happily as an add on. Customer service support in real time is so vital and Live Chat provides it.

Review Source

AK

Andrei K.  
CTO  
Computer Software  
Used the software for: 1-2 years

### "Convenient chat for communication with customers"

November 5, 2018

5.0

Pros

We have implemented LiveChat in our work in order to promptly answer customer questions. Previously, we faced a problem when a client had to register a mailbox in order to communicate with us. Now, even if the client does not have mail, he can ask us a question directly to the site and quickly get an answer.

Cons

The mobile application does not have full web service features. To make changes to the settings, you need to constantly confirm access using a computer. It is not comfortable.

Review Source

PM

Pedro M.  
Social Mídia  
E-Learning  
Used the software for: Less than 6 months

### "Interface dinâmica, mas com espaço para melhorias"

July 23, 2023

5.0

É uma opção sólida para empresas que desejam uma solução simples e eficiente para interações em tempo real com seus visitantes.

Pros

O LiveChat é conhecido por sua interface intuitiva e amigável ao usuário. É fácil navegar pelos recursos e configurar o chat no seu site. Mesmo usuários menos experientes em tecnologia podem começar a usá-lo sem problemas. Oferecendo uma interface dinâmica e funcional, proporcionando uma experiência agradável para a interação com os visitantes do seu site.

Cons

Embora o LiveChat ofereça planos com preços competitivos, algumas empresas podem considerar os custos um pouco elevados em relação às opções oferecidas por concorrentes semelhantes.

Review Source

VR

Verified Reviewer  
COO & EA Manager  
Computer Software  
Used the software for: 6-12 months

### "Great live chat solution for business websites and more"

July 15, 2019

5.0

Pros

Flexibility and configuration level, I can have more than one configured profile for user assistance in my website.

Cons

Integration with other platform could be a little bit difficult and in some cases you'll have to create some kind of plugin to get done.

Review Source

TV

Tesh V.  
copywriter  
  
Used the software for: 1-2 years

### "Excellent service, it helps to save time on communication with customers!"

January 19, 2018

5.0

Convenient integration with third-party cloud storage services, CMS); Ability to install and work on your mobile device.

Pros

Our company, although small, but the specifics of business (copywriting, SEO) is such that employees have to communicate with many clients every day. To establish such communication with an ordinary notebook is difficult (you can forget something or confuse it), and LiveChat allows you to not only save all information, but also control the quality of communication between employees and customers. Very convenient, I recommend!

Cons

If your income is not too high, the fee for LiveChat may seem overestimated. The second drawback is the lack of different possible interface languages.

Review Source

LB

Logan B.  
Recruiter  
Hospital & Health Care  
Used the software for: 2+ years

### "Live Chat Review"

January 12, 2023

5.0

Pros

LiveChat is an easy to use software that allows you to connect to clients and provide customer service/engagement.

Cons

There is nothing that I don't enjoy about this software.

Review Source

EF

Elisa F.  
WEB Marketing  
Business Supplies and Equipment  
Used the software for: 1-2 years

### "Easy to use & very usefull"

November 19, 2018

5.0

Pros

I choose Livechat as it was the best value for money chat software for my ecommerce. Easy to use but plenty of opportunities (some of them very useful, others just a "decoration" but "if you want it you have it").

Cons

I'm the admin of the ecommerce and I manage the chat tool but I'm not a service/commercial agent. Unfortunately there's not (yet) an "Admin profile" able to manage the settings and see the reports without paying for a "seat" (I'm paying for 4 seats but the real commercial agents that answer to requests are 3)

Review Source

Response from Text

December 6, 2018

Hi Elisa, Thank you and really happy you like using LiveChat, we do our best to make it even better, every day! If by chance, you had a moment to leave us a review at WordPress, it would help us even more deliver the best live chat experience to our WordPress users: https://wordpress.org/support/plugin/wp-live-chat-software-for-wordpress/reviews/#new-post  Cheers, LiveChat team

Richard P.  
Web Master  
Computer Hardware  
Used the software for: 1-2 years

### "Love of the WordPress plugin"

November 16, 2018

5.0

Pros

I love the easy to use WordPress plugin.

Cons

The restriction to do some custom work with the plugin.

Review Source

VR

Verified Reviewer  
Président directeur général  
Environmental Services  
Used the software for: 1-2 years

### "Help anyone at anytime"

January 22, 2019

5.0

Pros

Direct help and custom support for everyone

Cons

Harder to customize when you have hundreds of pages

Review Source

CH

Christy H.  
Office manager  
Automotive  
Used the software for: 6-12 months

### "Live chat is essential to any business "

August 30, 2022

5.0

I think it’s helpful and beneficial to solve and answer customers concerns

Pros

Most people love to use this feature opposed to calling in anymore do it’s a necessity

Cons

I love it and think it’s vital to have and use

Review Source

YU

Yurij U.  
Full Stack Web Developer  
Information Technology and Services  
Used the software for: 1-2 years

### "Service for the organization of support service"

April 10, 2019

5.0

Pros

Our support team works through this server: responds to customer requests. It can be seen that the developers have worked on the design: LiveChat is very pleasant in appearance. There are many advantages: filters in the list, batch editing of order fields, etc.

Cons

Of the minuses, I would like to highlight the inability to export the list of applications and customize the display of columns. Otherwise a very high quality service that can be advised to large and small companies.

Review Source

sW

serita W.  
patient access rep  
Hospital & Health Care  
Used the software for: 2+ years

### "overall live chat "

January 16, 2023

5.0

overall experience very well

Pros

I am a user when tickets are called in for help. I do love the ease of logging in to assistance remotely since we are at home.

Cons

at this moment I do not have any cons about this software

Review Source

VR

Verified Reviewer  
Mobile Core Unit Manager  
Telecommunications  
Used the software for: 6-12 months

### "good for automated chats"

April 2, 2020

5.0

Its very usefull for bloggers and e-commerce websites

Pros

i am using it in my blog website and its very easy to be used and it can also setup automated replies

Cons

it doesn't have (Seen) sign when using for website for automated replies specially in desktop version

Review Source

Govind R.  
CEO & Founder  
Computer Software  
Used the software for: Less than 6 months

### "Zendesk alternative"

March 12, 2019

3.0

Pros

Well, I bought it during the ltd deal. It definitely has the potential but has a lot more to achieve. It is rich with features like email, chat, phone, etc. One stop shop for all your customer support need.

Cons

I never liked their backend interface. Sorry, I am a visual creature and this is a big part of me giving the software a try. The chat buttons are so old school in looks, sigh! Not too many choices when it comes to customization. I would prefer a look like that of intercom chat in terms of the front end look. Please work on the tutorials. A lot of video tutorial will be awesome.

Review Source

VJ

Viktória J.  
Customer Support  
Leisure, Travel & Tourism  
Used the software for: 2+ years

### "A great solution for real time chat with customers"

January 13, 2021

5.0

We used it to answer customer queries about travel and tourism. It integrated easily to our website and was a great way to get in touch with customers and create leads to sell tours.

Pros

It was very simple to use. You log in and start taking chats. No fuss.

Cons

All was great - we used it for what it is for and it did its job well.

Review Source

JRS

Joseph R. S.  
Senior Investigations Analyst  
Retail  
Used the software for: 2+ years

### "LiveChat saves time and makes connecting the right people efficient"

December 16, 2018

5.0

Pros

When we implemented LiveChat into our system a few years ago it saved us time and energy into figuring out who needed help with what and getting them to the right people.

Cons

Not many cons except that we received some feedback that the connection was poor sometimes and that the automated help feature needed some tweaking.

Review Source

CB

Chetan B.  
Genaral Manager  
Textiles  
Used the software for: 2+ years

### "Good softare"

November 4, 2022

4.0

Good experience & helped in so many situations

Pros

Easy to useUser FriendlyCustomer support

Cons

Sometimes works slowNeed to update regular basis

Review Source

Tatiana K.  
  
Construction  
Used the software for: 1-2 years

### "Great product"

December 30, 2015

5.0

LiveChat was our long time idea but we were not able to find suitable version. This one is very easy to use, we use on computers and cell phones on the same time - you went to kitchen to have a coffee and still have chat with real time customers. We were able to switch immediately to another agent if one is stack with an answer, we can find in archive any information - even when you in a cottage you will be able to talk to your customers and find their 1 YEAR OLD conversation with other agent. It helps us to be DIFFERENT in a market! Great product if you like your customers and if you like what you do!

Review Source

VR

Verified Reviewer  
Support Engineer (L3)  
Information Technology and Services  
Used the software for: 1-2 years

### "Awesome customer facing chat app"

December 15, 2015

5.0

I've used this software as a tech support agent for forward facing customers as well as for internal support. It has great tools for customizing the interface for the end user and all the tools needed to successfully deliver world class support.

Pros

Easy to use customization and simple, understandable, intuitive UI. Their team is responsive regarding potential "Cons" and are eager to listen to feedback.

Cons

It could extend the tool set for managing large teams. There is very limited customization for the admin side of things.

Review Source

VR

Verified Reviewer  
Owner/Operator  
  
Used the software for: Less than 6 months

### "support was very helpful"

October 21, 2017

1.0

Pros

Software included lots of features to assist with personalizing the live chat. I liked it much better than my old software, that didn't have all the extra bells and whistles.

Cons

My issue was even though the features were great, i needed to be able to engage my clients from my mobile device. The app for android users had horrible views and I soon found out why. The android app doesn't have all of the needed features to use it effectively.

Review Source

Response from Text

November 2, 2017

Thanks for taking the time to leave us a review. What would you like to see improved on the Android app specifically? I want to make sure I get that feedback to our product team! ^DZ

VR

Verified Reviewer  
Marketing Specialist  
Wholesale  
Used the software for: 2+ years

### "A Great Basic Live Chat Tool"

July 8, 2022

4.0

Pros

A great basic tool for solving customers' problems via live chat.

Cons

This does not have many of the extra features and "slick" look of many of its competitors.

Review Source

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