# Page 27 | LiveChat Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 27 - Is LiveChat the right Conversational AI Platform solution for you? Explore 1713 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/62194/LiveChat/reviews

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LiveChat

4.6 (1713)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 7th, 2026

# Page 27 - Reviews of LiveChat

## Showing most helpful reviews

Showing 651-675 of 1713 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

MK

Maria K.  
Customer Support Specialist  
Electrical/Electronic Manufacturing  
Used the software for: 2+ years

### "Convenient tool for quick customer support"

January 20, 2019

5.0

Pros

The service helps me and other technical support specialists to quickly respond to customers in the format of a live chat. Using the tool, you can view the history of correspondence, which is important when re-contacting a client. There is a function of transferring the client to another manager.

Cons

The LiveChat online tool lacks the function to send notifications to clients in the browser. Also, it is not possible to send files - pictures, documents - in the chat. Offline forms are not supported.

Review Source

Alex M.  
Traffic Engineer  
Civil Engineering  
Used the software for: 2+ years

### "A great product for live chats and option to communicate with customers "

August 30, 2022

5.0

A very positive experience with the use on multiple websites

Pros

Convenient product, easy to use, a very nice interface

Cons

Working smoothly with no obvious cons for my usage

Review Source

ErR

Edilene regis R.  
FINANCEIRO  
Construction  
Used the software for: 2+ years

### "LIVECHAT ACESSO"

April 8, 2024

4.0

Pros

Um programa fácil de utilizar, e ajuda muito para tirar dúvidas e resolver problemas sem precisar que a pessoa se desloca para a empresa.

Cons

o contra é só a questão do tempo, pois o atendente provavelmente atendem varias pessoas ao mesmo tempo.

Review Source

AM

Amanda M.  
Middle School Teacher  
Primary/Secondary Education  
Used the software for: 1-2 years

### "Service helps to collect feedback"

October 31, 2019

5.0

Pros

Using LiveChat, we make our work more convenient, and services more attractive for existing and future students. Each student can leave us their suggestions and wishes using LiveChat. Thus, we find out what excites them the most.

Cons

Service is difficult to configure after the first installation. Initially, it is a rather strange program that suddenly appears on the screen when a user visits the site. It is necessary to take time to configure the parameters.

Review Source

Silvy P.  
Influencer  
Health, Wellness and Fitness  
Used the software for: I used a free trial

### "LiveChat "

December 1, 2022

5.0

Pros

LiveChat è una piattaforma di servizio clienti completa che delizia i propri clienti e alimenta le vendite.

Cons

Nulla da obiettare, un gran bel software

Review Source

DM

Daniel M.  
Professor  
Education Management  
Used the software for: Less than 6 months

### "Live"

May 13, 2023

5.0

Da uma segurança e agilidade para conclusão das terefas

Pros

A jogabilidade e os meios disponível para fazer as tatefas

Cons

Não tenho que reclamar, atendeu as minhas expectativas.

Reason for choosing LiveChat

Pelo mecanismo de concluir tarefa de forma rápida

Review Source

FS

Francisco S.  
Reviewer  
Mining & Metals  
Used the software for: 6-12 months

### "not as good as the competition"

December 23, 2022

5.0

It did go down, but not the best experience it had compared to other apps

Pros

easy to register, use is not complex and has a good interface

Cons

Very expensive compared to other products and little customization.

Review Source

AM

Angus M.  
Company Director  
Retail  
Used the software for: Less than 6 months

### "Must have for customer support"

July 29, 2019

5.0

My overall experience with livechat has been amazing, it's helped me help my customers instantly rather than making them wait for an email response, and I feel that it has made my site more personable for customers. I feel like all businesses should have a livechat and out of all the providers, this is one of the best.

Pros

I absolutely love the livechat software, personally, whenever I have an issue on a site, my favourite means of communication is through livechat since you can get an instant response, and that's exactly what this piece of software gives you, a fully operational livechat to add to your website where your customers can contact you in real time. It also makes my job easier since it cuts down on emails and phone calls and allows me to deal with any issues or comments that customers have instantly.

Cons

If I had to pick one annoyance, it would be that sometimes users say they cannot see my responses. This has only happened once or twice, but it's a very minor issue. Other than that, the software is great.

Review Source

MAJ

Mauro Alejandro J.  
Electronic Engineer  
Computer Software  
Used the software for: 2+ years

### "Data analysis over your chat "

April 3, 2019

4.0

Pros

The most amazing feature about live chat is the inclusion of data analysis with reports about the overall satisfaction of the users and assistants of the services.

Cons

The charts about the users' satisfaction are quietly limited to weekly, but there is no information about the hot hours of support.

Review Source

Ryan W.  
  
Computer Hardware  
Used the software for: 1-2 years

### "Just AWESOME"

September 25, 2015

5.0

The LiveChat platform is not one of the best, its the best. Extremely easy to use. Most friendly and supportive LiveChat agents who are REAL people willing to help. Need to ask a question at 4:26AM? No problem, they are on-line 24/7!

Pros

Easy to use Fast Simple Installation Supports billing system integration Great API Very customisable!

Cons

Couple of the best features come at a steeper price witch sometimes a small issue but nevertheless the LiveChat platform is not one of the best, its the best.

Review Source

VR

Verified Reviewer  
Full Stack Developer  
Information Technology and Services  
Used the software for: 6-12 months

### "This is the only live chat application to go with!"

January 11, 2020

5.0

Overall it's the best live chat application. It's easy to setup and use, and doesn't require a lot of time to get used to it.

Pros

It just works. It's fast, and reliable. Has nice features, like you can view the message a customer is typing before he has sent the message.

Cons

It's a bit heavy performance-wise. Some optimizations on that front would be nice. Also some work on mobile app stability is a must.

Alternatives considered

[Acquire](https://www.capterra.com/p/146821/Acquire/)

Review Source

AJ

Apeksha J.  
Product Development - Designer  
Apparel & Fashion  
Used the software for: 1-2 years

### "Fastest way of customer support is LiveChat"

September 13, 2019

5.0

We are using LiveChat support with our website to reach out to customers. Marketing department has made immense progress with the introduction of LiveChat.

Pros

With our official website, we facilitate to use LiveChat for direct customer interactions. We found that LiveChat is a very efficient way of communicating with our customers since it helps to identify the requirements of client at the very starting point. It supports the customer also, whether this company can deliver his intentions or not. So it saves lot of time and money.

Cons

Supporting platform is bit basic one. No sharing of documents is allowed. Sometimes customers get confused or discouraged when we cannot convey the exact details. So LiveChat is a great way of starting a conversation. Business should flow through other communication system for better clarity.

Review Source

Sarah A.  
Account Supervisor  
Design  
Used the software for: 2+ years

### "LiveChat is a Game Changer! "

January 16, 2019

5.0

LiveChat has been the number one option for my agency when we build out websites that require a Live Chat experience. Users are able to ask questions that are specific to their issues and get answers in minutes. This helps the user make a confident purchase, something they may not have done if they didn't get the answers they needed beforehand.

Pros

LiveChat is one of the most easy-to-use softwares out there! It integrates seamlessly into most all websites, it is visually appealing and is trusted by huge companies. User Experience is unbeatable!

Cons

There are very few things I dislike about this software. I feel like there could be cheaper options, but overall not overpriced.

Review Source

CP

Cassie P.  
Web Manager/Developer  
  
Used the software for: 2+ years

### "LiveChat is a great, easy to use chat solution for your website."

July 10, 2018

4.0

Pros

LiveChat has been a great addition to our website. It's easy to install on your site, helpful to customers and easy for agents to learn and use. Our agents can easily navigate the interface and it is intuitive, so on-boarding is quick. I like that it's hosted on our site, so that the agents can easily see what page(s) the customer has visited. Also, I feel like it gives the agent some inside knowledge to help them better serve our customers.

Cons

I wish there was a little more control over canned responses. Each individual is allowed to edit and add to them, which makes it hard to maintain a consistent 'voice' to our communications.

Review Source

JM

Jon M.  
Supervisor  
Information Technology and Services  
Used the software for: 2+ years

### "Easy to setup, not too hard to manage"

May 8, 2019

4.0

Pros

The chat interface is simple and easy to use. Customers have an easy time making chat requests. Also, customizing the pre-question survey is great is as well.

Cons

Changing the layout of the chat window can be tricky. We needed to engage customer support (who is good at responding to issues)

Review Source

JV

Julia V.  
Aquafitness trainer  
Sports  
Used the software for: 1-2 years

### "Wonderful chat, everything suits me"

November 17, 2018

5.0

Pros

The interface of the application is friendly and clear, the system notifies of each new message, it works without interruption. To deal with the functionality I was very easy. For a large company, as we have this application has been very convenient and useful! I recommend to try and make sure.

Cons

A monthly fee is required for using the basic feature set. Unlimited chat history and file sharing features are not available in the free version.

Review Source

TB

Timothy B.  
IT  
Information Technology and Services  
Used the software for: 2+ years

### "Great product."

February 4, 2020

4.0

My overall experience with LiveChat its great. It does what it set out to do with hardly any issues.

Pros

I love the ability to speak to customers almost instantly online, when and where they need assistant.

Cons

Could use some more user based information. The mobile app leaves a lot to be desired. Not a lot of features.

Review Source

VR

Verified Reviewer  
Undergraduate Systems Specialist  
Higher Education  
Used the software for: 2+ years

### "Well-Known Chat Software"

July 31, 2018

5.0

Pros

I've interfaced with this software many times from the perspective of a user. It has always been highly responsive, intuitive, and has a nice UI. It has some additional features that other chat software doesn't as well. I'm finding LiveChat more and more frequently on websites and it's always a good experience every time.

Cons

Honestly I don't have any negatives to say. I haven't had to interact with LiveChat's customer support so I can't say how efficient they are. I also haven't used it from the perspective of a developer either, so I can't say how the software is from that perspective.

Review Source

Fausto F.  
Graphic Designer  
Design  
Used the software for: 6-12 months

### "Easy to use and excelent quality "

October 16, 2020

5.0

Great, very easy, love the platform and customization, it is simple to manage and its also looks very professional

Pros

It is so easy to install, you really dont need to have muc knowledge, the platfomr makes it very easy for you to work with it and get to know how it works. Costumization of the chat box but also messages and other cool features that would make it so helpful.

Cons

Maybe only the price, even tho i think its very fair for the product and service, but that could be the only factor to maybe think about it. But if you really are in need fot a livechat, this will be my go to.

Review Source

VE

Vaiana E.  
Responsable RP & Influence  
Wholesale  
Used the software for: 6-12 months

### "Discussion live chat "

November 7, 2022

5.0

Expérience très sympas , nous communiquons entre collègues toute la journée sur ce logiciel

Pros

Pratique pour communiquer entre collègues

Cons

J’aime beaucoup ce logiciel , tout comme mes collègues

Review Source

CH

Cindy H.  
Social Media Manager  
Marketing and Advertising  
Used the software for: 6-12 months

### "Un outil accessible de chat "

June 22, 2023

4.0

Pros

La relation client est simplifiée. La création et l'intégration du chat se font simplement et nous sommes très guidés

Cons

Les scénarios sont quelques peu limités et la personnalisation de l'outil en est impactée

Review Source

WR

Will R.  
Athlete  
Arts and Crafts  
Used the software for: 2+ years

### "LiveChat works as great customer service software"

February 15, 2019

5.0

Pros

It is easy to use, very direct, and we get excellent feedback from customers who we connect with using the software. Overall, very nice.

Cons

Not a free service, so you do have to budget a bit to use it (depending on the size of your company/organization. For most, it is a non-issue).

Review Source

sS

surjin S.  
Software engineer  
Information Technology and Services  
Used the software for: 6-12 months

### "LiveChat Makes My work easy"

December 12, 2022

5.0

For Both management and the employees livechat is a friend to handle all the problems keep update all the features then the live chat is one of the best platform for companies..

Pros

Livechat is best software for the interacting with the customers as well as the client and internally it helps us to communicate with our team mates for the doubt etc.

Cons

One thing i feel is yet we clarify the doubt through chat it always differ from the video if they make that option it would help us

Review Source

Yhoselyn S.  
Jefe de Area Trade Marketing  
  
Used the software for: 6-12 months

### "The best Chat system"

June 19, 2018

5.0

Pros

The cost associated with including a chat on my website is high, especially since there must always be an operator behind the chat: the client can fill in a proactive online form when there are no agents available.

Cons

It is undoubtedly a great tool for interaction with our customers and in an immaterial way we will improve customer service. If we are able to solve quickly the possible doubts that our clients have, we are offering a perfect customer service. This fact is going to suppose that the image of our Online Store is significantly improved.

Review Source

AT

Antonio T.  
Risorse umane  
Sports  
Used the software for: 1-2 years

### "Personalizzazione per ogni tipo di chat"

November 29, 2022

4.0

Pros

Tra i vantaggi fondamentali per me c'è quello di poter personalizzare la chat come si vuole, tra tanti temi e anche l'interfaccia utente è modificabile, insieme alla facilità d'uso.

Cons

L'unico inconveniente per me è quello che dopo la prova gratuita si è destinati a pagare e inoltre è disponibile solo in lingua inglese.

Review Source

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