# Page 28 | LiveChat Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 28 - Is LiveChat the right Conversational AI Platform solution for you? Explore 1713 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/62194/LiveChat/reviews

---

LiveChat

4.6 (1713)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 7th, 2026

# Page 28 - Reviews of LiveChat

## Showing most helpful reviews

Showing 676-700 of 1713 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

SS

Stiliyan S.  
Digital Designer  
Design  
Used the software for: 2+ years

### "Love it!!! "

May 11, 2020

5.0

Live chat fixed me tons of bugs and questions I had to lots of companies and their services. Recommend every company to start using it.

Pros

This service provides the best thing that a delusional user is searching for - an immediate answer. Tons of companies and teams use live chat instead of phone call support services. It's so useful that every single user with a question is left only with an answer given. This is called 150% User Experience. In LiveChat you can upload files as well. It's like a user contacting the company's support with a full-time working online assistant.

Cons

I am impressed with the software and can't really say something bad about it.

Review Source

JN

Joseph N.  
Software Engineer  
Internet  
Used the software for: 1-2 years

### "Salesforce integration for the win!"

January 29, 2019

5.0

Pros

Salesforce integration! There are a lot of live chat products out there, but I discovered when I started my research that there are just a handful that integrate with Salesforce, and it soon became clear that LiveChat does it the best! Also the responsiveness and helpfulness of their own live chat support agents has been excellent!

Cons

It's a little pricey, but the quality of the product and the service makes that less of an issue.

Review Source

Scott E.  
Marketing Manager  
Higher Education  
Used the software for: 6-12 months

### "Simple and easy to use"

January 15, 2019

5.0

Pros

Simple and easy to use, it was easy to setup and training was simple. We were even able to integrate it into our CRM.

Cons

If you are looking for something with "bells and whistles" this might not be it.

Review Source

Kyle H.  
Audit Associate  
Accounting  
Used the software for: 2+ years

### "LiveChat provides basic customer support chat when needed."

October 3, 2018

5.0

Pros

The basic chat service allows for easy customer support between our businesses and allows us to access individuals who would not normally reach out to the business.

Cons

It is lacking in features; however, I do not believe a customer support chat client needs a ton of features..

Review Source

RC

Robert C.  
Junior Recruitment Consultant  
Human Resources  
Used the software for: 1-2 years

### "Not enough chips Zendesk"

June 1, 2019

5.0

Pros

The service is well suited for customer support. Visitors can be tracked in real time, which helps keep them longer on the site. The message history with each client does not disappear anywhere, but is stored on the server.

Cons

When I worked with the Zendesk service, I had an incident management tool. I think that LiveChat also needs to add it. Well, it would be nice to add the ability to self-service for independent customers.

Review Source

NK

Nikolay K.  
CEO  
Computer Software  
Used the software for: 1-2 years

### "I love LiveChat for its simplicity and convenience"

September 23, 2018

5.0

Pros

I am very pleased that our company decided to transfer the support service to LiveChat. This program is simple, has an intuitive interface and at the same time allows you to solve all the tasks assigned to the technical support. With LiveChat, as a manager, I have the opportunity to receive daily and weekly reports from my employees and understand what tasks need to be done to bring our company to a new level of development.

Cons

The mobile version of this program considerably lags behind the functionality and settings from its desktop counterpart. I would like to see that everything worked from a mobile device 100%.

Review Source

LL

Leah L.  
Customer Service  
Consumer Services  
Used the software for: 2+ years

### "Easy to use!"

December 11, 2018

5.0

Giving customers real, live help on demand. Can't beat that.

Pros

Have been using LiveChat for a while now. Finding it very intuitive and best of all I like the feedback I get from my customers who appreciate good old fashioned customer service!

Cons

Small glitches like anything but mostly fine.

Review Source

DD

Donna D.  
Office Manager  
Non-Profit Organization Management  
Used the software for: 2+ years

### "LiveChat solves problems"

February 6, 2020

5.0

LiveChat is helping me solve problems that I incur when dealing with other businesses.

Pros

When I am searching around a website, LiveChat often pops up. Many times I will use it to help find a product, to ask how to use a product, or to find replacement parts for a product.

Cons

When LiveChat pops up I expect it to be ready to use. However, many times the agent running the chat is not available when you ask the question. These delays can be annoying when I am trying to find information quickly. At other times the person has no idea how to answer the question and will waste a lot of time asking silly question before they confer with a supervisor who can help them find an answer.

Review Source

James O.  
System Administrator  
  
Used the software for: 1-2 years

### "Best software for enhancing the customer experience management "

May 28, 2018

5.0

I was able to manage and chat with our customers easily

Pros

The pricing is fair based on the contribution of the software to the progress of the company There is live support available 24/7 Its supported by the various leading platforms such as Android, Windows

Cons

There is difficulties and challenges while integrating the software with other CRM management applications that support customer service

Review Source

Vishal M.  
SEO EXECUTIVE  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Best Tool for Online Live Support"

June 30, 2022

4.0

I am using this software from the past 6 months and this tool is very helpful to grow your online business. Customer can reach you very easily. You can grow your business by knowing issues.

Pros

You can integrate this tool on your website to interact with your customer and they can easily reach you through your website.

Cons

I did not found any bugs that i can share here. Overall features are great.

Review Source

BG

Boris G.  
SEO-optimizer  
  
Used the software for: 2+ years

### "This service is thought out to the smallest detail"

January 28, 2018

5.0

Pros

In our company, over time, the base of customers has grown significantly and many of them want to communicate online. After trying a lot of programs, we settled on LiveChat. The application is simple and straightforward and at the same time it solves all problems, namely the ability to communicate with clients, save history, view chat rooms with managers. If you doubt whether this service is suitable for your business, you can try the 30-day free version.

Review Source

VR

Verified Reviewer  
Performance Manager  
Retail  
Used the software for: 2+ years

### "Live Chat"

April 20, 2019

5.0

Live Chat has been a great option to incorporate chat into our company.

Pros

Live Chat is an excellent option to integrate chat into your company. Easy to use and work thru adding own personal responses. I would definitely recommend.

Cons

There is nothing I do not like about this software.

Review Source

JG

James G.  
Director of Operations  
  
Used the software for: 2+ years

### "Once set up, easy to use. "

August 8, 2017

5.0

Pros

Great for managers to oversee and review work of our customer support agents. Search functionality is very easy to use and works well.

Cons

Not easy to integrate with other CRMs, have to search LC and other systems to be able to fully understand a user's experience .

Review Source

VR

Verified Reviewer  
Inside Sales  
Wholesale  
Used the software for: 2+ years

### "LiveChat is a great tool to use!"

April 2, 2019

5.0

Pros

We love using LiveChat. We like the ability to translate languages. We also like that our customers have an additional way to communicate with us.

Cons

We do not really like the "call" function as it can be difficult for us to return call an international customer.

Review Source

GD

Glyn D.  
  
Retail  
Used the software for: 1-2 years

### "LiveChat"

November 26, 2015

5.0

It's easy for us all to go about our daily business and to forget that other businesses value their review section as much as we do, but I for one sometimes forget to allow a few mins to complete a survey and or give some feedback. I wanted to take a few mins out of my day to recommend LiveChat to you all. We have used it now for around 12 months and to say that it's easy to use is an under statement. We have never had any issues with the system. If we have ever had a question, someone gets back to us within a few hours. Plus it is great value for money. I would have no hesitation in recommending the system to anyone who has a website that they manage on a daily basis. I guess I should also mention that it has and does help us to sell cars, vans, service work and parts on a daily basis. Feel free to contact me direct through our website: www.lindop.toyota.co.uk and click on LiveChat. or call direct.

Pros

Without repeating myself, all of the above.

Cons

None that I can think of to be honest. .

Review Source

Amber J.  
Receptionist  
Religious Institutions  
Used the software for: 2+ years

### "LiveChat"

August 16, 2018

5.0

Pros

I was always on the end of needing help when I used this application and found it very user friendly!

Cons

The only thing I did not like was that this option was always on the webpage and would pop up when I didn't need it

Review Source

AK

Alexander K.  
Field Service Engineer  
Electrical/Electronic Manufacturing  
Used the software for: 1-2 years

### "It integrates well with a variety of tools"

January 8, 2019

5.0

Pros

The software integrates seamlessly with other important tools for me, including Salesforce. Due to the mobile version, LiveChat can be used even in the absence of a computer.

Cons

It was difficult for me to implement CRM integration. In the LiveChat client support tool, there is no function that is responsible for ordering a callback, and sadly, but from time to time software crashes happen from time to time.

Review Source

cP

chuck P.  
Superviser  
Construction  
Used the software for: 2+ years

### "Live chat is not always live"

July 8, 2020

4.0

For the most part, I love it. It is a great resource quick fast and sometimes twenty-four hours! I just don't like the virtual help and there seems to be a lot lately it could be because of COVID 19

Pros

If I need to get information quick this is the best way the person you talk to is most of the time well informed on the product you need help with! Just the other day I needed help with a product I was using my home remodeling! Live chat was so quick to give me helpful advice on what to do!

Cons

Lots of times when I want to use live chat it is not live!! I get a virtual helper who almost never can answer my question there not ever any real help!

Review Source

VR

Verified Reviewer  
Business Development Manager  
  
Used the software for: 2+ years

### "bEst chat solution on the market"

April 5, 2018

5.0

Pros

It is easy to implement, powerful. Very good usability. Great customer support. The best chat tool out there.

Cons

There are really no flaws. It is a very good tool at a moderate price. No more comments.

Review Source

LM

Lenecca M.  
Owner  
Retail  
Used the software for: 6-12 months

### "Great for my business"

December 20, 2022

5.0

Pros

Helps save time with answering questions the live chat takes care of the question

Cons

It does the job for me great app for any business

Review Source

YG

Yana G.  
Deputy Head of PPC and PPA  
Marketing and Advertising  
Used the software for: 1-2 years

### "Convenient chat for our customers"

July 31, 2019

5.0

Pros

After we implemented LiveChat on the site, we began to process questions from clients more promptly. As soon as we receive a new message, a notification arrives on mobile devices. I also liked the simple and concise design.

Cons

Files can not be attached to messages. But sometimes for the answer we need to send customers documents or pictures. Now you have to ask the client for mail and send files there.

Review Source

SL

Steven L.  
Graphic Designer/CSR/Marketing  
Business Supplies and Equipment  
Used the software for: 6-12 months

### "Couldn't Exist Without it. "

December 6, 2016

5.0

LiveChat has become such an integral part of our customer service since it's implementation. It provides the customers browsing our online store the chance to not only get further information about their orders/our products; but also a one-on-one experience that isn't available for all business. Since our product is used in a process, we can also provide technical support instantly which gives us such an advantage and opportunity to build trust with our clients. In summation, LiveChat has definitively enhanced our business, provided an instant connection to our client base, and facilitated shared knowledge and technical assistance.

Pros

Ease of use and an insight to our client base that couldn't be provided previously.

Cons

The only issue we've had is not being able to have as many agents available at one time, but we're looking into purchasing more logins very soon so it will be rectified.

Review Source

Cameron T.  
Capital Investments - Benefits Mgmt, Improvement Lead at Telstra  
Telecommunications  
Used the software for: 1-2 years

### "Great software & great team who are keen to continually make their product better"

December 16, 2015

5.0

Great software, feature rich and ticks the right boxes for usability and effectiveness with the team. Our customers tell us they prefer live chat - it's more comfortable for them, we've found LiveChat to be the best in terms of usable, clean interface and professional/modern looking - it matched our website style. Other live chat software just seemed tacky or detracted too much from our own site.

Pros

Great software Great support User interface and live chat box looks amazing on any website

Review Source

SL

Stephen L.  
IT Manager  
Retail  
Used the software for: Less than 6 months

### "LiveChat is a well-thought out and established chat solution."

August 1, 2019

5.0

Overall, I am quite pleased with LiveChat and believe it is a great solution.

Pros

You can tell LiveChat has been in the business for a while. The alerts for incoming chat, ability to 'Supervise' a chat and offer suggestions, proactive engagements with the customer, etc. all show LiveChat has been refined with the times to meet the needs of chat agents.

Cons

I get very little reporting on the lowest paid plan. I'd like to see how many hours a rep was signed in, and I can't get that barest of bones report without upgrading. About the only reporting I get is the percent of thumbs-up vs thumbs-down for a time period. This option for a chat review comes after the customer has chatted.

Switched from

[Olark](https://www.capterra.com/p/125957/Olark/)

We wanted integration with a Chat Bot.

Review Source

VR

Verified Reviewer  
Control de documentos  
Outsourcing/Offshoring  
Used the software for: 2+ years

### "Evaluación LiveChat"

November 28, 2022

5.0

Pros

La rapidez con que puedes resolver cualquier inquietud a través de la aplicación

Cons

Hasta el momento ha cumplido con mis espectativas

Review Source

Talk to a Capterra advisor for free and get results within 15 minutes.