# Page 29 | LiveChat Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 29 - Is LiveChat the right Conversational AI Platform solution for you? Explore 1713 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/62194/LiveChat/reviews

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LiveChat

4.6 (1713)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 7th, 2026

# Page 29 - Reviews of LiveChat

## Showing most helpful reviews

Showing 701-725 of 1713 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Jill R.  
Director  
Broadcast Media  
Used the software for: Less than 6 months

### "Live Chat"

February 13, 2019

4.0

Pros

The LiveChat feature is nice to be able to respond to customers in an immediate fashion. It does require someone to be available to respond ongoing to customers whenever they log on to chat but they do offer Conversational artificial intelligence chatbots to start off a conversation and then transfer over to the customer which allows some time to get to everyone

Cons

Some customers do not like sitting on hold and or they can tell they are being maintained and asked the same questions repeatedly so get agitated

Review Source

Georgi H.  
Employee Support Team  
Internet  
Used the software for: 6-12 months

### "The Chat which you'd love to work with."

November 14, 2015

5.0

This is a great app to work with. It is fast, has almost no delays in the response time, deals really well when you have IT problems. It has great statistics which are understandable and useable. The best part is that for the time I have been using it I see the development.

Pros

Really easy to use. Does not bug at all. You can see what the person is writing and that gives you a big time advantage and raises the customer satisfaction.

Cons

It needs just a little bit more personalisation, to be able to move the chats as they are static. I'd find useful if the reporting process is connected to your internal system.

Review Source

JT

Jelena T.  
Office manager  
Information Technology and Services  
Used the software for: 2+ years

### "My business wouldn't be where it is today without it"

August 18, 2019

5.0

Pros

It's absolutely vital to our company to have LiveChat, it allows our response time to be near-instant and our customers to have an engaging visit to our website!

Cons

I have nothing bad to say about it. I just want to say thank you once again!

Review Source

Jeewantha D.  
Student  
Education Management  
Used the software for: 6-12 months

### "Increase your sales eith Livechat "

September 13, 2019

5.0

This is a easy method to build up connection between the seller and buyer. When arise a problem regarding item witch present to sell on your web page, it is able solve that problem in a simple message. There are 41 different languages are available in this software. Therefore does not need to translate your massages any more.

Pros

It can quickly communicate with web site visitors in a simple tough. Therefore it can save the time both of buyer and seller.

Cons

It does not give free but there is 30 day trial period. When consider the advantages of this software the cost can negligible.

Review Source

JD

Joanna D.  
Change Manager  
Management Consulting  
Used the software for: 1-2 years

### "Works well on mobile"

May 24, 2019

5.0

Pros

The platform has a great integration. It is easy for me to use this application on my mobile phone and, unlike other similar ones, it has been working for me without serious failures for several months already.

Cons

There is no possibility to export the list of applications. It can be difficult to download archived chats. Sometimes there is a glitch, and the pop-up window is no longer pressed.

Review Source

TA

Tal A.  
manager  
Printing  
Used the software for: 2+ years

### "great solution for chat for your website, feature rich"

August 27, 2018

5.0

Pros

very powerful tool for your business, simple plans, the ability to scale is very powerful, very responsive customer, i enjoy using it very much, it gives me many insights from my customers.

Cons

might take a while to customize for your needs.

Review Source

Ryan P.  
Partner  
Computer Software  
Used the software for: 1-2 years

### "Game changer for my eCommerce site. "

January 6, 2016

5.0

After testing many website based chat tools, LiveChat's tool proved to be the easiest to manage website visitors for my needs. Once I started using the tool to connect with visitors in real time the yearly subscription paid for itself in the first 24 hours.

Pros

Ease of use for back end and client. Integrates to numerous other marketing programs (Constant Contact, etc). Real Time visitor tracking.

Cons

Prefer the older versions of the app vs the new one.

Review Source

MW

Monica W.  
CSR  
Consumer Services  
Used the software for: 2+ years

### "Monica's LiveChat Review"

January 15, 2019

4.0

LiveChat allows for those who are unable to call to have their inquiries answered and schedule appointmes without having to call. When customers are at work, in a meeting, on vacation, or have medical or physical challenges that will not allow them to make a call into the office, LiveChat is a perfect option. Also, customers don't feel obligated, pressured, or challenged when using this option.

Pros

Font and Options to arrange chats by rating, tag, date, or agent.

Cons

It randomly switches from available to unavailable status

Review Source

VR

Verified Reviewer  
PL QA Tester  
Translation and Localization  
Used the software for: 2+ years

### "I really like LiveChant"

April 1, 2019

4.0

Overall I think it's an amazing tool and I highly recommend it.

Pros

I love how easy it is to start a chat with customer service. Sometimes I can't just jump on a call, but I can easily type from my computer, without having to wait to hear back via email, for example. It's a great tool that most websites should have, for sure.

Cons

It can be annoying sometimes, with a window popping up without being clicked on. I also wish the notification would be integrated with the iOS operating system so the notification could seen it even if the browser window is minimized.

Review Source

LS

Lance S.  
Marketing  
Entertainment  
Used the software for: 2+ years

### " Live Chat"

November 27, 2018

4.0

Pros

Ease of use Compatible with Word Press Summary reports

Cons

Charges for each user Not timing out when a user leaves the platform

Review Source

Response from Text

December 6, 2018

Hi Lance, Thank you and really happy you like using LiveChat, we do our best to make it even better, every day! If by chance, you had a moment to leave us a review at WordPress, it would help us even more deliver the best live chat experience to you as a WordPress user: https://wordpress.org/support/plugin/wp-live-chat-software-for-wordpress/reviews/#new-post  Cheers, LiveChat team

TA

Tony A.  
Inspector  
Plastics  
Used the software for: 2+ years

### "Amazing!"

November 10, 2022

5.0

Pros

I like just how easy it is to use. And the fact that it is on point and does exactly what I need it to do.

Cons

There is absolutely nothing wrong about this app.

Review Source

VR

Verified Reviewer  
Operations Coordinator  
Chemicals  
Used the software for: 1-2 years

### "Customers Love it! "

January 13, 2016

5.0

We receive positive feedback on a daily basis from customers. They love how quick and easy it is to get the information they need using LiveChat. We have agents of all ages and computer skill levels using the program- it's easy for everyone. I would recommend LiveChat to anyone looking to boost their customer satisfaction.

Pros

Customer support and response times are really amazing! Great apps for all platforms, iPhone, iMac, Windows.

Cons

None that come to mind.

Review Source

KS

Kayleigh S.  
Customer Experience manager  
Photography  
Used the software for: 2+ years

### "Great but our business didn’t use enough "

May 28, 2020

5.0

Good but the problems it solved just for us then created the problem that someone had to man it all the time

Pros

Customers can chat to us directly Easy to transfer chats to different operators Easy to use Nice intergration with squarespace

Cons

We just felt that we were getting customers on live chat when we would rather them just ring us. It wasn’t that diffeeent to Facebook messenger so we decided it was daft having one more thing to keep an eye on

Alternatives considered

[Google Chat](https://www.capterra.com/p/175800/Chat/)

Review Source

VG

Valerio G.  
CEO  
Internet  
Used the software for: 1-2 years

### "Really useful for real-time customer service on websites"

July 22, 2022

5.0

Pros

I've recommended this software to a customer of us, a clothing manufacturer, to add it in their company website. I was impressed by the simplicity with which the operators learned to use it. Simple to deploy, too. I've added it to a Wordpress using the provided plugin.

Cons

Maybe the price is slightly high, but it's in the range of similar products.

Alternatives considered

[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)

Review Source

TT

Tiarra T.  
CEO  
Retail  
Used the software for: 6-12 months

### "Definitely Recommend"

April 28, 2022

5.0

This is really a great tool.

Pros

Great to have another channel of contact to reach my potential customers. It was easy to install and customize to my company branding.

Cons

I have not had any issues with this software.

Review Source

SA

Stephanie A.  
Marketing Manager  
Import and Export  
Used the software for: I used a free trial

### "Great way to connect with customers!"

May 10, 2023

5.0

Pros

Easy to use for small business owners, allowing them to connect with their customers

Cons

There are not clear disadvantages, its a great application but the cost is very high.

Review Source

CD

Chris D.  
event planner  
Utilities  
Used the software for: 6-12 months

### "live chat"

October 9, 2019

5.0

My overall experience with LiveChat has been nothing but spectacular and can't wait to see what else it has in store for me in the future.

Pros

I love that it makes it a lot more easier for me to chat with co-workers at work or when I'm away from work. It helps me get things done faster especially when I'm away from the workplace. It has the tools I need to get what I need to get done while using it. All in all I love this product is very useful to me.

Cons

Maybe it could be updated more to keep up with other products that offer similar things as this product provides.

Review Source

JS

Jeffery S.  
Assistant cx service manager  
Building Materials  
Used the software for: 1-2 years

### "Simply a great "add-on" to any business Large or Small."

January 30, 2019

5.0

Live chat is great to offer support and guidance for clients that may not be in a position to call, overall we love it, we just wish we had more time for it, or of course more staff to assist with the workload so we can better use live chat.

Pros

I enjoy the fact that it offers our company to see the traffic and visits when we are closed, if we are unavailable, the fact the client can leave a message is also amazing.

Cons

Unfortunately , Chat is falling behind in priority due to calls, emails, order entry and more, however we are looking into staffing issues and if we do not need another body to occupy the caht as part of the team.

Review Source

Silusweyinkosi M.  
Proofreader  
Newspapers  
Used the software for: 1-2 years

### "LiveChat Review"

July 28, 2020

5.0

LiveChat is the perfect way to interact with potential customers and keep them interested in your product.

Pros

This software interacts with customers automatically capturing their interest and also provides basic information when they ask for services. It is user friendly as one only needs to type responses.

Cons

Sometimes response may be slow if internet connection is poor.

Review Source

VR

Verified Reviewer  
Dr in biologie  
Food Production  
Used the software for: 6-12 months

### "this tool is excellent for increasing customer support and sales."

March 9, 2023

4.0

Even I was not satisfied enough with the price of the services, But in general,but this tool has helped us a lot in how to deal with many customers in a fast and effective way.

Pros

Livechat is an effective way to allow you to interact with your customers, easy to use it, it is a system to better target its prospects and customers on the Internet.

Cons

you must purchase the paid version after your free trial expires and there is also the disadvantage of the time, that I personally consider a limiting criterion: it sometimes happens that live Chat may not be available 24 /24h.

Review Source

BH

Brittany H.  
Manager: Communications and Marketing  
Management Consulting  
Used the software for: 1-2 years

### "Great for assisting customers"

August 13, 2019

5.0

Pros

I really like that I can use several chats at the same time. Mastering the program did not take much of my time, and literally right away I was able to start effectively using LiveChat, helping our clients.

Cons

Too limited options for inserting a large amount of information, for example, videos and documents. The program directly depends on the Internet and without it does not work.

Review Source

VR

Verified Reviewer  
Marketing Campaign Coordinator  
Education Management  
Used the software for: 6-12 months

### "My role is on the reporting side, and LiveChat gives us all the data we need"

May 7, 2018

4.0

Pros

I like the variety of reports there are available to run in LiveChat. We maintain dashboards on conversions, agent availability, response time, satisfaction ratings, and more. LiveChat provides an intuitive way to pull this data and the graphs it outputs are easy to read.

Cons

There isn't much I haven't liked from my perspective - we've had an easy time with reporting and follow-up data. The reporting section is easy to navigate and it doesn't take much time to get to the data you're looking for.

Review Source

VR

Verified Reviewer  
CEO  
Apparel & Fashion  
Used the software for: 6-12 months

### "Great chat software integrates with Shopify"

December 12, 2018

5.0

Pros

I really like how well it integrates with shopify. They have a great mobile app too.

Cons

I have not found anything I particularly dislike about LiveChat

Review Source

Kelly M.  
Marketing Manager  
Industrial Automation  
Used the software for: 6-12 months

### "Easy way to chat with potentials"

August 20, 2018

5.0

Pros

Easy to integrate with existing programs, and super easy to chat with potentials

Cons

Nothing to dislike at this time - we are all about some Live Chat

Review Source

HH

Heather H.  
Photographer  
Arts and Crafts  
Used the software for: 2+ years

### "Love this feature on websites!!"

July 10, 2020

5.0

LiveChat is perfect for any business with a website. It's a simple way to provide information to visitors and a great way to cut down on phone calls and emails. Questions can be quickly and easily answered in a timely manner.

Pros

LiveChat is so great if you are visiting a website and might have a quick question or issue but don't want to make a phone call or write an email. It's an easy way to speak to someone immediately. I also like that there are auto-reply options that can lead you to certain sections of the website or other areas of relevance.

Cons

Nothing. I haven't had any issues to date using this product. Hopefully I won't run into any issues in future!

Review Source

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