# Page 30 | LiveChat Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 30 - Is LiveChat the right Conversational AI Platform solution for you? Explore 1713 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/62194/LiveChat/reviews

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LiveChat

4.6 (1713)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 7th, 2026

# Page 30 - Reviews of LiveChat

## Showing most helpful reviews

Showing 726-750 of 1713 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

SF

Stuart F.  
President  
Computer Software  
Used the software for: 1-2 years

### " Convenient way to communicate"

July 31, 2019

5.0

Pros

We implemented online chat, and the speed of answering customer questions increased by 50%. Our consultants receive an instant notification when a client asks a question via chat. It is much more convenient to communicate by e-mail.

Cons

Not all visitors like online chat. Many are annoyed by "popping out" the chat on the main screen. It appears and obstructs part of the web page.

Review Source

DW

Daniel W.  
Senior SEN Consultant  
Education Management  
Used the software for: Less than 6 months

### "Gorgeous live chat engagement"

November 23, 2023

5.0

Pros

LiveChat makes it possible for us to communicate with our clients easily.

Cons

There is absolutely nothing wrong about this software

Review Source

Lunga K.  
CEO  
Capital Markets  
Used the software for: 1-2 years

### "Connect with to customers and potential customers "

September 13, 2021

4.0

Pros

Reply to your clients and potential clients instantly building loyalty.

Cons

The didn't allow me to put it where I preferred it to be on my website.

Review Source

SP

Steven P.  
Owner  
Media Production  
Used the software for: 1-2 years

### "Our business runs on LiveChat"

November 27, 2022

5.0

Our overall experience with LiveChat has been great!

Pros

We love how easy it is for our customers to get in contact with us via LiveChat. It gives them yet another way of communication with us.

Cons

There is very very very little not to like about LiveChat. It has truly changed the way we communicate with our clients.

Review Source

CH

Chenay H.  
Office Assistant III  
Hospital & Health Care  
Used the software for: 2+ years

### "LiveChat is awesome!"

July 21, 2019

4.0

Pros

I absolutely love LiveChat! Anytime I need to chat with someone real time, this program never lets me down, it's so easy to use and the program hardly ever glitches or crashes!

Cons

If the internet goes down so does LiveChat

Review Source

KH

Kevin H.  
IT Director  
Law Practice  
Used the software for: 1-2 years

### "Good chat software that will run in any modern browser"

August 23, 2019

5.0

It's reliable, has very low system requirements, and good customization.

Pros

We haven't had any downtime, and it was exceptionally easy to setup and configure. If you need reliability that have you covered. Webcode is simple and easy to apply. It runs smoothly in hosted environments.

Cons

We haven't had any significant issues at all with this service. It has so far, been all positive for us.

Review Source

VR

Verified Reviewer  
Marketing Communication Manager  
  
Used the software for: Less than 6 months

### "Get with the times"

May 4, 2018

5.0

Pros

Live chat is the way to go. I've used other chat software like PureChat and I think this one is much easier to use. Research and data support having some sort of live chat feature on your website because people are much more willing to interact with us and later become customers. We've had great experiences with it so far.

Cons

I think I only had technical difficulties once, but their customer support was great. They were able to help us resolve the issue and it's been good ever since.

Review Source

LC

Lisa C.  
Performance  
Retail  
Used the software for: 1-2 years

### "LiveChat"

November 7, 2019

5.0

LiveChat has been an excellent addition for our customers to reach our CS department quickly.

Pros

LiveChat software has enabled us to create a chat program for our site quickly. The learning curve has been very easy. Assistance is available when I need it.

Cons

There have been times when the site has gone down and I have had to call into check on the issue. A message on their site would be helpful.

Review Source

VL

Valerian L.  
Support  
Accounting  
Used the software for: 6-12 months

### "Software that connects people in live."

November 12, 2023

4.0

Pros

LiveChat is very easy to use. It has user-friendly interface. And simplifies my daily work. I can solve problems with the help of this software.

Cons

Sometimes it has bugs. But not often, so it doesn't get inconvenient.

Review Source

VR

Verified Reviewer  
Social Media Consultant & Advisor  
Design  
Used the software for: 6-12 months

### "Great app for live customer support."

December 6, 2018

5.0

Pros

Actually has great customer support for itself! Simple and easy to use.

Cons

UI needs a little bit of improvement. Perhaps in newer updates.

Review Source

AD

Anna D.  
Consultant  
  
Used the software for: 2+ years

### "Best chat software."

May 13, 2018

5.0

Pros

The best user experience from chat software. It is absolutely the best on the market for now at least.

Cons

It is a bit pricey, specially if you want to use advanced features. But the basic plan is sufficient for most.

Review Source

JA

Jennifer A.  
Resident Property Manager  
Real Estate  
Used the software for: 1-2 years

### "A great way for your customers to get answers and help NOW."

February 20, 2019

5.0

I like live chat. I know it saves money for businesses because if someone calls in, the operator can only speak with one customer at a time. With live chat, they can help several customers at once which I'm certain is a very creative and efficient way to manage their support.

Pros

LiveChat is a great wesite tool for you to incorporate into your website. I've seen this used mainly on retail websites. Anytime someone has a question or issue, they just click the livechat button and someone is there to help. Just the other day I was on a major retailers website and I had an issue with a product. After navigating through their help section I saw the livechat button. I clicked on it and within minutes I was directed to an agent who was able to quickly help me with my issues. Had there not been a live chat button, I would have been forced to call the company and wait for a person to help. This way, someone was there fast and it saved me the extra effort. I will now be more prone to shopping with this company.

Cons

I did notice that some of the replies were pre generated text remarks. Some of the remarks that the most recent CSR used seemed to not match up with the issues I was having. I did however, understand what he was trying to get me to do and it did still speed up the process. Overall I was very please.

Review Source

Tyler T.  
Director of Accountability and PowerSchool  
Sports  
Used the software for: 2+ years

### "Chatting with Consumers"

April 3, 2019

5.0

I was able to use it for my website and respond to people very efficiently.

Pros

I love how easy it is to respond to consumers.

Cons

Sometimes during high volume hours it can become hard to follow.

Review Source

Ludmila D.  
Atendente  
Apparel & Fashion  
Used the software for: Less than 6 months

### "live chat"

April 17, 2023

5.0

Pros

Clean, easy-to-use apps and help customers

Cons

and paid I know that the company needs to remain the only thing that would change is to reduce the values

Review Source

SG

Svyatoslav G.  
Chief Marketing Officer  
Telecommunications  
Used the software for: 1-2 years

### "Good for customer service"

April 29, 2019

5.0

Pros

A convenient way to keep in touch with your customers and provide them with prompt assistance. During the LiveChat setup, our employees didn’t have any difficulties. It has wide integration capabilities.

Cons

Sometimes there are failures. It is inconvenient to use on mobile phones because of its slower speed of work on them. I cannot export the list of applications.

Review Source

ET

Eric T.  
Director of Global Business Development  
Information Technology and Services  
Used the software for: 2+ years

### "Techo review"

February 5, 2019

4.0

We use it when someone has questions on our website. Our website is very detailed so it only happens occasionally. Maybe only 5-7 times per week.

Pros

I like the capabilities and ease of use.

Cons

I am only an admin so I did not set it up originally.

Review Source

Drew S.  
Manager, Brand Development & Merchandise  
Sports  
Used the software for: 1-2 years

### "Great for customers getting in touch with us"

July 5, 2019

5.0

Not all people like picking up the phone, so LiveChat allows those individuals to contact us with questions while on our website. Our office is quickly able to answer customers questions on LiveChat while also having conversations on the phone.

Pros

Allows customers to contact us directly through the website.

Cons

Don’t think there’s anything that I can say I like the least or don’t like.

Review Source

Harry F.  
Head of Business Development  
Design  
Used the software for: Less than 6 months

### "Essential for any business"

November 30, 2015

5.0

We installed LiveChat on our website a few months ago thinking it was a small little add-on to our new website design. Little did we know that it was to become the primary medium by which old and new customers get in touch with us. The mobile app means that we are always available to respond to new leads and the Zendesk integration allows the support team to deal with the rest of the messages. The team are highly responsive to new ideas and always on hand to help if needed. There are a number of free live chat options out there but nothing has yet come close to the intuitive user interface and powerful analytics that this product offers. As a website design agency for hotels, we are now recommending our clients to implement LiveChat, benefiting from the referral program at the same time.

Pros

Intuitive to use Highly customisable Great on mobile Well-designed app Affordable Good referral/affiliate program

Cons

None that haven't been dealt with.. I recommended some improvements and they were passed to the tech team for development.

Review Source

eR

elia R.  
agent  
Internet  
Used the software for: 6-12 months

### "logiciel nécessaire pour un service client"

December 29, 2023

5.0

Pros

l'utilisation de live chat est très pratique , facile et nécessaire

Cons

il n'y a pas de points négatif mais on peut encore ajouter quelque fonctionnalité

Review Source

VR

Verified Reviewer  
Senior Sales Representative  
Computer Software  
Used the software for: 1-2 years

### "Great product!"

January 29, 2019

4.0

Pros

I love being able to monitor other chats with customers that coworkers are doing. I also like the ability to initiate chats with leads easily from the site

Cons

I wish you could delete a message in a chat if sent by accident or edit it. It would also be nice to be able to have multiple team members in a chat session at once.

Review Source

GM

Grigoriy M.  
Back-End Developer  
Education Management  
Used the software for: 1-2 years

### "Convenient support tool"

April 23, 2019

5.0

Pros

Its use allows our support staff to instantly respond to customer requests to provide them with the necessary assistance. Easy setup and lots of features available.

Cons

Integration with CRM should be improved. Sometimes there is no pop-up deployment, the limited functionality of the mobile application does not allow the software to be used to its full potential.

Review Source

pC

paula C.  
foto  
Photography  
Used the software for: 6-12 months

### "muito bom"

January 4, 2023

5.0

otima

Pros

tudo e muito bom

Cons

nada

Review Source

VR

Verified Reviewer  
Customer Service Professional  
Financial Services  
Used the software for: 2+ years

### "Easy tool to provide customers"

March 6, 2019

5.0

Pros

Great way to provide multiple customers at once. Also the canned responses and possibilty to see what the customers are typing is fantastic.

Cons

There are so many possibilities that you might get overwhelmed.

Review Source

mH

mohammad H.  
function  
Accounting  
Used the software for: 6-12 months

### "thanks livechat"

March 21, 2023

5.0

Pros

i like the way i talk to people its so easy

Cons

thw most wonderfull thing in livechat that it dont have any problem or missing feature

Reason for choosing LiveChat

because its very easy and nice

Review Source

AC

Amber C.  
Customer Service  
Consumer Goods  
Used the software for: 2+ years

### "So simple to use"

July 29, 2019

5.0

Pros

I love how easy it is to chat and email multiple people at once. I really like the canned response feature. It's very user friendly and simple to learn.

Cons

There is nothing I do not like about this software.

Review Source

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