# Page 31 | LiveChat Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 31 - Is LiveChat the right Conversational AI Platform solution for you? Explore 1713 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/62194/LiveChat/reviews

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LiveChat

4.6 (1713)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 7th, 2026

# Page 31 - Reviews of LiveChat

## Showing most helpful reviews

Showing 751-775 of 1713 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

SM

Safeer M.  
Business Development Executive  
Information Technology and Services  
Used the software for: 6-12 months

### "Solve Your Customer Problems in a Jiffy"

September 12, 2020

4.0

This tool is customer friendly as it's easy to initiate a chat and describe the problem rather than making a call

Pros

\- Customer can get help even if there is a language barrier - Auto reply feature is good for certain questions - Chat summary is available for the support assistant which can be used to analyze and also keep as a reference if similar customer problem arises - Stable working

Cons

\- The price can be a bit cheaper compared to the alternative tools. Other than this, there is no complaints on this very useful customer support tool

Review Source

Matthew S.  
Chief Operating Officer  
Internet  
Used the software for: 6-12 months

### "Great product with top of the line support!"

November 18, 2015

5.0

I use LiveChat for support for two of our sites. I love the interface and the support I receive from LiveChat even more. The agents are extremely patient and helpful, no matter how many questions I have their support team always works to find the answer for me. I know that I can rely on the company, I haven't had any problems, but I know that if I did they would be taken care of quickly.

Pros

Very easy to use. Agent console is very efficient for the agents. Lots of great features. Price is very reasonable. I have been with other companies, the service here is really the best in the industry.

Review Source

NB

Nichole B.  
Baker  
Food & Beverages  
Used the software for: 1-2 years

### "Chit chat"

July 11, 2020

5.0

We are able to get to the customer quicker. I don't always have to answer phones. With livechat I have people who can help me while I do what's needed.

Pros

Customers can use it to contact our support team. It's great and they don't have to wait on a phone call to reach us.

Cons

Sometimes connections kick us off line but I wouldn't say it was the fault of the company but it is the only complaint.

Review Source

VR

Verified Reviewer  
Acquisitions Onboarding Specialist - Jive Communications  
Telecommunications  
Used the software for: 1-2 years

### "LiveChat Review"

September 25, 2018

4.0

Above average

Pros

So easy to get a hold of someone by a simple chat. Add your information and click, and you are immediately connected with the user on the other end.

Cons

I wish there was a way to attach things easier to the current chat. I may be doing it incorrectly, but I would like it to be simpler i.e. Slack is super easy.

Review Source

AA

Ahmet A.  
General Manager  
Building Materials  
Used the software for: 6-12 months

### "Prompt customer feedback + lots of additional features"

October 9, 2018

5.0

Pros

It was much more convenient to use LiveChat than to support customers by mail. The application has everything for quick response to applications and messages: a simple interface, the ability to create templates for answering frequently asked questions, cross-platform. I also liked the fact that service statistics are saved and displayed in the form of graphs - this is used by us to assess the quality of the work of our employees and to plan service improvements.

Cons

I did not find any flaws in the current version. As a wish, I would like it to be possible not only to send messages, but also to make calls immediately through the service. So our tech support guys could advise customers even faster.

Review Source

Nicholas M.  
Web Developer  
  
Used the software for: 1-2 years

### "Get LiveChat, Don't lose customers"

June 26, 2018

5.0

Pros

Very fast and efficient setup. I love that I can customize the look and feel of it to match my websites. Analytics are huge for me so I can tell what is going on and they have a great easy to use dashboard and analytics so I can make smart business decisions and consult others that I build websites for. It doesn't bog down my site or make anything glitchy. Easy to switch between user agents to help out with questions. Auto default entry messages are great.

Cons

Honestly I haven't had any issues with this company or the software. Anything I have to ask of them it is handled fast and they follow up to make sure things are good. A++ product and customer service.

Review Source

hJ

helvio J.  
CEO  
Consumer Services  
Used the software for: Less than 6 months

### "bastante completo e possui varias facilidades de uso e praticidade de comunicação "

April 27, 2023

5.0

Pros

fácil interação e comunicação mais dinamismo

Cons

poderia te um botao de pause especifico

Review Source

Lenny K.  
CEO  
Retail  
Used the software for: 2+ years

### "Great product - highly recommended"

September 17, 2021

5.0

Overall, very positive and simple to use. The staff loves it.

Pros

Super easy and very intuitive and it seems they have thought of all the features that our business needs.

Cons

hard to keep up with new features and sometimes things move around and we cant find them

Review Source

TR

Tiffany R.  
Classroom Teacher  
Education Management  
Used the software for: 2+ years

### "Introverts Rejoice! "

November 19, 2019

5.0

This is a convenient way to communicate privately using the internet. I like being able to have a written record of conversations sometimes, so I can refer back to them. LiveChat allows me to do so. I also prefer this type of communication over phone and email.

Pros

I am not a phone person! LiveChat allows me to communicate in real time without the need to call and speak to customer support specialists or strangers! It is also a convenient feature for times with having a private phone conversation is impossible.

Cons

The only thing that I don’t like about this software is that it is not available all the time! I wish more sites would use LiveChat.

Review Source

AK

Andrey K.  
SEO-Marketer  
Marketing and Advertising  
Used the software for: 1-2 years

### "Convenient way to communicate with customers"

April 26, 2019

5.0

Pros

Excellent software that allows you to easily communicate with your customers. It is characterized by high intuitiveness and ease of use. It has an excellent support service that quickly fixes all the problems we have.

Cons

Too difficult to download archived chats. The mobile application is very outdated and needs to be improved. It's hard to add languages.

Review Source

TG

Tanya G.  
Lawyer  
Computer Software  
Used the software for: 1-2 years

### "Good support application"

December 8, 2018

5.0

Pros

One of my favorite features is peek sneak, which allows our employees to see what our customers are typing in real time, which is why they are able to more quickly answer the question.

Cons

The main disadvantage is that it is not possible to add files during correspondence. In addition, you can not respond to tickets using the LiveChat Android application.

Review Source

FF

Furb F.  
Marketing analyst  
Apparel & Fashion  
Used the software for: 1-2 years

### "LiveChat review "

January 22, 2023

5.0

Pros

The software enables us to chat with our customers online without wasting more time using sms

Cons

Don't see any dislike about the product as long as you have active internet connection it performs well.

Review Source

JA

Josh A.  
Digital Marketer  
Marketing and Advertising  
Used the software for: 2+ years

### "Good chat software for the price"

February 1, 2019

4.0

Pros

Livechat is easy to use and install and has a lot of basic customization features

Cons

Livechat is lacking some of the more advanced features (and styling) you'll see in newer chat software like Intercom

Review Source

VR

Verified Reviewer  
Account Executive  
Computer Software  
Used the software for: 6-12 months

### "So Easy to Use"

December 11, 2018

5.0

Extremely positive

Pros

Ease of use, experience for both prospect and client

Cons

I wish it alerted me more violently. But great tool.

Review Source

OD

Olivia D.  
Operations Specialist  
Research  
Used the software for: 1-2 years

### "Useful web traffic analysis application"

June 1, 2019

5.0

Pros

Periodically I use this application to communicate in a chat, as well as to analyze web traffic. It has a very responsive support service, which promptly solves not only small but also serious problems.

Cons

The application for mobile devices looks very outdated and noticeably inferior to other similar ones. Sometimes it starts to consume too much RAM.

Review Source

VR

Verified Reviewer  
Director of Content / Software Developer  
Entertainment  
Used the software for: 2+ years

### "LiveChat"

March 29, 2019

5.0

Pros

Honestly never realized how big of an issue LiveChat was solving. Most sites make Q&A or IT support so difficult. Having LiveChat for some of these businesses has made it so much easier to get your questions answered.

Cons

I feel like there might've been a disconnect between the support member behind Live Chat and an actual knowledgable employee of the company I had questions about. Not sure that was actually the case, but I felt like the IT support on Live Chat didn't have answers to all my questions.

Review Source

NO

Nataly O.  
Chief Accountant  
Computer Software  
Used the software for: 1-2 years

### "Suitable support solution"

April 22, 2019

5.0

Pros

Simple but easy-to-use software with lots of great features. Used in our company by support staff to provide the necessary assistance to our customers. Excellent integration.

Cons

\- The application works much slower on mobile devices. - A limited number of simultaneously active chat rooms. - There is no possibility to export the list of applications.

Review Source

MK

Michael K.  
Chief Architect  
Information Services  
Used the software for: 1-2 years

### "A convenient chat for organizing technical support for a large number of users"

August 25, 2018

5.0

Pros

This application greatly accelerated our communication with users. If several years ago we worked only through e-mail, now we understand that LiveChat is much easier and faster. Our clients are very happy that they are responded in real time, and then we have the opportunity to monitor the work of our employees, to study the history of communication with customers and to improve further work.

Cons

The guys working in our technical support say that the design of LiveChat is outdated, but this does not in principle interfere with the work.

Review Source

James B.  
Managing Director  
Marketing and Advertising  
Used the software for: 1-2 years

### "Great App "

December 29, 2015

5.0

Chat software is one of the biggest improvements you can make for increase in conversions. It allows users to be able to quickly ask questions, builds trust and makes the site more sticky. I would encourage site owners to man the live chat initially or at least review the transcripts as it will soon identify pain points in your customers journeys or gaps in the information you provide. Its also a very quick way to build up meaningful FAQ's.

Review Source

VR

Verified Reviewer  
Enterprise Sales Development Representative  
Automotive  
Used the software for: 2+ years

### "Make it easy for your customers"

July 16, 2019

5.0

Pros

Gives another channel for your customers and prospects to communicate with you

Cons

Can be difficult to get contact information from the client through chat

Review Source

BMB

Bob Moïse B.  
Managing Director  
Airlines/Aviation  
Used the software for: 2+ years

### "Excellent"

August 12, 2023

5.0

Pros

C'est le meilleur des logiciels chat en direct

Cons

Jusqu'à présent je n'ai rencontré encore aucun problème

Review Source

John H.  
Managing Vice President Sales  
Information Technology and Services  
Used the software for: 2+ years

### "Considering a switch"

January 29, 2019

4.0

Pros

Team is familiar with the service, have been using it for years.

Cons

We're looking for other features, including: integration with Dynamics, screen sharing, converting to video or audio call.

Review Source

BH

Baghar H.  
Formations  
Professional Training & Coaching  
Used the software for: I used a free trial

### "Meilleur logiciel "

July 19, 2023

4.0

Programme pionnier et facile à utiliser

Pros

Plusieurs avantages permettent à ce programme d'être l'un des programmes phares

Cons

Les points négatifs résident dans l'interruption de la diffusion

Reason for choosing LiveChat

Un programme merveilleux qui vous permet de profiter en direct

Review Source

AD

Anton D.  
Head of Mobile  
Computer Software  
Used the software for: 1-2 years

### "Suitable tool for customer support"

April 29, 2019

5.0

Pros

Easy-to-use software that allows you to assist our customers. LiveChat has many excellent features that help our employees quickly accomplish any task they need.

Cons

A limited number of functions is available in the mobile application, it is very difficult to upload archived chats. There is a limit on the number of simultaneously active chats.

Review Source

JM

Jennifer M.  
General Manager  
E-Learning  
Used the software for: 2+ years

### "LiveChat"

October 16, 2018

5.0

Pros

Love this software!! Love the whole concept. This is so easy to use and makes customer service so much more efficient!

Cons

I really can't think of anything that I don't like about LiveChat.

Review Source

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