# Page 32 | LiveChat Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 32 - Is LiveChat the right Conversational AI Platform solution for you? Explore 1713 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/62194/LiveChat/reviews

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LiveChat

4.6 (1713)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 7th, 2026

# Page 32 - Reviews of LiveChat

## Showing most helpful reviews

Showing 776-800 of 1713 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Breanne S.  
Agency Relations Representative  
  
Used the software for: 1-2 years

### "Easy and automated"

January 12, 2018

4.0

Pros

I like most about this software is the ease to automate the round robin process between reps. It makes the response time for customers much quicker.

Cons

On the same note of automation, it would be neat to have pre-set redirect rules based on the chats location or their type of engagement with the site.

Review Source

BT

Boris T.  
Manager  
Information Technology and Services  
Used the software for: 6-12 months

### "Amazing chat option for your website"

March 11, 2021

5.0

We offer LiveChat to our customers who want a good chat solution for their websites. We used it as our website chat widget for a while as well, but due to downsizing in our support department we had to discontinue live chat on our website. One of our latest customers is ecstatic about LiveChat as she now gets to talk to the customers who would have otherwise left or send an email through an interpersonal form. All in all, LiveChat is a great way to connect to the visitors on your website and turn them into customers.

Pros

LiveChat is an amazing way to reach out to your customers. It is beautiful, unobtrusive yet eye-catching, and all of it out of the box. There is very little setup to it and you can roll out your first chat minutes after you get the embed code.

Cons

There was nothing I or my clients didn't like about LiveChat. It is a fully fleshed out piece of software.

Review Source

DS

Dasha S.  
QA Manager  
Computer Software  
Used the software for: 1-2 years

### "Very useful service for sites"

November 26, 2019

5.0

Pros

I often recommend this service to colleagues and friends who want to improve the user interface of their site. Using LiveChat, you can make a convenient service on the site to provide quick assistance to users.

Cons

LiveChat lacks self-service tools so customers can register calls themselves. Not enough tools to work with SLA and incidents.

Review Source

VR

Verified Reviewer  
Chief Technology Officer  
Renewables & Environment  
Used the software for: Less than 6 months

### "Easy implementation of livechat!"

October 26, 2015

5.0

LiveChat provides an easy platform to increase you customer interaction and deliver value to your customers. We use it across our corporate web site along with our web based applications and find it highly effective in meeting our customer's expectations of support availability. Integration has been relatively painless with the only downside to date being that while you can programmatically provide some information, pre-chat surveys must be completed by the customer (annoying when you've got the data already and just want to surface it in the LiveChat admin space).

Pros

Easy implementation across multiple sites; Integration with Desk.com works relatively easily; Allows us to stay in touch with our customer base.

Cons

The only poor experience I've had to date is in implementing automatically completed pre-chat surveys based on our application's user data (thus reducing friction for the user, negating the need to enter data we already have on them in our system).

Review Source

Sławek C.  
  
Internet  
Used the software for: 1-2 years

### "The best live chat for eCommerce"

October 27, 2015

5.0

After spending a lot of time researching various chat systems for my e-commerce website, I chose LiveChat. Every month I use it and every new feature I discover make me more confident that I made the right choice. :)

Pros

\- professional customer support, - many useful features, - detailed customization.

Cons

\- navigation in panel, sometimes I'm not sure where to find what I'm looking for.

Review Source

AZ

Alexander Z.  
Software Engineer  
Computer Software  
Used the software for: 1-2 years

### "Beautiful messenger"

January 1, 2019

5.0

Pros

I like LiveChat, because it’s flawlessly working software that has great functionality - from regular chat to the report panel. The support service promptly responds to my requests.

Cons

Occasionally, there is a problem with duplication of files, tracking of which takes a long time. I would like to see more features in the mobile version.

Review Source

Aquirra RoEve L.  
Art Teacher  
Consumer Services  
Used the software for: 1-2 years

### "Going Live"

August 9, 2019

5.0

Pros

LiveChat is one of the most used chat platforms. Many business I buy from use it as a means to offer customer service/assistance. It is as simple as logging in and beginning to utilize the chat services.

Cons

This is a small con, I wish that the design for the app was more appealing, it could draw even more attention to the good service.

Review Source

Jeremy K.  
Head of Retail FX  
Financial Services  
Used the software for: 1-2 years

### "Great software, couldn't be happier"

December 22, 2015

5.0

I'm going to keep this short and sweet. Livechat is s one of those apps that just works. We can rest easy knowing that in over a year of usage it has never failed us. Whenever we have a question their customer support is always friendly and easy to deal with. I can't imagine how anyone would not give this a 5 star review

Pros

Reliable software, friendly support, easy to use interface

Cons

None that I can think of

Review Source

JR

J R.  
Head of Customer Experience  
Retail  
Used the software for: 6-12 months

### "Best Associate Experience!"

October 13, 2016

5.0

We selected LiveChat Inc because it made it easy for the associate to interact with our customers. We have some of the best service employees in the world and LiveChat Inc helps them shine everyday. Dashboard Reporting is easy to navigate and insights are at our fingertips. The support team is always available, friendly and helpful. The value is insane compared to some other providers in this space.

Pros

\- associate experience - dashboard reporting - search tickets

Cons

We must staff to cover the anticipated volume. It would be nice if the chat box could completely disappear if we were in over our heads (vs just turning into a form to submit an email).

Review Source

Response from Text

October 17, 2016

Thanks for being so awesome, Jason! And yes, there's definitely more great things coming in the near future! Thanks for the feature idea!

VR

Verified Reviewer  
Finance  
Education Management  
Used the software for: Less than 6 months

### "Easy and Low cost!"

July 12, 2022

5.0

Pros

The implementation was low cost, and super easy to train our team.

Cons

The amount of features can be increased along with the customer support.

Alternatives considered

[Drift](https://www.capterra.com/p/227417/Drift/)[Crisp](https://www.capterra.com/p/151292/Crisp/)

Review Source

CO

Cliff O.  
Manager  
Writing and Editing  
Used the software for: 6-12 months

### "A Review for LiveChat"

October 26, 2023

4.0

Pros

I can easily interact with customers. I really like its messaging feature. Besides, one can efficiently handle more than one conversation in LiveChat.

Cons

Security of sensitive information discussed in LiveChat is not guaranteed.

Review Source

VR

Verified Reviewer  
Administrative Assistant  
Professional Training & Coaching  
Used the software for: 2+ years

### "A Great Alternative to Waiting on the Phone"

February 19, 2019

5.0

Pros

I use LiveChat whenever offered on a website. It is so much more efficient than getting on the phone and wading through the phone menu, then waiting for a live person to speak with. Everytime I use LiveChat, I get a representative within a couple minutes. They have always been knowledgeable, polite and able to handle my questions. I also like the LiveChat system that lets you know when the representatives are online or offline.

Cons

I haven't yet come across a downside as an end user.

Review Source

CL

Camilla L.  
Coach & Entreprenör  
Sports  
Used the software for: 1-2 years

### "Efficient support application"

May 23, 2019

5.0

Pros

The application has a large number of excellent options that help us efficiently and quickly serve our customers. It has a responsive support service that always helps with the problems we have.

Cons

The application is slowly running on mobile devices, and it also has too limited functionality. At times there is no pop-up deployment.

Review Source

VR

Verified Reviewer  
Wholesale manager  
Computer Games  
Used the software for: 6-12 months

### "Generic User Review Number Two"

November 19, 2018

5.0

Pros

User friendly, has multiple options of customization.

Cons

Requires at least some brain to be set up.

Review Source

VR

Verified Reviewer  
Senior Learning Development Consultant  
Computer Software  
Used the software for: Less than 6 months

### "A good way to engage with cusotmers on your website"

June 5, 2018

4.0

Pros

I like that we are able to engage with customers when they are live on the website. We know a little bit of information about them before we engage with them, and can set up rules to engage automatically once they hit a specific page or number of visits.

Cons

I wish that there was a way to notify all sales reps when a new visitor arrives and not just auto-assign it to one rep. Makes taking turns a bit difficult. I think this lack of functionality is due to the fact that we have multiple different teams, sales, support, success etc. I also wish that more information was captured and shared on the back end. We can see user ip address and other information, but this is not exportable or viewable in a report for later consumption. It would be nice to have additional analytics on this type of information and not get lost.

Review Source

Hélène B.  
Conseillère clientèle  
Consumer Services  
Used the software for: Less than 6 months

### "Un logiciel qui a besoin de s'améliorer"

February 5, 2023

3.0

Un peu déçue par ce logiciel qui semblait pourtant prometteur

Pros

Très bonne interface mobile, et logiciel rapide.

Cons

Peu de fonctions intéressantes, un peu déçue par la difficulté d'utilisation

Review Source

GK

Gaurav K.  
Developer  
Marketing and Advertising  
Used the software for: I used a free trial

### "Best LiveChat software I ever used"

November 4, 2022

5.0

Good.

Pros

LiveChat is best LiveChat and help desk software I ever used. I like LiveChat's instant LiveChat feature. And it's integration with other popular apps is very amazing.It works perfectly with other apps. LiveChat is amazing.

Cons

I used LiveChat's I not found any problem while using it. But LiveChat is very Expensive for beginners who started their business recently. I think they will think about it.

Review Source

AK

Alex K.  
SMM-manager  
  
Used the software for: 1-2 years

### "Service that makes work more productive and more profitable"

March 15, 2018

5.0

Pros

The program helps to conduct instant, quality online consultations without failures in the work around the clock. To use the system is simple and convenient, our employees and customers very quickly appreciated it. Full optimization, the ability to watch the typing and many other advantages that make sales several times more efficient.

Cons

Not always convenient and bright interface, sometimes there are small hiccups, minimal functionality, which is more suitable for small companies with an average number of customers.

Review Source

SS

Shaami S.  
Sales  
Music  
Used the software for: Less than 6 months

### "LiveChat Review"

July 21, 2022

5.0

My overall experience in this app is soo goog like this app

Pros

You can chat with your 👭👬👫friend's and customer and running your business

Cons

This app is good install any enjoy talk 🗣 to your friends and customer

Review Source

VR

Verified Reviewer  
  
Information Technology and Services  
Used the software for:

### "LiveChat is such an awesome tool and their support team is even better!!"

April 23, 2015

5.0

I've had the pleasure of working with Daniel Zieliński, from their support team, because i was having issues with the Livechat and Salesforce integration. I too am apart of a support team, so i know what its like to be given top tier support and not just be treated like someone who doesn't matter. Their product is so easy to use and the integration from Livechat to Saleforce cases has been a HUGE win. Its soo easy and i wouldn't know why isn't everyone using them. Their support team ROCKS as well.

Pros

\*Product is so easy to use and integrate with. \*Their support team is super responsive. My issue with LC turned out to be end user error \*blushing\*, so it was me not them. haha

Cons

Can't think of any. Really, its that easy to integrate and sue.

Review Source

LB

Lori B.  
IT  
Retail  
Used the software for: 2+ years

### "Great Product"

January 18, 2019

5.0

We have used it for years and have never had any issues with it.

Pros

We love that is has additional programs that can work with LiveChat.

Cons

That we could add more users without extra cost.

Review Source

MT

Michaela T.  
Administrative Assistant  
Education Management  
Used the software for: 2+ years

### "LiveChat User Review"

September 10, 2018

5.0

LiveChat enables me to communicate with companies, while allowing me the freedom to complete other tasks and take any necessary time to obtain information for whomever I'm "Livechatting" with.

Pros

I really appreciate this software. I truly appreciate how it enables me to communicate without committing to physically being on a phone line. This enables me to multi-task as well as check my resources for necessary information throughout the conversation. It is very straightforward and easy to use and the communication flows quickly.

Cons

I have not encountered any negative issues with this software.

Review Source

EF

Emanuela F.  
Student  
Arts and Crafts  
Used the software for: 6-12 months

### "A software that adapts to every situation "

February 23, 2023

5.0

His existence often facilitates my university life and I am happy about it

Pros

Its versatility, the simplicity of accessing and using the various possible shortcuts in no time, according to one's needs. I love the quality of the calls and the fact that the video does not interrupt.

Cons

Sometimes I find the audio getting compromised, but that's easily fixed.

Review Source

Jessica G.  
Self Employed  
Market Research  
Used the software for: 2+ years

### "Just okay."

June 29, 2019

3.0

Pros

App has some great features and it is easy to launch and understand.

Cons

There are a lot of bugs, it logs you out in the middle of a conversation or crashes too easily.

Review Source

EF

Eric F.  
Web-trainer  
  
Used the software for: 1-2 years

### "Helps to keep visitors and improve behavioral factors"

February 26, 2018

5.0

Pros

It is no secret to anyone that search engines track behavioral factors. Thus, the longer the user is on your site, the higher it will be ranked. And this will lead to new customers. The program just allows me to improve behavioral factors through the operational support of users directly from the smartphone.

Cons

We need to work and make the system integrate with all operating systems. Now the cross-platform is limited. This is a very big minus. I recommend everyone to try, but the system does not suit everyone.

Review Source

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