# Page 33 | LiveChat Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 33 - Is LiveChat the right Conversational AI Platform solution for you? Explore 1713 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/62194/LiveChat/reviews

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LiveChat

4.6 (1713)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 7th, 2026

# Page 33 - Reviews of LiveChat

## Showing most helpful reviews

Showing 801-825 of 1713 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

bB

barun B.  
Specialist  
Construction  
Used the software for: 6-12 months

### "My Opinion"

March 25, 2023

5.0

Awesome.

Pros

One of the most featured software and easy to use software.

Cons

May be little bit pricey and need some tutorial for users.

Reason for choosing LiveChat

Because of it's feature and service.

Review Source

VR

Verified Reviewer  
Full Stack Developer  
Telecommunications  
Used the software for: 1-2 years

### "Simple and quick"

August 20, 2019

5.0

Anytime when client want some chat on page, we use it. It's simple, good free plans

Pros

Simplicity. You can really fast add live chat for any site in minutes. Simple, configurable

Cons

There might be more options for styling chat. If you want add something, different you have to sometimes use some nasty hacks

Review Source

GK

Germaine K.  
Program Assistant  
Education Management  
Used the software for: 6-12 months

### "Livechat"

December 15, 2020

5.0

I've had a positive experience with Livechat. You can even export data to excel in case you need to generate a report.

Pros

I like how the system is imbedded onto your website. Users are able to instantly communicate with you once the log in.

Cons

I don't like how the system times out. For example, a site visitor may be typing a long winded message in the live chat. If the live chat goes idle for 5 minutes the guest will be kicked out of that chat. An idle chat means no message is sent from either side.

Review Source

KW

Kris W.  
Operation's Manager  
Insurance  
Used the software for: 2+ years

### "Great chat system "

January 15, 2019

5.0

Pros

We've bed using it for many years, the team is responsive and it's functionality and APIS fit out needs perfect.

Cons

everything is great, nothing we would change.

Review Source

BT

Bahar T.  
Student  
E-Learning  
Used the software for: I used a free trial

### "LivaChat"

July 15, 2022

4.0

Pros

This app is so useful for businessmen and is so easy to use. Users can share their locations through this app and enjoy the live chat option

Cons

Sometimes it’s challenging to report problems to customers services

Review Source

Anthony C.  
Directeur  
Outsourcing/Offshoring  
Used the software for:

### "Great live chat software"

April 22, 2015

4.0

We are a managed live chat provider with a large team of chat operators. We use the software as part of our service towards our customers. We manage live chat on their websites. This requirement, managing multiple websites, was very important to us. As one of the few players ot there, LiveChat Inc's software meets this requirement.

Pros

\- Excellent customer service from the developer - Rich functionality - Easy to use - Able to manage different websites - Proactive chat - Agent rating - Intelligent chat routing between operators

Cons

\- Not the cheapest - Custom development work is not possible - Missing predictive targeting functionality - The Mac application crashes sometimes unexpectedly

Review Source

Surabhi S.  
Digital Marketing Consultant  
Information Technology and Services  
Used the software for: 6-12 months

### "Solid Chat Software"

December 22, 2018

5.0

Pros

It is a solid chat software especially to be used an customer care function. It is easy implement and use. Your customer care team can reach faster then ever , which will keep your customer satisfied and connected with you 24/7. The dashboard to see status including real time is very convenient.

Cons

Like any other similar tools, it crashes and logs you out both from the customer and customer care end. The mobile app integration and response mechanism is limited.

Review Source

SZ

Steven Z.  
CEO  
Commercial Real Estate  
Used the software for: I used a free trial

### "getting help and answers"

December 22, 2022

4.0

A very user-friendly and interactive tool that can provide many people with the necessary support and help.

Pros

Looking for answers and help? You can easily go here. You can also send images and videos. Very easy to install and use.

Cons

After the free period, I find it rather expensive to continue with it. Also in the beginning you have to search a bit to see what they all offer.

Review Source

FD

Frank D.  
Supervisor  
  
Used the software for: 2+ years

### "Major upgrade to our website with the live chat option! "

April 9, 2018

4.0

Pros

We get more reach from our customers' thanks to the live chat option on our site, easy for us to answer our customer's inquiries and concerns. Great way to pitch our products with the images and hyperlinks features.

Cons

We get so many features that sometimes is very hard to understand or use all of them, we would like to have a better color scheme.

Review Source

Iván Federico A.  
Desarrollador web  
Entertainment  
Used the software for: Less than 6 months

### "Una forma diferente de comunicarse"

October 9, 2022

5.0

Lo uso para chat en vivo con cliente potenciales, en mi opinión particular, le faltaría un empujón a la herramienta para ser perfecta

Pros

Chat en vivo, la facilidad para comunicarse y que no se caiga la conexión, además de poder seguir desde el móvil.

Cons

No es muy intuitivo en algunos aspectos y lo que es atención al cliente no es de mucha ayuda

Review Source

CS

Cody S.  
Production Director  
Marketing and Advertising  
Used the software for: Less than 6 months

### "LiveChat Connects you to Potential Clients!"

December 1, 2020

5.0

We're pretty much communicating directly with clients in a super fast, easy manner. It frees up everyone's time and definitely helps us to leave a good impression and make a few extra bucks.

Pros

It is very simple to install - also, the price is pretty unbeatable! I believe we pay about $35/mo but they have other plans at different tiers that are cheaper. We installed it right to our website so a client can reach out and receive a response pretty much immediately. It makes us look customer-centric, high tech and ready to take on business.

Cons

The lag can be pretty awful sometimes...that's hard to explain to a client! Sometimes it makes us look lazy. We have been lucky that our clients have been understanding the few times this has happened.

Reason for choosing LiveChat

We liked the idea of starting with their free trial, which we did before committing to buying it.

Review Source

LS

Lee S.  
Sales Executive  
Electrical/Electronic Manufacturing  
Used the software for: 2+ years

### "Very handy indeed!"

November 22, 2019

4.0

Really good, it's well worth using for sure

Pros

Super easy to use. Great tool for communication and business

Cons

Nothing really bad to say! It does everything I need it to.

Review Source

VR

Verified Reviewer  
Software Engineer  
Internet  
Used the software for: 6-12 months

### "Their customer support is great"

February 5, 2019

5.0

Great customer service. Easy to use.

Pros

This product integrates fairly easily into our company website. The best part is their customer support though. Every time I have a question on some integration issue, they are only a couple clicks away. Their support even helps with figuring out an integration issue with their API that was on our end. They have a web app and a native app.

Cons

This can have somewhat of a learning curve if you want to integrate with much customization.

Review Source

EA

Eric A.  
Contact Center Manager  
Retail  
Used the software for: 2+ years

### "Best Live Chat program I've ever used."

November 2, 2016

5.0

Everything is great. Would be much greater if You have an office here, in Jakarta, Indonesia, or at least a South East Asia Representative, so we can do a more intensive discussion on both technical and business, especially on pricing :)

Pros

the ease of use and features

Cons

Disability to track 2000 above visitors at the same time

Review Source

Response from Text

November 3, 2016

Thank you for your kind feedback, Eric! And yes, having an office in Jakarta sounds interesting. :)

VR

Verified Reviewer  
Web Developer  
Information Technology and Services  
Used the software for: 2+ years

### "Great Addition for any Website"

October 27, 2022

5.0

Pros

We love how the widget pops up automatically and invites the user to chat with us. We can also get notifications when someone visits our page so that we can start a chat.

Cons

Absolutely no complaints. This is great software for us.

Review Source

Shawn B.  
Small Business Owner  
Retail  
Used the software for: Less than 6 months

### "Great features."

September 13, 2019

5.0

I use it for my live chat feature on my e-commerce store. It works great and I’m happy with it.

Pros

I like that it’s very easy to use and setup. You can link Facebook messenger to it which is very convenient. I liked the ease of the iOS app. I was able to control and reply to all chats from the app.

Cons

It is a little pricey. Even some of the features like the chatbots are pricey. Some other competitors include the chatbots with the monthly fee.

Review Source

AK

Abdullah K.  
Software engineer  
Information Technology and Services  
Used the software for: Less than 6 months

### "Efficient Communication with Customers"

January 27, 2023

4.0

Overall, I found LiveChat to be a valuable tool for customer service

Pros

Real-time communication: Live chat allows for immediate and direct communication with customers, which can help resolve issues or answer questions more quickly.

Cons

Typing lag: Depending on the internet connection and devices, live chat can be affected by typing lag, which can slow down the conversation and make it less efficient.

Review Source

HRH

HIRLANA ROCHA H.  
ADMINISTRADOR  
Information Technology and Services  
Used the software for: I used a free trial

### "TUDO QUE É BOM TEM QUE FALAR"

January 22, 2024

4.0

É TECNOLOGIA DE ALTA PERFORMACE E SOMA PARA DESENVOLVIMENTO DO ATENDIMENTO AO CLIENTE.

Pros

A INTERAÇÃO RAPIDA COM CLIENTE E A REPOSTA IMEDIATA

Cons

NAO TENHO O QUE FALAR AINDA POIS ESTOU APRENDENDO CADA DIA

Review Source

RK

Rajana K.  
Copywriter  
  
Used the software for: 2+ years

### "After several other chats, we returned to LiveChat"

January 31, 2018

5.0

Pros

For several months, we tested several different chats designed to communicate with customers. But in the end they realized that LiveChat was the best one for today and returned to it.

Cons

In general, the program works well, is stable. In the beginning of use there were difficulties, but since we are an IT company, our guys quickly figured out.

Review Source

TG

Tami G.  
controller  
Automotive  
Used the software for: 2+ years

### "Easy solutions"

March 19, 2024

5.0

Pros

I like that I can get answers without having to call and wait on hold or email and wait for a response

Cons

Sometimes it takes a while to get a person to chat with

Review Source

VR

Verified Reviewer  
Inside Sales Manager  
Computer Software  
Used the software for: 1-2 years

### "LiveChat is fine"

February 2, 2019

3.0

LiveChat was the first tool that we used for SalesChat on our site. It was a great tool for the v1 version of that.

Pros

It is simple to use. I don't use it all that often any longer. We switched to Drift.

Cons

It wasn't as extensible as Drift. For us in sales, Drift was a better lead capture system.

Review Source

Shayan I.  
  
Music  
Used the software for: 6-12 months

### "One word - Amazing"

October 1, 2015

5.0

Having a great piece of software is 50% of the battle. Having great and prompt customer support who actually know what they are doing is the balance 50% and everyone knows, its the end that leaves a lasting impression. From great customisation to a wonderful service with constant improvements there is nothing in the market at present to touch LiveChat. Pay peanuts and you get monkeys!

Pros

Service Speed of Service Software Features Ease of Use

Cons

There are none in comparison to the garbage out there which one can hardly consider as competition.

Review Source

VR

Verified Reviewer  
Software Development Engineer  
Program Development  
Used the software for: Less than 6 months

### "Lo que mi sitio web necesitaba"

July 25, 2023

5.0

Pros

Me ha ayudado a conectar con mis usuarios de manera exitosa

Cons

Tal vez la carga en el sitio web podría optimizarse, a veces no se visualiza rápidamente

Review Source

TS

Tina S.  
Supervisor  
Hospital & Health Care  
Used the software for: I used a free trial

### "Live chat "

November 29, 2023

5.0

Pros

Easy to setup a room for meetings with the employees

Cons

Freezing up or running slow. Can only have so many in the room

Review Source

Folashade A.  
Sales rep.  
Retail  
Used the software for: Less than 6 months

### "Livechat is the best."

December 2, 2017

5.0

Pros

Self explanatory user interface,which enabled me find my way around without any hassle and a great customer support team who even gave us a three week product extension when we had issues renewing our payment for the program.

Cons

Enterprise price is too expensive.There are close substitutes outhere for way cheaper than Livechat. May not be as great as Livechat is but can solve the basic help desk needs of a company.

Review Source

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