# Page 34 | LiveChat Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 34 - Is LiveChat the right Conversational AI Platform solution for you? Explore 1713 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/62194/LiveChat/reviews

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LiveChat

4.6 (1713)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 7th, 2026

# Page 34 - Reviews of LiveChat

## Showing most helpful reviews

Showing 826-850 of 1713 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

BC

Brittany C.  
Artist  
Arts and Crafts  
Used the software for: 1-2 years

### "Live chat"

February 6, 2020

5.0

My overall experience with live chat is amazing it's quick simple I don't have to sit on hold on a phone forever I just click a button and wait for a representative to come on to text me with usually within 5 minutes or less

Pros

what I like most about this software is I can just click on the live chat button on a website and it puts me through to a representative usually in no more than 5 minutes it also gives you the cue number so instead of having to stay on hold for a 30 to 45 minutes on a phone this is much more convenient and faster

Cons

there is absolutely nothing that I don't like about this software for the simple fact that it makes getting through to a representative 100% easier and faster

Review Source

TL

Tanner L.  
RSM  
Computer Software  
Used the software for: 1-2 years

### "LiveChat is great"

February 6, 2020

5.0

Livechat hooks up to our website and allows us to quickly get interaction with potential customers.

Pros

It allows for an easy form of communication with customers. Very easy to use and has great features.

Cons

As far as functionality goes there is nothing that I dislike about the software. It has always performed up to standards.

Review Source

Anthony B.  
Director  
Internet  
Used the software for: 6-12 months

### "A brilliant solution and more!"

December 11, 2015

5.0

We installed LC to give us a support arm for our visual content platform, and immediately got way more than we expected. As well as the chat features which are great as a standard, the reporting and tracking of visitors on our website was so accurate, easy to use and live. The API meant that our developers could integrate it with our database of users to effectively create a CRM and ensure we could offer better service. Great Product, great UI and great results

Pros

ease of installation, tracking of users, mobile apps available

Cons

cant' think of any. that good

Review Source

Aaron D.  
Operations Manager  
Machinery  
Used the software for:

### "Easy implementation, customization and API friendly"

April 21, 2015

5.0

We have been using Live Chat for the past 3 years and have made tweaks and changes to the button, greeting, invitations and multiple different iterations if animated GIFs for increased conversion. The multiple device flexibility to answer incoming chats makes life easy and mobile without having you tied down to a laptop. I frequently answer chats from my cell phone and then switch to my laptop for quicker typing.

Pros

Multiple Greetings, Numerous invitations, multi-domain friendly, complete colour and style customization, easy to implement and place on every page

Cons

Sometimes the Windows version will crash after not restarting the computer for several days. Restarting the program works every time.

Review Source

Lisa K.  
  
Medical Practice  
Used the software for: 1-2 years

### "LiveChat is GREAT!"

November 6, 2015

5.0

We're a small company that needed an affordable yet professional chat option on our website...and LiveChat totally fit the bill! LiveChat looks great, is flexible and easy-to-use. Love it!

Pros

Professional look. Easy to use. Able to handle multiple chats at one time with ease. GREAT customer service and response time from the company.

Review Source

Indira A.  
MD  
Marketing and Advertising  
Used the software for: I used a free trial

### "Easy to use livechat"

February 21, 2023

4.0

Pros

1\. Breaks the barrier of having to buy or code a chat app,2. Easy to install and use.3. Provides vital analytical data essential for marketing.

Cons

Improve on mobile use experience particularly smaller smart phones.

Review Source

MR

Marina R.  
Paralegal  
Legal Services  
Used the software for: 1-2 years

### "Useful product"

January 13, 2023

4.0

Pros

It is easy to have multiple chats simultaneously and I like the auto-responses.

Cons

It can be hard to find the correct auto-response quickly.

Review Source

AN

Aura N.  
SMM-manager  
  
Used the software for: 1-2 years

### "The best way to support visitors on the site"

February 27, 2018

5.0

Pros

The use of this program has become my best decision. This is an excellent service that allows you to respond to user comments directly from your smartphone online. It is very convenient, never miss an appeal and everyone will receive the necessary feedback.

Cons

We need to make friends with the program with all smartphones. This will significantly expand the horizons and increase the number of subscribers. It is also worthwhile to make changes promptly, responding to user complaints.

Review Source

VR

Verified Reviewer  
Creative Director and Marketing Consultant  
Marketing and Advertising  
Used the software for: 1-2 years

### "Highly recommended!!!"

January 15, 2016

5.0

it does what it says on the tin. One of the most user friendly apps you can find on the market. I really like their no bullshit approach to everything. Keep up the good work guys.

Pros

ease of use the most amazing customer support and trust me - it is idiot-proof

Cons

the reporting could be tad more in depth but had to think hard about it

Review Source

KJ

Kashif J.  
BDM  
  
Used the software for: 2+ years

### "Its all perfect software for chat."

April 6, 2018

5.0

Pros

This was the first software I set up and get trained 4 years ago. Since then it is the best among all to manage the tickets, chats and easy to use. Highly recommended

Cons

Well, if you are talking about chat management, this is the best! May be they are stuck and can't find things to make it different but still it is best as it is.

Review Source

JS

Jennifer S.  
Reservations  
  
Used the software for: 2+ years

### "Great tool for a small company "

July 30, 2018

5.0

Pros

Chat allows to show the geographic location of the person, allows for timed responses, creates tickets so you do not miss anyone, and allows for easy communication

Cons

Doesn't let you share files without downloading the files, cannot share credit card details without blanking out info even though they are supposed to be compliant

Review Source

VR

Verified Reviewer  
Accounts assistant  
Accounting  
Used the software for: 6-12 months

### "LiveChat - Review"

October 27, 2023

5.0

Pros

Allows an easy way to have contact with customers and allows us to connect to more customers in a smaller amount of time. Has lots of different integrations with other applications.

Cons

The cost of the service can be off-putting compared to other services.

Review Source

OP

Orlando P.  
Director of Summer Programs  
Education Management  
Used the software for: 1-2 years

### "There is Potential"

February 21, 2019

4.0

Pros

It is a one stop shop for communication with someone over the internet. It allows me to carry on multiple conversations at one time. I like the location feature as well.

Cons

The alerts and connection can be somewhat slow. It takes a while for the person typing their question to be received.

Review Source

JK

Jacqueline K.  
Sales  
Retail  
Used the software for: 6-12 months

### "Life chat review "

March 17, 2023

5.0

I enjoy this app it allows me to keep in touch with everyone

Pros

I enjoy keeping in touch with everyone and the service is great

Cons

I don’t dislike anything I love everything about the live chat

Review Source

VK

Vardan K.  
VP, Research & Strategy  
Market Research  
Used the software for: 1-2 years

### "HASTEL FREE!!"

February 5, 2019

5.0

Aside from having to use a "seat" to login/manage the account, it's been great!

Pros

Extremely easy to setup without engineering support, great content/how to if you're ever stuck.

Cons

Wish there was more data/analytics. Wish there was an options for admins to log in for reporting/data/setup without using a "seat"

Review Source

Whitney R.  
Order Processing  
Computer Software  
Used the software for: I used a free trial

### "Live Chat for customer satisfaction"

March 4, 2020

5.0

Overall, really enjoyed the trail of live chat and all of its features.

Pros

Our company is currently looking for a great online chat service in our client/customer service department. We haven't fully committed but we really do like LiveChat. Pricing is very reasonable at the business level.

Cons

Right now - no complaints and no cons to this product. I'm not sure if screen sharing is available but would be nice to have.

Review Source

Lara M.  
Human Resource Manager  
Medical Practice  
Used the software for: Less than 6 months

### "Awesome software"

February 27, 2019

5.0

Pros

One of the greatest help desk software ever. It helped us a ton in organizing help requests we get. Reviews from costumers are also mostly positive and costumers were serviced very well. Gone are the days clients have to wait for hours to be serviced.

Cons

Maybe a little bit pricy even with the tiers available. But it does help a lot with the load of the workers making the workers a lot productive.

Review Source

SC

Sally C.  
Office Manager  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Customer Service"

July 11, 2020

4.0

This has little benefit compare to perhaps a customer service voice call.

Pros

I've used Live Chat a few of times on manufacturing websites that has provides it. I was surprised that I was replied to. I was greeted and ready to be assisted with any question regarding any questions on searches.

Cons

I don't have a knowing of whether the person was real or an AI. Although I came to understand that it could be both depending on how it was set up. Still not entirely positive. Some conversation appeared more interactive than others. In addition, once I exit the page, I lose the history of conversation. I don't like starting over and makes me stop wanting to have further conversation anew.

Review Source

JR

Julie R.  
Marketing Director  
Construction  
Used the software for: 6-12 months

### "User Friendly, for customers and company!"

December 11, 2018

5.0

Live chat has provided a great tool for customers wanting to connect with us without having to call in. Live chat also allows for messages so customers do not have to wait for our open hours of operation.

Pros

Live chat is customizable to our brand and easy to use for our operators and our customers.

Cons

I woudl love a text message option and more functionality on the mobile app.

Review Source

Response from Text

December 14, 2018

Hi Julie, Thank you and really happy you like using LiveChat, we do our best to make it even better, every day! If by chance, you had a moment to leave us a review at WordPress, it would help us even more deliver the best live chat experience to our WordPress users: https://wordpress.org/support/plugin/wp-live-chat-software-for-wordpress/reviews/#new-post  Cheers, LiveChat team

Michel G.  
SEO/SEM & Digital Marketing Strategist  
Internet  
Used the software for: Less than 6 months

### "Simple tool to use, very complete offer of tools"

July 11, 2019

5.0

I've implemented this tool recently and absolutely adore it. I am currently recommending it to all of my website clients.

Pros

I love that I can download this app and have it on my desktop and phone. It's awesome as I can serve my customers from anywhere. Another fantastic feature that I love is the flawless integration into the website.

Cons

I wish we could filter out (on a permanent basis) traffic issued from bots and crawlers.

Review Source

VR

Verified Reviewer  
Partner  
Internet  
Used the software for: 1-2 years

### "LiveChat makes all the difference"

March 19, 2019

5.0

Pros

LiveChat is a godsend when it comes to cutting down on support requests. Being able to quickly solve problems eliminates much of the support headache.

Cons

It's one of the best options available. There's not much to dislike. Simple and reliable.

Review Source

kmK

kala mallik K.  
graduate research assistant  
Farming  
Used the software for: 2+ years

### "best alternative for instant resolution"

January 29, 2022

5.0

The messages are instant, best app for people who have less patience, because their problems can be resolved in fraction of seconds by using this app. my problem solved through this app when i cant reach the customer executive through on phone call. so will recommend 100%.

Pros

User friendly, instant responses, so immediate solutions with good customer management practices.

Cons

there is nothing to say but when you open the chat box in a new window from the current window then chat box got closed automatically. we need to stay on the same page until our problem got resolved.

Review Source

PR

Priti R.  
Assistant Manager-Sales  
Building Materials  
Used the software for: Less than 6 months

### "Interactive customer service "

August 13, 2023

5.0

At a glance, I am totally satisfied with features of LiveChat.

Pros

The thing I like the most about LiveChat is how interactive it is, so many tools make it easy to resolve customer issue.

Cons

I see no flaws in this amazing software which is extremely easy to use. LiveChat is truly brilliant.

Review Source

JF

Jessica F.  
Sales  
Furniture  
Used the software for: 1-2 years

### "Very user friendly and helpful. "

March 8, 2018

4.0

More orders from more cusotmers

Pros

I like being able to interact with our customers in "real time". This has saved us a lot of time and also helped get new business.

Cons

The one thing I dont like is not being able to transfer a chat to another agent in cases where 1 rep would be more helpful

Review Source

BD

Ben D.  
Photographer  
Fine Art  
Used the software for: 6-12 months

### "Easy Communication"

June 4, 2022

5.0

Pros

I like that it is easy to see when a customer reaches out. It allows me to establish easy communication and let them know when I am working to help them.

Cons

The user interface is just not pleasant to look at.

Review Source

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