# Page 35 | LiveChat Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 35 - Is LiveChat the right Conversational AI Platform solution for you? Explore 1713 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/62194/LiveChat/reviews

---

LiveChat

4.6 (1713)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 7th, 2026

# Page 35 - Reviews of LiveChat

## Showing most helpful reviews

Showing 851-875 of 1713 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

GS

Grant S.  
CEO  
Computer Software  
Used the software for: 6-12 months

### "Easy to Setup and Simple"

June 23, 2018

5.0

Pros

LiveChat is really easy to implement, and it is simple. I also like that is more affordable than Intercom. Great for teams that need a low cost solution, and aren't investing the money and energy required to build a fully-integrated inbound marketing system.

Cons

LiveChat does one thing and one thing really well. However, I found Intercom to be a more robust system. I would recommend Intercom to any company that has the budget.

Review Source

CS

Chelsea S.  
Casino associate  
Computer Games  
Used the software for: I used a free trial

### "Easy livechat"

November 23, 2023

5.0

Pros

It's very easy to use and very easy to navigate

Cons

I have not found anything I did not like

Review Source

TR

Ty R.  
Manager  
Construction  
Used the software for: 2+ years

### "Live Chat for us"

January 15, 2019

5.0

This has helped us reach out to more of the younger customers that want to book online vs. making a call.

Pros

We like that you can customize the chats with loaded responces for quicker response to the customer.

Cons

The alerts of a chat should have a customize ding. That way when there are many users they know that is their chat going off.

Review Source

JS

Jeremy S.  
Marketing and Admissions Analyst  
Higher Education  
Used the software for: 6-12 months

### "Chat with visitors on your website."

June 21, 2018

4.0

Chat with your own customers instead of relying upon a third party script reader.

Pros

I like that the history of chats is kept around. I also, sadly, like that you can block users (IPs) from the chat if you're getting spam or tolls.

Cons

When a chat is transferred, there's no way to 'grab it' back. I sometimes see users transfer a chat to an agent who is away from their desk, and then the chat sits there inaccessible because you can't recall it.

Review Source

EC

Ed C.  
Integrations  
Hospital & Health Care  
Used the software for: 2+ years

### "Livechat - A positive experience"

January 29, 2019

5.0

I have used it for quite some time now, and it has been nothing but positive.

Pros

I like the fact that their API is easy to use, and allows in depth access with REST resources.

Cons

I would like for them to expand on the different rest API calls that they have when it comes to reporting, allow for more options to search against.

Review Source

skC

stephanie kelly C.  
Fotógrafa  
Photography  
Used the software for: Less than 6 months

### " comunicação direta de suporte ao cliente"

September 29, 2022

5.0

eficiente para a equipe que está em busca de um software de chat ao vivo para atender visitantes e clientes em sites

Pros

é fácil de usar, consigo integrar a comunicação direta com o cliente e inclusive fora do horário comercial graças a automação disponível

Cons

não vejo problemas no software, talvez somente a questão para usar chatbots, precisa adicionar um outro aplicativo.

Review Source

RJ

Ran J.  
Cloud engineer  
Information Services  
Used the software for: 6-12 months

### "Convenient and modern service"

October 10, 2018

5.0

Pros

Previously, we answered customer questions by mail. To speed up the work, I advised the manager to implement LiveChat. Now customer support has become faster than ever, and the entire history of communication can be displayed in the form of statistics. This approach allows us to analyze the quality of service, the level of competence of employees from technical support and take timely measures.

Cons

After updating the software complex, the interface has changed. Now there is extra location information for us. It is useless to us, but it cannot be removed. It is a pity that you can not return the old version.

Review Source

MO

Melissa O.  
customer service representative  
Business Supplies and Equipment  
Used the software for: 1-2 years

### "great way to live chat with customers"

April 9, 2018

5.0

Speak up my mind about something i use everyday at work.

Pros

It easy to understand and allow us to have a better organization working withing the times frames to send a reply

Cons

Sometimes we need to send images via chat regarding a product that cant be sent as it doesnt upload them

Review Source

SA

Sakthi A.  
System Administrator  
Computer Software  
Used the software for: 1-2 years

### "Good online chat product for Internet Business"

December 30, 2022

5.0

Good Product

Pros

Its very helpful to chat and discuss with our clients and get new proposals from online

Cons

Based on our requirement its enough and satisfy

Review Source

VR

Verified Reviewer  
Founder & CEO Business Coach | Marketing Strategist | Online Training for Coaches & Experts  
Marketing and Advertising  
Used the software for: 1-2 years

### "Gets the job done"

December 11, 2018

5.0

It's good

Pros

Ability to communicate with people on my website, and have the ability to use it on mobile and desktop.

Cons

I want to turn off the messenger on some pages, not have it show up AT ALL but I am unable to do that right now.

Review Source

VR

Verified Reviewer  
Senior Litigation Paralegal  
Law Practice  
Used the software for: 2+ years

### "Gets the job done"

October 8, 2018

4.0

Pros

I like that it is really easy to chat between business and customers. It is simple and works well between both sides.

Cons

Not too many features, but a simple chat doesn't really need them. Only thing I don't like (as a user) is the delay times from customer service! It seems like no matter which company I'm talking to, the reps are always super delayed getting back to me (not a problem with the program, though).

Review Source

GP

Genell P.  
Student  
Information Technology and Services  
Used the software for: Less than 6 months

### "Live, Real Time Customer Interaction"

July 8, 2020

5.0

Love the fact that customers can have a live interaction with an agent without even leaving the social media platforms. This makes use on the customers side more seamless. Sometimes the system seems bogged down and the service may be interrupted. Although the mobile app is very basic, being able to interact with your customers even while on the go is powerful.

Pros

A much needed customer facing tool! With this software you can connect with customers who are currently on your website (or looking at an ad even on platforms such as Facebook) and have questions. The chat is live and in real time so customers get the answers that they need when they need them.

Cons

Very basic looking and some might take this as looking a little bit unprofessional. The smartphone app is extremely basic and may lack functionality that businesses are looking for.

Review Source

Jeff H.  
Customer Success Consultant - Software  
Computer Software  
Used the software for: Less than 6 months

### "Easy to use, great chat!"

December 13, 2017

5.0

It's a great way to allow interactions with customers on your web site that may not want to call you to engage.

Pros

It is very easy to se who's visiting your site and where they are from. Great notification options for incoming chats.

Cons

I don't like that you can't set a recurring time to be "online" versus "offline". I wish it you could set it to be on from 8:00-5:00. I can't find any option like that.

Review Source

VR

Verified Reviewer  
Director Solutions Marketing  
Computer Software  
Used the software for: I used a free trial

### "Good experience after testing basic functionality "

February 13, 2019

5.0

It was relatively easy to try this out and see the basic functionality and explore the possibilities of how to improve on customer experience.

Pros

The UI is nice, including the color coding options that help me see the differences in status. The basic reporting was also better than other competitors I've looked at.

Cons

You can only have one agent with the basic package, so we were unable to test this as a group.

Review Source

sT

serge T.  
journalist  
Media Production  
Used the software for: 1-2 years

### "livechat review"

December 21, 2022

5.0

Pros

the software allows you to have real-time communication with people, I highly recommend

Cons

no worries in the use of this software I highly recommend

Review Source

AI

Alex I.  
Head Of UX/UI Department  
Computer Software  
Used the software for: 1-2 years

### "Functional tool for customer service"

January 1, 2019

5.0

Pros

On the sites of our clients we install the LiveChat tool. The service allows you to quickly solve all customer issues on the site using an online chat. The tool is fully compatible with all popular browsers. Real-time spell checker is available.

Cons

As for the disadvantages of LiveChat, the system lacks a built-in database with answers to the most popular customer questions. There is also no function to order a callback if the managers are not online.

Review Source

Julien O.  
Senior Business Development  
Hospital & Health Care  
Used the software for: 1-2 years

### "Great product!!"

October 30, 2015

5.0

Allows easy, fast, communication from clients. great for multi-tasking where it would otherwise be impossible to talk to 3 different prospects simultaneously, while even sending emails and on the phone!

Pros

Instant communication with prospects and current clients, simple interface

Cons

all positive, no complaints

Review Source

JK

John K.  
Founder  
Apparel & Fashion  
Used the software for: I used a free trial

### "Love it, but can get pricy."

September 9, 2022

4.0

Pros

LiveChat is a versatile tool that can help you with various customer service tasks. It offers features such as chat transcripts, automated responses, and customer satisfaction surveys that can help you provide a better experience for your customers. It also integrates with several other business tools, making it valuable to your customer service arsenal.

Cons

LiveChat is a powerful tool that offers a lot of features. However, it can be expensive for startups. If you're on a tight budget, you may want to consider other options.

Review Source

SB

Sarah B.  
Office Manager  
Automotive  
Used the software for: 2+ years

### "speedy help"

November 2, 2023

5.0

Pros

I love how easy it is to get connected with people

Cons

I think it is a great product! I have nothing bad to say.

Review Source

JL

Josee L.  
CEO  
Consumer Services  
Used the software for: 2+ years

### "Easy to use"

February 5, 2019

5.0

It's been implemented easily, we often don't use the chat option but clients can send a message which works well. it's a great customer service addition.

Pros

Fun to have to be aware of who's visiting your website. Where they are coming from.

Cons

i can't think of anything, it's nice that you can mute the volume if you don't want to hear.

Review Source

TH

Trevor H.  
Owner  
Marketing and Advertising  
Used the software for: 1-2 years

### "Solid Product"

December 17, 2015

5.0

I have used many Live Chat products and this has been the best one we've used at Inturact. We have it setup to zap contacts to our HubSpot account. That works fine but they are working on a deeper integration that we look forward to seeing.

Pros

Easy to use and does the job.

Cons

Looking for deeper integrations into CRM

Review Source

RO

Razaaqa O.  
Manager  
Food & Beverages  
Used the software for: I used a free trial

### "Ch"

September 19, 2023

5.0

Yes regardless of other challenges it works well with the dignity

Pros

Live chat has good users interface and friendly to user to support the customers through Live chat.

Cons

Sometimes it is not effective in that way use us current access to work get the network error.

Review Source

CB

Carla B.  
Chargée de projet  
Staffing and Recruiting  
Used the software for: 6-12 months

### "LiveChat est un bon investissement dans l'ensemble"

June 14, 2023

4.0

Pros

LiveChat permet de centraliser toutes les demandes du service client au même endroit, même via Messenger ou Facebook, c'est un vrai plus pour les équipes. L'installation est facile et rapide.

Cons

Attention, la fonctionnalité de gestion des tickets est payante. À considérer car la fonctionnalité est très intéressante.

Review Source

VR

Verified Reviewer  
Intern  
Information Technology and Services  
Used the software for: Less than 6 months

### "Helpdesk the best help"

March 7, 2023

5.0

Pros

With LiveChat business have became easy to chat with the senior authorities of organization and come up with solutions for issues related to work .

Cons

The pricing for the use is quite high comapared to the competitors

Review Source

Victor D.  
Co-Founder & Innovation Consultant  
Design  
Used the software for: Less than 6 months

### "A useful tool to support your website users."

January 9, 2019

4.0

Very good so far, highly recommended.

Pros

You can answer your website questions and interact with them in a very easy and efficient way.

Cons

Although is not a software per se problem, is good to consider that you need people or a bot to answer the questions of your visitors 24/7, otherwise LiveChat could deteriorate your company image when you do not respond promptly the visitors.

Review Source

Talk to a Capterra advisor for free and get results within 15 minutes.