# Page 36 | LiveChat Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 36 - Is LiveChat the right Conversational AI Platform solution for you? Explore 1713 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/62194/LiveChat/reviews

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LiveChat

4.6 (1713)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 7th, 2026

# Page 36 - Reviews of LiveChat

## Showing most helpful reviews

Showing 876-900 of 1713 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

ML

Mark L.  
Digital Marketing Specialist  
Information Technology and Services  
Used the software for: 1-2 years

### "Better than All the Rest"

February 1, 2019

5.0

Pros

\-Easy to use with a modern, sophisticated UI -Facebook Messenger integration -Integrations with other analytics platforms like WhatConverts

Cons

Sometimes the web app is slow to load when I want to supervise a chat, but otherwise, the software is great.

Review Source

Fae D.  
  
Entertainment  
Used the software for: 1-2 years

### "The top app that I'm building into our next website"

December 31, 2015

5.0

I've used LiveChat for my small business for about 4-5 years now. My favorite thing, aside from it being the \*best\* chat program I've ever worked with (and I've tried several), is that as they've grown, I've never felt frustrated. Each new thing they add or tweak really shows a stronger product. Thank you, team LiveChat!

Review Source

VR

Verified Reviewer  
Customer Service Manager  
Oil & Energy  
Used the software for: 6-12 months

### "Customer Service Communication Made Easy"

August 27, 2018

5.0

Pros

LiveChat is a help desk, it assists customer service specialist to have better communication pathway with their customers. Feedback collection and management is possible with LiveChat. LiveChat can be portable and is available in mobile, increasing output. Overall, a good software.

Cons

No major disadvantage have been faced by our team so far. It works as advertised.

Review Source

VR

Verified Reviewer  
Mechanical engineering  
Mechanical or Industrial Engineering  
Used the software for: I used a free trial

### "Good experience"

November 30, 2019

4.0

We use it to support our clients to connect with us and ask what they want.

Pros

I like live till the beginning because it was so easy to set up and start to use it. Till we are using it our client can comunicate and can solve their any kind of question much easier.

Cons

They should fix some system problems that occur sometimes and this cuts the connection. We didnt have ant other problem.

Review Source

Alicia D.  
Director of Ecommerce and Marketing  
Furniture  
Used the software for:

### "Great Site Extension!"

September 11, 2014

5.0

We have been using Live Chat for a year now and absolutely love it! We have tried other live chat clients such as Olark and Zopim but ended up coming back to Live Chat because it was so user friendly and had all of the capabilities we need to help us be successful. If you have an e-commerce platform, I highly recommend this chat client, it has helped us double our conversion rate since we have started using it.

Cons

I wish Live Chat had, 1.) Screen share with clients. 2.) The ability to set up automated messages to specific times of the day. So if it's morning, I can have all my greetings say good morning and automatically change for the afternoon.

Review Source

Dilith V.  
Associate Systems Engineer  
Information Technology and Services  
Used the software for: 6-12 months

### "Great for connecting with customers"

March 22, 2020

4.0

Able to communicate with online customers easily. Grate tool to have and use. Easy to use chat solution.

Pros

Great features and clean UI. Customers able to quickly communicate Back end setups are not complicated. Canned responses or snippets are great.

Cons

Manager options is little bit tricky. Chat box is not a unique. Do not include much themes. Available spell check is not very convenient.

Review Source

Kevin S.  
Customer Service Manager  
Internet  
Used the software for: 1-2 years

### "Awesome application to deliver great support"

November 26, 2015

5.0

LiveChat is one of the better tools we use in our company to give our customers the support they deserve. The LiveChat Customer Support is great. You can ask them anything and they'll try to come with a answer as fast as possible.

Pros

Customer Support Easy to use interface

Cons

There are no real Cons.

Review Source

MP

Mariia P.  
HR Team Lead  
Computer Software  
Used the software for: 6-12 months

### "Enough effective tool"

December 7, 2018

5.0

Pros

I can not say that we immediately stopped at this application. Long compared and analyzed. It was concluded that, of all the extensions of this purpose, it is the most functional, convenient and efficient.

Cons

There are small nuances and shortcomings in the application. But, again, everything is relative. Conversion has increased significantly, which means that the product copes well with its tasks.

Review Source

AK

Adam K.  
Director  
Design  
Used the software for: Less than 6 months

### "Best to engage with my customers"

September 22, 2022

5.0

I am generally satisfied with this software. I know from my experience that direct contact with the client is more productive than contact with automated bot. And here live chat allows me to build relationships with a client who lives even on a different continent.

Pros

24/7 support, easy to implement and setup, chatbot and automations help save the time and money. This is definitely best way to engage with my customers. 14 day trial is a big advantage

Cons

Integrations with Magneto could be improved.

Review Source

GC

Georgina C.  
Small Business Owner  
Automotive  
Used the software for: 2+ years

### "LiveChat Review"

March 19, 2022

5.0

It’s been a fantastic experience. Super helpful for us folks that rather text than talk on the phone especially when it’s about an issue.

Pros

LiveChat is an excellent software. Good speed and kind humans on the other side of Customer SerVice.

Cons

You usually have to stay on the page so you don’t lose your place or your chat with the customer service agent.

Review Source

FA

Francesco A.  
Venditore  
Wholesale  
Used the software for: I used a free trial

### "Recensione livechat "

August 16, 2023

5.0

Molto interessante e godibile

Pros

È un applicazione molto interessante ed è un alternativa a tante altre app di videochiamate

Cons

Non ho trovato nessun riscontro negativo

Review Source

NF

Nathan F.  
VP of Strategic Solutions  
Computer & Network Security  
Used the software for: 2+ years

### "A good chat software, but beware of integration scope creep."

February 1, 2019

4.0

Pros

Easy to use, and integrate into the website. Queues for incoming chats are easy to deal with. Very little training needed for sales people.

Cons

No integration with Zendesk. The fat client crashes often enough that you need to just use the web client. Can be sort of a resource hog

Review Source

MB

Maria B.  
Co-owner  
Computer Software  
Used the software for: 1-2 years

### "There are complications after the update"

December 20, 2018

5.0

Pros

This software allows us to promptly answer questions from our customers. We managed to integrate it on our client's websites without too much difficulty. It is convenient to use on your smartphone when you can not use a computer.

Cons

After updating Live Live service, it became noticeably more difficult to use, because previously visible information about actions on the site, which was located next to customer names, is now hidden.

Review Source

DL

David L.  
DIRECTOR  
Accounting  
Used the software for: 2+ years

### "Great Product"

January 13, 2023

5.0

Overall - I like live chat a lot and use it every chance I get

Pros

I like the product a lot. If I have a problem and can reach someone thru this channel - it is almost as good as using a phone

Cons

Too often - live chat is really shared live chat - as the support channel is looking at 6 windows at the same time and one has to wait.

Review Source

BL

Brian L.  
Account Executive Team Lead  
Electrical/Electronic Manufacturing  
Used the software for: 2+ years

### "The leader in online chat / support"

July 6, 2018

5.0

Pros

There is a reason why many large companies use LiveChat. It is easy to use, on both the user side as well as the admin side. It is also easy to install on your website. This allows instant answers, which seems to be the way most people like contacting support now.

Cons

I'd like to see a bigger text box, to allow more text initial text. Sometimes there is not enough room when trying to be specific with the issue you are having.

Review Source

GD

Giovanni D.  
Oss  
Hospital & Health Care  
Used the software for: 1-2 years

### "Buon software"

February 3, 2023

4.0

Pros

Uso livechat per dialogare con i miei clienti in modo veloce e sicuro.

Cons

A volte perdo qualche messaggio per disconnessione

Review Source

AP

Ari P.  
CMO  
Consumer Goods  
Used the software for: 2+ years

### "Marketing firm using for many clients"

December 14, 2018

5.0

Excellent customer service and a great value for the money.

Pros

Ease of use, quick implementation, convenience to manage using mobile app

Cons

Needs more flexibility to create custom greeting messages, every once in awhile it has a quirk where you can't close out or re-open a chat on the user end.

Review Source

Ben M.  
Real Estate Broker  
Real Estate  
Used the software for: I used a free trial

### "Great Chat Product for Any Website"

July 16, 2019

5.0

I really find this easy to use and if we ever integrate a chat feature into our Website, this will be the one we use. However, our Website does not get enough visitors to justify paying their price for this service. During both free trials, I never had a customer use it and most people that view our site are friends/clients that I've already spoken with.

Pros

I've used LiveChat during two different Free Trials. Both times I had no issues integrating it into my Website Code and loved how easy it is to use. You can customize your initial chat message for visitors and their backend makes it easy to keep up with conversations as well.

Cons

I did find their communication to be a little much during the free trial, but once it was over, they left me alone until they let me know that there was another free trial opportunity.

Review Source

CA

Corey A.  
Research Assistant  
Research  
Used the software for: 2+ years

### "Un unbeatable bridge from support to the customer"

December 15, 2019

5.0

Overall, LiveChat has been an amazing resource for a multitude of reasons.

Pros

This software provides connections from the company to the customer such that the customer feels like there is someone available to them at all times, able to answer their questions, and around to hear their concerns.

Cons

Because this software is able to solver such a massive problem, customer support and access to that support, I really have seen no real cons with it.

Review Source

Lairs J.  
Marketing Director  
Computer Software  
Used the software for: 6-12 months

### "It works if you wanna be mediocre"

September 9, 2019

3.0

I used hubspot which had something already built in and there's quite a few others that are slightly more expensive but WAY more worth it

Pros

It accomplished what i was trying to do with it and it allowed me to converse with potential customers and current customers

Cons

Most things have something like this already built in OR are already way more robust than what they offer so it's meh.

Review Source

VT

Viji T.  
English teacher ( Retired )  
Education Management  
Used the software for: 2+ years

### "LiveChat - Online business software."

May 25, 2019

4.0

Pros

It is a tool for business that allows to chat directly with web visitors. LiveChat helps to increase sales and purchases. It provides direct and quick access to customer service team that helps to solve problems faster by giving answers to questions regarding the products.

Cons

Customers get angry, if not answered to customer's inquiries in real time. People like old generations sometimes may not know how to use this software.

Review Source

TM

Tracy M.  
Owner  
Management Consulting  
Used the software for: 1-2 years

### "A wonderful way for immediate touch points of clients."

September 22, 2019

5.0

We are increasing the rapport with all of our clients who reach out and have human touch points instead of only digital.

Pros

This app was so easy to implement and such an easy add on.

Cons

It allows us to immediately reach out to clients and chat in real-time with them.

Review Source

AJ

Alex J.  
Trainer  
Sports  
Used the software for: 6-12 months

### "Good chat"

August 24, 2019

5.0

Pros

In some situations, it is much more convenient for our customers to use it to contact us than to make calls. Chat is notable for its simplicity, and also has a huge number of useful features and an excellent support service.

Cons

I can’t use chat without the Internet and it has very limited ability to insert a significant amount of information (video and documents). A bit outdated design.

Review Source

tM

tim M.  
owner  
Construction  
Used the software for: 6-12 months

### "Staying Engaged"

September 24, 2022

5.0

Pros

With LiveChat I can always be there for my customers. No matter where they are or where we are. No matter the time of day, with Live Chat my customers requests are at our fingertips.

Cons

Nothing negative to say about Live Chat software.

Review Source

Sebastian C.  
Captain  
Retail  
Used the software for: I used a free trial

### "Great Communications software."

June 18, 2020

5.0

I would recommend this to all and I have had the greatest overall experience and so will you!

Pros

I have been using this software ever since a friend recommended it to me and I have been so grateful ever since super easy to use!

Cons

Sometimes the only downside I would find in this would be the delay in video chat and message alerts other than that just minor inconveniences.

Review Source

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