# Page 37 | LiveChat Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 37 - Is LiveChat the right Conversational AI Platform solution for you? Explore 1713 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/62194/LiveChat/reviews

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LiveChat

4.6 (1713)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 7th, 2026

# Page 37 - Reviews of LiveChat

## Showing most helpful reviews

Showing 901-925 of 1713 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

AA

Ahmed A.  
psychiatry  
Mental Health Care  
Used the software for: I used a free trial

### "It is a soft and distinctive application, and I hope more excellence."

December 7, 2022

4.0

It was a new experience, but it needs development and publicity

Pros

application nice but Needs development and publicity

Cons

nice but Needs development and publicity .

Alternatives considered

[Workplace from Meta](https://www.capterra.com/p/168669/Workplace/)

Review Source

ER

Evangela R.  
Process Analyst  
Information Technology and Services  
Used the software for: 6-12 months

### "This is a software to serves as a useful software to handle Online Customer Services"

April 12, 2019

4.0

Pros

This provides a live and Instant support to its customers and It helps to get a Web analytics and also it has built in Ticket handling system for Help desks. It Analyses the Web Traffic and see which are customers are often visiting the site, the Location and this would provide more customer Insight to the organisation. They would find it easy to market products to the segmented Customers.Companies can also review their employees by how they are helping out their customers on the relevant Queries through log to File.

Cons

It is more convenient if there is customized Chats for Customers. It Sometimes get Slow down and it is more Convenient if it can work efficiently in the mobile as well. Price could be even more cheaper.

Review Source

VR

Verified Reviewer  
Accounting Manager, Operations Admin & Webinar Producer  
E-Learning  
Used the software for: Less than 6 months

### "The best chat agent, hands-down!"

December 14, 2018

5.0

Pros

We've tried a handful of live chat plug-ins and have finally found a home. Dealing with the customer service of others was painful and we wouldn't receive answers for 24 hrs. With LiveChat, You can expect next to immediate support and solutions from the first request!

Cons

There's nothing I like least about it. I just wish I found it sooner!

Review Source

CQ

Cynde Q.  
Senior Director  
Education Management  
Used the software for: 6-12 months

### "I can put convenient plugins"

November 28, 2019

5.0

Pros

I installed the 3CX plugin for LiveChat. With it, I got a widget that allows website visitors to contact us with one click. They do not need to open any applications, write applications or dial a number.

Cons

LiveChat needs to be configured for a long time after installation. Most of the functions connected by default had to be disabled to make the service convenient for our users.

Review Source

DC

Dale C.  
Technical Support Engineer  
Telecommunications  
Used the software for: 2+ years

### "Live chat feedback"

November 2, 2016

5.0

Very good. I talk with customers through Live chat around 15 times a day. There is never a dropped communication and the service is always reliable. I urge my colleagues to use live chat as much as possible as it is an easy method to communicate with customers.

Review Source

Response from Text

November 2, 2016

Thanks for the review, Dale. We're delighted that you were happy with the app!

Marjorie L.  
Technical Writer & Digital Marketing Specialist  
Computer Software  
Used the software for: 2+ years

### "Easy to use - increased inbound leads"

April 3, 2019

5.0

This helped us convert way more people from browsers to leads (with names, companies, contact info) almost as soon as we implemented it.

Pros

I like that it's simple to implement and always just works. I've tried and tested competing products, and this one just worked.

Cons

I think some more automated reporting to tag chats based on intelligence would be great, but honestly, for the price what they have is great.

Review Source

Luke S.  
Managing Director  
Professional Training & Coaching  
Used the software for: 1-2 years

### "Converting Clicks to Clients"

January 6, 2016

5.0

What I love most about LiveChat is that I can engage INSTANTLY with whoever has just landed on our website. If anyone has a question, we can answer straight away, which often leads the prospect to becoming a paid client...it's money in the bank, and provides wonderful customer service.

Review Source

Mario G.  
  
Arts and Crafts  
Used the software for: 1-2 years

### "AWESOME!"

January 7, 2016

5.0

We've been using LIVECHAT for a few years now and we just LOVE IT! Ticketing System is agile, implementation was easy and it takes messages when the livechat is closed for the night! We absolutely love this product and has boosted our business 10 fold! Thanks for a Great Application!!!

Review Source

AB

Angelica B.  
Roadside Agent  
Consumer Services  
Used the software for: 6-12 months

### "Awesome software, very helpful"

November 30, 2021

5.0

Overall, I have used this software a lot and I love it. I just think it’s very convenient and helpful.

Pros

Just how helpful it is. You need help you, you just chat, no phone call necessary.

Cons

Sometimes I wish that you could send pictures via live chat. It seems you are not able to though

Review Source

VR

Verified Reviewer  
laureada  
International Affairs  
Used the software for: 1-2 years

### "buona"

February 26, 2023

5.0

Pros

È una buona piattaforma perché ti consiglia in molte aree

Cons

dovrebbe essere più veloce in tutti gli aspetti

Review Source

VR

Verified Reviewer  
Digital Marketing Manager  
Information Technology and Services  
Used the software for: 6-12 months

### "Everything I Needed"

December 7, 2015

5.0

Simple to use, does exactly what I want it to. I recently had to upgrade so that I can have different users with messages on various pages and it was very simple to do. I didn't need to train my colleague at all, just set him up and let him run with it. Whenever I have a question support have always been incredibly helpful

Pros

Ease of use, great support, does everything I need it to.

Cons

I don't really have anything, I've never had a problem with it.

Review Source

VR

Verified Reviewer  
Resident  
Hospital & Health Care  
Used the software for: 2+ years

### "Excellent customer service platform"

September 24, 2020

5.0

Experience as a user for multiple major retailers. Rapid response, and generally comprehensive and useful.

Pros

Livechat allows rapid communication with customers and bypasses the need for long phone call wait times. Ubiquitous among major businesses and improves customer experience substantially.

Cons

Expensive to implement, but ultimately worth the benefits to customer experience and resulting reviews

Review Source

Vincent D.  
  
Entertainment  
Used the software for: Less than 6 months

### "Great Software"

December 17, 2015

5.0

We've been using LiveChat for a few months now and I have to say, I'm pretty impressed with it. It's quick, easy to use, customizable, and offers great features for the price. I can see my company using LiveChat for years to come.

Pros

• I like the ability to customize your chat window, and to have your own eye-catcher to draw people to the chat. • The desktop app is a nice compliment to the script. I don't have to have it open in a browser tab and have to go looking for it in my sea of tabs. It's right there running on my PC when I need it. • The pricing is fair. You won't be paying exorbitant prices for live, feature-rich, customer support. • Support has always been quick and reliable for the few times I've had to contact them.

Cons

None that I can think of.

Review Source

DP

Daria P.  
HR Specialist  
Education Management  
Used the software for: 1-2 years

### "Excellent solution for communication with customers"

December 30, 2018

5.0

Pros

We use LiveChat for easy communication with our customers through the website. The application turned out to be extremely simple to configure and integrate. The software works perfectly in all browsers, as well as on any operating system.

Cons

There is no function that would allow customers to order a call back. There is no possibility to disconnect LiveChat on some pages of the website where it is not needed.

Review Source

BH

Barshawn H.  
Sales Development Rep  
Information Technology and Services  
Used the software for: 6-12 months

### "Love LiveChat "

October 13, 2016

4.0

I've had great experience with LiveChat. It's super easy to use and very useful. I've had an issue before with not getting chats among my colleagues, but I chatted with your support team and they were able to help me figure out why. I'm still not getting the most inbound chats but I have been getting more than I was before. Thank you LiveChat

Pros

Easy to use, very effective way to reach out to prospects visiting your website.

Cons

The round-robin feature seems kind of funky. I'm only saying that because my colleagues get more chats than I do and I'm online more often than they are.

Review Source

Response from Text

October 17, 2016

Thank YOU, Barshawn! It really gets our team pumped to see you as a promoter! :)

DV

Daniel V.  
Sr. E-Support Specialist  
Marketing and Advertising  
Used the software for: 2+ years

### "Great tool to help our customers."

November 7, 2018

4.0

LiveChat is a software that facilitate the communication between the customers and your organization.

Pros

It is a friendly user software that has good tools to make the agent-customer conversation a great experience.

Cons

Sometimes the updates are not received too well by our users.

Review Source

Tony C.  
  
Professional Training & Coaching  
Used the software for: 1-2 years

### "Recommendation"

December 22, 2015

5.0

We have used the LiveChat system for nearly four years and found it to be a fantastic resource to interact with clients when they browse our website. The software is well support with improvements contently being updated. It is a great tool and asset for our business.

Review Source

SC

Scott C.  
Owner  
Music  
Used the software for: 2+ years

### "Return on Investement is insane!"

November 20, 2018

4.0

Pros

Easy to install, allows your customers and potential customers a quick way to get ahold of you. The cost of this software is so cheap and what you get back in return is a no brainer.

Cons

The live view of it lately seems to hang and not a true live view.

Review Source

AK

Asraf K.  
Recruiter  
Staffing and Recruiting  
Used the software for: 6-12 months

### "Good "

March 21, 2023

3.0

Pros

Boost conversation and make friends and communication

Cons

Customer may experience delay response

Review Source

AM

Alex M.  
Member Service  
Financial Services  
Used the software for: 2+ years

### "LiveChat"

March 21, 2019

4.0

Great product, delivers on all its talking points. easy to use, System integration is seamless. Great ticket system. Highly recommended

Pros

Great software, easy to use and set up. Trial period allow user to test product before making decision. Easy messaging, file sharing, chat transcripts, client tracking. Able to help our customer fast and more efficiently ,

Cons

Comparable pricing, system updates can create hurdles in configuration.

Review Source

EI

Emem I.  
Education  
Education Management  
Used the software for: 1-2 years

### "Livechat"

August 9, 2022

5.0

I have the best experience using it

Pros

Live chat gets our problems solve without traveling down

Cons

Most of the agents are not friendly and so stiff

Review Source

EH

Eve H.  
Licensed Israel Tour Guide  
Hospitality  
Used the software for: 6-12 months

### "Good for customer service"

November 29, 2019

5.0

Pros

This software has many functions and allows me to directly contact our customers in real time. In addition, with its help, you can easily create templates in order to have quick answers for sending.

Cons

Chat sometimes starts to lag a bit, even if the Internet is stable. In the mobile application, I miss some of the functions that are available now on the computer.

Review Source

LS

Lionel S.  
Web developer  
Computer Networking  
Used the software for: Less than 6 months

### "direct communication"

February 3, 2023

5.0

I use this app regularly. And I can therefore say that it has made a lot of things easier for me in general for visual communication.

Pros

this application reassures the safety of people. and communication is very easy and fluent.

Cons

Sometimes there is a bit of a bug. Perhaps due to the update which closes the application.

Review Source

christopher H.  
co owner  
Consumer Services  
Used the software for: 6-12 months

### "Good chat service"

December 11, 2019

5.0

We used it to give a try and it did what we expected and allowed us to chat with different people and groups. give it a try

Pros

does what its suppose to do. good features and options. runs smooth most of the time and cant complain about it

Cons

no complaints really. it did what we used it for and that was that. So again no complaints. not much more to say.

Review Source

AO

Anastasiia O.  
CEO  
Computer Software  
Used the software for: 6-12 months

### "It has some disadvantages"

March 10, 2019

4.0

Pros

Allows customers of our company to quickly and easily contact our support staff. The user interface is intuitive, so it took a little time to study it.

Cons

Sometimes the application hangs and requires re-entering the chat. I can not send messages when a person is offline, and there are delays in the delivery of alerts, forcing our customers to wait extra time.

Review Source

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