# Page 38 | LiveChat Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 38 - Is LiveChat the right Conversational AI Platform solution for you? Explore 1713 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/62194/LiveChat/reviews

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LiveChat

4.6 (1713)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 7th, 2026

# Page 38 - Reviews of LiveChat

## Showing most helpful reviews

Showing 926-950 of 1713 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

RH

Rameez H.  
Consultant  
Management Consulting  
Used the software for: 2+ years

### "Wonderful thing!"

November 2, 2017

5.0

However it's always the purpose it's made for

Pros

Live Chat is the best tool you can have to grow your business in fact I would say it is a must to have it

Cons

Functionalities are limited as you can only do chatting and there's not much shedding that you can do

Review Source

LG

Lidia G.  
Ptt  
Medical Practice  
Used the software for: 2+ years

### "Awesome"

January 8, 2020

5.0

In love with this software, I wish all the website could have it. It can save a lot of time.

Pros

I think it is really smart to have this software in a lot of websites, I've try this in a lot of different things, from my bank to a private school.

Cons

Sometimes the software redirects you to a diferent window and it takes time and I've lost the conversation a couple of times, but other than that a think is a great software.

Review Source

VR

Verified Reviewer  
Customer Serivce Team Lead  
Consumer Services  
Used the software for: 6-12 months

### "Works well for customer chats "

September 8, 2018

3.0

Overall it works well for our use and we continue to use it.

Pros

It’s easy to use. Allows customers to chat customer service instead of calling in.

Cons

I think more than 6 ppl should be able to be logged in at once. Chats also transfer a little too quickly without response. I think an auto response should drop in when a user first chats

Review Source

AJ

Ayisha J.  
ASR  
Financial Services  
Used the software for: 1-2 years

### "Excellent Chat Software"

September 10, 2018

4.0

Pros

The ability to add pre-chat questions in order to direct the chats to the appropriate queues.

Cons

The software has numerous additional functions that are difficult to understand their purpose and utilize.

Review Source

VR

Verified Reviewer  
Owner  
Computer Software  
Used the software for: I used a free trial

### "Get the best of your online customer service!"

February 25, 2020

4.0

I really appreciate the desktop app they offer you to follow your tickets and keep track of what’s going on with the chat, in my opinion is plugin worth paying because it will make your online chat customer service a breeze.

Pros

I’ve been using this plugin for a couple of Wordpress sites that needed an Online Chat option. What I like the most of it is the customization variety, it offers you a lot of pre-made options so you don’t even need to thing what your client might want to say or ask in the chat.

Cons

I find the cost per agent is a little high (if we keep in mind that in an agency there’s probably more than 10-20 agents) they offer you a discount with the yearly plan but still I find it on the pricey side.

Review Source

NS

Nina S.  
Marketing director  
Marketing and Advertising  
Used the software for: Less than 6 months

### "A great affiliate program- live chat"

June 30, 2022

5.0

Pros

Very easy to use on any website. Excellent customer support. Great material and posts available for affiliate marketing.

Cons

It needs more videos for marketing and integration.

Review Source

MO

Mary O.  
CSR  
Consumer Services  
Used the software for: 2+ years

### "My Live Chat "

July 10, 2020

5.0

Excellent! want to use it often and will continue to do just that.

Pros

What I like is it is conveniant and simple to use it's just there. I am trying to get this implemented at my work during the day as I want to head up a chat support group for customer's.

Cons

Nothing really about the software. Just sometimes the people are not on the other side of the chat and there is a long wait, no fault of the software.

Review Source

KM

Kerron M.  
Customer Service Training Specialist  
Telecommunications  
Used the software for: 2+ years

### "Very user-friendly and easy to learn"

June 10, 2019

5.0

Pros

This software was so easy to train our staff on. We use it every day across multiple teams. As a telecommunications team, we must be available to chat with our customers 24/7 and this program allows us to do that. We can assign tickets to users and use canned responses with ease. The staff loves to look at the users logging into our site to see where they are from (across the globe).

Cons

It's paid per user and we have to be careful about how many logins we have. The company has opted for not everyone to be logging in at once, we can only have certain employees logging in. Only about 2 from each team currently. If there is a future need for more, we will increase our subscription, but for now, it's functional and useful.

Review Source

NS

Natasha S.  
Estimator  
Electrical/Electronic Manufacturing  
Used the software for: 1-2 years

### "LiveChat"

March 26, 2018

5.0

Pros

LiveChat has been a huge success for our company. We use it on our website to gain prospective leads. We have had an increase in our leads because someone is available to get information to transfer to an estimate request.

Cons

In LiveChat if a customer leaves to quickly, you can't get them back. Which in turn means you could end up with little to no information about your future customer.

Review Source

VR

Verified Reviewer  
Marketing Program Manager  
Wireless  
Used the software for: 1-2 years

### "Overall good chat platform for both Sales and Support"

June 30, 2018

4.0

Pros

LiveChat was selected for our team because of it's seamless ability to take lead or customer questions and connect between sales vs. support requests. It's a good platform that integrated well with CRM's such as Salesforce.

Cons

We use Pardot for marketing automation and there isn't a native connection so there is some lead capture data that we lose because of this. We haven't investigated using 'zaps' to connect, so perhaps this could be a fix and would make the tool a lot more sticky for us. It also does lag in some AI capabilities relative to some of the competitors as well.

Review Source

RB

Rayees B.  
Project manager  
Education Management  
Used the software for: I used a free trial

### "Livechat makes you live with the chat"

July 18, 2023

4.0

Pros

We can easily reach out to our customers and audience on real time and get the things done as per the market requirment.

Cons

It gets hanged sometimes and gives blurred images.

Review Source

AR

Ada R.  
Helpdesk  
  
Used the software for: 2+ years

### "Fast and intuitive chat"

May 25, 2018

5.0

Chat for many clients.

Pros

Very nice in design and rich in features. Many of our clients use Livechat software and generate sales via chat.

Cons

Some premium features get a bit too expensive. Still basic plan version is awsome for most user cases.

Review Source

TV

Tesh V.  
copywriter  
  
Used the software for: 1-2 years

### "A program that helps make communication with customers more efficient"

July 21, 2017

5.0

Pros

With LiveChat we were able to establish more productive work both with existing customers and with potential customers. LiveChat has a simple interface, convenient and at the same time a huge functionality.

Cons

We had problems with the installation (perhaps because our operating system is somewhat outdated), but they decided after searching for answers to our questions on the Internet.

Review Source

IP

Inna P.  
IT Sales Manager  
Computer Software  
Used the software for: 1-2 years

### "Amazing communication tool"

January 13, 2019

5.0

Pros

The use of LiveChat allowed our team to communicate comfortably with each other during the work process, and also provided an opportunity for our company's clients to contact us without any difficulties.

Cons

In rare cases, but it still happens that the connection to the server disappears for about 10 seconds, which is why the active chat automatically stops. Mobile version needs work.

Review Source

GP

Gilbert P.  
Founder & CEO  
Marketing and Advertising  
Used the software for: 1-2 years

### "Improve Your Customer Service with Live Chat"

June 3, 2019

5.0

We have used LiveChat for about one year to interface with our client base,

Pros

This is an extremely easy program to implement on your website.

Cons

Frankly, there is nothing about this program that I would criticize.

Review Source

RF

Richard F.  
Director  
Education Management  
Used the software for: 2+ years

### "Easy tool to engage customers "

July 22, 2019

4.0

Pros

Very easy to get started and setup on the platform - clients are able to reach out to you quickly and start a conversation. I also like that I can setup office hours and limit client interactions to make sure that things do not get too busy.

Cons

I wish there were more features to embed more information like documents or videos in the chats, but I imagine this will expand over time.

Review Source

Kegan L.  
Account Development Manager  
Computer Software  
Used the software for: 1-2 years

### "Needs more AI"

August 21, 2018

3.0

Pros

I like how easy to use and how you can see them type info before they send it.

Cons

Its cuts in and out of connection. Wish it was more AI with responses.

Review Source

HM

Heather M.  
Marketing Executive  
Financial Services  
Used the software for: 2+ years

### "Easy to use and serves its purpose."

January 29, 2019

5.0

Pros

Easy to use, for people of all technical skills. Serves it's purpose and functions do everything we need it to do for our business.

Cons

Timing out bounces between staff which is a little irritating for the person on the other end.

Review Source

TW

Tamara W.  
Sr Contracts Administrator  
Real Estate  
Used the software for: 2+ years

### "Live Chat"

January 9, 2023

5.0

Pros

I love this feature and use it anytime it is available; mostly for interaction with a service provider.

Cons

Some of the live chats are difficult to get to an actual agent. You have to go through a number of automated options first

Review Source

TO

Tayo O.  
Founder/ceo  
Financial Services  
Used the software for: 2+ years

### "Livechat is the best."

January 1, 2019

5.0

Communication with website visitors.

Pros

I like the canned response functionality and Livechats smooth interface.Also the round the clock user support available to my team.

Cons

Not being able to respond to tickets on the Livechat mobile app.

Review Source

Karlo K.  
Director of Global Support  
Hospitality  
Used the software for: 1-2 years

### "Wouldn't change it!"

November 4, 2015

5.0

HomeExchange.com introduced live chat service in 2012, from the start we have been using LiveChat. They were amazing all the way and they are constantly trying to improve and to give you better and better solutions, features and experience!

Review Source

CH

Carl H.  
CEO CIO  
Information Technology and Services  
Used the software for: 1-2 years

### "Works Well as a Chat Feature on our Web Site"

November 23, 2022

4.0

Overall the product works well. Would like to see an easier way to set up multiuser with the cell phone app so that whoever could get to the call would answer.

Pros

Easy to use and implement if you are a user on it. We had difficulty setting it up in a multiuser environment which made it challenging to manage.

Cons

Hard to set up as a multiuser system. We could not easily get people in and out of queue. Ended up sharing one account amongst different users.

Review Source

Stefani M.  
Boutique owner  
Apparel & Fashion  
Used the software for: Less than 6 months

### "Decent live chat"

February 26, 2019

3.0

I like LiveChat it allows me to communicate with customers live without them having to call in but it does lag and kick me out sometimes.

Pros

It is nice software and easy to chat with clients live and help them in real time instead of them having to call.

Cons

Sometimes it has a glitch and messes with the current chats and closes them out.

Review Source

GJ

Gregory J.  
Responsable d’unité  
Food & Beverages  
Used the software for: 1-2 years

### "LiveChat"

October 29, 2022

4.0

Pros

La simplicité d'utilisation et l’historique des conversations

Cons

Parfois un peu lent et communication hacher

Review Source

VR

Verified Reviewer  
Software Developer  
Computer Software  
Used the software for: 6-12 months

### "live chat is most useful communication Software"

December 11, 2019

5.0

LiveChat helps to communicate with many people within no time.

Pros

it has Most Amazing feature it Switches off the chat while you are away it is more convenient and flexible or gives instant feedback

Cons

it does not give the right performance on mobile platforms it is more complex because the new user cannot use accurate

Review Source

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