# Page 39 | LiveChat Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 39 - Is LiveChat the right Conversational AI Platform solution for you? Explore 1713 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/62194/LiveChat/reviews

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LiveChat

4.6 (1713)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 7th, 2026

# Page 39 - Reviews of LiveChat

## Showing most helpful reviews

Showing 951-975 of 1713 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VR

Verified Reviewer  
Law Clerk  
Law Practice  
Used the software for: 6-12 months

### "Communication made easy"

February 26, 2020

4.0

It has the desirable functions of Facebook while removing the distraction nature.

Pros

It works best for individuals to communicate during work without opening Facebook and getting distracted.

Cons

Sometimes when you accidentally close the window, your chatting breaks off as well. That sometimes happen and sometimes don't.

Review Source

Adriana P.  
Economista y escritora  
  
Used the software for: 6-12 months

### "Excellent and intuitive software for chat and technical support"

June 16, 2018

5.0

It is a good support tool for large and medium companies. For small companies, I do not think the investment is justified.

Pros

It is a quite intuitive application, easy to use and friendly. I like to communicate with support staff.

Cons

I can not think of many things that I do not like. I would love to know a version for mobile devices, I really do not know if it exists.

Review Source

Andrzej M.  
Performance Marketing Specialist  
Telecommunications  
Used the software for: 6-12 months

### "Good as a starting point, but not scalable in the long run"

November 14, 2018

4.0

Pros

It's easy to use, intuitive, with most functions you Customer Support team would need at the beginning of your company's journey.

Cons

It has limited functionalities and it's hard to scale while your business grow. Some features are missing, as you move past just replying to your customers inquiries.

Review Source

BV

Barbara V.  
Director of Operations  
Hospitality  
Used the software for: 6-12 months

### "Chat"

October 15, 2019

5.0

Over all A++. I have recommended it to fellow business'.

Pros

Easy and convenient software for Live Chat. Makes communicating with customers easy and the price is reasonable. I would recommend to any company looking for a live chat software

Cons

I find this live chat software very functional and have not experienced any negatives thus far. It's perfect!

Review Source

Kristine E.  
Corporate Relationship Officer  
Human Resources  
Used the software for: Less than 6 months

### "Perfect Software"

March 28, 2018

5.0

Pros

Its interface is easy to use and can be customized adapting to your needs as well as intuitive. The tool gives us advice on its use regularly. Online 24/7

Cons

Honestly, I cannot even imagine what disadvantages such a program might have, because all functions work well, all messages come instantly

Review Source

AK

April K.  
driver  
Transportation/Trucking/Railroad  
Used the software for: 6-12 months

### "LiveChat Happiness "

January 2, 2023

5.0

I had the best experience, it was delighted to know it was available. I felt smarter just by using it.

Pros

i love that it was so friendly and non-irritating

Cons

I do not have any complaint at this time, maybe if it was an app would help, but I like it the way it is.

Review Source

ES

Emily S.  
Client Experience Specialist  
Computer Software  
Used the software for: 2+ years

### "LiveChat is useful"

January 29, 2019

3.0

Pros

It is useful and easy to use. Interface has improved over the years. I like the thumbs up and thumbs down feature.

Cons

Doesn't have all the features I would like. I would like to post an away message with a link in it.

Review Source

VR

Verified Reviewer  
Research & Development Engineer  
Textiles  
Used the software for: 1-2 years

### "good live chat application/platform"

October 2, 2019

3.0

Pros

this is very helpful in terms of live real time chatting experience in some country and regions

Cons

not proper marketing and advertising about the product to aware most of people

Review Source

JW

Jessica W.  
Client Support Manager  
Real Estate  
Used the software for: 1-2 years

### "Good program, basic features."

June 7, 2018

4.0

Reliable, straightforward live chat functions.

Pros

Live Chat is extremely easy to use, and was easy to implement. A stored record of chat history made it simple to find older chat conversations.

Cons

As our business has grown, this program didn't have the features to compete with some of the new services on the market. Great as a simple chat function, but not for more advanced needs.

Review Source

HH

Harry H.  
Coordinator  
Marketing and Advertising  
Used the software for: 6-12 months

### "Boost your online customer service!"

November 12, 2019

4.0

I highly recommend installing LiveChat on your website to better your customer's experience

Pros

Being able to talk in real-time to customers allows your company to better bridge that gap between a potential conversion and a life long customer

Cons

At this time I have nothing negative to say about LiveChat. It has been a very beneficial tool for business.

Review Source

WS

Wayne S.  
President  
Retail  
Used the software for: 2+ years

### "Seemless"

February 1, 2019

5.0

Pros

LiveChat is such an easy package to use. It looks great on our website and makes us look like a big company. The app lets us responds to inquiries from anywhere.

Cons

Would be nice if it were a bit more customizable.

Review Source

RL

Robert L.  
owner  
Consumer Services  
Used the software for: 6-12 months

### "Live chat reaches You "

December 12, 2019

5.0

Live chat is great for us. Provides a way for allot of the younger generation

Pros

This product provides chat service to you even when you are not able to be sitting right in front of your pc each day.

Cons

Not really any cons to it for us we are a small business and so far this product has been able to provide extra leads for us and increased revenue.

Review Source

VR

Verified Reviewer  
Assistant Director, OU Career Services  
Higher Education  
Used the software for: 1-2 years

### "Easy access to product information"

March 13, 2019

5.0

Pros

An affordable and dependable software to provide your excellent customer service to clients as they seek more information about your products or service. I have utilized this software as a customer reaching out to businesses to explore more about what they are selling, as well as retrieving answers how to operate their services.

Cons

Response times can vary and often times it is easier to call the business instead of waiting on a response. It varies with whoever is using LiveChat.

Review Source

Minkyo J.  
Graduate Student  
Education Management  
Used the software for: Less than 6 months

### "Nice Live Chat application."

April 18, 2022

5.0

Pros

I suggested this to my friend who was looking for an app where she can talk to customers on the spot and he liked it so far.

Cons

Didn't really have anything bad about this one

Review Source

NL

Natalie L.  
Marketing Manager  
Information Technology and Services  
Used the software for: 1-2 years

### "Does what it says on the tin"

April 14, 2019

5.0

Pros

You can set page specific auto-prompts to engage users

Cons

Would be great if they offered more customer success and best-practice support of what works for similar businesses

Review Source

VR

Verified Reviewer  
Business Development Executive  
Computer Software  
Used the software for: Less than 6 months

### "Spell Check "

December 11, 2018

4.0

Good, easy to use - could add a few more functionalities tot are it to the next level.

Pros

Ease of use and interface. Easy to contact support and always on-hand to help.

Cons

the lack of spell check when speaking to customers and it's sometimes slow to transfer chats. I think it's also easy to miss in-coming chats

Review Source

KJ

Karie J.  
Behavior support specialist  
Hospital & Health Care  
Used the software for: 1-2 years

### "Live chat "

August 20, 2020

5.0

I used live chat when I was subscribed to Roku. I couldn’t get in my account and they were able to help me figure it out.

Pros

I like how easy and fast it is to talk to customer service representative on this software. It is one of my favorite softwares.

Cons

I have really experienced anything that I don’t like about this software. I have always had really experience with their customer service.

Review Source

IL

Iman L.  
Versicherungskauffrau  
Insurance  
Used the software for: 1-2 years

### "Gute Anwendung für den täglichen Gebrauch"

November 22, 2023

2.0

Pros

Es gefällt mir die einfache Bedienung und das gute optische Design.

Cons

Der Preis dieser Anwendung finde ich ein wenig zu teuer.

Review Source

AM

Andrea M.  
Operations Manager  
Retail  
Used the software for: 1-2 years

### "We switched as it has gotten too expensive"

December 11, 2022

4.0

Pros

Great livechat toolEasy to use and easy to understandSome reporting features which are nice

Cons

The pricing has increased a lotFeatures did not improve over time as it would be with many other providers/tools

Review Source

VP

Valerio P.  
Director  
Computer Software  
Used the software for:

### "Excellent tool to support the users of your web page"

January 31, 2018

4.0

Excellent product, which we have not been able to implement because our website does not generate so much income as to justify the investment. However, I would recommend it widely for e-commerce sites that receive many daily visits and require a fast track to meet the requests of visitors.

Pros

Very easy to configure and install. It provides a great help to offer support via chat to your clients on your website. It also has unlimited agent accounts for all plans.

Cons

Definitely the point that has stopped us from fully implementing it is the price. I'm not sure if a web page with few visits is the best solution. Maybe for large pages with a lot of interaction it's worth the investment; however, for us it does not justify the expense.

Review Source

George P.  
Designer  
Graphic Design  
Used the software for: 1-2 years

### "Great way to communicate with buyers and customers"

July 30, 2019

4.0

Pros

the ease of use and the flexibility and the ability to live chat with customers

Cons

the pricing and the deployment of the software

Review Source

Maciej D.  
Software Developer  
Market Research  
Used the software for: Less than 6 months

### "Very reliable, and extensible chat"

March 29, 2018

5.0

Fast and reliable customer feedback and sales closing.

Pros

As a developer I love it's flexibility and real time feel. The API is very clear and well documented. It is great engineering work.

Cons

No Linux desktop app yet. But this is first product which allows me to fix it myself by using their API!

Review Source

DP

Diane P.  
Medical assistant  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Live chat solves problems with ease "

June 1, 2022

5.0

I can solve my problems quickly speaking to a support agent

Pros

I like speaking to a representative in real time

Cons

I have not had any problems with this app since I started using it

Review Source

JD

Jaime D.  
Document Controller  
Railroad Manufacture  
Used the software for: 2+ years

### "Instant messaging for assistance"

April 6, 2020

4.0

Quick and effective help and support as and when it's needed

Pros

I have used this on many websites over the recent years and I find it very useful especially if you are busy doing other things. It is far more convenient than being on the phone for ages and it can help customers quickly and efficiently

Cons

Sometimes responses can be slow but I don't know if that is due to the person on the other end being busy?

Review Source

Scott K.  
EVP of Sales  
Automotive  
Used the software for: Less than 6 months

### "Instant User Ability"

October 16, 2019

5.0

Very positive overall; it is fast with no lag time like I've seen prior

Pros

web analytics capabilities is nice to have access to and the multiple languages it is available in helps

Cons

when translating the language, I have noticed at times it is not translating correctly, which could lead to issues

Review Source

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