# Page 40 | LiveChat Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 40 - Is LiveChat the right Conversational AI Platform solution for you? Explore 1713 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/62194/LiveChat/reviews

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LiveChat

4.6 (1713)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 7th, 2026

# Page 40 - Reviews of LiveChat

## Showing most helpful reviews

Showing 976-1000 of 1713 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

SV

Steve V.  
Software Support  
Information Technology and Services  
Used the software for: 2+ years

### "Livechat"

January 15, 2019

4.0

Pros

The amount of information I can see about the customer when they come in, and the ability to see them typing their message before they send it.

Cons

So many features being behind higher tier paywalls.

Review Source

DD

Dinesh D.  
Business Analyst  
Information Technology and Services  
Used the software for: 6-12 months

### "Best Chat Software Ever"

November 29, 2017

5.0

24/7 Support from them and to our product.

Pros

Lovely Customer Support. Any queries, get response in less than a minute. User Friendly UI. Many Integrations, Multiple device support. Reports and activity monitoring. Number of hours Online, Individual agent reports. Chat Badge

Cons

I would need customization on Pre Chat Form. I wont get the details from Pre Chat form but Instead once chat is finished, I will get the details and then I would like to add it to the form for future reference. Only this feature is missing.

Review Source

AK

Anutte K.  
Web Analyst  
  
Used the software for: 6-12 months

### "A powerful tool for customer support"

July 29, 2018

5.0

Pros

The list of services available to integration is amazing - here and TeamViewer, and WordPress, and Google Analytics, and much more, which I use with pleasure in my work. A convenient distribution system between consultants allows you to painlessly increase the staff of technical support agents without sacrificing quality.

Cons

There is no free fare, but there is a 30-day trial period, which seems to be enough. And also there is no support for many languages, so users will have to understand the system.

Review Source

kM

ken M.  
owner  
Printing  
Used the software for: 1-2 years

### "Easy Peasy"

July 23, 2019

5.0

Pros

Very easy to set up. The functionality is awesome. I have not figured out how to track converted sales.

Cons

A little pricey but that's my biggest complaint.

Review Source

Karen M.  
Research Assistant  
Higher Education  
Used the software for: Less than 6 months

### "Good tool for chat"

June 1, 2018

4.0

Instant chat with team members

Pros

One of the best feature that I find in this application is that have instant translation in the conversations.

Cons

There are many other applications that offer the same services of chat but for free, so is difficult to choose this as main application.

Review Source

BH

Bill H.  
Inside Sales  
Information Services  
Used the software for: 1-2 years

### "LiveChat review from 12 + months of use"

November 27, 2018

5.0

Overall I am happy with LifeChat. I was tasked to look at other chat options but I found LifeChat to have the best value for what our small company needs.

Pros

The system is easy to use, packed with reporting content and quality articles to read. The software is everything we want in a chat system.

Cons

We have less tech savvy users and new versions / updates seam to slow them down.

Review Source

IS

Izabela S.  
Marketplace Manager  
Information Technology and Services  
Used the software for: Less than 6 months

### "Exceptional solution for your online customer service!"

July 5, 2016

5.0

Nowadays a live communicator is simply a must-have on any business homepage and LiveChat is a perfect app for that! Easy to implement and intuitive for your website visitors is a great solution for an effective customer service.

Pros

My favorite thing about LiveChat is that it's a 24/7 customer service solution. It serves as a clean and user-friendly chat during the day and after office hours still enables communication with prospects by storing their messages. I also love that conversations are archived which makes it super easy to search for any information when needed.

Cons

I've only had positive experiences with the software and in case of any problems their customer service was always very fast and helpful in resolving our minor issues. If I had to nit-pick I would like to see a spellcheck or translation from foreign languages added to their features.

Review Source

Response from Text

November 2, 2016

Thank you writing such a detailed review, Izabela! :)

AM

Antonio M.  
Owner  
Information Technology and Services  
Used the software for: Less than 6 months

### "A great chat solution"

February 11, 2021

5.0

We used it as a sales tool on our tourism related website. People used the live chat a lot and it has increased sales significantly. All in all, setting up LiveChat was a great idea.

Pros

It is very simple and straightforward with a very clean UI. The chats are easy to follow and all of it is aesthetically pleasing.

Cons

Having an automated sign out would have been great - I often left it running after the shift and the other employees would use my account as we shared the sales laptop. An option to schedule log out time when you log in would be amazing.

Reason for choosing LiveChat

It looked much simpler to use than the alternative and it integrated in our processes easily.

Review Source

DB

Dawn B.  
Client Services/Operations  
Financial Services  
Used the software for: 2+ years

### "LiveChat Rocks"

May 26, 2022

5.0

Overall, I've had a great experience with LiveChat. It helps me to get the information I need without makeing a phone call.

Pros

I love that LiveChat helps me to get quick answers to questions, find out about a product or make a general inquiry without a phone call.

Cons

Sometimes the response to my question is slow.

Review Source

Ridwan O.  
Administrator  
Online Media  
Used the software for: Less than 6 months

### "Livechat, narrative changer"

July 7, 2022

4.0

Pros

The fact that I can chat with my customers on real time is something I love most.

Cons

Pricing can be huge sometimes, I think they can do better with pricing

Review Source

jW

jamie W.  
administrative assistant  
Construction  
Used the software for: Less than 6 months

### "so simple"

January 6, 2022

5.0

My experience with Livechat is great. I have not found any bugs or glitches as of yet.

Pros

I love that i can communicate with my employees without leaving my office. It is so easy to use and set up.

Cons

I have nothing bad to say about this program at all.

Review Source

Wojciech S.  
Project Manager  
  
Used the software for: 6-12 months

### "Great communication for live customer support/communication"

June 19, 2018

5.0

Pros

All of it really. Ease of use, nice functionality, hardly any prior training needed to use it. My customers and my teams loves it!

Cons

Really difficult to list any issues. Sometimes the reception slows down, but that might as well be the internet connection being slow.

Review Source

Rick M.  
  
Individual & Family Services  
Used the software for: 1-2 years

### "Good customer service"

November 14, 2015

5.0

I have been using LiveChat for over a year now. Their was a glitch in the initial chat (introductory question) pop up. I have two different web sites and needed help with this. Daniel was great!

Review Source

MT

Mateusz T.  
Marketing  
Retail  
Used the software for: 6-12 months

### "On-line chat with all expected features"

November 16, 2023

5.0

Pros

It's free version has all the features required to manage customer inquiries.

Cons

We dropped Live Chat because its core feature was available in other paid product that we use company wise.

Review Source

VR

Verified Reviewer  
Project Manager  
Accounting  
Used the software for: I used a free trial

### "Chat Software"

January 10, 2019

5.0

Our overall experience was positive and we would use LiveChat again.

Pros

I liked the ease in which you can attach this to your back end. A lot of integrators are even including this in feature sets which is great.

Cons

The lack of support in adding remote support agents could be added.

Review Source

VR

Verified Reviewer  
Site Admin Coordinator  
Retail  
Used the software for: 2+ years

### "LiveChat"

November 28, 2018

4.0

Pros

I that it's faster communication between me and the company for when I have an issue. My problem is solved at a fast pace or and it's more convenient than waiting on hold on the phone or waiting for a response via email.

Cons

There are times when I am on a website and it becomes annoying when it keeps popping up when I don't need any help.

Review Source

Mihaita V.  
SEO Specialist  
Internet  
Used the software for: Less than 6 months

### "Customer care"

July 7, 2020

5.0

Helps us to keep our customers happy and that makes us happy as well.

Pros

We've been using LiveChat to take good care of our beloved customers and answer all of their questions.

Cons

Nothing bad, we've actually switched from another chat provider because we love the experience way more.

Review Source

MM

Marcy M.  
Agent Support Administrator  
Real Estate  
Used the software for: 2+ years

### "Review of LiveChat"

February 25, 2020

5.0

I have used LiveChat for my personal use such as when I am ordering an item online. It pops up asking if you need assistance. If I run into a problem it is very helpful to have this tool to ask my question. I find it to be a time saver rather than making a phone call.

Pros

I have used LiveChat for personal as well as professional use. It is a helpful tool when you have a quick question and may not want to call for assistance. LiveChat can answer your question quickly and if they're unable to answer the question, they will direct you to someone who can.

Cons

Sometimes you have to wait before someone will respond to your question. If you don't mind waiting and are not in a hurry, this is a great little tool to use when you have a simple question.

Review Source

AN

Adi N.  
Digital Marketing  
Education Management  
Used the software for: 1-2 years

### "Good software, gets people talking"

January 18, 2019

5.0

Pros

Easy to implement and we've seen good results with it on out site

Cons

It can be intrusive on mobile at times, especially with the eye-catcher enabled

Review Source

MO

Michael O.  
President  
Food & Beverages  
Used the software for: 2+ years

### "LiveChat quickly connects customers with support"

March 10, 2021

5.0

Good. If you have a simple, quick question about a product or service, you usually can get it answered through LiveChat quicker and easier than through phone.

Pros

I like that many websites have a LiveChat box at the bottom in case I have any questions and don't want to get on the phone.

Cons

At time, the support isn't as knowledgeable as I would prefer. Also, they don't listen sometimes and just read from their script.

Review Source

BP

Ben P.  
Technical Support Representative  
Computer Software  
Used the software for: 1-2 years

### "Customizable"

January 29, 2019

4.0

Pros

The ability to create URL rules makes it easy to filter customers to where they need to go. Pre-Chat surveys help further.

Cons

When chats are sent to a queue, and all representatives are away or in "Do not accept chats" customers are queued indefinitely, with no way to continue, or remove as an admin without a representative's interaction.

Review Source

VR

Verified Reviewer  
Audit Senior  
Accounting  
Used the software for: Less than 6 months

### "Easy and convienient way to communicate with customers"

September 30, 2018

5.0

Pros

Live chat is a phenomenal platform. Communicating with customers has never been easier with Livechat. The platform makes it very simple to sign up and the feature to wordpress. Customization and design options are avialable in order to set your own preferences for the look and feel of your live chat as well as automated messaging. It’s easy to navigate the software and view a lot of useful information about your customers preferences and habits.

Cons

The only downside is that whenever there is poor internet connection there are times when messages from customers don’t always come thru the chat window.

Review Source

DG

Debraliz G.  
Director of Marketing  
Hospitality  
Used the software for: 1-2 years

### "More Fun Using LiveChat"

January 11, 2019

5.0

Lets have fun doing work in Livechat!

Pros

It's more fun using livechat because I can customize the themes and colors of the chat windows to make it more attractive to customers or client and make a Total Customer Management.

Cons

Some of the updates of Livechat result to a issue to the software thats why it sometimes become slow and hard to understand.

Review Source

MM

Maria M.  
Office Manager  
Hospital & Health Care  
Used the software for: 2+ years

### "Very Helpful!"

January 29, 2019

5.0

Pros

I love the fact that you can look back and old chats and get all information from them. Everything is easy to use!

Cons

There is nothing I dont like about this software, it works great!

Review Source

Gabi G.  
  
Internet  
Used the software for:

### "Splendid tool"

April 29, 2015

4.0

We are using the chat tool for about 1 month and are really enjoying it as our customers. It is a very easy and intuitive tool that let you do almost anything you need on the daily operation. Their support is great. They always have quick answers and information from their knowledge base ready for almost any question.

Pros

Easy tool, great support, great report

Cons

We have some connectivity issues from time to time affecting our agents availability to our customers. Spell check is not yet available for the desktop application.

Review Source

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