# Page 41 | LiveChat Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 41 - Is LiveChat the right Conversational AI Platform solution for you? Explore 1713 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/62194/LiveChat/reviews

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LiveChat

4.6 (1713)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 7th, 2026

# Page 41 - Reviews of LiveChat

## Showing most helpful reviews

Showing 1001-1025 of 1713 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VR

Verified Reviewer  
Human Resources Operations Manager  
Wholesale  
Used the software for: Less than 6 months

### "Small business friendly product"

April 2, 2019

5.0

Pros

Easy to use, very helpful to be immediately available to our clients.

Cons

We wish there was a more of a notification for our clients when we respond, if they minimize window they sometimes forget we are there and then we wait and cannot serve other clients.

Review Source

MP

Mariangela P.  
Educator  
Education Management  
Used the software for: 6-12 months

### "Happy user"

November 12, 2022

5.0

Pros

LiveChat makes the whole problem of customer service a breeze!

Cons

Once you set it up it is pretty much fool proof.

Review Source

VR

Verified Reviewer  
IT Support Technician  
Outsourcing/Offshoring  
Used the software for: 6-12 months

### "Very helpful"

February 6, 2019

4.0

Pros

With the help of LiveChat we can communicate so much faster. We used to use email for most of our conversations, even for the short "let's grab a coffee" ones. Great customer service.

Cons

The only thing that bothers me for now, and not so much, is the Android app that is a bit glitchy at times.

Review Source

AD

Aaron D.  
Operations Manager  
  
Used the software for:

### "3 year user and only getting better"

November 19, 2014

5.0

We have been using Live Chat for 3 years now as a company that sells heavy equipment online. Every company will have a different experience with online chat functionality and I believe it is reliant on how it is implemented. We used static images to chat, and pop up lightboxes originally, but it wasn't until we created an animated GIF to invite someone to chat with us that there was a huge increase in conversations. Pros: Customizable Live Chat window and greetings Reports based on many factors Invitation greetings based on many factors (time on site/page, keywords, script triggers, and more) Supervisory mode to view what others are chatting about with customers Post-Chat surveys to understand how you can improve the customer experience Multiple device abilities - I use my phone and laptop to engage in Live Chats with our customers with ease and the same functionality Cons: Desktop version doesn't remove the notification of new messages all the time No A/B Testing Overall we have made enough sales from Live Chat that justifies us having it online throughout the day, with a person dedicated to helping customers when they have questions.

Review Source

Response from Text

December 17, 2014

Aaron, thank you for your comments, feedback and support of our product! Customers like you make us work even more on constant improvements in the product!

SS

Samantha S.  
Teacher  
Education Management  
Used the software for: 1-2 years

### "LiveChat Review!"

January 23, 2020

4.0

Overall, I really enjoy using LiveChat, as it is typically significantly quicker to get a response than other methods of customer service.

Pros

I like that it puts you in touch with a live customer service representative in order to resolve problems more quickly than the traditional calling or emailing methods.

Cons

The thing that I liked the least about this software is that sometimes agents are nota available to chat, so you have to come back later or use one of the more traditional methods of contact for a company.

Review Source

Helen P.  
Category Manager  
Cosmetics  
Used the software for: Less than 6 months

### "Good experience with LiveChat"

July 29, 2019

5.0

Pros

The realtime overview is ver useful to be aware what is going on with the chats and other agents. And the ticketing system is very good to receive enquiries when there is no connected agents

Cons

The graphic interface for agent dont have spanish language

Review Source

Jessica B.  
Realtor  
Real Estate  
Used the software for: Less than 6 months

### "Such a cool product"

January 15, 2019

5.0

Pros

I still really like that this is available to the small business owner. You can have a chat with customers in real time

Cons

This is another little expense to a small business owner. They all add up. So buy the lowest plan that works for your business

Review Source

KS

Kristel S.  
Asistente Administrativa  
Wholesale  
Used the software for: 6-12 months

### "Best live chat"

January 20, 2023

5.0

Pros

It is a quick way to communicate within the company

Cons

So far what you use has been useful to me

Review Source

VR

Verified Reviewer  
IT Admin  
Construction  
Used the software for: 6-12 months

### "LiveChat review"

March 30, 2020

5.0

LiveChat is very interesting product and the experience is just very positive.

Pros

LiveChat is absolutely one the most amazing Chat software. It is very easy to implement and to manage, very powerful and easy to use for the end users.

Cons

At the moment there is not something which I dont like of this software.

Review Source

OR

Orlando R.  
IT Technician  
Construction  
Used the software for: Less than 6 months

### "Best for Customer Support"

August 10, 2022

4.0

Pros

It looks like instant messenger, but what I really like about it is that on the backend it works like a ticketing system. It creates tickets for our technicians with reference numbers for tracking. I can create different user names with avatars for our sales/technical team.

Cons

I have never had a bad experience with LiveChat.

Review Source

HG

Heather G.  
Director  
Consumer Services  
Used the software for: 2+ years

### "LiveChat "

January 18, 2019

5.0

Easy to use and user friendly

Pros

Love this!! It’s a great way to offer support to families. Love LiveChat

Cons

When it freezes but LiveChat is quick to help and get the problem fixed

Review Source

DD

David D.  
Patient Services  
Medical Practice  
Used the software for: 6-12 months

### "LIveChat is solid!"

November 14, 2017

4.0

Pros

The best feature to me is the tracking ability it has! You can engage with potential clients, and even see where they are located.

Cons

Does seem to integrate with as many applications as I would prefer. In today's world, I like things to connect, and this app seems to be off by itself.

Review Source

JW

Jacquelyn W.  
store stocker  
Supermarkets  
Used the software for: 6-12 months

### "It's Everywhere "

January 13, 2023

5.0

Pros

I See LiveChat Everywhere It's So Great For Chatting With Friends Or Customer Service

Cons

I Have No Cons LiveChat Is Perfect Is As

Review Source

VR

Verified Reviewer  
Virtual Assistant  
Hospital & Health Care  
Used the software for: 6-12 months

### "Makes chatting with paitents easy"

July 20, 2019

5.0

Pros

able to support more than one incoming chat at a time, able to get ping location

Cons

time it takes to log into client and to go active

Review Source

Melinda W.  
Customer Service  
Consumer Services  
Used the software for: 1-2 years

### "Decent for live chat work"

February 15, 2019

3.0

Pros

The pro is it is easy to learn . Very Functional for a chat customer service job.

Cons

Freezes during conversations with clients.

Review Source

Patricia W.  
Copywriter, Freelance Writer, Blogger  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Connecting with customers has never been easier"

February 13, 2019

5.0

LiveChat allows us to connect our e-comm shop with customers in real time, allowing them to get the information they need quickly and helping us increase sales.

Pros

Easy interface Customers recognize and trust the platform Price is good

Cons

Can be glitchy when network activity is high

Review Source

Josue G.  
Abogado  
Judiciary  
Used the software for: I used a free trial

### "Opiniones sobre LiveChat"

August 7, 2023

4.0

LiveChat tiene funciones interesantes para usar y lo mejor es que tiene una prueba gratuita sin necesidad de tarjeta de crédito.

Pros

Me gusta que puedo mantenerme en comunicación con los clientes de una forma bastante eficiente y simple.

Cons

Una desventaja que tiene es que es un poco más caro que su competencia.

Review Source

JW

Joshua W.  
Assistant manager  
Hospitality  
Used the software for: 6-12 months

### "Live chat "

October 19, 2019

5.0

It works great only had a few times the lag git bad but overall I love it

Pros

The ease of use an how good it is at getting the information I need. Very user friendly an customer friendly as well

Cons

Sometimes the lag is really bad which can cause problems in the wait time to answer customers questions

Review Source

MC

Marianne C.  
manager  
Hospitality  
Used the software for: 1-2 years

### "excellent"

July 30, 2019

5.0

Very effective and affordable

Pros

easy to use excellent support team and staff

Cons

theres nothing i did not like everything is ok for me

Review Source

AD

Audrey D.  
Clinical research associate  
Pharmaceuticals  
Used the software for: 2+ years

### "Easy to use"

September 11, 2023

4.0

Overall, I would recommend LIve chat. It gives customers more options to reach customer service.

Pros

I like how easy it is to reach someone regarding issues.

Cons

Sometimes connection can be lost or lags. In that case, I would have to restart another live chat.

Review Source

SS

Susheel S.  
Data Analyst  
Information Technology and Services  
Used the software for: 2+ years

### "Great live chat app"

November 27, 2022

4.0

Its a great live chat app.

Pros

Real-time customer chat & management functionalities.

Cons

Data privacy feature is a major concern for me

Review Source

KY

Ketty Y.  
bookkeeper  
Wholesale  
Used the software for: Less than 6 months

### "easy to setup and work well "

September 22, 2022

4.0

Pros

It is easy to setup and no complaints from user .

Cons

nothing bothers me so far , will see how it goes when time goes by.

Review Source

YA

Yasir A.  
User  
Animation  
Used the software for: 6-12 months

### "Its nice app"

October 26, 2022

5.0

I spose to use this app bcaz its so nice app

Pros

Its so nice app we can chat with peopels and make friends all over the world

Cons

Its good customer support. And also good featurs

Review Source

Devin M.  
Ceo  
Law Practice  
Used the software for: I used a free trial

### "Great tool for customer service "

May 8, 2022

4.0

Pros

Great way to connect live with your clients and visitors

Cons

Takes a bit of work to set up and customize they way you want

Review Source

CA

Cassandra A.  
Owner  
Consumer Goods  
Used the software for: Less than 6 months

### "Easy to use"

September 22, 2022

5.0

Pros

Great customer accessibility, easy to use for employees as well

Cons

Sometime there’s a lag but it hasn’t been a big issue

Review Source

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